Sonesta Select San Ramon

8/10

Excellent

15 Mar 2026

Norman

Convenient location. Clean but dated room. Staff not always chipper.

Partner

8/10

Excellent

15 Mar 2026

Melanie

The rooms were fair.. the bedding left a lot to be desired.. but the staff was great

Business

10/10

Exceptional

14 Mar 2026

Javier

Room was clean and relaxing. The sofa and ottoman is a nice touch. It was roomy.

Partner

6/10

Pleasant

14 Mar 2026

Laura

Even though I left a written message and also talked to staff before our arrival, we still did not have adjoining rooms. When we arrived, the lobby smelled like cigarette smoke They said that the smoking patio was right outside the door

Family

4/10

Poor

10 Mar 2026

Heather

Checked into room 216 and went to take a shower after 11 hours of driving. When I turned on the tub faucet, stuff came out of the drain: looked like someone had vomitted into the tub and the staff didn’t clean it. DISGUSTING! We were moved into a different room and it wasn’t the best in terms of cleanliness: dirt along the base of the shower, stuff on the walls. Then the next morning, we went down for coffee and to see if there was any breakfast, there wasn’t anything at all. On day of checkout, asked for coffee to make in the room and was given coffee pods but there were no cups and they had no cream or sugar. Would definitely not recommend and we won’t stay at Sonesta again, any location!

Family

4/10

Poor

08 Mar 2026

Michael

Check-in was quick and efficient. The staff were not rude, but the interaction felt somewhat cold and not particularly welcoming.
Our room itself was great—clean, spacious, and comfortable. I especially liked the lavender and clementine toiletries.
Unfortunately, some of the amenities and service fell short. The pool was quite cool and extremely dirty. We notified the staff and even asked if we could borrow a skimmer ourselves, but nothing was done to address it.
Breakfast was another disappointment. Continental breakfast was advertised to start at 7:00 a.m., but by 8:00 a.m. nothing had been set out. I happened to be in the area around 6:45 a.m. and saw staff chatting rather than setting up. Later we were told there had been “a situation,” but the breakfast hadn’t been prepared even before that occurred. Even offering pantry items or a simple alternative would have helped, especially since we booked this hotel partly for the convenience of breakfast.
We also requested extra sheets and blankets for the pull-out couch. Instead of bringing them to the room, we were asked to come pick them up ourselves, and there was some difficulty communicating what we needed.
Overall, the hotel itself was fine and the room was nice, but the level of service and attention to basic amenities was disappointing. Because of that, we would likely choose to stay elsewhere in the future.

Family_with_children

10/10

Exceptional

28 Feb 2026

Amor

Our stay at Sonesta in San Ramon did not disappoint. We were satisfied. Thank you

Pet

8/10

Excellent

27 Feb 2026

Mary

Room clean, staff very helpful

Family_with_children

8/10

Excellent

19 Feb 2026

Steve

Good stay, breakfast was a little disappointing

Self

10/10

Exceptional

16 Feb 2026

Martin

nice room, good location

8/10

Excellent

15 Feb 2026

Esther

It was good but
Will not want
To stay on another one the mattress not very good at all

Friends_and_family Family

8/10

Excellent

09 Feb 2026

Lora

Quiet

Business

6/10

Pleasant

05 Feb 2026

Terri

When I booked the room on Hotels there were 8 left. I went to check in and they said the had to move me to a queen because they didnt have any kings. Then there were no washcloths on the room and a very small amount of toilet paper on the roll with no replacemt roll in the room. Hotels it said it had 8 rooms avail

Self

8/10

Excellent

04 Feb 2026

Teresa

Room was clean.

10/10

Exceptional

31 Jan 2026

Sushanto

clean room, staff, amenities, courteous staff, clean facilities. spacious.

Self

10/10

Exceptional

31 Jan 2026

Justin

Nice room!

6/10

Pleasant

30 Jan 2026

Rosalie

Yes, the room was clean but, only for arrival. Front desk service was aloof.

Leisure Partner

8/10

Excellent

30 Jan 2026

Marilyn

Too comfortable

8/10

Excellent

30 Jan 2026

Lora

Staff when I checked in very nice

Business

10/10

Exceptional

30 Jan 2026

Anibal

Everything

Leisure Partner

2/10

Poor

19 Jan 2026

Evelyn

There was no one available at the front desk to check me in for at least 15 minutes—it felt like a ghost town. When I called for help adjusting the room temperature from cooling to heating, the staff was unable to provide guidance. The only option they gave was to change rooms, which does not address the issue at all. Additionally, the bathtub faucet literally fell off and I had to screw it back on. Overall, this hotel appears poorly managed and not well maintained. I would not recommend it and will not be staying at this property—or others in this brand—in the future.

Business Self

2/10

Poor

18 Jan 2026

Matt

I prepaid in full for an accessible room nearly a month in advance, knowing I would be arriving late and fully expecting to receive the room I had already paid for. That did not happen.

This was my first—and will be my last—stay at a Sonesta property in over five years, following multiple negative experiences at their hotels between 2020 and 2021. Unfortunately, this stay confirmed a complete lack of accountability at the brand level. I will not make the mistake of booking with Sonesta again.

I spend only about 120 nights per year at home; the remaining 245 nights are spent traveling. Those nights will continue to be booked with brands that understand reliability, accessibility commitments, and guest accountability—and that compensate guests appropriately when expectations are grossly missed.

Beyond the booking failure, the room itself was unacceptable: a visibly dirty bathtub with a grimy handprint on the wall, 2 of 3 shower-wall mounted soap/shampoo/conditioners on the wall were empty, trash receptacles without liners and stained basins, decades-old room phones, and outdated HVAC units that are loud enough to keep you awake unless powering down while leaving the room feeling stagnant.

Overall experience: 0/10. Do not recommend.

Business

10/10

Exceptional

14 Jan 2026

Russell

Clean room, big tv, seperate seating, very nice room

Business Self

6/10

Pleasant

12 Jan 2026

Rachel

It would’ve been wonderful, except that the walls are so thin we could hear every word the guests in their room next to us said!

Leisure

10/10

Exceptional

12 Jan 2026

Patricia

Room was very clean

6/10

Pleasant

11 Jan 2026

Rex

Our room was fine. What we expected.
The check in was okay. She could have been more personal with explaining early check in fees, and credit card hold for possible damages.

Leisure

6/10

Pleasant

06 Jan 2026

Cherie

It could have been a bit cleaner.

Leisure Self

10/10

Exceptional

05 Jan 2026

Michael

This is my favorite hotel anywhere in the SF bay and that says a lot as I spend at least half my days in hotels from Lake Tahoe to Monterey to Napa. Honestly this place is my favorite hotel period. I did have a bit of a problem with one of the front desk girls. Snobby brat kid. But that’s to be expected nowadays. Still love this place.

6/10

Pleasant

02 Jan 2026

Lisa

Disappointed in having to purchase breakfast. No daily towel service

Leisure Family

8/10

Excellent

29 Dec 2025

Scott

There was no breakfast.

Leisure Partner

8/10

Excellent

27 Dec 2025

rebecca

We stayed in San Ramon for 3 days to visit family. We enjoyed the room's cleanliness, the location (near Bishop Ranch City Center), and the customer service (easy check-in and checkout and friendly staff). My recommendation is to request a room that is not on the first floor, as it is very noisy. There is an elevator, so it should be okay for people who need a bit of mobility assistance.

Friends_and_family Family

6/10

Pleasant

26 Dec 2025

Arul

The sound proofing on the floors could better. Could hear people walking in the room above where we stayed

Leisure Family

10/10

Exceptional

22 Dec 2025

Gurpreet

Na

Leisure Self

6/10

Pleasant

19 Dec 2025

Shannon

Phone did not work in room to connect with front desk. Television did not connect to the Internet. Attempted to go to front desk but no one assists. Breakfast is not provided. It lists an option to purchase breakfast but no one was behind the counter.

Leisure Family

6/10

Pleasant

16 Dec 2025

Shelagh

Front desk at 4pm wasn’t very friendly, seemed annoyed. Morning front desk was great. Shower walls were dirty. Loud machine noise in bathroom all night. Comfortable bed, however the blanket was lightweight and I was cold during the night.

6/10

Pleasant

16 Dec 2025

Cora

The hotel is very old and needs to be updated. Breakfast was old looking pastries, yogurt and dry oatmeal you had to use hot water for…toilet seat in the hotel was loose, ironing board was broken. I’ll be staying elsewhere next trip.

Friends_and_family Family

10/10

Exceptional

12 Dec 2025

Graham

Yes the room very nice and clean. Very courtesy at desk

8/10

Excellent

12 Dec 2025

Linda

No breakfast. Wont be back. Noisy freeway and burnt rubber smell.

10/10

Exceptional

11 Dec 2025

Albert

I did not have breakfast

Partner

2/10

Poor

09 Dec 2025

Sai Srimanth

I stayed at Soonest Select, San Ramon for 3 days during Thanksgiving and booked 3 rooms, but the experience was extremely disappointing. There was no housekeeping provided at all during our stay, which is unacceptable for a hotel at this price point.

On the first day, the receptionist gave me the wrong key to one of the rooms, meaning I was able to access a room that wasn’t mine. This is a major security and privacy concern, and it made us feel very uncomfortable. They only corrected the key on the second day. With mistakes like this, it’s clear that the hotel doesn’t have proper controls in place to protect guests’ rooms and belongings.

Every time we asked for help, the response was that they were short on staff, and overall the receptionist’s attitude was rude and unprofessional. There also seemed to be no proper security presence, and the hotel didn’t feel well-managed or safe.

For the amount we paid and the expectations we had, this stay was nowhere near acceptable. I would not recommend this hotel to anyone looking for comfort, security, or good service.

Leisure Family_with_children

8/10

Excellent

09 Dec 2025

Roy

This room was recently updated

Business

2/10

Poor

08 Dec 2025

Peterson de

A highway is behind the hotel, which makes it very hard to have a good night of sleep. The gym is below par.

10/10

Exceptional

06 Dec 2025

Anibal

Everything is good

Leisure Family

8/10

Excellent

04 Dec 2025

Tai

1st room was not clean and I had them give me another room.

Business Self

8/10

Excellent

03 Dec 2025

Roliza

My stay was decent. You can hear the freeway, so the room wasn't that insulated. No microwave in the room, which is a bit annoying. There is one in the lobby which was filthy, it needs a bit of cleaning. Parking is fine, hotel is located in San RAmon which is very reassuring when it comes to safety.

4/10

Poor

01 Dec 2025

Lafayette

A dirty pillowcase and no availability to do a wake up call.

10/10

Exceptional

30 Nov 2025

Hiromi

The room was clean and had everything

8/10

Excellent

28 Nov 2025

Ibby

Shower was excellent. Bed and pillows were so-so. Could have used a microwave.

10/10

Exceptional

21 Nov 2025

JOSEPH

The whole staff was very welcoming, the room was clean and larger than I expected... the amenities were exactly what I was looking for.

Leisure

4/10

Poor

18 Nov 2025

Dunn

The shower is pooling, the front desk says $20 for both of my rooms for early check in, and I got charged for $50 on my credit card

10/10

Exceptional

16 Nov 2025

Jessie

great room and super friendly staff!

Friends_and_family Family

10/10

Exceptional

14 Nov 2025

Felicia

Great location for visiting family in the area. Room was clean and the front desk was very helpful with extra towels.

10/10

Exceptional

12 Nov 2025

Kenneth

Check in was great thanks to Sarah at the front desk. We were there for a wedding and she was helpful in getting a room ready for us in time to change clothes. Great location. Clean rooms.

Friends_and_family Family

10/10

Exceptional

08 Nov 2025

Mehulkumar

Quick and easy check in, friendly staff

10/10

Exceptional

05 Nov 2025

Sheila

Great staff

Business Partner

8/10

Excellent

04 Nov 2025

Genevieve

Clean beautiful room except the baseboard and wall by the door and bathroom need to be cleaned. Otherwise I had a nice quiet stay for 3 nights, staff was helpful when I needed. Will stay again.

Self

8/10

Excellent

04 Nov 2025

Sandra

Good value, nice staff

Leisure Family

2/10

Poor

26 Oct 2025

Adam

Property is disgusting. Sheets are stained. Tv did not work. Shower curtain is full of mold. No toilet paper or towels on arrival. Floor is sticky and nasty. Sonesta chain should be embarrassed. When I asked management why the hotel is so bad, their response was that it’s hard to manage and keep up a hotel. I would demand a refund if they would have given it.

Business Self

6/10

Pleasant

24 Oct 2025

Heather

Very understaffed, breakfast was misleading to what is actually offered but the room and facility was clean and served it’s purpose, a place to lay your head while in town for a soccer tournament.

Friends_and_family Family

10/10

Exceptional

21 Oct 2025

monique

I love staying here for my business trips

Always clean, quiet and convenient.

Business

6/10

Pleasant

21 Oct 2025

Victoria

Clean room, very noisy in the middle of the

Business

10/10

Exceptional

20 Oct 2025

Citlali

The room was clean and staff was very friendly

4/10

Poor

19 Oct 2025

nolan

Very unfreindly front desk staff. Pool closed for the weekend. Rooms are clean, but they smell like chemicals. Brakfast is handed to you in a brown paper bag. Ive stayed at nicer motel 6. I would suggest avoiding this place.

Business_and_leisure Family

10/10

Exceptional

14 Oct 2025

Sheila

Excellent stay!

Leisure Family

10/10

Exceptional

09 Oct 2025

Sally

Clean room, excellent staff

6/10

Pleasant

07 Oct 2025

Robin

Shower and sink were dirty and had hair in sink and shower

Business

10/10

Exceptional

05 Oct 2025

RICHARD

Very nice.

10/10

Exceptional

03 Oct 2025

Malika

Great hotel to stay with your family

Leisure Family

10/10

Exceptional

03 Oct 2025

Kacey

Staff is helpful, hotel is pet friendly, and rooms are comfortable for traveling with small children.

Friends_and_family Family

8/10

Excellent

01 Oct 2025

Valerie

The place we usually stay no longer allows cancellations and we need a room with a couch. Started looking around and glad we found Sonesta. Everything was extremely clean, quick check in & out.
Only complaint I’d have is the “safety” bar in the shower. It’s so slick there’s no way it’d help if you need it.

Leisure Family

2/10

Poor

27 Sep 2025

VINIL

One of our room had hair in the bath tub and food In the refrigerator. There were people drinking beer in the parking lot by our car.

Leisure Family

10/10

Exceptional

26 Sep 2025

Charles

Great experience just no towels available for a room of 3 people and room was only supplied for 2

Leisure Family

10/10

Exceptional

25 Sep 2025

Jorge

Clean and quite

Business Self

10/10

Exceptional

23 Sep 2025

claudia

Coo placd

10/10

Exceptional

21 Sep 2025

MIla

Clean, fast check in. Front desk Staff accommodated our request and was super helpful.

Leisure Family

6/10

Pleasant

20 Sep 2025

Joseph

Nice hotel near main interstates.

Leisure Family

10/10

Exceptional

20 Sep 2025

Bilal

Very nice and economical place to stay with family

Business_and_leisure Family

10/10

Exceptional

19 Sep 2025

Robert

Nice place

8/10

Excellent

19 Sep 2025

John

Shower head was nice.
We only had one towel for two people. Not good to find out in the middle of your shower
One set of outlets didn’t work and plugs on lamps were too close to accommodate two plugs. So no room to plug in all items needing plugs.
No plastic bags in garbage cans. Not good for messy garbage.
No microwave!!! I had dinner to warm up and I’m on a strict diet.
The rest was nice.

Business_and_leisure Family

10/10

Exceptional

17 Sep 2025

Jon

Everything was nice and clean. Only problem was a little traffic noise from cars.

10/10

Exceptional

17 Sep 2025

Jessica

Everything was nice and clean

10/10

Exceptional

16 Sep 2025

Carlos

All good about this hotel.

8/10

Excellent

15 Sep 2025

Christine Jewel

I just didn’t like that the microwave was so filthy. Other than that, everything was okay.

Leisure Family

10/10

Exceptional

14 Sep 2025

Amir John

Ok

4/10

Poor

14 Sep 2025

Terrence

Too noisy, staff very unfriendly….

10/10

Exceptional

06 Sep 2025

Verified traveler

One night business trip

Clean room, friendly staff and quiet. Made for a relaxing overnight

Business

10/10

Exceptional

01 Sep 2025

Alianna

Issac the GM was phenomenal!!

Leisure Family_with_children

8/10

Excellent

01 Sep 2025

Ubaldo

It wasn't the cleanest honestly. Bathroom shower had pink mold. The microwave in their lobby was dirty. Floors on the elevator were dirty as well.

Leisure Family_with_children

10/10

Exceptional

31 Aug 2025

Robert

Comfy bed and clean room. What else are you looking for at this price point? 100% would stay again and again.

Leisure Partner

10/10

Exceptional

30 Aug 2025

tim

Great property and food restaurants around.

Business_and_leisure Self

10/10

Exceptional

27 Aug 2025

Cody

Staff was very friendly and extremely helpful. Coffee maker in my room didn't work and front desk man promptly went and got me a cup to go.

Business Self

10/10

Exceptional

27 Aug 2025

Katie

All I can say is I LOVE IT HERE!! I sleep well close to shopping safe & VERY PEACEFUL

Business Family

6/10

Pleasant

25 Aug 2025

Joseph

The area is nice and close to restaurants and the interstate / highway.
My stay was 5 days and requested a room with a bathtub for my 3 year old son. When I checked in the front desk guy was not helpful and did not accommodate my needs. He also reeked of marijuana.
The pool was dirty and needed cleaning. The shower floor was stained brown and disgusting, the shower doors were dirty, and the toilet paper holder was in the most inconvenient spot possible. I had to sit on an angle due to it being right against my thigh.

Business Family_with_children

10/10

Exceptional

23 Aug 2025

Tai

Nice and quiet. You can walk to a local restaurant and a small market.

Leisure Self

10/10

Exceptional

22 Aug 2025

Michael

Nice place

6/10

Pleasant

21 Aug 2025

Eric

The rooms themselves were nice, but the service and attention to detail left a lot to be desired. When we checked in, our room wasn’t ready, and once we got in, there were some basics missing — no bath mats and only one coffee cup. The next day we requested a refill for the coffee cart and only received cups, not the actual supplies. We also asked for fresh towels but were only given one. Overall, the accommodations were comfortable, but the lack of follow-through from staff made the stay less enjoyable than it could have been.

Leisure Partner

10/10

Exceptional

18 Aug 2025

Casey

Our overall stay was great. The room was very nice and spacious. The staff was extremely kind, hospitable and took care of our every need in very fast manner.
The only complaint is that I think they may need more staff. The trash cans outside were all overloaded with trash. And there were many communal areas, like ice maker rooms where people had left bags of trash from their rooms.
If these could be picked up on a regular basis the motel would be outstanding.

Business_and_leisure

10/10

Exceptional

17 Aug 2025

Julian

Perfect

Great stay! It was clean and quiet. 10/10 will stay again

4/10

Poor

17 Aug 2025

Natalie

Not the best

Stayed for 2 Nights. No space in the bathroom, a shelf or two would be helpful. The breakfast that we originally were told was free s s started at 6:30 am was NOT and was $10 a person for packaged food.
Pillows were flat and Blankets were thin.
Disappointed

Friends_and_family Family

8/10

Excellent

17 Aug 2025

Joseph

Nice hotel and within reasonable distance to the major tourist attractions

Leisure Family