Name: Homewood Suites By Hilton Fremont, Ca
Address: 43151 Christy Street, Fremont, 94538, US

10/10

Exceptional

08 Jul 2026

Marisol

Everything was great and I love it

Family_with_children

4/10

Poor

28 Jun 2026

Sanjit

The pool was under renovation but not disclosed at time of reservation. Called for a towel around 6:30am, was told they have none and housekeeping will not be in until 9:30am. Breakfast food and service horrible. The hotel clerks not friendly and unable to communicate. Upon checkout I received my invoice, walked to my car and see they have an address that doesn’t belong to me. I called and spoke with Tatyana and she said oh what is your address so I explained to her that I never lived at this address and they collected my ID at time of check in!

Partner

10/10

Exceptional

27 Jun 2026

Michaelle

Everything was great with the stay. Breakfast needs work. Happy Hour needs a different menu. Only down fall Is no where to sit outside on the property only a patio in the middle of building. Needs a bench out by front door. Other than that stay was great.

Pet

4/10

Poor

09 Jun 2026

Jonathan

I would like to first say that for the vast majority of times, I try not to rate too harshly because I know that the success of a business can be affected by what people read online. That being said, I hope this review helps management dial in on clear issues.

Let’s stick with just the staff today, or lack thereof. I have never been to a hotel so low staffed, and you could tell on the conditions of the rooms, as well as the customer service received. These employees were done with everything. We walked up and checked in Friday afternoon, and did not receive what anyone would say is a warm welcome. It clearly showed on the employee’s face that they did not want to be there. They in fact had their headphones in, and I caught them responding to whomever they were talking to on the phone while they were checking me in. We booked the room and indicated that an infant was coming, yet when I requested a crib, we were told it had misplaced. No explanation, no alternative, no offers to help with finding a solution. We later came back to that same employee to request extra pillows, so we could build a makeshift crib, and were immediately told they could not help us, as the cleaners had left for the day. The employee didn’t even offer to grab some pillows from a vacant room. No desire to help or even get off their seat. I will leave my review at that, and not include the dirty blankets we had in our rooms. Not a hotel welcome to families.

Family_with_children

4/10

Poor

09 Jun 2026

Kathleen

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4/10

Poor

02 Jun 2026

Romillo Jamil

We stayed here to celebrate our son's 6-month milestone and chose the property because it appeared to be relatively new and offered family-friendly amenities.

Unfortunately, our experience was disappointing. One of the main reasons we booked this hotel was the swimming pool, only to discover during our stay that it had no water in it. While maintenance issues can happen, we were not notified in advance, which was frustrating given that pool access was a key factor in our decision to stay here.

The next morning, we went to breakfast shortly after 6:00 AM and found the dining area closed. We were told that the breakfast staff had not reported to work and that breakfast had not been prepared. We were also informed that no manager would be available until 9:00 AM. Since complimentary breakfast is an advertised amenity, this was disappointing.

Ironically, as we were leaving the hotel around 9:00 AM, we saw that breakfast had finally been set up. By then, we had already packed and were checking out.

What was most disappointing was the lack of communication regarding both issues and the absence of any response after I emailed management about our concerns.

The room itself was clean and the property appeared well-maintained, but the unavailable amenities and lack of follow-up significantly impacted our overall experience.

Family_with_children

10/10

Exceptional

28 May 2026

Byron

Although mention of exercise amenities wasn't able to locate same.

10/10

Exceptional

19 May 2026

Wendy

The breakfast menu had a nice array of hot items to choose from plus fruit and cereal and other items parking was good and room was excellent

Partner

10/10

Exceptional

17 May 2026

Grace

This hotel was great, very clean, we checked in late and the night receptionist was awesome! She was so nice and helpful. Will definitely be recommending this place, and staying again if in the area! GOOD JOB HILTON!

Family_with_children

4/10

Poor

17 May 2026

Andrew

Booked a room for several nights, reception could not find room for the first night and was really slow and unhelpful for half an hour. They really offered complimentary water after all the time wasted

Family

8/10

Excellent

14 May 2026

Hugo Martinez

Overall, we had a great experience. I was just disappointed because there were ants in the breakfast area, and the pool was not open.

10/10

Exceptional

28 Apr 2026

johnny

Parking was great , the room was excellent and the hotel is surrounded by amazing food places

Friends_and_family Friends

10/10

Exceptional

27 Apr 2026

Jack

Nice

Friends

10/10

Exceptional

27 Apr 2026

Joseph

All good.

Partner

10/10

Exceptional

19 Apr 2026

Alina

New hotel. Felt a little isolated but near shopping for convenience.

Partner

10/10

Exceptional

10 Apr 2026

Jack

Nice and clean

Self

2/10

Poor

24 Mar 2026

Tanya

I booked the hotel for my wife & son. They never got to stay due to their first flight being delayed/ cancelled by AA. That put them missing their connecting flight so after taking a way later flight They had to fly out the next morning. I tried to cancel but was told I had to work with hotels.com. There was only one person on the phone at the hotel that tried helping. So I tried with hotels.com to cancel and was told I should get refunded the $175 and had to pay $99 for that then was told I was NOT getting the refund at all! SO they Never got to stay at all and the delayed/cancelled flight was totally out of our control!

10/10

Exceptional

12 Mar 2026

Cathy

Pet friendly and clean. Daily breakfast. One of the elevators was out of service for several days, so there was a wait one morning.

Partner

10/10

Exceptional

16 Jan 2026

Daniel

Very clean room!

Business Self

8/10

Excellent

12 Jan 2026

Christian

The last night there we noticed ants on the bed. Never saw anything there before. Also never ate near the bed. We cleaned them up and that was it. Didn’t see anymore. Other than that everything else was great. The space was super spacious and nice.