Name: Clarion Hotel Concord/Walnut Creek
Address: 1050 Burnett Avenue, Concord, 94520, US

2/10

Poor

02 Aug 2026

Tara

Its under serious construction! No pool, and work being done 7 days a week. Piles of supplies all over the facility grounds. Work trucks, dust, and noise! Bathrooms dont have ventalalayion or windows. This makes rooms very hot and stuffy in rooms. AC was on full blast on a 90degree day and room was not cool enough. Front desk staff sit at a folding table.

10/10

Exceptional

30 Jul 2026

Steve

Room was clean. Bed was firm, like I prefer. AC was strong. Issue with the shower. The room looked like it was just remodeled. The shower needed a friction mat. It was super slippery. Someone could really fall and get hurt. Very nice job on the remodel.

2/10

Poor

27 Jul 2026

Grace

When we arrived the entire hotel was under major renovation. Entering the lobby the check in desk was a fold away table and laptop. When I made the comment \"I didn't know you guys were under renovation\" the staff member said it was listed on the website (rudely mind you). I pulled out my phone to show that it in fact did not but had no reception inside the \"lobby\". I moved closer to outside and got service. When I viewed the property both in their website and hotels.com it had no mention in renovations. I conversed with my family and we decided not to stay. Even though we had just grabbed keys from the front desk lady, she again rudely said she had to check the rooms to make sure we didn't do anything to them..... My mind was blown. I felt very offended she would think we'd do something to the rooms. The place was a mess boxes, paint, plastic, tape the smell of paint in every section. Very upset for this place still be renting rooms! Unacceptable. But what upset me the most was the attitude from the lady at the front desk. Completely uncalled for. We travel often due to my son's sports and Clarion has lost not only my family(which is at least 3 rooms), but the entire team's business. I will be sure to share my experience, not only on the condition of the hotel but mainly based off of the females attitude.

10/10

Exceptional

27 Jul 2026

Sara

The hotel is undergoing renovations or repairs, which is obvious as soon as you enter. Work is being done throughout the

BUT……. the staff and comstruction people are fantastic and welcoming, and it’s QUIET! I kid you joy - once in the room, you hear nothing from outside.

Rooms are spacious and comfortable. Breakfast was great. I will stay there again.

2/10

Poor

27 Jul 2026

Alexandra

Under construction, supplies everywhere, shoved all guests on sides of construction

4/10

Poor

23 Jul 2026

Michael

The entire site was a construction site. Let me repeat that. Everything everywhere was being painted, rugged, replanted, or updated. It looked like the work was going well, and I'm sure it will be a nicer place when it is done, but I would not have stayed here if I knew it was a construction site.

10/10

Exceptional

22 Jul 2026

Jesus

Great employees, the only thing about the facilities was the payment for parking..

2/10

Poor

21 Jul 2026

Rajeev

A

Family_with_children

6/10

Pleasant

15 Jul 2026

Eric Paul

The hotel was under major construction and I was not told of this by the hotel or by hotels.com. The construction was super inconvenient especially when trying to get to my room. I did get a renovated room and it was nice and all but it did not make any difference with the construction. I wish I was told of this before booking!

Self

8/10

Excellent

08 Jul 2026

Gladys

Breakfast its good

Family_with_children

6/10

Pleasant

07 Jul 2026

Marissa

The room we were in was decent. Staff was friendly. We preferred to sleep in so we missed out on the free breakfast. Great location between Sun Valley Mall, the Veranda mall, Seafood City (Filipino market and

8/10

Excellent

06 Jul 2026

edgar

Just be aware the hotel is going thru a extensive renovation its a little scary ,no pool no gym, I wasent able to located an ice machine ,the price for the night wasent the cheapest for the area $150 a night ,clean room and beds were comfortable, microwave and fridge works its a plus ,I think after its done will be a good place to stay again I will give them another shot on the future.

Friends_and_family Family

2/10

Poor

01 Jul 2026

Ashley

The whole hotel is under construction, which is understandable, and I expected some inconvenience because of that. However, the morning of my stay I was awakened by water leaking from the ceiling into my room. Water was dripping onto the floor, and I was concerned about my belongings getting wet. After reporting it to the front desk, I was told there was nothing they could do. At that point, I no longer felt comfortable staying and decided to check out early. Construction is one thing, but guests shouldn’t have to deal with a leaking ceiling while they’re sleeping. I hope the hotel addresses these issues before renting out rooms in that condition.

Self

4/10

Poor

29 Jun 2026

Jewel

Bathrooms were too small and dirty! The walls had water bubbles in it.. I was supposed to stay 2 nights but I couldn’t do it I checked out the next day

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Rocio

Great place to stay

Family_with_children

2/10

Poor

22 Jun 2026

Erkan

As noted on reviews and response from Hotel that this property is going through complete remodel- major construction that is understated on Expedia and hotels own Internet site therefore it should be considered false intensional advertisement. There were workers , work trucks, equipment even crane that we had walk under we at one time at the main entrance . Staff was very helpful without the question. They should have closed the property during the construction. Why Expedia asking for review and not paying attention to responses!!!

4/10

Poor

21 Jun 2026

Tina

This property is under construction and there's a mess everywhere. The front desk is just that a desk set up in a room under construction. The pool is closed. There's construction trucks and materials outlining the whole building. And with construction comes noise...lots of noise!!!
The room wasn't much better, the blackout curtains wouldn't close completely so everyone that walked by could see in. The bed had a smell to them. It wasn't bad but it wasn't a fresh smell either.
It reminded me of a road side motel. Not worth the price at all!!

10/10

Exceptional

21 Jun 2026

George

Good breakfast, clean room.

Self

8/10

Excellent

20 Jun 2026

Fernando

The staff at the front desk helped me toast my bagel past breakfast time, enough said.

Friends

6/10

Pleasant

19 Jun 2026

Marshall

The property is completely under construction and the pool is closed. It is one of the most messy craziest job sites I've ever seen. It looks like the contractors are intentionally not neatening the job sites. The staff tried their best to make up for it and the breakfast was still great

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

Manuel

I love how they’re making a new lobby

4/10

Poor

17 Jun 2026

Brynley

Massive construction was happening throughout our stay. Dust everywhere. Noisy. Half demolished walls with studs protruding. There wasn't even an actual lobby for check in - just a cavernous room with dust everywhere, exposed drywall, unpainted walls and no front desk or seating for guests. The breakfast room was in similar disheveled condition, and the included breakfast was awful. The rooms were extremely primitive and showing their age. Old paint, chipped, old furniture. Really shabby. Many of the guests chose to smoke cigarettes on the balcony in front of their rooms, right under the No Smoking signs, leaving a cloud of smoke to hit us in the face when we opened our room door or walked the halls. I understand that the hotel is undergoing massive renovation, but truthfully, given the harsh conditions for guests at this property, they should just shut the hotel down while it's under construction. It was a very bad experience.

Partner

2/10

Poor

16 Jun 2026

Salvar

Bed bugs

Self

4/10

Poor

07 Jun 2026

DeeAnna

The entire hotel was under construction unknowingly to us. Dusty, and noisy. Room was dirty and not well maintained. Was supposed to come with complementary breakfast but was surveying in the middle of the construction zone. Who wants to eat with dust and noise everywhere. The stairs were cluttered with broken furniture parts and the parking lot was full of construction debris and vehicles.

Partner

8/10

Excellent

07 Jun 2026

Danielle

Accessible room available always and it's great such a big hotel

Partner

4/10

Poor

31 May 2026

Brian

I stayed here once in November, and because it was convenient to where I would be working, I took a chance a second time. Won't be staying here again. I gave grace for construction in November, but it is still like...half a hotel.
None of the amenities are available because of the construction.
There's no light blocking curtains on the windows, and constant noise - making sleep, especially in the early hours of the morning impossible.
I do not like getting dressed and having nothing but a thin curtain for privacy as people walk by.
Breakfast ends at 9am. I was finishing up at 9:02 when a staffer told me to take my plate and leave.
People hanging out in the parking lot at all hours making noise.
I'm pretty sure there were some kind of bugs in my bed, as I had several bites in the night.
It's just a really low-rent, run-down, gross, poorly managed hotel. I feel like nothing that I am listing here should come as any surprise - it's all very evident. So the fact that no improvement has been made in 7 months makes me think there's a lack of care - so I don't know why you're even asking for feedback. Y'ought to know what you've got going on.

Self

10/10

Exceptional

23 May 2026

Tyler

Would definitely stay again

Friends

4/10

Poor

19 May 2026

Kasumi

They are in the midst of remodeling. If I knew, I haven’t booked it. The pics on the website are after the fact …

Family

4/10

Poor

19 May 2026

James

Wasn’t really satisfied with the stay. First, when we booked online it did not mention that the swimming pool was under renovation. Furthermore, at check in we were not told the pool was under renovation. We only found out we would not be able to use the pool when we went to use it which was disappointing. Second, upon gaining access to the room we came across a huge rolling basket of blankets stored in the room. Third, the refrigerator in the room was not cold at all. I had to keep my drinks cold by filling the sink with ice. Lastly, in the morning around 8:30 as I was coming out of the shower to get dressed I caught one of the housekeepers peeping through the window from the outside into the room, which I felt my privacy was being invaded. If she wanted to see if the room was vacant she should have knocked on the door. Thank goodness I had a towel! I probably won’t book another room at this hotel in the future!!

Friends_and_family Family

4/10

Poor

18 May 2026

Chris

The place is under construction and renovation, and no one informed us. All the photos are inaccurate at best.

Friends_and_family Family

2/10

Poor

18 May 2026

Bryce

Play was under complete construction no pool no gym no grand front entrance. You have to use a side door and walk on bear. Concrete would’ve been cheaper and the same environment to just stay at a motel six

Friends_and_family Family

4/10

Poor

17 May 2026

Floyd

The listing is completely misleading. I understand they are doing renovations but that isn't disclosed. The place was in shambles. The housekeeping staff was so sweet. The elevator had a mind of it's own which was scary! The hotel looks nothing like the photos. Paper thin walls were rough to deal with! Luckily we weren’t there long.

Friends_and_family Family

2/10

Poor

17 May 2026

Catherine

The hotel is undergoing a major renovation. Signage totally inadequate. Construction debris and dust was unbearable. We left.

Partner

4/10

Poor

08 May 2026

Lisa

The staff was wonderful and friendly and helpful, but the property was not clean and it was frankly unsafe. I purchased this under the impression that I would have access to a fitness center and the fitness center was closed down. The pool was empty. And there were paper signs leading to the hotel lobby. The indoor floor was cement and the ceilings were missing in many places. Multiple times I got lost trying to find my way out and ended up in an active construction site once with wet cement and the door locked behind me so I had to wander through the construction site to find my way out. I would have really liked to rebook somewhere else, but I was not able to do that. I never leave bad reviews. I just usually don’t leave any at all if I’m unsatisfied. But this one was definitely one for the books.

Self

4/10

Poor

05 May 2026

Dyanna

Misrepresentation of amenities. There is no bar/grill on site. The pool and fitness center are under construction and there was no indication of this when booking. The entire lobby is a construction site, the hotel should be closed until construction is completed. Very disappointed.

Self

4/10

Poor

28 Apr 2026

Amber

Property is being remolded which I wasn’t aware of. Room was very outdated and the black out drapes are old and not black out drapes. There’s a huge gap on the side of the drapes that someone can clearly see through the window from the outside. The only way to close the gap is tape the drapes to the wall or close the drapes into the door.

Friends_and_family Family

6/10

Pleasant

28 Apr 2026

Mathew

Under construction but also not the same hotel shown in the ads. They took over the hotel behind them. Not taken care of and not recommended

Self

8/10

Excellent

28 Apr 2026

Mathew

Hotel is under construction and looks like they took over a second location. Very loud, crowded, confusing set up currently

Self

2/10

Poor

27 Apr 2026

Magdalena

We booked queen beds but got full size and were told that this is their queen size bed in all rooms
The thermostat in the room wasn’t working and it was very uncomfortable. The room and halls was unclean. The entire lobby looked like construction site , the pool was not trierę . Very bad overall.

Family_with_children

2/10

Poor

25 Apr 2026

jose

We drove to the hotel at 8:30pm .followed makeshift “lobby “ signs , as I walked through the lobby door we found the place in CONSTRUCTION! I can’t believe anyone would want to stay here ., safety is PARAMOUNT for my family, this place certainly lacked that ., needless to say, we walked away!!

Friends_and_family Family

2/10

Poor

25 Mar 2026

juan

I didnt even check in because when i made my reservation no where did it say hotel was under construction terrible desk person with attitude pool was closed & no lobby to work out of

Partner

2/10

Poor

13 Mar 2026

LESLIE

Adequate is an exaggeration. They charged over $100 for \"holding the room\" on the day after i checked in. In other words they stole it. No \"maid\" service unless i specificall ask for it in advance. I got no prior notice that this is a construction site. Big mistake.

Self

8/10

Excellent

08 Mar 2026

Laylawnie

Clean room

Partner

10/10

Exceptional

02 Mar 2026

Christy

Under construction

2/10

Poor

22 Feb 2026

Sophia

Old, dated, creepy

6/10

Pleasant

16 Feb 2026

leanna

hotel was ok, only stayed for a night but pillows were half the size of regular ones, tv remote wasnt fully working. Bed was okay. Staff was really nice.

10/10

Exceptional

15 Feb 2026

Khalid

Nice and clean

Leisure Family

8/10

Excellent

09 Feb 2026

Mimi

Everything was great. I just don’t like that paid parking. Been going here for years and I didn’t there were a parking fee and check out.

Friends_and_family Family

2/10

Poor

02 Feb 2026

Marie

Staff was rude as hell. When i asked about the mattresses the guy at the desk straight up said did you take measurements did you look at the dimensions rather than being professional about it. Then when i was checking out another guy tried saying that theres a big difference between a California queen and a regular queen when the difference is 4 inches and yet me and my two kids a 3 yr old and a 9 year old could not lay down comfortably on their “queen” mattress. My daughter has a queen mattress and we lay comfortably on that at home. The mattresses they try passing as queens are not. I felt every single spring on the mattress. My kids my mother and i couldn't sleep pillows were so soft when we moved the springs on the mattress made noise and it felt like sleeping on a rock and you could feel the springWhen complaining the guy with glasses and beard was rude as h e l l. The bathroom was so small when you open the door the door just glides two cementers from the toilet. There were like smoke marks on the door frame. There was construction going on which we were not informed prior to making the reservation. The room i booked on expedia is know-where compared to what we were assigned which is false advertisement. I would double check before booking with this half a s s hotel. I want my full refund we checked out early and went back home after they were done fixing the gas issue and we rather stay in a house with no heat no hot water no electricity then stay another night there.

Family

10/10

Exceptional

28 Jan 2026

Kofi

Good place to stay at, standard wonderful hotel.

Business_and_leisure Partner

8/10

Excellent

25 Jan 2026

Margo

Staff was kind and attentive

Business_and_leisure Family_with_children

2/10

Poor

06 Jan 2026

Judi

Did not feel safe. Drunk and loud people outside our door. Not safe to be out of room to and from car. Outside room dark and not monitored. Heard about several car breakins in past. Room leads to outside like old motel.

Family

8/10

Excellent

01 Jan 2026

Brian

Friendly staff, clean room

Friends_and_family Friends

10/10

Exceptional

29 Dec 2025

John

the staff was exceptional. the room was very nice and quiet with a gorgeous view of the marina

10/10

Exceptional

26 Dec 2025

Emarita

Great place to stay

6/10

Pleasant

25 Dec 2025

Nicole

The room was clean. The outside of the hotel
Was abut rundown. The staff was kind.

Business

2/10

Poor

15 Dec 2025

Anthony

Hotel.com advertised this a hotel. It was a motel. The ratings were too high. The desk clerk was excellent. I wouldn’t come back.

6/10

Pleasant

01 Dec 2025

Tommie

Outside of the good atmosphere of the cleanliness of property and the excellent guest staff this property needs a seriously update. It gives me motel six without the walls being painted.

Leisure Self

2/10

Poor

30 Nov 2025

Michael

We woke up in the morning and couldn’t take a shower handle feel off. My girlfriend was very upset because we wanted to go to church. Ruined out whole day and now she’s not speaking to me

Leisure Partner

8/10

Excellent

19 Nov 2025

Joel

Satisfactory despite being an older building. The exterior of rooms is not terribly appealing, but the room was fine.

Business Self

10/10

Exceptional

17 Nov 2025

Marcianne

Great and helpful

6/10

Pleasant

09 Nov 2025

Rick

The room and the bed were clean enough. There was a very annoying constant noise - a mechanical hum going off every 2 minutes or so - sounded like a fog horn. I thought it was just in the wall but heard it in the morning in the hallway as well - maybe connected to the elevator or the HVAC system. The A/C was unusable because it pumped the smell of cigarettes into the room. The staff at the desk were kind and efficient and the breakfast was great. We will choose another hotel for our next business trip.

Business Partner

8/10

Excellent

02 Nov 2025

Lisa

Staff was very helpful. Facility is older and a bit worn. I look forward to seeing it after the upcoming refurbishment.

Self

10/10

Exceptional

01 Nov 2025

MIKEL

Great people clean rooms decent breakfast

Business Self

8/10

Excellent

29 Oct 2025

Mikel

Clean spotless

Business Self

8/10

Excellent

26 Oct 2025

Richard

Noting we were on the 6th floor in the tower, it was quiet, comfortable, and clean. The room itself is generously sized, and despite being close to 680, pretty quiet. Hotel is walking distance to the Veranda shopping area which has several food and drink options. The breakfast is pretty limited. But, I can't really fault the place for this price compared to nearby alternatives.

Leisure Partner

8/10

Excellent

24 Oct 2025

Mimi

I didn’t realize there were a fee for parking.

Friends_and_family Family

4/10

Poor

20 Oct 2025

Susan

There were no blackout curtains, and our room was bright through the night limiting our rest. Staff said they \"hear this all the time\" and that there actual is a 3rd layer of curtains. Why not let people know this at check-in or post a sign about this alleged 3rd layer? Very disappointed in our stay.

Leisure Family

8/10

Excellent

16 Oct 2025

Eric

Great friendly staff

10/10

Exceptional

15 Oct 2025

Deana

Located near shopping areas.

Business Self

8/10

Excellent

15 Oct 2025

Glen

Courtyard was nice. Didn't stay long enough to enjoy the amenities

Partner

8/10

Excellent

12 Oct 2025

Lisa

Very nice staff, clean room. The groaning noises the elevator made was unnerving.

Self

8/10

Excellent

03 Oct 2025

gabriele

Good

10/10

Exceptional

29 Sep 2025

Jamie

Quiet, clean, updated. Full breakfast, economical

Partner

10/10

Exceptional

23 Sep 2025

Kimball

The parking I don’t have to pay

Business Self

4/10

Poor

15 Sep 2025

Erica

You need to remodel some of the room carpet and the smell in the elevator

2/10

Poor

13 Sep 2025

Elizabeth

The place is full of tweakers and homeless people

10/10

Exceptional

06 Sep 2025

Kimball

Every body is nice

4/10

Poor

30 Aug 2025

Tina

Disturbing fire hazards

Disturbing
I turned on the iron, water poured out if the back, unseen smoke turned on the fire alarm. I turned on the air conditioner, unseen smoke turned on the fire alarm. I took the iron down to the front desk, informed the reseptionist and she dodnt seem to care when I informed her of the fire hazards and defective things in room 310. It was apparent the these issues were not a surprise. FIRE HAZARD!!

Partner

8/10

Excellent

30 Aug 2025

Tae Hyung

It was good to stay few days

Leisure Family

10/10

Exceptional

26 Aug 2025

Richard

Great location & Price

Leisure Partner

10/10

Exceptional

26 Aug 2025

Michael

The hotel was nice and clean.

Leisure Self

8/10

Excellent

25 Aug 2025

Eva

People being to loud at early hours of the morning and that is very disturbing when you are there to relax

Business_and_leisure Family

8/10

Excellent

23 Aug 2025

Joel

Hotel is reasonable priced and confortable and includes breakfast.

Business Self

6/10

Pleasant

21 Aug 2025

Dave

Very dated rooms

Business Self

10/10

Exceptional

14 Aug 2025

Shane

The privacy

Leisure

8/10

Excellent

08 Aug 2025

Cecilia

Great location

Great location, standard room, decent breakfast, comfortable bed. Tesla charger close by.

Friends_and_family Friends

8/10

Excellent

06 Aug 2025

Sylvia

Great staff. Everyone was kind and helpful. Breakfast was ok. Lots of options. The room was clean and comfortable. The only thing was our bathtub got clogged after one quick shower.

Friends_and_family Family

6/10

Pleasant

03 Aug 2025

Onalis

Was not as pictured

Business Family_with_children

10/10

Exceptional

03 Aug 2025

Rj

Convenient location

10/10

Exceptional

29 Jul 2025

Roger

Had a great stay at the Clarion Concord Hotel.Great service at the front desk & they have me an extended check out & the breakfast was delicious & the workers that helped with the breakfast were great too.I highly recommend this hotel if you’re staying in Concord,CA.

Friends_and_family Family

8/10

Excellent

27 Jul 2025

Laylawnie

Close to Freeway and shopping

Leisure Partner

6/10

Pleasant

22 Jul 2025

Verified traveler

Eh

Not a terrible hotel for the price. The room was definitely nicer than the outside represented. My biggest complaint is no curtains. Only the sheer ones, so anyone walking by could see me in my room.

Self

10/10

Exceptional

20 Jul 2025

Yolanda

Had a great stay, would definitely book again in the future.

Leisure Partner

2/10

Poor

17 Jul 2025

David

Charged us extra for no reason, and we’re almost sure they stole a personal device. Definitely not coming here next time.

10/10

Exceptional

16 Jul 2025

SM

Specious, comfortable

6/10

Pleasant

14 Jul 2025

Jahaira

AC didn’t work, Staff not friendly, one housekeeper ignored me

8/10

Excellent

05 Jul 2025

Fatima Gina

Likes- Clean rooms, plenty of towels, breakfast is ok but the coffee is surprisingly really good.

2/10

Poor

29 Jun 2025

michael

Beware: smash n grab common with parking lot!

I stay here frequently and was surprised that my vehicle was broken into after midnight in late June 2025. I learned this is not uncommon and suggest you park in from of hotel by cameras if possible so you cam minimize your risk of incurring a smash n grab nightmare like I’ve had to deal with!

Business

6/10

Pleasant

26 Jun 2025

Shani

Not bad, not great, just average

I arrived at the front desk only to be informed that my reservation was canceled because the credit card used to hold the room was declined. My mistake was that my card had expired between making the reservation and showing up for my trip. Okay, that’s on me but to cancel my whole reservation? Why not just ask me for a different card? This also happened to the guests in front of me. Anyway, I was able to get and pay for another room but at a higher rate. But my check in was stressful and irritating. The room was okay. Clean and quiet (at least after the pool closed and the kids left). So although we had a decent stay I have decided I will not be back.

Friends_and_family Family