Name: Extended Stay America - Pleasanton - Chabot Dr.
Address: 4555 Chabot Drive 94588, Pleasanton, 94588, US

10/10

Exceptional

14 Jul 2026

Anne

Breakfast was VERY basic....coffee, oatmeal packets and muffins. Would have been nice to have toast or bagels, fruit and juices at a minimum.

Everything else was wonderful and staff was very friendly and helpful

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Christopher

Always a pleasure to stay here even if for 1 night. Id rather pay a little more and stay here for the comfort and convenient location. Staff is very helpful even when arriving for late check in. Definitely will continue to stay here when i come to visit.

Friends

10/10

Exceptional

29 Jun 2026

Juan

Staff is friendly, the room was super clean, very quiet at night. Definitely will stay here again

Partner

6/10

Pleasant

23 Jun 2026

Rogelio

Clean room. Nosy staff. Very unhelpful and vengeful

Family_with_children

6/10

Pleasant

21 Jun 2026

Emily Hanh

The room has a really weird smell, no shampoo, no conditioner and the phone in our room did not work that’s why I gave it a three stars out of five.

Family_with_children

4/10

Poor

15 Jun 2026

Sarah

First room was dirty. Key cards constantly weren’t working. Back door to the pool was broken. No ice machines. Breakfast was just grab and go. Not enough staff.

Family_with_children

10/10

Exceptional

14 Jun 2026

Daniel

👍

Partner

10/10

Exceptional

05 Jun 2026

SIMRAN

Nice

4/10

Poor

04 Jun 2026

Diego

My room smelled so much like cigarette all day long till next day.

Family_with_children

4/10

Poor

02 Jun 2026

Armen

Staff spoke very poor English; hard to understand.
Breakfast consisted of muffins and oatmeal; coffee was OK
Bathroom faucet only had a spray mode; very unsatisfactory.
Had to bring up my own plates and silverware rather than staff deliver them.
Halls smelled of cooking from other units (lots of garlic)
Could not get closed captions to work on the TV; very frustrating; staff not willing to help when it was convenient.
Sheets on King bed did not fit properly

Friends_and_family Family

10/10

Exceptional

26 May 2026

G

Clean room and friendly staff

Partner

10/10

Exceptional

26 May 2026

Xiaolian

Spacial clean and quiet

Self

2/10

Poor

17 May 2026

SiuPing

I met three staff during my stay and only one of them is friendly. Book this room because it can sleep 4 people. However there is no extra pillow, blankets and bedsheet for the other two guests. I need to go to lobby to request. The amenities include breakfast buffet but only coffee and energy bar is served on a small counter. Kind of felt cheated. I’m expecting to eat something simple before heading to the road but ended up I need to find a place for breakfast. The room have no shampoo, conditioner nor a hair dryer. Never stay at a hotel with no hairdryer. The room smells with broken coffee table. I did not expect Extended Stay America can be such a bad quality.

Family

8/10

Excellent

17 May 2026

Tisa

Front desk was not impressive. Hotel was clean and grounds were pretty

10/10

Exceptional

27 Apr 2026

Margaret

The breakfast was ok, needed more fresh fruit.

Self

8/10

Excellent

25 Apr 2026

katherine

Pros: close to Stanford hospital. Food and store in walking distance. Affordable and easy to add on nights. Liked having kitchen but need to ask for dishes. Room clean enough and liked the space lay out for the studio good for 2 people. I liked that someone was at front desk 24 7 and felt safe. Easy access to freeway. Parking is free.

Cons: They said they were out of shampoo and so I had to buy some. Pool was closed and that was one of the reasons I booked the property. Room smelt like curry but didn’t bother me enough to ask for another room.

Sum it up: Breakfast is just coffee, tea and a granola bar or muffin but that is all you need because you can stock your fridge for what you need and have a full kitchen. The place works great for the price and for my needs of my trip. I would stay here again but I will call to make sure pool is open and bring my own shampoo.

Self

8/10

Excellent

20 Apr 2026

Rajai

The pool was out of order and was one of the main reasons I chose this hotel.

Friends

8/10

Excellent

19 Apr 2026

Simon

Staff very helpful

Partner

10/10

Exceptional

14 Apr 2026

Yaimilin

Awesome stay nice friendly staff!

8/10

Excellent

07 Apr 2026

Amon

The prooerty was in great condition. Just remember to bring your own toiletries. There were no body wash and the soap wasn't very good. Also the breakfast they say they have, was a joke. I don't call some coffee that wasnt ready, and a multi gran bar breakfast. Other than that, the rooms were very clean

2/10

Poor

07 Apr 2026

Guy

Terrible

2/10

Poor

06 Apr 2026

Balaji

Grab and go

Friends_and_family Family

2/10

Poor

03 Apr 2026

janay

I really wrist. I read the reviews before I stayed here my adult son and I needed a place to chill for three days. Hotels.com has no clue on what they promote on their website regarding this hotel. I picked the hotel because it had a kitchenette, a pool and a continental breakfast all three of them were incorrect. The pool is closed. The continental breakfast was a grab and go. It was cold water down coffee instant oatmeal, and granola bars the kitchen was non-functioning one of the stoves barely worked, and there was no kitchen items in room. I had to request them and it wasn’t everything that was even listed on the website. It was filthy. Staff was rude. The entire hotel smelled like smoke. My feet were black from walking around the floor in the hotel room. The air-conditioning was falling apart you could see the dirt and filth that it had of been cleaning years. It was mold all around the bathtub. I reported it to the staff. None of them seemed to care. Avoid this hotel at all cost hotels.com really doesn’t care about what they put on their website.

Friends_and_family Family

6/10

Pleasant

20 Mar 2026

Jess

The pool was the only saving grace for this property and of course it was out of commission when I stayed there. Friendly staff but this place is not recommended for families or anyone trying to enjoy their stay. For work or not needing to actually be in your room much - it’s fine. My room smelled horribly like cigarettes even though it was a non smoking room. Pretty clean surprisingly but the photos definitely make it look better than it is.

Self

2/10

Poor

15 Mar 2026

Brian

Extremely loud and the non/-smoking rooms smell like smoke and weed. Loud people at all hours and we had a party of 5 and they wouldn’t give us more than 2 towels at a time. Doors don’t close properly so we didn’t feel very safe with the people walking around at all hours and the staff did nothing to help. Housekeeping was nice. Rooms are gross and falling apart.

6/10

Pleasant

15 Mar 2026

Andrew

Waited 30 mins for someone to show up to desk, room was disgusting, sticky floors, holes in walls, just not nice at all

10/10

Exceptional

12 Mar 2026

Ashley

Secured

Partner

6/10

Pleasant

09 Mar 2026

Latroy

Water coming from floor

2/10

Poor

08 Mar 2026

Lynda

People who stay there appear to be people who have bad credit and can’t rent a traditional apartment. A lot of people just hanging out in front and in their cars. Most smell like they have been smoking a little something. I did not feel safe at all. And, the rooms were in horrible condition. Large stains on counter, many dents in fridge. Desk falling apart and paint coming off. Furniture was dark colors, the room was not white and bright like shown in the pics. Not a family friendly place. The people who give this place good ratings must be owners or friends. Only good thing was that they refunded my money when I told them I didn’t want to stay there because of how unsafe I felt.

Partner

6/10

Pleasant

08 Mar 2026

Deann

our floor had an awful smell. I am assuming it came from the room labeled Trash room. Also, in room that a bed for 2 people you should have at least 4 pillows. And please consider better pillows. I had the worst sleep with the 1 very small pillow i had.

Partner

10/10

Exceptional

05 Mar 2026

Ashley

It was very safe and easy parking

Partner

6/10

Pleasant

03 Mar 2026

Paul

Room was in need of some needed repairs (kitchen cabinets, lights, table.

2/10

Poor

21 Feb 2026

JunJian

not good

10/10

Exceptional

14 Feb 2026

Eduardo

Great atay and good night sleep here. Rooms

10/10

Exceptional

13 Feb 2026

Alejandro

Clean

10/10

Exceptional

13 Feb 2026

HODARI

Great customer service

6/10

Pleasant

13 Feb 2026

Daniel

No Room available at time of Registrating. And Rooms SUPPOSABLY available were VERY DIRTY and NOT ATTENDED to ❗❗
BAD EXPERIENCE/CONVENIENCE and HOTELS.COM VERY UNRELIABLE and DIDN'T FIX THE SITUATION ❗❗

Business

8/10

Excellent

09 Feb 2026

Aalon

My room was spotless the couch looked like it had holes poked it.

Friends_and_family Friends

6/10

Pleasant

29 Jan 2026

Edward

Staff is courteous but not always available since they have other obligations other than running the desk.

Remote control needed new batteries.

Patch jobs on the wall need paint.

Leisure Partner

6/10

Pleasant

25 Jan 2026

Gabrielle

There were dirty sheets folded into the pull out bed and no clean ones available for almost an hour. As well so no advertisement warning people they are actively under construction.

4/10

Poor

15 Jan 2026

Dan

There was no maid service. The breakfast selection was a joke and my shower barely worked.

Business Self

2/10

Poor

15 Jan 2026

Clifford

It’s very cheap, you get what you pay for

Leisure Family

10/10

Exceptional

06 Jan 2026

Elvia

The Staff was very nice. I got a suite for my family and even my dog can be with us. Stores near by and breakfast places

Friends_and_family Family

10/10

Exceptional

18 Dec 2025

Justin

Service and maintenance was awesome

4/10

Poor

17 Dec 2025

Krupa

Atleast no water fountain or water, utensils are dirty no hand soap in bath room and kitchen, no tissue towels in kitchen

10/10

Exceptional

07 Dec 2025

Justin

It was awesome

Business_and_leisure Family

6/10

Pleasant

30 Nov 2025

Wendy

A bit dated but decedent for the price paid

10/10

Exceptional

30 Nov 2025

Justin

It was awesome

6/10

Pleasant

30 Nov 2025

Kwadwo

1. The elevator was not working and had to use flight of stairs to get to the room. The stairway amd walkways were dirty. Appeared like theybhad not swept or vacuumed in a while.

Business Self

8/10

Excellent

20 Nov 2025

Claudio

Good

10/10

Exceptional

20 Nov 2025

Trevor

It's not the cleanest, but quick and quiet and cheap

8/10

Excellent

20 Nov 2025

Teresa

This was going to be an unexpected stay due to a horrible traffic jam going home. I got to stay in Pleasanton not only the great price, but I was amazed that all those kept up compared to other hotels. Good location however the elevators were broken so past the second floor would’ve been a little inconvenient. You have to request shampoo. And the breakfast is very minimal.

Leisure Partner

4/10

Poor

09 Nov 2025

David

The mattress felt like it was 50 years old. Very uncomfortable.

Self

10/10

Exceptional

04 Nov 2025

Horacio

The rooms were clean and the staff very friendly. My stay was comfortable.

Friends_and_family Friends

6/10

Pleasant

31 Oct 2025

Elvira

Sofa bed’s mattress very old,

10/10

Exceptional

26 Oct 2025

Pat

Great stay

Partner

2/10

Poor

22 Oct 2025

Ramon

Piece of s———-/t

The worst place in my travels please don’t go to this place ever

10/10

Exceptional

20 Oct 2025

Horacio

Yes

Partner

2/10

Poor

19 Oct 2025

Leroy

Staff was rude no help place was dirty will not stay agin

2/10

Poor

13 Oct 2025

James

On October 8, 2025 we checked in for our stay at the Extended Stay in Pleasanton, CA with a reservation for two rooms. Upon arrival, the desk agent was only knowledgeable and willing to check in one of our rooms. When I returned to the desk with a copy of my Expedia reservation in hand explaining that we had a second room, there was another younger guy working who apologized and checked in our second room. He explained that both rooms couldn't be on the same floor, although we had previously asked this and again at arrival, which we were ensured wasn't an issue. Keeping in mind we are traveling with 6 people, one of which is my mother in law, for the purpose of her husband's funeral, she was offered a different room type and we were told that the difference of the cost for the lesser room would be refunded the next day, but would place us on the same hallway. Next we went up to our rooms and found that the double queen room keys would not operate the lock and the handle appeared broken. After several attempts to enter our room, we went back to the desk where the desk agent came up and let us in. The keys were reprogrammed and we went to dinner. We did find the hallways to smell of cigarette smoke and the next morning my mother in law to have an asthma attack and me to have a migraine due to the overwhelming smell overflowing into our rooms.

Without feeling we could continue our stay through Monday at the property, we came downstairs and informed the desk agent.

Friends_and_family Family

4/10

Poor

07 Oct 2025

KALAI

No response from frontdesk. Breakfast was a pack-and-go: basically they had on option for muffin/bar .. nothing else. Room was still old except new flooring. Water drainage issues seen

Self

2/10

Poor

02 Oct 2025

Daniel

Horrible staff

6/10

Pleasant

27 Sep 2025

Gina

Hotel ripping off my electric tea kettle

The inside of the room was clean and nice. But the corridor outside was carpeted and it smell and has a lot of stain. We checked in around 10pm. When we walked to our room on the first floor, there were many dogs barking as we passed by other rooms. After we settled into our room, we can still hear dogs barking until it finally quiet down after midnight.
We checked out on 8/30/25 and we left a glass electric tea kettle in the room. We noticed the missing kettle on 9/21/25 and I called the hotel and spoke to Anil at the front desk. Anil said he did find the kettle from Rm#113 and he will leave the kettle at the front desk tomorrow (9/22/25) so that we can come by and pick it up since we will be in that neighborhood. We went by the hotel around 9pm, Anil was off his shift, but the other guy at front desk said he was not told of any kettle need to be picked up. I had a back surgery on 9/23/25 and did not follow up this matter until 9/26/25. When I finally got hold of Anil on Friday (9/26/25), he told me he made a mistake. He actually did not find a water kettle in the room.
It just sounds fishy. First he said he had it, then he said no. I think he is trying to cover up something. They should have contacted me the day I checked out when they found I left the kettle behind. It was a very nice product which I kind of missed. I think they are not honest people and ripped off my kettle.

Partner

8/10

Excellent

24 Sep 2025

Veronica

Size of room and value

Leisure Pet

10/10

Exceptional

17 Sep 2025

Osvaldo

Exelent place to stay. Stuff are all friendly and helpful.

4/10

Poor

13 Sep 2025

Michael Edward

Staff were surly.

Business Self

4/10

Poor

10 Sep 2025

Cathy

😩

Sorry, but bed was hard as a rock, toilet paper holder broken before I even got there, no ice machine, refrigerator was small with open door Tiny freezer, carpet stained and frayed.

Friends_and_family Family

4/10

Poor

06 Sep 2025

Debora

So frustrating when the pool is closed and they don't even give you a discount or tell you ahead of time. Very disappointing

8/10

Excellent

02 Sep 2025

Thomas

We've used Extended-Stays across the country and will continue to do so as long as the rates remain reasonable. One problem noticed at Pleasanton were squatters and apparent homeless individuals sharing one room and avoiding staff. Further was the stuffy airflow in the hallways that reeked, a little, of cooking. We noted this in Miami as well. Suggest remediation of air flow to maintain a fresh atmosphere in the hallways.

2/10

Poor

01 Sep 2025

Michael

The room was not clean.
The swimming pool was under repair. We chose this motel for the pool in anticipation of the 100 degree weather.
The bathroom linen had holes and the kitchen had absolutely NOTHING in it.
A dog was barking in the room across the hall ALL night.
I will NEVER stay at one of their hotels again.

4/10

Poor

01 Sep 2025

Amar

Nothing was terribly bad but wouldn’t stay here again. There’s only a bar of soap for toiletries. If you plan on using the pull out bed or traveling with a family, good luck getting blankets for it. I would suggest bringing your own linens. Staff was not very accommodating

I feel like you can spend an another $30 and have a much more comfortable experience.

Leisure Family_with_children

8/10

Excellent

27 Aug 2025

Tammy

Concerning

Was ok until vagrant types came into lobby causing safety concerns for me and my sister visiting in the lobby. Also claims of breakfast included but no coffee/no breakfast. A cereal bar and nothing else coffee was gone and not replaced. No no breakfast at all

Partner

6/10

Pleasant

26 Aug 2025

Verified traveler

The front desk service was wonderful.

The freezer in our refrigerator did not work. We wasted a 1/2 gallon of ice cream and the water in the ice trays never froze. The water in the shower never got hot...we settled for luke warm showers.

Partner

4/10

Poor

19 Aug 2025

Amie

Not what I was expecting based on the photos. This was more of an apartment complex feeling than a longer stay hotel. Not clean, but it was fairly quiet.

Business Self

8/10

Excellent

07 Aug 2025

Nicole

Breakfast was not great at all. Bed was very firm/springy

10/10

Exceptional

05 Aug 2025

Matthew

Good

8/10

Excellent

03 Aug 2025

Jerard

Nice place to stay

It was a good stay and Jackie at the front desk was amazing. Give her a raise lol. I will definitely be back.

Friends_and_family Friends

2/10

Poor

27 Jul 2025

Valentin

STAY AWAY

This is a horrible place to stay. Customer service is non existent. From the start of our stay there was no one at the front desk and when a young kid finally showed up he was annoyed at having to check us in. The room we were given on the third floor STANK. The smell was so awful that my daughter became ill for the rest of the stay. The door was broken, the locks were broken and the fixtures in the bathroom were being held up by some kind of putty. When I went down to request a room change another guest was complaining about stain and urinated sheets. He was smart and left. The boy told me he could do anything for me. After insisting he gave me a smaller room which was dingy and dirty. Pull out sofa was dirty, then the sheets and pillows had stains and we awoke with big bites on our body. The room was horrible! And the breakfast, ha! It’s a coffee pot that was always empty and placed on a mantle surrounded by trash! The staff can’t even keep the coffee clean. There is never anyone around. This place is horrible and I am disappointed that this website hides the bad reviews and only places the good one first. This isn’t a hotel it’s an apartment building because clearly people live here full time.

Friends_and_family Family

10/10

Exceptional

15 Jul 2025

Ashley

Cool

10/10

Exceptional

08 Jul 2025

Lyndsie

I had a nice stay. It was quiet and clean. Jackie

2/10

Poor

05 Jul 2025

tamara

…

Business Partner

10/10

Exceptional

26 Jun 2025

Sue

.

Leisure Family

8/10

Excellent

24 Jun 2025

Debbie

Our family stayed for a night. It was in a good and safe location. The room was clean and had to-go breakfast

4/10

Poor

20 Jun 2025

Jacob

The bed was decent, kitchenette was convenient but wish it had an oven.

Lots of loud stomping/banging(?), not sure what it was but it was loud and excessive.

Shower pressure was a drizzle at best and paint in the bathroom was severely chipping and peeling.

I had booked 4 nights but had to check out after 2 nights after losing my job. (I travel for work…)

I talked to the front desk staff and was told I had to contact the 3rd part app. I contacted them and they claim that they had to have permission from the hotel,

I submitted a ticket for the app to contact the hotel…after a couple of days I received and email that after several attempts they could not come to an agreement with the hotel and I wouldn’t receive my money back.

Business

4/10

Poor

14 Jun 2025

Jennifer

No one was at the counter and once at there to help didn’t speak clearly or loud enough, while assisting me they stopped and took another customer and started helping them and pushed me aside. Room wasn’t clean. Floors under the bed looked like they hadn’t been touched there was shredded toilet paper looked like and soil spots and roaches crawled out from the tv.

Self

4/10

Poor

10 Jun 2025

Reeta

The room initially given to me was filthy and all mess is visible on the floor. Food , trash everywhere and the bed was not made. Upon asking for another room, I got a cleaner room with a promise of 1-2 nights free room to make customer happy. But I was not given that when I asked during check out. There is no house keeping. Everything is self service, basically you are in an apartment in short term basis. Even cleaner room gives stench when walking into the room. Otherwise it is in a good location and have basic need items bed, bath, kitchenette, tv and ac.

Business

10/10

Exceptional

02 Jun 2025

Alberto

Great experience fantastic staff usually always helpful, rooms are clean and maid service are great! The rates are reasonable especially for an extended stay! Decent area usually very quiet. Lots of families usually here so a decent spot if you have little ones.

Business_and_leisure Family_with_children

6/10

Pleasant

27 May 2025

David

The room was comfortable and clean but there was no hot water in the shower. I was in room 107.

Self

2/10

Poor

26 May 2025

Verified traveler

Rude

Leisure Family

8/10

Excellent

23 May 2025

Bobbie Jean

My adult daughter and I liked the property and found it a comfortable stay for our one night. However, my daughter was approached by what she described as an undesirable other traveler at the hotel when she went for coffee in the a.m. She did not recommend we stay there again because of that.

Leisure Family

2/10

Poor

06 May 2025

Cynthia

Outside very dirty many water bottle and litters and there is no kitchen trash can under sink There was no sheet and blanket on sofa sleeper card sometime not working when I open door so many issues. Need solve problems thanks

2/10

Poor

04 May 2025

Alec

The manager is horrible

Business Partner

10/10

Exceptional

03 May 2025

Nicholas

Quiet and clean

2/10

Poor

25 Apr 2025

cindy

Terrible place . Had to ask for anything you needed for the kitchen . No blow dryer . Condom under the bed. First room was smoked in . DO NOT STAY HERE!

Business Partner

10/10

Exceptional

22 Apr 2025

Richard

Location

2/10

Poor

22 Apr 2025

David

Over all bad

Business Self

10/10

Exceptional

18 Apr 2025

Meka B

Great

Partner

8/10

Excellent

17 Apr 2025

Michael

Employee “Alex”was a nice surprise. She carried some of my dish set to my room, offered a coffee maker, was always pleasant, and professional, and a nice change from the lack of customer service that I usually encounter with this franchise

Business

6/10

Pleasant

16 Apr 2025

Verified traveler

Gyuu

4/10

Poor

14 Apr 2025

Lucas

Beautiful room, broken, and noisy

Door handle to room 319 was broken so it only opened when lifted upward. A/C fan was very noisy and a lot of people in hotel have dogs which bark randomly through the night. The room is amazing besides all that.

Self