Name: Embassy Suites Walnut Creek
Address: 1345 Treat Boulevard, Walnut Creek, 94597, US

4/10

Poor

04 Aug 2026

Damiela

Room had smell breakfast was mostly pork or eggs I never got my drink ticket not the best stay

6/10

Pleasant

03 Aug 2026

Melissa

The sofa couch in our room was super uncomfortable and had an old sheet on it and the cover sheet was shoved inside the closed sofa couch fold also put A/C did not work in our room.
There was some confusion in parking ticket and how to go in and out of parking garage depending on what staff we spoke to

Breakfast was a good spread and liked that they make omelets and pancakes to order

6/10

Pleasant

03 Aug 2026

Suzette

Large suite. Comfortable bed. The room was clean, but dated. Air conditioning was functioning albeit very loud. Breakfast included with made to order omelettes - a better offering than most 3 star hotels. Convenient location, however, the underground parking was limited and costly.

8/10

Excellent

02 Aug 2026

Constance

Liked: clean room, small market, great breakfast with a lot osmf seating, fun happy hour.
Disliked: distracted front desk clerks (I made a few separate purchases from the market and charged them to my room at the front desk. I never was asked to sign for them nor did I receive an itemized receipt); only one washcloth and 2 towels on check-in day; no secure entry or exit to the underground parking - the mechanical arm was up the entire weekend.

10/10

Exceptional

02 Aug 2026

Cesar

Clean, friendly, amazing

10/10

Exceptional

01 Aug 2026

Brigette

Beautiful & clean!

10/10

Exceptional

01 Aug 2026

Michael

The blackout curtains are some of the best I've used in any hotel. Also, my room was mere feet away from the line the BART runs by, and I noticed little to no noise my entire stay, including at night during quiet hours.

The bartender was very friendly and welcoming, as were the rest of the staff. The shower and bathroom was in excellent condition.

I really appreciated that there was a a dedicated ice machine room on my floor for easy access, as opposed to having to go to a different floor to find one.

The breakfast buffet includes made-to-order omelets with good choices of your standard fillings (cheese, spinach, peppers) as well as specailties such as chorizo and green chile.

The indoor pool is a little modest in terms of size, but the pool area is very well kept, with thoughtful calming decor, plenty of towels and a shower to immediately rinse off the chlorine before you exit.

I would gladly come back the next time I needed a short getaway in the Walnut Creek/Pleasant Hill area.

2/10

Poor

01 Aug 2026

Sandra

We have stayed here many times but this time was terrible. Toilet plugged when we arrived and they graciously handed us a plunger that did not help. AC dripped onto very wet carpet so they have us extra towels to lay down. Still a good breakfast but the maintenance was horrible and no one there to fix anything. They did remove cost off our bill however

8/10

Excellent

30 Jul 2026

James

The room floor plans were the only real issue. Doors hit other doors or blocked exits. Breakfast was nice especially the omelette guy, and the complimentary drinks in the evening were a great perk. Pool was small. Small things like reserving for 4 and getting 2 towels and 2 pillows were quickly fixed. Half a roll or toilet paper to start with no replacement was also noticed.

6/10

Pleasant

30 Jul 2026

Phil

The mattress had blood stains on it. Paid for parking, but the garage was full when we returned to the room later that evening. The pool was dirty. Only two towels. Went to desk to request two more. Had to wait 40 minutes to get them so the other two people in our room could shower. Location and hotel were decent overall, but this was the most disappointing Embassy Suites our family has stayed at.

8/10

Excellent

29 Jul 2026

Fernando

Very nice and comfortable, would strongly recommend your stay here

8/10

Excellent

29 Jul 2026

Jemima

Very clean rooms, love the natural brightness of the common areas. Breakfast is excellent! Good selection of drinks at happy hour.

10/10

Exceptional

28 Jul 2026

Vanessa

Shoutout to Christina!

10/10

Exceptional

28 Jul 2026

Karen Joy

There was a security breach in our room when past midnight during our stay and the security was abrupt/swift! Good review for them.
Hotel was clean, quiet. I always like breakfast at Embassy suites especially the egg omelette.

10/10

Exceptional

28 Jul 2026

Keith

Great rooms, convenient location.

6/10

Pleasant

28 Jul 2026

Tanishia

Seems this property has gone down a bit. We normally stay at this hotel when we visit California. They no longer have valet but charge just as much for parking as valet. Parking is a nightmare btw!! The rooms are not as clean either. The housekeeping staff were very accommodating though. The breakfast is always good too. While at our stay this time, there was an altercation of some sort where the police had to be called out. It was handled pretty quickly and that was appreciated. The security could be padded a bit, there are too many ways for people to get in the property to cause mischief.

10/10

Exceptional

27 Jul 2026

Cesar

Esta bien el hotel el personal amable, el desayuno muy

10/10

Exceptional

27 Jul 2026

renee

Great stay

10/10

Exceptional

26 Jul 2026

Jose

.....

4/10

Poor

26 Jul 2026

Abdulwahab

Tow star

4/10

Poor

26 Jul 2026

Maria

This was our first time staying at the Walnut Creek Embassy Suites. Limited parking onsite dedicated to the hotel. Our room had a mildew smell upon entering and found out later it was from a leaky A/C return. Room was not as clean as I’m used to, there was something that looked like blood outside the bathroom door and the back of the restroom door was filthy! The Embassy Suites by SFO is 10x better.

8/10

Excellent

26 Jul 2026

Trina

Very pleased with the staff, and hotel.

Parking isn’t the best and the happy hr snack bar could use some help but other than that great experience for a sleepover party for 5 girls. They had a ball!

8/10

Excellent

26 Jul 2026

Trina

We had a party for our daughter. It was great. Family friendly. Kind and helpful staff. Fun atmosphere. Great breakfast. Clean hotel.

Unfortunately “Happy hour” 5-7pm the snacks in particular could use some help but other than that… great experience!

6/10

Pleasant

26 Jul 2026

Suzette

Couple issues.
Soap scum under the soap dish
Chipped tube
Peeling faux leather office chair
Ice machine not working
The $34 parking was horrendous. Used to have valet.
Not clear EXITS for the garage

8/10

Excellent

25 Jul 2026

Monique

The parking was horrible. Otherwise everything was great!

10/10

Exceptional

22 Jul 2026

Dustin

Breakfast was great. We loved the made to order omelets every morning. Staff was great.

8/10

Excellent

20 Jul 2026

Beth A

Everything was great until we could not find parking and a guest suggested we park in the lot next door at 9 pm. We were so frustrated and tired but grateful there was another option and the front desk removed our charge for the night. Also, we requested fresh towels the next day 2x and never got them. Oh well, it was still nice to stay there.

Partner

2/10

Poor

20 Jul 2026

Michael

Incompetent personnel at guest services/check-in. Blatant lies about hotel policies - when called out for it, person in front cited, \"there's more fine print.\" Either train the employees better or find someone who can make decisions, use common sense, and hopefully put 2 and 2 together. Overall, the property looks nice but don't be fooled. Rooms are old - carpet is \"dark\" for a reason. Plenty of stains and wear/tear all over the room. Also area surrounding the room fridge was rotting off due to the condensation/heat from the appliance. And the sink drain was covered entirely with rust too.

A $34 parking fee per night is tacked on - for what reason? Sure, it's underground (cramped) but there's NO OTHER parking options so visitors are stuck paying the full amount. Why not just pull into the room cost?

Family_with_children

10/10

Exceptional

19 Jul 2026

Isiah

Nice hotel we enjoyed the pool , the only thing we didn’t like was there wasn’t no parking at night we had to pay to park st the public parking next door.

Family_with_children

6/10

Pleasant

19 Jul 2026

Beth

Parking was absolutely terrible
Drove around for an hour until security helped us park, in a spot, not meant for parking. Security guard was fabulous.
Toilets were difficult to flush. Room refrigerator froze all of our food.
Very loud. Kids running down the halls screaming in the evening.
Will not stay there again !.

Family_with_children

10/10

Exceptional

18 Jul 2026

Edward

Great breakfast and afternoon reception.

Family

6/10

Pleasant

17 Jul 2026

Akian

The hotel is right next to a train stop - so it woke me up at 4:30am…..
Breakfast hot foods were not great-
Fruits and yogurts etc were also available. Usually Embassy suites are very predictable on what you’d expect . I wouldn’t choose this one again for the above reasons.
Cleanliness and staff were just fine.

Self

2/10

Poor

17 Jul 2026

Aubreyana

I booked the wrong date and the hotel wouldn’t let me change it, screw hilton

10/10

Exceptional

15 Jul 2026

Zurgaanjin

Ok

8/10

Excellent

15 Jul 2026

Raquel

Could definitely use a deep cleaning of carpets and elevators. Staff was very helpful and breakfast was great!

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Ken

The staff were all very professional, pleasant, and courteous; the temperature in the room was already cool when I arrived, and I was actually able to sleep well because of the well-insulated windows and black-out curtains in the room. Checkout was easy, and the breakfast was really very good.

Self

10/10

Exceptional

12 Jul 2026

Clemon

The staff at check-in was very warm, welcoming, and helpful. The facilities were comfortable and to top it off the breakfast was very good.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Jeffrey

Everything was wonderful

Family_with_children

6/10

Pleasant

11 Jul 2026

Ociel

The staff is nice and friendly. But the rooms are outdated. They’re dark inside . The bed was comfortable. But the furniture and door were pretty much worn out

8/10

Excellent

10 Jul 2026

Brett

The staff and the hotel were awesome. The food was the only thing I felt could have been better in the lounge for happy hour.

Partner

4/10

Poor

09 Jul 2026

Breonna

Maintain a cleaner environment

Family_with_children

10/10

Exceptional

09 Jul 2026

Danette

Traveled to my birth state, California, for a family reunion. My first choice for hotel accommodation was Embassy Suites due to the breakfast experience from many years ago. I was not disappointed. From the made to order omelet station I was also able to get bacon strips and pancakes. The buffet style counter offered scrambled eggs, turkey sausage patties, pork sausage links, Yukon potatoes, French toast, oatmeal, bread to toast, bagels, bananas and fresh cut fruit, yogurt, a variety of dry cereals, milk, juices, coffee, and water. My first morning in California we met family for breakfast at a restaurant but I enjoyed the free complimentary breakfast at Embassy Suites more!!! The indoor pool was nice, the sitting room with tv, and the bedroom with tv were all nice. I also enjoyed the laundry room and was able to wash before heading home. The staff was helpful. Overall a great accommodation. Embassy Suites did not disappoint!!

Family_with_children

10/10

Exceptional

07 Jul 2026

jahzane

Perfect location, staff, breakfast, decor. Everything was great. The rooms were clean.

10/10

Exceptional

06 Jul 2026

Vishal

Nice location, safe

10/10

Exceptional

06 Jul 2026

Nicole

Clean room, staff was awesome, breakfast was great as usual.

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Kazi

very good warm breakfast. also, extremely kind staff.

10/10

Exceptional

06 Jul 2026

Michael

The rooms were very large and comfortable. For breakfast they have about everything you can possibly want. The even make hotcakes and omlettles... Dont forget to ask for some freshly cooked bacon!!

Self

8/10

Excellent

05 Jul 2026

Miles

I left a dress shirt hanging in the closet and had difficulty reaching someone at the property once I realized it (after check-out about 2 hours away on Interstate 5). We eventually left a message with lost and found, with our number, for them to call or text us and verify it had been turned in. Nobody ever called or texted.

Friends_and_family Family

2/10

Poor

05 Jul 2026

Maryellen

I would not recommend this area to anybody. It took me over an hour of standing in line just to get checked in and I understand the system was off-line, but there was no checking in on the line. There was no let me help You figure out what to do with parking. It was an overall mess and a very terrible experience. Not that they think they’re doing you a favor by giving you a complementary cards for a drink, but they forget to tell you that it’s only between a certain time and no it’s not just for you actually it’s for every single guest in the building not sure how that’s supposed to help or make anybody feel better then they charged me two times for a holding fee fee and told me oh yeah they should fall off, but I can only see one never again I’ll be staying here.

Family_with_children

10/10

Exceptional

30 Jun 2026

Kimberly

The breakfast was excellent

Partner

10/10

Exceptional

30 Jun 2026

Lilian

Good it was okey

Family_with_children

10/10

Exceptional

30 Jun 2026

Chalana

My stay is always wonderful peaceful and relaxing when I come to the Bay Area and the prices area pretty reasonable …highly recommend .

Self

4/10

Poor

30 Jun 2026

Heather

At check in, two ladies were at the front desk. There were no other customers but they made me wait 7 minutes (I know because I tracked the time).
We booked a double-room suite that can accommodate 6 people. We had 5. There were only 3 sets of towels and no extra bedding for the sofa bed. The phone was broken and maintenance couldn’t fix it. It was replaced with another phone that still didn’t work. Bathroom only had the one roll of toilet paper that was hanging on the roll. In the middle of our 2nd night, the bathroom in the unit above ours flooded, and urine and water flowed down into our bathroom. Needless to say, we packed up our things and left within 3 hours. We will not stay at this hotel again.

Oh, another thing. We paid to park in the hotel’s parking garage, but each night, the hotel’s garage was full and we ended up having to go find parking at the public parking garage each night.

8/10

Excellent

28 Jun 2026

Nabil

Clearly the hotel was a bit short-staffed, but it was still a good experience. The main problem is that the hotel has way too few parking spots for the number of rooms.

Family

10/10

Exceptional

28 Jun 2026

Vivek

Good Breakfast and Bar

Family_with_children

6/10

Pleasant

27 Jun 2026

MONIKA

Overall, the hotel was fine for what we needed. The staff was pleasant, and the room was clean, spacious, and comfortable.
We arrived just before happy hour, but it wasn't particularly impressive. Since we were looking for a nice place to have dinner, we checked out the hotel restaurant first. Unfortunately, the menu was very limited and the atmosphere wasn't what we were hoping for, so we ended up walking to a nearby restaurant instead.
The overnight stay itself was comfortable. The only issue we encountered was that the shower gel hadn't been replenished, which made for an interesting morning shower.
Breakfast was decent and certainly edible. I didn't realize there was an omelet station until after I had already eaten—I would have preferred that option had I noticed it sooner.
Overall, this is a perfectly acceptable hotel if you're looking for a reasonably priced place to spend the night. It's generally less expensive than many other hotels in Walnut Creek and is conveniently located near public transportation. However, if you're planning a romantic date night or are looking for a more upscale experience, this probably isn't the right choice. In that case, I'd recommend spending a little more and booking one of the nicer hotels in the area.

Partner

10/10

Exceptional

26 Jun 2026

Claudia

Rooms were specious and clean. staff was helpful our with questions. Breakfast was fresh. My only issue was the parking space, we had to park next the hotel.

Family_with_children

6/10

Pleasant

26 Jun 2026

Jeffrey

The charge to park your car was significant, unnecessary and a rip-off! I'll find a different hotel with free parking next time. Other than that it is a nice property.

Self

10/10

Exceptional

26 Jun 2026

Parjit

I loved the free snacks and adult drinks each night. The breakfast buffet was pretty good as well, especially the omelette bar!

Family_with_children

8/10

Excellent

26 Jun 2026

Jojo

Daily parking fees is $34 . Which is not mentioned on site. Two bed one room for 4 on web site was wrong. After I booked it shows one bed for four people. I have to call Hotel to change it to 2 bed.

Family_with_children

10/10

Exceptional

24 Jun 2026

Esmeralda

Hotel is beautiful, well maintained. Close to restaurants and stores.

Family_with_children

10/10

Exceptional

24 Jun 2026

Nallely

Everyone was soo nice and helpful. They all treated my family, friends, and myself like family and I had the best time there. I hope we return again soon. I recommend everyone to book either way them. The only bad thing was the parking because is small and by 8pm all spaces were taken. There is a parking right next to it but is $25 for the night. Other than that everything else was great.

Family_with_children

10/10

Exceptional

24 Jun 2026

Christopher

Legit property.

10/10

Exceptional

22 Jun 2026

ERICA

Nice hotel and great location. Parking can be difficult at times.

Family_with_children

10/10

Exceptional

22 Jun 2026

Marjorie

We had an excellent stay from start to finish. The check-in process was smooth, fast, and welcoming, making us feel valued right away. The rooms were amazing—very spacious, spotless, and beautifully maintained. The beds were comfortable, the amenities were well-stocked, and everything felt fresh and clean.
Breakfast was one of the best hotel breakfasts we’ve had, with a great variety of fresh and delicious options to choose from each morning.
We also appreciated the complimentary drinks and snacks, which were a thoughtful touch and added extra value to our stay.

The staff throughout the hotel were friendly, attentive, and always willing to help. The property was well-kept, quiet, and provided a relaxing atmosphere. Overall, this hotel exceeded our expectations, and we would gladly stay here again. Highly recommended!

Family_with_children

10/10

Exceptional

22 Jun 2026

Yuri

Can have some functioning clocks.

Self

10/10

Exceptional

22 Jun 2026

Ashley

Breakfast must to try Good stuffs good service good quality food good element good due (Free breakfast buffet ) highly recommended it also should tips them

Family_with_children

10/10

Exceptional

22 Jun 2026

Saira

We stayed there for 2days very nice front desk ladies very nice and friendly breakfast was very nice and good service but my hair dryer in the room was not working told them but they did not replace other than that it was very nice. Family hotel you can never go wrong on them if you have family with you very nice area

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Misty

We will definitely book again. This property was great.

Family_with_children

6/10

Pleasant

20 Jun 2026

Brandy

I have stayed at this property many times over the years, and this most recent visit was the most disappointing. A lot has changed, and not for the better.Parking IssuesThe hotel no longer offers valet, yet they still charge 34 dollars per night for self parking. Several nights, the entire garage was full, leaving me no choice but to park inthe public garage next door and pay by the hour. I am still waiting on an itemized receipt to confirm I was refunded for the nights I had to park off site. Charging full price for parking when guests cannot actually park on site is unacceptable.Manager’s ReceptionThe evening reception is nothing like it used to be. It is now limited to two drinks per adult, including non alcoholic options. Kids are not given drink cards at all. They can only have the single juice optionput out each night. No sodas, no tea, nothing else included. This used to be a highlight of staying at Embassy Suites, and it is disappointing to see how much it has been scaled back.Food and BeverageThey did have a nice veggie tray with dip, and breakfast was consistent with past stays. The made to order omelettes were great, as always However, one morning the cook loudly berated an employee for accidentally spilling spinach. It happened in front of a line of guests, including my children, who were concerned about how he was being treated. Accidents happen, and no employee deserves to be yelled at publicly.OverallThere are still some positives such as the breakfast quality

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Dr. Payam

staff

Family

8/10

Excellent

19 Jun 2026

Marco

Good stay. Good location great staff.

Self

4/10

Poor

17 Jun 2026

queosha

Rooms were moderately cleaned I had to switch rooms 3 times because the first one door frame was completely broken second the hot water wasn’t working and the shower wasn’t cleaned there was hair in there the 3rd and final room was ok to y the shower 15 mins to get hot never rejected my requested room housekeeping it was one of the worse stays that I have ever had Steven and one of the girls at the frying were amazing even though they couldn’t fix the problems I will be requesting at lease half of a refund.

Partner

10/10

Exceptional

17 Jun 2026

Emalie

Decent sized room. Loved staying on the top floor!

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

Elaine

The front desk staff was very friendly and helpful. After a long day, it was nice being greeted with such a great customer service.

10/10

Exceptional

16 Jun 2026

Thomas

Good!

6/10

Pleasant

15 Jun 2026

Anna Marie

Pris, Staff member checking us in, gave no welcome just asked for ID and credit card. TV did not work in bedroom but did in l8ving room, phone didn't work.

4/10

Poor

15 Jun 2026

alexander

Hotel tells you that you have to pay $34 for parking. There's parking next to the hotel actually through the hotel parking that is $19 for a day public parking. They don't tell you that cuz they want you to park at the hotel and pay them the $340 back if the rooms are okay. They're old but room service. As far as cleaning and replenishing supplies are amenities is lacking the hotel itself. The clean stuff actually are very nice people. The restaurant staff is very nice people, but the checking staff can learn some customer service. I would not stay at this Hilton again and there's a Hilton. It's an embarrassment

8/10

Excellent

14 Jun 2026

Charlene

Excellent free breakfast. Nightly happy hour. Comfortable beds. But the suites are sooo dark, not even enough light in the living room to read a book.

Self

10/10

Exceptional

11 Jun 2026

Ruth P

The Staff and the Breakfast and Bar was great. Location is great too

Family_with_children

6/10

Pleasant

11 Jun 2026

Paula

When we arrived to check in, the desk staff was straight forward, not welcoming. There was a line with one person on duty. When the second person arrived, they didn't take the first person in line. They paid no attention to who was standing there; they just quietly walked in front of their workstation. Then, a guest later in the line saw before the rest of us and rushed up to get taken care of. I found that the front desk staff were not cordial and not attentive.
Late at night we name back to the hotel. The front desk had two people. They both were chatting with a group of people. I waited in line with two waters to buy from the market. I waited for 5 minutes. They continued to chat and did not acknowledge me, so I took my waters upstairs. The next morning, I paid for them at the front desk (just so you know 😁).
The breakfast and bar staff are friendly and serviceable. I found them interested in their customers' wants. They explained things thoroughly.
There is QR tipping which is phenomenal. I can tip easily and don't need cash to do it. Great idea!

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

William

I had an amazing stay. From check in to check out the staff were extremely helpful and kind. Hotel gym was perfect for a good workout. The bar happy hour was a nice plus. The room was very spacious. Would stay here again.

Self

10/10

Exceptional

06 Jun 2026

Michael

😁

Partner

8/10

Excellent

06 Jun 2026

Helen

Nice for short stays

Family

6/10

Pleasant

02 Jun 2026

Damaris

Hotel was nice , however we were very limited in the pool. They require guest to have a wristband for the pool area and my daughter had a few guest over for her birthday and they would not accommodate us with extra . They told me I would have to purchase an additional room. Which I have never experienced at previous hotel. The breakfast buffet was great though.overall the stay was ok

Family_with_children

10/10

Exceptional

30 May 2026

Mia

I enjoyed my stay 10 out of 10

10/10

Exceptional

29 May 2026

Patrick

Staff was awesome, Stephen at the front desk was very helpful!! Will stay again and again!! We highly recommend.

Partner

10/10

Exceptional

29 May 2026

Kirsten

Overall enjoyed our stay. Staff was great. Amentities were lovely-- only draw back is that the pool is a little small and got quite crowded for my kiddos.

Family_with_children

10/10

Exceptional

28 May 2026

James

The front desk person, Jonathan in particular, was great. The hotel in general was a pleasant surprise. The room was large, comfortable, and quiet. The breakfast was excellent primarily because of the made to order omelet bar (chef David did a great job).

Partner

6/10

Pleasant

28 May 2026

Courtney

Arrived at hotel around 1:30pm, hadn't slept in 2 days, front desk clerk was going to get me checked in until another clerk came up behind her and said someone told them they need to start charging 100 dollars for early check in. Clerk A says, i told her we could because there is plenty availability ready to go. Clerk B says it doesn't matter. New policy is to charge a 100$. Key cards often stop working. Had to get new ones twice and witnessed same for others. Elevator was down in parking garage (Garage to lobby is pretty dirty). Also, limited parking. If you get in in the evening, expect there to be no parking. Parking is 34 a night at hotel.. When it feels up, you then have to park your car across the lot in overflow for 25 dollars and arent allowes ins and outs (It sucks). Had to park there 2 of 3 nights and pay and hotel still charged me for 2 nights at their property. Lots of dust and corrosion on exposed pipes in bathroom. Room not deep cleaned. Breakfast was good especially the omelette and pancake station (although it closes pretty early at 9 am during the week (missed first day because of this as most places its open until 10am). Close to Bart, Grocery stores, Gas Stations and highway. Bed was comfortable.

Self

10/10

Exceptional

27 May 2026

Dale

Steven at the front desk was very helpful. A wonderful stay! Thank you!

Business

6/10

Pleasant

27 May 2026

Cheryl

My room had kicked on dust by the nightstands and bed, which is disgustingly gross. The bathroom had mold on the shower enclosure at the top.. I’d stay there many times before, but it hasn’t been cleaned well that I can say and you need an extra garbage. Can one in the bathroom is not enough for the whole room.

Friends_and_family Family

6/10

Pleasant

26 May 2026

Tanisha

I want to start by saying the staff was fabulous!! Everyone from the time I arrived until the time I left was so nice and accommodating. HOWEVER, the room I stayed in left soooo much to be desired. From terrible scratches on the wall to a spot on my shower curtains that looked like an old booger..... I took plenty of photos. But it made no sense that the lobby felt like I was staying at a wonderful resort while the room felt like I was staying in a motel 6.

I hope they make improvements very soon because I did not feel very confident in the cleanliness of my room at all.

Business

10/10

Exceptional

21 May 2026

Melanie

The staff was above par amazing! I only stayed for one night but I was as comfortable as I could be away from home and the lobby evening/night staff were incredible! I was treated as if I were VIP or something! Very sweet and considerate!

Family

4/10

Poor

21 May 2026

Abbas

I usually stay at Embassy Suites hotels during my travels, but unfortunately, this experience was very disappointing. The hotel was not clean, parking was always full, and breakfast was cleaned up too early every morning. We stayed for 3 days, and our room was never cleaned. I had to personally ask for towels and shampoo. On the first night, we even had to change rooms because the bathtub was not draining properly. Overall, we had a very uncomfortable stay, and sadly, after this experience, I don’t think I will choose Embassy Suites again

Family_with_children

2/10

Poor

19 May 2026

Enzo

Just look at the photos

Partner

10/10

Exceptional

19 May 2026

arely

Great service- parking a bit stiff $34 - which I thought the website stated $17 a night