Four Points By Sheraton Plano

4/10

Poor

26 Jul 2026

Jessica

The Staff was friendly.
The room and hallway smells like mold. Bedding didn't smell fresh.

10/10

Exceptional

25 Jul 2026

Amethyst

We had an absolutely wonderful stay at this hotel from start to finish. The staff was incredibly friendly and helpful, making our experience truly memorable. We’re definitely planning to return in the future, especially if we ever decide to retire to this area. The location was fantastic, and all the amenities were conveniently located.

10/10

Exceptional

19 Jul 2026

Sheryl

Clean, comfortable beds and clean pool

Family_with_children

10/10

Exceptional

07 Jul 2026

Gordon

My only issue and it's not abig one is the charging station. It's only for Teslas. I have a GM ev. Other than that my stay was perfect.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Bjorn Holger

We were very positively surprised by the quality of this place. Extremely clean and well maintained. Would use again any time.

Family

6/10

Pleasant

24 Jun 2026

April

DO NOT book with this hotel.. This was our first time booking with them for a family fun vacation and on the very first day there (not even 3 hours of being there) our money was stolen from our purses in our rooms.. We left out not long after we got there and took our son to the pool.. While we were at the pool, someone used a key to get into our room.. They only took cash and a Cash App card.. I’m not sure if they took pictures of our debit cards and IDs cause they were in my wallet too so we’re canceling those.. I reported it to the lady who worked that night and she told me that she contacted her manager and that the manager was going to watch the footage and get back with us but not to call the police cause they probably weren’t going to do anything.. We’re still waiting on her call back.. This is so SCARY and WE WILL NEVER book with them again.. We should have just stuck with Hyatt where we always go anyway..

Friends_and_family Family

2/10

Poor

21 Jun 2026

April

DO NOT book with this hotel.. This was our first time booking with them for a family fun vacation and on the very first day there (not even 3 hours of being there) our money was stolen from our purses in our rooms.. We left out not long after we got there and took our son to the pool.. While we were at the pool, someone used a key to get into our room.. They only took cash and a Cash App card.. I’m not sure if they took pictures of our debit cards and IDs cause they were in my wallet too so we’re canceling those.. I reported it to the lady who worked that night and she told me that she contacted her manager and that the manager was going to watch the footage and get back with us but not to call the police cause they probably weren’t going to do anything.. We’re still waiting on her call back.. This is so SCARY and WE WILL NEVER book with them again.. We should have just stuck with Hyatt where we always go anyway..

Friends_and_family Family

6/10

Pleasant

29 May 2026

Daniel

A Great Stay with a Minor Hiccup

I recently stayed at this hotel and overall, it was an awesome experience. The property is modern and well-maintained, with attractive amenities that made my stay enjoyable. The staff was exceptionally nice and accommodating, always ready to assist with any requests.

However, I did encounter a notable issue during my visit. On the second night, I received a call from the front desk around 11:30 PM, informing me that they had received two noise complaints regarding our room. To clarify, the only noise came from my luggage accidentally falling off the bed and hitting the floor. Given the hotel’s design, it’s quite evident that sound travels easily; you can hear every step from the guests above us. This made me realize that the guests below us could likely hear us as well, even with normal activities.

As a result, the next night became quite uncomfortable. I found myself walking on tiptoes, trying to avoid any noise that might lead to another complaint. While I understand the need for a peaceful environment, it felt excessive for a minor incident, especially considering that regular footsteps should be expected in a busy hotel.

In summary, while the hotel itself is fantastic with its modern appeal and friendly staff, I believe that guests should be more understanding about everyday sounds, especially when they are minor. It’s a lovely place to stay, just be mindful of your neighbors!

Friends_and_family Family

10/10

Exceptional

28 May 2026

Kikey

This Four Points hotel location was very convenient and well maintained. The last time I had stayed at a Four Points hotel in NY I didn't have a good experience with the staff and the room amenities.

Self

10/10

Exceptional

25 May 2026

Karen

The front desk clerk was very friendly. The room was clean and the bed was firm with no sags. Didn't use any of the amenities but it was nice knowing they were available. We would definitely stay here again.

Partner

10/10

Exceptional

28 Apr 2026

Rajat

Good

4/10

Poor

23 Apr 2026

Lenna

Could never get a person to answer the front desk. When we asked for late check out, they were resistant and made the request feel difficult. When we were checking out, we asked if they were full and they commented not at all, so I didn’t understand why us asking for an hour later checkout was an issue. The staff was rude in every encounter.

Family

8/10

Excellent

21 Apr 2026

Sarah

Very clean, nice staff. Bed was kinda hard and the breakfast was over priced. Overall, a good stay.

Family_with_children

10/10

Exceptional

12 Apr 2026

Gabrielle Ayala

Would definitely stay here again !

Partner

8/10

Excellent

12 Apr 2026

Nicholas

Breakfast was decent and hotel room was very clean. 4 stars simply for the comfort of the bed.

10/10

Exceptional

11 Apr 2026

Katie

Incredibly clean hotel, from the common areas to the rooms. The staff was exceptionally polite and welcoming. My only downside was the lighting in the rooms, way too dim.

Self

10/10

Exceptional

06 Apr 2026

Brenda

Location was great for our needs. Front desk staff was friendly and helpful. Room was clean, quiet and comfortable. Will be back for sure.

Partner

10/10

Exceptional

16 Mar 2026

Eduard

Smelled good, clean very nice!!

Partner

6/10

Pleasant

15 Mar 2026

Elliot

Clean room, friendly staff. Located out of the way from many things but not too far of a drive to get to places. We were placed the first room closest to the front desk. Next to the elevators, so it was extremely noisy. On top of that the lobby plays very loud music until 12am, even with towels shoved under the door it was too loud. The bed and pillows were very thin and we both are pretty sore from the restless night. The pool and hot tub were well kept but otherwise it will be a one time place for us.

Partner

10/10

Exceptional

24 Feb 2026

Kristy

Alijiah (please forgive if misspelled) is such a kind and caring soul. I was in desperate need of some quiet “me” time, and his service was exceptional. I would highly recommend this property based on his service alone. In addition, the room was spotless, comfortable, and the breakfast options were unmatched. I was super impressed! The housekeeping staff was also considerate and helpful. I appreciate all I encountered; everyone contributed to a wonderful stay!

Self

10/10

Exceptional

24 Feb 2026

Kristy

Alijiah (please forgive if misspelled), and Kayla (spelling?) in the bar, provided EXCEPTIONAL service and care during a challenging time. I enjoyed the entire stay thanks to their attention to detail, hospitality and kind spirits. Many thanks to both!

Self

10/10

Exceptional

23 Feb 2026

Julie

Room was clean and comfortable. Hotel staff were very friendly.

Self

8/10

Excellent

18 Feb 2026

Evelyn

Friendly welcoming staff
Clean room
Buffett breakfast

Self

8/10

Excellent

16 Feb 2026

kassidy

Room was very clean, staff were nice and attentive, and air conditioning kept the room cool at all times. The location is nice because it’s in a neighborhood instead of being right off the interstate. No road noise noticed in my room which I really appreciated.

The things I didn’t like:
-TV did not have an option to login to ESPN plus and chrome cast did not work. In the streaming era, it’s my opinion that hotels should have all major streaming apps for you to login to and watch whatever you want.
-toilet took multiple tries/extra time to flush. I had to stand there and hold the button down for longer than I’ve ever done in any other bathroom.
-window blinds do not go down all the way, letting a small amount of light in the room. They either need to be longer to block out all light, or they need to add a curtain inside the room to cover the entire window.

10/10

Exceptional

12 Feb 2026

Yadira

Always a comfortable stay!

Business Self

10/10

Exceptional

25 Jan 2026

Virgilio

Very clean. Always have fresh complimentary coffee available. The staff are kind and accommodating.

Business_and_leisure Partner

10/10

Exceptional

09 Jan 2026

Shaquana

The staff was amazing as always. I truly enjoyed myself.

Business_and_leisure Family_with_children

10/10

Exceptional

31 Dec 2025

Vinny

Clean, friendly staff, open parking.

Partner

10/10

Exceptional

09 Dec 2025

Sandra

OK

Leisure Family

10/10

Exceptional

18 Nov 2025

PAMELA

The room was very clean & the staff was very friendly!

10/10

Exceptional

06 Nov 2025

Francis

Clean and Quiet

Leisure Partner

4/10

Poor

26 Oct 2025

Patricia

Shower

We were put in a handicap room without being told, and the water from the shower leaked out into the room and drenched my clothes that were out there.

Partner

10/10

Exceptional

24 Oct 2025

Jamie

Came in for the weekend to see some of our high school friends who lived in Plano. Great location and liked it was off the highway. Great prices too for Plano.

Friends_and_family Friends

10/10

Exceptional

21 Oct 2025

Ashlee

Needed a night away from home!! Spent the afternoon at World Springs, which was a close drive.

Leisure

10/10

Exceptional

20 Oct 2025

Nancy

Clean room, friendly staff, great breakfast

Leisure Family

10/10

Exceptional

25 Sep 2025

Tiffany

The night staff was excellent Lasandra (I'm not sure if that's her name) but she really went above and beyond to take care of us

6/10

Pleasant

25 Sep 2025

casey

The restaurant is displayed as staying open until 11. One night I asked at 1030pm and it was closed, the second night it was closed by 937pm. Very frustrating.

Leisure Family_with_children

10/10

Exceptional

22 Sep 2025

ERIC

Nice and clean property

8/10

Excellent

15 Sep 2025

Thomas

Nice clean room with a poor shower.

Friends_and_family Family

10/10

Exceptional

05 Sep 2025

Laura

One thing I would suggest is using some type of fabric softener on the linens. They were really stiff. Other than that the hotel was really nice!

Business Friends

8/10

Excellent

25 Aug 2025

David

Rough start but we WILL stay here again!

Check-in was a problem as the attendant ignored our prior reservation (and payment) and created a new one thus charging us a second time. The hotel had only down pillows and comforters, comfortable but I'm highly allergic to them. The attendant on duty tried to locate non-feather pillows and finally found one out of four. My wife enjoyed it while I used a blanket and bath towel for a pillow. The Assistant General Manager was very understanding and made everything right the next day so our second night was much better.

Partner

10/10

Exceptional

31 May 2025

Amirah

Very clean and nice stay!

8/10

Excellent

31 May 2025

Jazzman

Great staff

Leisure

10/10

Exceptional

26 May 2025

Zechariah J

Very nice and clean rooms, staff was very professional and nice.

Leisure Family

10/10

Exceptional

20 May 2025

Zaid

Great experience overall

Leisure Self

6/10

Pleasant

18 May 2025

Luis

I had higher hopes for the hotel; not bure if it was the color combination and decor, but it felt a bit dated. Also there was a large wet spot in our carpet.

Leisure Partner

8/10

Excellent

04 May 2025

Conner

Very clean and aesthetic hotel! Staff was helpful and very nice! If I had to complain about anything it would be that the shower water didn’t get hot enough to melt my skin. But other than that it was a great experience!

Leisure Family

6/10

Pleasant

14 Apr 2025

MICHAEL

Friendly staff. Water pressure no more than a trickle. Water took 15-20 min to warm up. No weekend maintenance available.

Partner

6/10

Pleasant

11 Apr 2025

Mohammad

Beds were noisy and pillow were smelly.

Business_and_leisure Partner

10/10

Exceptional

31 Mar 2025

Jason

Customer service on arrival were very helpful, in particular Darius the assistant manager was outstanding

Leisure Self

10/10

Exceptional

30 Mar 2025

Valeria

Rooms were big and clean. Staff was also very friendly and helpful.

Partner

10/10

Exceptional

23 Mar 2025

Kelly

Staff really took care of us !! Rooms were ready early as requested , they helped bandage 1 person in our party that cut himself , they were attentive to our children, and just overall helpful and attentive .
This hotel was very convenient, clean, etc, and I will definitely stay here again when in the area .
So a BIG thank you to all the staff!

Leisure Family_with_children

10/10

Exceptional

02 Mar 2025

Chris

A little getaway

Had a great experience

Partner

10/10

Exceptional

01 Mar 2025

Cathy

clean and quiet, of course I was on the 4th floor.

Leisure Self

10/10

Exceptional

01 Mar 2025

Tameka

This hotel was super close to Grandscapes. It is a beautiful property and the staff was amazing.

Leisure Partner

10/10

Exceptional

23 Feb 2025

Verified traveler

Great Choice

This hotel was in a nice area, quaint, clean and the staff was very friendly. 10 out of 10 recommend.

Friends_and_family Family

10/10

Exceptional

16 Feb 2025

Dustin

We picked this hotel last minute and were pleased .

Leisure Family

8/10

Excellent

27 Jan 2025

Roger P

The staff was very helpful and friendly!

Leisure Family

8/10

Excellent

02 Jan 2025

Carlos

Great place

Dry comfortable and accommodating for what we needed and very safe and nice area

Partner

8/10

Excellent

02 Jan 2025

Bernardo

Everything was absolutely perfect except for the fact that our room was not cleaned the first night we stayed. We left our room at 11 AM without the do not disturb sign and it was not cleaned. That should not happen.

Leisure

10/10

Exceptional

22 Dec 2024

Lance

Excellent condition and convenient to many places, yet quiet! Will definitely stay here again!

Friends_and_family Family

10/10

Exceptional

22 Dec 2024

Laurie

Would stay again

Check in staff always did above and beyond for my autistic son. Cheeseburger from the bar was a nice surprise dinner in a pinch.

Friends_and_family Family

8/10

Excellent

18 Dec 2024

Adenike

Quiet....had good views

10/10

Exceptional

18 Nov 2024

BAJIKHANOM

Very friendly staff. Clean property and quiet area.

10/10

Exceptional

16 Nov 2024

April

So clean extra comfy beds...

Leisure

10/10

Exceptional

10 Nov 2024

Karen F

Great location near St. Sarkis Armenian Church

We were surprised by the remodel and comfort of the beds. The staff was warm and welcoming. Great location, especially if you’re coming in November for ArmeniaFest!

Friends_and_family Family

2/10

Poor

24 Oct 2024

Ronald

They gave awaya my room and didn’t tell me so very disappointed.

Business Self

10/10

Exceptional

20 Oct 2024

Corina

The area was nice and quiet. The beds were comfortable. Check in and out was extremely easy. Staff was polite and friendly.

Leisure Family

10/10

Exceptional

18 Oct 2024

Alison

Nice hotel, welcoming staff.

10/10

Exceptional

17 Oct 2024

Vincent

This is great. I enjoyed the staff. Carlos was very helpful and informative. It looked nice in the hotel. Clean and comfortable.

Business_and_leisure Self

10/10

Exceptional

14 Oct 2024

John

Very convinient when setting up my meetings.

Business Self

10/10

Exceptional

11 Oct 2024

meysam

Good

10/10

Exceptional

11 Oct 2024

Marc

Great property. High ratings did not disappoint. Will definitely look to stay here every time going forward.

Leisure Self

10/10

Exceptional

09 Oct 2024

Tara

Great service

Leisure Friends

10/10

Exceptional

08 Oct 2024

Michelle

The hotel was very clean and customer service was excellent.

Leisure Partner

2/10

Poor

07 Oct 2024

Kelly

Awful service and room

Service was awful!! We waited outside the door for 15 minutes because no one was at the front desk to let us in. We had a reservation, and then when they finally showed up she acted like we were inconveniencing her. Just awful. Then we got to our room, I wanted to watch college football, and the tv did not work. I tried everything I could to get the tv to work. The last thing that made me mad was, when I woke up that morning the tv was on and working. Just overall a real bad experience

Partner

10/10

Exceptional

06 Oct 2024

Kyle

This is my wife and I second time staying here and both times have been so pleasant, the staff at the hotel are very nice and welcoming and we have really appreciated their customer service!

Leisure Partner

10/10

Exceptional

22 Sep 2024

Sydnee

Very clean and nice property! The staff was very helpful and nice.

Leisure Family

10/10

Exceptional

16 Sep 2024

Rami

Excellent stay. Very friendly front desk and we arrived very late in the evening. Clean room and spacious. Would stay again.

Leisure Family_with_children

8/10

Excellent

13 Sep 2024

Alfonso

Good place

Business_and_leisure Self

10/10

Exceptional

24 Aug 2024

Elisse

The person who greeted us at check in was super friendly and nice. We really appreciated that especially considering the fact that it was pretty late at night.

Business Partner

10/10

Exceptional

03 Aug 2024

Kendrick

Always great

Leisure Self

6/10

Pleasant

28 Jul 2024

serena

The Four Points Sheraton of Plano is a nice hotel. The staff were friendly and helpful.
The AC in my room was not working but after playing with the buttons on the thermostat it started working. The sheets were scratchy and the water pressure wasn't strong enough for the fancy shower head to work properly.
Other than that it was a great place to stay.

Leisure Self

10/10

Exceptional

21 Jul 2024

Belinda

Great stay very clean and quiet front desk was really polite.

Business_and_leisure Family

10/10

Exceptional

08 Jul 2024

Francis

Wonderful service

Business

8/10

Excellent

05 Jul 2024

Alfonso

Ok pkace

Business Self

10/10

Exceptional

02 Jul 2024

Mark

Great hotel and staff!

Leisure

10/10

Exceptional

24 Jun 2024

Vladimir

Staff was attentive and very nice. Parents were very impressed. Will book here again if given the opportunity.

Leisure Family

8/10

Excellent

22 Jun 2024

Jennifer

Super convenient to everything North Dallas; clean and very safe area.

Leisure Friends

10/10

Exceptional

21 Jun 2024

VIPIN KUMAR

Very good hotel

Very good hotel in a quite and good location.

Business

10/10

Exceptional

04 Jun 2024

Zahra

We arrived very late at night and it felt safe and quiet. We were helped at the front desk quickly and went up to our room that was nice and clean.

Leisure Family

8/10

Excellent

01 Jun 2024

Keysue

The hotel was clean and I liked that the room had flooring that wasn’t carpet. The pool and hot tub was nice and the hotel was not crowded. Toiletries were provided and in large sizes so that was nice.

Leisure Family

8/10

Excellent

29 May 2024

Katie

Great

10/10

Exceptional

28 May 2024

Whitney

Great stay! Room was clean and comfortable. Bartender was great! Loved the hot tub!!!

Leisure Family

10/10

Exceptional

12 May 2024

Kiasha

It was clean and quite

Leisure Partner

10/10

Exceptional

28 Apr 2024

Brook

Clean property and great location

Leisure Partner

10/10

Exceptional

15 Apr 2024

Roberto

Great place to stay!

Leisure Partner

10/10

Exceptional

14 Apr 2024

Charlene

Perfect location, clean and quiet!

This hotel is pristine and so quiet. The staff was welcoming and went above and beyond to accommodate us. We stayed during the eclipse and had an awesome time as the hotel provided guests with an eclipse gift bag that included glasses for viewing. The location is just a mile from the shops at Legacy and lots of great restaurants. This is definitely our go to hotel when visiting the Dallas area!

Partner

10/10

Exceptional

14 Apr 2024

Vincent

Great value and great customer service

Leisure Partner

6/10

Pleasant

31 Mar 2024

Reza

The building was new and the rooms were clean. Staff was nice and polite. We didn’t like the very low water pressure in the bathroom and toilet flushing. Also the hotel does not provide free breakfast but it’s available for $10 per person if you can eat it. The breakfast food was horrible. We don’t recommend eating there.

Leisure Family