Name: Oakland Marriott City Center
Address: 1001 Broadway, Oakland, 94607, US

10/10

Exceptional

13 Jul 2026

ERENDIDA G

Everything was great!! The room and beds were comfortable. Great choice for our stay!!

Friends_and_family Friends

6/10

Pleasant

13 Jul 2026

SCOTT

Great staff and security... and that's about all there is to say.

Self

10/10

Exceptional

13 Jul 2026

Daniel

Great stay for a short trip!

Business Self

6/10

Pleasant

13 Jul 2026

Chenae

Upon checking in to the hotel the front desk staff were kind and quick. They have beautiful art alongside the outside of the building.

My only gripe is this Marriott is in need of serious renovation. The elevators are so old we could not tell if it was moving or not in addition to the button for the floor we pressed not working. The worse part was the bathroom. The tub was gross and so was the mat provided. I could tell they remodeled the rooms and did the least they could with the bathroom by not remodeling the tubs.

The bathroom was also very tiny. The toilet paper roll was behind the toilet. You also couldn’t keep the floor towel (to soak up water) on the floor and open the door as it was close to the ground and pushed the floor towel back.

The bed ended up being very comfortable but had blonde hair on it upon checking in. My stay was brief so I didn’t watch the tv or desire to try the other amenities.

Partner

10/10

Exceptional

12 Jul 2026

Maliyah

Staff was great-Dennis was very friendly and courteous. Anytime we needed anything the staff was ready to assist. We look forward to visiting this location again.

Family

10/10

Exceptional

12 Jul 2026

Gregory

N/A

6/10

Pleasant

12 Jul 2026

Larry

They had food left over from the previous guest in the refrigerator and took them all night to come up to come and clean it out, but they finally did and the rest of the day was cool but the price I had to pay to stay at this hotel was disappointing as I was hoping before Expedia to give me free parking, but it’s OK you live alone I’ll do better next time to plan better for this day

10/10

Exceptional

11 Jul 2026

Real

Forgot wallet, was found and kept by front office,
Nothing was missing !
Very nice
Will definitely return
Quiet room, great location

Partner

10/10

Exceptional

11 Jul 2026

Edgar

The access to the downtown area.

Partner

10/10

Exceptional

10 Jul 2026

Marcela

Clean, updated, friendly staff.

Partner

10/10

Exceptional

10 Jul 2026

Ernest

Clean room, they ACTUALLY cleaned after the first night AT REQUEST though. Staff was lovely. No Breakfast which is Wack. No Continental breakfast which is even more wack. And parking sucks, $50 a night for parking is highway robbery. Parking should be included for All guests at least 1 space come & go!!!
I was informed that there's extra charges for come & go parking which is like being held Hostage. It's NOT A GOOD Feeling to be charged money to come & go from parking. Most humans are from out of town so they will be coming & going. That is Basically a Financial Scam Hotels ARE GETTING AWAY WITH charging Ridiculous parking fees & charging Extra to come & go SMH.

Self

10/10

Exceptional

03 Jul 2026

Trinity

Great location!

Family

10/10

Exceptional

02 Jul 2026

Rhonda

The staff was great

2/10

Poor

30 Jun 2026

Ignacio

When we first checked in the man that was helping us wasn’t helpful at all we asked him about the parking and all he said was “Well it’s $50 a night.” We didn’t care about the price. We just wanted to find where the parking structure was and all he said was go around the building. Then once we got to our room, everything was nice and clean, but the TV didn’t work it would glitch and it would take forever to load when we were trying to sign up for the Wi-Fi. We were having trouble so we went downstairs to see if we could get some help from the staff and all they said was give it an hour, it should work and the Wi-Fi never worked. So we were there for 2 1/2 days with no Wi-Fi. The front desk employee, Safan, was very rude and not helpful when asking to help find our room. Lastly, no free parking. It is $50 for one night of parking and $60 if you want valet per night. Would never stay here again.

Partner

10/10

Exceptional

27 Jun 2026

La Tresha

Wonderful stay

Partner

8/10

Excellent

27 Jun 2026

William

Should have had parking included. Thought I got this, but ended up with two reservations going at the same time. Could not delete one- just had to guess which one had parking included and guessed wrong.

10/10

Exceptional

23 Jun 2026

Savannah

The hotel environment and location was absolutely amazing. The staff were welcoming and the parking was secure

Friends

10/10

Exceptional

22 Jun 2026

Pamela

Great location, helpful staff, quiet rooms, lovely ballroom, decent food options and lively neighborhoods nearby. Walkable things to do. Jack London Square is great!

8/10

Excellent

15 Jun 2026

William

This was a great clean, safe property, with great staff, and amenities. Very aesthetically pleasing, with a classy look and great art. The down side is the $55 a night valet parking fee which is high but worth it, if you value your automobile, and your safety. Also, the valet staff lost my leather key fob cover, which I hope will be brought up as a teaching moment in their next staff meeting. Attention to details when dealing with car keys is needed.

Partner

10/10

Exceptional

14 Jun 2026

AMATARI

Great experience

10/10

Exceptional

09 Jun 2026

JR

Iron restaurant was closed, each time i went.
no sign telling operating hours.

10/10

Exceptional

06 Jun 2026

Oyunchimeg

Clean room

Self

4/10

Poor

02 Jun 2026

Roman

Parking is paid, around 50-60 dollars per day, so its 20 percent from room cost.
I thought rooms are soundproof, but nope, my neighbors were talking and walking around midnight, waking me up, i was hearing everything.
Not worth the price, spend around 300 per nigh for this.
Rooms, shower, bathroom and beds are ok. Breakfast is not free.

Partner

10/10

Exceptional

01 Jun 2026

Marcela

When got to the hotel Saturday night I realized I had failed to finalized the transaction; the person at front desk was patient enough to allow us to complete the transaction before she checked us in.

A huge thank you to them, I was so stressed, but they made it super easy to solve the problem.

Partner

10/10

Exceptional

30 May 2026

ilene

The location of the property is close to public transit and shopping. Housekeeping was a major perk for me. Nothing like getting back to a clean room. Thank you so much! The room and property were clean. The view from my room was breathtaking! Loved the bath and body products! We were provided enough towels and wash cloths. Overall one of the best stays I've had. I highly recommend this property.

Family

10/10

Exceptional

30 May 2026

Itala

Bay view room was beautiful! The view was spectacular, everything was very clean & staff were super helpful. They were able to let us check in early, which was super helpful as well. We ate at the restaurant for breakfast & it was good. A little pricey but nothing out of norm.

Partner

10/10

Exceptional

28 May 2026

Silvia

Clean room with nice amenities. Great location for using public transportation.

Partner

10/10

Exceptional

28 May 2026

Danya

I really enjoyed my stay and I will definitely return in the future!!

Family

10/10

Exceptional

28 May 2026

Yessenia

Everything was great but Valet was pricey. $198 for 3 nights of Valet. Normally I’d be ok with self-parking but having to park across the street at night there didn’t seem like the best option especially if you’re only saving $10 per night.

Partner

10/10

Exceptional

27 May 2026

Willie

Loved the bar and the bar Tender! He was great!!

6/10

Pleasant

26 May 2026

Elias

bathroom outfated, shower not great, they charge you for every possible thing they can. dont even have complementry bottles of water. for the price I will find something much better next time.

Friends

8/10

Excellent

25 May 2026

Dena

Centrally located in Oakland, this Marriott must have renovated from the last time I visited. They’re going for a more chic urban vibe in the decor. Front desk was super helpful in getting checked in and I appreciated we got to tell them up front we wouldn’t need housekeeping.

Unfortunately the room was not very well maintained. There were a lot of missed details, like (3 glasses instead of 4 for the ice bucket and bathroom), the fitted sheet was barely tucked in, and there was a layer of film and dust on the toilet and on the back of the bathroom counter. Details you miss when you’re in a hurry. Likely they are short staffed or management isn’t giving housekeeping adequate time to turn over rooms.

The bed was otherwise comfortable and the shower was very nice with a detachable showerhead. The view from the 7th floor was beautiful + there was a mini fridge to store our items in. All and all, I would stay here again.

Partner

8/10

Excellent

25 May 2026

Young

clean room, easy access to bart station as the station entrance is literally in front of the hotel that you can walk in 2 mins. area around the hotel has good mix of restaursnts, cafes and retail stores, bed is good, plenty of hot water, staff very responsive to needs when asked. overall a good modern business hotel. would stay again without hesitation

Self

8/10

Excellent

24 May 2026

jessica

Upon arrival at 7pm on a Friday, i was behind one group....it took almost 30 minutes for check in as only one person was working, i found it odd to have that on a holiday weekend..receptionistwas really doing her best! . Room and property was clean. Until the next morning when we exited our room to find someone had lost part of their hair extensions....no biggie....but after housekeeping came through it was still there...for 2 days actually lololol...the location is crazy convenient...people that work here are super nice. Will definitely stay again

10/10

Exceptional

24 May 2026

Margaret

The staff was very friendly and helpful. The only thing that we did not like was that the whole weekend the water dispensers were empty

Family_with_children

10/10

Exceptional

24 May 2026

Miguel

Excellent

Family_with_children

10/10

Exceptional

23 May 2026

Wendy

Travel toothpaste would be good, in the convenience store

Partner

10/10

Exceptional

22 May 2026

Damian

Very smooth stay

Self

4/10

Poor

22 May 2026

Lora

this started with check in. the clerk had no idea what he was doing and royally messed up this reservation. Also they did not know directions to certain places we had to look up on our own. I'm still waiting for my refund as we paid for the room twice. The clerk said the room had not been paid for when in fact it was. Another person in my party had to pay for the room. I was still charged for the room as well.

Friends_and_family Friends

8/10

Excellent

19 May 2026

Elsa

…

10/10

Exceptional

18 May 2026

Erick

1st time there and the stay was great! Will book here again when I visit Oakland.

Family_with_children

10/10

Exceptional

18 May 2026

Shuzette

Wonderful helpful staff - we were there for my son’s graduation at Berkeley and they made it so easy for us - the rooms are spacious

Family

10/10

Exceptional

17 May 2026

DeBorah

I truly enjoyed my time at Oakland Marriott City Center. Their is nothing like it. The food, professional staff at the front desk, lobby staff, household technician (maids) and the fitness center!

Friends_and_family Friends

10/10

Exceptional

17 May 2026

Curtis

Great place to stay in Oakland.

Partner

2/10

Poor

15 May 2026

Robert

There was no breakfast, they were understaffed

Family_with_children

10/10

Exceptional

13 May 2026

Stephanie

Nice terrace area off of the fourth floor. Would’ve been nice to have a full length mirror in the room.

Partner

10/10

Exceptional

08 May 2026

Karen

Great stay loved the location

10/10

Exceptional

06 May 2026

Aurelia

Great stay, perfect location clean rooms wonderful city view. Patio area was cute and peaceful
Great for families.

Friends_and_family Family

10/10

Exceptional

04 May 2026

Patricia

Room was clean and breakfast was good. Staff helpful and pleasant.

10/10

Exceptional

01 May 2026

Taras

This was a very nice hotel and the price I secured was very pleasing to my budget. I was able to visit the Bay Area and not break the bank. The hotel was close to the Jack London Ferry stop so it was an easy quick ride to San Francisco. Also the hotel is only a short walk from the BART stop, to get to and from the San Francisco Airport, so you can save a ton of money using public transportation, no new for rentals or Ubers. The only drawback was that it was not many places that were opened downtown on the weekend for food but I was able to find some good eats in walking distance from the hotel at the Oakland Street Food Cafe, great food. I would highly recommend this property and would stay again if I visited the Bay Area. Its both affordable and convenient to get to. Hotel staff was friendly and helpful.

Self

10/10

Exceptional

30 Apr 2026

M. Carmel

Everything was lovely. Clean. Comfortable. Nice onsite bar restaurant. All staff courtesy. Have stayed many times and would stay again. Only one complaint: no safety bars in the tub/shower. Challenging for my husband to get out safely

10/10

Exceptional

26 Apr 2026

Nancy F.

Clean room; great view from room.

Partner

10/10

Exceptional

26 Apr 2026

JoonWon

Room was big and clean, staff was nice

Self

6/10

Pleasant

21 Apr 2026

Melissa

Outdated room with musty smell. Scary people hanging out around front of hotel.

Family_with_children

10/10

Exceptional

21 Apr 2026

Samuella

This was my first time to use Hotels.com

I was slightly worried for a moment about the site when i tried to confirm my reservation a week before my stay. The hotel could not find my confirmation number from Hotels .com
The reservation number that i received was different from the usual hotel confirmation.

Going forward, I recommended Hotels .com give the customer a confirmation number that hotel can easily locate. Also a direct number to their site, as well as to speak to a live representative should there be any questions

The Hotel Stay:

The rates were pretty good.

Was told they charge for breakfast, so i passed. Room
was clean nicely arranged. Staff was very nice and helpful.

My only con was the pricing for self parking. It was pricey. It should be free if you reserve 2 or more rooms.
Especially for a one night stay.

Would I use this site again ? Perhaps I would. I don't travel much, but overall it was very nice.

Thank you
Hotels.com

Friends_and_family Friends

4/10

Poor

21 Apr 2026

Ryan

Booked a double queen room and upon arrival was given a single king (for three adults). Inadequate bath towels for three adults. Uncleanly restroom.

10/10

Exceptional

20 Apr 2026

Misty

My dad and I both enjoyed our breakfast at the restaurant in the hotel. The staff were very friendly, attentive, and prompt. The food was good. I did really like how the parking elevator was attached to the hotel. It was very easy to park overall I would recommend this hotel.

Family

10/10

Exceptional

19 Apr 2026

Alicia

Clean and well located, if you are planning to go into the San Francisco city during your stay, this hotel is perfectly located as it is just a bart ride away! Truly enjoyed our stay.

Family

2/10

Poor

19 Apr 2026

joe

Didn’t fo

10/10

Exceptional

14 Apr 2026

Nicole

room was very clean. Staff was very friendly. I really enjoyed my stay. Can’t wait to return.

Self

10/10

Exceptional

13 Apr 2026

Kevin

The rooms were wonderfully clean and I loved it

Friends_and_family Friends

8/10

Excellent

12 Apr 2026

Ria

We didnt eat and use amenities

Family_with_children

6/10

Pleasant

12 Apr 2026

Justin

For what I payed for the room. I would have expected brakefast and free parking. But instead I got no brakefast and had to pay extra $40 for parking.

10/10

Exceptional

08 Apr 2026

Lynn

Decent firmness to the mattress, loved the feel of the duvet. Very clean bath.

Self

10/10

Exceptional

06 Apr 2026

Louis

Everything was very good to excellent.

Partner

10/10

Exceptional

06 Apr 2026

Kathy

Wonderful stay

Self

10/10

Exceptional

05 Apr 2026

Lynn

Super clean room, seemed like it must have been newly refurbished.

Self

6/10

Pleasant

02 Apr 2026

Bobby

Checked in my restroom had pee all over the toilet like the maid didn't even bother, there was no breakfast, paid for parking thru Expedia but it was not honored at the site, and no breakfast

2/10

Poor

29 Mar 2026

Sean

Parking was $51 which is ridiculous.
I asked for a luggage cart and porter left to go get one and never returned so we had to carry our bins up to our room.

Lastly, someone was smoking weed on our floor and it was aweful - the whole floor stunk.

I would not stay here again

10/10

Exceptional

25 Mar 2026

Samantha

Get the breakfast at the restaurant. You will not regret it! Food was amazing and the service was top notch. Rahman waited on us all week and shared amazing life lessons with us. We won't forget his wise words!

Family_with_children

6/10

Pleasant

24 Mar 2026

Sarah

Property was fine but there must have been a convention there and we had to wait over 2 hours to check in. Hotel should have been more accommodating to individual check-ins.

Partner

6/10

Pleasant

20 Mar 2026

Joe

Our room A/C was not that great. We slept in warmth out two night stay. I’m not much of a complainer so we just dealt with it. The area is a bit sketchy with so many hopeless around. I wouldn’t talk out alone….

Friends_and_family Family

10/10

Exceptional

18 Mar 2026

Sheldon

On Monday, March 9, 2026, 13:19, Sheldon Patterson wrote:

Dear Manny,

Thank you for your detailed explanation regarding the $259.16 authorization. I appreciate the transparency about how the third-party reservation was configured within your property management system and how the authorization was mistakenly placed on the billing share rather than the incidental share.

That said, I want to be very clear: [email protected] is a valid and active email address, and 408.705.8015 is my valid mobile phone number. Both are correct and fully operational.

Regarding the authorization, while I understand the internal explanation involving system shares and third-party billing structures, an authorization for the full room and tax amount—when the stay was already prepaid—creates unnecessary financial strain and inconvenience. Even if the amount does not ultimately post, an improper authorization can:
•Temporarily reduce available credit or accessible funds
•Trigger overdraft or over-limit fees
•Interfere with other pending financial obligations
•Cause reputational or credit-related complications in certain circumstances

It is important to note that unauthorized or improperly processed charges, even if temporary, may carry legal implications depending on their impact and duration. Consumers are protected under federal and state financial regulations regarding unauthorized transactions and improper billing practices.

Self

10/10

Exceptional

16 Mar 2026

Gloria

Very clean room staff friendly

Family

8/10

Excellent

15 Mar 2026

Eugenia

Nacho who works at the 2nd floor bar, Iron & Oak, was very friendly, kind and professional. His customer service skills were superb.
Also, our room service was excellent. She cleaned all of my cream bottles and arranged them neatly on the bathroom counter.

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Jasmine

Great stay for kids and adults.

10/10

Exceptional

14 Mar 2026

Damian

Room was great.

Self

10/10

Exceptional

14 Mar 2026

Kathleen

The staff were incredibly helpful. Great stay. Will definitely come back again.

Partner

10/10

Exceptional

10 Mar 2026

Barbara

Comfortable and clean

10/10

Exceptional

07 Mar 2026

sheryl

Outstanding hotel

10/10

Exceptional

04 Mar 2026

Jasmin

Clean and updated nice rooms.

10/10

Exceptional

03 Mar 2026

Clyde

found excellent shops nearby. Idid not go to the spa

Self

10/10

Exceptional

03 Mar 2026

Rodney

Room was clean and organized staff helpful and area clean

10/10

Exceptional

01 Mar 2026

Marcos

Cool

8/10

Excellent

24 Feb 2026

Veena

The view was the best. Everything else was good. Wish I got complimentary breakfast for that price.

Business

10/10

Exceptional

23 Feb 2026

christopher

Room was clean and staff were friendly and helpful

Friends

8/10

Excellent

23 Feb 2026

Max

Everything was as expected. Solid Marriott in perfect location.

10/10

Exceptional

23 Feb 2026

Luis

Yes

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

Cornelius

Great stay! Very clean. Very accommodating and professional. Rahman was a great bartender and the staff was pleasant. Everyone was doing their jobs and they worked as a team. The food was good too!

Self

6/10

Pleasant

20 Feb 2026

Amanda

the TV didn't work and for the price - I can't believe there's no continental breakfast

Self

10/10

Exceptional

16 Feb 2026

Jesse

Yes