Name: Best Western Plus Inn Of Hayward
Address: 360 W A Street, Hayward (oakland Area), 94541, US

6/10

Pleasant

26 Jul 2026

Juan

The property needs better maintenance.

6/10

Pleasant

23 Jul 2026

Stephany

The area seemed a little sketchy but it was fine. McDonald’s near by. The freeway was very close. The whole building was a little out dated but fine.

8/10

Excellent

22 Jul 2026

Melanie

Staff was polite and welcoming . Room was clean . Pool and hot tub were clean .
Breakfast was good, fresh eggs and bacon made by a lovely experienced staff who made sure food stayed fresh and replenished .

2/10

Poor

18 Jul 2026

Sisi

TV service & breakfast are not good at all

10/10

Exceptional

18 Jul 2026

Carmelo

Excelente cuarto, desayuno excelente y con variedad. Y limpio todo.

Family

10/10

Exceptional

17 Jul 2026

Derek

Exceptional hotel and a pleasant stay I recommend this place

Self

2/10

Poor

14 Jul 2026

Joanna

Horrible location. Check in lady very nice.

Friends_and_family Family

2/10

Poor

12 Jul 2026

Karesha

I booked a handicapped accessible room and when I get there I’m told I’m on the second floor and I’m on a walker. I was very upset I couldn’t even sleep in my room and they did not give me a refund. Just terrible service all around

Self

2/10

Poor

08 Jul 2026

Ella Sophia

Bad customer service

Partner

2/10

Poor

07 Jul 2026

Carlisha

Nasty place

Self

8/10

Excellent

04 Jul 2026

Brent

1st floor by pool partying to 3am. Would be nice if hotel enfoced pool times.
Very clean, friendly and parking good.
Would stay here again away from the pool.

Self

8/10

Excellent

30 Jun 2026

Adnan

it was good

Family_with_children

4/10

Poor

29 Jun 2026

LaQuita

Jacuzzi did not work and it should be disclosed at booking that these ameneties are not available

Partner

6/10

Pleasant

28 Jun 2026

Aracely

Not enough water, pillows are horrible, room smell not pleasant

Partner

10/10

Exceptional

17 Jun 2026

Madeleine

the perfect combination of affordable, clean and the basic amenities I would expect for a hotel at this level. Room was lovely (tv could use an upgrade but hey who could lol). LOVED having pool and hot tub access and the two women on staff I dealt with (stayed 6/11-6/13) were all VERY VERY kind and accommodating of my dynamic disabilities. Also really responsive to any issues that came up!
Main criticism, which I have with all hotels, is the early breakfast! My disability has my sleep schedule out of my control so I wish there was a way I could still access even a smaller version of breakfast later

Self

8/10

Excellent

17 Jun 2026

Theresa

The room was clean and reasonably comfortable. Earplugs were left as an amenity- the highway was noisy but no worse than most hotel noises. Some of the infrastructure is showing wear- the elevator and stair wells, and furniture (drawers that kept sliding open). The breakfast was pleasant, including that staff. The front desk staff were “ok”.

Family

4/10

Poor

16 Jun 2026

Adam

Beware the air conditioning! The unit makes different kinds of sounds all night long and can easily wake you up. Also, it doesn’t consistently run- it shuts once a certain temp is reached. This would be okay were it not for the fact that the noise is inconsistent and sounds likes gears clanking together.

Partner

6/10

Pleasant

15 Jun 2026

Miguel

The place was clean enough, the personnel were helpful and courteous. The breakfast was very good. The bad part is the place is right next to the freeway and it has very old outdated paper thin windows and the noise level is outrageous. It’s so bad they provide ear plugs in the rooms. It’s not a horrible place but if you’re looking a good night’s sleep/rest this is not the best choice.

Family

10/10

Exceptional

15 Jun 2026

Asmatullah

Very clean room and well organized

10/10

Exceptional

15 Jun 2026

James

Room clean and spacious, but so noisy that it is the only hotel I have stayed in that had ear plugs on the bedside tables. We're accustomed to noise, so we slept fine.

Breakfast OK.

Partner

8/10

Excellent

15 Jun 2026

Liliana

They need to change new towels

Self

10/10

Exceptional

12 Jun 2026

M

Very comfortable place to stay

Self

6/10

Pleasant

12 Jun 2026

Joel

Check in was good, cool dude at front desk all tattooed out. I asked how was the property and he replied we don’t have too many break-ins. I laughed and said too many? He replied come on it is a hotel.

Self

10/10

Exceptional

09 Jun 2026

Tae

This place was so good

Self

10/10

Exceptional

08 Jun 2026

Tak Fai

Very good

2/10

Poor

05 Jun 2026

Justen

Absolutely horrible. Went off the pictures of the pool overlooking a mountain and it was a pool overlooking crackheads in a parking lot. The pool and hot tub looked like they have never been cleaned. The room shared an outside wall with an ice machine so we heard dripping water all night. The phone didn’t work because at 6am we heard someone trying to get into our room. I went out and some guy had a machine attached to our door saying he was “fixing the card reader, someone called” when I told him to leave he got upset and told me to call the front desk and wanted me to keep the door open while I called the front desk. I pushed the door closed and tried to call front desk but the phone didn’t work.

Absolutely horrible.

Partner

6/10

Pleasant

02 Jun 2026

FUQIANG

I don't think they change the sheets for every customer. It looks so wrinkly. The staff at the front desk was very friendly. We ask for a quiet room since my husband is a light sleeper. They let us try out the different rooms. We had a quiet room afterwards. Room 206 had a problem with the shower. It doesn't get the hot water. They changed the room for us. The breakfast is OK. Air conditioning works great. It was quiet.

Family

6/10

Pleasant

26 May 2026

Gurelle

Wasn't too bad the breakfast was very underwhelming even for a hotel breakfast. Room had a weird odor. everything else was fine

6/10

Pleasant

22 May 2026

Zoila

The door keys don’t work. We had to go to the front desk to get our key cards activated

Family_with_children

10/10

Exceptional

18 May 2026

Melba

The staff was professional towards clients. Rom were clean w/o smells.

Family

8/10

Excellent

11 May 2026

Roshni

Yes

8/10

Excellent

08 May 2026

Dennis

Best breakfast in this bracket.

Self

6/10

Pleasant

04 May 2026

HYDE

Room is clean; breakfast not bad.

Family

10/10

Exceptional

28 Apr 2026

Evan

Clean, inexpensive, and friendly staff. Breakfast included and decent parking lot. Food within one block.

Friends

10/10

Exceptional

25 Apr 2026

Dennis

Good breakfast

Self

10/10

Exceptional

23 Apr 2026

Cinthya

the breakfast was good, the lady who is cooking, Ramoncita is very kind and nice person, we enjoy taking breakfast and talk to her.

Partner

10/10

Exceptional

17 Apr 2026

Nelson

It was a great stay. :)

Partner

10/10

Exceptional

16 Apr 2026

Dennis

Reliable Internet

Self

8/10

Excellent

15 Apr 2026

Dennis

Great breakfast. Showers don't get very hot.

8/10

Excellent

10 Apr 2026

Pauliasi

Yes

Business

8/10

Excellent

07 Apr 2026

Saifolau

Yes

10/10

Exceptional

07 Apr 2026

marcio

great place

10/10

Exceptional

31 Mar 2026

Maria

Great breakfast options. Friendly staff. Great location!

Family_with_children

2/10

Poor

30 Mar 2026

Beatriz

Dirty room

8/10

Excellent

26 Mar 2026

Ramon

Okay

Partner

10/10

Exceptional

12 Mar 2026

Regina

This is a great budget friendly option. Some of the reviews talk about the amenities. Considering how affordable the room is it’s surprising they have so many amenities. Including a gym. The breakfast is good. It ending at 9:30am instead of 10am during the week can be a little bit tough. I stay here every time I come and visit my mom and feel safe. Yes, the Jacuzzi hot tub looks dirty. Might just need a paint job. Hard to tell. Saw someone in the pool. Seemed like they were enjoying it. Room is always very clean which for me is the most important part of staying at a hotel. The furnishings are somewhat modern comfortable, and the staff is accommodating. Yes, you can hear everything in the halls if you’re sensitive to noise. Yes the street-side can be loud especially on the weekend but they do give you earplugs. If you are a VERY light sleeper, this probably won’t work for you. I was fine. Yes if you come late parking is limited, but there are always spaces cameras and lights. Mostly work trucks in the parking lot meaning people are there to sleep -

Self

2/10

Poor

07 Mar 2026

Cassandra

I accidentally booked for the wrong month asked to have my booking switched they refused, the reception at front desk was very rude. After reading the reviews especially I just wanted to cancel. I Will never book through Expedia let alone never ever say at this motel

Business Family_with_children

10/10

Exceptional

05 Mar 2026

Emarita

The best

10/10

Exceptional

04 Mar 2026

Erick

Great staff

Self

8/10

Excellent

03 Mar 2026

M

I have requested a particular room, & have received it each time.
Very clean room, comfortable bed, heating/air unit was quiet and worked well.
Stall was polite & helpful

Self

10/10

Exceptional

02 Mar 2026

maricela

Friendly staff and clean rooms

Family_with_children

8/10

Excellent

26 Feb 2026

Amber Lee

Good hotel at a good price

6/10

Pleasant

21 Feb 2026

Sheil

Room was clean. Check-in was ok. There was a deposit of $100 and I couldn't pay cash so I can get it back when I check-out. It didn't show on the receipt and she said it takes 7-10 days to return?? Notice, room is to be clean every 3 days ( I was only there for 2 days). Parking is free.

Friends_and_family Family

6/10

Pleasant

20 Feb 2026

Tojiro

No comment

Self

6/10

Pleasant

17 Feb 2026

Joni

Hot tub was just warm - not hot. The eggs at the buffet were very flavorless.

8/10

Excellent

16 Feb 2026

Manuel

Yes

10/10

Exceptional

11 Feb 2026

Rick

great

2/10

Poor

11 Feb 2026

Haile

Room was never cleaned after we checked in even after we complained

Leisure Family

10/10

Exceptional

08 Feb 2026

Rosanne

Beds are comfortable.

4/10

Poor

07 Feb 2026

Katarina

Neglected and breakfast wasnʻt all that but greatful regardless

Partner

6/10

Pleasant

02 Feb 2026

Vijay

Not that great when you walk inside the room, it’s been shaking maybe because the bridge is close to the hotel.

Friends

8/10

Excellent

19 Jan 2026

Laura

Clean room and staff

10/10

Exceptional

17 Jan 2026

Su-Lin

I opted for a room with jetted bathtub, knowing i wouldn't use it if it wasn't super clean. But it was indeed super clean, actually the entire room smelled very fresh and clean as soon as we walked in. I even did a test run of the tub, to see how the water looked after turning the jets on, & the water was clean and clear. So i was super pleased with this amenity and i feel it was well worth the higher room price. Overall we had no complaints about anything.

Leisure Partner

6/10

Pleasant

15 Jan 2026

Desarae

Its wasn't horrible its kinda old , the cleaning ladies are very sweet made sure we had as many towels as we needed, the night staff is way nicer than the morning staff, morning staff seems a lil irritated but will still force a smile. The rooms were ok only thing is the carpets are filthy like nasty dirty we were blessed to have brought slippers but my toddlers socks need to just be trashed. Also we had a room facing the main street and the windows are very thin. Heard everything all night because it’s located right next to the freeway. Breakfast could have been way better they had no options eggs were watery, bread looked super dry, they ran out of milk and when we went in they were out of every thing and there was still and hour and a half left of breakfast time the best was the pre packaged muffins and the waffle maker, probably would have been better to go across the street to McDonalds. parking is very slim because construction workers take there trucks and take up 5 spots so if you don't check in early parking is all took up. other than that it wasn't too bad. We only stayed 3 nights checked out and went to La Quinta just a lil more cleaner for my liking.

Leisure Family_with_children

6/10

Pleasant

02 Jan 2026

Bryan

Excellent hotel. No hot water though...and accidentally wripped the handle off of the shower. They were understanding though. 👍👍

Leisure Self

10/10

Exceptional

22 Dec 2025

Evan

Clean, comfortable, and very economical. Also, food within walking distance

Leisure Friends

4/10

Poor

20 Dec 2025

Sabrina

Breakfast menu was limited and not many vegetarian options

Leisure Family

2/10

Poor

18 Dec 2025

allen

I still have an issue with their deposit for incidentals, I am still yet to receive mine back and it's been 2 weeks. There is a sign that says up to 7-10 businss days, which is basially 2 weeks. Still have not received it. I called my bank and they can't release it until Visa releases it, and they're waiting for the hotel to release it, but every time ic all the hotel they said they released it and they set an expiration of 30 days to automatically drop off.. Becasue of this i will neer stay at this hotel gain. Be warned all your deposit returns wont be back for at least 2 weeks .

8/10

Excellent

13 Dec 2025

Taylor

Room was clean and the staff were great. We did ask for our room to be refreshed when we were gone during the day but that didn’t happen.

Leisure Friends

6/10

Pleasant

05 Dec 2025

Mervin

Updated building. Cleaner bathrooms

Leisure Family

8/10

Excellent

20 Nov 2025

Maria

Clean room & good staff

Business_and_leisure Family_with_children

10/10

Exceptional

18 Nov 2025

Dawn

We

10/10

Exceptional

16 Nov 2025

Lisbon

When will I get my $100.00 deposit back

Self

8/10

Excellent

13 Nov 2025

Gina

I accidentally booked two rooms for two days, and my stay was for only one night. The manager worked with Hotels.com and refunded the extra two nights for both rooms. She is fantastic, and I am so grateful for her. She did not have to do this, as I was already outside of my cancellation window. I have stayed with them before on my business trips, and intend to stay there all the time.

Business

6/10

Pleasant

09 Nov 2025

Calandra

Clean room . Guest were very loud

Self

6/10

Pleasant

09 Nov 2025

Calandra

Room was clean and nice just noisy people

Self

8/10

Excellent

03 Nov 2025

GREGORY

Great staff and good clean room.

Business_and_leisure

10/10

Exceptional

02 Nov 2025

Sangita

Have a great stay ataff very helpful

8/10

Excellent

28 Oct 2025

YUTAI

The hotel is close to nearby shopping and dining places.The staffs are very kind and helpful for our stay at the hotel. We are very appreciate for their help to make stay extension process smoothly.

8/10

Excellent

25 Oct 2025

Randall

No problems with parking lot.. breakfast was awesome

Partner

8/10

Excellent

24 Oct 2025

Carrie

Everything was well kept, breakfast was yummy and the hospitality was excellent!
Very comfortable stay and would totally book again!

10/10

Exceptional

19 Oct 2025

William

Personnel was friendly and polite also very professional room was clean and very roomy

Business_and_leisure Self

10/10

Exceptional

18 Oct 2025

Rebecca

I absolutely loved the staff during my unexpectedly lengthy stay here.

I have given high marks to all features not because everything was perfect but because the people were. Good people trump everything else.

Everyone at the front desk, breakfast room, etc were so sweet and helpful. They flagged me down if I had a package waiting, and were just so friendly and thoughtful.

In my room, the coffee maker didn't work, and if I were anywhere else I'd have asked for a replacement. But I ended up not wanting to make coffee in my room because it was so pleasant to go to the breakfast room instead.

The plugs in the light fixture on the desk would not work for my laptops or phone. Ditto the light fixture on the left hand nightstand. Anyplace else, I would have said something, but I didn't have the heart to here so I just found an outlet that worked and used that. I'll let them know when I eventually check out so they can look into it.

I think this might be the first best western I've stayed at in maybe 20 years. I prepaid online through a third party. When I went to the front desk to extend my stay, they immediately offered to keep me in the same room (most fancy chains, honestly, don't in my experience) and even gave me discounts that I never asked for.

I did not expect to be so impressed. I'm usually grumpy about shortcomings at lodging (I travel on business a fair amount - this trip was personal) but here, the people were so nice, it really made all the difference. Welldone

Business_and_leisure Self

6/10

Pleasant

18 Oct 2025

Gholam

Yes

Friends_and_family Family

10/10

Exceptional

13 Oct 2025

Kimberly

The beds were very comfortable sleeping. Would stay there again.

Leisure Family

10/10

Exceptional

11 Oct 2025

Kerry

What a gem! For the reasonable price, you would expect a subpar hotel but they not. Very nice and quick and I felt totally safe traveling alone as a female there. Thank you!!

Leisure Self

6/10

Pleasant

09 Oct 2025

Larry

The room smelled \"musty\" with a slight smell of tobacco smoke.

Partner

4/10

Poor

08 Oct 2025

antonio

Ok

Business

10/10

Exceptional

08 Oct 2025

Paul

Very good breakfast which saves money if you can get a room when its under 120 a night its worth it. Hot tub was hot. They have good security on premises as well.

Partner

10/10

Exceptional

02 Oct 2025

Jesus

Convenient location, not a lot of food options around.

Business Self

10/10

Exceptional

29 Sep 2025

Hattie Marie

Nice size room. Very quiet. I slept well. Desk clerks were nice and polite.

Business_and_leisure

10/10

Exceptional

26 Sep 2025

Cecilia

Good price, clean rooms

Business Self

10/10

Exceptional

20 Sep 2025

Angela

Staff is great, very clean, and breakfast was delicious!

Leisure Family_with_children

6/10

Pleasant

17 Sep 2025

Rocky

The place is too close to freeway.

Business

10/10

Exceptional

13 Sep 2025

Nigel

Great place to stay. Employees are awsome professional and kind.

4/10

Poor

11 Sep 2025

Michael

Disappointed

When I arrived I asked for senior, AAARP discount. She (the desk agent) actually sneered at me by saying no to anything because you used Expedia. It was like I was a lesser person. Found it very offensive. Won’t ever stay at another Best Western ever again.

Business

8/10

Excellent

08 Sep 2025

Jesus

Easy parking, convenient for my stay.

Business Self

10/10

Exceptional

01 Sep 2025

Misael

Good