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Holiday Inn Express Union City (San Jose) By IHG

Oakland - CA · United States

31140 Alvarado Niles RoadView location

8.6/10Excellent1,004 Reviews
Cleanliness8.8/108.8
Service8.8/108.8
Comfort8.8/108.8
Condition8.2/108.2
Location9.0/109.0
Neighborhood8.8/108.8
Quality8.0/108.0
Value9.2/109.2
Amenities7.8/107.8
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Holiday Inn Express Union City (San Jose) By IHG

In the East Bay, visible from I-880, Holiday Inn Express Union City (San Jose) is adjacent to the AC Transit Terminal and Union City BART Station, providing easy access to Oakland and San Francisco International Airports.

A short drive from Dumbarton and San Mateo Bridges, trips to Silicon Valley or the Peninsula are easy. Plus, we are less than six miles from Fremont, Newark, and Hayward business parks.

Perfectly situated for business travelers, offering access to Union Landing Shopping & Entertainment Center, Century 25 Union Landing theater, iFLY Indoor Skydiving, and Texas Roadhouse Restaurant. Convenient transit links and nearby co-working spaces ensure a productive and comfortable stay.

From free Wi-Fi and free parking to free breakfast, a Fitness Center and pool, we provide everything you need for an enjoyable stay in Union City.

Read more about this hotelShow less

With a stay at Holiday Inn Express Union City (San Jose) by IHG in Union City, you'll be within a 5-minute drive of Union Landing and Alameda Creek Regional Trail. This hotel is 15.4 mi (24.8 km) from Stanford University and 18.8 mi (30.2 km) from Shoreline Amphitheatre.

Make yourself at home in one of the 77 guestrooms featuring refrigerators and microwaves. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms with shower/tub combinations are provided. Conveniences include safes and desks, as well as phones with free local calls.

Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Union City? This hotel has 500 square feet (46 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Non-smoking
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until Anytime
Check-out until 12:00 PM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available LGBTQIA+ friendly Professional property host/manager Pets not allowed

Cleaning and safety

Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Deposit: USD 200 per stay

    We have included all charges provided to us by the property.

  • You need to know
    • Pool access available from 8:00 AM to 10:00 PM.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
    • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    21
  • Spoken Language

    English

Nearby attractions

Union Landing 0.9 km / 0.6 mi
Alameda Creek Regional Trail 3.5 km / 2.2 mi
Coyote Hills Regional Park 4.9 km / 3.1 mi
St. Rose Hospital 6.4 km / 4 mi
Ardenwood Historic Farm 7.7 km / 4.8 mi
Niles Essanay Silent Film Museum 8.4 km / 5.2 mi
Niles Canyon Railway 8.7 km / 5.4 mi
Chabot College 9 km / 5.6 mi
Southland Mall 10.1 km / 6.3 mi
Hayward City Hall 10.3 km / 6.4 mi
Cinemark Century at Hayward 10.5 km / 6.5 mi
Don Edwards San Francisco Bay National Wildlife Refuge 10.7 km / 6.7 mi
Newpark Mall 10.8 km / 6.7 mi
Washington Hospital 10.8 km / 6.7 mi
Kennedy Park 10.9 km / 6.8 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 77
  • Number of floors (main building): 4
  • Double rooms
  • Suites: 3
  • Accessible rooms: 5
  • hotel
  • American Express
  • JCB
  • Diners Club
  • MasterCard
  • Visa
  • Airport
Show 39 more facilities & services
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-out
  • Wi-fi
  • Car hire
  • Room serviceExtra charge
  • Laundry serviceExtra charge
  • LaunderetteExtra charge
  • Babysitting serviceExtra charge
  • Multilingual staff
  • Air conditioning in public areas
  • Hotel safe
  • Currency exchange facilitiesExtra charge
  • Lift access
  • Shop
  • Gym
  • Newspapers
  • Luggage roomExtra charge
  • Clothes dryer
  • BarExtra charge
  • Restaurant
  • Meeting room
  • Printer
  • PhotocopierExtra charge
  • Business centre
  • Fax
  • Outdoor freshwater pool: 1
  • Hot tub
  • Breakfast
  • Breakfast buffet
  • Continental breakfast
  • Deposit on arrival
  • Identification card at arrival
  • Non-smoking establishment
  • FitnessExtra charge
  • GolfExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

DB

Buffet Breakfast

This meal plan may be available depending on the selected room/rate.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

AI

All Inclusive

Meals and selected drinks/services may be included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 23 m²DBL.KG-1
    DOUBLE KING SIZE BEDPhoto unavailable3 photos

    Holiday Inn Express Union City (San Jose) By IHG

    DOUBLE KING SIZE BED

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    23 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Room amenities

    • Microwave
    • Bathroom
    • Hairdryer
    • TV
    • Mini fridge
    • Desk
    • Video games console
    • Wi-fi
    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST-1

    Photos are not available for this room type.

    Holiday Inn Express Union City (San Jose) By IHG

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-2

    Photos are not available for this room type.

    Holiday Inn Express Union City (San Jose) By IHG

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 17 m²DBL.2Q
    DOUBLE TWO QUEEN BEDSPhoto unavailable1 photo

    Holiday Inn Express Union City (San Jose) By IHG

    DOUBLE TWO QUEEN BEDS

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    17 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Room amenities

    • Desk
    • Video games console
    • Wi-fi
    • Tea and coffee making facilities
    • Bathroom
    • Hairdryer
    • TV
    • Mini fridge
    • Microwave

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE Accessible-Queen Size BedSUITE • Accessible-Queen Size Bed • 1 Bedroom • 10 m²SUI.H6-QN
    SUITE Accessible-Queen Size BedPhoto unavailable1 photo

    Holiday Inn Express Union City (San Jose) By IHG

    SUITE Accessible-Queen Size Bed

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    10 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-QN

    Room amenities

    • Tea and coffee making facilities
    • Microwave
    • Hairdryer
    • Bathroom
    • Video games console
    • Wi-fi
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 30 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable1 photo

    Holiday Inn Express Union City (San Jose) By IHG

    DOUBLE KING SIZE BED

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Tea and coffee making facilities
    • Wi-fi
    • Bathroom
    • Hairdryer
    • TV
    • Internet access
    • Mini fridge
    • Microwave

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARD • 1 Bedroom • 23 m²ROO.ST
    Room STANDARDPhoto unavailable1 photo

    Holiday Inn Express Union City (San Jose) By IHG

    Room STANDARD

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    23 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Room amenities

    • Video games console
    • Wi-fi
    • Tea and coffee making facilities
    • Microwave
    • Hairdryer
    • Bathroom

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BED • 1 Bedroom • 9 m²SUI.QN
    SUITE QUEEN SIZE BEDPhoto unavailable1 photo

    Holiday Inn Express Union City (San Jose) By IHG

    SUITE QUEEN SIZE BED

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    9 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.QN

    Room amenities

    • Wi-fi
    • Tea and coffee making facilities
    • Microwave
    • Hairdryer
    • Bathroom

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6

    Photos are not available for this room type.

    Holiday Inn Express Union City (San Jose) By IHG

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Holiday Inn Express Union City (San Jose) By IHG

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q-2

    Photos are not available for this room type.

    Holiday Inn Express Union City (San Jose) By IHG

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Holiday Inn Express Union City (San Jose) By IHG

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Holiday Inn Express Union City (San Jose) By IHG

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Queen Size BedDOUBLE • Accessible-Queen Size Bed • 1 Bedroom • 17 m²DBL.H6-QN

    Photos are not available for this room type.

    Holiday Inn Express Union City (San Jose) By IHG

    DOUBLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    17 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-QN

    Room amenities

    • Tea and coffee making facilities
    • Microwave
    • Hairdryer
    • Bathroom
    • Wi-fi
    • Video games console
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Holiday Inn Express Union City (San Jose) By IHG

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH KITCHENETTESUITE • WITH KITCHENETTE • 1 Bedroom • 10 m²SUI.KT
    SUITE WITH KITCHENETTEPhoto unavailable1 photo

    Holiday Inn Express Union City (San Jose) By IHG

    SUITE WITH KITCHENETTE

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    10 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 2
    Bed setup
    Double bed 131-150 width, Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    WITH KITCHENETTE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KT

    Room amenities

    • Bathroom
    • Hairdryer
    • Microwave
    • Tea and coffee making facilities
    • Wi-fi
    • Video games console

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BEDSUI.QN-1

    Photos are not available for this room type.

    Holiday Inn Express Union City (San Jose) By IHG

    SUITE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.QN-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE Accessible WITH KITCHENETTESUITE • Accessible WITH KITCHENETTESUI.H6-KT

    Photos are not available for this room type.

    Holiday Inn Express Union City (San Jose) By IHG

    SUITE Accessible WITH KITCHENETTE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible WITH KITCHENETTE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-KT

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Holiday Inn Express Union City (San Jose) By IHG

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE AccessibleSUITE • AccessibleSUI.H6

    Photos are not available for this room type.

    Holiday Inn Express Union City (San Jose) By IHG

    SUITE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Holiday Inn Express Union City (San Jose) By IHG

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Holiday Inn Express Union City (San Jose) By IHG

8.6
Excellent
1,004 Reviews
Cleanliness
8.8 /10
Service
8.8 /10
Comfort
8.8 /10
Condition
8.2 /10
Location
9.0 /10
Neighborhood
8.8 /10
Quality
8.0 /10
Value
9.2 /10
Amenities
7.8 /10
100 reviews shown
10/10
Exceptional
05 Aug 2026
Francisco
Property was under renovation during our trip. Lot of construction noise and dust during the day
2/10
Poor
01 Aug 2026
Liping
under remodeling, environment is very bad, no parking if back late
10/10
Exceptional
01 Aug 2026
Chan Myae Oo
Breakfast is more than perfect
8/10
Excellent
31 Jul 2026
Heather
Our stay was nice. Room was clean and comfortable. We were not aware of the construction going on until we arrived, but it was fine, it did not disrupt our stay. Breakfast offered had good options.
10/10
Exceptional
28 Jul 2026
Sidney
Good service and great breakfast.
4/10
Poor
24 Jul 2026
Chey
There's a lot of construction that we weren't warned about so there we no amenities and we were woken up by hammering on the walls every morning at 9 am
10/10
Exceptional
09 Jul 2026
ELIZABETH
Clean room, awesome breakfast, friendly staffs
Family
4/10
Poor
01 Jul 2026
Chen
I stayed at this hotel about two years ago and had a good experience overall, even though the pool was under renovation at the time. When work required me to travel to the area again, I decided to stay here because of my previous visit.

Unfortunately, I was surprised to find that major renovations were still underway. The reception area felt temporary and not up to the standard I expected, and the breakfast area had been significantly reduced. On the positive side, the breakfast staff provided excellent service.

The hotel gym was unavailable during my stay, and although my room was clean and well maintained, it still had a noticeable fresh paint smell. Housekeeping did an excellent job, and it was always nice to return to a clean and tidy room after work.

The biggest disappointments were the poor internet service and the TV, which did not support streaming services like Netflix or Prime Video.

Overall, the staff did a great job with the circumstances, but the ongoing renovations and limited amenities made this stay less enjoyable than my previous visit.
Business
6/10
Pleasant
26 Jun 2026
Luis Carlos
I stayed at this hotel two years ago. At that time, the pool was under maintenance, but I didn't mind because everything else was excellent. That's why I decided to stay here again.

Unfortunately, I was surprised to find that the renovation is still ongoing and appears to be much more extensive. The reception area did not reflect the standard I expected from this hotel. The gym was closed, although they offered access to the gym at the neighboring hotel. My room was clean, but it still had a noticeable fresh paint smell.

On the positive side, the housekeeping staff did an excellent job. Every day after returning from work, I found my room clean and well maintained. Breakfast was decent, but the internet service was unreliable and slow.

Overall, it seems the renovation project is progressing very slowly. I hope the hotel completes the work soon, as it has the potential to be a great place to stay once everything is finished.
Business
2/10
Poor
23 Jun 2026
Scott
Property is under renovation. Elevators didn't work and they put us on the 4th floor. Room was next to the road and very loud. Could not get a good night rest.
Partner
4/10
Poor
22 Jun 2026
Jessica
The room was great but there wasn’t any notification until after booking how deep in construction the building was in. Rooms were great but elevators were not working, so make sure to ask for a bottom floor room or be prepared to walk up flights of stairs.
Friends
10/10
Exceptional
11 Jun 2026
Alejandra
The hotel is under remodeling/reconstruction. However, everything has been great. Nice, CLEAN amenities, great staff, and a great location. Best hotel I have stayed at in years!
Partner
10/10
Exceptional
11 Jun 2026
Syed
Breakfast spread is very good
Partner
10/10
Exceptional
02 Jun 2026
LORENA MAE
The property is under construction! The room though was clean and big. I’m sure the hotel will look awesome after the renovation
4/10
Poor
25 May 2026
Thomas
The hotel is currently under construction, so there was a lot of noise during our stay. The main entrance has a swing door, and there were many mosquitoes around that area. Only one elevator was working, which made it difficult when the hotel became crowded.

The breakfast quality was very poor with very limited choices. We stayed in a queen suite that included a refrigerator, microwave, and dishwasher, but surprisingly there was no kitchenette. The room size was also very small.

Overall, the quality of the hotel felt below a 3-star standard.
Family_with_children
10/10
Exceptional
23 May 2026
Maria
As always I had a very restful night with a wonderfully comfortable bed, clean room, very nice breakfast and hotel is located in a shopping mall with plenty of dining options and a theater.
Self
6/10
Pleasant
21 May 2026
Stacey
The property is currently under construction. There is no gym or pool.
Family_with_children
10/10
Exceptional
17 May 2026
George Luka
Room was extra clean and looked like we were the first ones to occupy. Breakfast was good for all the days we stayed. It’s only a walkable distance to some shops across the street. Overall it was an excellent stay.
Family
6/10
Pleasant
14 May 2026
Jagendar
Construction going on the property lots of dust I was sick all night dew to dust. My wife didn’t like the dirty place.
Partner
10/10
Exceptional
11 May 2026
ARNE
The location is very convenient. The renovation work was not a real problem. Like this hotel.
Partner
8/10
Excellent
08 May 2026
Raul
under construction, a bit dusty
10/10
Exceptional
05 May 2026
JERRY
There was construction in progress around the hotel, but my room was like brand new. I loved it and breakfast was great
Self
6/10
Pleasant
04 May 2026
Xun
Hotel in construction but room was clean and breakfast was decent.
I should’ve known better about the location. Proximity to 880 and major local roads, thus very noisy. We were on the top 4th floor but could hear the constant traffic. Poor insulation or maybe because the room was facing the streets.
Partner
10/10
Exceptional
28 Apr 2026
Patricia
Besides the construction everything was amazing
Friends_and_family Family
10/10
Exceptional
27 Apr 2026
Mamur
Good breakfast option
Family_with_children
8/10
Excellent
06 Apr 2026
Angela
Cool I guess , just there is no bathtubs.
6/10
Pleasant
30 Mar 2026
Javier
Under remodeling, no ice machine work, A/C no work, service ok.
Partner
8/10
Excellent
29 Mar 2026
Scott
Good: Early check-in accepted. Helpful staff, going above and beyond to moderate effects of ongoing construction. Good breakfast.

Other: Room door lock needs tightening up. Minimal allowance of towels and bedding. Music in the breakfast room.
Partner
8/10
Excellent
26 Mar 2026
Lucas
Great room, very clean| friendly and helpful staff|
Shower water was a little cold even at max heat.
Self
10/10
Exceptional
29 Jan 2026
Vicki
Room was superb, staff was extremely friendly and helpful. The only issue was “hot” breakfast was cold. Oh, well, could have been much worse!
Leisure Self
4/10
Poor
11 Jan 2026
Cathy
The switch in the bathroom wasn’t working very inconvenient
Business_and_leisure Partner
4/10
Poor
28 Dec 2025
Chaitanya
Construction noise and lack of amenities
Leisure
8/10
Excellent
26 Dec 2025
Guillermo
The room was ok and staff very helpful, they mentioned to me about some work renovations that they were having, and pool was closed, also no wifi but stayed was ok for only one night
4/10
Poor
17 Dec 2025
Myra
I understood they're would be noise due to construction but the entire building and floors were under construction. They're would certain times of the day when they're was minimal heat, ceilings in the hallways were exposed creating more cold as well as the stairways. Some of the people at the front desk were friendly and the breakfast was good but furniture was very worn out. Room was nicely decorated and clean
Business_and_leisure Partner
10/10
Exceptional
23 Nov 2025
Arlene
Though under renovations at this time, rooms are clean and bedding’s are fresh. Shower and bathroom are very nice. Room was spacious with big ref, microwave and even sink. The staff were courteous and very accommodating esp when we request an urgency for early check-in. They tried their best to accommodate us the best they can. Will definitely stay with Holiday Inn again next time.
Leisure Family
4/10
Poor
18 Nov 2025
Catherine
Environment was very disturbing and wifi wasn’t connecting first night make staff was bit rude
10/10
Exceptional
03 Nov 2025
John
Very good service
10/10
Exceptional
01 Nov 2025
Johnny
The room was clean and comfortable the staff was friendly and professional.
Business Self
10/10
Exceptional
21 Oct 2025
Isaac
Clean rooms friendly front desk staff
8/10
Excellent
15 Oct 2025
Melissa
It was under construction but the rooms were great and the staff was very friendly and helpful.
Leisure
10/10
Exceptional
14 Oct 2025
Lizett
Weekend visit was great, very quiet, not crowded during breakfast.
Friends_and_family Family
8/10
Excellent
10 Oct 2025
Xiong
It’s next to a big shopping mall and there are quite a few restaurants near by. Felt good except my room’s key didn’t work most of the time and i had to change the room the next day. The breakfast was good with three hot items and regular stuff. Will stay at this place again.
Business Partner
10/10
Exceptional
08 Oct 2025
Shomurod
Great
Business_and_leisure
10/10
Exceptional
07 Oct 2025
Nestor
Safe
6/10
Pleasant
05 Oct 2025
Eric

Great Hotel -- But Didn't Know About Renovations

Great staff, nice room, but we weren't aware of the renovations. So, that is my only reason for the lower rating.
Friends_and_family Family
10/10
Exceptional
04 Oct 2025
Melissa
Rooms were nice clean. Bed’s comfortable. Lots of nice restaurants and shopping within walking distance. The only downfall was the hotel is under construction.
Partner
10/10
Exceptional
26 Sep 2025
Cristal
Even with the construction going on, everything was clean. Noise was at a minimum and customer service was excellent!
Business Self
6/10
Pleasant
25 Sep 2025
Paul
For starters, it was being renovating. A lot of noise but was understandable. Front end was a little aggressive when I was asking questions. Not friendly at all. She might need to go back and take some courses on how to greet and meet.
Business
10/10
Exceptional
12 Sep 2025
Leobardo
The room was very clean and modern looking
Business_and_leisure Friends
10/10
Exceptional
06 Sep 2025
Maria
Friendly Staff
Leisure Family
10/10
Exceptional
01 Sep 2025
Elizabeth
Everything was good. Only drawback was ongoing construction but that wasn’t any real problem for just an overnight stay.
Leisure Partner
8/10
Excellent
24 Aug 2025
Rowena
Convenient
Leisure Family
8/10
Excellent
23 Aug 2025
Rowena
Hotel is okay, the staff are very nice
Leisure Family
4/10
Poor
17 Aug 2025
Racquel
Not comfortable to stay and hard to open our door
2/10
Poor
27 Jul 2025
Anthony
Terrible
10/10
Exceptional
21 Jul 2025
Ferdinand
Newly renovated rooms
6/10
Pleasant
16 Jul 2025
Pegi
They are remodeling, so the pool and gym not available. Breakfast was good. It was quiet. Staff was pleasant and accommodating.
Leisure Self
10/10
Exceptional
11 Jul 2025
Sirpreet
Bad
6/10
Pleasant
22 Jun 2025
Parris
Good
Business
8/10
Excellent
20 Jun 2025
Jane
Good services
Friends_and_family Family
10/10
Exceptional
18 Jun 2025
Eli Perez
Very clean rooms , breakfast was amazing
Business Family_with_children
10/10
Exceptional
16 Jun 2025
Jesus
👍
8/10
Excellent
08 Jun 2025
Roxanne
The price was comparable in the area BUT I was not notified the facility was under construction. I was forced to sign a form stating that I knew and was informed there was work being done on the facility and there was no access to the pool and other areas in the building. Access to the entrance was also very difficult.
Self
4/10
Poor
24 May 2025
Alex
Bad experience. Toilet did not work
Friends_and_family Family
10/10
Exceptional
23 May 2025
Joshua

Decent

I was honestly surprised by the quality of the room considering i just picked the cheapest room.
Business
10/10
Exceptional
17 May 2025
Michelle
Breakfast was decent
Family_with_children
6/10
Pleasant
09 May 2025
Verified traveler
The construction was horrible
Business
6/10
Pleasant
09 May 2025
Parris

Thank you

The cable stopped working while I was watching the game. I went down to speak with front desk manager Maria. She came up to the room to see what the issue could be. She was very apologetic and also trying to resolve the issue as quickly as possible. She went and checked if the cable was working in a different room. She went down stairs to call comcast only to find out there was an outage in the area. She was very helpful and apologetic she even offered me an updated rook which I really appreciated.
Business
8/10
Excellent
08 May 2025
Parris
It was pleasant room cleaned very comfortable and peaceful
Business
8/10
Excellent
05 May 2025
Andrew
Grocery store down the street. A short drive to dinning options..
Leisure Self
8/10
Excellent
01 May 2025
Seann
Average hotel. Room was OK, but definitely time to start upgrading. Bathroom looks dated and worn. Carpet looks old. But, clean and good customer service. Parking is a bit tight.
Business
10/10
Exceptional
28 Apr 2025
Felicia

Excellent

Clean, excellent breakfast. We forgot tooth brushes and tooth paste and they had everything!
Partner
6/10
Pleasant
25 Apr 2025
Amit
If you have a room that faces the road, then there was a lot of noise, car engines rumbling thru the night. I asked them to get the room changed, they said they are completely sold out for the next 2 nights! which could be true I guess, but I was not able to sleep well. walls and glass is too thin. If you get a room which opens up in the back or towards the pool, then you should be ok. would not stay here again tho.
Leisure Family
6/10
Pleasant
04 Apr 2025
Eve

Poor wifi made my business trip quite frustrating.

The staff was very friendly, however, many things did not work here. The wifi connection was terrible and being here for a business trip that made it very difficult to do my work. The vending machines did not work, and the constant playing of Fox \"News\" in the breakfast room was very obnoxious. The workout room everything was sticky (I think due to the type of peroxide based cleaner they used which is not good for exercise equipment). The mattress felt a bit old. Positives: the rooms were very clean and the pillows were also very fluffy and there were four pillows which I loved. I would likely choose another hotel in future.
Business
8/10
Excellent
23 Mar 2025
Duane
It was close to everything as far as dinning and the movie theater👍
Leisure Self
10/10
Exceptional
21 Feb 2025
Johnny
Staff service was excellent from front desk to room attendants
10/10
Exceptional
09 Feb 2025
bill

Clean

It was clean
Business
10/10
Exceptional
21 Jan 2025
Mavis
The mattresses and pillows are excellent. Great accommodations, front desk went overboard to make my stay very pleasant.
Leisure Self
10/10
Exceptional
12 Jan 2025
anna lynn
clean and good customer service; reasonable price and great breakfast options
Leisure Self
8/10
Excellent
20 Dec 2024
Jose
Near restaurant and bars
Leisure Self
10/10
Exceptional
12 Dec 2024
Mavis
The only thing that bothered us was there were signs warning to distance from others which I haven’t seen since Covid, along with other Covid warnings in the elevator, in the lobby, sterile soap dispensers and the man at the desk wore a mask, it was much too much for us, like pandemic all over again. It wasn’t like that before. Just for that I gave a much lower rating!
Business_and_leisure Family
6/10
Pleasant
11 Dec 2024
John

So so.

They have been working on the place since October’23 and don’t expect to be finished until March’24. Bed was very comfortable shower head terrible. Breakfast decent. Elevator slow and falling apart. Room was pretty clean. Corridors didn’t seem to have heat. I might stay again after they finish work.
Partner
10/10
Exceptional
09 Dec 2024
Robert
Clean, comfortable room and good bed.
Business_and_leisure Self
10/10
Exceptional
02 Dec 2024
Teddy
Great
8/10
Excellent
20 Nov 2024
David
This hotel definitely meet and succeed the 2 stars expectations. The building is older but renovations are taking place. Luckily I didn't get any noise interruptions during my 2 nights stay. The work is from 9am to 5pm and I was mostly out during that time. Breakfast is really good. The room is fairly clean but looks outdated. They will need to modernize this hotel to get to a 3 stars hotel. I don't know if that is what they are aiming for. It's in union city shopping area, close to shops and restaurants. I did hear a lot of police cars and fire trucks. Windows are definitely not sound proof. I would stay here again.
Leisure Self
10/10
Exceptional
09 Nov 2024
Cheri

Best breakfast EVER!!!

Stay was amazing I just wish they would’ve had a tub with jets.. It would be Awesome could be a lil more sexy like mirrors next to the beds.. @:)-
Partner
10/10
Exceptional
07 Nov 2024
Daming
Facilities are old and some are damaged.
Leisure Family
10/10
Exceptional
22 Oct 2024
Dunxian
Good hotel.
Leisure Family
10/10
Exceptional
20 Oct 2024
Gurpreet
This is a great hotel if you want a quick stop over just literally to sleep and shower in. As I was out most of the day I really needed to somewhere to drop my stuff and be able to get a good nights sleep and I found this very well here. The staff our reception were very friendly and help me with the directions. It’s had great food locations within the retail park . The hotel is under going construction but this did not both me. The hotel was room was cleaned each day with fresh towels given. Breakfast was free which was mostly eggs, bacon , cereal , toast , juices and coffees. Please note that hotel is literally great for a stop over and sleep.
Leisure Self
10/10
Exceptional
13 Oct 2024
Jason

So quiet during a remodeling

Bed and pillows were amazing. Slept so well. Front desk was very helpful throughout my stay.
Business
10/10
Exceptional
28 Sep 2024
Jesson
Friendly frontdesk. Always a warm smile in the morning. Great way to start the day. Hot food breakfast is good.
Business Self
10/10
Exceptional
24 Sep 2024
Hoa
Dirty and unsafe. My car was broking into
2/10
Poor
10 Sep 2024
jenny

DO NOT STAY THERE till done with constructions

I am deeply upset with Hotels.com - this hotel is UNDER CONSTRUCTION all day/all night, 7 days a week -- you do NOT see this on Hotels.com. The staff there said it is supposed to be in BIG letters. They were incredibly kind but it was an awful stay - had hoped to enjoy the pool - literally every floor is under construction...little scary feeling and fire alarms/microwave alarms kept going off - took my daughter and did not feel comfortable. Breakfast was great and staff was lovely - that was the only redeeming factor
Friends_and_family Family
6/10
Pleasant
08 Sep 2024
Sarah
It would have been valuable to know that this property was under construction including the pool before we booked. There were people camping in between the storage containers for construction late at night in the parking lot and my kids were bummed about not getting to swim. None of this was communicated before we booked. Very disappointing.
Business_and_leisure Family
8/10
Excellent
05 Sep 2024
James
Favorite hotel in the east bay by far
Business
6/10
Pleasant
27 Aug 2024
Telece
Pool was open like it had said on the booking no hot tub
Leisure Family_with_children
6/10
Pleasant
19 Aug 2024
Imelda
Enjoyed the hot breakfast. Good location.
Leisure Family
10/10
Exceptional
13 Aug 2024
Jesson
Comfortable and relaxing. Front desk was polite and friendly.
Business Self
2/10
Poor
04 Aug 2024
Maruthi
We booked this property to enjoy our holidays with kids. We planned to use the pool and hot tub. People didn’t inform us that their pool has been shutdown for maintenance. Rooms quality is just average. Disappointed
Leisure Family_with_children
10/10
Exceptional
19 Jul 2024
Luis
I was very happy with my staying at this location. Room was clean, bed comfortable, refrigerator very handy. Breakfast buffet very good, as well. Hotel staff very friendly.
Business Self

Location & surroundings

Holiday Inn Express Union City (San Jose) By IHG
31140 Alvarado Niles Road, Union City, United States

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Holiday Inn Express Union City (San Jose) By IHG

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