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Quality Suites Morristown Area

Knoxville - TN · United States

3660 W. Andrew Johnson Hwy.View location

6.6/10Good521 Reviews
Cleanliness6.6/106.6
Service7.6/107.6
Comfort7.2/107.2
Condition6.2/106.2
Location8.4/108.4
Neighborhood8.2/108.2
Quality2.0/102.0
Value7.8/107.8
Amenities5.8/105.8
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Quality Suites Morristown Area

The well-being of guests is top of mind at Choice-branded hotels. Guests may experience a variety of new, improved cleanliness protocols and products. The Comfort Suites hotel in Morristown, TN will get you refreshed and ready to go business or leisure.

Our all-suites, smoke-free hotel is near Panther Creek State Park, Cherokee Lake, Expo Center and Lincoln Memorial University. Enjoy our full-service amenities that include free hot breakfast, free WiFi, free weekday newspaper, free coffee, a fitness center, indoor heated pool, guest laundry, valet dry cleaning, copy and fax.

Each spacious guest suite features a refrigerator, coffee maker, sofa sleeper TV, recharge device, iron and ironing board. Select suites include a wet bar, microwave, a hot tub and dining room table. Also, earn rewards including free nights and gift cards with our Choice Privileges Rewards program.

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With a stay at Quality Suites Morristown West, you'll be centrally located in Morristown, just a 3-minute walk from Manley Plaza and 13 minutes by foot from Fountain Plaza. This hotel is 0.8 mi (1.2 km) from Cherokee Crossing and 0.8 mi (1.3 km) from Merchants Greene.

Make yourself at home in one of the 82 air-conditioned rooms featuring refrigerators and LED televisions. Complimentary wired internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Conveniences include safes and desks, as well as phones with free local calls. Featured amenities include complimentary wired internet access, a business center, and express check-out. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until 5:30 AM
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available Professional property host/manager Pets not allowed

Cleaning and safety

Sanitization
Contactless check-out is available Cashless transactions are available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • Cashless payment methods are available for all transactions.
    • Contactless check-out is available.
  • Special Instructions
    This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • Minimum Spring Break check-in age is 18 years old
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards; cash is not accepted
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
    • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Spoken Language

    English

Nearby attractions

Manley Plaza 0.3 km / 0.2 mi
Fountain Plaza 1.1 km / 0.7 mi
Cherokee Crossing 1.2 km / 0.8 mi
Merchants Greene 1.3 km / 0.8 mi
Fountain Plaza Mall 1.5 km / 0.9 mi
Massengill Springs 2.7 km / 1.7 mi
Morristown Plaza 2.9 km / 1.8 mi
Crescent Plaza 4.4 km / 2.7 mi
Crescent Plaza Shopping Center 4.4 km / 2.8 mi
Morristown Golf & Country Club 4.8 km / 3 mi
Panther Lake 4.9 km / 3 mi
Morristown-Hamblen Healthcare Center 4.9 km / 3.1 mi
Civic Park 5 km / 3.1 mi
Rose Center and Council For The Arts 5.2 km / 3.2 mi
Morristown-Hamblen Public Library 5.3 km / 3.3 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • hotel
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Laundry service
  • Fireplace
  • Hotel safe
  • Lift access
  • Gym
  • Newspapers
  • Clothes dryer
Show 8 more facilities & services
  • Café
  • Business centre
  • Indoor freshwater pool: 1
  • TV lounge
  • Breakfast
  • Non-smoking establishment
  • Fitness
  • GolfExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

RO

Room Only

Accommodation only. Meals are usually not included.

AI

All Inclusive

Meals and selected drinks/services may be included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE DELUXE KING BEDSUITE • DELUXE KING BEDSUI.DX-KG

    Photos are not available for this room type.

    Quality Suites Morristown Area

    SUITE DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE DELUXE NON SMOKINGSUITE • DELUXE NON SMOKINGSUI.DX-NM

    Photos are not available for this room type.

    Quality Suites Morristown Area

    SUITE DELUXE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DELUXE NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DX-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BED • 1 Bedroom • 32 m²SUI.KG
    SUITE KING SIZE BEDPhoto unavailable4 photos

    Quality Suites Morristown Area

    SUITE KING SIZE BED

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    32 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Room amenities

    • Cable TV
    • Satellite TV
    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE NON SMOKINGSUITE • NON SMOKINGSUI.NM-1

    Photos are not available for this room type.

    Quality Suites Morristown Area

    SUITE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.NM-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG-1

    Photos are not available for this room type.

    Quality Suites Morristown Area

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO DOUBLE BEDS NON SMOKINGSUITE • TWO DOUBLE BEDS NON SMOKING • 1 Bedroom • 32 m²SUI.2D-NM
    SUITE TWO DOUBLE BEDS NON SMOKINGPhoto unavailable3 photos

    Quality Suites Morristown Area

    SUITE TWO DOUBLE BEDS NON SMOKING

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    32 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    TWO DOUBLE BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2D-NM

    Room amenities

    • Cable TV
    • Satellite TV

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO DOUBLE BEDSSUITE • TWO DOUBLE BEDSSUI.2D

    Photos are not available for this room type.

    Quality Suites Morristown Area

    SUITE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED NON SMOKINGSUITE • KING BED NON SMOKING • 1 Bedroom • 32 m²SUI.KG-NM
    SUITE KING BED NON SMOKINGPhoto unavailable5 photos

    Quality Suites Morristown Area

    SUITE KING BED NON SMOKING

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    32 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-NM

    Room amenities

    • Satellite TV
    • Cable TV

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Quality Suites Morristown Area

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE Accessible KING SIZE BEDSUITE • Accessible KING SIZE BEDSUI.H6-KG

    Photos are not available for this room type.

    Quality Suites Morristown Area

    SUITE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Quality Suites Morristown Area

6.6
Good
521 Reviews
Cleanliness
6.6 /10
Service
7.6 /10
Comfort
7.2 /10
Condition
6.2 /10
Location
8.4 /10
Neighborhood
8.2 /10
Quality
2.0 /10
Value
7.8 /10
Amenities
5.8 /10
100 reviews shown
10/10
Exceptional
08 Jul 2026
Waylon
The staff is amazing
Partner
6/10
Pleasant
06 Jul 2026
Cierra
The room itself was gross. Walls were caked with things on them. Items left from previous guests on the beds. There were bugs in the microwave, ants all over the place and bugs all over the bathrooms. The pull out sofa mattress was absolutely disgusting and had multiple stains all over it. Also we picked this place because they offered pack and plays/cribs for infants and we got there and they didnt offer either one to guests. Which after seeing the state the room was in I wouldnt have let my daughter sleep on it anyway.
Family_with_children
2/10
Poor
25 Jun 2026
Ashley
Very nasty and bed bugs had to leave, 😞
Family_with_children
8/10
Excellent
22 Jun 2026
Nadine
Comfortable bed. Nice swimming pool which we enjoyed both days. Breakfast ok.
4/10
Poor
13 Jun 2026
William
Well the first smell when I walked into the lobby was weed smoke. Took about 20 minutes to get a room key. The rooms air conditioning was broke so it took about a hour to get another room. And I’m guessing the hotel rents out party rooms on the weekends. The swimming pool had mold on the top ring concrete. This is not a family hotel at all definitely would have payed way more for a better hotel. Also breakfast was the same every day and no juice.
Friends
2/10
Poor
02 Jun 2026
keisha janelle
I never write bad reviews. I would just stay quiet and accept my losses. THIS is unacceptable. The pool area. It’s best you shut it down that to have it look like that. The tub?!? My Jesus. Half way cleaned. As business owners. Do better!
Self
4/10
Poor
24 May 2026
Robert
Disappointed not as shown on website. AC didn't work properly. Furniture old.
Guess you get what you pay for.
Family
8/10
Excellent
24 May 2026
David
The ice machine on 2nd floor didn't work, there was handprints on the headboard... just didn't give off a clean appearance. Had terrible morning coffee.
Partner
10/10
Exceptional
22 May 2026
Tiffany
Good stay friendly staff.
Self
4/10
Poor
13 May 2026
Darrian
Very disappointed. Got this for my daughter and her arm got sucked in on drain on pool- she was bruised for a week. She let management know so they could fix it. She sent me pics of bugs etc. I’m tougher than she is on rooms, so for her to really be disappointed, it was a bad experience.
Family_with_children
2/10
Poor
05 May 2026
MariMoriah
This property was dirty and in complete disrepair. There are holes in walls and ceilings and in the tub in our room. The pool area is covered in mildew, mold, and rust. The breakfast bar had a broken juice machine with no other drink options to accommodate for the inconvenience. The room was very dirty. The carpet, curtains, walls and furniture were covered in stains. Outlets didn't work. Had to unplug the TV to use the microwave. The staff was nice but the hotel itself was horrible.
Family_with_children
2/10
Poor
10 Apr 2026
Jose
The perimeter of the hotel was dirty but not as dirty as the rooms. My room had stains everywhere so i left.
Family_with_children
2/10
Poor
27 Mar 2026
Ashley
Booked a hotel room for two nights. Was left standing there on the phone for an hour and a half with my kids in the lobby with me because the hotel apparently didn’t have my reservation in the computer. When I had multiple confirmation emails and called Expedia and they said that my reservation was there on their end. Ended up being moved to another hotel that didn’t have a pool, so my kids were all bummed out. That’s the reason we booked this one in the first place. The poor front desk guy was very nice, but I felt bad because he was new and didn’t have an idea on what to do either. I don’t think he shouldn’t been left there alone if it was only his second day working there. Won’t be booking here again.
Family_with_children
8/10
Excellent
20 Mar 2026
Linda
Yes
4/10
Poor
19 Mar 2026
Margaret
Clean
Partner
6/10
Pleasant
15 Mar 2026
Amanda
The toilet was not fully on the ground and rocked. The toilet seat was not secure. Above the shower there was water dripping down from the second floor. Was worried something might fall down. During the night the toilet kept making noises suggesting the seal was incomplete causing the water to slowly drain out of the tank which caused the toilet to refill.
Partner
6/10
Pleasant
15 Mar 2026
Michelle
Parking with a large trailer was good. The building is indefinite need of upgrades. The only person working at the hotel was the front desk manager. He was doing everything and he was polite. He did not give us a Wi-Fi code, but I figured out how to access the wifi after a few minutes, and he did not explain the continental breakfast to us, which was okay since we were leaving early the next morning before it would start. When we pulled up, there were a couple questionable people at the front door outside who turned out to be other guests. That made us a little nervous, especially for the safety of our truck and a trailer. The manager did insure us that the vehicle was safe. There was no in-room safe that we could find. The elevator stunk of pot. There is no dining within a decent walking distance. All in all, the building was secure and our room was clean & odor free.
Partner
6/10
Pleasant
25 Feb 2026
Serena
Condition of pool room
2/10
Poor
04 Feb 2026
Nicole
During our stay staff was amazing! But room and property definitely wasnt how it was advertise. Our first night we had tons of beetles running around. Which i killed. Later we order pizza and when we came back from a outting to eat our room had been infested with Ants. they had gotten into our full pizza which we hadn't got to eat staff said they are unable to refund us for our loss of food. Which was not ok cause we are on a budget. They moved us rooms and the next room had mold in the bathroom . They moved us again and that room was ok. We went to go swimming and peices of the ceiling were falling and covered in mold tables and chairs were also covered in mold.
Friends_and_family Family
6/10
Pleasant
18 Jan 2026
Tanzinia
The type of room I booked wasn't the room I received, no room between the bed and the A/C unit.
Partner
8/10
Excellent
29 Nov 2025
David
Property was fine. Issue was expedia didnt confirm the reservation and i couldnt check in. They needed to call the hotel and place a reservation which too 30 minutes
Leisure Family_with_children
6/10
Pleasant
10 Nov 2025
Erin
No fresh fruit on the breakfast, air conditioning and heat worked. But room was terribly dated. Staff was extremely nice and room served the purpose
Friends_and_family Family
4/10
Poor
02 Nov 2025
Gary
Room had ants in the bathroom sink coming from drain and overflow. Carpet was stained and dirty. Microwave was unplugged and would have to move cabinet to plug it up. Clock was unplugged and had to be reset. Bathtub drained very slowly and water accumulated around your feet while showering. One of the beds in the queen room was so close to ac/heater that it blocked the air flow and was not enough room to walk between the bed and the air unit. Bath fixtures such as toilet and tub were old and outdated. Refrigerator did not keep beverages cold.
10/10
Exceptional
21 Oct 2025
Janean
Awesome
Friends_and_family Family
2/10
Poor
19 Oct 2025
trinity
One of the mattresses had dried blood. Breakfast wasn’t there on Saturday and Sunday. Two out of the 3 days of our stay. Black mold on the ceiling and walls where the roof had leaked. Had to change the filter on my CPAP because it got mold in it. I stay at Quality Inns quite frequently and I was very disappointed. We would have asked for a refund if we would have not booked online. The woman that checked us in was very nice and professional. The pool was decent and better than other hotels we have visited.
10/10
Exceptional
17 Oct 2025
Sheena
Yes and yes
10/10
Exceptional
14 Oct 2025
Holly
For the price it was exactly what we needed and the service was good
Friends_and_family Family
2/10
Poor
12 Oct 2025
kenneth
The room had roaches and no towels in swimming pool area, pool not heated.phone wouldn't work and the staff was not at counter when check in taking food break.would like a mgt person to call me.
Family
4/10
Poor
12 Oct 2025
Lora
Very disappointed in this hotel.If we weren’t so tired from traveling , we would had left. Rooms were not the cleanest. No hot water to shower, mold on ceilings, parts of the ceiling falling down in pool area.. took us over 20 mins to check in because the employee kept taking phone calls , mind you my husband just had his foot amputated two weeks ago , so very noticeable) No sheets , pillows or blankets for pull out. No pool towels. The breakfast was ok but all the juices was watered down not many healthy options. Very Basic. The beds set very high off the ground making it very difficult for my disabled husband and son. Shampoo was also empty. I had to go ask for the pull out items and 3 other people were there because of their room conditions. This hotel gives the brand name a BAD look… someone needs to look into it. We stay at others and they are very nice and easy and fast check in.
Business_and_leisure Family
6/10
Pleasant
10 Oct 2025
Donya
The staff were amazing! There was mold in the bathroom around the vent and on the shower ceiling. The breakfast lacked from other choice hotels that we stayed out. There was sausage, hard biscuits and cereal.
Friends_and_family Family
4/10
Poor
03 Oct 2025
Roberta
Building was dirty and in disrepair. The phone in our room didn't work.
Leisure Family
4/10
Poor
22 Sep 2025
ROBIN
Staff is friendly. The mini fridge is the best I've had in a hotel. The a/c was great. The room has water damage and black mold at the ceiling. The dark out curtains do not meet to darken the room. The tub leaked constantly. The commode is missing a bolt, so it rocks when you are on it. There is no room phone. There was a vehicle doing donuts in the parking lot that resulted in them hitting a pole and running off on foot. We actually witnessed this. Police were called by the desk clerk. There's no sitting area for smokers; they pile up in front of the main entrance because that's where the butt can is. We reserved an accessible room. We received a room on a top floor with a step-in tub/shower, it did not have a handheld shower head, and a very short, small toilet. We did not complain. We did not request a new room. We did not move hotels. We did learn a lesson.
Leisure Family
6/10
Pleasant
06 Sep 2025
Jaime A
Old and could use a deep clean
Business Partner
2/10
Poor
15 Aug 2025
Maribel
First room was very disgusting second room not any better I have enough pictures to show I would appreciate a refund
Leisure Partner
6/10
Pleasant
03 Aug 2025
Verified traveler

We were in need

The cleanliness was only thing in question…we pulled out sofa sleeper. There were half drank soda bottles in it. We pulled off sheets and requested more…other than that stay was nice
4/10
Poor
23 Jul 2025
Peggie
The whole place needs a good cleaning. The pool area needs a major update. Not well ventilated so the paint is falling from the ceiling as well as the walls. Our tub spout was leaking constantly. The staff was really nice.
Leisure Family
2/10
Poor
08 Jul 2025
lance
Room had water stains on the floor and ceiling. Looks like flood damage at some point that was never cleaned or fixed properly. It smelled of smoke as well even though it is a non smoking facility.
Business Self
8/10
Excellent
16 Jun 2025
Deborah
They have new platform style beds on metal frames. Every movement reminds you of the sound of a truck emptying a dumpster. I even looked for the truck, it was so loud.
10/10
Exceptional
15 Jun 2025
Ann-Marie
Parking was rough
Business_and_leisure Family
4/10
Poor
18 May 2025
Jeffrey
First room was not clean. Towel was used in bathroom. Soap was open. Gave us a new room. Crack and hole in tub. Took pic and showed to desk.
4/10
Poor
27 Apr 2025
Samantha

Should be called Low Quality Inn

Just not a nice hotel. Old, smelled bad, no updates, never could get the shower to heat up, pool room covered in mold and mildew. And on top of all of the I seemed to have interrupted the receptionist vape break to check in. Rude and unfriendly.
Friends_and_family Family
8/10
Excellent
18 Apr 2025
Michael
We got in late they still let us check in. There was a weird extra 3 dollar plus charge at end the clerk couldnt explain i just paid to be checked out and on our way. Breakfast was good
Leisure Family_with_children
2/10
Poor
20 Mar 2025
Michael A
We found bedbugs
Leisure Family
2/10
Poor
09 Feb 2025
Dyana

Condemnable

We couldn’t stay! It was deplorable. The wall in lobby as you enter is cracked all the way across. It smelt musty as soon as you entered. The 1st room had cobwebs above the beds and blood on the way. The 2nd room had small black dots all over the ceiling in the bathroom, bloody booger like things on the ceiling, the shower head and shower pole was literally coming out of the way. The place was dingy, dark, and smelt like mold. There was vandalism on the dresser. We couldn’t stay. We let the front desk guy know who was not surprised and admitted that some of the rooms leak when it rains!
Friends_and_family Friends
6/10
Pleasant
13 Jan 2025
Timothy

Smelt like midew

The room i had smelt like mildew the bathroom smelt the worst for the midww smell the blankets smelt the same way my family used our own blankets over that reason the rooms are out of date especially for the cost next time ill stay elsewhere
Business Family
10/10
Exceptional
01 Jan 2025
Benny
The staff where every nice and I sleep well.
Leisure Self
6/10
Pleasant
01 Dec 2024
Stephanie
Mold in refrigerator. Indoor pool was cold.
2/10
Poor
30 Nov 2024
Tesah
Absolutely disgusting. Roaches and bed bugs!!
Family_with_children
8/10
Excellent
10 Oct 2024
Denise
It was an okay stay
Leisure Partner
2/10
Poor
01 Oct 2024
thomas
I didn't even stay here after seeing how trashed the outside was... and read the reviews AFTER I booked. While I'm sure there are some employees working hard there, the building is literally falling apart. I can't believe it's allowed to operate. Ate the money and booked a better spot down the street.
2/10
Poor
25 Sep 2024
Andrew
Checked in around midnight with my wife and 2 kids. Went to the room and it smelled funny. After trying to sleep for a couple hours I woke up coughing. After turning the lights on to take a better look the AC and the walls by the window were covered in mold. The ceilings had stains from water leaks, the drapes were stained as well from apparent water exposure. I went to the desk asking for a refund seeing we had only been there a couple hours. He said no \"we had been asleep already\". I showed him pictures still no change. No other rooms were available either. I had to drive another hour to near by Knoxville to rent another hotel room. So now I'm out the 2 days I paid for only 2-3 hours tops at this run down hotel. I am filing a lawsuit in their county for this. Expedia should do a better job of checking their list of hotels.
Leisure Family
8/10
Excellent
22 Sep 2024
Willie
Nice
Business Family
8/10
Excellent
22 Sep 2024
Kimberly
Nice place to stay. Would be good if the pool opened earlier.
Leisure Family
4/10
Poor
09 Sep 2024
Jessica
I rarely leave unsavory reviews unless absolutely needed and I feel as though this place warrants so.
We thought it was closed when we arrived but half the town looks similar. The gentleman at the front seemed bothered I was checking in. Maybe I was interrupting vaping and TikTok scrolling?

The building looks like it had survived the initial zombie takeover and as we came across it, decided that the holes and smelly carpet were okay enough.
I’m honestly not sure who their housekeeping service was or when they work.. it looks like they’ve been off on their own vacation?
The suite only had two towels so we had to “bother” for some of extra’s and same with the sheets for the pullout bed. No bugs though, that’s a nice touch.
Lesson learned, don’t just book the link that hubby sends, read the reviews and such first.
Leisure Family_with_children
6/10
Pleasant
13 Aug 2024
Verified traveler
When we checked in we were given a room for which the bathroom commode looked like it hadn't been cleaned for quite some time. We were switched to another room and the toilet flapper wasn't working properly. This property has gone down hill in the last couple of years.
Partner
10/10
Exceptional
04 Aug 2024
BARRY
Nothing to add
Leisure Partner
6/10
Pleasant
21 Jul 2024
Rebecca

Not the greatest

The hotel's breakfast was not that great. The water for the bathtub did not have any cold water at all. It was either hot or scalding.
Friends_and_family Family
2/10
Poor
20 Jul 2024
Ashley
It was disgusting I will never stay here again. There was leaks in walls mold stunk like dog pee etc there was even black mold in the pool.
Leisure Family
6/10
Pleasant
06 Jul 2024
Craig

Needs a lot of attention

Property is in poor condition. Rooms are dated and small. I'm surprised this is a Choice hotel. Staff was friendly.
Friends_and_family Family
4/10
Poor
06 Jul 2024
Maria
It was very quiet and secluded but not very clean. It was a last minute stay and I had two small children with me, the front desk wasn’t very friendly and welcoming
Leisure Family
8/10
Excellent
26 Jun 2024
Rob
Great place. Bfast was excellent
Leisure Self
6/10
Pleasant
23 Jun 2024
Christopher
There was a horrible smell on the thrird floor near the ice machine. There was a few old air conditioners setting in the hall there. I believe that they was causing the odor. Other than that i enjoyed my stay. My room was clean and cool.
Leisure Friends
8/10
Excellent
11 Jun 2024
Yumi
Good location and 100 recommended
6/10
Pleasant
12 May 2024
Tiffany

Friendly staff but needs a good cleaning/update

Stayed for a basketball tourney so thankfully the room did not need to be used much. The comforter had cigarette burns in them, the pull out sofa was not usable due to it being stained so badly. Stains all in the floors. The staff was nice, just needs a lot of updating/cleaning.
Friends_and_family Family
2/10
Poor
04 May 2024
Misty
It was absolutely horruble the lady at fesk was cursing the customers when they walked away and telling us all kinds of bad things and a man had fied there that morning he was left with door open and it was just thr worst thing ever made my whole week terrible
Partner
2/10
Poor
18 Apr 2024
Kristina
The maintenance around the property is rather poor from the exterior down to the rooms. Broken tiles in the elevator, caulking slathered around the tub without even sealing the tub. Paint chipping off the wall above your head as you shower. My room smelled of mens cologne when I walked in and the toilet paper roll was less than half full meaning they didn’t even bother to put a new roll on even though it was sitting right there. Rather disappointing compared to other Quality Suites I have stayed at in TN. Breakfast also was extremely limited to egg Pattie’s, toast and one flavor of yogurt basically.
Business Self
2/10
Poor
06 Apr 2024
Jennifer
Guy at check in was ignorant. Lady at check out was so high she couldn't keep her eyes open. Literally fell out mid conversation. The overnight man was decent though. Hes the only plus to this hotel. In the morning I seen a roach in the bathroom. Housekeeping knocked early asking us when we planned to leave. They were also running Housekeeping out of a stolen grocery cart.
Leisure Family_with_children
2/10
Poor
30 Mar 2024
Verified traveler

You get what you pay for…

Besides the outstanding gentleman who checked us in on 3/29, our stay was quite yucky. Our shower had no hot water, the bathroom sink was clogged, the beds had bunched up mattress toppers that did not help the uncomfortable mattresses, and there was something mysterious in the bathroom sink. The breakfast area was clean, but the breakfast options were limited. We got in just before bedtime and left early, so we didn’t bother asking for help with anything. Just slept and left right away.
Friends_and_family Family
2/10
Poor
29 Mar 2024
Tim
I’ve stayed at many cheap hotels over the years and this was the worst. Shower head broken. Water was luke warm. Front desk kid was not friendly…rolled his eyes at me when I asked for a replacement key. People talking next door all through the night and the walls did nothing to muffle the sound.
Leisure Self
4/10
Poor
26 Feb 2024
Verified traveler

Meh

It was an okay stay but definitely not the best. The lobby and hallways has an odd, musty smell. Our shower had no hot water the entire weekend we were there. We booked a 2 bed room with a sleeper sofa. The lobby could only provide a sheet for the sleeper sofa- no blankets or pillows. We would definitely try to pick a different hotel to stay in next time.
10/10
Exceptional
31 Jan 2024
Verified traveler

My Kingdom For A Pillow

Overall, a good stay. The most disappointing element was the bed pillows. I frequently with my own custom made memory foam pillow. In my haste, I forgot it on my bed at home. The hotel's pillows are far too soft and too small.
Self
10/10
Exceptional
27 Jan 2024
Verified traveler
The room was clean and front desk was very friendly. The only complaint would be that housekeeping was too early on the day of checkout. Checkout is 11 and housekeep was knocking by 10.
Partner
2/10
Poor
29 Dec 2023
Verified traveler
Terrible - regretted it right away.
Friends_and_family Family
2/10
Poor
29 Dec 2023
Verified traveler

Upset

Bug in bedside table. Used condom in trash. Dirty linen and towels and used soap in shower. Used coffee pot - was uncleaned. Left after only thirty minutes.
Friends_and_family Family
10/10
Exceptional
27 Nov 2023
tamara
Room was big.
Could of carried that mattress home. It was thick and very comfy!
We were near the pool but heard very little noise from the children enjoying it.
Leisure Partner
2/10
Poor
19 Nov 2023
Nicole
Let’s start with the good; beds were comfortable and no bugs.

The bad; mold and holes all over the ceilings, dirty shower, cobwebs hanging from the ceilings, chapstick and Cheetos in the pull out bed, mattress on the pull out couch was covered in brown stains….the non smoking hallway smelled horrible of both cigarette and weed smoke.
2/10
Poor
22 Oct 2023
Allison
Stayed in room 216 mold in bathroom. Was absolutely disgusting. Older gentlemen in the morning doing bfast was extremely rude!!!
Business
2/10
Poor
22 Oct 2023
Xinyi

Bugs on bed

Bugs on bed
Business
4/10
Poor
21 Oct 2023
Verified traveler

Bugs!

Hotel had roaches in my bathroom and room. Not pleasant experience.
Self
10/10
Exceptional
12 Oct 2023
Lorraine
The hotel was clean and the staff was helpful.
Leisure Family_with_children
6/10
Pleasant
10 Oct 2023
John
The property was clean and quiet. It was convenient to where we had to go. The staff was quite helpful.
Leisure Partner
8/10
Excellent
09 Oct 2023
Susanne
The room I was in could definitely use an uprade, bathroom needed an exterminator and work on sink faucets, toilet and tub faucets.
AC /heat unit runs continuously, no auto setting and no heat at 40 degrees.
I have stayed there before and all was good, guess I was in an older part this time.
I like the location, it is near my family.
Leisure Family
8/10
Excellent
08 Oct 2023
Christel
We found this hotel last minute after our other lodging was canceled unexpectedly. The guy working the desk was very nice and made sure we had everything we needed
Friends_and_family Family
6/10
Pleasant
24 Aug 2023
Karmen

Needs: Deep Clean & Customer Service

The hotel really needs to be deep cleaned. The entry smelled of dirty mop water. The front desk clerk..didn’t get his name no name tag- did not greet us and was VERY RUDE!!
Partner
4/10
Poor
14 Aug 2023
Sara
bugs
6/10
Pleasant
13 Jul 2023
David
Nothing special
Leisure Family
2/10
Poor
03 Jul 2023
Jaime

Awful

Mold, marijuana smoke in the halls, tub didn’t drain, water wouldn’t fully spray from shower head, large wet spot on the carpet, we left after the hotel could not provide the bedding for the pullout couch in the room.
Friends_and_family Family
2/10
Poor
19 Jun 2023
Kristina
This was the worst hotel I have ever stayed at. DO NOT PAY CASH . You can not get your money back once you pay cash. There is black mold, rusty broken doors, the cleaning staff cleans just a little , the dust in the air conditioner filter was so thick and gross . Stains on the pillow cases . I wouldn’t even give this hotel a 1 star. This hotel needs to be condemned.
Leisure Family
4/10
Poor
18 Jun 2023
Kelly
Bathroom had what appeared to be mold on the ceiling.
Leisure Family
8/10
Excellent
28 May 2023
Leonel
Was good I not complain about it
6/10
Pleasant
24 May 2023
Patricia

Somewhat disappointed

Room was nice but shower was very small. Not clean and had to ask for towels, toilet paper and to have trash collected. Staff was very friendly and helpful. Won't stay here again. Needs extensive cleaning and carpets shampooed. Furniture is old and needs updating.
Partner
10/10
Exceptional
16 May 2023
Charlsie
Alyssa at the front desk was awesome we had a great stay over all the only problem was that the younger guy with black hair was kinda rude when we first checked in because I was paying with cash
Leisure Family
4/10
Poor
25 Apr 2023
Theresa

Dirty!

It had stains on the curtains and one on the floor. The bathroom sink did not drain properly. The pull out couch bed was so dirty that you wouldn’t want to sit on it let alone sleep on it. There was no management around to talk to. We stayed one night and left and went somewhere else for our second night.
Friends_and_family Family
2/10
Poor
22 Mar 2023
Matt

I will never stay here again

The hot water in the shower did not work on the morning I was checking out. I reported it to front desk, I asked for a room for a hot shower or a refund or discount. The front desk clert said since I booked my room with a Third Party ( Hotels.com ) that the hotel wouldnt be able to help me with a refund or even a room to take a quick shower.
I DO NOT RECOMMEND THIS HOTEL
Business
2/10
Poor
12 Feb 2023
Jerry

Run Down Hotel

Nothing what the picture looks like old and run down could hear people above running and ajoing door was very loud!
Friends_and_family Family
10/10
Exceptional
09 Feb 2023
Amber
Checking in was a breeze and the front desk fella Cody (I think that was his name) made it really easy. Room was easy to find with his directions. However the room was not clean, floor and couch had multiple stains on it, The walls had moisture damage and had mold and were literally separating from the sheetrock. Room smelled of smoke and phone was yellowed from obvious smoke damage. Was suppose to be a NON smoking room but at one point I think it was. Overall I was not pleased and ended up leaving the hotel early due the room and not feeling well (allergy to smoke)
Business Self
2/10
Poor
25 Jan 2023
Paul D.
The bathroom wall was filthy. It had boogers on the wall. Under the sink had a shelf made out 2x4's and plywood. It looked awful. In the morning I had to take an ice cold shower. The eggs that were served for breakfast were awful. I didn't even bother trying the sausage since it was laying in a pool of grease.
The employee interaction was the only good experience.
Business Partner
2/10
Poor
02 Jan 2023
manuel
not hot water and dirty room i dont recoment to any one
Leisure Family
2/10
Poor
24 Oct 2022
Rose Marie
This place had stains on floors, blankets, sheets, towels, ceilings The ceilings looked like they were about to fall through. BUT MOSTLY BO HOT WATER THE NIGHT WE GOT IN NORTHE NEXT MORNING. had no place to stay for the night so we thought well we should have hot water. NOPE AND THEY WOULDN'T GIVE US MONEY BACK.
Leisure Family
4/10
Poor
21 Oct 2022
Quinta
Friendly staff, clean, but at any given time there was no hot water. That is very disappointing considering what we paid for a one-night stay. Do better.
Leisure Family

Location & surroundings

Quality Suites Morristown Area
3660 W. Andrew Johnson Hwy., Morristown, United States

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Quality Suites Morristown Area

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