Oakland Airport Executive Hotel

United States , Oakland - CA
Oakland, 150 Hegenberger Rd
Show on Google | Map

100 reviews shown

4/10

Poor

28 Jun 2026

Bang

Most of the hotel’s amenities and facilities were either broken or unusable. There were holes in the walls, broken power outlets, a broken TV, an air conditioner that couldn’t regulate the temperature, and an old, dirty carpet. The pool, gym, and restaurant were all out of service. Thankfully, the bed and linens were clean, which was the only positive part of the stay.

Partner

2/10

Poor

28 Jun 2026

Abraham

Bad, bad, Bad smell, dirty smell and dirty carpet. The sign of not smoking place was only a sign because a soon as you get at the lobby was smoke smell.

Partner

2/10

Poor

28 Jun 2026

Michelle

HEALTH HAZARD—NOT SAFE!!! Do not stay here. This was the most disgusting and ghetto hotel I’ve ever stayed in my life. It literally made Motel 6 seem like the Taj Mahal. There was blood on the walls and the lampshade, the walls were black, the pillows were dirty and grimy, there was old, dirty mattresses outside the window, the door was kicked in and the would not lock. The glass in the front of the office was broken, the elevators had blood on it, and the carpet was absolutely disgusting. There were so many people loitering around the property, it did not feel safe at all. I ended up leaving after five minutes of being in the hotel room. The pictures on Expedia are 100% deceiving.!!! at the end of the night the person behind the counter was wearing a mask and a bulletproof vest, if that says anything about the property!

Family_with_children

8/10

Excellent

27 Jun 2026

Dennis

Outdated old carpets. Squeaky bed. No day to day room service..poor parking. May cost 10 dollars a day out back. Swimming pool and exercise room shut down. Friendly staff. Quieter than most hotels near by.

Self

2/10

Poor

24 Jun 2026

Gurraj

Junk hotel don’t stay we checkout immediately after seeing the hotel.

Partner

2/10

Poor

23 Jun 2026

Grissel

2/10

Poor

22 Jun 2026

Diane

That was an experience.. the hotel smelled like cigarettes, carpet dirty, furniture falling apart.. Didn’t feel safe…parking horrible…

Friends_and_family Friends

8/10

Excellent

22 Jun 2026

Rosella

For the price it was worth it. The outside is dirty and disgusting elevators are nasty outside is very dirty but the room was spacious and clean so was fine with me if you just need somewhere to rest and that’s it.

Partner

2/10

Poor

19 Jun 2026

Eric

This place is horrible. Do not stay here.

10/10

Exceptional

19 Jun 2026

Santana

This Hotel, the Oakland Airport Executive Hotel was the place to be back in the day if you were a Raiders fan. The rooms are twice as big, with plenty of furniture, and King Beds or two queens in a lot of rooms. The first thing is how good you feel when you walk into your room. Fresh. Large. Nice. NICE. Every room has a view, safe, clean, lots of paid parking WHICH I LIKE SO SECURITY KEEPS AN EYE ON MY RIDE. And the most chill g staff ever. Respectful hellpfull. Written by Santana. Thank you!!

Friends_and_family Friends

10/10

Exceptional

17 Jun 2026

Santana

Staff exemplifies hospitality and professional courtesy, and is always so friendly and enthusiastic about being helpful, it says everything about owners and management. The rooms are huge, clean, and very well appointed. A room here is like a suite at other places. Really big TVs, desks, dressers, table & chairs, nightstands and lamps on both sides of the bed with QUALITY mattresses, full length mirror

2/10

Poor

16 Jun 2026

Candice

Say offers airport shuttle..lie... lobby looks getto, property is all trashed out..bed sheets smelled and were clean but holes in sheets and stains.
What a dump.

Self

6/10

Pleasant

16 Jun 2026

Josef

Elevator was non operational.

Friends

2/10

Poor

15 Jun 2026

Kayden

Nut stains, blood stains and piss all over the bed and sheets, door handle fell off, stains and rust all in the hallways

Partner

2/10

Poor

15 Jun 2026

Jeanette

This property is in severe disrepair and looks nothing like the photos. There was no staff at the front desk and we were unable to check in even after waiting.

Family_with_children

2/10

Poor

12 Jun 2026

Jose G

VERY dirty flies as soon as you walk in. Outside looks like a crime scene. Not maintained at all. Staff was at least helpful had to move rooms due to room being extremely hot. Elevator worked and mini fridge/ microwave in room worked.

Partner

2/10

Poor

12 Jun 2026

Plezane

Air conditioning was out which wasn’t bad but then it felt like had a heater on so the rooms were too warm. Parking was fine. Staff were fine. The hotel itself and the rooms were disgusting. If you’re planning a trip with little ones - DO NOT STAY HERE. It was very uncomfortable. And we weren’t able to get a refund, so we had to buy extra blankets and towels to use. We put blankets over the bed and slept on top of the blankets we purchased. Which wasn’t included in our budget but had to make work! The hotel looks completely different from the pictures, which is definitely FALSE ADVERTISEMENT. Nothings works. There’s no cafe. The pool is closed. Ice machine didn’t work (even though I had no desire to use it given the filth of this place). & You can tell other guests were just as disappointed as I was. This hotel should be taken off of the listings in its entirety. We will never stay there again & I recommend you not stay here either!

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

Gordon

My husband and I really enjoyed staying at your hotel. Being very unfamiliar with the Oakland airport area we did not venture out. We enjoyed relaxing with a couple cocktails. We stayed in and had dinner and breakfast.
The staff were very helpful and friendly.
The room was very clean.
Parking was close and safe.
The room temperature was very comfortable

Family

2/10

Poor

11 Jun 2026

Tavian

Worst hotel I’ve ever been to. Canceled immediately after arriving and getting into the room. When we arrived other people were cancelling too so it didn’t start off well. The whole area looks terrible all the pictures are not anywhere close to being accurate. Walked in and immediately saw hundreds of flies in the building and stains holes and cracks everywhere only one elevator was working. Just check the yelp reviews to see all you need to know. I never write reviews but it would feel inhumane to not write one.

Friends

6/10

Pleasant

10 Jun 2026

Zoë

Elevator from hell, room and bed were clean enough. Hallways and carpet in elevator looked like a murder scene though. Air conditioning was hardly doing its job. You get what you pay for. It was fine for one night!

2/10

Poor

08 Jun 2026

Joyce

Pool doesn't work. Gym doesn't work. Ice machines doesn't work. Carpet is nasty and old.
Vents blow all air

Friends_and_family Family

2/10

Poor

08 Jun 2026

Kaitlyn

If you care about your health, safety, or your life, DO NOT STAY HERE.

The photos look NOTHING like the property, they are either Ai or from 1980.

From the moment we walked in there was nothing but FILTH everywhere. The carpets, the floors, the elevator, the hallways, and this is all before we even set foot in the ROOM.

We did set foot in the room, then we stepped right out. It was absolutely disgusting, the sheets were covered in stains of all colours of the rainbow, the smells oh god, the walls, the bathroom, everything was just covered in absolutely filth. There’s no other way to describe it. Like an inch layer of grime all over EVERYTHING, bug droppings everywhere, rust, mold, the works!!!

It was so bad I literally thought we were being punked. It was straight out of a crime scene/horror movie/ky worst nightmares combined.

DO NOT STAY HERE. DO NOT BELIEVE THE PHOTOS!!! As bad as I’ve described it, picture it, and make it worse x100 and you still won’t think it is as bad as it actually was.

DO NOT STAY HERE.

Friends

2/10

Poor

07 Jun 2026

Socorro

There was a $10 fee extra to park. When we got to the room, I did not like the smell. It did not smell clean. I went to use the bathroom and the seat from the toilet was broken and when I grabbed the toilet paper the toilet paper holder was also broken. I also wanted to watch TV so I was not able to find the remote. I called room service and apparently they were not able to hear me so I had to use my cell phone to ask for the remote, the front desk said the a remote for the TV was not available until the next day, I told her I’m gonna leave tomorrow. I need it for today. She said sorry we don’t have one available.
So the phone was not working
The toilet seat was broken
The toilet paper holder was broken
No remote control available for the TV
I honestly don’t recommend this hotel.

Friends_and_family Family

6/10

Pleasant

07 Jun 2026

Van

Room OK. Public areas had stained carpets. Only one elevator working.

Self

2/10

Poor

05 Jun 2026

Rhaniel

Catfished!

Self

2/10

Poor

02 Jun 2026

Kin

We stayed at the top floor of this hotel (Oakland Executive Airport Hotel). It is badly maintained. The carpet in the lobby and hallway to our room is horrible. The shower faucet is dripping even we shut it off. The ceiling tile at the entrance door is falling apart. The worst thing is the odor in our room. We had to turn off the AC because there was a strong odor of smoke or marijuana coming from AC vent. There is also not enough light in our room. It appears there are residents living in that facility and everywhere we went could identify the odor of marijuana.

It is our worst experience in our hotel stays so far. Highly not recommended even though the pictures look nice when I book the hotel. We will never stay in that hotel again.

Family_with_children

6/10

Pleasant

30 May 2026

Sheron

Thank you it was okay

2/10

Poor

30 May 2026

Cathy

No elevator and only available rooms on 6th floor and no one to help, no airport shuttle when it was advertised. Had to leave after paying for a Lyft. Never again.

Self

4/10

Poor

29 May 2026

Jonathan

The front desk staff were ok but everything else was bad. House keeping didn’t come nor did we get any new tiles. Stains on the chair, dirty sticky remote and light didn’t even work kept flickering causing headache. Elevator doesn’t work also. The pictures and real life were two different things. Careful on the booking if you value a clean and well kept hotel.

Partner

2/10

Poor

25 May 2026

Josua

This hotel is not suppose to be on the list with any star. Our microwave does not war and the lift create loud noisy which scare us since it sounds like broken lift. No iron, no cup,no hair dryer and the pillow is very small for us. The floor and black are dirty. The next room produce loud song noise with smoke even though there is no smoking sign on the hall way.

Friends_and_family Family

6/10

Pleasant

25 May 2026

Justin

Needs A/C

2/10

Poor

24 May 2026

Michael

The staff refused to put my guest out and I had to leave even though I am the one that purchased the room!

2/10

Poor

22 May 2026

Sreekanth

The pictures of property and description in Expedia are very misleading

Can't stop listing bad experience here.
Stinking smoke smell despite being touted as non-smoking floor/room
Elevator wasnt working,
Property not maintained at all. With dust, leaves everywhere.
Power outlet didn't work to charge our phones. bed was broken, AC wasn't working.

Family

8/10

Excellent

21 May 2026

James

Friends

2/10

Poor

21 May 2026

Gayle

This place was horrific. The groumds and building are not well maintained . Upon arrival we were one elevator down. Got into the operating elevator only for that to be a bouncing loud door slamming deathtrap that at one point stopped moving and we immediately got the doors to finally open after pressing the call button and got no answer back. The rest of our stay both elevators were down ... me and my mother (both disabled) had no choice but to go up 4 flights of stairs. The railings on the stairs were broken and we almost fell. I watched the staff carry an elderly woman in a wheelchair up 5 flights of stairs to her room. What if there was a fire? That lady would have died. For a non smoking facility, the entire place smelled like a casino floor ashtray and had cigarettes butter all over the floors and black marks on walls from people putting their cigarettes out on the walls... the entire place reaked of mold and had trash on the floors... looked like the lastime someone swept or mopped, or even vacuumed was in the 70s... flies everywhere. They had fans blowing to mast the smell of the mold in the lobby... they advertised continental breakfast with thier stay... and that wasnt provided at all. This place is unsafe and I want my money back. When I told staff this place should be condemned he just laughed and said \"I know\"

Family_with_children

4/10

Poor

19 May 2026

The elevator did not work six floors. The pool was closed by the health department. It was trash all over the place inside and out, but for some reason the room was clean.

I felt bad for the girl that worked the front desk cause it’s not her fault but yeah, it wasn’t good

2/10

Poor

18 May 2026

Emma

The room and property were not in good shape. The “bistro” was locked up and looks like it’s been abandoned for a while. Our room smelled like smoke and had a burn hole in the curtain on top of the main bathroom light being at a constant flicker. Vending machine did not work and still charged 3$ . Overheard another guest saying housekeeping just barged into their room with no reason no towels just entered the room. Ran out of toilet paper and had to go downstairs to ask main desk for more, then the elevator stopped working so you have to climb the graffiti and smoke smelling stairwell to get back to your room with the flickering lights and terrible air conditioning. It really felt like it did nothing. There were almost no amenities, no extra towels no coffee machine and most importantly flies in the lobby as soon as you walk in! No one was there to check us in as they had one person working and they were on a 15 minute break and even then once she came back it felt like we were inconveniencing her by needing to check in. Looks much better in the pictures than it actually was would absolutely not stay here again, no open bistro just a padlocked gate on top of flies welcoming you in to the building since there was genuinely no one there when we first got there. Elevator is SO loud when it did work I did get stuck twice so it’s just very run down and not well maintained.

Friends

4/10

Poor

17 May 2026

Lorenzo

Only one tawell, the elevator is terrible

Friends_and_family Family

2/10

Poor

17 May 2026

Andrea

Cons: You are welcomed with a party of flies and rundown lobby with blue tape covering one of the broken windows. Everyone I met was catfished by the pictures and said they wouldn’t stay here for a vacation. I entered the elevator and the way it closed even scared those who dared entered. I don’t even know what could’ve happened to the other one that was out of order. Immediately upon arrival, all the listed “amenities” were closed. There was no restaurant, the pool had an electricution risk, and I didn’t even dare enter the fitness center. I entered my room and was greeted by roaches, mold on the ceiling, and carpets with mysterious stains. All of the outlets were loose (another fire hazard) and the chair had leather peeling as if they got it from the street. We were even missing the couch from the picture and it had paint marks on the wall from where it used to be. I guess they sold it. When we came back the next day, our keycards stopped working?? In addition, the fridge was at the highest setting and the freezer operated at normal fridge levels. Last but not least, I indicated a stay for two people and they gave us 1 towel that had a strange smell. I couldn’t even dial housekeeping because our phone didn’t work.

The only pros I can say was that the bed was comfy, the air conditioner replacement was strong, and the water pressure from the shower is nice.

There is potential to this hotel and I see all the severe budget cuts that were made.

Partner

2/10

Poor

17 May 2026

Eve Marie

The place was horrible. None of it matches the picture. The facilities were very nasty and dirty. Also, I have lies flying in my room.

Self

6/10

Pleasant

16 May 2026

Veronica

It was an unfortunate stay. You pay for what you get.

Partner

2/10

Poor

16 May 2026

Murilo

4/10

Poor

14 May 2026

LESMAN RAFAEL

Cuándo ingresé al lobby, estaba algo sucio. El restaurante que se muestra en las fotos está cerrado y no es igual la piscina está cerrada
Para en la mañana me prestaba a bañar, no había agua en el hotel, ni para lavarse la cara ni para cagar menos para bañar cuando llamé a Fontes, me dijeron de qué tenía en las tuberías en reparación, pero en ningún momento hicieron notificación alguna de qué de qué hora a qué hora van a hacer la reparación para uno tomar, precaución y bañarse y hacer el resto de cosas que se usa con agua el todo que yo le dije, voy a bañar con aire además, quise hacer la llamada al lobby del teléfono que se encuentra en la habitación. Y resulta que era de juguete porque no funcionaba cuando encendí la televisión. Resulta que no tenían cable peor antena, entonces me tocó ver la pantalla negra además cuando uno toma el elevador suena como que está en una guerra mundial la verdad está pésimo el lugar

Business

6/10

Pleasant

11 May 2026

Robyn

It was not as advertised online. The grounds were unkept, there was trash on the sidewalks entering the building. The check in girl was friendly. There were sketchy looking vehicles and people in the front parking. It was very quickly obvious that it was not somewhere that we wanted to stay. It did not feel safe or clean. Again, falsely advertised. After checking in, we drove away without even entering the room. I would not recommend this hotel to anyone.

Partner

10/10

Exceptional

05 May 2026

Patricia Diane

The only that I noticed was that the online pictures of the lobby and the rooms were not current. Carpeting throughout was in need of either replacement or a deep cleaning. But other then that the rooms were clean, had plenty of towels and most importantly for me was the shower, toilets, and bathroom floor were very clean as was the bedding.

Self

2/10

Poor

03 May 2026

Jean Paul

Terrible experience from start to finish:

• Check-in was supposed to be at 3:00 PM — no room was available when I arrived at 3:30 PM
• Waited over an hour and wasn't given a room until 4:20 PM
• The room had NO bed sheets and NO pillows — completely unprepared
• Asked to cancel and was told by the receptionist they could do nothing
• I had already been charged and received nothing close to what was promised

Zero accountability, zero effort. Would not recommend.

Business

4/10

Poor

30 Apr 2026

Nadia

The rooms were clean. The outside not so much, but you get what you pay for. I knew we were coming into Oakland super late and didn’t want to spend much for a few hours until we picked up our car so it was a place to wash up and lay your head for a few hours. Staff and hot shower was the best part of the stay.

Friends_and_family Family

2/10

Poor

28 Apr 2026

Patrick

Disgusting property, carpets torn and cracked tiles in lobby, chairs torn in lobby, elevator worn out and very slow. The room wreaked of cigarette smoke, bathroom old and moldy, Bar/dining room chained off and closed. Save your frustration and go across the street to the Springhill ! 1000% better!

How this place is still open is mind boggling!

Family

8/10

Excellent

28 Apr 2026

Roberto

Liked that the property was close to the airport, this was my reason for choosing this hotel. Hotel room old and needed some upgrading, but was comfortable. Remainder of the property is showing its age and much of the flooring needed replacement.

Partner

10/10

Exceptional

27 Apr 2026

Elliott

Yiook

8/10

Excellent

26 Apr 2026

Tim

It was what it was. Not a very safe feeling area. Plane arrived very late and had to scramble to find someplace. Everything was closed.....not the hotels fault.

Pet

2/10

Poor

22 Apr 2026

Raymond

Went into the lobby no one was there except homeless sleeping in the lobby chairs and flies buzzing around. Immediately walked back out and did not stay there. DO NOT STAY AT THIS PLACE UNLESS YOU HAVE ZERO OPTIONS. YOUR CAR WOULD BE BETTER TO SLEEP IN.

Business

4/10

Poor

16 Apr 2026

Victor

The air conditioning wasn't working, elevator take long to came down

4/10

Poor

16 Apr 2026

Claudia

Parking was easy, but whenever we would ask for towels or basic essentials for the room they wouldn’t bring them and we had to buy our own products.

Friends_and_family Family

2/10

Poor

15 Apr 2026

Keysha

This hotel is not what is pictured when you look at the pictures online they show a nice clean, bright hotel that has new furnishings and equipment and that is not when you get when you walk in this hotel is not cool. It seemed dangerous. There were people vagrant lurking outside and it just didn’t feel safe. We immediately checked out and went across the street to a better hotel. Also when we got into the room, it smelled weird like cigarette smoke and animal, and also had broken furnishings.

Partner

4/10

Poor

14 Apr 2026

Darryl

Room wasn't clean or well maintained. No ice box. Ice machine on the floor we stayed on and an elevator was out of order. Didn't have any extra toilet paper and bath tub was dirty. Even though there was a holder in the bathroom, they're was no soap, hair conditioner or shampoo.

Friends_and_family Family

2/10

Poor

11 Apr 2026

harminder

No dissatisfaction

Family

2/10

Poor

11 Apr 2026

Tyrika

Nasty dirty ran down ghetto people everywhere broken down cars. It was like a car stop in the front. Scared the go out put a chair up to the door at night never again

Friends_and_family Family

6/10

Pleasant

11 Apr 2026

Coaco

Affordable parking but , they have bugs.

Self

4/10

Poor

08 Apr 2026

Wayne

very run down facility

2/10

Poor

08 Apr 2026

Danielle

Absolutely horrible place to stay. Photos provided by hotel are not legitimate or current. Would give 0 stars if I could.

Friends_and_family Friends

2/10

Poor

08 Apr 2026

Carmelina

Very bad smelling of weed my throat was sore. I was not able to sleep

4/10

Poor

07 Apr 2026

Antonio

The bed was comfortable, the attendant forgot to charge me for parking and the balcony was cool, but those are about the only positive things about this location. Granted, it’s not in the best part of town, and it’s cheap but that shouldn’t make a difference in the things that were substandard. Low price and location shouldn’t mean less basic amenities.

Since I was not able to check in early, I waited out by the pool. The pool was filthy and the pool surroundings were unkept and filthy. The entire hotel just seemed to be grimy and grungy, although the room itself wasn’t too bad. A couple of the outlets in the room did not work, there was only one towel, the shower curtain would not stay closed, so the floor kept getting wet. They use couch-sized pillows, instead of full-size pillows and then had no extra pillows available. There was no coffee, no coffee pot, no hairdryer and no hangers available in the closet area. There was only one chair at the table and the rolling chair that was at the desk was in really bad shape.
All told, it served my purpose but it was not a pleasant experience.

Partner

4/10

Poor

05 Apr 2026

Jessela

Furniture dirty, inside carpet dirty, no rags, elevator not working,

2/10

Poor

05 Apr 2026

Francisco J

Not satisfied with the cleanliness of the hotel at all images provided are not even close to what the hotel looks like.

Friends_and_family Family

6/10

Pleasant

31 Mar 2026

Amy

Only 1 working elevator during my stay, no tissues, hand soap or water cups available in the room. Parking was gated, but access to the gated area required a call to the front desk, which was not explained upon check in.

Family

2/10

Poor

30 Mar 2026

Blanca

No staff available to check us in at the time we were promised which resulted in 15+ people in lobby waiting to get checked in. Hotel is in awful conditions and smells like a casino.

Friends_and_family Friends

4/10

Poor

29 Mar 2026

Claudia

The property was very dirty what the pictures show is not what it looks like they have portables AC in our room, room was pretty warm would not stay here again

Family_with_children

2/10

Poor

29 Mar 2026

Sergio

Arrived early before check in and was told to wait till 3pm. We waited. 3 came and went. Jose a handyman they left was confused and could not check in any of the upset customers. Lobby was full of spiders and flies, rooms were FULL of flies! AC and heater doesn’t work in the room. There was a new Gatorade in the fridge when I arrived. We did not drink it though.

Family

2/10

Poor

28 Mar 2026

Jennifer

Hotel is absolutely horrible. The pictures online are either super old or AI edited. Everything is falling apart. No AC or heating. 1/2 elevators work, but the one that did work expired in 2023.Homeless everywhere. If I wouldn't have been charged for cancellation, we wouldn't have stayed there. 0/10 recommemd.

Friends_and_family Friends

2/10

Poor

28 Mar 2026

Decent room

4/10

Poor

27 Mar 2026

Eduardo

The hotel wasn't clean and the personal was awful

6/10

Pleasant

26 Mar 2026

Elizabeth

The bistro isnt open for a year

Partner

4/10

Poor

26 Mar 2026

Mimi

The property, lobby, elevator were so dirty and run down it was scary. It is also in a sketchy area. We were, however, pleasantly surprised that the room was clean and had nice beds. The AC wasn’t working so window needed to be opened which meant smelling smoke from other tenants smoking out their windows.

Partner

6/10

Pleasant

24 Mar 2026

Geremie

Id stay almost anywhere else. No one came to clean the room or refresh toiletries.

Self

2/10

Poor

24 Mar 2026

Jamar

The entire building air conditioning unit was inoperable when I arrive. having an armed guard security should tell you about this surrounding area. The main lobby couches were ripped up. surprisingly the rooms was in okay condition

Self

2/10

Poor

23 Mar 2026

David

When we rolled up to the hotel in the evening, my 20-year-old daughter was afraid to get out of the car. There was a burned out car In front of the hotel, and trash strewn, all about. They charged me a $100 deposit for the room. They did not return it to me when I checked out. I still have not received the money back in my account.
I would say that this hotel is one step above.The type that rents rooms by the hour.
I was supposed to be totally in a non-smoking room. It definitely was not a non-smoking room.
The front desk staff was nice, but when I walk down the hall to use the vending machine to buy a small bottle of water that was almost $3. And the machine ate my money. I went downstairs to talk to the person at the front desk. They did not offer to give me my money back. They did not do anything but point across the lobby to another vending machine, which cost almost four dollars for a small bottle of water. So I ended up spending almost seven dollars for a small bottle of water.
There was black mold in the ceiling of the shower in room 504. My sinuses are still congested and lungs are still coughing from being in a smoker's room.
I hope I do not get aspergellosis of the lung.
At one point during the weekend, we went in the elevator to go up to our room and there was literally a partially eaten whole tomato in the corner of the elevator.
I must say that we traveled in the same elevator shortly thereafter, and the staff must have removed the partially eaten tomato really?

Family_with_children

4/10

Poor

23 Mar 2026

Kayla

The hotel is extremely ran down and not in the greatest part of town. Half the lights in the room did not work. It is extremely dirty. The lobby looks ran down. The vending machines don't work. The fire detector in my room looked like it was ripped out and it looked like there was some severe water damage in the restroom. I was literally there just to sleep for a few hours, but felt extremely unsafe. I think the only plus side was that because I was there for a short amount of hours, the clerk did not charge me the $100 deposit.

Self

2/10

Poor

21 Mar 2026

Leticia

Room was dirty, the AC was not working, no ice bucket, no extra towels.

Partner

2/10

Poor

20 Mar 2026

Rafan

Room is dirty. AC didn’t work. It was 83 degrees inside the room. I asked the front desk if I could change the room. I was told that all the rooms are the same. I was told to leave the window open but it was very noisy outside. We Could not sleep all night.

Friends_and_family Family

2/10

Poor

18 Mar 2026

WenJie

You get what you pay for

4/10

Poor

16 Mar 2026

Abdikadir

Not good

2/10

Poor

15 Mar 2026

Qiana

First walking in, i tried turning on the heater, only cold air came out. The hotel looks very old and
a remodel is much needed. My kids wake me up and there is a FAT roach crawling on the wall. So far not good at all. The toilet is constantly making noises all throughout the night and when it is time to take a shower they dont even have towels until way later in the afternoon. Bugs in the bathroom and downstairs in the lobby everything in general was just very dirty.

Friends_and_family Family

8/10

Excellent

13 Mar 2026

Clay

There is no shuttle from the airport, and there hasn’t been one for a while. You can take a city bus for a couple bucks and it will drop you off out front, but I’m not sure why it still says there’s a shuttle on all the booking sites. Definitely not a nice area, but it’s fine for the price.

Self

4/10

Poor

12 Mar 2026

Abdikadir

Poor not good

10/10

Exceptional

10 Mar 2026

Jason

Big, clean rooms. Laid-back clientele. Good place to be with a favorite person and order door dash and not leave the room.

2/10

Poor

08 Mar 2026

Kristen

Just a HORRIBLE experience

Self

2/10

Poor

07 Mar 2026

Joshua

The housekeeper walked in on me naked way before checkout (we weren’t even checking out) to ask if we’re checking out. I felt violated. What made it worse was when I went to the front desk(11:30am), the employee was so rude..blamed me? She stated checkout was at 11..and I explained that my reservation, the employee last night said checkout is at 12… every time I’ve been to this hotel, checkout at 12..but when I’m violated, it’s at 11? Ok.

Friends

2/10

Poor

03 Mar 2026

Kristine

The condition of the room was completely unacceptable and far below what was advertised.
Upon arrival, we found the room to be filthy and unsanitary. There was trash throughout the hotel, dirty walls, blood stains on the floor, and a strong, unpleasant odor. The toilet seat had yellow stains, the curtains were dirty and had holes in them, and the overall condition of the room was extremely disturbing.
Additionally, there was no air conditioning available. When I raised this concern with the front desk, I was simply directed to a sign stating that there was no A/C and was told to contact the third-party booking provider. This response was unhelpful and did not address the seriousness of the situation.
I have taken photographs documenting the condition of the room as evidence. Given the state of the property, I strongly suggest that you review your listing on Expedia, as the current representation does not reflect the reality of the accommodations.
I expect this matter to be addressed promptly. I look forward to your response and a resolution to this issue.

Filthy disgusting place!

Partner

2/10

Poor

02 Mar 2026

Jason

The photos on Expedia are misleading.

This property is poorly maintained
-- Smells, rooms aren't cleaned, hallways are dirty, and suspect there are drugs on the premises

I strongly recommend staying elsewhere.

Partner

4/10

Poor

28 Feb 2026

Adam Y

The property is listed as having airport shuttle included whxih is why i booked there. They do not have a shuttle service. While the room was nice, the lobby, elevator and hallways were unkempt and a bit scary. The room smelled of old cigarette smoke and there was no heat or working air.

Self

4/10

Poor

27 Feb 2026

Alejandro

property need remodel complete

Partner

2/10

Poor

24 Feb 2026

Elizabeth

Showed up and was told there was no hot water and no heat. Building is filthy, falling apart and had clearly been in this condition for quite some time.

4/10

Poor

23 Feb 2026

Stephanie

The hotel outside looks nice BUT the lobby and hallways were definitely not clean. They limit each room to 3 towels even though there was 4 people booked. The room was okay but smelled like cigarettes.

Business

6/10

Pleasant

20 Feb 2026

ANSLEY

The price should give you an indication of the facility. My room was clean if a bit rough around the edges. You can tell it was a higher end hotel at one point. Across the street are newer hotels. But if you are on a tight budget, it is a reasonable option. Unfortunately, the heaters were not working. I just happened to stay on a week when the temperature dropped into the 30s in Oakland. I had to get under the covers to stay warm. Otherwise, the price was right. However, if I were on an expense account, I would choose a different hotel.

Self

4/10

Poor

17 Feb 2026

Abdikadir

Not excellent

8/10

Excellent

17 Feb 2026

Ansley Valentine

I will start off by saying my room was okay. It seemed clean. It needed a bit of maintenance. The shower head needed new Teflon tape. But overall it was fine. The first impression coming into the lobby is that the place is a little sketchy. The xerox signs on the check in window, and the smell and being a bit rough around the edges gave a poor impression. But for the price, it was not horrible. And the room was fine.

Self

2/10

Poor

17 Feb 2026

Joanna

The bathroom had mold. The carpets were stained with red spots all over the mirror . The staff was very neglectful and reused to bring us towel after we called 4 times and went to the front desk to ask for some. The bed sheets were never changed and the room had an awful smell

Leisure Family

2/10

Poor

16 Feb 2026

JOHN-ANDREW

Unfortunately, I checked in and it was freezing, got to around 48 degrees outside. I realized the heat and AC for the whole building were out but they said to contact Expedia for a refund. Expedia told me to drive back and make a request at the front desk. They told me to call Expedia back. Expedia kept telling me to deal with the hotel directly. Then, Expedia told me that it was perfectly acceptable not to have heat or AC, and that they couldn’t help me get the refund or rebook me at a comparable nearby hotel. So, I ended up driving back home, 200 miles away because it was 9pm and I didn’t have accommodations. It was a really, really bad experience and I was not able to make the funeral I came for because of this.

Leisure Self

2/10

Poor

15 Feb 2026

Eva

Pésimo servicio