Name: Sonesta Emeryville - San Francisco Bay Bridge
Address: 5555 Shellmound Street, Emeryville, 94608, US

4/10

Poor

20 Jul 2026

Suzanne

We booked this hotel for a concert weekend the reasons were great location and inexpensive parking for the Bay Area, but at what cost…the room wasn’t clean, hairs in the bath, an actual toe nail clipping on the pull out couch and looked like a blood stain? Who knows the overflow drain in the bath came off as it was glued on. Crazy priced coffee $7 for drip and the food selections started at $20 for pancakes, they offered us a standard buffet for $30pp we passed and walked to black bear. There are better hotels in the same vicinity, I would not book here again.

Partner

10/10

Exceptional

19 Jul 2026

Mary

Liked it’s proximity to the bay and lots of shopping options.
Reasonably prices, nice rooms, comfortable mattress and great pillows. Also rooms were pretty sound proof. They need to mention all rooms have a mini-fridge and there is no deli on-site. I’d definitely stay here again.

Self

10/10

Exceptional

19 Jul 2026

Jenipher

Oscar at the front desk was delight during check in. The hotel is fine. The area is a little sketchy but we were fine walking to get snacks. Our room was great. We travelled with our dogs so any hotel who is pet friendly is good in my book. They charge $75 for pups which seems expensive. We stayed at a number of girls that were pet friendly and the pet fee was usually $25 total or &25 per pup. So our room was only $100 but between the pet fee and parking fee plus taxes we paid an additional $127!! But the hotel was good and the people were friendly.

Pet

8/10

Excellent

18 Jul 2026

Hector

Price for parking is a bit pricey. Also security deposit is better done with credit card since there’s a up charge for using debit card.

Business Family_with_children

10/10

Exceptional

18 Jul 2026

Brenda

Very clean, nice views and overall quiet.

Partner

6/10

Pleasant

16 Jul 2026

Elizabeth

The positives: Super clean, good location, good and useful amenities, clean room with a comfortable bed.

The negatives: Hidden fees. You cannot post exact dollar amounts on reviews, but I will say we stay in hotels 2-3X a month and I have NEVER had a deposit this high. Then paid parking for a shared lot with sketchy people just walking through it. The shower felt like a joke, such a tiny stream we had to laugh bc it was so crazy.

Let me say, I never ever mind paying for quality. But I do care when I’m not told amounts up front. Especially bc I called ahead of time AND confirmed at check in prices that were then not told or explained.

Partner

8/10

Excellent

16 Jul 2026

Dana

The room was clean and a nice bed. Parking was easy. Great location.

Partner

10/10

Exceptional

16 Jul 2026

Stacey

Condiments was pricey @ downstairs market, but overall great place and great view if you get a room overlooking the ocean.

Partner

10/10

Exceptional

15 Jul 2026

enma

Buen serbicio

10/10

Exceptional

15 Jul 2026

Leanne

Very nice and clean hotel

Partner

6/10

Pleasant

14 Jul 2026

AbdulRauf

No breakfast, had to pay for parking. Had 2 bottles of water for customer courtesy but $9 if you drink the water. Had to book as it was last option, horrible, its not like it was a cheap hotel. Would not recommend to others.washroom was also outdated

Business

4/10

Poor

13 Jul 2026

Michael

$30 for a cheap breakfast $6 for a nasty coffee dirty rooms nasty floor found dirty clothes under the couch

Partner

10/10

Exceptional

11 Jul 2026

richard

Had a wonderful stay.

Friends

8/10

Excellent

10 Jul 2026

Gavonni

I don’t like the parking situation. U shouldn’t have to use ur room key to get in & out the parking area

Self

2/10

Poor

10 Jul 2026

Luis E

Terrible i already paid and they charged twice

10/10

Exceptional

09 Jul 2026

Kathleen

Lovely room with a view of the water. I really benefited from there being laundry access. Close to the train station if you are taking a trip by train.

Self

8/10

Excellent

08 Jul 2026

Maria

Hotel is very close to all the shopping center and restaurants. It’s clean and staff are very helpful and friendly. However, wifi keeps getting disconnected.

Family_with_children

2/10

Poor

07 Jul 2026

Josephine

I would never stay here again! The room was ghetto, homeless people were lingering in parking lot, the towels and blankets were stained , there was burn marks on the blanket.I opened the covers and there was an eye lash and hair. It was late when my kids and I checked in so we had no other choice but to stay .

Family_with_children

10/10

Exceptional

07 Jul 2026

April Rose

Clean room

Family_with_children

4/10

Poor

06 Jul 2026

Jeremy

Staff was friendly - and some were particularly helpful including a maintenance worker who literally helped us patch our smashed window with some cardboard.

Our room had a cracked window and shoe prints in the bathroom upon our arrival. While the room was otherwise clean enough and quiet, the shoe prints to start were quite a turnoff.

Most of the property still looks in pretty good condition but the elevator (especially the buttons) appear quite worn.

Worst part was - the $25/night parking. It wasn't as if parking was scarce - so the charge is already steep. Not sure (besides just charging people) what the fee is for because there is no security. Our car was broken into overnight while parked in the compound. It had its back to a fence and as in the front of the hotel within view of our room.

I have stayed at this hotel probably 7 times (four times for personal/family travel) but I think this time may have been my last.

Partner

6/10

Pleasant

06 Jul 2026

Carol

The room I was assigned had a filthy bathtub. It had not been cleaned. I used a towel to wipe what looked like sawdust or vomit to make sure it wasn't a stain and it came right off. I called the desk and was reassigned to the room next door. I am a senior traveling with an adult disabled son. We arrived late and my son had an accident as we were trying to push the luggage cart out of the doorway (it didn't roll easily and we have extra luggage due to my son's medical needs). I sent him to the bathroom while I got the luggage into the room. I went back to assist him and found the filthy shower. I called the desk and was told housekeeping was not available so we would have to switch rooms. I requested assistance with the luggage and the desk said they were alone so no one could help. He did assign the room next door and bring me the key and luggage cart. The morning staff was friendly and filled our water bottles with ice because the ice maker on our floor was not functioning.

10/10

Exceptional

05 Jul 2026

Yousef

Like the Location ; However the Lobby can be renovated to have a more friendly set up

Self

6/10

Pleasant

05 Jul 2026

Victor

The restroom to our room was not cleaned AT ALL. Kind of upsetting and luckily the front desk just switched us to a new room. House keeping did not change our sheets or towels the next day which is annoying to have to keep having someone let know these things but I didn’t because it should’ve been done in the beginning. Would not stay here again

Partner

10/10

Exceptional

05 Jul 2026

David

This stay represented adding an additional day to an existing 3 night stay. Everything was handled smoothly. I was able to stay in the same room I had already spent the previous 3 days. Staff was friendly. The property was well kept up. Plenty of choices in the neighborhood for shopping and dining.

Self

10/10

Exceptional

05 Jul 2026

Edgar

Great place to stay. Close drive to San Francisco. Shopping center nearby. Rooms are very clean and comfortable.

Family_with_children

10/10

Exceptional

04 Jul 2026

Yolanda

Clean room

Family_with_children

10/10

Exceptional

29 Jun 2026

David

The price and quality of the hotel was a good match for me. The staff was friendly and helpful. The was nice, comfortable, and everything worked appropriately. The neighborhood had plenty to choose from fir shopping, dining, and entertainment. In my case the walk to the train station was tricky due to the numerous overpasses that surrounds the area and Google maps telling me to down streets that we're not passable.

Self

10/10

Exceptional

28 Jun 2026

Gary

Great stay!!! Pool is a little cold but still good.

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

Margaret

Did an overnight between trains... Our room was clean, comfortable and quiet. Staff was very helpful. We opted for early check-in which allowed us to relax and enjoy our day in San Francisco.

Family

10/10

Exceptional

25 Jun 2026

Ronald

Very clean and quiet. Curtious attentive staff, secure parking .

Partner

10/10

Exceptional

25 Jun 2026

Tracy

Nice Hotel near everything

Friends

10/10

Exceptional

24 Jun 2026

Michelle

Clean, friendly, nice indoor pool area perfect to chill

4/10

Poor

24 Jun 2026

Jenniffer

This hotel was very expensive for what it provided. There is only pay breakfast, you have to pay for parking, but the worst for me was there is no microwave in the room which makes it harder to eat if you are on a budget/with kids. I was charged for parking even when I didn’t have a vehicle and the rooms are sub-par and very small. We did like the neighborhood though and there was an indoor pool instead of outdoor which was a plus.

Friends_and_family Family

2/10

Poor

23 Jun 2026

Elizabeth

We had booked a non-smoking room and we had to get up at 1:30am to let the front desk know someone was smoking weed and our room smelled horrible. The front desk guy just said sorry and moved us rooms a couple doors down, I would expect a different response and even a manager reaching out but nobody did. I will not be staying in this hotel again.

Family

10/10

Exceptional

22 Jun 2026

Dwight

Brooke the desk clerk was awesome.
She was very professional, helpful and attentive.
The room was clean and spacious. The shower was a little small.
I will definitely stay there again.

Friends_and_family Friends

10/10

Exceptional

22 Jun 2026

Carlos

Nice place in the bay with great amenities.

Self

10/10

Exceptional

21 Jun 2026

KIBIBI

Clean

4/10

Poor

20 Jun 2026

Alan

The Bathrooms are old an dated. My bathroom had broken tiles on the floor, rusted shower head and mold in the grout. Not worth the money.

Self

10/10

Exceptional

20 Jun 2026

Romulus

Perfect in all aspects

Partner

10/10

Exceptional

19 Jun 2026

Linda

Great stay, and within walking distance to bus stops, restaurants and shopping

Partner

10/10

Exceptional

19 Jun 2026

Mariama

Convenient location, walkable distance to many stores.

Partner

2/10

Poor

17 Jun 2026

Ghalab

They did not return my deposits

10/10

Exceptional

16 Jun 2026

Nasser

Amazing location clean and great service

Family_with_children

10/10

Exceptional

16 Jun 2026

Harold

Location great

Self

10/10

Exceptional

15 Jun 2026

michael

Magnificent view from the 11th floor, Bayside, that compensated for the lack of heart water at 9 AM

Self

10/10

Exceptional

15 Jun 2026

Lateef

The most unique aspect of this hotel is location, location, location! At the entry to the SF-Oakland Bay bridge, it is a short hope into San Francisco without having to pay SF hotel prices! There is ample shopping around the hotel grounds. Also, if you have destinations in the East Bay, it's quick access without having to navigate SF traffic!

Partner

10/10

Exceptional

14 Jun 2026

Zulema

Very clean and love being able to walk to the shopping center!

10/10

Exceptional

13 Jun 2026

Stephanie

A beautiful, clean, calm and quiet hotel. Just what I needed!

Family

8/10

Excellent

13 Jun 2026

Nelson

Nice stay. Convenient location for us. We were in town for Cal event

10/10

Exceptional

13 Jun 2026

Phat

Convenient location. Friendly staff.

Family_with_children

4/10

Poor

10 Jun 2026

Deshon

Booked a king room and was “upgraded to a double queen.” The upgrade was the fact that it had a view. I wanted a king bed not a queen. The night auditor didn’t explain this to me until after I was checked in and went to my room. He then explained to me that they had no other kings available. If that was the case why was it available for me to book? Next, the A/C was very inefficient. It blows poorly and did not get cold at all. I also expressed this issue to the night auditor and he had an attitude about me telling him. He proceeded to let me know that there were no other rooms available and wanted to send maintenance to my room at 1 in the morning. I was tired and checked in at 12am. It was already late. I will be disputing as this was not a great stay.

8/10

Excellent

09 Jun 2026

Soraya

Expensive menus, but quiet and clean.

8/10

Excellent

09 Jun 2026

Farouk

they did not clean the room every day

Self

8/10

Excellent

09 Jun 2026

Farouk

room was not cleaned every day. only if you request.
I did not know

Self

8/10

Excellent

08 Jun 2026

Thomas

A good place to stay

Self

8/10

Excellent

08 Jun 2026

Laura

It was a pleasant place to spend the night. One suggestion is that it would be helpful to let visitors know about the free bus service around Emeryville.

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Alphonso

My stay was excellent
No complaints

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Mary

The location served our needs perfectly. The staff were outstanding. The hotel was clean and inviting. We would recommend Sonesta to other travelers and would be happy to stay with them again.

Family

8/10

Excellent

07 Jun 2026

GLENDORA

Thanks for the early check in, 1:30 instead of 4 pm.
The room was spacious, clean. View was ok, we did see the bay but lots of freeway too.
The refrigerator compressor was really noisy, we had to unplug it because it woke us during the night.
I was surprised at the cost for a bottle of water in the room$9. It was Evian brand but still seemed a bit pricey.
Over all for the price, I would recommend this hotel.

8/10

Excellent

07 Jun 2026

Andrea

Very busy - did not expect the up charge for parking

Partner

10/10

Exceptional

06 Jun 2026

Qing wen

我

10/10

Exceptional

06 Jun 2026

Cortney

Check in was super fast. Great location. Indoor pool and hot tub

10/10

Exceptional

05 Jun 2026

Therese Michele

.

Self

10/10

Exceptional

04 Jun 2026

Michael

We just stayed one night but everything was great and we enjoyed the clean room and comfy bed. The view on the Bay side of the hotel was really nice. The San Francisco skyline and the lighting on the Bay Bridge was fabulous! Staff was efficient and friendly. A very pleasant stay!

Partner

10/10

Exceptional

04 Jun 2026

Elizabeth

I know times have changed, but I do appreciate little soaps and lotion and soap I can reach in the shower.
The shower took minutes to get warm
(Thought you should know)

Family

8/10

Excellent

04 Jun 2026

douglas

Fast check in, inexpensive parking and good location

Pet

10/10

Exceptional

03 Jun 2026

Wendy

Nice view of the bay. Clean spacious room !

8/10

Excellent

02 Jun 2026

MARY

Even though the WiFi was not working, the staff was extremely accommodating. My early check in fee was waived as well as overnight parking and I given a free drip coffee which was really good! My room was clean but it had a light smell of smoke, however I was very pleased with the awesome bay view! The indoor pool was and jacuzzi was also nice. I had a couple glasses of prosecco which were reasonably priced.

Self

4/10

Poor

31 May 2026

Josh

No internet and paying for full breakfast was kinda not worth it it was one option didn't really say that said has restaurant and get 1 full breakfast

Partner

2/10

Poor

30 May 2026

Jacklyn

After a long day out we arrived at the hotel and couldn’t check into our room because their computer system crashed. They didn’t offer any sort of compensation, resolution, apology or anything. Just asked we keep waiting until it got fixed. So much time had passed and it was nearing midnight so we had to book somewhere else. Still waiting for someone to reach out about a refund. DONT DO IT.

Partner

10/10

Exceptional

30 May 2026

Curt

Place was clean and no smell. The housekeeper was very polite when asking for replacement towels. Front desk was very friendly and credited me because I didn’t realize I had breakfast included.

Partner

10/10

Exceptional

29 May 2026

Ray

Great place with excellent service.

Self

10/10

Exceptional

29 May 2026

Lois

Great breakfast bu

10/10

Exceptional

26 May 2026

juan

The rooms are clean and the Staff are very friendly

Partner

10/10

Exceptional

26 May 2026

George

Great staff at your front desk friendly and professional
Love its serouding as it is close to shopping and food choices
Thank you for making this experience very pleasant

Family

10/10

Exceptional

26 May 2026

Sandra

Location was excellent. Walking distance to shops and retaurants. Great views of the Bay.

Self

10/10

Exceptional

25 May 2026

Bosco

It was very convenient from shopping areas and to the freeway and many restaurants options.

6/10

Pleasant

24 May 2026

Iggy

Rooms clean and good, building appears a little older and could use updating.

While in the shower, water went back and forth from hot, warm, to cold. Appears boiler problem on the property during this trip.

Over satisfactory/ good during this trip. Also $25 fee for parking.

Partner

10/10

Exceptional

24 May 2026

Alice

Smooth check in and checkout and parking is convenient and close by the entrance. Room clean and quiet.

Self

10/10

Exceptional

24 May 2026

dwayne

Very clean property with superior staff! Perfect location.

Family

10/10

Exceptional

23 May 2026

Kirk

The room was very clean including the bathroom. I’m a stickler when it comes to clean bathrooms in hotel rooms. The staff was very friendly and professional. I really enjoyed my stay. One thing I do want to mention is the price of $33 for breakfast per person was ridiculous. The menu was not posted but when the cashier told me the breakfast was $33 a person, he lost me. I didn’t care what was on the menu. Bring down the price of breakfast.

Self

8/10

Excellent

23 May 2026

Anastasia

Some Sonesta properties are very nice, but this is not one of them. This is an older property that smells, but well located by Bay Street (shops, restaurants, bookstore). Emeryville as a whole is a dump, and ppl only stay here bc their kids are at UC Berkeley, and the hotels in Berkeley are even worse & wildly overpriced. If you have to go to Berkeley for drop-off, graduation, parents weekend, or any long weekend, make sure you book WAY in advance bc all the hotels for miles around will be booked.

Friends_and_family Family

2/10

Poor

22 May 2026

sandra J Yang

WiFi was very confusing and have to paid $9.99/ night. Staff didn’t help with this misunderstanding . Unpleasant experience.

Friends_and_family Family

8/10

Excellent

22 May 2026

Ofir

.

10/10

Exceptional

21 May 2026

Rosalyn

This is a great place to stay. The food is a little pricey, but the rooms are always clean.

Friends_and_family Family

6/10

Pleasant

20 May 2026

Remi

The bath tub was not clean a dirty ring around the tub

Self

10/10

Exceptional

19 May 2026

Maria JMD

Clean room

6/10

Pleasant

19 May 2026

Jeannette

Rooms were clean, however charging $9.00 for a bottle of water that was in the room. Didn't realize until I had opened.

10/10

Exceptional

19 May 2026

Ann

Beautiful room, nice fitness center, wonderful to have indoor pool.

10/10

Exceptional

19 May 2026

Dan

Clean room and close.to shopping center

Self

2/10

Poor

18 May 2026

timothy

Terrible Wi-fi

8/10

Excellent

17 May 2026

Andrew

Good location. Nice room.

Partner

10/10

Exceptional

16 May 2026

Kautilya

Good location and property is clean and well kept

10/10

Exceptional

16 May 2026

Leslie

Great place

Business

10/10

Exceptional

14 May 2026

Katharine

The room was clean. Housekeeping service was great.
I went to front desk when next room was smoking Marijuana and it made my room smell of Marijuana. I did not want extra charge for smell. Front desk stated I would not be charged. I was stuck with the smell in my room.

10/10

Exceptional

13 May 2026

Verified traveler

Super

Self

10/10

Exceptional

10 May 2026

Barbara

Didn't have breakfast, train left early. They do have laundry facilities available for guests - which was greatly appreciated.

Partner

10/10

Exceptional

08 May 2026

Karen

Everything was great!!!

Self

6/10

Pleasant

08 May 2026

Melissa

Ice Machine Broken. Sold Microwave Popcorn but no Microwave in room. Outdoor fireplace not working. Carpet not vacuumed in room. Dirty pillocase.

Partner

10/10

Exceptional

07 May 2026

John

Good clean hotel and in a good area. Six dollars for a cup of coffee and thirty five dollars to park are a little steep but the room rate itself was decent. Would definitely stay again in future.

Friends