Name: Extended Stay America - Oakland - Alameda Airport
Address: 1260 S Loop Rd, Alameda, 94502, US

8/10

Excellent

17 Jul 2026

Verified traveler

Greg at the front desk was helful and patient. The breakfast was not worth waking up for. The mattress on the pullout couch was a hard pass...it should be replaced. The bath towels are small and fit for Jr high schoolers. With all that in mind I would stay here again.

Family_with_children

10/10

Exceptional

09 Jul 2026

Tayjean

Pretty fog for the price

4/10

Poor

07 Jul 2026

Marc

I booked a three week stay. Breakfast was to be provided daily, it was not. There was not a single day breakfast was provided. Staff said they were not providing breakfast because people were taking too much. Also the sink was backed up and staff did not fix it. I would not recommend this hotel.

8/10

Excellent

29 Jun 2026

Wa Meng

Overall experience, it was ok. Staff were friendly and helpful. We booked 2 rooms for 2 nights. One of the room was missing lightbulbs and the shower handle was broken. It was placed in its original position, but as soon as you grab on to the handle, it falls apart. Had to get maintenance to come fix it so we ended up showering in the other room because maintenance’s shift didn’t start until 9 AM. The pull out couch was dirty and full of stain. Please replace the couch mattress.

Friends_and_family Family

6/10

Pleasant

22 Jun 2026

Susanne

Check in was great, elevator was broken so we needed to walk up one floor which was ok with us. The room had a funny smell but it was tolerable. Upon check out Gerald wasn’t there (5:50, we assumed he was making breakfast which was really just muffins, granola bar and coffee (which is what I was waiting for). My husband waited in the room it was supposed to be in (no light or ability to turn on). I called out because I had a question on my bill, no answer. I went outside to put more stuff in my luggage and returned. John was still sitting in the dark room and said no one had come. I called out, no answer. I called on my phone to the hotel- it rang and rang. Gerald said breakfast was never served before 6:30 and I showed him the paper given to me saying breakfast at 6am, he said that would need to be corrected. How long does it take to put a carafe of coffee, with condiments and a basket of muffins/granola bars? It would have made me have a better morning if that had been done. Otherwise this place had plenty of parking and the location was perfect. I just needed a cup of coffee .

Partner

4/10

Poor

21 Jun 2026

Michael

Our first room smelled terrible like it had been flooded and incompletely dried. Also the AC was not working at all.
The replacement room was functional except the TV remote only had a few working buttons.
The whole property smelled like a casserole made of sweat, mildew, and weed.
Maybe the worst place I have stayed. If not the worst, it is very close.

Partner

4/10

Poor

13 Jun 2026

Molly

Checking staff friendly but seems overwhelmed she was doing laundry and washing dishes while checking us in

Friends_and_family Family

2/10

Poor

06 Jun 2026

Amit

Not at all worth it.

Friends

4/10

Poor

02 Jun 2026

geral

Ofrecen desayuno pero no lo dan solo cafe y agua caliente para avena

Family_with_children

10/10

Exceptional

28 May 2026

Breanna

Clean staff was really nice even called to check if the room was to my standards I've always loved staying here

6/10

Pleasant

22 May 2026

Eric

I want to begin by saying the staff was professional, polite, and helpful. If it were not for the staff, I would be leaving a 1-star review.

I did not understand at first that this hotel chain can be considered transitional housing. Apparently, some people live there. This hotel does not fit the normal hotel model you would expect. For example, seeing housekeepers maintain the rooms on a daily basis does not occur here.

Here is a list of things we observed:

The room had dust balls everywhere.

Roomkeys will fail several times. I was in line with 2 others, and we all had failed key cards.

Residents like to leave the back door to the building propped open. I consider this a security problem.

We saw two cars with broken glass on one night. The property warns you to keep valuables out of sight. Keep your car as empty as possible!

There are non-operational cars at the property taking up parking spaces. I can tell because they have flat tires.

The Way dot com service is taking up several convenient parking spaces close to the entrance, with signs that they will tow if you park there.

The refrigerator in our room did not really work.

No USB outlets anywhere.

The toilet in our room would not flush even after the staff tried to fix it twice. The staff ultimately gave us another room to use.

Fortunately, the AC blows really cold.

They have exercise equipment and a laundry room.

Family

2/10

Poor

21 May 2026

Isha

I have been trying to get a refund on the stay because I walked out right after checking in because the state of the room and overall property was terrible. It was not maintained, the carpets were stinking. The people at the property told us that it was unsafe to park our car outside as it would definitely get broken into.

Partner

2/10

Poor

18 May 2026

syreeta

Worst hotel ever. The pictures online are deceiving. I booked for 3 nights and checked out the next day. It was dirty and smelled like cigarettes.

Friends_and_family Family

4/10

Poor

17 May 2026

Jeffrey

This hotel looked great from the outside; great location, recently painted, nicely landscaped, decent parking area. But inside, the rooms are dated and well used. The kitchenettes have old Formica counters, very old stoves, and no dishes/utensils unless you ask. The bathroom was nothing special, with only two sets of towels, which were small, well used and ordinary. Also, only two pillows available for the bed; I guess that is their favorite number. The breakfast is very limited prepacked cold carbs with coffee; the instant oatmeal was ok. The kicker for our trip, though, was our vehicle being broken into on our second night. Another guest had their vehicle broken into the same night. Staff offered zero assistance, and no suggestions on following up with law enforcement, which frankly, being so close to Oakland, they had their hands full and never appeared. No cameras outside, at least not in this corner of the lot. We had noticed some shady individuals the night previous but ignored them, assuming the best. We were wrong. It also appeared the night before that some of the staff seemed to know at least one of the individuals; but I prefer to not read too much into that. I thought the price per night for a weekend was too good to be true, but, as I should have known better, you get what you pay for. Can not recommend.

Partner

6/10

Pleasant

06 May 2026

Evelyn

The room I was in was very worn. There was peeling paint on one of the window areas, chipped counter tops, a very saggy sofa and mattress, and no thin shades or curtains to allow light in without exposing the guest to people walking by the window. The curtains were light blocking, so the choice is to have people able to see in as they walked by or keep the curtains closed and have a dark room hat required artificial light. Not great for waking up in the morning.

The “breakfast” was coffee or black tea, chocolate muffins, and granola-type bars. Nothing fresh. I brought my own food for breakfast knowing there was a kitchenette. The challenge there was that it had no cups, plates, or utensils.

To add to the experience, the walls and ceiling are very thin so you hear people walking about or people in the next room. And, due to it’s proximity to the airport, the sounds of jets taking off is very loud and begins before 6:00AM.

The staff was fine, but didn’t make up for the less than average facility and amenities.

I would not recommend this location to anyone who expects more comfort.

Self

8/10

Excellent

03 May 2026

Ariana

Staff are very helpful and nice

Family_with_children

6/10

Pleasant

02 May 2026

Angela

They ran out of food , before 7 , when I woke up .

Partner

8/10

Excellent

29 Apr 2026

Stevie

Greg was a great help at the counter when I check in he was very polite and professional and patience with the guest. He really mad my check in easy. Keep up the good work Greg I believe his name correct young slim male.

Self

6/10

Pleasant

28 Apr 2026

Angelique

The staff is extremely rude and unhelpful!

Family_with_children

4/10

Poor

22 Apr 2026

Jessica

No shampoo, used band-aid in shower, huge dust and hair balls around bed area on floor. Tried calling front desk several times with no answer. Halls on second floor smell like a casino

Partner

4/10

Poor

20 Apr 2026

Charles

Dilapidated. Furniture upholstery torn. Pillows odiferous

Partner

10/10

Exceptional

20 Apr 2026

Bryon

.

Self

8/10

Excellent

18 Apr 2026

Ariana

It’s ok

Family_with_children

4/10

Poor

03 Apr 2026

Martha

Very loud and couch was old and very uncomfortable

Partner

10/10

Exceptional

02 Apr 2026

Regina

Everything was going. Thank you

10/10

Exceptional

30 Mar 2026

Miguel

parking

Self

4/10

Poor

28 Mar 2026

Jessica

The grab and go breakfast nothing for diabetic people really, and some people are allergic to blueberries. As far as the room goes, 3 pillow for two people. Plus super hard mattress. The flooring in the bathroom by the tub was coming up too

Partner

10/10

Exceptional

23 Mar 2026

Michael

Stayed for a night. Bed was comfy, shower worked. Hotel is a bit run down and not sure if I will get my security deposit back since it hasn’t hit my account yet but did the job for a night.

2/10

Poor

13 Mar 2026

Aneesah

This stay

8/10

Excellent

09 Mar 2026

Jonathan

Yes the room was clean and working air conditioning

Friends_and_family Family

10/10

Exceptional

06 Mar 2026

Changbum

Good

10/10

Exceptional

04 Mar 2026

Alexis

Greg at the front desk was very helpful.

Self

8/10

Excellent

03 Mar 2026

Nicol

Great stay

10/10

Exceptional

27 Feb 2026

Gail

Yes

Family

2/10

Poor

22 Feb 2026

Dashon

Had reservations, 1st room they give me it didn't have a latch to lock the door, 2nd room they give me no remote control, went down to the vending machine and it took my $5 cash worst trip ever

2/10

Poor

20 Feb 2026

Xochtil

Their was never anyone at the front desk and the hotel smelled I will not be coming back

6/10

Pleasant

11 Feb 2026

David

Not a very nice hotel, odor in the hallways, and just not very pleasant but not horrible, room was clean and comfortable, location is pretty convenient

8/10

Excellent

09 Feb 2026

Michele

Nice staff

Leisure Self

8/10

Excellent

09 Feb 2026

tasleem

I loved the location of the hotel. It's tucked away in the city. The area is quiet, the room is nice it has a kitchen and a very spacious living room area. if you need a quite place to stay and are looking for a deal this is a great room.

Business Self

10/10

Exceptional

07 Feb 2026

McCree

Everything was great except for you needed more towels in your room and you had an ironing board but no iron. Kossandra was an excellent host

10/10

Exceptional

30 Jan 2026

Serafin

Good

6/10

Pleasant

25 Jan 2026

Christina

Shower curtain was ripped. A chair in the hotel was also ripped. Floor was not very clean. Let’s just say I will not be staying there ever again.

Leisure Partner

10/10

Exceptional

24 Jan 2026

Veronica

Yes

Self

8/10

Excellent

22 Jan 2026

Changbum

Good

2/10

Poor

21 Jan 2026

Anjali

Rooms were moderately clean. Being extended stay it was not stacked with even basic items. Had to request items.
Noisy at night… weird guests loudly throwing up in their rooms.
You step outside the room and the corridor stanknof marijuana.
Overall very disappointing and depressing.
1 star for the sweet staff. Else wouldn’t give that either.

Business Self

2/10

Poor

20 Jan 2026

Crystal

This was the worst Extended Stay I have ever experienced! The facility was beyond outdated and in bad repair. Everything was old and more than worn out. The furniture is from the 1970's, torn and dirty. The entire building stunk like old stale cigarette smoke.
The positive was the staff was friendly and understood the facility is subpar.

Business_and_leisure Family

6/10

Pleasant

18 Jan 2026

Samuel

Clean carts to transport items

Business

4/10

Poor

14 Jan 2026

William

The room was dirty,smelled bad and carpet full of stains.

Leisure Partner

4/10

Poor

12 Jan 2026

Theresa May

The breakfast bar was always closed and cleaned up by 8 A.M. we asked for another pillow and cups and never got them.

Business Partner

6/10

Pleasant

12 Jan 2026

Samuel

More clean walls patched and painted

Partner

2/10

Poor

25 Dec 2025

Shettra

Bed bugs

2/10

Poor

21 Dec 2025

Ignacio

Deposit was to high

Partner

10/10

Exceptional

14 Dec 2025

Gary

I didn't have the breakfast. There weren't any shower towels in my room.

Self

2/10

Poor

08 Dec 2025

Seandra

Bed bug located

10/10

Exceptional

05 Dec 2025

Andre

Staff great clean rooms

10/10

Exceptional

03 Dec 2025

sheri

Quiet, easy to find, staff were friendly

Business

2/10

Poor

25 Nov 2025

Tawana

The hallways and rooms smelled like stale cigarettes. The bed linens were stiff and made my skin itch. Despite providing full kitchens, there are no ice machines or kitchen supplies in the rooms. You have to request a set of kitchen dishes, cups, utensils etc from the front desk. Front desk staff told me that they didn't have any that were clean; and, there was no urgency on indication that they planned on having clean ones anytime soon. Front desk staff seemed generally apathetic and were not particularly helpful.

Business Self

8/10

Excellent

22 Nov 2025

Edward

Karnal & Lucy wonderful service. Housekeeping staff very friendly and good. Need Coffee every morning available and on time as advertised.

Partner

8/10

Excellent

18 Nov 2025

Sophal

Fresh coffee and hot tea
Free parking

Leisure Partner

4/10

Poor

16 Nov 2025

John

hallways and breakfast area was dirty. Property does not have an airport shuttle inspire of listing airport in property name. Seems to be a site for community housing. There is a reason this is the least expensive in the airport area.

Friends_and_family Friends

4/10

Poor

16 Nov 2025

Michael

Smelled like smoke just walking in the hotel.

Business

2/10

Poor

11 Nov 2025

Tim

Poorly maintained property. Very disappointing.

Leisure Self

10/10

Exceptional

11 Nov 2025

MaEmelynda

Excellent

Business_and_leisure Family

6/10

Pleasant

10 Nov 2025

Veronica

No the room wasn't in good condition I had to change rooms twice the first room there was no stove, the towel rack was off the wall and the heater and air conditioner didn't work. The second room the next day when I checked out I had bug bites all over my body .soeith.bedbefbugs or fleas.

6/10

Pleasant

10 Nov 2025

Andrew

I stayed at this property on Saturday, November 8, 2025. I was on the second floor at room #211. Unfortunately, the white seal on the bottom of the shower tub is coming off and a piece of the tile on the floor was coming off. I went to the front desk as pressing O, no one answered the phone in the room. I let the person in the lobby know about the issues in the room and showed her a video too. She told someone else that the title needs to be fixed as it is a safety issue.

Following day before leaving, I went to get a quick & grab breakfast around 7:45AM that this property offers. There was a very limited selection of breakfast items available, only chocolate muffins, 1 Nutrigrain Fruit Bar, only 2 flavors of instant oatmeal, black tea, hot chocolate & coffee.

I suggest maybe offering more flavors of muffins, oatmeal like cinnamon apple and more than just 1 fruit bars. Or offer more options like cereal, Pop Tarts, toast, turnovers, fruit, or juice.

Parking in the back of the property is really dark. It would be nice if it was lit up a little bit more like it is in the front parking lot area.

I did see a security car pull up while I was leaving around 8:10 AM. There was no other problems besides what I mentioned earlier. It's very quiet area & I enjoyed having a full size refrigerator & microwave.

I wished the room had been inspected like the sign on the mirror says it does a 5 Steps process or was given another room. Anyways, I hope if I return I have a better experience.

Leisure Friends

10/10

Exceptional

01 Nov 2025

Veronica

Yes

Self

6/10

Pleasant

01 Nov 2025

Alan

It’s a studio apartment. Would be wonderful for a multi week business trip. Not so much for overnight. No bath mat; no shampoo; no laundry bag. Breakfast was just one kind of muffin. It was high quality but seriously. Fire alarm during the night, which worked very well, but no PA system; no staff member to meet us outside. Decent location near the airport and food choices.

Business

8/10

Excellent

26 Oct 2025

JOHN

Safe neighborhood

10/10

Exceptional

24 Oct 2025

bora

Very nice stay

10/10

Exceptional

20 Oct 2025

Veronica

It was good.

Self

8/10

Excellent

16 Oct 2025

Michael

Was a great stay but room 336 needs maintenance. Both sinks and shower had very slow draining. Taking a shower the water was past my ankles before i got out. And the seal for the tube to the floor needs redone. Water getting under the floor.

2/10

Poor

14 Oct 2025

James

Bad experience

This hotel is a dump. Other than the courteous check in, everything else is bad, bad, bad. Noisy elevator, worn/ dirty carpet, old furniture and appliances, loose shower fixture. Breakfast is a joke. The bottom of the bathroom door appears to have been chewed up by a dog. Please avoid the bad experience. Pay a little extra and use hotels closer to the airport. Extended Stay should be embarrased to list this property.

Partner

6/10

Pleasant

11 Oct 2025

Sarah

Good for the price.

The staff and parking were great. The hotel hall smelled off. The rooms are spacious but damage. Our sofa had homes in it and the desk chair had cuts all over it. We brought our dog and he had lots of space to walk around outside. But people don’t pick up after their dogs so there is poop all over. Some of it has been there a very long time.

Partner

2/10

Poor

05 Oct 2025

Chad

Filthy walls, furniture and bathroom. Stains and substances smeared. Gross. Dirty common areas.

10/10

Exceptional

04 Oct 2025

Veronica

Everything was wonderful during my stay.

Self

10/10

Exceptional

04 Oct 2025

Mark Anthony

The staff was great and the room was very clean.

Leisure Self

4/10

Poor

01 Oct 2025

Marco

The hotel was okay for a quick stay. When I got there, no one was at the front desk—I had to wait a couple minutes before someone came out from the back after tossing some sheets in the washer. No greeting, just took my info, asked a few questions, and pointed me to my room. The room itself was fine, nothing fancy. I wouldn’t recommend it for a long stay, but it works if you just need a place for the night.

Leisure Partner

10/10

Exceptional

29 Sep 2025

Todd

The staff is very friendly and helpful since we were a half hour late checking out. But, overall it was a very good place for the price.

Leisure Pet

10/10

Exceptional

28 Sep 2025

Christina

Check in was easy and quick

6/10

Pleasant

27 Sep 2025

Manya

Easy check in, nice staff. Updated decor and spacious room with good kitchen.

Leisure Partner

2/10

Poor

26 Sep 2025

Charles

Bathroom had urine smell and room had no amenities

Leisure Family

4/10

Poor

23 Sep 2025

Brenda

I loved the hotel location, it was close to the Airport but secluded in Alameda. The representative was friendly and quickly checked us in. Sadly the halls were filled with dog urine stains. The room had a mixture of odors that were offensive to the

Partner

10/10

Exceptional

23 Sep 2025

Edward

All good

Business Self

10/10

Exceptional

22 Sep 2025

Alan

The Extended Stay

All I can say is, I was really Empress, with everything. Cleanness, Parking, Where they placed me, all in all, I loved everything, and that's why I booked another stay

Self

2/10

Poor

20 Sep 2025

Hector

Stay away from this hotel

Would not recommend this hotel at all. The front desk service was poor. The room itself looked rundown. We did not have more than a couple of towels left for us when we asked for extra blankets and pillows. at the front desk, the front desk person did not seem motivated to get anything for us. The sofa bed mattress was disgustingly, dirty, and worn out. Did not feel safe in the hotel because at 4 am heard someone near our door yelling profanities. will never stay at an Extended StayAmerica ever again.

Friends_and_family Family

10/10

Exceptional

19 Sep 2025

Citlalli jazmin

All good the resort

Self

10/10

Exceptional

18 Sep 2025

Juan

Everything was great..

Leisure Family

4/10

Poor

13 Sep 2025

Elizabeth

Not very clean and service was poor

Leisure Family_with_children

4/10

Poor

13 Sep 2025

Stephen

Old and very dirty.

Business

2/10

Poor

11 Sep 2025

Emelita

None

6/10

Pleasant

09 Sep 2025

Emarita

Clean room i just dont like the smell smoke inside the room coz im not smoking

Leisure Self

2/10

Poor

08 Sep 2025

Oscar Amilcar

Smells so bad, it’s dirty and of course i didn’t like the animals staying there !! Never again lol would stay there !! Horrible! “Breakfasts” it’s not breakfast, It’s just a horrible coffee & a snack !!

Business Family

4/10

Poor

02 Sep 2025

Alicia

Upgrade

2/10

Poor

31 Aug 2025

Omer

I would like to say that the information received over the phone did not know the correct system and left me and my family in a very difficult situation. We were unable to stay there due to misinformation. It was stated that these were canceled

4/10

Poor

28 Aug 2025

Wei-wei

I was required to PAY upon check in, not just put a credit card on file. Never heard this kind of practice before!?

Leisure Self

4/10

Poor

26 Aug 2025

Jennifer

Very disappointing

Construction in the hotel kept me from enjoying my stay. There is also no A/C or heat or even a fan in the room. Very disappointing for $250 a night.

Self

6/10

Pleasant

24 Aug 2025

Cortland

Subpar property. No real food options. The airport is next door so airplanes are overhead all day and night. The staff isn’t 24 hours and they don’t clean your room unless you ask. Weird stay.

Leisure Self

8/10

Excellent

20 Aug 2025

archibald

Close to OAK. Reasonable rate.

Business Partner

2/10

Poor

18 Aug 2025

Shannon

They charge a $100 deposit that was stated when booking the room. I traveled alone with no issues was told I would be receiving my deposit back and did not....2 of the lamps in my room didn't work and there was a hair on the towel in the bathroom. Be careful this place will rip u off!!!

Leisure Self

2/10

Poor

14 Aug 2025

Adrian

On the booking site it says breakfast included, but its not breakfast its a catch to get you to stay there,very bad coffee.

Leisure Family_with_children