Name: Extended Stay America San Ramon Bishop Ranch West
Address: 18000 San Ramon Valley Blvd, San Ramon, 94583, US

8/10

Excellent

27 Jul 2026

Katia

Fast service.

2/10

Poor

13 Jul 2026

Margarita

Kitchenette completely empty, I did ask for utensils and plates, cups tec, I never got them!

4/10

Poor

29 Jun 2026

Greacy

The property needs updates; it is somewhat run-down for the area where it is located.

Self

10/10

Exceptional

20 Jun 2026

JUAN

Amazing location, great service and fantastic staff.

2/10

Poor

18 Jun 2026

Monique

While the location near Bishop Ranch is convenient and the gentleman at the front desk was incredibly accommodating, I cannot recommend this property. Based on its reputation, I expected a level of cleanliness that simply wasn’t there. Unfortunately, the room was quite rundown. Upon arrival, I noticed a strange odor, and the condition of the pull-out couch was unacceptable it required extensive cleaning on my part, including wiping down furniture and covering surfaces with our own blankets just to feel comfortable. We even found debris on the pull-out sheets, leaving us feeling so uncomfortable that we slept in our clothes and opted not to shower. It feels as though the property is now being used for long-term residency rather than short-term stays, and it has clearly declined over the years. If you are looking for a clean, worry-free place to stay, I would advise booking elsewhere.

Family_with_children

10/10

Exceptional

15 Jun 2026

Dennis

Didn't use any

4/10

Poor

13 Jun 2026

Shaquala

The hotel staff were really nice throughout the stay except for one guy who worked on a Monday morning. He tried to implement his own policies into place I’m sure due to me being a woman of color. The rooms are dirty, unsanitary, full of cockroaches, and linen unsanitary. The bath tubs had burn stains in the bath tub, a cockroach upside down on the built in soap dish fighting for life upon arrival. The amenities such as the microwave, stove, and refrigerator hadn’t been clean and sanitized since 1990 I’m assuming. The place is home for many which is heart breaking. The trash receptacle outside the rooms were overflowing in trash during my whole stay. I couldn’t believe the place. I will say again, it’s home to many. May the most high bless the staff that treats everyone there with dignity. The place should have a deep cleaning done and tented for removal of the cockroach infestation.

Family_with_children

2/10

Poor

13 Jun 2026

Scott

Don’t do it. Stay anyplace else

Self

2/10

Poor

05 Jun 2026

SANG GOO

The Wi-Fi was completely non-functional in both the guest rooms and the business office. Despite bringing this to the front desk's attention multiple times, the staff was unable to resolve the issue. Additionally, one of the two key cards provided did not work. The room itself was disappointing, featuring an outdated interior and a bathtub with noticeable stains. Given the sub-standard conditions and lack of basic amenities, I cannot recommend this establishment.

Self

2/10

Poor

04 Jun 2026

Kenneth

Very sparse room amenities

Partner

2/10

Poor

20 May 2026

Jonathan

Looks nothing like the pictures at all

2/10

Poor

19 May 2026

Sean

The room smelled disgusting bed was uneven horrible night stay will never return. I am surprised Expedia offers this room on its website

Self

10/10

Exceptional

06 May 2026

Saber

The room was clean and the staff were helpful.

10/10

Exceptional

29 Apr 2026

Maritza

Excellent customer service

Self

10/10

Exceptional

29 Apr 2026

Maritza

I love this place 💕specially if you like to cook your own meals, they do provide with a small kitchenette and main dishes to continue with your daily meal routines even if you are away from home.

Self

8/10

Excellent

18 Apr 2026

ASYA

Didn’t get my room clean

Partner

8/10

Excellent

12 Apr 2026

Patricia

The kitchen was clean. The refrigerator was on. I did not use the stove; it had two electric burners

Self

10/10

Exceptional

10 Apr 2026

Steven

Nice room with kitchenette. Spacious room. Clean facilities

Self

2/10

Poor

17 Mar 2026

Dietrich

I did not enjoy my 1 night in town for work stay At all.

Self

8/10

Excellent

11 Feb 2026

HEIDI

The woman at the front desk who checked me in was incredibly nice and I enjoyed talking to her.

Self

4/10

Poor

08 Feb 2026

FRANCESCO

The first room smelled like cigarettes and when I asked to change room, I was given the Room next to the washroom under a stairs and light did not come into the room. besides that the room was not clean, the single person couch had slash stains from who knows what.

6/10

Pleasant

02 Feb 2026

Judy Ann

Overall a good place to stay with kitchen amenities and laundry access. Staff friendly. Floors and carpet could be cleaner and making sure the heater AC is actually in working condition. Shower stream could be improved with a newer shower head.

Business_and_leisure Self

2/10

Poor

27 Jan 2026

Nardine

Room smell reading with smoke. Could not breathe all night

Leisure

4/10

Poor

27 Jan 2026

Srinivas

very old place with practically no amenities provided. Have to ask for everything.

8/10

Excellent

26 Jan 2026

Anne

Staff was nice. Room was clean. Only complaint is someone below me smoking pot in front of his room and the smell came inside my room. He should go away from the building!! Some weather stripping under the front door would be beneficial as well.as you can see the gap and hear outside noise easily.

4/10

Poor

24 Jan 2026

Nolan

Room smelled moldy upon entry. Mattress was old and needs to be replaced. Room didn’t “feel” clean.

Self

10/10

Exceptional

12 Jan 2026

Phillip

More foods choices .

Business_and_leisure Self

4/10

Poor

06 Jan 2026

Jamie

The first room I was assigned it was unclean and not ready at all. Second room was in the corner upstairs and it stunk very bad. I was unimpressed in the room and honestly didn’t want to stay there.

Friends_and_family Friends

6/10

Pleasant

22 Dec 2025

Michael

The room was spacious and appeared to be an upgrade, which was appreciated. The bathroom was also large. However, the bed was extremely springy and uncomfortable, making it difficult to sleep. Additionally, shampoo and conditioner were not available in the room and I had to go to the front desk to request them. Since I arrived late at night, this should have been disclosed at check-in

Business

2/10

Poor

19 Dec 2025

Brianna

This was actually one of the worst places I’ve ever checked into. There were cobwebs all over the top of the ceiling and grease marks on the heads stain that were coming off. Mold buildup in the shower and the room had such a large gap under the door that the individual living in the hotel outside smoking weed permeated the entire room we only checked in for about 40 minutes and my daughter and IThis was actually one of the worst places I’ve ever checked into. There were cobwebs all over the top of the ceiling and grease marks on the heads stain that we’re coming off. Mold buildup in the shower and the room had such a large gap under the door that the individual living in the hotel outside smoking weed permeated the entire room we only checked in for about 40 minutes and my daughter and I felt so unsafe that we left.

Friends_and_family Family

10/10

Exceptional

18 Dec 2025

Maritza

The customer service is more than Excellent !!! This place make you feel welcome !!!

Business_and_leisure Self

10/10

Exceptional

09 Dec 2025

Matthew

Affordable pricing and great location close to free way and shopping/food options. Staff are super friendly.

The rooms are nice but very dated and look old. Everything works. Kitchen area has a tiny island to eat at, full refrigerator with freezer, skin and plenty of cabinets for food. There is also a microwave, and stove burners so you can cook in your room.

Laminate wood flooring in kitchen and bathroom are very nice. The should do it throughout the room. It's a bit odd to have old carpet and then a nice kitchenette and bathroom floors.

Great place for extended or shorts stays if your ballen on a budget and need something low cost but still nice.

Leisure

8/10

Excellent

28 Nov 2025

Armand

Clean rooms comfortable bed value price

10/10

Exceptional

22 Nov 2025

Reyna

The person who checked me in didn’t seem to want to be there but he did his job. The breakfast was not great, just muffins and nutrigrain bars.

But the room was great and comfortable. The staff towards the end of my trip were awesome and accommodating. When I needed something or I had to extend my last day hrs they were great about it. But I wish they would call about the checkout hrs instead of knocking. I needed an hr extension and I called about it, there was no communication about that

Friends_and_family Friends

10/10

Exceptional

09 Nov 2025

Jorge

Perfect

4/10

Poor

03 Nov 2025

Mario

Room does not feel clean.
Paint falling off wall in the bathroom.
Will not stay here again.

Business Self

6/10

Pleasant

25 Oct 2025

Susan

There was nothing I wanted to eat.

Friends_and_family Family

10/10

Exceptional

19 Oct 2025

Guia

Clean and quiet. Freeways accessible and very friendly atmosphere. Very good for business trip

Business

8/10

Excellent

18 Oct 2025

Francisco

Easy and straightforward

Leisure Pet

2/10

Poor

17 Oct 2025

Christopher

Shower had mold

Business Family

10/10

Exceptional

16 Oct 2025

Daniel

.

2/10

Poor

13 Oct 2025

Lindsey

Cockroaches - DONT STAY HERE

There was a cockroach on our bed in the morning as we left, I squished it and threw it in the trash. I reported it to the office and they stated they would treat the room and if they do d evidence then they would refund me, I will not be paying for this room and will dispute the charges.

10/10

Exceptional

08 Oct 2025

Arunanand

Veey friendly staff. Very accommodating

Business

10/10

Exceptional

02 Oct 2025

Maricela

Shopping center near the hotel

Leisure Self

10/10

Exceptional

29 Sep 2025

Peter

Great

Business Pet

6/10

Pleasant

28 Sep 2025

Gina

Damp and moldy room and bug present

We checked in around 10pm and the check in process was quick. The luggage trolley and the elevator was close by which was convenient. Our room was on the third floor and just a few steps from the elevator which I like since I have a bad back.
The room felt old and damp and it smell moldy. While we were unpacking, I spotted a bug crawling on top of the dresser and I quickly squashed it. We reported this matter the next day and they offered a room change. The new room felt dry and fresh and bug free.

Partner

10/10

Exceptional

24 Sep 2025

Christina

great

8/10

Excellent

22 Sep 2025

Connie

Great value, and I loved having the little kitchen. I will definitely stay here again.

Leisure Self

10/10

Exceptional

16 Sep 2025

Joseph

My family & I have been staying at this location for a while, nice location, clean rooms, & quiet for the most part. Also like note the managers are super nice & if you have any problems with your room, they tried to fix the problem asap. Overall a good location.

Business_and_leisure Family

10/10

Exceptional

09 Sep 2025

Petrina

I have been coming here as a travel nurse for the past five years. I love the staff and location.

6/10

Pleasant

05 Sep 2025

kavita

It's fine if you just need a bed. Property is very old and run down

Business Self

10/10

Exceptional

28 Aug 2025

Julio

Staff are always so polite and helpful!!

Business_and_leisure Self

8/10

Excellent

24 Aug 2025

armand

Good value

6/10

Pleasant

19 Aug 2025

George

Very dated minimal amenities. I would be embarrassed to say it included a breakfast. No pots or pans dishes silverware. It was necessary to go to office and check out individual items

Business_and_leisure Family

2/10

Poor

13 Aug 2025

Patricia

Las fotos del cuarto que aparecen en la publicidad, no corresponden a la realidad

Leisure Partner

2/10

Poor

30 Jul 2025

Chase

We showed up and they didn’t have our reservation in their system. They were not helpful at all. We had already paid, and they made us pay again. Gave us a room that wasn’t cleaned, the bed was clearly slept in already. The staff called our room at 1:30 am because they had a computer error and needed us to come in and pay again! It was a mess.

2/10

Poor

14 Jul 2025

Jordan

Dirty and not clean

Business Family

8/10

Excellent

04 Jul 2025

Dee Ann

extended stays tend to be consistent, which i like

2/10

Poor

02 Jul 2025

Donna

Didn't see the Roaches, but got eaten alive!

After my first night I noticed welts on my body. I thought it might be because I have sensitive skin. The second night I had a lot more and so did my husband. He has 32 welts bites! Now we knew we were being eaten alive. We told the office employee. He said they could look and see. I told him I wanted another room. He said they did not have bed bugs in the hotel, but the second floor had roaches. I should him the bites I had on my leg. One was three bites together and was about 2 1/2 inches long. Some welts were one inch in diamentor. Then he asked if I wanted another room, I said YES. He asked a second time. I said YES! He asked a third time. Guess what I said? He gave us a another room on the second floor. Gratefully I did not see any roaches. The first room's door had to be slammed in order to shut. The kitchen faucet came up from it's setting, the bathroom sink did not have a stopper. There were other things wrong, but we lived with it. The second room was better, but there had been a leak upstairs in the bathroom and had evidence of that was in our bathroom shower. Other minor things as well. In my opinion the hotel is extremely ran down and need a complete overhaul. We now refer to it as the Roach Motel.

Partner

10/10

Exceptional

01 Jul 2025

Andrew

The front desk staff was always very helpful. The “breakfast” selection was extremely disappointing though

Business

6/10

Pleasant

20 Jun 2025

Verified traveler

Need major upgrades

Place need to be updated. Rug in room dirty and no utensil nor pots and pans to cook. A/C not working properly no USB plugs. The place looks dirty and it is.

Business

2/10

Poor

10 Jun 2025

Adael

The hotel was dirty there was trash from the person that stayed before use dont recommend this hotel.

Friends_and_family Family

4/10

Poor

09 Jun 2025

Janice

Room was so so but check in was bad. I tried to change \"deluxe king\" to two queens as our group size changed and because I booked through hotels.com, the desk clerk would not budge, in spite of having availability. The bed was ok but don't know what made this \"deluxe\" unit at top dollar! The included breakfast was terrible. Just a ledge in the office with a coffee pot and a hot water pot. \"Food\" consisted of small packet of oatmeal (no milk) or a stale muffin. Small breakfast bar was option but no real food of any kind. No place to sit so stood drinking coffee in small lobby.

Friends_and_family Family

2/10

Poor

08 Jun 2025

Victoria

Waiting for refund. Checked out within 20 minutes of checking in. Room smelled of fresh chain smoking and AC was not working. Small dead cockroaches in the bathroom. Room was humid and warm

Leisure Family

8/10

Excellent

30 May 2025

Mark

This is a well-maintained property with a friendly and accommodating staff. The location is safe and provides easy access to both 580 and 680 for easy access to all areas of the greater Bay Area. It is quiet and has rooms that allow for heating up leftovers or preparing simple meals. A great choice for traveling families or locals looking for access to shopping and nearby communities. Will stay again when I want to leave S.F. for a weekend with peace, cleanliness, and an escape from today’s dysfunctional city…

Business_and_leisure Friends

10/10

Exceptional

28 May 2025

Sheila

Toilet operated lil slow

Leisure Partner

2/10

Poor

25 May 2025

Ritesh

Aircon was not working still nothing was done by the hotel

6/10

Pleasant

19 May 2025

Omid

no coffee at room
bed not stable eonugh

6/10

Pleasant

15 May 2025

Brij

Old property

6/10

Pleasant

17 Apr 2025

Brad

Loud noise outside

2/10

Poor

09 Apr 2025

shahrzad

It was dirty,, disaster place! I don’t recommend to Anyone to go there! I find out the hair in the towel. The bathroom was dirty. Everything the room is dirty totally I wasn’t happy and I had to sleep. I had not another choice. But look from outside was nice. The inside was terrible.

10/10

Exceptional

27 Mar 2025

Anna

I had to call IT twice for internet connection issues. There are easier ways

10/10

Exceptional

25 Mar 2025

Carolyn

Room Key Malfunction

After check-in around 10pm, climbed 3 flights of stairs to room which wouldn't open. Had to return to front desk to have room key reset. Most inconvenient welcome!

Partner

10/10

Exceptional

16 Mar 2025

Jeanette

Horrible place to stay

On three separate occasions, I requested a downstairs room with two beds. One was online with the reservation and two were in person. Went to check in and had a one bed on the third floor. I just had major knee surgery and needed to be on the bottom floor in case of an emergency. They had no rooms on the bottom floor. Ended up with one bed on the second floor. They moved us on day two. Went to check out the room smells like cat piss. Moved to another room with two beds on second floor. Refrigerator was not working. Bottom of the doors and cupboards were rotting. Had to move again because of roaches. Now I’m on the second floor with two beds. The fire alarm goes off and I’m in a walker and unable to walk downstairs. My caretaker comes back to the room and lets me know that it’s just a drill. This place is absolutely awful.

Self

10/10

Exceptional

04 Mar 2025

LENA

It was nice to have a kitchenette.

Leisure Pet

4/10

Poor

19 Feb 2025

Steven

Heater was extremely noisy, unable to use. Poor sound proofing. No coffee maker in the room.

Business Self

6/10

Pleasant

17 Feb 2025

Verified traveler

Probably wouldn’t stay here again

Front desk employees were all very helpful and friendly. The area felt safe and it was in a convenient location. The room itself was ok. The mattresses were comfortable but the sheets felt and smelled not very clean. There was a bug in our fridge (not sure what kind though because I killed it) and then found another bug in the bathtub the next day (different kind of bug than the fridge one—maybe.. could’ve been a baby version of fridge bug, I guess). All of the amenities for the kitchen (forks, spoons, plates, toaster, etc.) had to be requested at the front desk (and we had to carry them up to our room ourselves) and there weren’t any drawers in the kitchen to put anything. For the price, the room definitely needs a renovation and I probably wouldn’t stay here again.

Business

10/10

Exceptional

30 Jan 2025

Andrew

Nice helpful staff. It would be nice if room cleaning was daily.

Business Self

8/10

Excellent

08 Jan 2025

Jack

Friendly staff, very convenient

Business_and_leisure Self

2/10

Poor

07 Jan 2025

Tay

Front Desk Employees on the Morning shift is prejudice

Business Partner

4/10

Poor

07 Jan 2025

Jean

Property really showed much wear!
Bed was so broken down we had to change rooms. They were pretty accommodating.
Would not return here unless the rooms were completely remodeled.
The one positive thing was clean rooms & friendly people.

Leisure Family

6/10

Pleasant

25 Dec 2024

Greg

Bed mattress had divets in it from wear and uncomfortable.Shower curtain wouldn’t stay closed because the bar was falling off the wall so water was all over bathroom floor. No utensils only two plastic cups in the room, the coffepot was empty at 7:30am in the office. Staff was nice and room was clean

Leisure Partner

10/10

Exceptional

24 Dec 2024

SUAAP

Absolutely love this place!!!

4/10

Poor

12 Dec 2024

Jared

It was roaches in my room.

Business Self

4/10

Poor

05 Dec 2024

Gregory

Too noisy an environment.

I was having surgery the next morning and the noise level was immediately obviously too loud to let me have a good nights sleep so I asked the desk clerk if I could cancel my reservation and get a refund. He said he would have to talk to his manager but that this would not be a problem.

Partner

4/10

Poor

05 Dec 2024

Verified traveler

Don't recommend

Flush didn't work
Failed to meet minimal requirements
Bed is no comfort to sleep
No water available
Breakfast free is no good it's only to go
Overall fails

Business

4/10

Poor

18 Nov 2024

Soreya

Neighbors dogs kept barking. Sheets and towels had blood stain droppings. Room had roaches. There were burn stains on the bathroom counter. Room wasn’t vacuumed and had pieces of something on the floor that my dog was trying to eat.

Business Family_with_children

10/10

Exceptional

04 Nov 2024

Andrew

First class and very friendly customer service at the front desk nice room thank you.
Please give the employee a raise and a paid vacation

8/10

Excellent

24 Oct 2024

Thomas

Good

Business Self

10/10

Exceptional

21 Oct 2024

Edem

Was able to get a same day reservation & had a good night's sleep. Room was clean with no issues.

Leisure Self

10/10

Exceptional

20 Oct 2024

Jeffrey

Very nice!!

Business Self

10/10

Exceptional

20 Oct 2024

tory

Just a solid, clean experience..

4/10

Poor

10 Oct 2024

Amber

Very dirty. had lots of burn marks on counters & the floor.

Leisure Partner

2/10

Poor

03 Oct 2024

Maritza

Not good.

Business_and_leisure Self

6/10

Pleasant

29 Sep 2024

Diane

Staff at checkin unfriendly told to go outside and look at the map to find out room. About dated.Beds not the comfiest but ok. The kitchen was not stocked with the basics as described and we count on that as we prepare food, all we had was plastic cups in the bathroom and a dish towel. The room was clean and the water pressure in the shower was great!

Business

10/10

Exceptional

28 Sep 2024

Jerry

Very satisfied

Partner

4/10

Poor

25 Sep 2024

Shelby

Def motel vibes. Very old and outdated room. Bed smelled like someone already slept in it. You get what you pay for.

Business

10/10

Exceptional

10 Sep 2024

Imara

Felt like a small apartment. The staff was so kind and welcoming and the shower water could get so hot! First time in a while ive had to turn the heat down.

Self

6/10

Pleasant

05 Sep 2024

DONNA

NOT Good

Business Self

10/10

Exceptional

02 Sep 2024

Woody

WiFi works good