Name: Sonesta Select San Ramon
Address: 18090 San Ramon Valley Blvd, San Ramon, 94583, US

4/10

Poor

03 Aug 2026

Daniel

The

10/10

Exceptional

03 Aug 2026

Rosemary

Very well situated hotel in San Ramon. Clean, big rooms, comfortable beds and pillows, nice amenities, comfortable lounge. Pretty quiet though some freeway traffic but it did not disrupt my sleep. Definitely will stay there again.

8/10

Excellent

01 Aug 2026

Jon

No breakfast, just coffee

10/10

Exceptional

30 Jul 2026

Oleksii

Very clean and updated rooms

2/10

Poor

29 Jul 2026

Yeuri

Na

4/10

Poor

27 Jul 2026

Bianey

We booked a room with 2 queen beds, when we arrived we were told they sold out on the two beds as it was first come first serve. We got a king with a pull out bed which was fine but when we asked for blankets and pillows we were told they didn’t have any pillows. Their community microwave was disguising as it hasn’t been cleaned in a while. The night manager was nice but the morning crew were not friendly at all. Needless to say, we won’t book at this place again.

10/10

Exceptional

27 Jul 2026

Dan

I like this place alot.

6/10

Pleasant

26 Jul 2026

Prisela

Room was clean, pillows are not comfortable—bring your own. Room only had 2 towels, reservation was for 4 persons. Remote control was missing from the room, front desk staff gone most of our time there.
Long story short, there are other better options not too far away for similar price.

2/10

Poor

26 Jul 2026

Hanunah

The night staff and management was most awful. I had just had a surgery and this thin hair manager kept knocking my door kept bothering me. The room was paid for and they had released a previous deposit. I was sick and bleeding and they called the police over 100$ I’ll never stay at such a rude place again. The phones were unplugged it was hot, manager was not cool and

10/10

Exceptional

24 Jul 2026

Elisa

Nice

4/10

Poor

22 Jul 2026

David

I stayed here about a year ago and it was much nicer than I think they had just opened up. It now feels rundown and understaffed. They used to have sort of a breakfast coffee bar that you could get coffee at and that’s now closed down.
My main issue was at my room didn’t have any towels in it and I didn’t discover it until after. I was already in the shower so that was a bit of a disappointment.

10/10

Exceptional

20 Jul 2026

DENNIS

Very good location stuff is amazing. Very nice people. Good service and new design. Everything brand new. I love it.

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

Timothy

Very clean

Family

10/10

Exceptional

20 Jul 2026

Randy

Clean room and super helpful staff

Family

6/10

Pleasant

18 Jul 2026

Alia

I guess you get what you pay for here …
5 night stay and never once did I have room service or asked if I needed clean towels or even toilet paper.
I liked that they had a balcony but being on the highway and it being so loud you could not even enjoy the outside weather.
The room was dark extremely small and depressing…
Way better options in the area …
I appreciated that it was at least pest free and a safe place to rest .
Oh and the hotel lotion, body wash, shampoo & conditioner was the best part of the stay ! 😂💗

Self

8/10

Excellent

17 Jul 2026

Gokaldas

The property was clean and appears to be renovated recently. It is an old property and one can easily notice.
We had no issue.

Family

8/10

Excellent

17 Jul 2026

Renz

Clean room, older hotel but great location.

Partner

10/10

Exceptional

16 Jul 2026

Rachel

I was having a really tough time and just needed a little space away from home. This is about a 10 minute drive from my house and what a secret little getaway. It was quiet, clean, and had everything that I needed for a little break. The rooms were really clean. The TVs offered Netflix, which was a total treat. There was a tiny little pool and gazebo area to hang outside. Small gym. Clementine‘s restaurant is just right down the street to order food to go to bring back to the room. I will definitely be coming here when I need my getaways locally.

Self

8/10

Excellent

16 Jul 2026

William

Ample parking.

Self

10/10

Exceptional

15 Jul 2026

Jesus

Clean, comfortable and roomy room.

Friends_and_family Family

4/10

Poor

15 Jul 2026

Sandra

I should have known that this place was cheap for a reason. It may be ok for some people but not if you're looking for a calm night after a long day of work, street is noisy, room was missing even a TV remote control and there's no way you can get staff to get you anything because they're just under staffed. Never again.

Self

8/10

Excellent

05 Jul 2026

Yvonne

It was a great room and the hotel is very nice, however the TV did not work. The front desk tried to help, she mentioned that they were in the process of updating the remote controls and some were not working. she offered for us to move to different room, we were very tired from traveling so we stayed in our room.

Partner

8/10

Excellent

02 Jul 2026

SANDRA

Staff were all very welcoming. Pool was closed and couldn’t get back in building from pool without going out to parking area and walking around building. No breakfast although website said there was. Figured out you had to get it from an associate the second day as there were no instructions given at check-in how to do it. Ice machines not working.

Partner

10/10

Exceptional

25 Jun 2026

Joe

Great location and reasonable price.

Partner

4/10

Poor

25 Jun 2026

Irakli

AC was not working, there was no ironing board in the room.

Self

6/10

Pleasant

24 Jun 2026

Gloria or Danilo

Nice area but need more upgrades

Family

8/10

Excellent

24 Jun 2026

Shana

The room was nice and clean, and well appointed

Self

6/10

Pleasant

23 Jun 2026

Sally

Friendly staff. Maintenance could be better. Screen door off tracks and slider couldn’t lock

Partner

10/10

Exceptional

23 Jun 2026

Jennie

Everything was great from start to finish. Just what we needed.

Partner

10/10

Exceptional

23 Jun 2026

Malachi

Gotta get the pool going ASAP!!!
You’re STILL CHARGING us for it even though it’s not working

Friends_and_family Family

6/10

Pleasant

22 Jun 2026

Hannah

Except for the Gym being quite nice and clean the property and hotel are nothing special and it looks worn out. From the Elevators to the rooms and furniture everything seems pretty used. Except for one girl and a young man with a mustache the rest of the staff seemed like they would rather not be part of the service industry. The feeling you get when you walk in the place is that it is abandoned. I won't be back to that location.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Martin

Clean rooms

Partner

6/10

Pleasant

20 Jun 2026

Hannah

Overall this is just a hotel. Not new, not shiny, no breakfast, broken pool, unhelpful staff, not bad staff just not good. Parking lot is full of debris. Paint is scuffed. Elevator is in need of a tune up. Price is nice.

Friends_and_family Friends

10/10

Exceptional

19 Jun 2026

Michael

Great place to stay. Clean and modern. Just be aware that the pool is currently closed. It was too cold for it to matter much to us, but it may be a deal breaker for you.

Friends_and_family Family

8/10

Excellent

19 Jun 2026

Daniel

Very dark interior. Needed to turn on all lights to see adequately. Bed was very firm.Parking was easy, area seemed safe.

Partner

10/10

Exceptional

18 Jun 2026

Monique

It’s always clean and conveniently located

Self

10/10

Exceptional

16 Jun 2026

Elina

I loved this hotel!!! The mattress was perfect firmness, the room size was great, the soaps all smelled delicious. The staff was helpful and gave us coffee when the pot ran out. I was a little upset you had to pay for breakfast, and they didn’t even have sandwich delivery during ours, so I marked it 4 stars for amenities. Please offer breakfast!! lol we make this trip often and want to come back.

Friends_and_family Family

6/10

Pleasant

15 Jun 2026

Jenny

Housekeeping needs request. System down issues.

Family

6/10

Pleasant

14 Jun 2026

Joseph

The staff is great, but the room was ok. Because of the power outage, the AC stopped working and I do not like the bottled soaps in the bathroom and the toilet paper holder was broken. I brought my own soap, and overall had an ok stay. Really minor stuff, so would return because of the staff.

Self

10/10

Exceptional

09 Jun 2026

Brittiana

Great stay! Would recommend!

Family

10/10

Exceptional

06 Jun 2026

Jessica

I stayed here after working a late event and it was very comfortable quiet and clean. I would definitely recommend for the price. Also, the staff was amazing.

Self

10/10

Exceptional

01 Jun 2026

Angelo

Had a very pleasant stay.

Family_with_children

10/10

Exceptional

29 May 2026

Kathryn

Nice and clean. Friendly staff.

Self

10/10

Exceptional

27 May 2026

Sadjad

Quiet place with plenty of parking

Partner

6/10

Pleasant

24 May 2026

Donna

Tv had no internet
Breakfast area not cleaned
Desk staff not friendly

Self

8/10

Excellent

23 May 2026

James

Good service. And nice people at the front desk

Self

2/10

Poor

21 May 2026

Diana

This has been the worst experience during my stay with hotels booked by Expedia. Elevators not working, ice machines broken, tv picture setting was dull, when I asked front desk to please fix, i was told there was no maintenance crew available. I requested room cleaning service. I was told it was requested, when I came back to room, it wasnt cleaned, when I inquired, I was told they were short staff. Therefore my room was NOT SERVICED for 3 days!!! Fire alarm went off 2 night in a row at 1230am, (false alarm) disrupting sleep!!! what was suppose to be a nice enjoyable stay, was a terrible experience!!! Hotel had no ACCOUNTABILITY WHAT SO EVER!!

Family_with_children

10/10

Exceptional

19 May 2026

Lovepreet

Good

4/10

Poor

19 May 2026

Kristy

I stayed at the Sonesta last summer and it was great. The last time I came it was a reservation nightmare. The staff seem to be unwilling to help travelers when issues arise. I was in their lobby for 2 hours from after 10pm to midnight when after waiting all that time I ended up with a reservation at another hotel through the booking site. NO help from staff here. Thought I’d try again and the pool is closed, elevators broken and rude unhelpful staff AGAIIN!!

Partner

8/10

Excellent

19 May 2026

Alan

Great value

4/10

Poor

19 May 2026

Linda

Overall the premises were fine and had what was needed. The breakfast area didn’t have lights on and very basic, if you’re interested to have breakfast there.

The fire alarm woke us up at 1 AM. The staff just sat at the reception desk and didn’t provide updates to all who came downstairs alarmed. We had to ask what was going on. It seemed like this was “normal” to them and some kind of messaging, like, “thanks for making it down, the firefighters are on their way to check out. Thank you for your patience…” but nothing.

Family_with_children

4/10

Poor

17 May 2026

Edgard

Glad the fire alarm works but it shouldnt take 30+ mins. to turn off at 1:30am

8/10

Excellent

17 May 2026

Tarik

Everything with the stay was fine. The location was clean, well maintained and the staff was friendly and efficient. There were two things that occurred that affected my stay:

1) the lobby and other common areas were very warm and somewhat stuffy

2) a fire alarm went off early in the morning (~1 am) that went on for about an hour or so.

I totally understand that these mechanisms are in place in case of an emergency so that's not my complaint. When I addressed the issue with the person at the front desk during checkout, they said taht this was a common issue and that they are looking into having a technician come out and take a deeper look at the issue.There should be some advance notification of this issue to any potential visitors so that they can make an informed decision on whether or not to book there. No one likes to have their sleep interrupted, especially when it's a false alarm and it's caused by a known issue. I'll be reaching out directly to the manager of this hotel to discuss my experience.

6/10

Pleasant

15 May 2026

Sukhpreet

Checked in around 7:30 pm and the person at reception was the most unhelpful person. Had no desire or motivation to answer questions. Booked my room through Hotels.com and the rate advertised for one night was $143.59 but the person at counter charged my card $241. Total scam.

Self

6/10

Pleasant

13 May 2026

Ramon

Plenty of parking around the facility and it's in a nicer area so there's not really a feeling of not being safe (although you always have to be aware). Unfortunately I didn't partake in the breakfast, but in general the eating/lounge area is nice and clean. Staff always greeted with a smile when coming and going. Unfortunately the bathroom is a miss. Toilet is too close to the wall, toilet paper holder is right at your leg when sitting down and because of that is always loose. Unfortunately shower looked clean, but when I turned on the water, someone's set of eyelashes came out of the drain. TV is older and only has one real \"streaming\" option and you can't cast to it from personal device.

Self

10/10

Exceptional

08 May 2026

Billy

Parking was good did not have breakfast.

Self

10/10

Exceptional

08 May 2026

Kevin

The swimming pool was closed which was not mentioned, so that was a bummer.

Friends_and_family Family

8/10

Excellent

01 May 2026

Namita

Convenient for our short overnight stay and priced well

Partner

8/10

Excellent

01 May 2026

Mike

Nice clean room, fast check in and good parking.

Self

8/10

Excellent

30 Apr 2026

Nancy

Bathroom did not have a grab bar in bathroom.

Self

10/10

Exceptional

28 Apr 2026

Joseph

Wonderful I love staying at nice hotel with great staff.

8/10

Excellent

22 Apr 2026

Christina

They had to change our room because the refrigerator was not working and the tv remote was missing. The breakfast options to purchase were very limited and when selecting a croissant they were hard and not edible. Doesn’t seem like they have fresh items. Also I was over charged for incidentals. I will be calling to understand those charges. When checking out the front desk was too busy to deal with me and just asked to hand me my room key and room number and he would check me out I never got a receipt to check the charges.

Friends_and_family Family

10/10

Exceptional

18 Apr 2026

John

A pancake machine.eggs and yogurt.great.

8/10

Excellent

16 Apr 2026

Daniel

Parking was safe & secure. I didn't stay for the Breakfast.

Self

8/10

Excellent

13 Apr 2026

Shirley

Yes

4/10

Poor

10 Apr 2026

Maya

No breakfast. The TV in the room did not work.We unpacked and had a repack and go to another room on a different floor. When we asked for blankets for the pullout couch , they said only sheets were available and no pillows. The thermostat in the room was too cold and did not work. The staff was not pleasant , nor were they helpful. No complimentary water. There was a coffee maker , but no coffee.

8/10

Excellent

09 Apr 2026

Curtis

Room was fine. Clean and well appointed. Hot tub and pool were closed. Not having a microwave in the rooms was annoying.

Partner

10/10

Exceptional

06 Apr 2026

Jean

It was great.

Partner

8/10

Excellent

05 Apr 2026

Alan

Great value

10/10

Exceptional

05 Apr 2026

Daniel

l finally had to get someone in housekeeping to get someone to check me out about 9:00 AM

Self

4/10

Poor

02 Apr 2026

Joshua

Bed bugs on bed

8/10

Excellent

30 Mar 2026

George

Noisy rooms on freeway side. Friendly staff!

Partner

10/10

Exceptional

24 Mar 2026

Ryan

Great stay

6/10

Pleasant

19 Mar 2026

MICHAEL

Prepaid for a room but It took 40 minutes to check in at approx 4pm. Long line and only one front desk person for first 30 mins. Staff seemed under trained. Manager showed up trying to enter room because he thought it was empty. Room was mostly clean. There was some kind of soap spilled on the desk beneath the tv that i found the hard way.

Self

8/10

Excellent

17 Mar 2026

Steven

I would normally have given this hotel five stars. We have stayed here before, and while it is not luxury, it is clean, the beds are comfortable, and it is well set up. I took away one star because on the last night, our television would not work. When I finally found a staff member, he was uncomfortable responding, and finally said that he understood the management had not paid the bill for the DirectTV service. I have never heard of that happening in many years of travel. So, while all other aspects of the stay were fine, that was not acceptable.

Partner

6/10

Pleasant

17 Mar 2026

Sabah

They put me in the wrong room and when I checked in, the receptionist wasn’t nice at all

8/10

Excellent

15 Mar 2026

Norman

Convenient location. Clean but dated room. Staff not always chipper.

Partner

8/10

Excellent

15 Mar 2026

Melanie

The rooms were fair.. the bedding left a lot to be desired.. but the staff was great

Business

10/10

Exceptional

14 Mar 2026

Javier

Room was clean and relaxing. The sofa and ottoman is a nice touch. It was roomy.

Partner

6/10

Pleasant

14 Mar 2026

Laura

Even though I left a written message and also talked to staff before our arrival, we still did not have adjoining rooms. When we arrived, the lobby smelled like cigarette smoke They said that the smoking patio was right outside the door

Family

4/10

Poor

10 Mar 2026

Heather

Checked into room 216 and went to take a shower after 11 hours of driving. When I turned on the tub faucet, stuff came out of the drain: looked like someone had vomitted into the tub and the staff didn’t clean it. DISGUSTING! We were moved into a different room and it wasn’t the best in terms of cleanliness: dirt along the base of the shower, stuff on the walls. Then the next morning, we went down for coffee and to see if there was any breakfast, there wasn’t anything at all. On day of checkout, asked for coffee to make in the room and was given coffee pods but there were no cups and they had no cream or sugar. Would definitely not recommend and we won’t stay at Sonesta again, any location!

Family

4/10

Poor

08 Mar 2026

Michael

Check-in was quick and efficient. The staff were not rude, but the interaction felt somewhat cold and not particularly welcoming.
Our room itself was great—clean, spacious, and comfortable. I especially liked the lavender and clementine toiletries.
Unfortunately, some of the amenities and service fell short. The pool was quite cool and extremely dirty. We notified the staff and even asked if we could borrow a skimmer ourselves, but nothing was done to address it.
Breakfast was another disappointment. Continental breakfast was advertised to start at 7:00 a.m., but by 8:00 a.m. nothing had been set out. I happened to be in the area around 6:45 a.m. and saw staff chatting rather than setting up. Later we were told there had been “a situation,” but the breakfast hadn’t been prepared even before that occurred. Even offering pantry items or a simple alternative would have helped, especially since we booked this hotel partly for the convenience of breakfast.
We also requested extra sheets and blankets for the pull-out couch. Instead of bringing them to the room, we were asked to come pick them up ourselves, and there was some difficulty communicating what we needed.
Overall, the hotel itself was fine and the room was nice, but the level of service and attention to basic amenities was disappointing. Because of that, we would likely choose to stay elsewhere in the future.

Family_with_children

10/10

Exceptional

28 Feb 2026

Amor

Our stay at Sonesta in San Ramon did not disappoint. We were satisfied. Thank you

Pet

8/10

Excellent

27 Feb 2026

Mary

Room clean, staff very helpful

Family_with_children

8/10

Excellent

19 Feb 2026

Steve

Good stay, breakfast was a little disappointing

Self

10/10

Exceptional

16 Feb 2026

Martin

nice room, good location

8/10

Excellent

15 Feb 2026

Esther

It was good but
Will not want
To stay on another one the mattress not very good at all

Friends_and_family Family

8/10

Excellent

09 Feb 2026

Lora

Quiet

Business

6/10

Pleasant

05 Feb 2026

Terri

When I booked the room on Hotels there were 8 left. I went to check in and they said the had to move me to a queen because they didnt have any kings. Then there were no washcloths on the room and a very small amount of toilet paper on the roll with no replacemt roll in the room. Hotels it said it had 8 rooms avail

Self

8/10

Excellent

04 Feb 2026

Teresa

Room was clean.

10/10

Exceptional

31 Jan 2026

Sushanto

clean room, staff, amenities, courteous staff, clean facilities. spacious.

Self

10/10

Exceptional

31 Jan 2026

Justin

Nice room!

6/10

Pleasant

30 Jan 2026

Rosalie

Yes, the room was clean but, only for arrival. Front desk service was aloof.

Leisure Partner

8/10

Excellent

30 Jan 2026

Marilyn

Too comfortable

8/10

Excellent

30 Jan 2026

Lora

Staff when I checked in very nice

Business

10/10

Exceptional

30 Jan 2026

Anibal

Everything

Leisure Partner

2/10

Poor

19 Jan 2026

Evelyn

There was no one available at the front desk to check me in for at least 15 minutes—it felt like a ghost town. When I called for help adjusting the room temperature from cooling to heating, the staff was unable to provide guidance. The only option they gave was to change rooms, which does not address the issue at all. Additionally, the bathtub faucet literally fell off and I had to screw it back on. Overall, this hotel appears poorly managed and not well maintained. I would not recommend it and will not be staying at this property—or others in this brand—in the future.

Business Self

2/10

Poor

18 Jan 2026

Matt

I prepaid in full for an accessible room nearly a month in advance, knowing I would be arriving late and fully expecting to receive the room I had already paid for. That did not happen.

This was my first—and will be my last—stay at a Sonesta property in over five years, following multiple negative experiences at their hotels between 2020 and 2021. Unfortunately, this stay confirmed a complete lack of accountability at the brand level. I will not make the mistake of booking with Sonesta again.

I spend only about 120 nights per year at home; the remaining 245 nights are spent traveling. Those nights will continue to be booked with brands that understand reliability, accessibility commitments, and guest accountability—and that compensate guests appropriately when expectations are grossly missed.

Beyond the booking failure, the room itself was unacceptable: a visibly dirty bathtub with a grimy handprint on the wall, 2 of 3 shower-wall mounted soap/shampoo/conditioners on the wall were empty, trash receptacles without liners and stained basins, decades-old room phones, and outdated HVAC units that are loud enough to keep you awake unless powering down while leaving the room feeling stagnant.

Overall experience: 0/10. Do not recommend.

Business

10/10

Exceptional

14 Jan 2026

Russell

Clean room, big tv, seperate seating, very nice room

Business Self

6/10

Pleasant

12 Jan 2026

Rachel

It would’ve been wonderful, except that the walls are so thin we could hear every word the guests in their room next to us said!