Name: Shattuck Plaza
Address: 2086 Allston Way, Berkeley, 94704, US

10/10

Exceptional

02 Aug 2026

Patrick

Thanks for the hospitality

10/10

Exceptional

02 Aug 2026

Steve

Great hotel surrounded by some gritty street life. Lots of restaurants nearby. Neighborhood a mix of Berkeley students, hobos, and tourists.

10/10

Exceptional

02 Aug 2026

Celeste

Clean room, friendly staff

10/10

Exceptional

01 Aug 2026

Lee

The Shattuck is perfectly located, and we loved the places nearby. Our dog stayed with us, so there was a pet fee, but it was very reasonable. Staff were great - especially the valet !!

10/10

Exceptional

31 Jul 2026

David

Great staff

2/10

Poor

30 Jul 2026

Sharon

Very unprofessional -resulting in a costly overcharge. There was an accidental double-booking of which I was made aware just prior to check in. I immediately cancelled this booking both with the hotel, who understood that the booking was in error and that these rooms would not be occupied, and with Expedia. Expedia assured me they would refund me once the hotel confirmed, I was then given the run-around (manager JUST not in right now, just stepped out, etc.,) and spent long stretches of my time trying to get answers from both entities. The message was conveyed to me that the hotel was on board and that it was Expedia's decision to refund or not. In reality, the manager denied the refund to Expedia, Expedia tells me that it is at the hotel's discretion and that there is no recourse.

4/10

Poor

28 Jul 2026

Olga

Unfortunately, I was very dissatisfied with this hotel. Windows are poorly insulated; you can hear everything as the hotel is located on a very busy and loud intersection, and until 1-2 AM, we kept hearing what sounded like homeless people yelling, etc. The room itself is nice but was not well cleaned when we arrived, with tomato sauce stains on the desk. Also, we had to return a very large phone charger to the front desk that was left by the previous guest, which also indicated that cleaning was not done thoroughly in the room. On top of that, we ourselves left a brand-name jacket in the closet and were told it was not found when we contacted the hotel after checking out. This fact completely ruined our experience, as it was clearly stolen by, I assume, cleaning personnel.

10/10

Exceptional

27 Jul 2026

Tahira

The room was super spacious and comfy, the staff were very nice and helpful. Great location. Overall, an amazing stay

8/10

Excellent

26 Jul 2026

Marylee

We really enjoyed our stay at Hotel Shattuck. The location was great with very quick access to the BART trains! It is a lovely, well maintained hotel. The only reason for 4 stars was because on our last evening work crews were replacing carpet in a room adjacent (or nearby our room,) so between 10 and 11pm we heard loud sawing and hammering that woke us up and kept us awake. My suggestion to the management would be to schedule this work during the day so as not to disturb the guests, if that is not possible then notify guests in advance or offer some perk for the inconvenience. Other than that, we would certainly stay here again. :-)

10/10

Exceptional

25 Jul 2026

Joan

I arrived late (and tired!) and had many bags to get up to my room. Derek at the front desk was exceedingly helpful and made everything easy and calm. I enjoyed the room. Book for a higher floor in order to catch the views!

10/10

Exceptional

25 Jul 2026

Michelle

Nice room, helpful staff, walking distance to UC Berkeley and many restaurants. No on-site parking however there is a parking garage located just across the street for $35 a night. We had a great stay.

8/10

Excellent

24 Jul 2026

Genna

The hotel itself is great. Well taken care of and great location.

10/10

Exceptional

24 Jul 2026

Yvonne C

Beautiful hotel. Older structure. Needs updates. Otherwise, a pleasant and reliable stay.

10/10

Exceptional

20 Jul 2026

Marisa

My boyfriend and I stayed here because we were going to a show at Spats for my birthday. Neither of us have ever stayed in a Berkeley hotel and my GOODNESS are we so glad we stayed here!!! Considering how walking distance it is to a lot of great spots and how exceptional the staff and room is, the price is insanely reasonable. I was helped at the front desk by Quee (I think I spelled he name correctly, girl if you see this I miss you lol!!) and she was a DELIGHT. She helped me check in super easy and honestly I think its the most fun I've had just checking in haha. The room itself was very clean and very cozy, and the room service we ordered from the in-hotel restaurant was absolutely lovely. We ubered to Spats but ended up walking back around 1 AM and the area around the hotel seemed pretty safe to us. There was still plenty of night life happening and it felt very secure our whole walk back. The nighttime staff that was there when we came back was also very friendly and asked us about our night out which was nice! In the morning the front desk helped us out with getting checked out and our call pulled out of valet so when we left our room for the day it was just a straight walk to the car to load it and leave. I highly recommend this hotel of you're doing something in the area, you won't regret it!!

Partner

10/10

Exceptional

19 Jul 2026

Michael

This is the hotel that I had wanted to stay at for a very long time when I was a young person growing up in Berkeley. It met and exceeded my expectations! The restaurant is absolutely amazing I would go there even if I wasn't staying at the property.

10/10

Exceptional

18 Jul 2026

Christina

Great location to downtown and walkable to the Greek theater. Great bar and restaurant too.

Partner

8/10

Excellent

18 Jul 2026

Lin

Nice hotel with good service.

Family

8/10

Excellent

15 Jul 2026

Shannon

Staff and location were great.

Self

8/10

Excellent

14 Jul 2026

Taylor YannTay

The place is too old and is too noise because it is by the street

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Mark

Kelly the bar tender on duty July 11 -13 is tremendous !

Friends

10/10

Exceptional

11 Jul 2026

Julia C

Loved the

10/10

Exceptional

10 Jul 2026

Aisha

Friendly staff, comfortable room, convenient location.

Friends

8/10

Excellent

10 Jul 2026

O H Perry

Everybody was very nice and helpful.
The thermostat was not working in the first room they put me in but someone came up immediately, found another nearby room and helped me move all my stuff speedily and cheerfully.

Self

10/10

Exceptional

08 Jul 2026

Matthew

👍

10/10

Exceptional

07 Jul 2026

Toni

The bar is beautiful, the food is excellent. The rooms are very clean and spacious. The staff were professional and attentive. 10/10 stay.

Family

6/10

Pleasant

07 Jul 2026

Shadae

Staff is very friendly and location is convenient, wish the bathrooms were more up to date though

Partner

10/10

Exceptional

06 Jul 2026

Daniel

The staff there were very friendly and helpful:)

Family_with_children

8/10

Excellent

05 Jul 2026

Michele

The hotel is older. The rooms were a bit small and the bathroom/shower really small. The staff was amazing though and very helpful. Our AC was not working properly. I thought it was just because the hotel was older. It slowly got worse. By the time the room was like a sauna I said something and the staff was on it. They brought a portable AC window unit to the room immediately. The also offered to let us move rooms. The hotel is in a great location. Right close to BART and a little campus Target.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

James

The hotel staff was outstanding...always pleasant and helpful. In particular, Tamar checked us in at a very late hour (after 10 pm). We asked if we could have a microwave in the room and she said that one would be provided by housekeeping in the morning. However, she also asked if we needed one sooner. We replied that we would like one before the morning. She agreed that it was possible and she ended up bringing the microwave to our room herself. That was incredible to us! We were grateful and amazed.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Robert

Very helpful staff. A great bar in lobby. Professional bartenders!

8/10

Excellent

01 Jul 2026

Mark

Historical property recently updated. Great location, so close to UC-Berkeley, BART and restaurants. Our only complaint was the trifecta of noise generators in our room - the wall A/C, an auxiliary A/C unit and the loudest small fridge we have ever encountered. But the shower was great, the bed was very comfortable.

Partner

10/10

Exceptional

30 Jun 2026

Suzanne

Great staff and location! Would definitely stay again!

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Arthur

Hotel Shattuck is perfectly located near UC Berkeley and the BART station. The staff were very helpful and welcoming. My daughter and I stayed for three days and were very surprised that our room was cleaned daily. The restaurant offered different meal options and it had an awesome ambiance. We really enjoyed our stay.

Family

10/10

Exceptional

29 Jun 2026

Charlotte

The location is excellent. Near the downtown BART station and walkable to many restaurants. There is only Valet parking and it is expensive

Partner

10/10

Exceptional

29 Jun 2026

Marissa

Nice clean rooms. The lighting in the bathroom made it easy to get ready. Staff was helpful and quick with requests. We parked in garage across the street which was about $25 per day.

Partner

10/10

Exceptional

28 Jun 2026

Kristin

Staff is incredible. Our stay was comfortable and quiet.

Partner

10/10

Exceptional

27 Jun 2026

omid

Very accommodating staff. Old property (historic building), but well-maintained

Family

10/10

Exceptional

24 Jun 2026

Elizabeth

Very clean, the room was great other than some confusion with the a/c controls. Decent breakfast though expensive. They need to hire more servers and bar staff.

Self

8/10

Excellent

23 Jun 2026

Jillian

Beautiful building, mid customer service.

Friends

8/10

Excellent

22 Jun 2026

Patricia

Great location with train station just outside. Overall the hotel is in good condition, but hallways smelled a bit musty and walls are thin so you can hear even normal volume conversations in neighboring rooms or the hall and anytime someone uses a shower. But the shower itself was good with great pressure and both rain and handheld options. Staff are nice. Good bar in the lobby and simple amenity like getting a small cup of iced lemon water was nice.

Self

10/10

Exceptional

21 Jun 2026

Lilli Anne

Awesome staff. Spacious, smelling fresh and clean room. So many nice coffee shops nearby.

Family

2/10

Poor

20 Jun 2026

Shalome

The front of house staff were great but my room was cold, the shower leaked badly, the gym was tiny and the service in the restaurant was uber slow to seat you or take orders despite there being minimal guests.

Self

10/10

Exceptional

19 Jun 2026

Lan

Room is super clean. Staff are very friendly and helpful. Highly recommended!

Family

10/10

Exceptional

18 Jun 2026

Rebecca

Wonderful dinner in the restaurant excellent bar service

Partner

10/10

Exceptional

17 Jun 2026

Robert

Microwave in the room would have been nice. Loved the Peet’s coffee 😁

8/10

Excellent

15 Jun 2026

Anne

staff is great. Property could use a little refreshing, especially cleaning the dirty carpets.

8/10

Excellent

14 Jun 2026

James

Breakfast ends at 11. Showed up right at 11 other still eating breafast and they refused to serve breakfast and would only off lunch. In room breakfast menu went to 1:30 so we were surprised

Partner

10/10

Exceptional

14 Jun 2026

Alice

Extremely cheerful and helpful staff. Historic hotel with all the modern conveniences so you get both charm and all the necessities. Loved it. Restaurant was also great for breakfast. Very fresh berries, bacon and eggs cooked just as ordered. Would definitely stay again.

Partner

10/10

Exceptional

13 Jun 2026

Denise

Excellent, helpful and friendly staff

Self

10/10

Exceptional

12 Jun 2026

Robert

The hotel does not have parking on the premises. It is necessary to park in a parking garage, several of which are nearby. They are expensive, as I suppose should be expected in a busy downtown.

Partner

8/10

Excellent

12 Jun 2026

anoushka

Great location. Loved the staff and check in process. Room was nice. Bathroom was small. Had a hard time in the shower as it was tiny.

Family_with_children

8/10

Excellent

12 Jun 2026

Linda

breakfast not included but expensive

Self

8/10

Excellent

10 Jun 2026

Carrie

Room was clean, broken faucet but clean, comfortable and great staff.

Partner

8/10

Excellent

04 Jun 2026

David

Good location. Great breakfast. Friendly service

8/10

Excellent

04 Jun 2026

John

Nice, well maintained historic hotel. I genuinely like hotels with character, and this fits the bill.

Self

10/10

Exceptional

04 Jun 2026

Chase

Wonderful and unique hotel!

Partner

10/10

Exceptional

04 Jun 2026

Naomi

My sister and I had the best weekend at this hotel. The check-in staff were great! The Bar staff serve the best drinks and Amari greeted us and made sure our arrival and departure went flawlessly.

Family

8/10

Excellent

01 Jun 2026

Cameron

Nice room… great location.

Partner

8/10

Excellent

25 May 2026

Srinarayan

It was a decent experience

Family

10/10

Exceptional

24 May 2026

Kurt

Great place to stay. Rooms are clean, staff was friendly and helpful, the beds were comfortable. The restaurant was great, live music there some nights as well. Nice bar area. Close to shopping/Berkeley / restaurants. Would definitely stay there again.

10/10

Exceptional

24 May 2026

Mark

My second stay at Hotel Shattuck Plaza was as enjoyable as the first. Staff are most pleasant and the location is hard to beat. Room was neatly decorated and quiet. Looking forward to my return.

Partner

10/10

Exceptional

24 May 2026

Camille

Could use a thicker blanket and thermostat was hard to figure out but loved our stay otherwise including breakfast at Zino

Partner

10/10

Exceptional

23 May 2026

bryan

Great location

10/10

Exceptional

23 May 2026

Ora

The hotel was great but the buffet breakfast for 35$ was definitely not worth it. It is no wonder there was hardly anyone in the restaurant in the morning.
The staff was great.

Partner

6/10

Pleasant

23 May 2026

Simone

This hotel is charming but could do so much better. There was no chest of drawers for clothing, a faulty shower, and they have changed the restaurant breakfast to only a $35 buffet with cold eggs. Staff is young and very nice but can’t seem to help. No business center. Tiny gym. Disappointing.

Partner

8/10

Excellent

21 May 2026

Haideh

The water would not drain from bath tub and it took a while for someone to come up. The toilet would intermittently not flush, and we had to keep flushing to make it work. The coffee machine was not working and we had to call twice to get someone to come and fix it.

Family

6/10

Pleasant

20 May 2026

Edith

we didnt have hot water for showers in the morning. but the staff was really nice and we could see they were working really hard.

Partner

2/10

Poor

20 May 2026

Helen

The couch bed only can fit one person, very uncomfortable. The website didn’t accurately describe. The facility didn’t maintain well, balcony very dirty, ice machine didn’t work, noise from people talking on the street and bus running, air conditioning sound. Only has blanket, no quilt or duvet,

Family_with_children

6/10

Pleasant

20 May 2026

Sean

For the cost it should at least have air conditioning that works. Also not provided the wine I

8/10

Excellent

20 May 2026

Roger

breakfast was buffet only extremely expensive

Partner

8/10

Excellent

20 May 2026

Lee

This was a really beautiful room in a nice, walkable area near Berkeley. Nice bar and restaurant area with coffee, pastries, and a to-go breakfast option. The only quibble is that bedroom dresser was somewhat old and drawers did not close properly. This was an odd oversight in an otherwise excellent property.

Self

10/10

Exceptional

20 May 2026

Angelique

Beautiful hotel. Clean room. Staff always helpful and friendly. My favorite place to stay while in Berkeley.

Family_with_children

8/10

Excellent

20 May 2026

Shuzette

Historic hotel but pricey

Partner

10/10

Exceptional

18 May 2026

Mark

Clean room

4/10

Poor

17 May 2026

Bela

I have stayed at this hotel several times due to proximity to the university. You will never know what kind of room you will get at this hotel. Some stays have been decent with comfortable beds and varying sizes of the bathrooms. Our last stay was horrible. The best was terrible with springs actually jabbing my rib. I was sore for 2 days post. They had a portable AC in there which was a big surprise and the water leaked from the bathroom sink. I will avoid this place going forward.

10/10

Exceptional

17 May 2026

Thomas

Wonderful hotel. Clean room and friendly staff and great location for visiting UC Berkeley. We were greeted from morning until night by the staff and the hotel bar and reception area was always lively. Highly recommend!

Partner

10/10

Exceptional

16 May 2026

Theoni

Good

Family

6/10

Pleasant

16 May 2026

David

The restaurant downstairs by the lobby is terrible. Definitely avoid it!

Partner

2/10

Poor

16 May 2026

Sandra

Shattuck Plaza Hotel in Berkeley was the worst hotel I’ve ever stayed at in my entire living life. We were offered a 25% promotional discount for a two nights day. The offer was not honoured because we were not staying for two consecutive nights. The promotional email nowhere stipulated that two consecutive nights were required. The bedside lamp didn’t work the in room safe didn’t work. The showerhead didn’t work. The coffee maker didn’t work. The room was freezing. The thermostat was impossible to adjust. It was in a hard to reach dark space. Front desk person Derick obviously had no authority to resolve issues and should not have been interacting with guests. He did no more than a programmable parrot could’ve done. Do not stay at this hotel. It is a terrible experience.

8/10

Excellent

14 May 2026

susannah

Yes

10/10

Exceptional

14 May 2026

Maria

Yes

10/10

Exceptional

13 May 2026

Juanita

The staff were helpful and kind. The room was clean. I like the location and the local stores, and amenities surrounding the hotel. The breakfast at the hotel’s restaurant was delicious. I would recommend this hotel. Only street parking or Valet.

Partner

10/10

Exceptional

12 May 2026

Spencer

Hotel Shattuck Plaza is perfectly located for a visit to UC Berkeley, less than a block away. I found everything about the hotel appealing, a nice mix of historic and modern. We had a fanaastic view from our room of the SF skyline and the golden gate bridge!

The standout at the hotel was the staff. I especailly appreciate the young lady who checked us in, she made it so seemless and made sure the valet took care of our car, then greeted me by name throughout our stay.

Looking forward to being a regular customer here when we come up to visit our daugther at college.

10/10

Exceptional

11 May 2026

Linda

We loved our stay! Had fun and salable fun place. Great restaurant and wonderful dinner!!$

Family

10/10

Exceptional

10 May 2026

Matt

Clean room. Great staff. Room service was good.

10/10

Exceptional

10 May 2026

Pietro

This is just a great little hotel. I thoroughly enjoyed every minute of my stay and did not want to leave. I said I wanted to sleep and was given an extremely quiet place that was just what I needed. I would and will book Shattuck the next time I need a hotel in the East Bay.

Self

2/10

Poor

09 May 2026

Sandra

HVAC was difficult to adjust, in room safe did not work, coffee machine did not work, no Kleenex in Kleenex box, bedside lamp did not work

Partner

10/10

Exceptional

06 May 2026

James

Great stay at the Shattuck. Rooms were clean, staff were friendly and helpful, and the location was perfect for a walk to the Berkeley campus. Great food options near by! We will definitely be back.

Family

2/10

Poor

06 May 2026

Lance

Terrible stay. They ran out of the room that I booked with double beds then upgraded us to a suite with a pullout. Initially I was pleased but then we saw the pullout and it's wasnt suitable for anyone to sleep in. The crossbar was right on our lower back. We had to book another hotel at like 10pm. Thank goodness we found one. Also the phone didn't work and were were not provided enough towels.

Friends_and_family Family

10/10

Exceptional

05 May 2026

jonas

I booked a “business” room which clearly specified 2 people. The room I was given was to accommodate 1 person. Small with double bed . The bathroom was tiny with little shelf space. The additional glass shelf was broken and could not hold anything.
The staff was very helpful to get me a different room for the remaining 3
Days

Partner

10/10

Exceptional

05 May 2026

Taal

Cgrg

10/10

Exceptional

05 May 2026

Lan

Friendly and convenient location

Pet

8/10

Excellent

04 May 2026

Avary

Clean room & staff was nice

4/10

Poor

04 May 2026

Keith

The staff were very friendly and helpful however the room and its condition had much to be improved on. The room itself was feet from the elevators and shared a wall with it making noise throughout the day and night. Avoid room 500, 600, etc. The bathroom door was a sliding one but never stayed closed, the shower water was always lukewarm warm and the general condition had much to be desired. Just a tough stay in general.

Partner

10/10

Exceptional

03 May 2026

Raymond

great property and staff, will def come back!

Family

10/10

Exceptional

03 May 2026

Marta

Eve

Family

2/10

Poor

03 May 2026

Gavin

Terrible stay! Dirty and disappointing. Shower didn’t drain properly, had to shower in standing water. Complained at front desk and was offered free coffee or breakfast, which I declined. I wanted to speak to the manager and I was assured that he would call me. I did not receive a call in three weeks so I emailed him. He eventually responded with an apology and didn’t care, said they would fix the problem. No monetary compensation, which was certainly in order. Everything was handled wrong by them from start to finish and I did not feel like a valued customer. This vacation included our staying at five different hotels and every one of them was better than this one, in every single way! Cleanliness, value, comfort, and service. We travel frequently and will never stay at a hotel managed by this corporation.
STAY ELSEWHERE…..you will be glad you did!

Friends_and_family Family

2/10

Poor

03 May 2026

Malaika

Horrible stay! Look elsewhere!
We had two rooms, valet parked a car, ate at the restaurant, drank at the bar and spent plenty of money at this hotel over 3-4 days. I knew this was a historic hotel and we chose it for its charm and central location. The only good thing was the location. When checking out I informed the staff that our shower didn’t drain, which got worse and worse throughout our stay. I was showering in standing water and even showed them a picture…so gross! They apologized and offered free coffee or breakfast. I said it was bigger than that. They assured me the manager would contact me because they could not do anything more than that but would let him know. The manager never called. Three weeks later I called and emailed the manager, and I included the gross picture. He eventually apologized by email and said they would address the problem and fix the drain issue. WHAT? There was no shock and real concern, which indicated that this was a normal complaint. There was no monetary compensation of any sort. After spending my entire career in sales and service, I couldn’t believe it. I personally would have handled this differently in many ways so that there was better communication between staff and the customer, the way complaints were handled by management and finally I would make sure my customer knew they were valued. You have a choice when traveling…..don’t choose a hotel that does not appreciate your business.

Friends_and_family Family

8/10

Excellent

03 May 2026

Cheryl

The hotel is fine. The beds are way too small.

Family

6/10

Pleasant

02 May 2026

Ronel Marcos

The ac and water pipes are noisy