Oakland Airport Executive Hotel

United States , Oakland - CA
Oakland, 150 Hegenberger Rd
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100 reviews shown

10/10

Exceptional

27 Apr 2026

Elliott

Yiook

8/10

Excellent

26 Apr 2026

Tim

It was what it was. Not a very safe feeling area. Plane arrived very late and had to scramble to find someplace. Everything was closed.....not the hotels fault.

Pet

2/10

Poor

22 Apr 2026

Raymond

Went into the lobby no one was there except homeless sleeping in the lobby chairs and flies buzzing around. Immediately walked back out and did not stay there. DO NOT STAY AT THIS PLACE UNLESS YOU HAVE ZERO OPTIONS. YOUR CAR WOULD BE BETTER TO SLEEP IN.

Business

4/10

Poor

16 Apr 2026

Victor

The air conditioning wasn't working, elevator take long to came down

4/10

Poor

16 Apr 2026

Claudia

Parking was easy, but whenever we would ask for towels or basic essentials for the room they wouldn’t bring them and we had to buy our own products.

Friends_and_family Family

2/10

Poor

15 Apr 2026

Keysha

This hotel is not what is pictured when you look at the pictures online they show a nice clean, bright hotel that has new furnishings and equipment and that is not when you get when you walk in this hotel is not cool. It seemed dangerous. There were people vagrant lurking outside and it just didn’t feel safe. We immediately checked out and went across the street to a better hotel. Also when we got into the room, it smelled weird like cigarette smoke and animal, and also had broken furnishings.

Partner

4/10

Poor

14 Apr 2026

Darryl

Room wasn't clean or well maintained. No ice box. Ice machine on the floor we stayed on and an elevator was out of order. Didn't have any extra toilet paper and bath tub was dirty. Even though there was a holder in the bathroom, they're was no soap, hair conditioner or shampoo.

Friends_and_family Family

2/10

Poor

11 Apr 2026

harminder

No dissatisfaction

Family

2/10

Poor

11 Apr 2026

Tyrika

Nasty dirty ran down ghetto people everywhere broken down cars. It was like a car stop in the front. Scared the go out put a chair up to the door at night never again

Friends_and_family Family

6/10

Pleasant

11 Apr 2026

Coaco

Affordable parking but , they have bugs.

Self

4/10

Poor

08 Apr 2026

Wayne

very run down facility

2/10

Poor

08 Apr 2026

Danielle

Absolutely horrible place to stay. Photos provided by hotel are not legitimate or current. Would give 0 stars if I could.

Friends_and_family Friends

2/10

Poor

08 Apr 2026

Carmelina

Very bad smelling of weed my throat was sore. I was not able to sleep

4/10

Poor

07 Apr 2026

Antonio

The bed was comfortable, the attendant forgot to charge me for parking and the balcony was cool, but those are about the only positive things about this location. Granted, it’s not in the best part of town, and it’s cheap but that shouldn’t make a difference in the things that were substandard. Low price and location shouldn’t mean less basic amenities.

Since I was not able to check in early, I waited out by the pool. The pool was filthy and the pool surroundings were unkept and filthy. The entire hotel just seemed to be grimy and grungy, although the room itself wasn’t too bad. A couple of the outlets in the room did not work, there was only one towel, the shower curtain would not stay closed, so the floor kept getting wet. They use couch-sized pillows, instead of full-size pillows and then had no extra pillows available. There was no coffee, no coffee pot, no hairdryer and no hangers available in the closet area. There was only one chair at the table and the rolling chair that was at the desk was in really bad shape.
All told, it served my purpose but it was not a pleasant experience.

Partner

4/10

Poor

05 Apr 2026

Jessela

Furniture dirty, inside carpet dirty, no rags, elevator not working,

2/10

Poor

05 Apr 2026

Francisco J

Not satisfied with the cleanliness of the hotel at all images provided are not even close to what the hotel looks like.

Friends_and_family Family

6/10

Pleasant

31 Mar 2026

Amy

Only 1 working elevator during my stay, no tissues, hand soap or water cups available in the room. Parking was gated, but access to the gated area required a call to the front desk, which was not explained upon check in.

Family

2/10

Poor

30 Mar 2026

Blanca

No staff available to check us in at the time we were promised which resulted in 15+ people in lobby waiting to get checked in. Hotel is in awful conditions and smells like a casino.

Friends_and_family Friends

4/10

Poor

29 Mar 2026

Claudia

The property was very dirty what the pictures show is not what it looks like they have portables AC in our room, room was pretty warm would not stay here again

Family_with_children

2/10

Poor

29 Mar 2026

Sergio

Arrived early before check in and was told to wait till 3pm. We waited. 3 came and went. Jose a handyman they left was confused and could not check in any of the upset customers. Lobby was full of spiders and flies, rooms were FULL of flies! AC and heater doesn’t work in the room. There was a new Gatorade in the fridge when I arrived. We did not drink it though.

Family

2/10

Poor

28 Mar 2026

Jennifer

Hotel is absolutely horrible. The pictures online are either super old or AI edited. Everything is falling apart. No AC or heating. 1/2 elevators work, but the one that did work expired in 2023.Homeless everywhere. If I wouldn't have been charged for cancellation, we wouldn't have stayed there. 0/10 recommemd.

Friends_and_family Friends

2/10

Poor

28 Mar 2026

Decent room

4/10

Poor

27 Mar 2026

Eduardo

The hotel wasn't clean and the personal was awful

6/10

Pleasant

26 Mar 2026

Elizabeth

The bistro isnt open for a year

Partner

4/10

Poor

26 Mar 2026

Mimi

The property, lobby, elevator were so dirty and run down it was scary. It is also in a sketchy area. We were, however, pleasantly surprised that the room was clean and had nice beds. The AC wasn’t working so window needed to be opened which meant smelling smoke from other tenants smoking out their windows.

Partner

6/10

Pleasant

24 Mar 2026

Geremie

Id stay almost anywhere else. No one came to clean the room or refresh toiletries.

Self

2/10

Poor

24 Mar 2026

Jamar

The entire building air conditioning unit was inoperable when I arrive. having an armed guard security should tell you about this surrounding area. The main lobby couches were ripped up. surprisingly the rooms was in okay condition

Self

2/10

Poor

23 Mar 2026

David

When we rolled up to the hotel in the evening, my 20-year-old daughter was afraid to get out of the car. There was a burned out car In front of the hotel, and trash strewn, all about. They charged me a $100 deposit for the room. They did not return it to me when I checked out. I still have not received the money back in my account.
I would say that this hotel is one step above.The type that rents rooms by the hour.
I was supposed to be totally in a non-smoking room. It definitely was not a non-smoking room.
The front desk staff was nice, but when I walk down the hall to use the vending machine to buy a small bottle of water that was almost $3. And the machine ate my money. I went downstairs to talk to the person at the front desk. They did not offer to give me my money back. They did not do anything but point across the lobby to another vending machine, which cost almost four dollars for a small bottle of water. So I ended up spending almost seven dollars for a small bottle of water.
There was black mold in the ceiling of the shower in room 504. My sinuses are still congested and lungs are still coughing from being in a smoker's room.
I hope I do not get aspergellosis of the lung.
At one point during the weekend, we went in the elevator to go up to our room and there was literally a partially eaten whole tomato in the corner of the elevator.
I must say that we traveled in the same elevator shortly thereafter, and the staff must have removed the partially eaten tomato really?

Family_with_children

4/10

Poor

23 Mar 2026

Kayla

The hotel is extremely ran down and not in the greatest part of town. Half the lights in the room did not work. It is extremely dirty. The lobby looks ran down. The vending machines don't work. The fire detector in my room looked like it was ripped out and it looked like there was some severe water damage in the restroom. I was literally there just to sleep for a few hours, but felt extremely unsafe. I think the only plus side was that because I was there for a short amount of hours, the clerk did not charge me the $100 deposit.

Self

2/10

Poor

21 Mar 2026

Leticia

Room was dirty, the AC was not working, no ice bucket, no extra towels.

Partner

2/10

Poor

20 Mar 2026

Rafan

Room is dirty. AC didn’t work. It was 83 degrees inside the room. I asked the front desk if I could change the room. I was told that all the rooms are the same. I was told to leave the window open but it was very noisy outside. We Could not sleep all night.

Friends_and_family Family

2/10

Poor

18 Mar 2026

WenJie

You get what you pay for

4/10

Poor

16 Mar 2026

Abdikadir

Not good

2/10

Poor

15 Mar 2026

Qiana

First walking in, i tried turning on the heater, only cold air came out. The hotel looks very old and
a remodel is much needed. My kids wake me up and there is a FAT roach crawling on the wall. So far not good at all. The toilet is constantly making noises all throughout the night and when it is time to take a shower they dont even have towels until way later in the afternoon. Bugs in the bathroom and downstairs in the lobby everything in general was just very dirty.

Friends_and_family Family

8/10

Excellent

13 Mar 2026

Clay

There is no shuttle from the airport, and there hasn’t been one for a while. You can take a city bus for a couple bucks and it will drop you off out front, but I’m not sure why it still says there’s a shuttle on all the booking sites. Definitely not a nice area, but it’s fine for the price.

Self

4/10

Poor

12 Mar 2026

Abdikadir

Poor not good

10/10

Exceptional

10 Mar 2026

Jason

Big, clean rooms. Laid-back clientele. Good place to be with a favorite person and order door dash and not leave the room.

2/10

Poor

08 Mar 2026

Kristen

Just a HORRIBLE experience

Self

2/10

Poor

07 Mar 2026

Joshua

The housekeeper walked in on me naked way before checkout (we weren’t even checking out) to ask if we’re checking out. I felt violated. What made it worse was when I went to the front desk(11:30am), the employee was so rude..blamed me? She stated checkout was at 11..and I explained that my reservation, the employee last night said checkout is at 12… every time I’ve been to this hotel, checkout at 12..but when I’m violated, it’s at 11? Ok.

Friends

2/10

Poor

03 Mar 2026

Kristine

The condition of the room was completely unacceptable and far below what was advertised.
Upon arrival, we found the room to be filthy and unsanitary. There was trash throughout the hotel, dirty walls, blood stains on the floor, and a strong, unpleasant odor. The toilet seat had yellow stains, the curtains were dirty and had holes in them, and the overall condition of the room was extremely disturbing.
Additionally, there was no air conditioning available. When I raised this concern with the front desk, I was simply directed to a sign stating that there was no A/C and was told to contact the third-party booking provider. This response was unhelpful and did not address the seriousness of the situation.
I have taken photographs documenting the condition of the room as evidence. Given the state of the property, I strongly suggest that you review your listing on Expedia, as the current representation does not reflect the reality of the accommodations.
I expect this matter to be addressed promptly. I look forward to your response and a resolution to this issue.

Filthy disgusting place!

Partner

2/10

Poor

02 Mar 2026

Jason

The photos on Expedia are misleading.

This property is poorly maintained
-- Smells, rooms aren't cleaned, hallways are dirty, and suspect there are drugs on the premises

I strongly recommend staying elsewhere.

Partner

4/10

Poor

28 Feb 2026

Adam Y

The property is listed as having airport shuttle included whxih is why i booked there. They do not have a shuttle service. While the room was nice, the lobby, elevator and hallways were unkempt and a bit scary. The room smelled of old cigarette smoke and there was no heat or working air.

Self

4/10

Poor

27 Feb 2026

Alejandro

property need remodel complete

Partner

2/10

Poor

24 Feb 2026

Elizabeth

Showed up and was told there was no hot water and no heat. Building is filthy, falling apart and had clearly been in this condition for quite some time.

4/10

Poor

23 Feb 2026

Stephanie

The hotel outside looks nice BUT the lobby and hallways were definitely not clean. They limit each room to 3 towels even though there was 4 people booked. The room was okay but smelled like cigarettes.

Business

6/10

Pleasant

20 Feb 2026

ANSLEY

The price should give you an indication of the facility. My room was clean if a bit rough around the edges. You can tell it was a higher end hotel at one point. Across the street are newer hotels. But if you are on a tight budget, it is a reasonable option. Unfortunately, the heaters were not working. I just happened to stay on a week when the temperature dropped into the 30s in Oakland. I had to get under the covers to stay warm. Otherwise, the price was right. However, if I were on an expense account, I would choose a different hotel.

Self

4/10

Poor

17 Feb 2026

Abdikadir

Not excellent

8/10

Excellent

17 Feb 2026

Ansley Valentine

I will start off by saying my room was okay. It seemed clean. It needed a bit of maintenance. The shower head needed new Teflon tape. But overall it was fine. The first impression coming into the lobby is that the place is a little sketchy. The xerox signs on the check in window, and the smell and being a bit rough around the edges gave a poor impression. But for the price, it was not horrible. And the room was fine.

Self

2/10

Poor

17 Feb 2026

Joanna

The bathroom had mold. The carpets were stained with red spots all over the mirror . The staff was very neglectful and reused to bring us towel after we called 4 times and went to the front desk to ask for some. The bed sheets were never changed and the room had an awful smell

Leisure Family

2/10

Poor

16 Feb 2026

JOHN-ANDREW

Unfortunately, I checked in and it was freezing, got to around 48 degrees outside. I realized the heat and AC for the whole building were out but they said to contact Expedia for a refund. Expedia told me to drive back and make a request at the front desk. They told me to call Expedia back. Expedia kept telling me to deal with the hotel directly. Then, Expedia told me that it was perfectly acceptable not to have heat or AC, and that they couldn’t help me get the refund or rebook me at a comparable nearby hotel. So, I ended up driving back home, 200 miles away because it was 9pm and I didn’t have accommodations. It was a really, really bad experience and I was not able to make the funeral I came for because of this.

Leisure Self

2/10

Poor

15 Feb 2026

Eva

Pésimo servicio

10/10

Exceptional

15 Feb 2026

chamika

The room was amazingly beautiful

Business Family

2/10

Poor

15 Feb 2026

Mariana

If you are into trapping then this hotel is good for that. But if your not then run. Currently their heaters or Ac don't work and the outlet socket my friend and burnt her brand new charging wall adapter. Never again. I honestly want my money back for all the drama Expedia put me through

Business_and_leisure Friends

2/10

Poor

14 Feb 2026

David

The whole Hotel was terrible. No heaters working in any room. The place looked dirty from the start we canceled our reservation as soon as we gpt there. It's cheap for a reason. Absolutely terrible place.

Partner

6/10

Pleasant

12 Feb 2026

timothy

Old rundown in a bad neighborhood

8/10

Excellent

09 Feb 2026

Elizabeth

The room size was great and the front desk staff on the weekends was super nice and helpful.

2/10

Poor

08 Feb 2026

James

heater was not working throughout hotel. one elevator was out of service. other elevator wasn't working properly. general very shabby condition

2/10

Poor

07 Feb 2026

caprice

heater didn't work whole stay

maids kept coming in my room when I left even when asked them not to

Family_with_children

10/10

Exceptional

06 Feb 2026

Vanessa

I was very happy with my stay ☺️

Partner

2/10

Poor

05 Feb 2026

Susan

The area is very sketchy and felt unsafe.
Hotel itself is old and looks unmaintained.
Sign upon check-in read: “No heat in the building”. I had to double the bedspread over to stay warm while sleeping.
Elevator floors were off so easily to trip. Second elevator was not functioning.
Expedia on website lists this property as having complimentary shuttle service to airport. They do not offer and I had to pay for an Uber at $18 +tip.
Stains and holes in carpet and furniture fabrics.
No plastic or glass cup for use in bathroom. I went to front desk to ask if they had something to use for drinking water and was told no, they did not.

Leisure Self

4/10

Poor

04 Feb 2026

Sarah

Only 1 towel for 2 people, hotel felt very dated and not well kept. Phone and lamp didn’t work. Light kept flickering. No AC or heat workong. Staff seemed nice, though.

Partner

10/10

Exceptional

04 Feb 2026

Karen

It was nice elevator needs to be fix

Friends_and_family Family

2/10

Poor

01 Feb 2026

Joanne

No heat, no hot water to shower.

Partner

2/10

Poor

01 Feb 2026

Rex

No heat, dirty building, entry ways , common areas, rooms all smelled stale and smoky.
No screen on window/door. Hotwater not running consistently, power outages

Business

8/10

Excellent

01 Feb 2026

Donna

It had been a couple years since I last stayed there and I will say it wasn’t the same. However I will say that I know that when I need to travel or in this case I was attending the concert that was close by… If I need a clean safe room to stay this is where I would go. Cosmetically, it really needs major updating The room was clean but severely outdated the carpet is worn in the hallways and when I checked in we had a taped up sign on some old copy paper that Red the rooms have no heat. Additionally I was advised about a step coming out of the elevator. Why is that not fixed? That is a lawsuit waiting to happen for you guys. The place really needs a little TLC but if you were traveling you need a safe and clean place to stay that is affordable or rather I should say inexpensive than this is the place just expect old carpets and outdated decor.

2/10

Poor

01 Feb 2026

Oscar

Hotel is terrible

Business Family

10/10

Exceptional

29 Jan 2026

jason

The best buy in the Bay Area. Its a little worn down but the rooms are clean and spacious. The front desk is always efficient and friendly.

Self

10/10

Exceptional

29 Jan 2026

Karen

Nice

8/10

Excellent

28 Jan 2026

Matthew

Staff is professional, friendly, and helpful. This is an older facility, so it may not meet the expectations of everyone, but it works for me. The rooms are very clean. I was displaced by a fire and am staying here whilst I search for another studio closer to downtown. Uber Eats and Doordash can easily pull up to the lobby entrance for deliveries.

Business_and_leisure Self

2/10

Poor

27 Jan 2026

Siwaporn

This is not a 3-star hotel. The hotel is very old and poorly maintained. The water was not working, and I was not informed at check-in. The light in the room was blinking all night. The elevator was very old and smelled, and when it stopped, it did not align with the floor. The lights outside the building were also blinking all night, and the emergency doors were all open with no security present. Additionally, the vending machine was not working.

Business Self

2/10

Poor

26 Jan 2026

Shannon

Dirty hotel.
No heat at all durning winter time.
Elevator made me trip from being unleveled.

Business Self

2/10

Poor

24 Jan 2026

Mechelle

I never checked in. I wasn't aware that there was a $150 for security deposit

Friends_and_family Friends

2/10

Poor

24 Jan 2026

Marlene G.

No heaters, toilet issues, dirty af

Business_and_leisure Partner

2/10

Poor

24 Jan 2026

Marlene

Horrible

Business_and_leisure Partner

2/10

Poor

24 Jan 2026

Marlene G.

BAD!!! Just bad.

Business_and_leisure Partner

6/10

Pleasant

24 Jan 2026

Amati

Needs heat

Business

4/10

Poor

22 Jan 2026

Baldev

Room had a funky smell the hotel was dated and the area was giving a uneasy vibe. had to book as our flight got cancelled. No hot water and unwelcoming front desk. the lift had a strange step from floor one could easily trip over. Another family from our flight had booked a room nearby they got the doors knocked twice at night and lady could not sleep either..

Friends_and_family Family

2/10

Poor

22 Jan 2026

Grant

After leaving a response to the message I received asking if I needed anything specific to help me enjoy my stay, and said I was running late but would definitely be there by midnight. When I showed up I was told they were out of rooms! They over booked and they werent going to do anything to help me

2/10

Poor

21 Jan 2026

Zayryimonnia

I didn't get to check in and they never issued me a full refund.

Business Family_with_children

4/10

Poor

21 Jan 2026

Michael

The staff was fine but the property and the room was run down. Some of the lights didn’t work in my room, the elevator didn’t line up with each floor, the carpet smelt damp, the AC and the Heater were out and the water was cold only. It wasn’t ideal.

Self

8/10

Excellent

20 Jan 2026

Leslie

Clean & quiet

6/10

Pleasant

19 Jan 2026

Alejandro

Room was not ready. Smelled crazy like cigarettes in room. Not bad for a budget hotel.

Friends

2/10

Poor

19 Jan 2026

Jason

the front desk lady need to find another job lol I don't think this job for her, she's ignoring me. also what the heck with the Elevator? I feel like I could stuck anytime there

4/10

Poor

19 Jan 2026

Melrosa

There was no heater and no hot water.

Friends_and_family Family

2/10

Poor

17 Jan 2026

LEONA

There was no heat or air. Toilet didn't flush. The room smelled and holes in bathroom door. The receptionist had no personality. The city needs to come out and inspect the premises. Very disappointed and would not recommend at all.

Business Family

4/10

Poor

16 Jan 2026

Jacqueline

No heat or A/c. They have a posting on the lobby that if you want your money back from the reservation you need to do that with Expedia. There was not security lock on the door, which was scary since the area was very dangerous to even be in the lobby. Although the bed was clean and the shower, the carpet,chairs were horribly stained. There was a strong smell of smoke from cigarettes.

Leisure Self

4/10

Poor

16 Jan 2026

Jacqueline

There was no heater or A/C. What was advertised on the web site was not real. No airport shuttle.

Leisure Self

2/10

Poor

15 Jan 2026

Nida

This is extremely dirty, nasty and unsafe place. The pictures of the hotel are fake. Left the same night. Unsafe and horrible. It's a nightmare.

Business Self

2/10

Poor

13 Jan 2026

troy

The worse hotel I’ve ever stayed in

Business

2/10

Poor

07 Jan 2026

Gerald

The pictures do not match existing. Very sketchy look and maintenance. Actually check in staff was pleasant. Room itself was decent, but due to other elements being sketch to very low maintenance. We were frankly concerned for bed bugs.

Friends_and_family Family

4/10

Poor

06 Jan 2026

Teeice

Room need update and heater control inop

Business_and_leisure Family_with_children

10/10

Exceptional

05 Jan 2026

Melissa

Great spotless and quiet

2/10

Poor

02 Jan 2026

morel

Terrible

2/10

Poor

02 Jan 2026

Denisse

Heater wasn’t working, hotel has smells in the hallways and the elevator, hotel needs some upgrades!

Friends_and_family Family

2/10

Poor

01 Jan 2026

Kadir

Elevator expires 2023

Didn’t feel safe at all..

2/10

Poor

31 Dec 2025

Janiero

Heat didnt work..room has mold in it as well as a bad odor ...

10/10

Exceptional

30 Dec 2025

Nadiyah

10/10

Exceptional

28 Dec 2025

Brian

The view from the 6th floor allows for an overhead view of the surrounding city and commercial area. Some rooms allow you to go out on the balcony. There's a nice tub and shower with a private bathroom.

Self

10/10

Exceptional

28 Dec 2025

ishmail

Yup

8/10

Excellent

28 Dec 2025

Beatriz

Room was clean and was able to get a great rest.

Business