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Tru by Hilton Frisco Dallas

McKinney - TX · United States

2310 Parkwood Blvd.View location

8.6/10Excellent1,001 Reviews
Cleanliness9.0/109.0
Service8.8/108.8
Comfort8.8/108.8
Condition8.8/108.8
Amenities8.6/108.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Tru by Hilton Frisco Dallas

Daily Mandatory Charge includes: Frisco Tourism Public Improvement District Fee and Texas Recovery Fee. Daily Mandatory Charge includes: Frisco Tourism Public Improvement District Fee and Texas Recovery Fee.

Next to the Stonebriar Centre shopping mall, our informal hotel is an eight-minute walk from the Dr. Pepper Ballpark and a mile from the Sam Rayburn Tollway. A variety of shops and restaurants are a short walk away.

Our streamlined, colorful rooms offer Wi-Fi and flat-screen TVs, plus microwaves and minifridges. Amenities include an outdoor pool and a fitness center as well as our hip lobby lounge with a billiard table. Parking and breakfast are on us.

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With a stay at Tru By Hilton Frisco Dallas, TX in Frisco, you'll be in a shopping district, a 3-minute walk from Stonebriar Centre Mall and a 2-minute drive from Legacy West. This hotel is 12.5 mi (20 km) from Galleria Dallas and 1.6 mi (2.6 km) from Ford Center.

Make yourself at home in one of the 118 air-conditioned rooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and irons/ironing boards.

Featured amenities include a 24-hour business center, express check-in, and express check-out. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Gym
Entertainment
Non-smoking
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available LGBTQIA+ friendly Professional property host/manager Pets allowed Only dogs and cats are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Guests can access their rooms with a mobile device.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards and debit cards; cash is not accepted
  • Minimal age
    21
  • Optional fees
    • Pet fee: USD 75 per accommodation, per stay (maximum USD 125 per stay)
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Stonebriar Centre Mall 0.3 km / 0.2 mi
KidZania USA 0.5 km / 0.3 mi
Riders Field 0.6 km / 0.4 mi
Comerica Center 0.8 km / 0.5 mi
HALL Park 1.3 km / 0.8 mi
The Boardwalk at Granite Park 1.3 km / 0.8 mi
The Star District 1.8 km / 1.1 mi
Legacy West 2.2 km / 1.4 mi
Ford Center 2.4 km / 1.5 mi
The Shops at Legacy 2.7 km / 1.7 mi
Children's Medical Center Plano 2.9 km / 1.8 mi
Stonebriar Community Church 3.1 km / 1.9 mi
Westin Stonebriar Resort Golf Course 3.3 km / 2.1 mi
Toyota Motor North America Headquarters 3.4 km / 2.1 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 118
  • Number of floors (main building): 5
  • hotel
  • American Express
  • MasterCard
  • Visa
  • Small pets allowed (under 5 kg)
  • Key Collection
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-out
Show 6 more facilities & services
  • Air conditioning in public areas
  • Hotel safe
  • Gym
  • Breakfast buffet
  • Minimum check-in age: 21
  • Billiards
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

B2

Breakfast For Two Guests

This meal plan may be available depending on the selected room/rate.

HB

Half Board

Usually includes breakfast and one additional meal.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

RO

Room Only

Accommodation only. Meals are usually not included.

AI

All Inclusive

Meals and selected drinks/services may be included.

B1

Breakfast For One Guest

This meal plan may be available depending on the selected room/rate.

CE

Dinner Included

This meal plan may be available depending on the selected room/rate.

SC

Self Catering

This meal plan may be available depending on the selected room/rate.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE AccessibleDOUBLE • Accessible • 1 Bedroom • 10 m²DBL.H6-1
    DOUBLE AccessiblePhoto unavailable2 photos

    Tru by Hilton Frisco Dallas

    DOUBLE Accessible

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    10 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-1

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin KING SIZE BEDDouble or Twin • KING SIZE BEDDBT.KG

    Photos are not available for this room type.

    Tru by Hilton Frisco Dallas

    Double or Twin KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 5 m²DBL.KG-1
    DOUBLE KING SIZE BEDPhoto unavailable2 photos

    Tru by Hilton Frisco Dallas

    DOUBLE KING SIZE BED

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin AccessibleDouble or Twin • AccessibleDBT.H6

    Photos are not available for this room type.

    Tru by Hilton Frisco Dallas

    Double or Twin Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • Accessible • 1 Bedroom • 10 m²DBL.H6-2
    DOUBLE AccessiblePhoto unavailable6 photos

    Tru by Hilton Frisco Dallas

    DOUBLE Accessible

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    10 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • Accessible • 5 m²DBL.H6
    DOUBLE AccessiblePhoto unavailable6 photos

    Tru by Hilton Frisco Dallas

    DOUBLE Accessible

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bed setup
    King-size bed 150-183 width
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 7 m²DBL.ST
    DOUBLE STANDARDPhoto unavailable27 photos

    Tru by Hilton Frisco Dallas

    DOUBLE STANDARD

    Room photos

    27 photos

    Room overview

    Non-smoking room
    Room size
    7 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN

    Photos are not available for this room type.

    Tru by Hilton Frisco Dallas

    QUADRUPLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO QUEEN BEDSRoom • TWO QUEEN BEDS • 1 Bedroom • 5 m²ROO.2Q
    Room TWO QUEEN BEDSPhoto unavailable7 photos

    Tru by Hilton Frisco Dallas

    Room TWO QUEEN BEDS

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2Q

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Two Queen BedsDOUBLE • Accessible-Two Queen BedsDBL.H6-2Q

    Photos are not available for this room type.

    Tru by Hilton Frisco Dallas

    DOUBLE Accessible-Two Queen Beds

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 5 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable6 photos

    Tru by Hilton Frisco Dallas

    DOUBLE KING SIZE BED

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6

    Photos are not available for this room type.

    Tru by Hilton Frisco Dallas

    QUADRUPLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room AccessibleRoom • Accessible • 1 Bedroom • 5 m²ROO.H6
    Room AccessiblePhoto unavailable7 photos

    Tru by Hilton Frisco Dallas

    Room Accessible

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Queen Size BedDOUBLE • Accessible-Queen Size BedDBL.H6-QN

    Photos are not available for this room type.

    Tru by Hilton Frisco Dallas

    DOUBLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-2

    Photos are not available for this room type.

    Tru by Hilton Frisco Dallas

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BED • 5 m²DBL.H6-KG
    DOUBLE Accessible KING SIZE BEDPhoto unavailable6 photos

    Tru by Hilton Frisco Dallas

    DOUBLE Accessible KING SIZE BED

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bed setup
    King-size bed 150-183 width
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q

    Photos are not available for this room type.

    Tru by Hilton Frisco Dallas

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • Accessible • 1 Bedroom • 5 m²DBL.H6-9
    DOUBLE AccessiblePhoto unavailable3 photos

    Tru by Hilton Frisco Dallas

    DOUBLE Accessible

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 2
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-9

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Tru by Hilton Frisco Dallas

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6-3

    Photos are not available for this room type.

    Tru by Hilton Frisco Dallas

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Tru by Hilton Frisco Dallas

8.6
Excellent
1,001 Reviews
Cleanliness
9.0 /10
Service
8.8 /10
Comfort
8.8 /10
Condition
8.8 /10
Amenities
8.6 /10
100 reviews shown
10/10
Exceptional
31 Jul 2026
crystal
Updated facility, nice swimming pool. Friendly staff. Only stayed overnight but area is super close to mall and restaurants. Easy free parking!
10/10
Exceptional
31 Jul 2026
Laderrick
I really enjoyed my stay and the property was very kid friendly. The kiddos enjoyed the pool.
8/10
Excellent
30 Jul 2026
Jacquelyn
Cool for just an overnight stay.
10/10
Exceptional
26 Jul 2026
Nilson
Very clean and convenient to the mall
10/10
Exceptional
24 Jul 2026
Stephanie
I love this hotel very clean and worker's very friendly
10/10
Exceptional
24 Jul 2026
OZGUR
Good
10/10
Exceptional
20 Jul 2026
Marco
As a visiting family we all enjoyed our stay. Everything was clean and accessible along with friendly staff members. We love the accommodation for our pets. Will definitely stay again. 10 out of 10.
Family_with_children
10/10
Exceptional
19 Jul 2026
Lisdan
Clean room
Partner
4/10
Poor
15 Jul 2026
Gagndeep
I had to wait 15 mins at reception for someone to show up to let me check in. They were busy with phone all the time and didmt provide me drinking water. I had to come down to ask for it again and the person waa again in the phone.
It would have been easier to chat with a robot and get checkedin.
Self
8/10
Excellent
14 Jul 2026
Ann charlotte
The breakfast great, especially the yogurt.

We had a problem with the shower. So we needed to move to another room. The new room was OK.
Friends
10/10
Exceptional
13 Jul 2026
Ana
Nice, clean and new property. Very modern and nicely decorated. Comfortable beds and clean bathrooms. We didn't make it to breakfast so can't write about it. Good location as well. Thank you.
Friends_and_family Friends
10/10
Exceptional
12 Jul 2026
danny
Had a Great stay. Thank you for everything.
10/10
Exceptional
12 Jul 2026
anisa
The halls were not vacuumed but most of it was clean
Self
10/10
Exceptional
11 Jul 2026
Sreeja
It’s clean
Friends
10/10
Exceptional
10 Jul 2026
Heeral
Breakfast and ambience
Friends
10/10
Exceptional
10 Jul 2026
Marcela
I was disappointed with the breakfast service during my 3-night stay. Every morning by around 8:30 a.m., several items were already gone, including eggs, bread, yogurt parfaits, and on one day even the pancake batter. I had to repeatedly ask the staff to refill the food, as there was no consistent monitoring of the breakfast area. The front desk advised they would notify the kitchen, but it was frustrating to have to request basic breakfast items every morning instead of them being proactively replenished.
Friends_and_family Family
10/10
Exceptional
10 Jul 2026
Michaella
Enjoyed our stay!
Family_with_children
10/10
Exceptional
06 Jul 2026
Staci
Clean room | Staff | Breakfast | Air conditioning was great
Friends_and_family Family
2/10
Poor
05 Jul 2026
Reuben
This is one of the worst places where i stayed. They are misusing the name of Hilton. The staff who was there for check-in and check-out were rude. Look for other better hotels nearby.
Family
10/10
Exceptional
05 Jul 2026
Adriana
Good
Family
2/10
Poor
01 Jul 2026
Ramon
Where do I start, the staff was horrible, breakfast was a nightmare, elevators were questionable, and no hot water i think the pool water was warmer then what came out of the showers. I will never stay at a tru branch.
Family_with_children
8/10
Excellent
30 Jun 2026
Paul
The hot water was very limited and never got above warm. Everything else was fine.
Friends_and_family Family
8/10
Excellent
29 Jun 2026
Deangela
Everything was good. Didn’t like that i had to leave from 4th floor and go all way to first just to use the microwave instead of one being in the rooms
Friends_and_family Friends
4/10
Poor
28 Jun 2026
Hana
As per other reviews, staff is truly not friendly.

Housekeeping never showed up unless I called and specifically asked.

Breakfast is just absolutely terrible. Rooms aren’t clean at all!!!! This is a rip off!
10/10
Exceptional
27 Jun 2026
Kerri
The most comfortable bed ever!!! The bathroom essentials were great. The soap smelled soo good. A/C was super cold!!! Will definitely be back when we go to Universal Kids Resort.
Friends_and_family Family
10/10
Exceptional
23 Jun 2026
Debra
The place is nice but the beds need to be replaced.
Friends
10/10
Exceptional
22 Jun 2026
Yannick
Clean space. Comfortable beds
Self
2/10
Poor
21 Jun 2026
Pajcoob
Breakfast was very basic. Would not recommend breakfast here. The rooms are a bit small. Did not like the hardwood floors. On the second day while it rained, the rain seeped through the lobby and staff had to place buckets in the lobby. The internet went out during the second night. The shower sucked! It never got hot. You had to turn the water on for a long time and then it would get warm. When we called and informed the front desk they said they would reset the breaker, there was no difference. We will not be staying with this hotel again.
Partner
6/10
Pleasant
17 Jun 2026
Kalena
The room was clean and the staff was super nice but the water was like warm at best in the shower. It made showering uncomfortable. It was only a two night stay so we did not ask to change rooms but it was definitely not a great experience at the end of a long day.
Partner
10/10
Exceptional
15 Jun 2026
LaToya
Great stay. Nice, clean and right across from the mall.
Self
10/10
Exceptional
15 Jun 2026
Shaun
Check in was pretty easy and straightforward, it was quiet during the night, breakfast was good. Had a good experience, would stay there again if in the area.
Partner
6/10
Pleasant
14 Jun 2026
Brianna
Hotel was wonderful besides the water pressure and temperature of the shower.
Family_with_children
8/10
Excellent
12 Jun 2026
Rory
Location to medical centers.
Partner
6/10
Pleasant
12 Jun 2026
Amy
My only complaint was having to take a mostly cold shower. The water never got hot, even when it was all the way on hot.
Family
4/10
Poor
11 Jun 2026
Jonathan
There was no hot
4/10
Poor
10 Jun 2026
Justin
No hot water while I was there for one night. Staff didn’t warn while checking in.

Had a notice that all the water would be turned off from 8-9am on the day I was there. Seems like poor timing for folks getting ready.

Curtains were broken and couldn’t be opened

Staff was nice and I could tell they would have helped if they could with the water situation.

There are tons of hotels in the area so I wouldn’t recommend this one
Business
6/10
Pleasant
10 Jun 2026
Eric
We stayed for over 2 during which the staff proved to be helpful and very friendly. The major complaint we had was with the temperature of the water. At best it could be described as bracing. The issue began on the third day of our stay and was not resolved by the time of our departure. The hotel did have a day where the water was off for several hours but this did not materially improve the situation.
Friends_and_family Family
4/10
Poor
08 Jun 2026
Cecil
Very low on staff and poorly maintained. No hot water in the shower, we had to get our own towels and wash clothes the second, no coffee for the buffet breakfast the second day, trash containers needed emptying. We had to wait 20 minutes to get checked in the first night and we were first in line.
Friends
10/10
Exceptional
08 Jun 2026
Seongeon
good
Self
4/10
Poor
07 Jun 2026
Cecil
Be ready for cold showers and very poor service. They are very understaffed and therefore the service is very poor. The second day we had to go down stairs and get our own fresh towels.
Friends
6/10
Pleasant
07 Jun 2026
Alma
The pillow cases smelled liked sweat. The pillows seemed to be wormed out or low quality.

I was hoping I could sleep through the smell, but then the bed was not comfortable. I could feel the springs digging in my back so I tossed and turned all night.

I made the room colder by adjusting the ac hoping that would help. Fortunately, we had to get up early as we heard an alarm go off in the room upstairs or next door and never turned off.
Friends_and_family Family
2/10
Poor
07 Jun 2026
Jessica
Terrible experience would rather stay elsewhere
Partner
10/10
Exceptional
01 Jun 2026
Brenda
Excellent stay…
Family
10/10
Exceptional
31 May 2026
Amanda Elisabeth
Clean, nice staff and location was convenient. Breakfast was also good, plenty of options.
Partner
10/10
Exceptional
30 May 2026
Jacinta Juanita
I liked the location of the hotel. The rooms were nice and clean. The breakfast was good. The staff was very friendly
Family
8/10
Excellent
30 May 2026
Reuben
The location is good and off a main road. The breakfast was good. The person who first checked us in could have been more friendly and helpful. It seemed like he was having a bad day. He seemed better on other days.
Family
8/10
Excellent
30 May 2026
Deanna
Beautiful hotel, the friendliest staff ever! Super great housecleaning service!!! The only issue was very low water pressure and lukewarm water. I would still stay here again because of the cleanliness and wonderful staff. I just hope the water situation was temporary.
10/10
Exceptional
22 May 2026
Joey
Great night stay. No problems.
10/10
Exceptional
22 May 2026
Thomas
Clean. Near mall. Comfortable bed.
Self
4/10
Poor
15 May 2026
Mitsuaki
The shower temperature is cold
10/10
Exceptional
15 May 2026
Jose
Great property and great location!!!
Self
10/10
Exceptional
13 May 2026
Lucia
Everything was great, staff was amazing
8/10
Excellent
10 May 2026
sherrie
First time to stay here. Everything was clean. Most of the staff were very polite and respectful. The employee that greeted us went over qnd above to make us feel at home.
10/10
Exceptional
10 May 2026
paul
The staff was very welcoming and friendly. Check in was a breeze. Late check out didn't work out very well, as the door was knocked on twice, and the phone rang at noon, before our 1pm late check out. There were some haird on the shower wall under the shower head. That must have been a woman that put them there. Please note, they have a pool table in the lobby. They need to keep some cue chalk around for it. A case is cheap on Amazon.
Partner
10/10
Exceptional
07 May 2026
Mary
There were 3 soccer teams (Teen males), and noise was an issue especially 2 nights after 10 pm. One night at 1:30am they were running in the hallway on 5th floor and banged on my door and ran away.
Partner
8/10
Excellent
04 May 2026
Cody
Whole stay was great. Rooms felt cramped.
2/10
Poor
03 May 2026
Theresa
Stayed at the location 2 weeks prior to this stay and the water was cold. Gave them another try because of the staff and location. Stayed here again this time for 4 days and took cold showers the entire stay.
8/10
Excellent
27 Apr 2026
Joanna
This hotel served its purpose. Great location and close to everything. The trash cans were overflowing in the evening, no hot water in the evenings, bedding was thin, and breakfast very lacking. We usually love this hotel chain but this location wasn’t the best.
Partner
4/10
Poor
26 Apr 2026
Linda
Loud crowd of adults partied for hours after dark by the pool area and our room was above that. Heard every word of their conversations and laughing and we could not sleep. Called the front desk twice to get them to clear the people from that area. Not the best experience with anything from help to breakfast. Not staying here again.
Partner
8/10
Excellent
25 Apr 2026
Dorothy
I would love to have a coffee machine in the room!
10/10
Exceptional
23 Apr 2026
Jason
The hotel was very clean and smelled good!! No complaints at all!!
Family_with_children
10/10
Exceptional
23 Apr 2026
Taryne
Clean room very friendly staff and fresh 24 - seven coffee
Business
10/10
Exceptional
21 Apr 2026
Rosario
The location was convenient for shopping.
10/10
Exceptional
20 Apr 2026
Andrea
The staff were very friendly and helpful. Everything was clean the breakfast was good. We were there for the Cosmic Baseball game at the Frisco Rough Riders field and this property was across the street and in back was the mall, all within a 3-5 minute walk. There were all types of shops, restaurants and activities to do within a 5 mile radius. Overall besides the perfect location, the hotel and staff were clean, friendly, and I will definitely be back.
Family
8/10
Excellent
20 Apr 2026
Herman
Nice😊
Self
10/10
Exceptional
19 Apr 2026
JoAnn
Great stay, very friendly and helpful staff.
Friends_and_family Family
10/10
Exceptional
18 Apr 2026
Debra
Very clean, comfy beds and great staff!
Partner
6/10
Pleasant
17 Apr 2026
Robbie
Breakfast was great! Staff was kind!
Self
6/10
Pleasant
16 Apr 2026
Amy
Room was clean and new, staff attentive. Noise was the biggest issue- both nights had screaming/ crying children. One night running up and down the hall, another night could simply hear the screaming through the walls
Self
4/10
Poor
08 Apr 2026
Nyasha
No hot water our entire stay.
Family_with_children
6/10
Pleasant
07 Apr 2026
Bram Stephen
Budget, budget room....no coffee maker, no microwave, no safe, no dresser, no closet.....barely hot water. no ice bucket
Self
10/10
Exceptional
04 Apr 2026
Teresa
Nice, clean hotel. The staff was friendly. Breakfast was good.
Family_with_children
10/10
Exceptional
04 Apr 2026
OZGUR
Yes
10/10
Exceptional
03 Apr 2026
Esther
Great
10/10
Exceptional
02 Apr 2026
Chirag
Welcoming and smiling members.
Self
2/10
Poor
30 Mar 2026
Katherine
Staff was nowhere to be found when you went to check out or check in. They don’t offer coffee pots or microwaves in the room and every time I would go to get coffee they were out of it and you couldn’t find anybody to replenish it. Coffee is very important to this hard-working nurse won’t be staying there again.
6/10
Pleasant
30 Mar 2026
Anna
The water was cold when taking a shower. When mentored to the staff they stated someone was going on Monday to look at it. Wish they would have at least warned us when we checked in.
Friends_and_family Family
10/10
Exceptional
28 Mar 2026
Jennifer
The staff members were very kind and my room was so comfortable. Best night sleep I’ve had in a long time. The breakfast was tasty and the Sip-n-Go was so convenient! Loved my time at Tru
Self
10/10
Exceptional
28 Mar 2026
Mary Ellen
Clean room, great staff
6/10
Pleasant
27 Mar 2026
Theresa
Have stayed at this hotel a few times when visiting Dallas. Super clean/ modern hotel. Only complaint was water was luke warm in the shower at night and early morning. Did not get hot at all. But, I would definitely stay again.
10/10
Exceptional
26 Mar 2026
Timothy
Breakfast was not great and water in room
Not hot! Clean otherwise nice
Friends_and_family Family
10/10
Exceptional
25 Mar 2026
Sterling
Staff was friendly, they had accidently checked us out twice during our stay even though we were staying 6 nights
Partner
4/10
Poor
22 Mar 2026
Phil
Was not happy to be assigned a disabled room on check in and when queried we were told “because you booked on Hotels.com”!

Outdoor pool is not as pictured. It’s in the car park. Freezing cold (unheated) and a bit dirty.

Male staff just could not be bothered with working.

No bar. Usual crap Hilton breakfast.

Would not recommend!
Partner
10/10
Exceptional
21 Mar 2026
Jesse
Great place
Family
10/10
Exceptional
20 Mar 2026
Troy
Great staff!! Excellent location.. Did I say great staff!! I’ll be back soon!!!
Self
4/10
Poor
18 Mar 2026
Kamran
You need to replace the mattress. Very bad
Business
10/10
Exceptional
18 Mar 2026
Estrella
I do not know about the pets , but it is a great place to stay. Very clean room, incredible staff
10/10
Exceptional
15 Mar 2026
Jessica
Clean room, staff was very friendly and helpful
10/10
Exceptional
09 Mar 2026
Brandon
Convenient to all shopping and eating.
Partner
8/10
Excellent
08 Mar 2026
Grace S
Very nice staff when we checked in
Family
8/10
Excellent
05 Mar 2026
Alfonso
Need to be pointed out to better nearby restaurant options. The nearby wild pitch turned out to be an Epstein Island themed version of Hooters.
10/10
Exceptional
02 Mar 2026
Heather Lynn
Lots of shopping around, the staff is wonderful. I will definitely be back.
Self
10/10
Exceptional
26 Feb 2026
Cherese
Friendly staff and convenient location!
Family
8/10
Excellent
24 Feb 2026
Kimberly
Nice staff and clean rooms.
6/10
Pleasant
24 Feb 2026
Zoya
We did not have a hot water and couldn’t shower and after a long day it was the deal breaker for me.
The breakfast was very poor with one choice of yogurt, scrambled eggs, cheep sausage and premade pancakes
Family_with_children
10/10
Exceptional
23 Feb 2026
Joanna
It all was good
8/10
Excellent
16 Feb 2026
Gerry
Great staff
Leisure Family
10/10
Exceptional
13 Feb 2026
Tonya
The room was great very clean. Bed was comfy. The breakfast was good. Lots of amenities, very walkable. I would definitely stay again.
Business
6/10
Pleasant
08 Feb 2026
Kandy
The property is okay. The room didn’t have a coffee maker, very small closet for your clothes. It’s very different and I personally didn’t care for it. Would not stay at a Tru again.
10/10
Exceptional
03 Feb 2026
Jerry
Love the place & the weekend staff

Location & surroundings

Tru by Hilton Frisco Dallas
2310 Parkwood Blvd., Frisco, United States

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Tru by Hilton Frisco Dallas

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