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Comfort Suites The Colony - Plano West

Dallas - TX · United States

4796 Memorial DriveView location

6.8/10Good1,000 Reviews
Cleanliness7.0/107.0
Service7.6/107.6
Comfort7.6/107.6
Condition6.6/106.6
Neighborhood9.0/109.0
Amenities6.4/106.4
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Comfort Suites The Colony - Plano West

The well-being of guests is top of mind at Choice-branded hotels. Guests may experience a variety of new, improved cleanliness protocols and products.

Get more of the space you want to get rested and ready for anything when you stay at our Comfort Suites the Colony - Plano West hotel in the Colony, TX.

Our smoke-free hotel is close to the Dr. Pepper Ballpark, Toyota Stadium, Nebraska Furniture Mart of Texas, Topgolf the Colony, Lewisville Lake and Tribute Golf Club. Each guest can enjoy our free breakfast, free WiFi, free weekday newspaper, fitness center and an indoor heated pool.

Unwind in one of our spacious suites, all of which come equipped with a refrigerator, microwave, coffee maker, hair dryer and TV. Join our Choice Privileges program today and start earning rewards points with your next stay.

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With a stay at Comfort Suites The Colony - Plano West, you'll be centrally located in The Colony, within a 10-minute drive of Legacy West and The Shops at Legacy. This hotel is 12.6 mi (20.3 km) from Galleria Dallas and 12.7 mi (20.4 km) from Grapevine Mills Mall.

Make yourself at home in one of the 71 guestrooms featuring refrigerators and microwaves. 40-inch LCD televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Conveniences include desks and coffee/tea makers, as well as phones with free local calls. Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in The Colony?

This hotel has 540 square feet (49 square meters) of space consisting of conference space and 2 meeting rooms. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 3:00 AM
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 11 Pet max weight (per pet) in lb is 25 Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-out is available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)

Important information

  • You need to know
    • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Contactless check-out is available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a smoke detector
    • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
  • Minimal age
    21
  • Optional fees
    • Pet fee: USD 25 per pet, per night
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Topgolf The Colony 0.2 km / 0.1 mi
The Colony Five Star Complex 0.8 km / 0.5 mi
Hawaiian Falls The Colony 1.2 km / 0.8 mi
Grandscape 1.3 km / 0.8 mi
Lewisville Lake 2.2 km / 1.3 mi
Andretti Indoor Karting & Games The Colony 2.9 km / 1.8 mi
WorldSprings 3 km / 1.8 mi
Cosm Dallas 3.3 km / 2.1 mi
Lewisville Lake Environmental Learning Area 4.1 km / 2.5 mi
Castle Hills Golf Course 4.8 km / 3 mi
The Lakes at Castle Hills 5 km / 3.1 mi
Toyota Motor North America Headquarters 6.5 km / 4.1 mi
Arbor Hills Nature Preserve 6.9 km / 4.3 mi
Westin Stonebriar Resort Golf Course 6.9 km / 4.3 mi
Prestonwood Baptist Church 7.5 km / 4.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • hotel
  • Small pets allowed (under 5 kg)
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Laundry service
  • Hotel safe
  • Lift access
  • Gym
  • Newspapers
  • Clothes dryer
Show 10 more facilities & services
  • Banquet hall
  • Conference room
  • Meeting room: 2
  • Indoor freshwater pool: 1
  • TV lounge
  • Hot tub
  • Breakfast
  • Continental breakfast
  • Non-smoking establishment
  • Golf
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

RO

Room Only

Accommodation only. Meals are usually not included.

AI

All Inclusive

Meals and selected drinks/services may be included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE Accessible-Queen Size BedSUITE • Accessible-Queen Size BedSUI.H6-QN

    Photos are not available for this room type.

    Comfort Suites The Colony - Plano West

    SUITE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BEDSUI.QN

    Photos are not available for this room type.

    Comfort Suites The Colony - Plano West

    SUITE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDS NON SMOKINGSUITE • TWO QUEEN BEDS NON SMOKING • 1 Bedroom • 30 m²SUI.2Q-NM
    SUITE TWO QUEEN BEDS NON SMOKINGPhoto unavailable5 photos

    Comfort Suites The Colony - Plano West

    SUITE TWO QUEEN BEDS NON SMOKING

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q-NM

    Room amenities

    • Wheelchair-accessible
    • Pay movies
    • Satellite TV
    • Cable TV
    • Tea and coffee making facilities
    • Microwave
    • Fridge
    • Hairdryer
    • Centrally regulated air conditioning

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • Accessible • 1 Bedroom • 11 m²DBL.H6-7
    DOUBLE AccessiblePhoto unavailable5 photos

    Comfort Suites The Colony - Plano West

    DOUBLE Accessible

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    11 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-7

    Room amenities

    • Cable TV
    • Satellite TV
    • Pay movies
    • Wi-fi
    • Centrally regulated air conditioning
    • Tea and coffee making facilities
    • Microwave
    • Hairdryer
    • Fridge

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDSSUI.2Q-1

    Photos are not available for this room type.

    Comfort Suites The Colony - Plano West

    SUITE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Comfort Suites The Colony - Plano West

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE AccessibleSUITE • Accessible • 1 Bedroom • 7 m²SUI.H6-7
    SUITE AccessiblePhoto unavailable5 photos

    Comfort Suites The Colony - Plano West

    SUITE Accessible

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    7 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-7

    Room amenities

    • Pay movies
    • Hairdryer
    • Fridge
    • Microwave
    • Tea and coffee making facilities
    • Centrally regulated air conditioning
    • Wi-fi
    • Satellite TV
    • Cable TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN BED NON SMOKINGSUITE • QUEEN BED NON SMOKINGSUI.NM-QN

    Photos are not available for this room type.

    Comfort Suites The Colony - Plano West

    SUITE QUEEN BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.NM-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG

    Photos are not available for this room type.

    Comfort Suites The Colony - Plano West

    DOUBLE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE Accessible-Two Queen BedsSUITE • Accessible-Two Queen BedsSUI.H6-2Q

    Photos are not available for this room type.

    Comfort Suites The Colony - Plano West

    SUITE Accessible-Two Queen Beds

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE Accessible KING SIZE BEDSUITE • Accessible KING SIZE BEDSUI.H6-KG

    Photos are not available for this room type.

    Comfort Suites The Colony - Plano West

    SUITE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED NON SMOKINGSUITE • KING BED NON SMOKING • 1 Bedroom • 36 m²SUI.KG-NM
    SUITE KING BED NON SMOKINGPhoto unavailable5 photos

    Comfort Suites The Colony - Plano West

    SUITE KING BED NON SMOKING

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    36 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-NM

    Room amenities

    • Satellite TV
    • Wheelchair-accessible
    • Hairdryer
    • Fridge
    • Microwave
    • Tea and coffee making facilities
    • Centrally regulated air conditioning
    • Cable TV
    • Pay movies

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDS • 1 Bedroom • 37 m²SUI.2Q
    SUITE TWO QUEEN BEDSPhoto unavailable5 photos

    Comfort Suites The Colony - Plano West

    SUITE TWO QUEEN BEDS

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    37 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q

    Room amenities

    • Cable TV
    • Satellite TV
    • Pay movies
    • Hairdryer
    • Fridge
    • Microwave
    • Tea and coffee making facilities
    • Centrally regulated air conditioning

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDROOMSUITE • ONE BEDROOMSUI.B1

    Photos are not available for this room type.

    Comfort Suites The Colony - Plano West

    SUITE ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE NON SMOKINGSUITE • NON SMOKING • 1 Bedroom • 30 m²SUI.NM
    SUITE NON SMOKINGPhoto unavailable5 photos

    Comfort Suites The Colony - Plano West

    SUITE NON SMOKING

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.NM

    Room amenities

    • Pay movies
    • Satellite TV
    • Cable TV
    • Hairdryer
    • Fridge
    • Microwave
    • Tea and coffee making facilities
    • Centrally regulated air conditioning

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Comfort Suites The Colony - Plano West

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE NON SMOKINGSUITE • NON SMOKINGSUI.NM-1

    Photos are not available for this room type.

    Comfort Suites The Colony - Plano West

    SUITE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.NM-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Comfort Suites The Colony - Plano West

6.8
Good
1,000 Reviews
Cleanliness
7.0 /10
Service
7.6 /10
Comfort
7.6 /10
Condition
6.6 /10
Neighborhood
9.0 /10
Amenities
6.4 /10
100 reviews shown
10/10
Exceptional
25 Jul 2026
Cydni
Easy to get to, safe area. Beds are comfortable & the breakfast was really good.
2/10
Poor
20 Jul 2026
Alexandreia
The first rooms we got had bugs. Out belongings were infected with ants. The next room we got had mold in the bathroom and some of the light didn't work. The floors were very dirty so we had to were our shoes the whole time. We expected to be able to use the pool amenities but the pool is closed for some months now because it's under construction which wasn't listed in the description on the app. Overall this hotel is very misleading and not worth the price. If hotels are going to be listed please include all the information so that when we pay money to stay we get everything we pay for.
Friends_and_family Family
2/10
Poor
19 Jul 2026
Rocky
Terrible service and rooms were in bad shape. Do not recommend at all.
Partner
2/10
Poor
17 Jul 2026
Hector
Nothing under construction
Self
10/10
Exceptional
15 Jul 2026
Don
Location was great
Self
10/10
Exceptional
15 Jul 2026
Eric
Na
Family
2/10
Poor
12 Jul 2026
Venkata Subbarao
My experience was very bad
Partner
2/10
Poor
11 Jul 2026
Stefany
The pool was not working , the room smelled like mildew, the shower was not working and the breakfast they barely had anything .
Family_with_children
2/10
Poor
09 Jul 2026
Ralando
Terrible experience beds and coverings had stains bed an pillows are very hard not to mention some pillows didn’t even have cases on them

The room its self looked decent until you start looking at everything

Restroom tub was pealing and look dirty old water in tub the soap containers were empty and looked very dirty lighting was terrible and its a very small space when we went to ask for towels and soap the guy gave us a hand soap bar and one towel for 2 grownups and 1 toddler

The extra latch on the door to stop cleaning people from coming in with card was broken hanging off the door the seal around the door was gone completely all the hallway light was coming in bright at night

They also have renovations going on outside so in the morning around 7:30-8 am you won’t even be able to sleep with constant banging and loud people

Front desk is Not very aware of their building there was maintenance doors and hamper drops open for anyone to go in or fall in also people smoking weed in the rooms even though its non smoking hotel and its an open lobby in the second floor you can see from front desk so i know they smelt it i smelt it when i walked in
Family_with_children
8/10
Excellent
07 Jul 2026
Ricky
Loved it! Will stay here again
8/10
Excellent
06 Jul 2026
Carol
No ice machine. It was out of order.
Family
4/10
Poor
05 Jul 2026
Aundrea
The pool and the gym were \"under renovation\" the ice machines in 2nd and third floors were inoperable the carpet had a stale smell . It was not a good stay . The only good thing was the buffet breakfast was awesome.
Friends
4/10
Poor
28 Jun 2026
Danielle
It was an older property but was general kept up. Needs a little remodeling.
6/10
Pleasant
25 Jun 2026
Taryn
The breakfast was awful!!!!
Partner
2/10
Poor
22 Jun 2026
geralyn
I have never left a review like this, but I would not encourage anyone to stay here. Nothing you see in the picture is real. There is no pool, no hot tub, no exercise room or treadmill- all of the reasons we chose this location were nonexistent. My daughter bought a Reese's and the guy tried to charge her $6 thinking she wouldn't know any better. She immediately said 'no, your sign says $2,' oh yes, I'm sorry. No, you're sorry you got caught. I didn't know it, but the ppl we were traveling with attempted to buy something small as well, and the guy tried to charge them $12! Several areas had chipped paint and holes. The only good part of the stay was the cleanliness. The two housekeeping ladies were extremely detailed and our room smelled amazing.
Friends
10/10
Exceptional
21 Jun 2026
Lynarski
Free Parking
Free Breakfast
Nice Customer Service
Friends_and_family Family
2/10
Poor
16 Jun 2026
Berhan
The worst hotel i ever stayed in, extremely unclean, roaches & mold smell not to mention stains in the bed & sofa.
I will not recommend this to anyone!!
Partner
4/10
Poor
15 Jun 2026
Farirai
The hotel can improvise on a lotnof things
Partner
2/10
Poor
14 Jun 2026
Ernesto
We tried to check in early. They told us it was going to be an additional $50. We agree to the terms and at the end they charge us $60 very disappointed. And top of that after our second night, our room was infested with cockroaches. It was pretty disgusting. This will be the last time we go to this hotel.
Partner
6/10
Pleasant
12 Jun 2026
Alicia
Pool was closed , window leaking and ants on the wall .
Family_with_children
10/10
Exceptional
09 Jun 2026
Cody
Perfect little spot along with clean rooms
Family_with_children
10/10
Exceptional
08 Jun 2026
Nick
Ice machines seemed mostly out of operation, seems to be more and more common in budget properties.

Other than that the room was nice and chilled coming in late, dark, quiet, and a comfortable bed (pillows weren’t my favorite, and no variation between them as far as fill type or soft to firmness, but I’m particular and always bring my own).
Self
4/10
Poor
07 Jun 2026
Andrew
I will not be staying here again. The carpet in my room was so dirty, the water from my shower turned black when I stepped in. The bathroom door was missing hardware, so I could not shut the door. The toiler paper dispenser was rusted and disconnected from the wall. The bathroom exhaust fan was not working and the vent was rusted. The air conditioner could not keep up to the temperature setting. Staff seemed disengaged from guests - on their phone in the lobby instead of behind the desk. Bad experience and not worth the money paid.
Self
4/10
Poor
07 Jun 2026
Vaughn
Check in was good and the young lady working the desk was friendly. That was the only good part of the stay. The continental breakfast was poorly maintained. The building is rundown. There were wires hanging from the ceilings. The bathroom was disgusting and in dire need of a renovation. There were some sort of flying bugs, probably gnats, all over the property. The pool was not available and the excuse was it was being remodeled, but there was no visible work being done. The property was apparently owned by the usual suspects that are notorious for running a poor establishment. Come on Comfort, do better. Do not get your room here.
Friends_and_family Family
8/10
Excellent
02 Jun 2026
Shelley
Omg where to start. If I could send pics I sure would
Both blankets form and coffee maker was disgustingly dirty and breakfast was incomplete housekeeping is foul mouthed
Place smelled of pot bad!
Friends_and_family Family
2/10
Poor
01 Jun 2026
john
This hotel was run-down. Upon walking into the hotel, it smells of mold. The elevator was never cleaned during the 3 days we stayed! Let's start with the room! In the bathroom, the toilet was loose the toilet paper holder came out of the wall. GROUT VERY DIRTY! Next half the room floor was soaked by the window ac unit again mold in the air .. The beds had stains and smelled of body odors.. 100% the worst property I have stayed in .
Family_with_children
6/10
Pleasant
25 May 2026
Destini
Room was okay, beds were comfortable. They said the pool, gym & conference room have been closed for a few years which could be noted somewhere.
Family
6/10
Pleasant
19 May 2026
Sarah
We needed sheets to put on the pull out sofa. I went downstairs, and there was no one working the desk. I called out and no one came. I even called the hotel and it wouldn't let through to the front desk.
4/10
Poor
15 May 2026
Candace
The location was good and hotel provided what we needed. However I found a HUGE dead roach in my room and there was no hand soap. When we noticed our room didn’t have soap upon check in we asked for some from the front desk associate. We were told “there is body wash in the shower….”
4/10
Poor
10 May 2026
Jacqueline
Our room smelt awful, paid for queen beds but we definitely had full size beds, breakfast was terrible, my son’s waffle tasted sour and biscuits were not cooked all the way through, and we found roaches on our last night there. We will not be returning to this hotel at all.
Friends_and_family Family
4/10
Poor
10 May 2026
Brenda
The breakfast was awful. The waffles stuck to the waffle iron and were still raw in the middle. The gravy was completely inedible and tasted like raw flour and salt. Our room smelled like fish, the sink was stopped up, and the deadbolt on the door would not lock. When I reported the sink issue to the front desk at 4:00 PM, I was told someone could come look at it in the morning — unfortunately, we were only staying one night.

I also requested bedding for the pullout queen bed and was given twin-size bedding that didn’t fit. On top of everything else, the entire hotel smelled strongly of weed.

Overall, the experience was extremely disappointing, especially because Comfort Suites is usually one of my favorite hotel chains when traveling. The only positive thing I can say is that the pet fee was very reasonable at $25 per night.
Friends_and_family Family
2/10
Poor
10 May 2026
Jelisia
This property was horrible. Our room was not cleaned, the phone was not working, staff did not know where anything was, no hand soap in the room, iron didnt work, sink stopped up, and the pool was under construction, but clearly on the website it was suppose to be available. Oh and when leaving the room there was a big ass roach behind the bathroom door. The worst experience I have ever had at a hotel. They should be be ashamed. If I could give a negative review I would.
Family_with_children
2/10
Poor
08 May 2026
Alleyya
Room 111 had a serious pest issue. A large roach crawled on me during my stay, which was extremely disturbing. Staff was informed but no refund or meaningful resolution was provided. I would not recommend staying here due to cleanliness and pest concerns.
Partner
2/10
Poor
07 May 2026
Tammy
Dirty
Friends_and_family Family
6/10
Pleasant
03 May 2026
Erika
Pool is under construction, ice machine was broken, light in bathroom flickers the entire time, shower curtain is torn and got water everywhere, several weak spots on the floor (2nd floor...yikes).
Room was clean but outdated. Ac was cold when we got in but in. The middle of the night the room got very muggy. Breakfast was OK.
Family_with_children
4/10
Poor
26 Apr 2026
Tram
Upon walking into the hotel, there is a musty smell. Doesn’t smell clean at all. Inside the room, the floor felt wet from the humidity. The carpet is ripped up in several places. Bathroom was in really bad shape with rust and dirty looking. The mirror had nasty fingerprints all over. The mirror above the sink was literally cracked in half.

I would not recommend staying here.
Self
2/10
Poor
17 Apr 2026
Brenda
Hear through the walls. Light blinks off and on.(they know there is electrical issues) Carpet messed up pokes feet with tacks at bathroom door. (.disgusting. ) He said no ice machine. First found broken one but Finally found good one. Night shift barely spoke English and can’t answer questions. Can’t know how to add to hubby’s points he said . (Day shift says can’t add to points if through 3rd party ) Doesn’t know pool hours. But THEN FOUND OUT ITS BEEN CLOSED 2 YEARS. I ONLY RENTED FOR THE POOL.

Went to front desk and waited several mins. No one came.

no body wash. Yet they have 3 bottles in the shower and one is for body wash. Told me to just use bar soap.

WOULD NEVER STAY AGAIN.
Family_with_children
4/10
Poor
12 Apr 2026
Karen
Parking was safe.
Friends_and_family Family
2/10
Poor
12 Apr 2026
Jeremiah
Everything was either broken or falling apart. No pool, no gym. Breakfast was decent.
Family_with_children
6/10
Pleasant
03 Apr 2026
Selma
The beds were comfortable and breakfast was what is expected from these types of hotels. Furniture overall was gross and falling apart. Honestly I’d rather pay a little more and stay at a better hotel.
Partner
10/10
Exceptional
24 Mar 2026
Lemuel
Five stars
2/10
Poor
23 Mar 2026
Ana
Not worth what I paid. Room was very old, tv didn’t work only 4 channels that actually worked everything was just audio only, pool was closed, only one elevator and that took forever. The front desk guy wasn’t very pleasant seemed like he hated his job, didn’t bother to tell us what time breakfast started and ended. He checked us in and then just handed us our key. I would not come back here again
Friends_and_family Family
2/10
Poor
23 Mar 2026
jean
We booked through Expedia and selected indoor pool as we were traveling with kids. This hotel popped up so we booked it. We get there and the pool is down until December. No signage in motel of this at all. We asked how to get into pool and that is when we are told closed until December. You have to search extra amenities to see pool closed which if I am selecting indoor pool and the hotel pops up I am not going to go searching to confirm its open. We asked if we could cancel reservation and would pay the first night fee (we had two rooms) and they would not let us. We even called corporate and they also were and aslo told them we would lose the one night fee but they also did not help us. Upon arriving in our room was trash in trash can and a hand towel with makeup on it. It our other room was a small sack of clothes someone left. We mention this the next day and they really didn't care. I would not recommend this hotel or any comfort suites after this experience.
Family_with_children
4/10
Poor
23 Mar 2026
Stephanie
The bathroom was awful. The room smelled bad, The buffet area was very dirty, The beds felt like a slab of cement. The staff where great but I would never stay at this hotel again.
Friends_and_family Family
2/10
Poor
16 Mar 2026
Shandalyn
First off nothing worked! They are either renovating their pool or closing it but either way they should have this listed that it’s not available since it’s an indoor pool and hot tub. Second, there were little black bugs in the bathroom , not sure what kind of bug but it was definitely moving . Lots of them. I advised staff of the phone in the room not working , the manager came up blew on the cord and tried several times to make it work which it was obvious it wasn’t working. He then said it’s something wrong with the cords in the wall and that he could just leave the broken phone but never offered a replacement. Then our room cards kept deactivating. When i confronted them about this I was told by the receptionist that another guess had been put under my name. I’m not even sure how that happened. So I ended up with 3 cards. The breakfast was awful. The sausage was not done at all, they serve the same thing everyday. The power went out and they closed the elevators and advised we had to use the stairs until the power came back on which eventually it did. The front desk receptionist was ok. They weren’t rude they just didn’t have supplies. I also booked a king size bed room and they gave me a double bed room . My whole booking was a mess to be honest. Truly unfortunate. I will NOT be booking this hotel again. EVER!!!
Partner
10/10
Exceptional
16 Mar 2026
Teretta
The parking lot needs a bit of work in the back because of cracks and potholes but the hotel itself was great!
Self
6/10
Pleasant
15 Mar 2026
Andrew
Staff was ok, room needs updated, DEFINITELY needs new carpet. Carpet had several large holes, and what appeared to be blood stains near the entrance.
Self
10/10
Exceptional
10 Mar 2026
Amari
The hotel was nice and clean. Stsff nice. The pool was closed. That was disappointing. We were looking forward to relaxing by the pool. Full breakfast. Will definitely stay there again. Hopefully the pool will be open.
Friends_and_family Family
2/10
Poor
08 Mar 2026
Marcy
No towels and told no housekeeping. Dirty old and the pool has been closed for 2 years
Friends_and_family Family
10/10
Exceptional
08 Mar 2026
David
Everything was ok.
6/10
Pleasant
08 Mar 2026
Sean
Room was rarely clean the bed was falling apart the shower handle was coming apart the water pressure was bad the tv was small the ac worked great. The whole 3 days not a single time was our room cleaned or changed towels
Partner
10/10
Exceptional
05 Mar 2026
Benjamin
Yes
4/10
Poor
03 Mar 2026
Deborah
3rd floor window opened nothing to block a child from falling. No phone in room to call desk. 3 night stay and no housekeeping in to get trash or bring towels. Coke bottle on floor. Dirty fuzzy vent in bathroom.
Family
6/10
Pleasant
02 Mar 2026
Laura
I'll preface with this was in my allowed price range for a work trip and in the area I needed. Had I known that there was a major cheerleading competition nearby that inflated hotel prices significantly, I would have stayed further away, especially for what I got for the price.

The hotel was clean, staff helpful and friendly, and the bed was really comfortable - I have a bad back so the bed is always hit or miss. It was easy to find and there was plenty of parking. I didn't have any issues with the wifi.

However, the public areas were a little run down and the room was a lot run down. The smoke detector was dangling from the ceiling; the entry and vanity lights were seizure-inducing with their flickering; the tub was resurfaced once upon a time, but 12\"square chunks were flaking off; the curtains weren't hanging from all their hooks; there were stains in the carpet; the display on the AC unit didn't work; nicks and paint scuffs were on the furniture and walls; and the buttons in the elevator didn't all light when pressed.

So, I wouldn't stay here again, when there are so many other hotels in the area.
Self
6/10
Pleasant
02 Mar 2026
Lanae
Room smelled musky, older building, pool was not working. Staff did allow us to eat breakfast after it closed which was nice of them.
Friends_and_family Friends
6/10
Pleasant
01 Mar 2026
Racheal
Was a bit rundown out dated. The bath tub had paint chipping away. Pool and hor tub was broken under construction. Was not informed on website. They had breakfast i didnt try it. My opinion it didnt look very tastful. My husband sampled the gray it was alright. I do have to say The staff was friendly and accommodating. That was the best part. And i got a good night sleep.
Family
2/10
Poor
27 Feb 2026
Stephen
Horrible service from both the hotel and from expedia. The stay was dirty and felt unsafe. I also needed to reschedule this stay, as my business trip changed dates, but neither Expedia or Comfort Suites was willing to work with me to reschedule, even though I was paying the same rates and was not seeking a refund.
4/10
Poor
26 Feb 2026
Paula
Room had pests
8/10
Excellent
25 Feb 2026
Marlin
It was clean and bed comfortable.
Partner
2/10
Poor
20 Feb 2026
Clarence
Reservation made for wrong week
Self
4/10
Poor
17 Feb 2026
James Brian
First room had a terrible odor. The second room the water ran all night in the sink, the tub was stained, and it had a musty smell.
Partner
2/10
Poor
11 Feb 2026
Dawn
The room and bathroom was not cleaned good enough, room smelled and bathroom tub was clogged and no soap. Front desk was nice but they need to clean everything a lot better and and the bathroom mirror was broken and the door had scratch marks on it from someone who previously stayed there dogs.
2/10
Poor
08 Feb 2026
Joshua
Entire hotel smelled like mildew.
Our bathroom tub was peeling, the shower curtain was ripped to shreds, the shower handle was broken came completely off when trying to turn the water on. The shelf in the bathroom was barely hanging on, the bed sheets didn’t seem like they were changed hair was under the sheets.
Do not waste your money booking here
Leisure Family_with_children
2/10
Poor
04 Feb 2026
Abbie
It was my little sister’s birthday and she wanted to swim in an indoor pool, which is the only reason I booked this hotel- the pool was closed off (under construction) and this was listed NO WHERE. We were also not told this at check-in. The hotel allows pets and we found dog hair in the bed and there was a woman with a dog in her arms at the breakfast buffet. Very disappointing experience.
6/10
Pleasant
01 Feb 2026
Jill
Staff was kind and gave a free bag of skittles to my grandson , who was upset because we were not given any notice the pool was not in use. The bathroom in the room had the paint peeling out of the bathtub.So as my grandson took a bath , he came out covered in paint chips
2/10
Poor
20 Jan 2026
Kelvin
Room was very dirty.
Business_and_leisure Friends
2/10
Poor
18 Jan 2026
Jennifer
There was no indoor pool which is why we picked this hotel in the first place. The front desk called and griped about our 6 week old baby crying. The food was stale and the syrup tasted old.
Friends_and_family Family
10/10
Exceptional
16 Jan 2026
Khaja
Yes room was spotless, best ever. Clean and neat.
Business Self
10/10
Exceptional
14 Jan 2026
Richard
Excellent service. Clean room, competitive pricing and free breakfast. Great place to lay your head with no frills.
10/10
Exceptional
14 Jan 2026
Taylor
Clean room
Business_and_leisure Family_with_children
2/10
Poor
12 Jan 2026
Dawn
The room and bathroom wasn’t clean good. Hair from the previous stay was in there, the bathroom faucet was dripping all night. No hand towels. Couldn’t make coffee in the room because it didn’t have what you put the coffee in. The room also smelled really bad.
Business
6/10
Pleasant
11 Jan 2026
Kathryn
Room was okay we had the smell of weed on a non smoking floor the laat night we were there that was not great especially with the door having a 3 inch gap it just came in under the door
Leisure Family
6/10
Pleasant
05 Jan 2026
Kathy
Carpenter's nail laying on floor.
Toenail (large) laying on vanity counter.
Bugs in ceiling lights.
No hot tea bags or orange juice for breakfast. Other breakfast was good.
Staff was very friendly & accommodating.
Leisure Partner
8/10
Excellent
03 Jan 2026
Patricia
Just okay stayed one night
Self
2/10
Poor
03 Jan 2026
Tamesha
The room I got had bedbugs room 200
Leisure Family
6/10
Pleasant
30 Dec 2025
Kelli
The room had lots of wear and the front desk gentleman acted as if he did not want to be there. I booked this hotel specifically because of the indoor pool and hot tub advertised. We showed up, put our swimsuits on, only to find the pool area was blocked off with a sign that said “under construction”. It was not told to us at check in and the website does not reflect this information. We were extremely upset.
Leisure Family
4/10
Poor
27 Dec 2025
Crystal
There were dips in the floors we nearly tripped on. Holes in the walls from the door handles. Elevator had no inspection notice. The pool was under construction.
2/10
Poor
25 Dec 2025
Christina
This is the worse hotel I’ve ever stayed in. There were cockroaches throughout. There was no hot water, only lukewarm. The pool and hot tub are undergoing long-term renovations and are inoperable. Terrible place!
Friends_and_family Family
8/10
Excellent
24 Dec 2025
dennis
The room was very clean and the staff was very helpful.
Friends_and_family Family
2/10
Poor
11 Dec 2025
ASHLEY MICHELLE
If i could give less than a 1, I would. It was absolutely disgusting. Im not a super picky person and we have stayed at cheaper hotels, but the condition ofbthe rooms and the entire facility was unacceptable. It smelled of mildew. The roof in the hallways showed water damage. We had 2 rooms. Tvs didnt worknin both rooms. Carpets were ripped up, shower curtains didnt stay closed, looked like blood on the hair dryer, hard water stains on carpet from ac leaking. I would not recommend at all. We checked out and went to a diffrent place it was that bad. Oh, and the \"breakfast\" wasnt even worth trying. Very disappointed with this hotel.
Family
8/10
Excellent
07 Dec 2025
Kayla
The room had some trash behind the night stand. Some of the plugs didn't work (the hair dryer didn't work and I think it was something with the plug cause I couldn't get anything to work in that outlet. The pool was not open due to renovations and didn't see it on the website anywhere that the pool was out. We picked that hotel due to price and the pool while we were there for soccer tournament.there is a picture I am trying to load that shows it out of order but never seen it on the website
Friends_and_family Family
10/10
Exceptional
06 Dec 2025
Brandy
Staff was nice. Didnt really talk or tell me about what all was offered. Or times on anything. But was nice over all.
The room was cleaned except the sink. It had mouth wash and hair in it. Bur the beds were clean and the rest of the room was clean
Business Family_with_children
8/10
Excellent
30 Nov 2025
Justin
Spacious room.
Self
4/10
Poor
26 Nov 2025
Lesli
Pool and jacuzzi are closed with a sign that states “closed due allegations “ The whole point of renting this hotel was for a relaxing day at the pool and jacuzzi.Clogged toilet, sewage smell in room when we got here The room was dirty, with dirty dishes in the cabinets and the oven. Ice machines were broken. The spare bed had no Linens or pillows and was dirty with red stains Trash in the trash can in kitchen and on the floor from previous guest, black mold under sink
And carpet was ripped on threshold of bedroom floor causing a tripping hazard. We had to book and stay another night and were charged over 100.$ I won’t stay here again. It’s gross and it’s unhealthy with the black mold. Overheard another guest raising hell over finding a dead rat in the microwave in his room and black mold. I guess I have that to be thankful for, not finding a dead rat in the microwave’.



10/10
Exceptional
25 Nov 2025
CARLOS
Courtesy and friendly
Leisure Self
4/10
Poor
24 Nov 2025
Dawn
Room wasn’t well cleaned and building smelled
Business
6/10
Pleasant
13 Nov 2025
Gabriele
I had to yell for over 5 minutes to get someone to the front desk to check me in. This was during the day and it looked like I had woken up the front desk associate.

Almost all bathroom tiles were missing the grout in between and moved as you walked on them.

Door looked like someone tried to break in and the top lock was completely missing.

Shower curtain didn’t stay closed as shower rod was bent.
Business_and_leisure Partner
6/10
Pleasant
09 Nov 2025
Sharon Ann
The room itself was so rundown I tried to find another hotel but everything was booked so had no choice but to stay.
It was however, clean. So very thankful for that. Never had my room cleaned and stayed for five days so I brought down my towels to the front desk and they happily gave me more.
The body, shampoo and conditioner are in the shower attached to the wall, and they were empty, although I did ask to get refilled, they never were.
Breakfast buffet was wonderful! Grateful for that every morning!
Leisure Family
10/10
Exceptional
02 Nov 2025
Mark
Friendly staff, and clean room.
Business Family
4/10
Poor
30 Oct 2025
Priyadarshini
The carper smells really bad, lot of creepy sounds at night. Never stay here again
8/10
Excellent
29 Oct 2025
Rita
Stay was what I needed
Friends_and_family Family
8/10
Excellent
28 Oct 2025
Raymond
It was decent.
Business
10/10
Exceptional
14 Oct 2025
Michael
Pool area was under construction and was not made aware
Leisure Partner
2/10
Poor
13 Oct 2025
Ajay Kumar
Not good I checked out early
4/10
Poor
13 Oct 2025
Anita
Run down stay there when ever we are in the colony but won’t no more
Partner
10/10
Exceptional
13 Oct 2025
Kara
Loved it!!!!!!
Leisure Family_with_children
6/10
Pleasant
07 Oct 2025
Alexis
It was a pretty decent stay. Our room smelled like cat pee as soon as we walked in. I requested some form of air freshener and there was none available. The smell completely permeated the whole room even after candles were lit.
Leisure Pet
4/10
Poor
05 Oct 2025
deshon
the carpet had a dog urine smell and the shower head was spraying water out of it
Leisure Pet
6/10
Pleasant
05 Oct 2025
Ronald
Room wasn’t what I expected. Tub was peeling..
Friends_and_family Family
2/10
Poor
03 Oct 2025
Nasheed
Toilet had plumbing issues
Leisure Partner

Location & surroundings

Comfort Suites The Colony - Plano West
4796 Memorial Drive, The Colony, United States

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Comfort Suites The Colony - Plano West

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