Jonathan
I would like to first say that for the vast majority of times, I try not to rate too harshly because I know that the success of a business can be affected by what people read online. That being said, I hope this review helps management dial in on clear issues.
Let’s stick with just the staff today, or lack thereof. I have never been to a hotel so low staffed, and you could tell on the conditions of the rooms, as well as the customer service received. These employees were done with everything. We walked up and checked in Friday afternoon, and did not receive what anyone would say is a warm welcome. It clearly showed on the employee’s face that they did not want to be there. They in fact had their headphones in, and I caught them responding to whomever they were talking to on the phone while they were checking me in. We booked the room and indicated that an infant was coming, yet when I requested a crib, we were told it had misplaced. No explanation, no alternative, no offers to help with finding a solution. We later came back to that same employee to request extra pillows, so we could build a makeshift crib, and were immediately told they could not help us, as the cleaners had left for the day. The employee didn’t even offer to grab some pillows from a vacant room. No desire to help or even get off their seat. I will leave my review at that, and not include the dirty blankets we had in our rooms. Not a hotel welcome to families.
Let’s stick with just the staff today, or lack thereof. I have never been to a hotel so low staffed, and you could tell on the conditions of the rooms, as well as the customer service received. These employees were done with everything. We walked up and checked in Friday afternoon, and did not receive what anyone would say is a warm welcome. It clearly showed on the employee’s face that they did not want to be there. They in fact had their headphones in, and I caught them responding to whomever they were talking to on the phone while they were checking me in. We booked the room and indicated that an infant was coming, yet when I requested a crib, we were told it had misplaced. No explanation, no alternative, no offers to help with finding a solution. We later came back to that same employee to request extra pillows, so we could build a makeshift crib, and were immediately told they could not help us, as the cleaners had left for the day. The employee didn’t even offer to grab some pillows from a vacant room. No desire to help or even get off their seat. I will leave my review at that, and not include the dirty blankets we had in our rooms. Not a hotel welcome to families.
