Bay Area Inn & Suites - Hayward

10/10

Exceptional

31 Jul 2026

Eduardo

The hotel was clean and beautiful next to a lake. The only thing I could say is that you have to pay for parking

10/10

Exceptional

27 Jul 2026

carmen

Great customer service quick check in & Check out

2/10

Poor

23 Jul 2026

Lizeth

Definitely do not recommend. It looked like they had simply remade the bed after the previous guest because the sheets had stains, were dirty, and had a strange odor. When I called, the employee told me to come down to the cleaning room where he was. The room was a complete mess and very disgusting. He searched through pile and bins of he handed me some once I unfolded it looked like if they used them to clean a car. His solution for the bed was just to give me sheets so I could change it myself. Terrible experience and terrible customer service.

2/10

Poor

22 Jul 2026

Peyton

Not clean at all and smelled like someone smoked in the room.

Self

8/10

Excellent

21 Jul 2026

Brian

Nice place

Self

10/10

Exceptional

21 Jul 2026

Renee

Great place to stay

Friends_and_family Family

2/10

Poor

09 Jul 2026

Jose

I would not recommend this hotel whatsoever on the outside. It doesn’t look too bad but once you step into the room, I personally stayed in room. I believe it was 110 and the flooring had obviously had water damage. It was bubbling, and it was very loose. The bed sheets were stained the window had cardboard over it covering and obvious broken window. The bathroom tub was stained and had stains that looked like blood all over it the walls throughout the room where dirty and gases were apparent in the walls. The door had spaces where you could actually see light coming from the outside Inn in all honesty I will never be staying here again. It was a last-minute booking, but in all honesty I think I would rather stay in my car then stay at this hotel again and also when I first arrived, the I’m gonna call him attendant had obviously seen me. I stood there for about 10 minutes waiting for him to acknowledge me, and the only reason he acknowledge me was because he looked at me like two or three times and then I rang the bell like 23 times that he would actually walk over to the window to help me so I will definitely not be staying here again

Self

2/10

Poor

05 Jul 2026

edward

The place is a dump. People on phones or loitering outside. Very unsanitary. I got bitten by bedbugs on multiple paces.

Partner

10/10

Exceptional

04 Jul 2026

Kasandra

The staff was very nice and attentive.

10/10

Exceptional

24 Jun 2026

Danica

Everything is great

Self

2/10

Poor

19 Jun 2026

Kenya

First they assigned me a room that was not even clean yet.

They switched me rooms after I called. The room I was assigned had hand prints all over the walls. And other mysterious stains on them. The floors were full of grime.

There were holes on the roof from water damage.

The workers were not at all customer service oriented. It seemed that it was bothersome that I chose their inn.

Friends

4/10

Poor

18 Jun 2026

Salvador

I got there at 8:30 and the reception was closed they had a sign with a phone number to call for them to come to open and let you check in, thats ok, the guy came to open and he didn’t say a “hello” he just ask for my ID and then he told mr where to go, the room smells really bad burns marks on the floor

Partner

4/10

Poor

14 Jun 2026

Sarah

The room that I booked was suppose to be a handicapped room and a smoke free room since we have a toddler. So when we got there to checked in and they said it wasn’t a handicapped but a regular room. So we didn’t want to argue so we said okay. We walked inside the hotel room and it smell horrible with cigarette smell, we had to open the windows and put the AC on full blast. The shower head was leaking water squirting toward the toilet my husband had to get tape and fix it so the water can stay in the shower. The door had food stains and was dirty. The chair for the desk was run down and had holes in it. The bed was soft but the covers had holes and look filth luckily we packed our own pillows and blankets. Noise level was loud tv was super small like a computer monitor, refrigerator was broken. Again my handy dandy husband had or fix the seal on the refrigerator so it can close and keep our things close. I would not be coming back to this place ever again to be honest not worth my money or your money. Staff isn’t even there on the weekends.

Family_with_children

6/10

Pleasant

14 Jun 2026

Tara

Typical motel vibes holes in the wall not maintained well.

Self

2/10

Poor

10 Jun 2026

Yanzhen

随便睡一晚还好

Self

10/10

Exceptional

09 Jun 2026

Ritchie

Seems to have been newly renovated. Attention to detail is excellent!

Self

2/10

Poor

07 Jun 2026

Shanel

Very dirty, towels stained, residue on floors and counters, only surface level cleaning was done. Air was smokey all the time, they also put a plastic over the carbon monoxide monitor I guess to not set it off from that smoke that’s constantly in the air.

Self

8/10

Excellent

05 Jun 2026

Dava

Staff friendly

Partner

6/10

Pleasant

03 Jun 2026

Dava

There is definitely no breakfast. But it’s cool for quick stops the staff was understanding tho.

Partner

2/10

Poor

25 May 2026

Carlos

Expedia I don't understand how you can recommend such a horrible place to stay that the original name as Quality Inn is no longer operated as a Hotel , first of all this is a Motel not a Hotel the check in at the counter is a person that place a sign at the office door stating that if any guess need any assistance to call a number , second able the cover sheet in the bed are all dirty and burned with cigarettes, apparently there is a coffee maker in the room with coffee to make but they don't provide cups and third able this place it is very noisy during the night , surrounded by people that guess doesn't know if they are guess or others business are handle around .

Partner

2/10

Poor

20 May 2026

Elisa

It was disgusting lithe beading had holes and wet saying like semen and the doors handles super dirty around and the barroom floor was loose with cucarachas runinh underneath them I have pictures of all of this, I had to request a reimbursement

Self

2/10

Poor

18 May 2026

Pablo

The room was in very poor condition. The floor was damaged and lifting up, and parts of the window were missing, allowing people from the street to see directly into the room. Several pillows were missing, and the bathroom was extremely dirty. The floors throughout the room were also filthy.

The room smelled strongly of cigarette smoke, so we requested to change rooms. Unfortunately, the second room was even worse. Right outside the room there was a pile of trash with syringes, and it looked like people had just been using drugs there.

This experience was completely unacceptable and unsafe. Expedia should remove this hotel from its platform because the pictures and advertisement do not match the actual condition of the property at all.

When I arrived to the hotel, I realized the hotel was a Quality Inn, which made the situation even more disappointing considering the brand’s reputation.

Family

2/10

Poor

30 Apr 2026

alejandro

La propiedad estaba sucia, olía a cigarros, las camas estaban sucias. No habían limpiando. Pedimos cambio de habitación y el hombre fue muy rudo nos gritó. Abandonamos la habitación porque mis hijos estaban tosiendo y ahora mi hija está con tos. Fue horrible no volvería nunca.

Family_with_children

2/10

Poor

29 Apr 2026

Sisi

Nasty place, my room it was supposed to be non-smoking and it was smelling smoke and we saw a lot cockroach.

Friends

2/10

Poor

28 Apr 2026

Daniela

You're better off staying somewhere else. I wasn't expecting much since it is a cheap hotel, but it was like they didn't even make the effort to clean. Ripped blankets, handprints, hair, and stains everywhere.

Partner

2/10

Poor

23 Apr 2026

Terrell

The lobby is never open.

2/10

Poor

22 Apr 2026

Jennifer

Para comenzar no tenían la llave de la habitación lo que causó que debíamos quedarnos en ella porque el de resepcion, abrió y dejó sin llave … primero nos hizo ir a una que ya estaba ocupada. Los pasillos sucios, mala atención, olor a cigarrillo… no volvería a ir .

2/10

Poor

20 Apr 2026

Latasha

The room was out dated. Flooring was completely by up One of the bed was leaning . It had a tilt that made you have to sleep in the middle
So you wouldn’t fall on the floor

Family

2/10

Poor

25 Mar 2026

Kenneth

The first room smelled of smoke and was VERY dirty.
I found a bed bug in the bed.
I had enough and left.

Self

2/10

Poor

19 Mar 2026

tasleem

This hotel is cheap and does not look like the photos. I repeat it does not look like the photos. My first night there was someone pacing back and forth outside talking to his self. I didn’t feel entirely safe. Parking is free. The hotel needs a facelift. It does have a fridge and microwave which is a plus. My bedsheets has cigarette burns but I was only there 4 hours a night so it got the job done but was an eye sore

Self

4/10

Poor

19 Mar 2026

Robert

Stayed in rom 217. The room was missing a smoke detector...literal wires are hanging out of the wall. The toilet was constantly running, and dripping water. There were holes in the bed covers and sheets. The TV was not working; couldn't get any service. I would not recommend staying here.

Self

2/10

Poor

27 Feb 2026

Hawa

The room was horrible. The towels were dirty and stained. The pictures on line were not at all of the rooms.

10/10

Exceptional

26 Feb 2026

Lola

Yes all good,

Self

2/10

Poor

22 Feb 2026

Marie francoise ndaya

The service was very bad from the staff

2/10

Poor

18 Feb 2026

Celeste

Room was not like the pictures. They will steal ur money & say they will give u a refund . Been fighting with them & Expedia. Worst place. Place was sketchy. I didnt even stay left after 5 min of being there.

Family_with_children

2/10

Poor

16 Feb 2026

Selena

Room was terrible smelled like cigarettes. Room had marking on the walls, window was broken. Turned on heater, gave me a headache from the smoke. Literally stayed for 30 mins and left.

Partner

6/10

Pleasant

12 Feb 2026

Zay

Some rooms aren’t in the best conditions towels need to be changed expeditiously other then that it’s real convenient

2/10

Poor

10 Feb 2026

-Sandra

The bedding was worn with holes. The room had a bad smell.

Leisure Partner

2/10

Poor

09 Feb 2026

Evanidia

The room was extremely dirty, not at all what I expected. Ripped furniture, soiled and stained linen. Dirty bathtub. I had to go buy new sheets, comforter, pillow cases and towels. No one at tge front desk would answer the phone, I asked for a refund 3 times, finally asked twice to speak to the manager and even left a message to have manager give me a call back and never got a call from him. Overall everything was horrible. I will never stay there nor recommend it to anyone else. I give it a -10

Partner

8/10

Excellent

08 Feb 2026

Dennis

Great staff. Fine room. But maintenance issues were needed. Bath tub had parts not installed. Walls needed patching. Bed was adequate. Shower noise from next door neighbors was evident. Fridge was working good. Small microwave. No carpeted floors. Safe area. Close to raod noise. Good parking. But affordable.

2/10

Poor

08 Feb 2026

Kamaljit

Don't come anybody in place too much derty and too much smalley room

Business Partner

6/10

Pleasant

20 Jan 2026

LAKHWINDER

good

10/10

Exceptional

11 Jan 2026

Robin

All above everything was excellent

8/10

Excellent

08 Jan 2026

Dennis

Nice hot water instantly. Noticable damage to the bathroom, plaster missing, some noticeable mold. Sheets on blinds that were damaged. Neighborhood seemed sketchy but no issues. Parked junk truck.

2/10

Poor

04 Jan 2026

Nathaly Mendez

Everything was bad. The rooms smelled like urine and the bed too.

Business Partner

2/10

Poor

29 Dec 2025

Prisma

Never again!
From roaches to pubic hair on the toilet seat! The room felt disgusting and dirty. I had to go buy bed sheets at Ross to put over the beds. Not to mention the jammed room door that kept getting stuck And we were unable to open from inside and the outside broken windows. The TV did not work at all. The outside was all dirty, The office looks neater than the actual rooms. But i guess you get what you pay for. Stop being cheap and hire an actual housekeeper ! Overall not a good experience

Leisure Family_with_children

2/10

Poor

22 Dec 2025

Stephanye

Honestly are stay was bot what we expected at all.. you’re better off stating at a motel. First night we receive the wrong room, i go back to the office to tell the guy and all he says is i don’t have no more single king rooms. So i tell him well i do not want a double bed as i did not pay for that. Then in a bad manner he goes back to the computer and magically now he has the room i booked. Customer service was awful. We get to the room and ofc after a long night of driving first thing i do is go to the bathroom and the bathroom did not flush at all. I then go back to the office to tell the front desk guy, he then comes to the room and lifts up the top part of the toilet to make it flush ad tells us that thats the way to get it to flush. The room was not clean at all and it smelled very bad when we came in. Also When we booked our room it said breakfast was included. Breakfast was not included it was closed. Office was barely open. To check out there was no one in the office just a bunch of cards at the window that people were leaving behind. Will not stay here again.

Leisure Partner

2/10

Poor

07 Dec 2025

Natanael

When I was here, I entered into a dirty room. Got us to change to the second floor. Room was still dirty with fill on the bed on the floor in the toilet in the bathroom. At this point I gave up and decided to bring my own blankets and clean when the front staff was useless. This was one of the most dirtiest hotels I’ve been at. Do better.

Business

6/10

Pleasant

23 Nov 2025

Alice

I noticed a lot of mold in the shower area. The floor boards had gaps and the room had a strong awful smell. Once I turned on the AC, the smell went away. Other than those things, the place was OK.

Leisure Partner

2/10

Poor

18 Nov 2025

Caljanae

Room was dirty, microwave broken, they promised to change it and never came back, wouldn’t answer the phone when I called (5x) and wouldn’t allow anyone in the lobby area. So when it was time to check out I was standing in the rain and no one ever came

Self

2/10

Poor

30 Oct 2025

susana

This place is no good the people smoke in all rooms even if it’s non smoking.

Partner

4/10

Poor

16 Oct 2025

Fanfan

The bath towel were not clean,

Business Partner

10/10

Exceptional

06 Oct 2025

Richard

Most shopping center is within a 3mile radius,the only noise you will hear is the garbage truck picking up the garbage bin.

Business_and_leisure Self

8/10

Excellent

04 Oct 2025

Leah

The room was comfortable enough but a little dirty. There was debris on the floor near the walls or around the skirt of the bed. Also appeared there was liquid/lubrication that had been spilled on the wall and floor between the bed and nightstand that wasn’t cleaned up. The bed was comfortable and it was a quiet stay, got the job done.

Self

4/10

Poor

18 Sep 2025

Sandra

extremely dirty bathroom towels, baby roaches, trash behind bed, tissue stuck in peep holes, lots of sketchy people around the area.

2/10

Poor

05 Sep 2025

Melanie

I had a terrible experience with this hotel. I tried calling multiple times before arriving and nobody ever answered the phone. When I got there, they wouldn’t even let me check in. The staff was completely unhelpful and unprofessional, and I was left stranded without a place to stay. I would never recommend this hotel to anyone—save yourself the stress and book somewhere else.

Partner

2/10

Poor

26 Aug 2025

kar sing

So,so poor,

Business

2/10

Poor

26 Aug 2025

Richard

House keeper was unprofessional walking in room without knocking office closed until 11am
If u need towels or tissue anything you won’t get it
Until 11 check out horribly unprofessional

2/10

Poor

17 Aug 2025

Sofia

No staff present via check in window

4/10

Poor

16 Aug 2025

Alan

Room had dirty towels on the floor behind the door. Window was cracked. Ice machine was unusable. Tv remote had no back or batteries to it.

Business Family

4/10

Poor

11 Aug 2025

Ariana

It was not clean or what it looks like on the picture

Leisure Family

2/10

Poor

10 Aug 2025

Stacey

Nasty

Business_and_leisure Family

4/10

Poor

13 Jul 2025

Hannah

The only convenient this about this property is there's no deposit but for a reason. The floors are tearing a apart the walls look like stiff is literally dripping down then there's roaches. On l the staff was pretty nice but the property is complete not sanitary

Leisure Partner

10/10

Exceptional

07 Jul 2025

David

Nice place

Business Partner

6/10

Pleasant

07 Jul 2025

Jocelyn

.

Leisure Family

10/10

Exceptional

05 Jul 2025

RUE

Greatly appreciated

Expectational Service Friendly Environment
BEAUTIFUL ROOMS would recommend

Self

10/10

Exceptional

13 Jun 2025

Jacquelyn

It was lovely.

Business

10/10

Exceptional

13 Jun 2025

Jacquelyn

It was wonderful.

2/10

Poor

02 Jun 2025

Skylar

Disgusting room and I am actively trying to get my money back

10/10

Exceptional

29 May 2025

Alexius

Nice

Business Self

8/10

Excellent

27 May 2025

Juan

Nice area, very convenient

Business_and_leisure Family

10/10

Exceptional

27 May 2025

Juan

Nice area, hard bed, issues with toilet

Business_and_leisure Family

2/10

Poor

24 May 2025

hai

This is not a Bay Area Inn & Suites…this is Quality inn Suites …i don’t know why they call a Bay Area inn..

Leisure Self

2/10

Poor

22 May 2025

lidia

Scary

It wasn’t even very safe. We had a woman trying to change my daughter apartment and we had a guy running towards my dog really scared.

Friends_and_family Friends

6/10

Pleasant

17 May 2025

Sandra

The room smelled alot of cigarette, the room didn't have a smoked fire alarm. A little bit poor of cleanliness, but overall the staff and the location of the hotel was perfect.

6/10

Pleasant

17 May 2025

Verified traveler

not clean

the room was okay. the toilet didn't flush i kept having to lift the lid and fix it. it was late i was with my son i was tired. overall the room wasn’t cleaned well i kept finding hairs everywhere. there are better spots in town that cost less and way cleaner

2/10

Poor

08 May 2025

Verified traveler

Do not stay here

Horrifying, absolutely horrible this room had a broke door , that I had to push open and black duck tapes on their windows

Friends_and_family Family

2/10

Poor

08 May 2025

Amanda

DANGEROUS & FILTHY HOTEL

This hotel is FILTHY and they are unprofessional! I had to change my room 3 times because of how dirty and broken the rooms were. The staff was rude and housekeeping doesn’t use the proper, safe, sanitary measures to clean each room. I found bodily fluids on the toilet seat and on the walls and mattress. The staff is rude. The manager yelled at me, refused to give me a refund. This hotel is unsafe and filthy! Do not stay here!

Business

6/10

Pleasant

04 May 2025

Charles

Nice bed, clean linens and close to where I needed to be. No house provided during my stay. When I approached front desk staff about it they said that house keeping had gone home for the day. They offered to give me new towels, which I accepted. The floors and shower were dirty upon arrival, no pride in the housing work.

Leisure Self

6/10

Pleasant

03 May 2025

Deborah

Good place to stay for the price

Leisure Family

2/10

Poor

24 Apr 2025

Sukhanpreet

The room smelled like weed , i asked the owner to change it and he replied this is the cleanest room we have in here .

2/10

Poor

06 Apr 2025

Claudia

Unsafe. A lot of weird activity happening with guests.

Business_and_leisure Partner

2/10

Poor

19 Dec 2024

Nicole

The staff was accommodating

Leisure Family

10/10

Exceptional

05 Dec 2024

Jaspal

It’s safe place

Business Family

2/10

Poor

04 Nov 2024

Phoebe

Not maintained well

8/10

Excellent

02 Nov 2024

Willyman

Good

6/10

Pleasant

27 Oct 2024

Suwannasri

Unsafe

Business Partner

10/10

Exceptional

20 Oct 2024

Ilias Ali

Good

2/10

Poor

08 Oct 2024

CRISTINA

do not recommend this place

Family_with_children

2/10

Poor

08 Oct 2024

Paulo

I had a terrible experience; my room was very dirty. They only made the bed and did not clean the room and bathroom, which was also very dirty. There was even a used of underwear left on the chair by the last guest.

Leisure Partner

2/10

Poor

01 Sep 2024

Jesus

The room was very dirty, the floor, the bathroom. It stinks of cigarettes. The walls have dirt stains. Expedia should not recommend this place.

Leisure Family

4/10

Poor

23 Aug 2024

Peter

Was decent looking outside then when i was pulling into the parking 2 prostitutes approached my car with my kids in it and pointed at the back room downstairs

8/10

Excellent

21 Aug 2024

Anna

The room was clean. The staffs are friendly and respectful. The motel is located near some restaurants and fast food places. It is also close to downtown Hayward.

Leisure Self

10/10

Exceptional

03 Aug 2024

ERRICK

Budget friendly and a well maintained family-ran property with very clean rooms. Safe, quiet, and reliable for a quick stay especially if you’re familiar with the Hayward district and know your way around the Bay Area. Recommended!

Business Self

2/10

Poor

21 Jul 2024

mike

I am very surprised that Expedia recommended this property so highly.
It was the worst hotel I ever staid in.
The first room we went 102 had a huge puddle in the bathroom due to a leak coming from upstairs thru the ventilation fan.
We then were moved to another room that rank marijuana as if they had a party in there.
Finally we ended up in room 111 that was filthy It was so dirty, filthy floors that have not be mopped in who know how long. My night stand for sure has not been cleaned, my cell phone got stock on the furniture , it was so sticky. There was mildew all around the whole bathtub. The smoke alarm system yanked from the wall. Holes in the walls. Tape to hold the blinds together.
I am thinking to let the Health Department know about the mildew all around the tub. I don't think that the floor has been finish to be installed.
We paid for a King size bed and got a queen instead.
I think you owe us a full refund for our 1 night.
I have pictures to prove all that.
My husband and I are very disappointed by Expedia and the Quality Inn chain. We will never use them again.

Leisure Partner

2/10

Poor

17 Jun 2024

Gabriel

We decided to book 2 nights. We arrived almost at 2 am. Since we got the room the smell of cigarette was pretty strong even though we asked for non smoking. Walls were dirty, floor was almost coming off, a lot of hair in the bed and bedsheets. Worst part the restroom, horrible dirty with stains of urine in the floor and toilet. Next day in the morning we went to the lobby twice nobody was there, we wanted to ask for towels but we couldn’t. After 1 hour we tried to call and finally someone answered, we asked for towels and the guy told us to go get some at the laundry. Immediately I try to cancel my second night but I couldn’t. So not even the website couldn’t help me. It was the worst experience ever.

Friends_and_family Family

8/10

Excellent

16 Jun 2024

Miguel

Room was spacious and comfortable. 2nd stay at this hotel. Will definitely stay again in the future.

Friends_and_family Family

2/10

Poor

13 Jun 2024

Ericka

The pictures on the site don’t match what you get. It’s dirty and no smoke detector. A wide crack in the door where I can see outside. I didn’t feel safe and homeless person outside our door. The TV is 13 inch and mold on the shower.

Leisure Partner

2/10

Poor

12 Jun 2024

Zieshiia

The room was dirty, badly stained towels, bed frame broken, worst experience ever! Toilet broken, the bed had hairs on it, just disgusting all around. Very disappointed especially for the price.

10/10

Exceptional

23 May 2024

Ronald

great staff, clean, lots of electrical outlets in my room

Business_and_leisure Self