Highlander Motel

8/10

Excellent

29 Jul 2026

Pogos

Good value for its price. The lady at the front desk was super nice and helpful. The only issue was about the cleanliness. I had some spots on the towels, so I just used my own towel for shower. And there was a lot of women’s hair around my room, mostly on the bed. Otherwise everything was fine

10/10

Exceptional

20 Jul 2026

Mario

Excelente y profesional servicio

2/10

Poor

11 Jul 2026

Quincy

The property is terrible, I wouldn’t recommend.

Self

10/10

Exceptional

08 Jun 2026

Jennifer

Staff was great!

Self

8/10

Excellent

26 May 2026

Brian

Clean and comfortable room and bed. Large mini-frig a plus. Lots of hot water, good shower. Off street parking. Friendly staff. Good location, easy access to/from Hwy 580. Some restaurants, banks, gas stations and shops along MacArthur Blvd.. Furnishing are serviceable but worn. A dresser drawer was broken and could not be opened. Amenities could be better. Only one small bar of soap and no facial tissues. No wash cloth either. But good value for the price.

Self

8/10

Excellent

06 Apr 2026

Susan

Best motel you could ask for. Price was right, parking & location convenient, clean and cozy.

Partner

8/10

Excellent

20 Mar 2026

Deontre

It was fairly quiet. The rooms did need new TV and perhaps a blow drier would have been nice but no big complaints.

Friends_and_family Friends

4/10

Poor

30 Jan 2026

Alec

Cost so much just to add another night

8/10

Excellent

07 Jan 2026

Jason

Parking was easy in the daytime. But new years eve it was full of crookedly parked cars at 3 AM. LOL. The lady at the front counter was fantastic! Very helpful and informative. Room served its purpose. Beds were comfortable, HUGE TV with great channel selection. Shower and toilet were pretty solid, but the toilet seat was wrong size, still did its job! Some furniture needed a good cleaning. But i didnt need or use them. Floor and sheets were fine. Was not in the area I though. Square in the neighborhood. Would stay again for a good price.

Friends_and_family Family

10/10

Exceptional

29 Oct 2025

Michael

My stay at the highlander is always comfortable, I actually love that it's peaceful the rooms are clean always staff are friendly id rate it overall a ten.

10/10

Exceptional

23 Oct 2025

Michael

Nice quality, quite, clean all good

4/10

Poor

22 Sep 2025

Itzel

The area is as expected.
the place could be great if they put effort into it.
Bathrooms smell like urine
pillows smelled of sweat and have stains
burnt linen, marks on bed spread and towels
It is a budget option, but the conditions of the place are just ridiculous.
The bathrooms need to be properly cleaned not just wiped down. Invest in new pillows and bedding, at least give the exterior a coat of paint. There is potential since the actual rooms aren’t terrible but it needs some actual cleaning and some touc .
If you just need a place to crash for a night it’s ok.

6/10

Pleasant

03 Sep 2025

Nicole

Bed was clean and comfortable. Room overall was rundown and showed lack of care. Basic items like shampoo (There were two conditioners) had to be requested.

Leisure Self

2/10

Poor

17 Aug 2025

Shirel

Nasty...couldn't even sleep,shower was gross
Yuk id rather sleep in my truck and clean wit wipes than ever syay here agian...

Business Self

8/10

Excellent

15 Aug 2025

Verified traveler

Good value

Very cost effective and great front desk staff! Would stay here again. Good value.

Friends_and_family Family

6/10

Pleasant

09 Aug 2025

Ly

The whole entire property needs upgrades inside out. Decently clean. Everything looks worn out.

Business Partner

10/10

Exceptional

24 Jul 2025

Neil

Excellent family owned motel

The family who runs the hotel are great. Very approachable and affable. I would totally recommend stay at the Highlander. Next visit to the bay area, I'll be staying there.

Business

10/10

Exceptional

14 Jul 2025

Margaret

It was very clean I was comfortable the lady and guy was very nice people I will stay there any time when I work in oakland

10/10

Exceptional

29 Jun 2025

Dawn

This place was extremely clean and comfortable. It had everything I needed, staff was nice, and it was in a super convenient spot for what I needed. There is also a great little French Bakery right down the street.

2/10

Poor

21 May 2025

Verified traveler

Worst of the worst

I had a very disappointing stay at Highlander Motel. The room was not up to standard, with significant cleanliness issues, including stained towels and dirty surfaces, which made the space feel neglected. There were also concerning maintenance problems that made me feel unsafe, such as poorly maintained electrical fixtures and structural damage. The staff seemed unresponsive to these issues, and I was frustrated by the lack of support from the booking platform. I hope these serious concerns are addressed to ensure a better and safer experience for future guests.

Business

8/10

Excellent

11 Sep 2024

Bonnie

Didnt provide any of small towel like a washcloth to wash face/body

Self

8/10

Excellent

15 May 2024

Mireya

The staff was very friendly & check in was quick and very thorough. the stay was very comfortable & quiet, the room was clean and very cozy.. We would stay here again.

Leisure Partner

10/10

Exceptional

20 Mar 2024

Marcellus

Rooms are extremely clean and kept up. Parking lot and grounds are meticulously well maintained as well

Business_and_leisure Self

10/10

Exceptional

02 Mar 2024

Mirella

The place is acceptable, good service. but very noisy area due to traffic!

10/10

Exceptional

15 Oct 2023

Juan

Great customer service and spotless facilities

8/10

Excellent

14 Sep 2023

Jennifer

Quite area

Business

8/10

Excellent

26 Aug 2023

Chin

Hotel was very nice to me. I check-in was mid-night, got bug-bite, then I was promoted to a better room and surprisingly savings. I appreciate it

Leisure Self

2/10

Poor

21 Aug 2023

Carlos

Room smelled really bad and bed mattress was dirty

Business Self

10/10

Exceptional

12 Aug 2023

Lindy B

The owner was very accommodating - she let me leave my things for several hours after checking out in the morning and was very pleasant about it. The rooms are fine. My only concern is that it's tricky to find a nice restaurant/coffee shop in the area.

6/10

Pleasant

04 Aug 2023

Denece

It was what I would have expected for the price. The bed was comfortable. I had to wipe off my night stand which was sticky. They need to use some bleach to clean the shower. The street was run down but pretty deserted. There were not homeless folks around there.

Business_and_leisure Partner

2/10

Poor

13 Apr 2023

Maria

Bedbugs

Leisure Friends

8/10

Excellent

12 Mar 2023

Dona

Bring your own washcloth

Older property, but remodeled pretty nicely. Place was pretty clean, but the phone and the hair dryer didn't work, along with several of the outlets. Asked for an accessible room and got put on the second floor with no elevator. And the weirdest thing ever encountered in any hotel stay ever...went to take a shower, discovered there were 2 bath towels and no hand towels or washcloths. Called down to the office from cell phone after looking up the number because the room phone didn't work, to be told that they DON'T HAVE WASHCLOTHS!! I have never heard of such a thing in all my life!

Partner

10/10

Exceptional

12 Dec 2022

Timothy

The building isn't pretty oiutside, but the rooms inside are newly redone, very clean, and nice. The redone bathroom was very nice, and functional. The location is great for exploring Oakland; near bus stops. And the price, well, it's hard to beat! (esp. considering how stupid expensive Bay Area lodging can be!)
Next time I'm in the area, I know where I'm staying! :-) WELL DONE!

Leisure Self

6/10

Pleasant

28 Nov 2022

Eli

The shower did not have hot water, and the internet was very slow. The staff was friendly and property was in decent repair.

Leisure Partner

6/10

Pleasant

10 Aug 2022

Sonia

Nice Hotel Staff in a Crazy Neighborhood

People screaming obscenities in the parking lot, a stranger was harassing me in the parking lot, there was shooting outside the hotel and the towels looked dingy.

The manager and staff were accommodating, professional and kind.

8/10

Excellent

31 Jul 2022

Michael

Good value. Owners friendly. However, bottom floors hear virtually every step from rooms above. Best to book on second floor to avoid this problem.

Business_and_leisure Self

4/10

Poor

08 Jul 2022

trees

Had high hopes for the location close by another activity. Was disappointing: office not open during part of the day. Keycard never seemed to work more than once if at all.

Leisure Family

8/10

Excellent

05 Jun 2022

Dave

the room was very good, the drawback is proximity to the street. significant traffic noise.

Business Self

4/10

Poor

23 May 2022

Jennifer

Very uncomfortable bed, in a not so good area, it felt very unclear. I couldnt even stay, i rented a room at a different hotel.

Self

8/10

Excellent

28 Feb 2022

ELENA

Staff was courteous. Room was clean although bed blanket and bench had a couple of holes. Great Health Food store close by as well as convenience stores and places to drink and eat. Affordable which is saying a lot these days. When in the area will be one of my first choices.

Self

10/10

Exceptional

17 Feb 2022

Michael

Great location if you need to stay in that area, and great price.

Leisure Self

6/10

Pleasant

25 Jan 2022

Michelle M

Room was clean, they need new comforters, mine had a cigarette hole in it, blow dryer was broken.

Leisure Family

10/10

Exceptional

18 Jan 2022

Irene

Modern style and clean and santized well

Leisure Self

10/10

Exceptional

26 Dec 2021

Henry

It was pretty cool given the access of buses to different locations throughout Oakland

Self

10/10

Exceptional

02 Oct 2021

Irvin

They responded very quick to my messages and the staff were kind to my family would definitely book again!

Leisure Family

2/10

Poor

24 Jul 2021

Verified traveler

Didn't like the service

10/10

Exceptional

08 May 2021

Verified traveler

Good service. Staff very courteous and friendly. My son and I were very comfortable and felt safe. Would go there again in future.

Business_and_leisure Family

4/10

Poor

09 Apr 2021

Verified traveler

It's not their fault that they are in a dirty urban place...

Self

10/10

Exceptional

23 Feb 2021

Georgann

Great stay!😁

It was a nice stay. Quiet and peaceful. The front desk personnel was nice and professional.

Self

10/10

Exceptional

16 Aug 2020

Shanita

omfir stay

Friendly staff and clean rooms. The beds are comfortable and it’s close to food places and stores.

Friends_and_family Family

10/10

Exceptional

17 Jul 2020

Denise

Grateful for such Great service!!!

This was a unique stay because I actually booked the room for my brother that is in the Bay Area and transitioning from an unhealthy living environment to a treatment center for an autoimmune illness.
Because of COVID and inability to easily travel, I utilized hotel.com to book him a safe and clean place to stay. He has been happy and personally noted that the staff was very kind and accommodating.
I am incredibly grateful that they offered such a great rate and gave such good services. Highly recommend!!

Self

10/10

Exceptional

27 Jun 2020

Verified traveler

Great job with the motel!

Im very much happy i picked this motel! Great service, great people working there, clean rooms and nice selection of tv channels!😁

Business Self

2/10

Poor

06 Feb 2020

Aisha

I reviewed on Yelp too. No cleaning of room, no toilet paper or working toilet. When I complained, I was yelled at a d told not to be threatening? Really stressful experience.

Business Family

2/10

Poor

06 Feb 2020

Verified traveler

RUDE STAFF BLOOD ON BEDS DIRTY TOWELS. YELLS AT CUSTOMERS AND DON'T LIKE TO CLEAN ROOMS DAILY
I took videos and photos of room and dryer up blood on mattress!!!!!

Business Family

8/10

Excellent

28 Jan 2020

Shar

The room was fine. There were no restaurants near by. Outside of building was dumpy.

Friends_and_family Partner

2/10

Poor

19 Jan 2020

Michael

No hot water

There was no hot water and I wasn't able to take a shower because of that issue 😣

Self

4/10

Poor

31 Dec 2019

Jackie

safety after dark

Scary area

Friends_and_family Family

2/10

Poor

16 Dec 2019

MO

Horrible! Filthy! Disgusting! Why Expedia would even offer this place to anyone is beyond me!

Friends_and_family Partner

10/10

Exceptional

11 Dec 2019

Tracei

The Highlander Motel Oakland

I grew up in Oakland. I must say that I am so impressed how The Highlander has changed. I was in awe upon entering my room. The king sized bed was perfectly made. I just wanted to jump right in it. Fresh smell. Flat screen tv. Microwave and mini fridge. Bathroom clean and decorated so nice. Excellent heating/air condition system! I booked for two nights and ended up staying an extra night. Also staff was very friendly! As a native of Oakland, I give The Highlander a 5 Star review! I am so looking forward to my next stay at the Highlander! And a food delivery service right to your room.

Friends_and_family Friends

10/10

Exceptional

10 Dec 2019

Craig

Good value. Not an amazing place, but totally worth the $75 I paid!

10/10

Exceptional

22 Nov 2019

Verified traveler

The people that work there are very nice The rooms are ok, the price is excellent!!!.

Business Self

6/10

Pleasant

14 Nov 2019

Hadassah

I ended up at this motel because it was the cheapest available that day. I read all the reviews online, and thus was not expecting anything good. To my surprise, the Attendants were all nice; unlike how they were described online; they were kind and courteous. I was pleasantly surprised. When I got to my room it was clean; the bed comfortable and all amenities were as shown online. My room smelled fresh. The only reason I give the ok rating is because as someone described the parking lot issue online, parking was a problem. The parking lot surface is uneven. You have to watch your steps carefully. I fell and left with an injured hand. Nothing serious to fuss about, but I got injured. I read about the uneven parking lot surface prior to going there; so, I will not claim not to have been aware. The motel does not have adequate parking for their clients. You can easily park on the streets when all spaces are taken. I must say, I will go there again if I do NOT find any cheaper place to rest. I still paid $109.00 for my one night stay. You can imagine how much higher the other motels were that night. It was a Tuesday night! ... in summary: the Attendants were wonderful; my room clean and comfortable with all amenities as described online.

Business Self

6/10

Pleasant

28 Oct 2019

Verified traveler

It doesn't matter if you put in for early check-in they can accommodate it at any time. The price is decent if you get it as part of a Rewards program or part of a cash back. They were no obvious drug environment. Place was clean and the owner and service was decent

Leisure Self

10/10

Exceptional

25 Oct 2019

Verified traveler

It was a really big nice room for a decent price. Clean,didn't smell definitely not a lot of parking in lot ,but street parking. We were pleased 😊

Business_and_leisure Partner

8/10

Excellent

23 Oct 2019

Verified traveler

Very basic, but pleasant. Good price. The man at the front desk was wonderful

Friends_and_family Family

6/10

Pleasant

17 Oct 2019

Jessy

The place is sketchy, went on a tuesday night & there was no parking. Had to park on the street. Room was decent size. Toilet n sink were clogged. But staff was nice

Friends_and_family Partner

8/10

Excellent

10 Oct 2019

Verified traveler

Good location close to Laurel area. Thank you......

Friends_and_family Family

10/10

Exceptional

05 Sep 2019

Verified traveler

Nice holiday weekend stay

Overall a very nice motel. Although this is an older motel, my room had been remodeled and was very nice. Quiet stay with no disturbance from other guests or noise from the street.

Self

2/10

Poor

25 Aug 2019

Verified traveler

My towel had dust from the fan and the chairs has stains that is did not look like someone could sit down bevause of how dirty they looked.

Business

2/10

Poor

14 Aug 2019

L

Front desk lady was extremely rude. Tried to convince me to take a room without a functioning lock. She wanted me to call her to have her unlock the door anytime I would need to enter the room. room was also dirty, hair on the bed, dirty floors, etc. And she came banging on the door an hour before checkout.

Leisure Self

4/10

Poor

29 Jul 2019

Yazan

AC doesn’t work

2/10

Poor

22 Jul 2019

Lou

We didn't stay and cancelled reservation. The outside was sketchy.

Leisure Family

4/10

Poor

04 Jul 2019

Annie

Not great but not horrible

There was a creep door to the fire escape. It felt unsafe and my mom was freaking out. Also there was a large dirty hand print in the shower. It was so large and obvious that it seemed unclean. Again that freaked my mom out.

Family

2/10

Poor

30 Jun 2019

Verified traveler

Two visitors only shampoo for one and no new one each day , no daily maid service, sheets did not fit bed. Very noisy due to street traffic, poor quality Tv , very slow internet could not stream movies, never got hand towels as requested had to ask for clean towels daily shower curtain was not real good, location was convenient to Fruitvale Station. Parking was a concern one evening upon return.

Leisure Family

8/10

Excellent

26 Jun 2019

Verified traveler

I liked the location not far from places when walking but I didn’t like that there wasn’t many places to get delivery

Leisure Family

8/10

Excellent

14 Jun 2019

Melonie

There in the process of fixing it up. But they’re very nice and accommodating.

Partner

10/10

Exceptional

01 Jun 2019

Tanya

The best rest ever

I was so tired my card wasn’t working and the lady Miss Nancy told me to come on in rather than canceling my booking and I came in with my family and she said I already took care of it she said now you could get into your room and she’s so nice I appreciate her kindness the room was nice and clean and upgraded and in East Oakland what Better can you ask for and I had a wonderful night feel like 45 nights and I shall come back this is a great motel no arguing no fussing no fighting just resting Amen

Family

6/10

Pleasant

27 May 2019

Julie

The staff were very kind and helpful.
The website shows coffee in the room however there wasn’t a coffee pot in my room. No wash cloths. Very noisy from the traffic. Carpet very dirty and room had an old smokey smell to it.

Business_and_leisure

6/10

Pleasant

22 May 2019

Michael

Meh

Check in was difficult, room was ok. No desk, poor toiletries, thin towels, no breakfast or coffee, etc.. Thankfully my expectations were pretty low, but in no way we're they exceeded.

2/10

Poor

24 Apr 2019

Verified traveler

I was having some difficulty checking in. (Miscommunication) I wasn’t aware of the $50 deposit. The lady was very rude and inconsiderate. She Cancelled my reservation which ultimately led me to missing my concert that I was supposed to attend that evening.

Leisure Partner

4/10

Poor

16 Apr 2019

traveler

When I arrived at this motel my heart sank. The outside is dirty and quite run down. I was in Oakland for an event so there was no time to find another place to stay. The room itself actually was nice, it looked like the photo; it had been refurbished and looked clean so I felt encouraged. But after my event when I got in bed, I could smell someone else's dirty head! So disgusting. I don't think that the sheets had been changed. The Lyft driver who brought me back told me that it was a bad area. :-(

Business Self

10/10

Exceptional

16 Apr 2019

Verified traveler

Staff is great. Inside of room is nicely upgraded, clean and smoke free. The outside is still in need of work. I stayed for 3 days and would stay again.

Business Family

8/10

Excellent

07 Mar 2019

Janie

It was a nice room it's just the bathtub was clogged up and sort of dirty

Friends

2/10

Poor

29 Jan 2019

Verified traveler

This Place Sucks

The room was disgustingly gross, stains in the carpet, bed skirt and walls. The shower head was broken and the customer service was horrendous. The bed was made up with flat sheets, not regular bed sheets. The maid was cleaning a room several doors down and placed replacement clean towels directly onto the ground next to the door.

Partner

10/10

Exceptional

11 Jan 2019

Verified traveler

Four five months the staff have been great. If I needed anything all I had to do was ask. Room was well appointed with microwave and mini fridge. Room cleaned on time and they remembered my preferences. The only thing I will say is a minus is neighborhood, it can be a little dicey at night. If you need a room in Oakland and don’t want to pay through the nose stay here.

Business Self

2/10

Poor

13 Dec 2018

Verified traveler

The room is very dirty. The sink is clogged with hair, so gross. The carpet needs some cleaning. I wouldn’t recommend this place to a friend.

8/10

Excellent

29 Nov 2018

Royal

It was cool. Neighbors loud but staff was nice and friendly. Great price.

Partner

10/10

Exceptional

03 Nov 2018

Dwayne

Rooms are renovated and comfortable.
Nice place for a short stay.

6/10

Pleasant

02 Nov 2018

Christopher

Although I understand some past guests have caused issues, we should be able to have a visitor. We are grown people and should be able to assume responsibility for our actions, especially after paying a $100 deposit from our bank cards and be able to get that back upon checking out. I think a policy could be adopted so that the consumer is willing to assume responsibility for and issues regarding visitors. Some of us are not up to no good. Just saying.

10/10

Exceptional

15 Oct 2018

Adam

Very good place to start visit San Francisco. Only 1 mile to train station. Parking only 3$, ticket to SF and back 5$. Friendly staff.

8/10

Excellent

14 Oct 2018

Molly

Although the facility as a whole is a little outdated and the parking lot is small, our room had been redone and was lovely, clean and comfortable. The staff is very helpful and nice. We were happy to come home after a day out and then enjoy the mornings there.

4/10

Poor

02 Oct 2018

Verified traveler

Smelled heavily of chemical cleaner and then pee after the cleaner smell went away. Blanket smelled like it hadn’t been washed in a long time. Found fleas. Parking nonexistent if you come back late.

8/10

Excellent

26 Sep 2018

Alex

Not bad

Was decent. A little pricey for just one night, but decent for what you get.

8/10

Excellent

26 Sep 2018

Mayra

Pleased

It as a pleasant experience. I forgot to request a 1st floor roo and the lady offered to move us the next day since it was full already. I appreciated the gesture and my husband decided to stay in the room we got to avoid packing everything again.
The room was nicely decorated and the AC worked great.

Partner

2/10

Poor

20 Sep 2018

HERLEY

Not good

8/10

Excellent

16 Sep 2018

Matt

Good value. Nice staff, clean comfortable bed. Good shower. I would go back.

8/10

Excellent

14 Sep 2018

Verified traveler

Nice office staff. Bed was comfortable. Clean room. Small motel but worth the price.

8/10

Excellent

11 Sep 2018

Roger

The hotel was clean on the inside and comfortable. The outside is older and worn.

Family

8/10

Excellent

15 Aug 2018

Delfy

It was ok shower curtain was dirty, the sink drain was very slow but everything else was clean and conmfortable.

6/10

Pleasant

09 Aug 2018

Jen

It was ok. WiFi password didn’t work. Heard the neighbor talking all night.