Name: Extended Stay America Pleasant Hill Buskirk Ave
Address: 3220 Buskirk Ave, Pleasant Hill (ca), 94523, US

6/10

Pleasant

08 Jul 2026

CONNIE

Location is convenient for families. Room is spacious. The room includes stove and kitchen however no dishware or kitchen equipment. We were informed half way through our stay we had to ask for these items.

Friends_and_family Family

6/10

Pleasant

27 Jun 2026

David

The room did have a Musty smell, not saying it wasn't clean but the odor was like the room had been not aired out in a while. or they need to shampoo the carpet. Bathroom was clean and kitchen area was clean. but for 150.00 a night I did expect a little better, than musty smelling room but over all I give it a 3.5 stars out of 5.

Family

10/10

Exceptional

08 Jun 2026

Joseph

I would bring dawn soap and zlippers

Self

6/10

Pleasant

07 Jun 2026

Kendall

No coffee inside room. Kitchen exists, but you have to request anything else. Cupboards are bare. Nothing.

Fan AC Heater has loud fan.

4/10

Poor

04 Jun 2026

Joseph

The guy that checked us in was very nice and he's very helpful and made me want to stay again most definitely and made me happy where I set my money. Next morning of the lady I believe the same baby of Mexican descent was not okay and not helpful and disappointed me and she also is way too nosy about things she doesn't need to ask the extended Stay is not a necessarily a hotel she always like houses everyone was walking in the door don't like her and I'll make the staff's job very difficult because of her

Partner

8/10

Excellent

30 May 2026

Joseph

Well built sturdy doors good protection

Partner

10/10

Exceptional

23 May 2026

Aude

The property was quite nice but I had a kitchen suite ut the front desk had no utensils, pans or anything to use apart from one spoon and a cup. Bring your own kitchen gadgets if you're planning on using the kitchen

Family

2/10

Poor

20 May 2026

Jeanne

Not a place to return to...
BOOKED 2 queens and they didnt reserve our Expedia booking. Card reader wasnt working.
Room was not as as shown in the ad.
The breakfast was not served. Computers, hot water, no coffee

Friends

2/10

Poor

18 May 2026

Aramis

Disappointed. We wanted to stay in a hotel with our wedding party for our wedding day and were met with stress and inconvenience. The service upon arrival was lackluster, we called multiple times to be let in for check in but were stranded outside until someone finally came back. Once we checked in we all went to our designated rooms, one of our friends noticed bedbugs on the pillow and immediately notified staff who then offered no new room and promised a sheet change by the morning which never happened throughout the booking of the room, everyone in that room had to then cram into one room, leaving fear of infestation and no space to rest for what was supposed to be a smooth celebration weekend for our wedding. We then had a back and forth with the manager who saw no inconvenience in 7 people sharing two beds because of their lack of cleanliness and infestation. We were only offered minimum reimbursement for this awful experience that left us disgusted, disappointed, and scared of bringing bedbugs home. Avoid room 301, and any room for that matter as this establishment does not care for its guests or their comfort and convenience.

Family_with_children

2/10

Poor

05 May 2026

Giovanni

This was a terrible and unsafe experience. We arrived late at night with children and were denied our reserved room. Staff appeared intoxicated and mentioned a cockroach problem. We were left stranded and forced to find another hotel. Extremely disappointing.

Family_with_children

6/10

Pleasant

28 Apr 2026

Nasser

lack of cleaning

6/10

Pleasant

18 Apr 2026

Marta

There was a bug on my pillow but everything else was clean however there was a strong odor of some cleaning product that gave me a headache luckily I had Lysol on me and it neutralized it. There was no shampoo or conditioner, soap could be better. There was an argument loud enough to wake me up at 3:30 am.
The positive…The service desk workers were very nice.

Self

10/10

Exceptional

13 Apr 2026

Angelica

Clean and descent for a one night stay

2/10

Poor

12 Apr 2026

DeAnna

The staff refused to change linens since \"there was none left\" and \"housekeeping wasnt avail to make bed.\" When I arrived, I noticed th3e floor by bed was sticky, and the surfaces on nightstand were sticky. Then when I pulled back the bedding to examine since the room appeared used, and there was short black hair .... I immediately notified staff and eventually after attempting to gaslighting me it was hair from my non shedding maltipoo who had not been in the bed at all, they agreed to take the sheets and pillow cases but refused to replace the other bedding or clean the surfaces. She came back approx 3 mins later and handed me what I believe is the same wadded up sheets. I checked out. Additionally, their parking lot is the home to the homeless, and it appeared that some were doing drugs. It was a horrible experience. I have attempted refund, but Hotel.com wont answer phone, and directs me to the website where it only offers me \"cancellation\" issues. I will never use that hotel again - I should add it is not what the pics portray it to be and they lie abt the \"free breakfast\" - its a package of oatmeal. I will also never use hotels.com again.

2/10

Poor

08 Apr 2026

Ana

Really bad customer service

10/10

Exceptional

03 Apr 2026

TROY

This place has a RAT problem

Partner

8/10

Excellent

31 Mar 2026

Erik

Everything was good but a few more amenities would be nice. I got to the room and in the restroom there was only a bar of face soap and body soap. Shampoo had to be obtained from the lobby, and no lotion or conditioner was made available. Vending machine also isn’t in good condition. Some utensils would’ve been nice as well.

Partner

10/10

Exceptional

26 Mar 2026

Sandra

The place is good they upgraded to a suite I travel for work. I got there late. I had to wait to be audited, but the stuff was really good. He actually upgraded me too. I had a sweet, but they upgrade me to a better suite and it’s really good

2/10

Poor

11 Mar 2026

Jansen

Please avoid this hotel. I stayed for two nights and paid for a room that supposedly included breakfast, but the “breakfast” was only coffee and tea. There were no basic amenities in the room, not even shampoo for the shower.
When I arrived, the lady at the reception desk was busy doing laundry and had no time to handle the check-in. The service and organization were very disappointing. I would not recommend staying here.

4/10

Poor

09 Mar 2026

TROY

Basic hotel
Basic needs
That's all you get........

Least it was very clean...

Self

8/10

Excellent

06 Mar 2026

TROY

Was ok
Clean enough
Staff was helpful

Thank you

Self

10/10

Exceptional

02 Mar 2026

TROY

Clean place
Nice hotel staff
Thank you

Self

10/10

Exceptional

28 Feb 2026

Tow

Clean
Nice place to stay

10/10

Exceptional

26 Feb 2026

TROY

Rooms good and clean
Staff helpful
Thank you

Self

8/10

Excellent

19 Feb 2026

TROY

Room was a little expensive for what you get.
But it's ok
Clean well sorted.
Staff was helpful and nice...

Self

10/10

Exceptional

25 Jan 2026

Lorraine

Called ahead to let them know I would be bringing my 2 dogs.The wonderful front desk person gave us a downstairs room, with easy access to outside. Room was clean.

Partner

10/10

Exceptional

23 Jan 2026

TROY

Clean room
The people were ok
Price is fair and reasonable
Thank You
Troy Iwinski
Walnut Creek California

2/10

Poor

10 Jan 2026

Desiree

Heater was so loud it gave me a headache. Pillows were awful.

Leisure Self

10/10

Exceptional

06 Jan 2026

Lenore

Well room was fine .. but the drain in the bathtub,,,, well I like to say have a little friend building up ... and it's little friend that was on the floor on the side of the toilet.... the guy at the front desk was awesome awesome awesome awesome.

Self

10/10

Exceptional

29 Dec 2025

Cynthia

Staff were excellent.

Friends_and_family Family

6/10

Pleasant

29 Dec 2025

Nora

Staff are great. Do not like having to haul kitchen stuff the way it is now.

Friends_and_family Family

8/10

Excellent

21 Dec 2025

Scott

Average room. Cleanish, but a bit dingy. Bears the scars of having been a cheaper flop at some point. Cheaply refurbished kitchenette and bath. Room smelled like smoke. About what you'd expect for $100.

Business Self

6/10

Pleasant

19 Dec 2025

Nancy

Not kidding, waited 10 mins for someone to show at the front desk so I could check in. There was 1 employee that was working on a iPad and kept calling to someone in the laundry room and telling me to \"wait a minuet, wait a minuet\". Finally a staff member pushing a laundry bin arrived and I was able to check in. The \"grab and go\" breakfast was lacking. A couple of tiny muffins and a granola bar. Both the coffee and the hot water for oatmeal or hot chocolate were kid temperature so disappointing there too. I'm having to travel to the Concord area a few more times, I will not be staying here again.

4/10

Poor

11 Dec 2025

Dave

Dirty dark place. Only stay if there are no other options.

Business Self

10/10

Exceptional

07 Dec 2025

Mia

Excellent

4/10

Poor

29 Nov 2025

george

homeless hanging out around the prooerty, staff was rude, smelled like weed, amenities were bad,

6/10

Pleasant

28 Nov 2025

Jermaine

The property needs a new coat of paint here and there. I also saw a few small roaches in our bathroom, so the place needs to be fumigated. Other then that, it fulfilled it's function.

Leisure Family

8/10

Excellent

27 Nov 2025

Melissa

Breakfast wasnt real

2/10

Poor

21 Nov 2025

Alan

We waited 30 minutes to check in because the staff was out for his break. No water was the big issue. We had to use bottle water for cleaning and flushing. We decided to check out early. No coffee or water supply as we supposed to have breakfast included. Price and location was good.

Leisure Family

2/10

Poor

10 Nov 2025

Rosa

I had No water in the room! Couldn’t shower or flush the toilet or brush my teeth before bed!!!!

Business Self

2/10

Poor

03 Nov 2025

Claudia

Horrible experience. The hotel has BED BUGS. Additionally, there were people stomping on the floor in the middle of the night. Do not stay.

Friends_and_family Family

2/10

Poor

30 Oct 2025

Ida

The whole place was a reck. Way worst than motel 6. For $139.00 was a joke. Sink rusted, white plaster around the fossil, never finish. Border coming off around the bathroom floor. Carpet in hallway BIG STAIN, I have pictures. Complained to the manger, his respond was so what. And stated he didn't care about my review. If I had anything to do with Extended Stay, I would be ashame to admit it. Really needed to shut down until brought up to the name. I just stayed in an Extended Stay in Readford, Illinois was nice. Trust me this one EXTENDED STAY AMERICA SUITES, Pleasant Hill, Buskirk Ave, is a DISGRACE to used that name and for EXPEDIA to have them on their site. I stay in hotels all the time, for whatever reason, I travel, this was the worst!!

Business Self

10/10

Exceptional

20 Oct 2025

Cynthia

Convenient location for my purpose.

Internet excellent so I could work. Couldn't hear street noise at all. Plenty hot water.

Mattress was saggy and refrigerator loud, but otherwise it was great.

Friends_and_family Family

10/10

Exceptional

19 Oct 2025

Joni

Very clean and very helpful staff

2/10

Poor

18 Oct 2025

Lois

there was a bug in our bathroom, and it didn’t feel clean at

2/10

Poor

12 Oct 2025

krystal

Spider webs, bad smell, key cards did not work.

Worth the $100 but won’t stay again

Leisure Family

10/10

Exceptional

09 Oct 2025

Denise

Front staff was on her phone when checking me in which is it professional.

Business_and_leisure Self

4/10

Poor

05 Oct 2025

Elisha

The bathroom sink was choked.

Business_and_leisure Self

6/10

Pleasant

26 Sep 2025

Stephan

Parking felt safe

Business

4/10

Poor

25 Sep 2025

mark

Everything was good. Except having to get my wifes id for the room. This was odd

Partner

6/10

Pleasant

22 Sep 2025

mark

They wanted id for everyone staying. I thought this was odd. Probably wont come back here because of this.

Partner

8/10

Excellent

15 Sep 2025

Erica

I like that I had a kitchen everything was accessible there was clean in the parking was available

8/10

Excellent

15 Sep 2025

Erica

I like that I did have kitchen I had no parking problems everything was accessible

Family

10/10

Exceptional

15 Sep 2025

Grace

Easily accessible and clean property.

Business_and_leisure Self

2/10

Poor

06 Sep 2025

Rita

when we stayed in this property dring this time a resident had passed away in one of the rooms. There were cops for investigation. I had no idea what was goin on. It made me very nervous. I will never stay at an Extended Stay again.

Partner

6/10

Pleasant

05 Sep 2025

jorge

The staff was friendly but my room wasn't cleaned in a month. Occasional smell of weed on the floor I was on was less than stellar. Paper thin walls

Business

6/10

Pleasant

31 Aug 2025

Stormy

?

Business_and_leisure Self

10/10

Exceptional

31 Aug 2025

FESTUS

Great place to stay

Leisure Family_with_children

10/10

Exceptional

21 Aug 2025

Mustafa

Happy as usual, good service, good staff and good environment.

Business_and_leisure

10/10

Exceptional

10 Aug 2025

Carl

Good

Easy check in me and my wife were in the room asap

Partner

4/10

Poor

05 Aug 2025

Marvin

The check in clerk was really nice!

Leisure Partner

6/10

Pleasant

13 Jul 2025

Paula

Will not stay here again!

It was not as clean as I expected. I had to ask for dishes and they ran out of cups.

Friends_and_family Family

10/10

Exceptional

12 Jul 2025

Kevin

Diluted talk 6.5

Keeping it real I don't operate a camera much and if there were an area that needs investment it's laundry and lack of depth in this potentially break even space. I'm putting together a slide show and on my next review will detail with any luck what a crucial piece the ideal \"travelers laundry\" should be

Business Family

10/10

Exceptional

10 Jul 2025

Kevin

A pleasant stay at Extended Stay

The lobby has a friendly and helpful vibe yet it works like a well oiled machine. Communications were at a high level and things went well so many times. Extended Stay caters to a diverse crowd of travelers way better than the others. I enjoyed the interaction and my needs were met and exceeded by the staff at this Pleasant Hill / Concord / Walnut Creek location.

Business Family

10/10

Exceptional

09 Jul 2025

Tamira

I have Been here for a couple months hotel is clean nice area located by everything staff is nice and friendly excellent customer service from Manager Raj, Zee,Garret, and the rest of the staff.deffinately extending my stay

Friends_and_family Family

10/10

Exceptional

03 Jul 2025

Grace

We love to stay again each time

Leisure Partner

10/10

Exceptional

02 Jul 2025

Kevin

The formula

It's the formula of Extended Stay's that is efficient, comfortable and reliable.

Friends_and_family Family

10/10

Exceptional

27 Jun 2025

Connie

Great!

Business_and_leisure

10/10

Exceptional

24 Jun 2025

Leticia

The receptionist was very friendly. The rooms were very clean.

Leisure Family

8/10

Excellent

21 Jun 2025

Lourdes

Staffs are friendly

Business_and_leisure Self

8/10

Excellent

17 Jun 2025

David

Perfectly suitable. Limited amenities but clean and reasonably priced.

10/10

Exceptional

09 Jun 2025

anthony

Just fine

Friends_and_family Family

10/10

Exceptional

05 Jun 2025

Michael

Good

Partner

10/10

Exceptional

01 Jun 2025

J

Clean and easy parking

8/10

Excellent

24 May 2025

Joanna

We kept hearing someone banging upstairs on the 2nd floor it was constant and gave me a headache

Leisure Partner

2/10

Poor

19 May 2025

Mario

Hotel houses the homeless shelter

Business_and_leisure Self

4/10

Poor

15 May 2025

Peter

As we entered the room, we were immediately assaulted by the smell of cigarette smoke. The carpet was filthy with visible stains. The bathtub was also stained. The complimentary breakfast was always out of coffee, and just had muffins to go with hot water for tea.

Leisure Family_with_children

6/10

Pleasant

12 May 2025

Nancy

The property definitely doesn’t feel like you’re at home. Loud especially by elevator ask to be away from elevator people get on and off all hours of night and day and walls are thin.
Not a nice place compared to comfort in homewood by Hilton or others in area. It is older, dingy and outdated with ok prices for what you get. They should make the rooms larger if people are staying for extended periods as they’re pretty tiny and cramped with outdated bathrooms and no soaps shampoos or amenities you’d get a lot a regular hotel or even motel 6
I’d definitely recommend motel 6 over extended stay or any other hotel for that matter. Nothing fancy or special and has an old rundown feel to it and weird food smells everywhere
Also people are loud above and walls paper thin so you hear everything as if in the same room

Leisure Family_with_children

4/10

Poor

11 May 2025

Taisha

Changed room two time for a third.

I requested a king sized bed for me and my partner. When we got to the room it was two full sized beds. So I changed it to a Queen because it was the only thing available. Then that room was hot, the ac was out of service so I had to change the a second time for the third room. It was my time using hotels.com and it was a very frustrating first experience.

Partner

6/10

Pleasant

10 May 2025

Francess

Francess

The customer service waa great and the frint desk rep Zee was truly a nice addition and very friendly with all customers. The bed after a few days showed its age and the complimentary kitchen ware was unavailable, so maybe next time I will call the extended stay to see if things are available or not. I enjoyed being close by the freeway and ro a lot different foods an entertainment.

Partner

10/10

Exceptional

09 May 2025

Chris

The clerk up front was so friendly

8/10

Excellent

25 Apr 2025

karen

no frills but clean and quiet, plenty of parking.

Business Self

6/10

Pleasant

25 Apr 2025

Shu

Front desk man was very friendly and nice, great service on check in.

Self

2/10

Poor

24 Apr 2025

Brian

not safe

8/10

Excellent

13 Apr 2025

brad

Hi

8/10

Excellent

12 Apr 2025

Staresha

There was an issue with the room but was dealt with pretty quickly. Other than that was an average stay.

6/10

Pleasant

24 Mar 2025

chelsea

This hotel had the most security cameras I have seen atba hotel. There was also a couple of security people walking around, I know it should make me feel safe, but i just figure there was a reason for all the concern. We could hear other guests yelling through the walls.
On the other hand, it was clean and they had coffee and snacks in the morning.

Friends_and_family Family

10/10

Exceptional

17 Mar 2025

John

The Front desk staff and housekeeping staff were super friendly and helpful

10/10

Exceptional

13 Mar 2025

Gina

I love the staff, and the rooms are so nice and very helpful. Am going to brag about this place to friends and family alike!!

Family

10/10

Exceptional

24 Feb 2025

Cynthia

I would stay again-clean & friendly

Business Self

10/10

Exceptional

21 Feb 2025

Bernard

5 star

8/10

Excellent

18 Feb 2025

Doug

No places to eat within easy walking distance

Leisure Self

8/10

Excellent

29 Jan 2025

Humildad

It was a nice stay

2/10

Poor

26 Jan 2025

Alicia

This property was dirty. They didn’t have stuff for the kitchen and my family did not take a hot shower the whole time we were there the water wasn’t even warm. It was just cold.Left after the first day it was so terrible.

Leisure Family_with_children

8/10

Excellent

23 Jan 2025

Angela

Clean & comfy

Overall the room was clean, had a kitchenette, bed was clean and comfortable, I gave 4 stars only because there was hardly any hot water. I mentioned to the front desk at check out which they refunded $19 back to me which was very kind and unexpected.

Self

10/10

Exceptional

18 Jan 2025

Dawna

Exceptional Customer Service

I booked the room pretty late at night, when I arrived at the property I had to wait for the person at the front desk, he was on his break. It's now after midnight and myself and another guest were told we would have to wait until the night audit was done and it could take anywhere from an hour or two. Long story short, David the gentleman at the desk was able to accommodate my reservation and I did not have to wait.

Self

10/10

Exceptional

27 Dec 2024

David

Nice staff. Great value

Partner

6/10

Pleasant

17 Dec 2024

Jason

It needs to be updated and seems like many people stay there full time.

Business Self

8/10

Excellent

14 Dec 2024

Ken

Good

6/10

Pleasant

07 Dec 2024

Erin

While the bed was very comfortable, the rest of the property could use an update. No hair dryer, shampoo, etc in the bathroom. The kitchenette sink was rusted. The bathroom had peeling paint. If it hadnt been so late when we arrived, we would have gone to another hotel.

Business_and_leisure Family_with_children