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Breakfast is included with your stay.
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Surestay By Best Western Castro Valley
Oakland - CA · United States
3954 E Castro Valley BoulevardView location
7.8/10Very good844 Reviews
Cleanliness7.8/10 7.8
Service8.2/10 8.2
Comfort7.6/10 7.6
Condition7.4/10 7.4
Location9.4/10 9.4
Neighborhood8.0/10 8.0
Amenities7.6/10 7.6
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Surestay By Best Western Castro Valley
The SureStay Hotel by Best Western in Castro Valley offers a tranquil retreat near the bay, with easy access to waterfront activities such as boating, sailing, and fishing. Explore nearby San Francisco attractions, including the Golden Gate Bridge and Fisherman's Wharf, or enjoy local entertainment venues, museums, and outdoor recreation.
A variety of restaurants cater to every taste and budget. Conveniently located near the Castro Valley BART station, guests can easily access Oakland, Berkeley, and most of San Francisco.
For leisure, play a round of golf at Willow Park Golf Course or explore nearby cities like Pleasanton, Oakland, and Livermore's Wine Country.
Hotel amenities include complimentary continental breakfast, in-room coffee, microwave, refrigerator, hairdryer, iron/ironing board, smoke alarms, sprinklers, free Wi-Fi, voicemail/data port, and premium cable channels including HBO and ESPN.
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When you stay at SureStay Hotel by Best Western Castro Valley in Castro Valley, you'll be near the airport, within a 15-minute drive of Oakland-Alameda County Coliseum and Oakland Arena.
This hotel is 8 mi (12.9 km) from San Francisco Bay and 12.3 mi (19.8 km) from San Francisco Premium Outlets. Make yourself at home in one of the 48 air-conditioned rooms featuring refrigerators and LED televisions.
Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and microwaves, as well as phones with free local calls.
Featured amenities include complimentary wired internet access, a 24-hour front desk, and a vending machine. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
5:00 AM
Check-out until
11:00 AM
Minimum check-in age
21
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
No elevators
Professional property host/manager
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Essential Travel
Essential workers only - NO
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Breakage deposit: USD 150 per stay
We have included all charges provided to us by the property.
-
You need to know
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Contactless check-in and contactless check-out are available.
- For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.
-
Special Instructions
An adult age 18 or older must assume all liability for the booking. If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Guests must contact this property in advance to reserve onsite parking
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
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Minimal age
21
-
Spoken Language
English
Nearby attractions
Sulphur Creek Nature Center
3.2 km / 2 mi
Hayward Japanese Gardens
3.4 km / 2.1 mi
Cinemark Century at Hayward
4.2 km / 2.6 mi
Golden Tee Golfland
4.2 km / 2.6 mi
Lake Chabot Spa
4.4 km / 2.7 mi
Alex Giualini Plaza Park
4.4 km / 2.8 mi
Hayward City Hall
4.7 km / 2.9 mi
Eden Medical Center
4.5 km / 2.8 mi
California State University East Bay
8.2 km / 5.1 mi
Southland Mall
8.6 km / 5.4 mi
Cinemark Century Southland Mall
8.9 km / 5.5 mi
Kindred Hospital San Francisco Bay Area
9 km / 5.6 mi
Chabot College
9.3 km / 5.8 mi
Kennedy Park
10.5 km / 6.5 mi
St. Rose Hospital
10.5 km / 6.6 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 48
- Number of floors (main building): 2
- Suites: 1
- hotel
- American Express
- MasterCard
- Visa
- Wheelchair-accessible
- Car parkExtra charge
- 24-hour reception
- Check-in hour
- Check-out hour
Show 6 more facilities & services
- Wi-fi
- Laundry serviceExtra charge
- Luggage roomExtra charge
- Business centreExtra charge
- Breakfast
- Non-smoking establishment
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
HB
Half Board
Usually includes breakfast and one additional meal.
FB
Full Board
Usually includes breakfast, lunch, and dinner.
RO
Room Only
Accommodation only. Meals are usually not included.
AI
All Inclusive
Meals and selected drinks/services may be included.
CB
Continental Breakfast
This meal plan may be available depending on the selected room/rate.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Castro Valley
QUADRUPLE Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: QUA.H6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Castro Valley
DOUBLE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 28 m²DBL.ST-2
Room overview
Non-smoking room- Room size
- 28 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
- Wheelchair-accessible
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Castro Valley
DOUBLE STANDARD
Room photos
3 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 28 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST-2
Room amenities
- Wi-fi
- Wheelchair-accessible
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE CAPACITY 6SUITE • CAPACITY 6 • 1 Bedroom • 38 m²SUI.C6
Room overview
Non-smoking room- Room size
- 38 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- CAPACITY 6
Adult and child limits apply within the room's total guest limit.
Room amenities
- Living room: 1
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Castro Valley
SUITE CAPACITY 6
Room photos
8 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 38 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- CAPACITY 6
Adult and child limits apply within the room's total guest limit.
Room code: SUI.C6
Room amenities
- Living room: 1
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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QUADRUPLE STANDARDQUADRUPLE • STANDARD • 1 Bedroom • 28 m²QUA.ST
Room overview
Non-smoking room- Room size
- 28 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 2
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Castro Valley
QUADRUPLE STANDARD
Room photos
10 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 28 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 2
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: QUA.ST
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Castro Valley
DOUBLE TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE NON SMOKINGSUITE • NON SMOKINGSUI.NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Castro Valley
SUITE NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: SUI.NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKINGDBL.KG-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Castro Valley
DOUBLE KING BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE TWO KING BEDSSUITE • TWO KING BEDSSUI.2K
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO KING BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Castro Valley
SUITE TWO KING BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO KING BEDS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2K
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE STANDARDQUADRUPLE • STANDARD • 1 Bedroom • 28 m²QUA.ST-1
Room overview
Non-smoking room- Room size
- 28 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 2
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Castro Valley
QUADRUPLE STANDARD
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 28 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 2
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: QUA.ST-1
Room amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO QUEEN BEDS NON SMOKINGDOUBLE • TWO QUEEN BEDS NON SMOKINGDBL.2Q-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Castro Valley
DOUBLE TWO QUEEN BEDS NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Castro Valley
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 28 m²DBL.ST
Room overview
Non-smoking room- Room size
- 28 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Castro Valley
DOUBLE STANDARD
Room photos
10 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 28 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE Accessible-Two Queen BedsDOUBLE • Accessible-Two Queen BedsDBL.H6-2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible-Two Queen Beds
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Castro Valley
DOUBLE Accessible-Two Queen Beds
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible-Two Queen Beds
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 28 m²DBL.ST-1
Room overview
Non-smoking room- Room size
- 28 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Castro Valley
DOUBLE STANDARD
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 28 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST-1
Room amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Castro Valley
DOUBLE Accessible KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE STANDARDSUITE • STANDARDSUI.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Castro Valley
SUITE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SUI.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Surestay By Best Western Castro Valley
100
reviews shown
Amber
Got checked into room. Fridge still had food in it (maybe previous occupants?). Carpet is torn up and my daughter was walking to bed and her foot caught and she slammed into the metal bed and ended up as an ER trip.
Wanda
We have stayed at this hotel several times. It is in a central location to larger cities and shopping locations. Although an older hotel, it is still clean and off a busy but quiet street. The breakfast is more of a Grab n Go snacks ie: fruit, water, coffee and pastries. However, there are eateries directly across the street from the hotel that are reasonably prices.
Yanzhen
good
Caroline
Stayed for c 1 night but very clean n staff was very nice. Check in n check out was easy
Bertran
No thank you
Cristina
Great place for a night or two! It is in a safe area and you have access to a Safeway across from the hotel. The shower wasn't working properly.
Alfonso
Very nasty place smells bad the A/C was not working at all it looks worse then a motel
Justin
burn marks on wall and filthy
James Hoang
Hotel is close to super market and restaurants. Room is ok, the AC is noisy and intermittently working.
Olivia
The lady at front desk was really nice and helpful at the time of checking!
Benjamin
Room was clean & comfortable.
james
It’s a good place to stay for the night .hard to get into and out of . Not to much within walking distance
In the way of food service but there is a Safeway across the road
In the way of food service but there is a Safeway across the road
Margarita
Run down but staff was nice
Bryan
10% tax on top of the expedia charge? That's not supposed to happen, but I wanted the room real bad so I signed it.
All in all the place is what I expected for the price. Bed was comfy enough, towels were soft and clean, AC was noisy, room was stuffy / slept with the window open. Not well maintained.
All in all the place is what I expected for the price. Bed was comfy enough, towels were soft and clean, AC was noisy, room was stuffy / slept with the window open. Not well maintained.
Kimberly
What a little gem! My husband and I will definitely be staying here again ❤️
Nathan
Good enough and better than budget motels. Safe area, convenient. I just needed a place to sleep in route to a longer destination. I would stay here again.
John
Great staff they make you feel like family
Mike
Property is ok.
eddie
Everything was fine just wish continental breakfast was a little.more.diverse..
Michael
Staff very friendly and everything in the room works. NO Complaints.
Ric
Spent a Saturday night before a trip and the rooms were nice and clean. The check in was fast. As well as the check out. Parking was well lit and seemed secure. Staff were very friendly and helpful. I would recommend a stay if you’re in the area and need a place.
Winston
Fast check in with Les put me into a clean & stunning room. All the amenities were perfect all the way down to the bed folds. Great hot shower & nice cool a/c. Very comfy bed with lots of plush pillows. Will come again...
Manuel H.
Room was leaking water from the ceiling
Warren
It’s always a pleasant experience when I stay there. Easy on and off the freeway and it’s quiet.
Fatima
The place is beautiful and the front desk attendant was very polite. As a woman arriving very late and staying alone, I did feel safe, which I appreciated.
Unfortunately, the bedding was not clean. The pillows were visibly dirty—one looked like it had been stepped on with a dirty shoe. Shortly after getting into bed, I became itchy and believe I was bitten, which made it impossible to sleep comfortably. I have sensitive skin and could tell dust had accumulated.
I barely slept due to this and was very disappointed, as cleanliness is non-negotiable.
Unfortunately, the bedding was not clean. The pillows were visibly dirty—one looked like it had been stepped on with a dirty shoe. Shortly after getting into bed, I became itchy and believe I was bitten, which made it impossible to sleep comfortably. I have sensitive skin and could tell dust had accumulated.
I barely slept due to this and was very disappointed, as cleanliness is non-negotiable.
Rosalie
The rooms ARE neglected. First room assigned had four doors 3 were locked one bathroom door but no closet so, technically by building code standards, it isn't a bedroom.
KEVIN
clean
Alicia
Cold water for shower I was really looking forward to a bath before work
Only hot water in sink
Blood on one of the dry towels
Only hot water in sink
Blood on one of the dry towels
Robert
Someone was smoking outside the room and the smell just came through. Have people smoke in designated areas. When I checked out the lady at the desk saw me waiting and she was on her cell phone for 4 minutes. She did not acknowledge me. This was at 10 A.M. on Tuesday 1/6. I stayed at the Economy Inn next door 6 year ago and the service was way better.
Peter
Was very happy with our stay. The room was clean, comfortable and had enough electrical outlets to plug in our phones, etc.
Very pleased
Very pleased
Blanca
Is good not fancy but clean.
Harold
good stay for your $$
Luis
Yes
Velina
Nice to have a little bite to eat in the mornings . So glad they have a nice continental breakfast selection. And everything is fresh and clean throughout the hotel property! I never see a lot of trash out or around the property! The staff there is very kind and helpful, from the front desk , maintenance, to the housekeeping!!!. Overall very pleasant place to stay at
Kararwa
Staff was friendly and helpful. Quiet and calm environment and I appreciate how clean the area is. Old traditional ambience but feels homey.
Laura
The thermostat control system had a “service required” on display so I could not make the room warmer and then I couldn’t get warm water in shower. Once I was in bed I was warm and slept great!
It was a short stay on the way to my final destination. If I was expecting a longer stay, I would have requested another room, but in this case it wasn’t a big bother.
It was a short stay on the way to my final destination. If I was expecting a longer stay, I would have requested another room, but in this case it wasn’t a big bother.
Simon
staff was wonderful. the room/ bathroom wall had stains,bed squeaked.shower water was weak.
Geraldine
Staff member was great, but rooms were super outdated for the price paid. We ended leaving and driving 5 hours home at night. Area also seemed sketchy.
Taura
Horrible
Shauna
I was accused of smoking marijuana in the hotel room which I never did smoke any marijuana in the hotel room also due to my son both my kids actually have chronic asthma I smoke away from them and my card is repeatedly charged I've been there two weeks plus they clearly see me smoking outside all of a sudden I'm moving to my place today and you guys want to be weird. Why wait now, maids have horrible attitude the front desk reeks and smells like nothing but cigarettes and smoke they're always lacking on towels and have an attitude if I ask for a new set for a new day like they expect me to use the dirty ones never want to give me a washcloth like I'm supposed to use my hand I clean the room I take out my own trash all I ask is for towels and this is what I have to go through horrible will never go back but yet you have meth heads and prostitutes running all through the hotel day and night and I'm the one that gets problems and I'm a single mother with kids doing nothing not even there half the time once again horrible stay and I will never do it again
Karen
Had everything we needed, clean, would recommend!
Simple, clean and had everything we needed for a quick sleep. Friendly helpful staff. Would definitely stay here again!
CHERYL
Housekeeping staff were extremely nice, AC worked great
Marco
Couldn’t make it to use the room
No stay
Hope we can get a refund
No stay
Hope we can get a refund
Ravi
The room was clean. The staff was good and the breakfast that they served the timings were good.
Andres
Clean place
Luis
Friendly staff and cleaning.
Laura
Front desk staff were welcoming and friendly!
There’s a Safeway and some restaurants directly across the street within walking distance which was nice. I did not have a vehicle during my stay, so that was really convenient! I didn’t venture further down the street because I was there for just one night, but I think there may have been some more restaurants.
Good sidewalks & traffic lights to keep you safe if you have to hoof it!
There’s a Safeway and some restaurants directly across the street within walking distance which was nice. I did not have a vehicle during my stay, so that was really convenient! I didn’t venture further down the street because I was there for just one night, but I think there may have been some more restaurants.
Good sidewalks & traffic lights to keep you safe if you have to hoof it!
Ralph
room has smell of smoke
Ralph
location convenient
staff friedndly
so called breakfast was nonexistent
staff friedndly
so called breakfast was nonexistent
Alison
Friendly staff and nice room
theresa
It was easy checking in. Room was spacious & roomy. Area was quiet & very close to freeway & shopping center!
Angelika
Hotel was Ok until I saw tons of bugs on window sill, made me look a little closer. Pillows were flat and not comfortable. AC worked great…it actually got too cold. Bath Tub had rust stains, sink was outside of bathroom.
Ashley
So old and ran down! Celebrating my 16th anniversary… just a bad experience!
stalin
Dropped off my son at Cal for his second year. I’ve always stayed here when I travel to the East Bay Area. There is a Safeway across the street. Near downtown Castro Valley for restaurants and entertainment. Will continue staying here.
Jan
There is a shopping center across the street with a few easy eating options (we chose Panda Express). There was a good frozen yogurt option for dessert. If you want to \"fend for yourself\", there is a large Safeway Supermarket with lots to choose from.
The slow check-in was due to an illness in the primary front desk person so I am assuming it was temporary. The staff was friendly and when we needed help with the TV, they responded quickly. Clean, neat accommodations which fit our needs and a good quality bed.
The slow check-in was due to an illness in the primary front desk person so I am assuming it was temporary. The staff was friendly and when we needed help with the TV, they responded quickly. Clean, neat accommodations which fit our needs and a good quality bed.
Josue
Room was not cleaned found trash left behing by previous visits i assume. Smoke detector was cover with a shower cap. Found electronic vapor cartridge trash around on of the beds. Futon bed when opened had some trash/ debris. On last day my wife found some blood splash on one of the door frames.
Yooshin
The room condition is bad.
The room condition is bad.
Rosalind
I didn't like that no elevators, I had to take a downstairs 1 King bed. I needed 2 queen beds
Yuan Neng
It was clean and comfortable.
Thomas
Asked for a non-smoking room but got a room that reeked with smoke that had penetrated the carpet, bedding, and draiperies.
Wanda
The stay was good, the location was nice as it’s across the street from a small shopping center which has a variety of stores, eateries and a small gym. The hotel is an older one, in need of a few repairs but still a nice, inexpensive place to stay.
Murat
Clean. Well managed. Excellent value for money. I will definitely stay again.
Glenn
snagged a great deal at the last second. Got a peaceful, sorely needed sleep in a comfortable setting.
Alan
Good location
LESTER
My stay was absolutely terrible…I was placed in a non-smoking room that smelled like smoke; I was then changed rooms to where the tub and room fixtures were broken and dirty. I was again
Natalie
Property was nice in a bad area.
jonas
I go to the east bay a lot for business. the area is safe,, quiet and restaurants are close by. the 580 is right there! for the price of $86 a night that's a bargain!
Sherry
Les is the manager and he is very helpful.
Sherry
Sherry
Ralph
Staff was friendly, helpful.
Robin
I am very satisfied with my stay
Rodney
It was good
Wei-Chieh
Better than the photos. Room was clean and spotless!
Joshua
Breakfast was absolutely lame. Milk was not cold. Apple juice and orange juice were all but undrinkable due to being VERY watered down. That was orange flavored WATER. NOT juice.
No microwave at all to heat food. No waffle or any other breakfast option besides warm cereal and half-stale pastries. Staff DID NOT CARE when questioned about these problems.
Door to room had MULTIPLE gaps you could see straight outside through. This caused the heater to constantly be switching on and off all night long causing a very uncomfortable rest period.
Sink water in room never got cold. It was barely drinkable as it was coming out barely below room temperature.
No microwave at all to heat food. No waffle or any other breakfast option besides warm cereal and half-stale pastries. Staff DID NOT CARE when questioned about these problems.
Door to room had MULTIPLE gaps you could see straight outside through. This caused the heater to constantly be switching on and off all night long causing a very uncomfortable rest period.
Sink water in room never got cold. It was barely drinkable as it was coming out barely below room temperature.
Ana
Nice staff. Good breakfast! Close to freeway and to many stores.
Ralph
please improve wifi service
replace bath fan exhaust and heater
friendly service
thank you
replace bath fan exhaust and heater
friendly service
thank you
Stalin and Julissa
I’ve stayed at this location three times when I’ve visited my son at Cal Berkeley. The property is well maintained and staff are always welcoming. The manager is a nice gentlemen who provides good service. There is a Safeway supermarket across the street with a great deli of hot and cold foods. I will continue to stay here whenever I visit the East Bay Area.
Shawn
Horrible hotel!
Dirty. Stains on pillow cases, cigarette burns on bed comforter. Mold in shower. Stains on wall near toilet! Hair on towels. Uncomfortable bed. I left after 1 night it was so bad. Hotel refused to refund me for my 2nd night. Rude staff. Don’t stay here!
Jesus
The check in small space smells really bad, like tobacco and some other odors that I can’t describe, it makes you think if you made a mistake reserving in this hotel, thankfully the room it was clean.
The receptionist was friendly though.
Will strongly recommend to fix that odor issue.
The receptionist was friendly though.
Will strongly recommend to fix that odor issue.
Karla
I dont liked
Omid
Affordable and cozy
Esteban
Great place
James
The area and the staff was excellent.
stalin
My son attends UC Berkeley and we visited him for Parent’s Weekend and Homecoming. This hotel is 25 minutes away from Berkeley nestled in Castro Valley, a nice, safe and quiet town. The hotel manager and staff are welcoming and very friendly. I recommend this hotel.
rebecca
Convenience
Lois
Good stop for one night outside the bay area. Comfortably bed and plenty of breakfast.
rebecca
Great customer service.
Ismael
Hotel host manager always has great customer service.
Sharon
Convenience
Verified traveler
We had a wonderful stay at the SureStay Hotel. It was quiet, the room was spacious, the bed very comfortable. Everyone working here was very helpful and kind.
Laura
Good
Angela
Thank you for accommodations for my parents.
Antonia
Everything was good except the shower, I showered with extremely hot water, and was too in a hurry to complain. was there for only 1 night.
HONG KHANH
L’hôtel est bien situé, le parking est gratuit et disponible, petit déjeuner ( céréales, yogourts, fruits, toasts,confitures, chausson aux pommes et aux cerises, jus et café)
Petit comptoir avec 4-5 chaises
Le receptioniste est accueillant
Les lits propres
Les tapis au sol, ce sera mieux de remplacer par les planchers flottants
Petit comptoir avec 4-5 chaises
Le receptioniste est accueillant
Les lits propres
Les tapis au sol, ce sera mieux de remplacer par les planchers flottants
Swaroop
Nice place for couple of nights. Between berkeley and dublin
Maria Teresa
The check in was swift, the service was genuinely friendly. The facilities are clean, comfortable, fresh smelling, but the walls are thin...conversations and outside traffic can disturb sleep. Otherwise, SureStay is a great place to spend the night on a trip.
Maria
Simple motel in a great neighborhood. The front desk was nice and quickly checked me in. Although outdated, the room was clean and did not smell.
Omid
GROCERY near by
Angelo
Front desk staff very friendly and helpful.
kalhari
Can’t complain. Affordable price
Veronica
I was happy with the room and breakfast. I will stay again.
Location & surroundings
Surestay By Best Western Castro Valley
3954 E Castro Valley Boulevard, Castro Valley, United States
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Surestay By Best Western Castro Valley
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