La Quinta Inn Suites Dallas Plano The Colony

United States , McKinney - TX
THE COLONY, 3750 Market Street
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100 reviews shown

10/10

Exceptional

22 Apr 2026

Stephen

Great location and clean hotel

Self

6/10

Pleasant

17 Apr 2026

wesley

My husband I stay here every time we come to Dallas. This last time we stayed it was for my birthday. I left my AirPods on the nightstand by the bed which I would not have done when they clean the room well we forgot to put the do not disturb sign out and went out. We came back to a clean room but no AirPods. We told the front desk and ask for the manager and he said I have them looking for them I asked can you check the cameras and was told he did not know how to work them that he was sry and they didn’t have them. So needless to say the house keeping stole them because they pinged in the building. I also sent the owner a email no response! Also the Texas Roadhouse right beside it the people in there used the parking and there was nowhere to park very frustrating!

Partner

10/10

Exceptional

06 Apr 2026

Jeffrey

Clean and comfortable

Partner

10/10

Exceptional

05 Apr 2026

Ruth

My stay at the La Quinta was very pleasant. The staff were wonderful & accommodating. There was a small issue but it was resolved very quickly & they were apologetic & courteous about the situation. My room was cleaned wonderfully while I was gone. They even organized my kiddos stuffies on the bed. Breakfast was great! Lots of different choices! Overall my family & I enjoyed their stay here.

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

Gerard

All good

Self

10/10

Exceptional

01 Apr 2026

Robert

Clean rooms, friendly staff, good breakfast

Business

10/10

Exceptional

31 Mar 2026

Pamela

Always enjoy my stay! Nice and clean.

10/10

Exceptional

28 Mar 2026

Courtney

Very clean inside the room, I felt safe and comfortable for being a solo traveler, plus staff was very friendly.

Self

10/10

Exceptional

22 Mar 2026

Andrew

Indoor Pool is closed but otherwise perfect condition, and great staff.

Self

8/10

Excellent

19 Mar 2026

Kesha

The facility is nice for the money nothing special. Parking can be hectic at night because there is a restaurant right next door and the hotel parking becomes full quickly. The breakfast isn’t much if that’s important. The pool is small but that’s not a deal breaker (we didn’t utilize it). The staff was nice and it seems to be business friendly.

Friends_and_family Family

10/10

Exceptional

18 Mar 2026

Xiang

Friendly staff, convenient place near many things to do.

Family_with_children

8/10

Excellent

18 Mar 2026

Gary

Everything was very nice except for the bathroom toilet. That little toy toilet was way toooooo small, too short.

Family

10/10

Exceptional

16 Mar 2026

Ranada

Stay was great. Would stay again.

Family

10/10

Exceptional

08 Mar 2026

Randi

Yes, everything was great

Friends_and_family Family

8/10

Excellent

07 Mar 2026

Roosevelt

It was a good place to stay, but there was a constant marijuana smell the entire time.

Self

10/10

Exceptional

06 Mar 2026

Sarah

Has the feel of a newer property, clean and well maintained. Staff was helpful. I had my dog and we were welcomed, there were also plenty of surrounding areas to walk. The included breakfast was well stocked and had a variety of options. Location was not too busy but has many options for food and stores nearby.

Pet

10/10

Exceptional

27 Feb 2026

Dylan

Room was spotless. Staff were great. Breakfast was delicious

Family_with_children

10/10

Exceptional

23 Feb 2026

Dylan

Great loved it, peaceful and great service.

Family_with_children

8/10

Excellent

22 Feb 2026

Heng

Staff , amenities.

6/10

Pleasant

19 Feb 2026

Stephanie

Room was great. Staff was rude. Not all the staff. Complained that our child was loud and people were complaining when our child was not even being loud. Only cried once in the early hours of the morning. So staff kept calling our room for that reason. While down the rooms is where i heard screaming and crying i could hear them to the elevator and i never Complained on that . I could hear everything in the halls. We all pay the same so we all should get the same . Im sorry we are in a place where the rooms are close together that thw walls are so thin you can hear everything. People should take into consideration its jot like being at home. So work together and leave people alone.

Friends_and_family Family

4/10

Poor

15 Feb 2026

Darren

Bed has a huge soiled spot

Business

10/10

Exceptional

11 Feb 2026

Michael

Room was clean, good continental breakfast and location were all really good and convienent

10/10

Exceptional

11 Feb 2026

10/10

Exceptional

28 Jan 2026

Tri

Cornell is as very helpful and polite.

Business_and_leisure Pet

6/10

Pleasant

24 Jan 2026

Luis

It was ok, quite nice place, but can use better maintenance. Location was good since it has everything close by.

Business Self

6/10

Pleasant

17 Jan 2026

Jennifer

Bed terrible, and you can literally hear peoples full conversations in rooms surrounding you and hallways. I stay in hotels at least twice a month all over and Ive truly never stayed in one this bad. We even got up earlier than needed just to get out of there. Find another spot!! Its 3 stars stem from the location and the nice check in attendant, not check out.

Leisure Partner

10/10

Exceptional

12 Jan 2026

Evelyn

No strong fragrances.

Leisure Family

8/10

Excellent

09 Jan 2026

Lonnell

Breakfast was good. Rooms were clean. Not Hot Tub… even though it’s listed on the website. Bummer!!!!!
Pool was supposed to be heated, but was cold as heck! Our getaway turned into a disappointment:(

Partner

10/10

Exceptional

06 Jan 2026

Michael

Our room was spotless, the staff was friendly and helpful.

Partner

8/10

Excellent

04 Jan 2026

Clayton

Rooms are very clean. Staff was cool. Breakfast was good.

10/10

Exceptional

31 Dec 2025

Daniel

Everything was great!

Leisure Friends

10/10

Exceptional

28 Dec 2025

Sandra

The staff was very courteous ! Breakfast was good and everything was very clean . Highly recommend !

Leisure Family

8/10

Excellent

26 Dec 2025

Ramon

The breakfast eggs were very good. The sauceges, now the tater tots were not.

Leisure

10/10

Exceptional

26 Dec 2025

Jerry

Gr ppl

Friends_and_family Family

10/10

Exceptional

25 Dec 2025

Marcie

Semi clean room. Coffee pot had grounds left in it. The room smelled good.

Friends_and_family Family

2/10

Poor

06 Dec 2025

Shane

Never agsin

10/10

Exceptional

24 Nov 2025

Kenia

8/10

Excellent

21 Nov 2025

Thomas

Clean room, quiet area. Close to food and shopping

Leisure Family

2/10

Poor

14 Nov 2025

Emily

Rooms were not the cleaniest. Smells of Weed. Dogs barking all night and front desk would not help to quiet the dogs

Friends_and_family Family

2/10

Poor

09 Nov 2025

Kalyn

Room stunk, elevator not working

10/10

Exceptional

09 Nov 2025

Jack

Clean, comfortable, must have been updated; looked new, quiet, everyone was very pleasant. Good coffee, real O J, good breakfast

Friends_and_family Family

10/10

Exceptional

07 Nov 2025

Gloria

The staff were all very cordial and helpful. The room was nicely, equipped for accessibility and very clean. We enjoyed our stay. Thank you.

2/10

Poor

06 Nov 2025

John

There was roaches in this

6/10

Pleasant

04 Nov 2025

Jeffrey

Yes the staff was very courteous. Staff did a great drop cleaning the room. Overall the staff did good. I didn't really like some of the guest was smoking weed in there rooms and it was strong and breakfast could be better the eggs got to much water in it

Business_and_leisure Self

2/10

Poor

02 Nov 2025

Stacy

I felt very unsafe at this hotel. First someone tried to get in my room. I asked to be moved to the first floor and while trying to get down there the person that tried to get in my room came out to the elevator. I wouldn't go in it with him and waited and then when it came back up, he was still in it. Then he got off on a different floor and instead of turning to go to the rooms, he just stayed at the elevator. The person at the front desk told me he thought he knew who it was and had kicked him out, but it wasn't the same person. He said the other person was acting very weird as well and other customers told him that so he was kicked out. But if there is more than one, this is most definitely a problem. Because I was on the first floor, I was given a handicapped room. The shower flooded and instead of the overflow draining into the extra drain on the floor, it went around it and flooded the bathroom. None of the electrical outlets in the bathroom worked either. This isn't your place to stay.

Self

2/10

Poor

01 Nov 2025

Sean

The location requires a $50 deposit upon checking in - after I left they called me to tell me they could not refund due to an issue with my bank. After contacting my bank I discovered the hotel was sending incorrect info on the refund. Three months later I still have not received a callback from GM Patel and still not gotten this resolved. Horrible, horrible, horrible is all I can say for their handling.

Leisure Family

10/10

Exceptional

31 Oct 2025

Rachel

It's always clean and the staff is always friendly and helpful. Love being able to check in from my phone and having options to check out later and pay for my dog to stay too.

Leisure Pet

8/10

Excellent

27 Oct 2025

Katherine

Clean hotel in good location. Comfortable beds. Only bummer was that we booked a king room, and they were sold out when we arrived. The double room was comfortable, but would have liked the King room we booked.

Partner

4/10

Poor

26 Oct 2025

Carol

First it started while checking in, I went through a 3rd party (Expedia) and paid in full, the guy at front desk still charged me in full and said they only get my card at booking to “hold” just in case I didn’t show or cancelled. Even though I told him I had already paid in full through Expedia. He didn’t say anything else. Then Front desk moved us rooms due to our shower head being broken and just fixed with tape. While showering the water was spraying everywhere so it basically flooded the restroom and or hallway. Once moved since it was raining the water was also leaking through the window. At this point it was almost midnight I just wanted to sleep. The pillows are paper thin, beds are so uncomfortable. Could be more stocked, I have a family of 5 and only 2 towels in the room. At check out there was another gentleman at front desk he explained the confusion between them and Expedia and why I was charged twice, I wished that was explained to me at check in so I could’ve called Expedia before they double charged my card. At check in I was also charged the 50$ deposit to my card even though I paid it in cash. All together this will be my only time staying with them.

Leisure Family_with_children

4/10

Poor

26 Oct 2025

Shelley

Room was clean. Bathroom was dirty

Friends_and_family Family

6/10

Pleasant

23 Oct 2025

HUGH

Room requested was overbooked and no refund available for substitution for I book through a third party.

Business Self

6/10

Pleasant

19 Oct 2025

Allen

We had a good stay. It was what we expected from this type of hotel. The property and room was clean. You can tell the staff is doing their best to manage the property.

Friends_and_family Family

2/10

Poor

19 Oct 2025

Kara

DO NOT STAY HERE.

We originally booked two queen beds for a one night stay. We walked into our room with a king bed and pullout couch. I went back to the lobby to inform them that they gave us the wrong room. They let us know that all of the two queen bedrooms were booked and that the room we received was an upgrade. One king bed and a twin pullout couch is not accommodating for the people we had and it not what we booked. A pullout couch full of metal springs is absolutely unacceptable and should not be considered an upgrade.

Secondly, the walls are paper thin. We could hear the people above us, under us, and anyone in the hallways. Dogs barking, kids running down the hall, and people talking, you could hear it all!

Lastly, this place was not clean. They only had two elevators and one did not work. Really, in truly this was the worst hotel I’ve ever stayed at.

Leisure Family

4/10

Poor

19 Oct 2025

Amanda

The room immediately smelled of pee when we walked in. We saw dogs all over the property so apparently this is a pet friendly hotel, but rooms should be properly cleaned and deodorized. A few hours into our stay, the overwhelming smell of marijuana filled the entire room and seemed to be coming from the vents. I was with my daughter and this was not acceptable. When approaching the front desk about this problem, they were dismissive and told us they couldn’t do anything about it and they had no rooms to move us to.

Friends_and_family Family

6/10

Pleasant

15 Oct 2025

Aïssata

The good: Pancake mix at breakfast was delicious! Lots of parking, close to the highway, shopping, gas and food 5min drove, off the highway, beds are comfortable. The ok - its a budget hotel: no cromecast, 1 of the elevators was not working. Water pressure in the sink was low. Fridge was not working. AC was irregular. Front desk not easy to reach.

Leisure Family

4/10

Poor

13 Oct 2025

Deidra

Not good

The room smelled like mildew and the bed was beyond hard and uncomfortable. The pillows felt like sheets tucked in a pillow case. Not a good experience at all with this hotel.

Friends_and_family Friends

6/10

Pleasant

06 Oct 2025

Cassie

Parking was very nice and the neighborhood was great but their was a

2/10

Poor

30 Sep 2025

Amanda

The walls were paper thin. I could hear the people in the room next to us snoring (literally). To add to that, there was a room on the same floor of us that had a man screaming & slamming their hotel room door ALL NIGHT. The staff did nothing other than ‘check it out’.

Leisure Family

10/10

Exceptional

28 Sep 2025

Stephanie

Clean hotel

10/10

Exceptional

26 Sep 2025

Bret

Nice rooms

10/10

Exceptional

25 Sep 2025

Dishae

Business_and_leisure Self

10/10

Exceptional

23 Sep 2025

Michael

Our room was clean, location great, staff was very helpful, our place to stay

Partner

4/10

Poor

10 Sep 2025

Donald

The hotel location was good and it was generally clean. The breakfast was a bit limited with little fresh fruit. The main issue was the guest noise level. Many guests had high volume tvs and above us guests were partying past 3am.

Leisure Family

10/10

Exceptional

09 Sep 2025

Judy

Good hotel for the price

Nice clean hotel
Would have liked to have had a rollaway
Good breakfast

Friends_and_family Family

10/10

Exceptional

02 Sep 2025

joni

Every time we visit Dall

8/10

Excellent

25 Aug 2025

BRADY

It was nice!

You get what you pay for.
Decent room.
Comfortable bed.
Quiet.
Cheap plastic utensils and flimsy plates for breakfast
The Texas waffle was really good.

Partner

6/10

Pleasant

12 Aug 2025

Katlyn

Linens need to be replaced, pillows and duvets are just clumps of lumps

8/10

Excellent

11 Aug 2025

LeeAustin

Enjoyed my stay.

Business_and_leisure Pet

10/10

Exceptional

09 Aug 2025

Baylee

Very nice place! Several dining options within walking distance

Business_and_leisure Family_with_children

2/10

Poor

07 Aug 2025

Reynaldo

Made the reservation online. Hit back or something stupid and the app changed my dates. So instead of it making the reservation for that night and the next, which I was staying it pushed back a week. Tried canceling it right away and was told it would be taken care of by the app chat and by the gentleman at the front desk of the hotel. They charged me for 2 nights that I didn’t even stay there the next week. This hotel is on the same block as our office in The Colony. I won’t be staying there again and neither will anyone else from the company

Business Self

10/10

Exceptional

31 Jul 2025

Wendy

Staff and hotel were friendly, helpful and hotel was clean and comfortable.

Business

10/10

Exceptional

30 Jul 2025

Sheila

No thank you

Leisure Friends

10/10

Exceptional

22 Jul 2025

Ashley

Had a nice stay. No complaints.

10/10

Exceptional

22 Jul 2025

Pamela

Always a great stay!!!!

Business

6/10

Pleasant

07 Jul 2025

Dianne

My stay was great!

Leisure Partner

8/10

Excellent

05 Jul 2025

Laura

Girls weekend

Front desk staff was welcoming, friendly and helpful. Beds were very comfortable. The front lobby was comfortable and breakfast was good. The drain didn't work in the bathroom tub, a few tiles were cracked and the toilet was low. Overall great stay a few minor improvements.

Friends_and_family Friends

8/10

Excellent

03 Jul 2025

Katina

Pleasant staff, quiet and clean

8/10

Excellent

02 Jul 2025

Glenn

N/A

Business_and_leisure Partner

10/10

Exceptional

02 Jul 2025

Jessica

Room was very clean and staff were friendly. Plenty of parking.

Leisure Family_with_children

10/10

Exceptional

28 Jun 2025

Katrina

Anniversary Trip

Loved the location, Cornell at the front desk was excellent. Loved The restaurant being very close .

Partner

4/10

Poor

26 Jun 2025

Brenda

When arriving I was asked for a deposit for the room even after I told them I was a member for more then 20 years
Then the next morning I spoke with the clerk and deposit was being refunded right then!
It’s 4 working days later and nothing

Leisure Self

10/10

Exceptional

24 Jun 2025

maria isabel

Maravilloso hotel me encantó
Todo confortable
Majestuoso lugar

Family

10/10

Exceptional

22 Jun 2025

Lilly

Nice and clean. Disappointed the pool was closed but other than that nice clean safe place.

Leisure Friends

10/10

Exceptional

22 Jun 2025

Slava

Amazing place and great breakfast

Friends_and_family Family

8/10

Excellent

21 Jun 2025

Justin

Great stay

Great stay. My only complaint is that hotel staff parked in the spots closest to the door. I witnessed housekeeping and front desk staff parking in the handicap spots and the other spots closest to front and back door. I do understand that they did have handicap tags but there are handicap spots on the side of the building as well. I think guests should be able to have the front spots. The complentary breakfast could use some more choices but our stay was perfect. Hotel was clean and staff was friendly.

Business Partner

2/10

Poor

20 Jun 2025

Joshua

Maybe my worst hotel experience with my kids. #1 pool was the grossest I've ever seen at a hotel. That was disgusting and even my kids refused to swim in it. The electric charger for vehicles was cool but non electric vehicles parked there and no one knew of the charger actually worked. My smoke detector beeped when we were about to go to bed. The response was \"take it off the wall\". When that didn't work they brought me a battery and had me put it back on the wall.... They put the battery in wrong so I had to take it off again and fix it. Won't be back to this location ever. Even if the price is good. Not worth it.

Leisure Family

10/10

Exceptional

17 Jun 2025

Cathy

Everything was perfect, except the face towel was raveling around the edges. Need to be replaced.

Self

10/10

Exceptional

15 Jun 2025

Silvia

Staff from breakfast were very kind

6/10

Pleasant

13 Jun 2025

Christopher

Anything is not comfortable

Friends_and_family Family

8/10

Excellent

10 Jun 2025

Cathleen

Clean, good, basic continental breakfast

Leisure Family

10/10

Exceptional

10 Jun 2025

Yvette

Lovely, modernized hotel in a great location. Many restaurants, convenience stores and Walmart very close by. Also located in a nice quiet neighborhood.

Friends_and_family Family

8/10

Excellent

08 Jun 2025

Mehvish

Was good till last day saw 2 bed bugs came from under door.

Business

8/10

Excellent

04 Jun 2025

Franklin

Pleasant stay

Leisure Self

10/10

Exceptional

02 Jun 2025

Kathryn L

Excellent hotel for pet parents and their fur bebes!!!

Leisure Pet

10/10

Exceptional

30 May 2025

Parker

Always a great stay!

10/10

Exceptional

24 May 2025

Joy

James stay

Great customer service very friendly the breakfast could use a few more options

8/10

Excellent

23 May 2025

Daniel

The room was clean and well kept. Breakfast was decent. I would definitely recommend this hotel.

Leisure Family

8/10

Excellent

15 May 2025

Zach

Needs some maintenance

Hotel was without hot water one evening I came back from work, was told it wasn’t an emergency so the maintenance guys wouldn’t come in to look at it until the next day. Had to take a towel “shower” with hot water out of the coffee pot to remove the grease from myself for the day. No compensation given. Room 412 top door hinge was pulled out of door so the door didn’t like to shut, shower stall door leaked onto bathroom floor when showering and toilet seat would not stay up on its own…. You had to hold it up when using the restroom. Bathroom sink water pressure was non existent, probably just a clogged aerator. On the positive side rooms were clean, breakfast wasn’t bad, parking area stayed clean and the daily cleaning staff did a great job in the rooms.

Business

6/10

Pleasant

03 May 2025

Andleeb

We had 2 rooms reserved, which one was accessible for my mother. The accessible room had many issues. The bathroom door wouldn’t close. This was repaired, however the repair knocked a painting off the wall and made the bars in the shower loose, so my. Mom didn’t feel safe showering.
There were no towels or sanitizing wipes in the fitness center.
The breakfast is minimally good. There are no non-dairy options.

Leisure Family

8/10

Excellent

13 Apr 2025

Jeanette

Clients above us noisy!! Most of our stay

Leisure Family