Name: Heritage Inn Express
Address: West A Street, 410, Hayward, 94541, US

10/10

Exceptional

04 Aug 2026

Carlos

Perfec for short trips

10/10

Exceptional

04 Aug 2026

Marshall

Great night there.

4/10

Poor

02 Aug 2026

Brenda

The room smelled completely like cigarettes despite saying non smoking room. The carpets were very dirty and the walls looked like they had mold in them. I had to spray febreeze in the room to make it manageable to spend the night there.

10/10

Exceptional

02 Aug 2026

Carlos

10/10 👌
My dog n i been having the most amazing time in here hustle free, she feels welcome and happy and im happy Dog Dad if she’s happy.

10/10

Exceptional

31 Jul 2026

Luis

Property is worth the money and location.

8/10

Excellent

29 Jul 2026

Frances

The room was larger than expected. The air conditioning was awesome. The bed was mostly comfortable. Pillows sleep inducing. Water pressure wasn't too bad. All in all a very comfortable stay.

2/10

Poor

20 Jul 2026

Loreen

Need some serious cleaning

2/10

Poor

12 Jul 2026

Caleb

I WANT A FULL REFUND !! PLEASE and thank you

Friends_and_family Family

2/10

Poor

12 Jul 2026

Carmen

The rooms smell horrible. The maintenance and cleanliness is the worst I’ve ever seen, Had to ask to switch my room because the cigarette smell was too intense. The staff did not make the appropriate room change in the system so overnight attendant, not knowing why the room I was switched to was occupied, aggressively knocked my door at 3am asking who was in the room. Several of those rooms are occupied permanently by people who just sit and smoke on the stairwell or passageway. I was not able to sleep because the next door occupant kept talking loudly, right outside my door and window. Lastly the noise coming from the freeway is too loud.

Family_with_children

8/10

Excellent

08 Jul 2026

Michael

booked same day, room was clean and well kept.

Partner

2/10

Poor

08 Jul 2026

Sajid Hayat

The room was full of bedbugs and the terrible smell of some weird stuff.
I was shocked to see that. But staff member Kirti was very good, and he accepted that the room is not in good condition.

Family

2/10

Poor

06 Jul 2026

Cristina

This room was supposedly non smoking but smelled strongly of old cigarettes. Not very clean.

Partner

2/10

Poor

06 Jul 2026

Selwyn

Stayed for two daysand notified staff about regarding discovering bed bugs.
Showed staff pictures of
And vide of bed bugs
And bed bug bites on my son.
They said to just call hotels.com.

Friends_and_family Family

2/10

Poor

06 Jul 2026

Selwyn

Showed staff pictures of bed bugs and also bug bites on my son.
They said to Just call hotels.com about our experience.
I even took a video of a bed bug crawling across the mattress.

Friends_and_family Family

8/10

Excellent

03 Jul 2026

Yelena

Room is clean, nothing is broken, electronics were working without any issues. Stuff were very polite and helpful to us. Parking is no problem.

Pet

4/10

Poor

02 Jul 2026

Arman

I wasn't impressed

Pet

2/10

Poor

30 Jun 2026

Uriel

There was crumbs on the carpet
The room was not clean.

Self

2/10

Poor

29 Jun 2026

Arman

The entire place was dirty

Self

2/10

Poor

28 Jun 2026

Elizabeth

This Hotel needs a lot of attention.
Our room # 206 smells of smoke. No shower curtain, the carpet was yucky.
The only thing that was fine was the TV.
I would not recommend this to anyone.

Family

2/10

Poor

25 Jun 2026

Darilys

they kicked me out, accused me of not having a reservation & took my money!! i didn’t even stay there! i need a refund!!

Self

2/10

Poor

22 Jun 2026

suvana

Unfortunately, our stay was disappointing due to the uncleanliness of the beds and floor, which had hairs on it. We were also provided with only two towels that weren't clean.

Partner

2/10

Poor

22 Jun 2026

Acacia

Unfortunately I was met by roaches shortly after checking ito the room..so I checked out..shortly after checking in.
The room also had an odor when we walked into the room.

Family_with_children

2/10

Poor

20 Jun 2026

Gregory

This is hands down the worst place I have ever stayed.electricalourlets dontwork smoke detector does not work. No clean towels charged me for a room that I never stayed in then charged an additional $50.00. Smoke detector in my room did not work. I am filing a complaint with

Self

10/10

Exceptional

19 Jun 2026

Lewis

Happy

6/10

Pleasant

16 Jun 2026

Ed

You get what you pay for. If you are looking for a really nice place with great amenities, then this is not for you. If you are looking for a decent place just to lay your head at night for a decent price, then this place will do. Some sketchy people hanging around the place. Bed was very comfortable for me, but I like it pretty soft.

Family

4/10

Poor

14 Jun 2026

Arnav

The staff was really helpful and friendly, but the place was pretty disorganized and not well maintained

6/10

Pleasant

13 Jun 2026

Ashley

?

6/10

Pleasant

13 Jun 2026

Kaalil

The room had a slight weird smell to it but wasn’t intense

Self

4/10

Poor

11 Jun 2026

Isiah

The floor in the room was completely dirty and sticky the sheets were not clean the room smelled like cat and dog

Friends

4/10

Poor

08 Jun 2026

Tara

Unfortunately, our stay was not very comfortable. There was a strong unpleasant smell coming from the bathroom, which affected our overall experience.

Family_with_children

6/10

Pleasant

06 Jun 2026

Barry

This property has passed it's glory days.the staff was incredibly pleasant, but the facility needs upgrades. I won't hold the neighborhood against them.

Self

2/10

Poor

29 May 2026

Andrea

Dirty and disgusting

Family_with_children

8/10

Excellent

28 May 2026

Keith

Parking was good. Did not see or need a gym. There was a lot of activity during late hours but not too bothering. It's a nice motel for a quick trip.

Self

8/10

Excellent

28 May 2026

William

Room is clean and well maintained.

Self

4/10

Poor

28 May 2026

Mary

You get what you pay for, definitely don’t expect top star accommodations/neighbors.

Business

2/10

Poor

26 May 2026

Sanjeev

This hotel is not clean at all and in very terrible condition. It's a health hazard and safety risk because of the risky crowd and tenants. There are broken windows in the rooms. This hotel is safety and health hazard. Don't go

Self

2/10

Poor

25 May 2026

Arash

Very dirty and old hotel. I won't go there again. I'd rather sleep in my car.

Self

2/10

Poor

25 May 2026

Andrea

When I booked this room for a 4-night stay, I had no idea where I would find myself. I have never heard of this place before. First things first - the room was filthy. The beds were made, but the room looked as if it hadn't been given a thorough wipe-down in a long time. I had to go buy cleaning products to clean and disinfect the room. Everything in it, from the microwave and mini-fridge to the bathroom and back to the nightstands. The bathroom looked like it had not been cleaned in years. The toilet seat was loose, the bathtub was dirty, and the shower curtain looked like it was from 1978. Everything in the room is old and outdated. Outside of the room, the place smelled of old and fresh piss. The people who were staying there were mostly drug addicts and/or dealers, boldly asking me if I wanted to buy drugs. I reported it to the front desk, but, to my knowledge, my complaint was not acted upon.

The one good thing I can say about this property is that there were no bedbugs, at least in the room I was staying in, and the beds were very comfy, but sadly, that alone couldn't hold up against the many other things that were awful about this place. To top things all off, I was surprised by a $50 dep that was required at check-in, justified by a non-smoking policy, when ironically the place smelled of cigarettes and a mix of drugs.

The place is well situated, and it has great potential if the owners would take more pride in it. Hopefully they will find the pride they need.

Family_with_children

2/10

Poor

24 May 2026

Kurdo

Super dirty they just make money without any service never walk by again fore sure

Friends

2/10

Poor

22 May 2026

Jessica

Dirty, cocroaches everywhere, smelled so much like smoke

Partner

2/10

Poor

19 May 2026

Angela

The staff was nice but it’s was a trap hotel

2/10

Poor

18 May 2026

Ramiro

It was a dump with a lot of people panhandling and bothering people I would never stay there

8/10

Excellent

02 May 2026

Dennis

I was put in room 220 on the end. It was quiter than a lot of their rooms but keep in mind freeway road noise is constant. But its easy to get a good night's sleep. This room didn't get neighbors smoking and talking outside my room door. Other rooms get that issue.

Self

10/10

Exceptional

28 Apr 2026

Christina

Love this place

4/10

Poor

26 Apr 2026

Rebecca

Not at all like pictures. Smelly, floors sticky, one channel on tv. AC one temp, run down and patched poorly. Beds were clean, thank goodness.

Friends_and_family Family

2/10

Poor

24 Apr 2026

Elvin

Photos be looking nice until you see for your self . It’s crazy they even charge you to stay somewhere like this it’s non smoking I had to smoke my weed in the room because of the stale smell in the room Il

6/10

Pleasant

19 Apr 2026

Chinedu

Customer service was ok. Maintenance guy was needed because room 106 had a a/c unit with no vent cover. Also it needs to be disconnected from the electricity and cleaned out. That thing can be blowing bad air. But Customer service and house keeping was there.

Self

2/10

Poor

19 Apr 2026

sonia

All bad

10/10

Exceptional

12 Apr 2026

Brianna

Nice environ zzz

2/10

Poor

03 Apr 2026

Ebone

Men are rude and sexist towards women.

Friends

10/10

Exceptional

03 Apr 2026

Yolanda

Right off the 880 freeway. Parking was easy. Room is nice and clean and not noisy. Staff is friendly and helpful. My only small problem was the AC goes on and off when I wanted to be able to turn on and off myself. Places to eat near by and a mall one exit away. Would stay again.

Self

10/10

Exceptional

29 Mar 2026

Lola

Great front desk staff, and maids great too.

8/10

Excellent

24 Mar 2026

Danile

Better night sleep ever

Partner

10/10

Exceptional

24 Mar 2026

Danile

My wife and myself enjoys it here; They do accept pets, for 20 a day, they were friendly and helpful when I needed anything for our room.

Partner

4/10

Poor

19 Mar 2026

Blake

Room was grimy, smelt like cigarettes and alcohol

Self

6/10

Pleasant

19 Mar 2026

Female

Yes

8/10

Excellent

19 Mar 2026

Lola

Yes

Self

4/10

Poor

18 Mar 2026

toya

All the reviews are accurate. I don't like to leave any bad reviews. Better yet I'm leaving a review so they can make changes. The bed smelled like urine. Tub very dirty. Glad I always bring shower shoes and also extra bedding. This was non refundable which this property should give refunds when the conditions are the way they are. I understand the low price u pay for what u get. But no destved to stay in a bed room that smells like urine. Health inspector someone needs to come and upgrade make improvements..

Self

2/10

Poor

13 Mar 2026

Julianne

The room was so dirty I couldn’t sleep there and their was cockroaches. Worst experience ever! I would never recommend any one to stay there they should just make it for the homeless people to have a place to stay. It was hella sketchy and I feel like you could get robbed or jumped. I felt like I was on fear factor. Not worth the price and felt like I wasted my money!!!!!!!

Partner

2/10

Poor

09 Mar 2026

Alina

The room was a scam from pictures on the app. It smelled like Mold, the TV was hit by someone or something, the phone line was cut by someone. It looked like the room wasnt vaccumed there was hair on the floor. I wont be coming back it smelled really bad in there.

Partner

2/10

Poor

08 Mar 2026

Emarita

I want gonna comeback in this place i dont recommend this place its smells smoke all the rooms i cant sleep. 3 times i ask them to transfer room but they are all the same cant sleep for the whole night.

Family

10/10

Exceptional

04 Mar 2026

Danile

It was easy and came in handy when needed

2/10

Poor

21 Feb 2026

Juan Christian

Horrible broken walls, dirty,

6/10

Pleasant

07 Feb 2026

Marco Antonio

Good

2/10

Poor

04 Feb 2026

David

Front desk staff are scam artists and they will rent to anyone under any condition... they are liers and I feel bad for the cleaning staff because they can only do so much...they have ant's and roaches...no amenities... but a lot of noise and traffic..Do not go there unless you totally have to and then it would be better sleeping in your car

Business_and_leisure Pet

4/10

Poor

03 Feb 2026

Dave

Don't want to say anything bad

2/10

Poor

29 Jan 2026

Priscilla

There was no WARM water and the stay scared my kids the bathroom looked like a jail bathroom I guess but it was not comforting whatsoever. It felt like hell the beds were off the hendges and just filthy and not somewhere to stay at all. It was non refundable so don’t waste your time here

Friends_and_family Family

2/10

Poor

28 Jan 2026

Chinedu

Hotel prices are cheap but please get that wifi fixed.l cant stream or play my video games online. Tell the hotel to get a stro ger wifi signal for the customers

Leisure Self

8/10

Excellent

28 Jan 2026

Dave

Not gonna mention what I found in my room.But everything else was okay

6/10

Pleasant

27 Jan 2026

Dave

Staff was great.

Leisure Pet

4/10

Poor

24 Jan 2026

Dennis

Next door neighbors were allowed to blast music and smoke all day outside my door. It took 4 calls to get the management to make it stop. My refrigerator that came with the room dodnt work. They brought another one the wrong size that did work. That I had to install.

8/10

Excellent

21 Jan 2026

Dennis

Im not here for pets. Nicer room.than most local hotel's. Better furnishings than most local hotels. Carpeted floors are ok. Everythig works. Im glad it has an elevator. Parking is easy.

Business Self

8/10

Excellent

20 Jan 2026

Sebastian

No lleve mascotas

Business

8/10

Excellent

17 Jan 2026

Thurston

Get what you pay for.

2/10

Poor

31 Dec 2025

Loay

It’s bad area and bad service there are no electricity and ac in the room over 3 hours it’s was bad experience!

10/10

Exceptional

20 Dec 2025

Linda

The Heritage is my go-to - it's always a great place to unwind and get some much needed fest!

10/10

Exceptional

20 Dec 2025

Linda

The staff is alwayshelpful and . Rooms are clean and recently updated.

Self

10/10

Exceptional

14 Dec 2025

Kevin

Room 331 . It was nice refrigerator microwave TV everything was nice and working .

2/10

Poor

13 Dec 2025

ROGELIO

My bedroom was dirty smelly it was not that clean at all parking was it didn’t look safe and around area it look like a dump. I will not recommend nothing to nobody there.

Business_and_leisure Self

4/10

Poor

11 Dec 2025

Mohammad Tamim

Room was cold, the heather was not working proper. The shower was also not working proper the water was not hot, I feel so cold and I got sick. I left the hotel at 11:48 PM, I only stayed for 4 hours. when I went to the reception there was not one, I called but no one, then I left the key and left the hotel, it was not a good experience at all.

6/10

Pleasant

09 Dec 2025

GREGORY

Rooms could use a little paint. Otherwise good

Leisure Self

4/10

Poor

05 Dec 2025

Ivan

Need a lot of simple repairs place looks reelly poor

10/10

Exceptional

25 Nov 2025

Christine Marie

All staff was courteous and helpful

4/10

Poor

25 Nov 2025

Desmond

Noisy fridge, toilet paper roll holder was falling out of the wall, & the tv remote didnt work, twice o had no TV for over an hour after trying to relax. No discount offered or a free night. Bed was comfy but no blankets on the beds.

Business_and_leisure Family

2/10

Poor

22 Nov 2025

Jasmine

Roaches

10/10

Exceptional

09 Nov 2025

Nelson

Great

2/10

Poor

07 Nov 2025

Denise

It is a getto. If i came with my family i would have left. Thank god we have thick skin
Front desk kept my licence thank god i ask in the morning. They had after all night looking for it.
Then they kept my deposit. Thank god i have friends that went and talk to them being we live far away
FYI it is nothing like picture and NOT FAMILY FRIENDLY!!

Leisure Friends

2/10

Poor

04 Nov 2025

Luis Enrique

the room had mold, a prostitute knocked on my door at 3 am and the staff was gone in the morning hours horrible experience all around

Leisure Self

6/10

Pleasant

03 Nov 2025

Reyna

The staff were good. The people that stayed there were strange. A hooker came up to my door. A strange man called my room twice . Didn’t speak the first time then asked if I could come to his room to get my key. Not going back again

Business

10/10

Exceptional

29 Oct 2025

Ardis

The staff is very freinsly and accommodating. Eapecially to the disabled

Friends_and_family Family

10/10

Exceptional

28 Oct 2025

Tevita

Hello

8/10

Excellent

20 Oct 2025

Manpreet

Good

2/10

Poor

19 Oct 2025

Pete

The room was nothing as described online. It was horrible! There were homeless people right outside the motel arguing and making all types of noise. The bathroom sink was damaged as well has a crack in the window replaced with plexi-glass with blue masking tape. The beds were old and uncomfortable. Not a safe place for anyone to stay in!! Don't be fooled by the pictures and reviews!

Friends_and_family Family

2/10

Poor

19 Oct 2025

ruben

Just nasty overall

Business Friends

2/10

Poor

08 Oct 2025

Bryan

You get what you pay for, I will say that. There are families living there. Kids leaving there toys all over the property. The room smell like cigarettes and there are roaches. You get what you pay for but I will say it could be so much better. Nobody bothers you but it just feels very rundown as compared to the photos you see online. The pool is closed and there are no vending machines in that area but the ice machine works. If you can afford to pay a bit more which I will next time I plan to stay in Hayward. Just go somewhere else.

Business Self

6/10

Pleasant

05 Oct 2025

Breaunna

My fridge was broken and I let the front desk know. They never came to replace or fix it

Family

2/10

Poor

28 Sep 2025

Randal

The pictures are mis leading the rooms did not look the same as the pic the property was dirty cars in the parking lot used as storage