Comfort Suites The Colony

Comfort Suites The Colony - Plano West

United States , Dallas - TX
THE COLONY, 4796 Memorial Drive
Show on Google | Map

100 reviews shown

2/10

Poor

17 Apr 2026

Brenda

Hear through the walls. Light blinks off and on.(they know there is electrical issues) Carpet messed up pokes feet with tacks at bathroom door. (.disgusting. ) He said no ice machine. First found broken one but Finally found good one. Night shift barely spoke English and can’t answer questions. Can’t know how to add to hubby’s points he said . (Day shift says can’t add to points if through 3rd party ) Doesn’t know pool hours. But THEN FOUND OUT ITS BEEN CLOSED 2 YEARS. I ONLY RENTED FOR THE POOL.

Went to front desk and waited several mins. No one came.

no body wash. Yet they have 3 bottles in the shower and one is for body wash. Told me to just use bar soap.

WOULD NEVER STAY AGAIN.

Family_with_children

4/10

Poor

12 Apr 2026

Karen

Parking was safe.

Friends_and_family Family

2/10

Poor

12 Apr 2026

Jeremiah

Everything was either broken or falling apart. No pool, no gym. Breakfast was decent.

Family_with_children

6/10

Pleasant

03 Apr 2026

Selma

The beds were comfortable and breakfast was what is expected from these types of hotels. Furniture overall was gross and falling apart. Honestly I’d rather pay a little more and stay at a better hotel.

Partner

10/10

Exceptional

24 Mar 2026

Lemuel

Five stars

2/10

Poor

23 Mar 2026

Ana

Not worth what I paid. Room was very old, tv didn’t work only 4 channels that actually worked everything was just audio only, pool was closed, only one elevator and that took forever. The front desk guy wasn’t very pleasant seemed like he hated his job, didn’t bother to tell us what time breakfast started and ended. He checked us in and then just handed us our key. I would not come back here again

Friends_and_family Family

2/10

Poor

23 Mar 2026

jean

We booked through Expedia and selected indoor pool as we were traveling with kids. This hotel popped up so we booked it. We get there and the pool is down until December. No signage in motel of this at all. We asked how to get into pool and that is when we are told closed until December. You have to search extra amenities to see pool closed which if I am selecting indoor pool and the hotel pops up I am not going to go searching to confirm its open. We asked if we could cancel reservation and would pay the first night fee (we had two rooms) and they would not let us. We even called corporate and they also were and aslo told them we would lose the one night fee but they also did not help us. Upon arriving in our room was trash in trash can and a hand towel with makeup on it. It our other room was a small sack of clothes someone left. We mention this the next day and they really didn't care. I would not recommend this hotel or any comfort suites after this experience.

Family_with_children

4/10

Poor

23 Mar 2026

Stephanie

The bathroom was awful. The room smelled bad, The buffet area was very dirty, The beds felt like a slab of cement. The staff where great but I would never stay at this hotel again.

Friends_and_family Family

2/10

Poor

16 Mar 2026

Shandalyn

First off nothing worked! They are either renovating their pool or closing it but either way they should have this listed that it’s not available since it’s an indoor pool and hot tub. Second, there were little black bugs in the bathroom , not sure what kind of bug but it was definitely moving . Lots of them. I advised staff of the phone in the room not working , the manager came up blew on the cord and tried several times to make it work which it was obvious it wasn’t working. He then said it’s something wrong with the cords in the wall and that he could just leave the broken phone but never offered a replacement. Then our room cards kept deactivating. When i confronted them about this I was told by the receptionist that another guess had been put under my name. I’m not even sure how that happened. So I ended up with 3 cards. The breakfast was awful. The sausage was not done at all, they serve the same thing everyday. The power went out and they closed the elevators and advised we had to use the stairs until the power came back on which eventually it did. The front desk receptionist was ok. They weren’t rude they just didn’t have supplies. I also booked a king size bed room and they gave me a double bed room . My whole booking was a mess to be honest. Truly unfortunate. I will NOT be booking this hotel again. EVER!!!

Partner

10/10

Exceptional

16 Mar 2026

Teretta

The parking lot needs a bit of work in the back because of cracks and potholes but the hotel itself was great!

Self

6/10

Pleasant

15 Mar 2026

Andrew

Staff was ok, room needs updated, DEFINITELY needs new carpet. Carpet had several large holes, and what appeared to be blood stains near the entrance.

Self

10/10

Exceptional

10 Mar 2026

Amari

The hotel was nice and clean. Stsff nice. The pool was closed. That was disappointing. We were looking forward to relaxing by the pool. Full breakfast. Will definitely stay there again. Hopefully the pool will be open.

Friends_and_family Family

2/10

Poor

08 Mar 2026

Marcy

No towels and told no housekeeping. Dirty old and the pool has been closed for 2 years

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

David

Everything was ok.

6/10

Pleasant

08 Mar 2026

Sean

Room was rarely clean the bed was falling apart the shower handle was coming apart the water pressure was bad the tv was small the ac worked great. The whole 3 days not a single time was our room cleaned or changed towels

Partner

10/10

Exceptional

05 Mar 2026

Benjamin

Yes

4/10

Poor

03 Mar 2026

Deborah

3rd floor window opened nothing to block a child from falling. No phone in room to call desk. 3 night stay and no housekeeping in to get trash or bring towels. Coke bottle on floor. Dirty fuzzy vent in bathroom.

Family

6/10

Pleasant

02 Mar 2026

Laura

I'll preface with this was in my allowed price range for a work trip and in the area I needed. Had I known that there was a major cheerleading competition nearby that inflated hotel prices significantly, I would have stayed further away, especially for what I got for the price.

The hotel was clean, staff helpful and friendly, and the bed was really comfortable - I have a bad back so the bed is always hit or miss. It was easy to find and there was plenty of parking. I didn't have any issues with the wifi.

However, the public areas were a little run down and the room was a lot run down. The smoke detector was dangling from the ceiling; the entry and vanity lights were seizure-inducing with their flickering; the tub was resurfaced once upon a time, but 12\"square chunks were flaking off; the curtains weren't hanging from all their hooks; there were stains in the carpet; the display on the AC unit didn't work; nicks and paint scuffs were on the furniture and walls; and the buttons in the elevator didn't all light when pressed.

So, I wouldn't stay here again, when there are so many other hotels in the area.

Self

6/10

Pleasant

02 Mar 2026

Lanae

Room smelled musky, older building, pool was not working. Staff did allow us to eat breakfast after it closed which was nice of them.

Friends_and_family Friends

6/10

Pleasant

01 Mar 2026

Racheal

Was a bit rundown out dated. The bath tub had paint chipping away. Pool and hor tub was broken under construction. Was not informed on website. They had breakfast i didnt try it. My opinion it didnt look very tastful. My husband sampled the gray it was alright. I do have to say The staff was friendly and accommodating. That was the best part. And i got a good night sleep.

Family

2/10

Poor

27 Feb 2026

Stephen

Horrible service from both the hotel and from expedia. The stay was dirty and felt unsafe. I also needed to reschedule this stay, as my business trip changed dates, but neither Expedia or Comfort Suites was willing to work with me to reschedule, even though I was paying the same rates and was not seeking a refund.

4/10

Poor

26 Feb 2026

Paula

Room had pests

8/10

Excellent

25 Feb 2026

Marlin

It was clean and bed comfortable.

Partner

2/10

Poor

20 Feb 2026

Clarence

Reservation made for wrong week

Self

4/10

Poor

17 Feb 2026

James Brian

First room had a terrible odor. The second room the water ran all night in the sink, the tub was stained, and it had a musty smell.

Partner

2/10

Poor

11 Feb 2026

Dawn

The room and bathroom was not cleaned good enough, room smelled and bathroom tub was clogged and no soap. Front desk was nice but they need to clean everything a lot better and and the bathroom mirror was broken and the door had scratch marks on it from someone who previously stayed there dogs.

2/10

Poor

08 Feb 2026

Joshua

Entire hotel smelled like mildew.
Our bathroom tub was peeling, the shower curtain was ripped to shreds, the shower handle was broken came completely off when trying to turn the water on. The shelf in the bathroom was barely hanging on, the bed sheets didn’t seem like they were changed hair was under the sheets.
Do not waste your money booking here

Leisure Family_with_children

2/10

Poor

04 Feb 2026

Abbie

It was my little sister’s birthday and she wanted to swim in an indoor pool, which is the only reason I booked this hotel- the pool was closed off (under construction) and this was listed NO WHERE. We were also not told this at check-in. The hotel allows pets and we found dog hair in the bed and there was a woman with a dog in her arms at the breakfast buffet. Very disappointing experience.

6/10

Pleasant

01 Feb 2026

Jill

Staff was kind and gave a free bag of skittles to my grandson , who was upset because we were not given any notice the pool was not in use. The bathroom in the room had the paint peeling out of the bathtub.So as my grandson took a bath , he came out covered in paint chips

2/10

Poor

20 Jan 2026

Kelvin

Room was very dirty.

Business_and_leisure Friends

2/10

Poor

18 Jan 2026

Jennifer

There was no indoor pool which is why we picked this hotel in the first place. The front desk called and griped about our 6 week old baby crying. The food was stale and the syrup tasted old.

Friends_and_family Family

10/10

Exceptional

16 Jan 2026

Khaja

Yes room was spotless, best ever. Clean and neat.

Business Self

10/10

Exceptional

14 Jan 2026

Richard

Excellent service. Clean room, competitive pricing and free breakfast. Great place to lay your head with no frills.

10/10

Exceptional

14 Jan 2026

Taylor

Clean room

Business_and_leisure Family_with_children

2/10

Poor

12 Jan 2026

Dawn

The room and bathroom wasn’t clean good. Hair from the previous stay was in there, the bathroom faucet was dripping all night. No hand towels. Couldn’t make coffee in the room because it didn’t have what you put the coffee in. The room also smelled really bad.

Business

6/10

Pleasant

11 Jan 2026

Kathryn

Room was okay we had the smell of weed on a non smoking floor the laat night we were there that was not great especially with the door having a 3 inch gap it just came in under the door

Leisure Family

6/10

Pleasant

05 Jan 2026

Kathy

Carpenter's nail laying on floor.
Toenail (large) laying on vanity counter.
Bugs in ceiling lights.
No hot tea bags or orange juice for breakfast. Other breakfast was good.
Staff was very friendly & accommodating.

Leisure Partner

8/10

Excellent

03 Jan 2026

Patricia

Just okay stayed one night

Self

2/10

Poor

03 Jan 2026

Tamesha

The room I got had bedbugs room 200

Leisure Family

6/10

Pleasant

30 Dec 2025

Kelli

The room had lots of wear and the front desk gentleman acted as if he did not want to be there. I booked this hotel specifically because of the indoor pool and hot tub advertised. We showed up, put our swimsuits on, only to find the pool area was blocked off with a sign that said “under construction”. It was not told to us at check in and the website does not reflect this information. We were extremely upset.

Leisure Family

4/10

Poor

27 Dec 2025

Crystal

There were dips in the floors we nearly tripped on. Holes in the walls from the door handles. Elevator had no inspection notice. The pool was under construction.

2/10

Poor

25 Dec 2025

Christina

This is the worse hotel I’ve ever stayed in. There were cockroaches throughout. There was no hot water, only lukewarm. The pool and hot tub are undergoing long-term renovations and are inoperable. Terrible place!

Friends_and_family Family

8/10

Excellent

24 Dec 2025

dennis

The room was very clean and the staff was very helpful.

Friends_and_family Family

2/10

Poor

11 Dec 2025

ASHLEY MICHELLE

If i could give less than a 1, I would. It was absolutely disgusting. Im not a super picky person and we have stayed at cheaper hotels, but the condition ofbthe rooms and the entire facility was unacceptable. It smelled of mildew. The roof in the hallways showed water damage. We had 2 rooms. Tvs didnt worknin both rooms. Carpets were ripped up, shower curtains didnt stay closed, looked like blood on the hair dryer, hard water stains on carpet from ac leaking. I would not recommend at all. We checked out and went to a diffrent place it was that bad. Oh, and the \"breakfast\" wasnt even worth trying. Very disappointed with this hotel.

Family

8/10

Excellent

07 Dec 2025

Kayla

The room had some trash behind the night stand. Some of the plugs didn't work (the hair dryer didn't work and I think it was something with the plug cause I couldn't get anything to work in that outlet. The pool was not open due to renovations and didn't see it on the website anywhere that the pool was out. We picked that hotel due to price and the pool while we were there for soccer tournament.there is a picture I am trying to load that shows it out of order but never seen it on the website

Friends_and_family Family

10/10

Exceptional

06 Dec 2025

Brandy

Staff was nice. Didnt really talk or tell me about what all was offered. Or times on anything. But was nice over all.
The room was cleaned except the sink. It had mouth wash and hair in it. Bur the beds were clean and the rest of the room was clean

Business Family_with_children

8/10

Excellent

30 Nov 2025

Justin

Spacious room.

Self

4/10

Poor

26 Nov 2025

Lesli

Pool and jacuzzi are closed with a sign that states “closed due allegations “ The whole point of renting this hotel was for a relaxing day at the pool and jacuzzi.Clogged toilet, sewage smell in room when we got here The room was dirty, with dirty dishes in the cabinets and the oven. Ice machines were broken. The spare bed had no Linens or pillows and was dirty with red stains Trash in the trash can in kitchen and on the floor from previous guest, black mold under sink
And carpet was ripped on threshold of bedroom floor causing a tripping hazard. We had to book and stay another night and were charged over 100.$ I won’t stay here again. It’s gross and it’s unhealthy with the black mold. Overheard another guest raising hell over finding a dead rat in the microwave in his room and black mold. I guess I have that to be thankful for, not finding a dead rat in the microwave’.

10/10

Exceptional

25 Nov 2025

CARLOS

Courtesy and friendly

Leisure Self

4/10

Poor

24 Nov 2025

Dawn

Room wasn’t well cleaned and building smelled

Business

6/10

Pleasant

13 Nov 2025

Gabriele

I had to yell for over 5 minutes to get someone to the front desk to check me in. This was during the day and it looked like I had woken up the front desk associate.

Almost all bathroom tiles were missing the grout in between and moved as you walked on them.

Door looked like someone tried to break in and the top lock was completely missing.

Shower curtain didn’t stay closed as shower rod was bent.

Business_and_leisure Partner

6/10

Pleasant

09 Nov 2025

Sharon Ann

The room itself was so rundown I tried to find another hotel but everything was booked so had no choice but to stay.
It was however, clean. So very thankful for that. Never had my room cleaned and stayed for five days so I brought down my towels to the front desk and they happily gave me more.
The body, shampoo and conditioner are in the shower attached to the wall, and they were empty, although I did ask to get refilled, they never were.
Breakfast buffet was wonderful! Grateful for that every morning!

Leisure Family

10/10

Exceptional

02 Nov 2025

Mark

Friendly staff, and clean room.

Business Family

4/10

Poor

30 Oct 2025

Priyadarshini

The carper smells really bad, lot of creepy sounds at night. Never stay here again

8/10

Excellent

29 Oct 2025

Rita

Stay was what I needed

Friends_and_family Family

8/10

Excellent

28 Oct 2025

Raymond

It was decent.

Business

10/10

Exceptional

14 Oct 2025

Michael

Pool area was under construction and was not made aware

Leisure Partner

2/10

Poor

13 Oct 2025

Ajay Kumar

Not good I checked out early

4/10

Poor

13 Oct 2025

Anita

Run down stay there when ever we are in the colony but won’t no more

Partner

10/10

Exceptional

13 Oct 2025

Kara

Loved it!!!!!!

Leisure Family_with_children

6/10

Pleasant

07 Oct 2025

Alexis

It was a pretty decent stay. Our room smelled like cat pee as soon as we walked in. I requested some form of air freshener and there was none available. The smell completely permeated the whole room even after candles were lit.

Leisure Pet

4/10

Poor

05 Oct 2025

deshon

the carpet had a dog urine smell and the shower head was spraying water out of it

Leisure Pet

6/10

Pleasant

05 Oct 2025

Ronald

Room wasn’t what I expected. Tub was peeling..

Friends_and_family Family

2/10

Poor

03 Oct 2025

Nasheed

Toilet had plumbing issues

Leisure Partner

10/10

Exceptional

30 Sep 2025

Tracy

Will stay again

Leisure Partner

2/10

Poor

26 Sep 2025

Nicole

I usually have a great experience when i use expedia but this comfort inn was very disappointing. The room i rented i did not get. I rented a king size bed with a jacuzzi in it. They put me in a queen size bed suite without a jacuzzi. The carpets were wet and dirity and the room was so humid that the a/c was not able to help it. We told the hotel staff and the switched rooms but it was the exact same way. The bed was uncomfortable and the pillows were small and not vey comfortable at all. I originally rented for two nights but we check out after the first night. It seemed as if the owner is maintaining this hotel on the cheap. Very disappointing.

Business Partner

4/10

Poor

19 Sep 2025

Francis

Hair balls in the shower and tub. Broken mirror in the room side exit doors open

2/10

Poor

16 Sep 2025

Jake

Bed Bugs

Bed bugs in room 323, now having to deal with them at home. I'm furious.

Self

10/10

Exceptional

13 Sep 2025

Chel

Very polite staff at check in, room was extremely clean, AC was

Partner

10/10

Exceptional

02 Sep 2025

Sathyakala

All good

2/10

Poor

31 Aug 2025

Victoria

Would not recommend. Room not cleaned properly, floor dirty, nightstand had something sticky on it, toilet cracked, fire sprinkler was covered with plastic.

Leisure Family

2/10

Poor

11 Aug 2025

shameka

We stayed in room 105. The room had a mold odor. The Rep at the front desk opened the room for us and begin spraying something from a spray bottle, I assume to try and block the odor. The bathroom light was horrible so there was a lamp on the counter for extra lighting. All the fixtures had rust stains. The towel rack was hanging from the wall.
When you walk into the hotel it had an ODOR.

This hotel deseves 0 stars.

2/10

Poor

08 Aug 2025

Hannah

...

Leisure Partner

2/10

Poor

07 Aug 2025

Juan

Los dos cuartos que los dieron a prestaban a puro perro

Business

6/10

Pleasant

21 Jul 2025

Iris

No piscina, los pisos en el pasillo están malos

Leisure Family

8/10

Excellent

19 Jul 2025

CARMINA

Shining Lights

Overall, the stay was good, it was nice and quiet. Although, with the lights flickering and my room 205 has curtains that do not close and the light from the parking lot shines in, it could have been an excellent stay.

Business

10/10

Exceptional

14 Jul 2025

Jerry

Weekend wedding trip

The hotel was really nice, the king-size suite comfy bed great size room. No complaints, the complimentary breakfast was also great. Will definitely stay again.

Partner

6/10

Pleasant

13 Jul 2025

Charles

Not up to par in comparison to other Comfort Suites I have stayed in.

2/10

Poor

07 Jul 2025

Arnulfo

The property could use some up keep. The picture posted on the ad is not true, no hot tub in room. False advertising. Bed sparse was dirty. Not at all what we expected.

Leisure

2/10

Poor

07 Jul 2025

TAMARA

The first room we had there was no phone to call the front desk, one of the bed was not stable on the platform so every time you sat on the bed, it tipped to the other side, had to go down to the front desk to have the manager come and take care of it the place was outdated and look nothing like the picture on the website. The first room was not clean so the move us to another room, if I had a chance I would've found another hotel because I had paid in advance I didn't want to loose my money. I will go on the hotel site for my next stay and not use this again. This hotel should be condemned.

Friends_and_family Family

8/10

Excellent

05 Jul 2025

Vannath

Everything was great even breakfast only thing carpet felt sticky.

6/10

Pleasant

30 Jun 2025

Verified traveler

Good

The check-in service was good and fast, the staff was very friendly, the breakfast was good, the room was clean but smells like mold and the a/c was too noisy.

Friends_and_family Family

4/10

Poor

24 Jun 2025

Datroynard

Lights wasn’t working in the bathroom r over the sink the counter wasn’t finished . Floor was stained the pool was off limits we seen roaches at breakfast so we didn’t eat breakfast

Leisure Family

6/10

Pleasant

13 Jun 2025

Stephen

Problems checking. First time I’ve gone to a hotel and they wouldn’t check to see if my room was ready a little early. Then problems checking in for some reason. Room was nice, sink faucet was broken but everything else was fine.

Self

10/10

Exceptional

08 Jun 2025

Robert

Stay was nice and the location was close to everything we needed during our visit, would recommend for a nice budget stay.

Leisure Partner

4/10

Poor

30 May 2025

Venkata

The location is ideal, with easy access to businesses and restaurants. The staff is friendly and accommodating. However, the hotel is quite old, with many amenities in disrepair. There are unpleasant odors in the carpets and beds, which are also uncomfortable. Additionally, the air conditioning unit is noisy.

Business Family

10/10

Exceptional

07 May 2025

James

Comfortable stay and quiet

2/10

Poor

01 May 2025

Kaleb

Very poor condition

Sheets on the bed were dirty. Tv did not work. Remote did not work. Rooms did not have enough lighting. A dog was off the leash walking in the hallway. Drywall was damaged in the stairwell. The curtain in the bathroom was not a proper size so the floor got extremely wet. There was hair from the last person staying there in the tub.

Friends_and_family Friends

4/10

Poor

01 May 2025

Verified traveler

Not a pleasant stay

We stay in a room with 2 beds and there was big stains on the box spring of some type of fluid. The other room that we got the toilet didnt work and got switched to a different room that had roaches.

Friends_and_family Family

4/10

Poor

26 Apr 2025

Jonathan

There was never anyone at the front desk. I always had to call to get someone to show up the room smelled when I went in and then after taking one shower, there was at least 2 feet of water in the tub that would not drain even the next day, I told them and they didn’t do anything the breakfast was decent and the people were friendly just weren’t very attentive

Business

2/10

Poor

16 Apr 2025

Zippora

Place was smelly and dirty

Business_and_leisure

8/10

Excellent

03 Apr 2025

raymond michael

The room is nice. Was disappointed the pool/hottub was closed. The breakfast area was a disater this morning. Good for the value.

Self

10/10

Exceptional

20 Mar 2025

Jocelyn

Excellent

Leisure Self

8/10

Excellent

18 Mar 2025

Z. Keith

You are in the middle of anything you could need. Food, entertainment, peace and quiet. There was traffic quite close, but you don't notice due to the location and setting.
The TV and its remote could have been better but I wasn't there to watch TV. Hopefully, I'll be back soon. Just move The Colony a wee bit closer to Iowa and I would be back tomorrow.

Leisure Self

8/10

Excellent

16 Mar 2025

Henri

Overall, very good and efficient. Unfortunately, the swimming pool was closed without notice at Expedia (under renovation).

Leisure Family

10/10

Exceptional

12 Mar 2025

Tam

I love the fact he akways new my name when I called. I loved it. Very personable

Self

6/10

Pleasant

12 Mar 2025

Jeshica

It was an old property.

Leisure Family

8/10

Excellent

05 Mar 2025

Sandesh

Good

10/10

Exceptional

04 Mar 2025

Richard

Everything

Leisure Self

4/10

Poor

27 Feb 2025

Jeremy

can't judge a book by its cover

you need to read about the hotel before don't just go off the pictures there's no pool there's only a couple channels on the TV that barely work and just it's not what the pictures look like at all just be aware okay other than that the front desk guy was kind of cool he was kind of nice to me other than that yeah just don't let the pictures fool you okay

Partner