Extended Stay America - Pleasanton

6/10

Pleasant

09 Mar 2026

Latroy

Water coming from floor

2/10

Poor

08 Mar 2026

Lynda

People who stay there appear to be people who have bad credit and can’t rent a traditional apartment. A lot of people just hanging out in front and in their cars. Most smell like they have been smoking a little something. I did not feel safe at all. And, the rooms were in horrible condition. Large stains on counter, many dents in fridge. Desk falling apart and paint coming off. Furniture was dark colors, the room was not white and bright like shown in the pics. Not a family friendly place. The people who give this place good ratings must be owners or friends. Only good thing was that they refunded my money when I told them I didn’t want to stay there because of how unsafe I felt.

Partner

6/10

Pleasant

08 Mar 2026

Deann

our floor had an awful smell. I am assuming it came from the room labeled Trash room. Also, in room that a bed for 2 people you should have at least 4 pillows. And please consider better pillows. I had the worst sleep with the 1 very small pillow i had.

Partner

10/10

Exceptional

05 Mar 2026

Ashley

It was very safe and easy parking

Partner

6/10

Pleasant

03 Mar 2026

Paul

Room was in need of some needed repairs (kitchen cabinets, lights, table.

2/10

Poor

21 Feb 2026

JunJian

not good

10/10

Exceptional

14 Feb 2026

Eduardo

Great atay and good night sleep here. Rooms

10/10

Exceptional

13 Feb 2026

Alejandro

Clean

10/10

Exceptional

13 Feb 2026

HODARI

Great customer service

6/10

Pleasant

13 Feb 2026

Daniel

No Room available at time of Registrating. And Rooms SUPPOSABLY available were VERY DIRTY and NOT ATTENDED to ❗❗
BAD EXPERIENCE/CONVENIENCE and HOTELS.COM VERY UNRELIABLE and DIDN'T FIX THE SITUATION ❗❗

Business

8/10

Excellent

09 Feb 2026

Aalon

My room was spotless the couch looked like it had holes poked it.

Friends_and_family Friends

6/10

Pleasant

29 Jan 2026

Edward

Staff is courteous but not always available since they have other obligations other than running the desk.

Remote control needed new batteries.

Patch jobs on the wall need paint.

Leisure Partner

6/10

Pleasant

25 Jan 2026

Gabrielle

There were dirty sheets folded into the pull out bed and no clean ones available for almost an hour. As well so no advertisement warning people they are actively under construction.

4/10

Poor

15 Jan 2026

Dan

There was no maid service. The breakfast selection was a joke and my shower barely worked.

Business Self

2/10

Poor

15 Jan 2026

Clifford

It’s very cheap, you get what you pay for

Leisure Family

10/10

Exceptional

06 Jan 2026

Elvia

The Staff was very nice. I got a suite for my family and even my dog can be with us. Stores near by and breakfast places

Friends_and_family Family

10/10

Exceptional

18 Dec 2025

Justin

Service and maintenance was awesome

4/10

Poor

17 Dec 2025

Krupa

Atleast no water fountain or water, utensils are dirty no hand soap in bath room and kitchen, no tissue towels in kitchen

10/10

Exceptional

07 Dec 2025

Justin

It was awesome

Business_and_leisure Family

6/10

Pleasant

30 Nov 2025

Wendy

A bit dated but decedent for the price paid

10/10

Exceptional

30 Nov 2025

Justin

It was awesome

6/10

Pleasant

30 Nov 2025

Kwadwo

1. The elevator was not working and had to use flight of stairs to get to the room. The stairway amd walkways were dirty. Appeared like theybhad not swept or vacuumed in a while.

Business Self

8/10

Excellent

20 Nov 2025

Claudio

Good

10/10

Exceptional

20 Nov 2025

Trevor

It's not the cleanest, but quick and quiet and cheap

8/10

Excellent

20 Nov 2025

Teresa

This was going to be an unexpected stay due to a horrible traffic jam going home. I got to stay in Pleasanton not only the great price, but I was amazed that all those kept up compared to other hotels. Good location however the elevators were broken so past the second floor would’ve been a little inconvenient. You have to request shampoo. And the breakfast is very minimal.

Leisure Partner

4/10

Poor

09 Nov 2025

David

The mattress felt like it was 50 years old. Very uncomfortable.

Self

10/10

Exceptional

04 Nov 2025

Horacio

The rooms were clean and the staff very friendly. My stay was comfortable.

Friends_and_family Friends

6/10

Pleasant

31 Oct 2025

Elvira

Sofa bed’s mattress very old,

10/10

Exceptional

26 Oct 2025

Pat

Great stay

Partner

2/10

Poor

22 Oct 2025

Ramon

Piece of s———-/t

The worst place in my travels please don’t go to this place ever

10/10

Exceptional

20 Oct 2025

Horacio

Yes

Partner

2/10

Poor

19 Oct 2025

Leroy

Staff was rude no help place was dirty will not stay agin

2/10

Poor

13 Oct 2025

James

On October 8, 2025 we checked in for our stay at the Extended Stay in Pleasanton, CA with a reservation for two rooms. Upon arrival, the desk agent was only knowledgeable and willing to check in one of our rooms. When I returned to the desk with a copy of my Expedia reservation in hand explaining that we had a second room, there was another younger guy working who apologized and checked in our second room. He explained that both rooms couldn't be on the same floor, although we had previously asked this and again at arrival, which we were ensured wasn't an issue. Keeping in mind we are traveling with 6 people, one of which is my mother in law, for the purpose of her husband's funeral, she was offered a different room type and we were told that the difference of the cost for the lesser room would be refunded the next day, but would place us on the same hallway. Next we went up to our rooms and found that the double queen room keys would not operate the lock and the handle appeared broken. After several attempts to enter our room, we went back to the desk where the desk agent came up and let us in. The keys were reprogrammed and we went to dinner. We did find the hallways to smell of cigarette smoke and the next morning my mother in law to have an asthma attack and me to have a migraine due to the overwhelming smell overflowing into our rooms.

Without feeling we could continue our stay through Monday at the property, we came downstairs and informed the desk agent.

Friends_and_family Family

4/10

Poor

07 Oct 2025

KALAI

No response from frontdesk. Breakfast was a pack-and-go: basically they had on option for muffin/bar .. nothing else. Room was still old except new flooring. Water drainage issues seen

Self

2/10

Poor

02 Oct 2025

Daniel

Horrible staff

6/10

Pleasant

27 Sep 2025

Gina

Hotel ripping off my electric tea kettle

The inside of the room was clean and nice. But the corridor outside was carpeted and it smell and has a lot of stain. We checked in around 10pm. When we walked to our room on the first floor, there were many dogs barking as we passed by other rooms. After we settled into our room, we can still hear dogs barking until it finally quiet down after midnight.
We checked out on 8/30/25 and we left a glass electric tea kettle in the room. We noticed the missing kettle on 9/21/25 and I called the hotel and spoke to Anil at the front desk. Anil said he did find the kettle from Rm#113 and he will leave the kettle at the front desk tomorrow (9/22/25) so that we can come by and pick it up since we will be in that neighborhood. We went by the hotel around 9pm, Anil was off his shift, but the other guy at front desk said he was not told of any kettle need to be picked up. I had a back surgery on 9/23/25 and did not follow up this matter until 9/26/25. When I finally got hold of Anil on Friday (9/26/25), he told me he made a mistake. He actually did not find a water kettle in the room.
It just sounds fishy. First he said he had it, then he said no. I think he is trying to cover up something. They should have contacted me the day I checked out when they found I left the kettle behind. It was a very nice product which I kind of missed. I think they are not honest people and ripped off my kettle.

Partner

8/10

Excellent

24 Sep 2025

Veronica

Size of room and value

Leisure Pet

10/10

Exceptional

17 Sep 2025

Osvaldo

Exelent place to stay. Stuff are all friendly and helpful.

4/10

Poor

13 Sep 2025

Michael Edward

Staff were surly.

Business Self

4/10

Poor

10 Sep 2025

Cathy

😩

Sorry, but bed was hard as a rock, toilet paper holder broken before I even got there, no ice machine, refrigerator was small with open door Tiny freezer, carpet stained and frayed.

Friends_and_family Family

4/10

Poor

06 Sep 2025

Debora

So frustrating when the pool is closed and they don't even give you a discount or tell you ahead of time. Very disappointing

8/10

Excellent

02 Sep 2025

Thomas

We've used Extended-Stays across the country and will continue to do so as long as the rates remain reasonable. One problem noticed at Pleasanton were squatters and apparent homeless individuals sharing one room and avoiding staff. Further was the stuffy airflow in the hallways that reeked, a little, of cooking. We noted this in Miami as well. Suggest remediation of air flow to maintain a fresh atmosphere in the hallways.

2/10

Poor

01 Sep 2025

Michael

The room was not clean.
The swimming pool was under repair. We chose this motel for the pool in anticipation of the 100 degree weather.
The bathroom linen had holes and the kitchen had absolutely NOTHING in it.
A dog was barking in the room across the hall ALL night.
I will NEVER stay at one of their hotels again.

4/10

Poor

01 Sep 2025

Amar

Nothing was terribly bad but wouldn’t stay here again. There’s only a bar of soap for toiletries. If you plan on using the pull out bed or traveling with a family, good luck getting blankets for it. I would suggest bringing your own linens. Staff was not very accommodating

I feel like you can spend an another $30 and have a much more comfortable experience.

Leisure Family_with_children

8/10

Excellent

27 Aug 2025

Tammy

Concerning

Was ok until vagrant types came into lobby causing safety concerns for me and my sister visiting in the lobby. Also claims of breakfast included but no coffee/no breakfast. A cereal bar and nothing else coffee was gone and not replaced. No no breakfast at all

Partner

6/10

Pleasant

26 Aug 2025

Verified traveler

The front desk service was wonderful.

The freezer in our refrigerator did not work. We wasted a 1/2 gallon of ice cream and the water in the ice trays never froze. The water in the shower never got hot...we settled for luke warm showers.

Partner

4/10

Poor

19 Aug 2025

Amie

Not what I was expecting based on the photos. This was more of an apartment complex feeling than a longer stay hotel. Not clean, but it was fairly quiet.

Business Self

8/10

Excellent

07 Aug 2025

Nicole

Breakfast was not great at all. Bed was very firm/springy

10/10

Exceptional

05 Aug 2025

Matthew

Good

8/10

Excellent

03 Aug 2025

Jerard

Nice place to stay

It was a good stay and Jackie at the front desk was amazing. Give her a raise lol. I will definitely be back.

Friends_and_family Friends

2/10

Poor

27 Jul 2025

Valentin

STAY AWAY

This is a horrible place to stay. Customer service is non existent. From the start of our stay there was no one at the front desk and when a young kid finally showed up he was annoyed at having to check us in. The room we were given on the third floor STANK. The smell was so awful that my daughter became ill for the rest of the stay. The door was broken, the locks were broken and the fixtures in the bathroom were being held up by some kind of putty. When I went down to request a room change another guest was complaining about stain and urinated sheets. He was smart and left. The boy told me he could do anything for me. After insisting he gave me a smaller room which was dingy and dirty. Pull out sofa was dirty, then the sheets and pillows had stains and we awoke with big bites on our body. The room was horrible! And the breakfast, ha! It’s a coffee pot that was always empty and placed on a mantle surrounded by trash! The staff can’t even keep the coffee clean. There is never anyone around. This place is horrible and I am disappointed that this website hides the bad reviews and only places the good one first. This isn’t a hotel it’s an apartment building because clearly people live here full time.

Friends_and_family Family

10/10

Exceptional

15 Jul 2025

Ashley

Cool

10/10

Exceptional

08 Jul 2025

Lyndsie

I had a nice stay. It was quiet and clean. Jackie

2/10

Poor

05 Jul 2025

tamara

…

Business Partner

10/10

Exceptional

26 Jun 2025

Sue

.

Leisure Family

8/10

Excellent

24 Jun 2025

Debbie

Our family stayed for a night. It was in a good and safe location. The room was clean and had to-go breakfast

4/10

Poor

20 Jun 2025

Jacob

The bed was decent, kitchenette was convenient but wish it had an oven.

Lots of loud stomping/banging(?), not sure what it was but it was loud and excessive.

Shower pressure was a drizzle at best and paint in the bathroom was severely chipping and peeling.

I had booked 4 nights but had to check out after 2 nights after losing my job. (I travel for work…)

I talked to the front desk staff and was told I had to contact the 3rd part app. I contacted them and they claim that they had to have permission from the hotel,

I submitted a ticket for the app to contact the hotel…after a couple of days I received and email that after several attempts they could not come to an agreement with the hotel and I wouldn’t receive my money back.

Business

4/10

Poor

14 Jun 2025

Jennifer

No one was at the counter and once at there to help didn’t speak clearly or loud enough, while assisting me they stopped and took another customer and started helping them and pushed me aside. Room wasn’t clean. Floors under the bed looked like they hadn’t been touched there was shredded toilet paper looked like and soil spots and roaches crawled out from the tv.

Self

4/10

Poor

10 Jun 2025

Reeta

The room initially given to me was filthy and all mess is visible on the floor. Food , trash everywhere and the bed was not made. Upon asking for another room, I got a cleaner room with a promise of 1-2 nights free room to make customer happy. But I was not given that when I asked during check out. There is no house keeping. Everything is self service, basically you are in an apartment in short term basis. Even cleaner room gives stench when walking into the room. Otherwise it is in a good location and have basic need items bed, bath, kitchenette, tv and ac.

Business

10/10

Exceptional

02 Jun 2025

Alberto

Great experience fantastic staff usually always helpful, rooms are clean and maid service are great! The rates are reasonable especially for an extended stay! Decent area usually very quiet. Lots of families usually here so a decent spot if you have little ones.

Business_and_leisure Family_with_children

6/10

Pleasant

27 May 2025

David

The room was comfortable and clean but there was no hot water in the shower. I was in room 107.

Self

2/10

Poor

26 May 2025

Verified traveler

Rude

Leisure Family

8/10

Excellent

23 May 2025

Bobbie Jean

My adult daughter and I liked the property and found it a comfortable stay for our one night. However, my daughter was approached by what she described as an undesirable other traveler at the hotel when she went for coffee in the a.m. She did not recommend we stay there again because of that.

Leisure Family

2/10

Poor

06 May 2025

Cynthia

Outside very dirty many water bottle and litters and there is no kitchen trash can under sink There was no sheet and blanket on sofa sleeper card sometime not working when I open door so many issues. Need solve problems thanks

2/10

Poor

04 May 2025

Alec

The manager is horrible

Business Partner

10/10

Exceptional

03 May 2025

Nicholas

Quiet and clean

2/10

Poor

25 Apr 2025

cindy

Terrible place . Had to ask for anything you needed for the kitchen . No blow dryer . Condom under the bed. First room was smoked in . DO NOT STAY HERE!

Business Partner

10/10

Exceptional

22 Apr 2025

Richard

Location

2/10

Poor

22 Apr 2025

David

Over all bad

Business Self

10/10

Exceptional

18 Apr 2025

Meka B

Great

Partner

8/10

Excellent

17 Apr 2025

Michael

Employee “Alex”was a nice surprise. She carried some of my dish set to my room, offered a coffee maker, was always pleasant, and professional, and a nice change from the lack of customer service that I usually encounter with this franchise

Business

6/10

Pleasant

16 Apr 2025

Verified traveler

Gyuu

4/10

Poor

14 Apr 2025

Lucas

Beautiful room, broken, and noisy

Door handle to room 319 was broken so it only opened when lifted upward. A/C fan was very noisy and a lot of people in hotel have dogs which bark randomly through the night. The room is amazing besides all that.

Self

2/10

Poor

07 Apr 2025

Jason

Stay away.

First night we brought pizza to our room to wake up at 2am with roaches all over it. We switch room the next morning. Just a terrible experience

Friends_and_family Family

8/10

Excellent

31 Mar 2025

Cemira

Our stay was good, the room was nice but the breakfast was very disappointing.

Leisure Partner

10/10

Exceptional

25 Mar 2025

Tiffany

Super quiet & way cleaner, bigger, newer & much nicer than San Ramon! Glad I stayed here!

Business_and_leisure

8/10

Excellent

23 Mar 2025

Michele

It was pleasant

Business_and_leisure Family

6/10

Pleasant

21 Mar 2025

Camhong

The outlet on the wall at the kitchen area didn’t work. You have to empty the trash by yourself. You have to get Everything u need from the front desk. The shampoo should be provided in the room

Friends_and_family Family

6/10

Pleasant

14 Mar 2025

Liza

Rooms smelled and no toiletries or blow dryer

Leisure Partner

4/10

Poor

08 Mar 2025

Verified traveler

Smelly! Shower broken, only tub tap worked but not shower head. Kitchen floor sticky.

Friends_and_family Family

6/10

Pleasant

06 Mar 2025

Landy

My stay was from Monday night to check out Thursday. 2 of the 3 nights I stayed, the fire alarm went off twice in a row, late at night and at 6 am. My key card was disabled once. On my last night I went down to the lobby to figure out if I could do a late checkout, the gentleman at the front said I could do a late checkout at no extra charge, and asked what time I needed. Since I stayed for school, I requested 4 pm and he said it wouldn’t be a problem and would notate it for my room. The next day my family member that came with me was being harassed at 12 pm to leave the room. When I called the front desk to ask why this was happening they claimed they didn’t know “why this happened or why the person at the front desk told me what he told me and that they needed to charge me an extra night.” I had the vehicle and was not able to leave to get my family member. The person at the front desk and I argued for a while until they apologized for the staffs lack of training and allowed my family member to stay until 3:30 pm at no extra cost. The only reason I have them 3 stars is because they did what they could to remedy the situation. I would not stay here again if the cost of a standard room is more that $100 a night. This was a convenient location and that was it. Also the “breakfast” is more like a snack counter, banana, granola bar, or a black coffee.

10/10

Exceptional

03 Mar 2025

James

Very nice place and staff were friendly

Business Self

4/10

Poor

03 Mar 2025

Thomas

Not clean and I won't stay again

I had stayed at this site in the past but this time the room was not clean. The desk chair had something spilled on the back and seat. The carpet had actual debris that I could pick up with my fingers and I did and place in the trash. It should have been vacuumed but was not and the bathroom floor was also not clean until I placed towels to cover most of the bathroom floor. The dishes supplied with the room needed cleaning prior to use. A pan in particular had black gunk that was easily removed with dish determent and a sponge.

Self

4/10

Poor

02 Mar 2025

Kassie

No Linens or pillow ls

We got a room with a pull out bed, but the hotel had no linens or pillows for the bed. We went to the desk to ask more than once and each time we were told they have no more pillows and linens. So my kids are supposed to sleep on a bare mattress with no blanket or pillow. Unacceptable.

Friends_and_family Family

2/10

Poor

21 Feb 2025

Sharan

smell is not good inside lotta smoke

10/10

Exceptional

29 Jan 2025

Sergio

The breakfast menu was excellent and they have free laundry and an amazing gym.

Business_and_leisure Partner

8/10

Excellent

25 Jan 2025

LARRY

there was a cockroach in my room. and when i informed the front desk they didnt seem surprised. i asked for a bug spray and they did not have any

Business_and_leisure Self

10/10

Exceptional

21 Jan 2025

Aiswariya Lakshmi

Quiet and affordable place to stay with helpful staff.

Leisure Family

4/10

Poor

17 Jan 2025

Patricia

The room smell very bad a cigarette

Business Self

4/10

Poor

15 Jan 2025

Chynar

I saw a spider there and told it to them. They said we'll see later. Is that possible? no clean.

10/10

Exceptional

10 Jan 2025

James

Clean, love that extended stay has a kitchen so we can cook and not need to go out.

Partner

2/10

Poor

25 Dec 2024

Assad

Starting with the staff, they were not welcoming at all. The property was not clean and the smell was unbearable including the elevator.

Leisure Family

4/10

Poor

21 Dec 2024

Vincent Francis

The property was a bit worn down.

Business_and_leisure Family

8/10

Excellent

18 Dec 2024

Tom H

Excellent for the price with some caveats.

Excellent staff but limited by corporate mandates. Grab and go breakfast was meager but enough. I would recommend not staying more than 6-7 nights as cleaning is only done on your departure unless you pay a housekeeping fee for each cleaning and linen change. Even for the modest nightly fee once a week linen and room cleaning is not too much to ask for a total weekly bill. Rooms are Marriott Courtyard quality and very comfortable.

Self

2/10

Poor

12 Dec 2024

Edward

I received a dirty room and then keys to another room that didnt work and at the end needed to cut the trip a little short and no refund was available.

6/10

Pleasant

08 Dec 2024

Elaine

not clean

Leisure Family

4/10

Poor

01 Dec 2024

Rex

Staff took time to listen to my problem. Room was terrible, seems run down. Broken fridge shelvings,patches on wall and not painted, missing closet hang bar, no hangers,bathroom sink drain (j trap) leaking, heating and air unit goes on every 7-10 mins, pull out sofabed unconfortable. Carpet stains...

Leisure Pet

8/10

Excellent

24 Nov 2024

ana

Area felt safe. Room was clean, beds were comfortable. We didn’t use the kitchenette but it could use some upgrading. The halls had a smell and carpet was dirty. The “breakfast” was lacking. They had two types of small muffins, coffee, hot chocolate and tea.

Family_with_children

2/10

Poor

19 Nov 2024

Kevin

Never Again!

Shower valve would not allow you to change the temperature of the water, and it was cold. Wall lamp was broken and was dangling down. Noisy hallways. Never Again! Room #138

Business

4/10

Poor

15 Nov 2024

Yanette

The halls smelled like trash and wet dogs. The room also had a bad smell.

Leisure Family