Name: DoubleTree by Hilton Newark - Fremon
Address: 39900 Balentine Drive, Newark, 94560, US

2/10

Poor

12 Jul 2026

Joia

Mario at front desk was wonderful. Unfortunately the room was not properly cleaner prior to my arrival. There was hair and toiletry rings in shower (I had brought a wet wipe and these rings cleaned right up). Also food debris on floor that I did not notice until I was barefoot and beef jerky pieces stuck to my feet. I would have switched rooms but was exhausted after long travel. Will not stay here again.

8/10

Excellent

04 Jul 2026

Carol

nice room, good location

Partner

10/10

Exceptional

04 Jul 2026

Yunshen

service good

6/10

Pleasant

27 Jun 2026

Gary

We have always booked with Hotel.com and received a standard room. However, on this stay, we were given an ADU Room, when we inquired the issue, the hotel upon check out, the front desk advised us to not booked with third party to avoid such issue and book directly with them. This does not make sense because we have always booked with Hotel.com and we are always satisfied. So, who gives and who responsible in issue a particular room. I would appreciate a response. Thank you, Carmela.

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Steven

Stay in hotels all the time. Amongst the best in every way! Staff included

Self

10/10

Exceptional

25 Jun 2026

Mandee

Great stay ! I would definitely stay again !

Friends

10/10

Exceptional

23 Jun 2026

Abdenour

Nice hotel I liked it good job

Friends_and_family Friends

10/10

Exceptional

23 Jun 2026

Delmas

The stay was nice.and the food was good.

Friends_and_family Friends

6/10

Pleasant

22 Jun 2026

Georg

I booked this hotel for a 1 night stay for a world cup game that i flew in for. The main reason for the booking this location was it offered an airport shuttle something that was advertised as rare in the area. When i called for the shuttle i was told the driver doesnt come in until 5pm we landed at 3pm. When pointing out the shuttle availabilty that is clearly stated on the hotel.com website, the woman at the desk said it is based on availabilty. Obviously there is a disconnect somewhere. We had to settle for Uber. On arrival i was able to make a return to airport reservation with the fron desk. Checkin was at 4 we had to wait till 430 for our room. which was on the 2nd floor. Cables were coming down the wall in front of our room which was right next to the elevator. Room was clean however the chair had no cusion and you litterally sit on a piece of metal. Not great when you ploop down. The did hand out some delicious cookies and the restaurant food was quite good. I would have stayed closer to the Venue i was visiting had i known about the transporation. But all in all it is a decent hotel.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Mallika

Great stay, great staff and very clean!

Family_with_children

10/10

Exceptional

21 Jun 2026

Marlyssa

Excellent staff & nice location very safe property and parking lot security every night 10/10

Self

10/10

Exceptional

21 Jun 2026

Amanda

Loved our stay here! Beautiful and affordable!

Partner

4/10

Poor

20 Jun 2026

Jose

Hard to park in the parking spaces are very small and it gets full on the weekends because of the bar the elevator did not work. It did not have a microwave. The refrigerated did not cool.

Friends_and_family Family

6/10

Pleasant

20 Jun 2026

Jose

To start the parking was terrible you had to park very far away. The parking spaces were too small even for a small SUV. There were no carts to bring your luggage had to do everything by hand. The elevator did not work had to use a maintenance elevator, there were no microwaves in the room. The ice machine did not work had to go to another floor to get ice. Not worth what I paid for.

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

Mohammad

I booked this hotel to attend a World Cup match at Levi’s Stadium. The hotel was clean, comfortable, and conveniently located. I had a great stay and will definitely book here again for next matches.

Friends

6/10

Pleasant

15 Jun 2026

Jodi

It was a red flag when we had to sign a “no party” agreement after checking in. There was a band in the lounge which was a nice addition from most hotel stays. One of the elevators was out of service, so was the ice machine on our floor. In the bathroom, the toilet was hissing, and the shower didn’t drain well. The walls were thin, and we could hear the people on both sides of us and banging on the walls and one was playing loud music.

Partner

10/10

Exceptional

15 Jun 2026

Martin

Room was clean, great service, pool was great decent size. Great location around many food places.

Friends

10/10

Exceptional

14 Jun 2026

Erick

Great hotel, amazing staff

Pet

10/10

Exceptional

12 Jun 2026

Angela

Amazing staff, room, and pool.

Self

10/10

Exceptional

11 Jun 2026

Norberto

Clean rooms

10/10

Exceptional

09 Jun 2026

Mohammed

Very nice staff

Family

10/10

Exceptional

09 Jun 2026

Taelase

Awsome place

Family_with_children

10/10

Exceptional

09 Jun 2026

Mohammed

Great hotel with a great lobby would definitely recommend

Partner

10/10

Exceptional

08 Jun 2026

Michael

We'd like to thank Chris, front desk staff, for helping us make a room change for our second night's stay. Our previous room was in the North tower, 3rd floor which meant we had to put up with partiers up and down the elevator and the bass thumping from the band in the bar. Unable to sleep most of that night however, wonderful accommodations on our second night after a move away from the bar and restaurant area's band. The front deck was helpful and accommodating. Thanks Chris!

Partner

10/10

Exceptional

03 Jun 2026

Mary

Restful and very clean room looking out into garden area

10/10

Exceptional

31 May 2026

Constance

Assistant from desk very pleasant hospitality
Accurate to situations solved issues
Room very clean

Self

10/10

Exceptional

30 May 2026

Ty

It was a great room. Very nice hotel with a very comfortable bed. Very nice staff.
Just make sure to order room service early (before 9 am) as the restaurant closes early.

Self

10/10

Exceptional

30 May 2026

Julie

Such a beautiful property and thw area is really convenient close t9 the stores and off the high way very beautiful weather

Family_with_children

10/10

Exceptional

29 May 2026

John

As usual my stay this time was excellent.

Self

10/10

Exceptional

29 May 2026

David

Clean room good so far. Friendly staff

Self

10/10

Exceptional

27 May 2026

Jovi

Friendly staff at front desk! Rooms and property well maintained, very clean, very pleasant!

10/10

Exceptional

26 May 2026

Art

Keep up the good work! Very glad to have stayed here.

Self

10/10

Exceptional

26 May 2026

Richard

Convenient for my business meetings. Good value for the price for a hotel in this area.

Self

10/10

Exceptional

25 May 2026

Jasper

Great spot to stay for the baseball tournament. Easy, with everything you need.

Family_with_children

10/10

Exceptional

25 May 2026

Amalia

Rooms are clean, staff was kind and helpful and the boys sure enjoyed the pool!!

Family_with_children

6/10

Pleasant

25 May 2026

SHU

Staff was kind and helpful, good environment but rooms old and not good maintained, especially bathrooms are too old.

Friends

2/10

Poor

22 May 2026

Kim

Staff was wonderful. Rooms were very clean.

4/10

Poor

22 May 2026

heather

I wouldn't choose this property again. When I checked in, I asked if it was possible to adjust my check out date due to a change in family obligations. I was told that since I'd booked through a third party (Hotels.com) that only they could adjust my reservation. I spent the next four days going back and forth between the hotel and hotels.com, each telling me they could not make the decision on whether I would be charged for the night I no longer needed. Finally, as I was checking out early in person I spoke with Chris the hotel director and he told me that I would not be charged as long as Hotels.com agreed. I sent a follow up to Hotels.com and gave the representative his name. They said they called and spoke with him, and he refused to refund the final night. I spent my time at this hotel being given the run around because nobody would own the decision to not adjust my booking. If they had been honest up front, I could have moved on, accepted that I would be charged, and enjoyed my trip. I would not give them my business again.

Self

10/10

Exceptional

20 May 2026

Jordyn

Arrived and the staff was very welcoming and gave clear directions to the elevator, and cookies! Room was super clean when I walked in and it smelled good! There was staff cleaning the pool every morning, and there was no noisy disturbances! They were also very helpful on how to use their shuttle services to the SJC airport! Would stay here again if I’m ever in the area!

Friends_and_family Friends

10/10

Exceptional

16 May 2026

Stephen

👍

10/10

Exceptional

16 May 2026

woo Hyuck

Stay only building that has lobby. Other building smells bad and strong Clorox smell in whole building and needs to be remodeled, fixed or repaired. Many broken things in room. New building with lobby is only place to stay. Clean and new

Friends_and_family Family

10/10

Exceptional

13 May 2026

Edward

Room was perfect. Not very quick attention in the dining room, though.

6/10

Pleasant

12 May 2026

Cris

Nice size room, but desk chair had little to no padding, felt like I was sitting on metal tubes. Large gap between entry door and jam; light from hallway lights could be seen. Had to call the front desk 4 times before I spoke to someone about how to connect to hotel's Wi-Fi network.

Self

10/10

Exceptional

11 May 2026

ladeidra

Great customer service

Partner

10/10

Exceptional

11 May 2026

John

I stay here a lot and as usual it was a great stay.

Business

10/10

Exceptional

10 May 2026

Krista

Our stay was wonderful. Beautiful views, nice kightlife and our room was beautiful.

Partner

8/10

Excellent

10 May 2026

Vineet

Good stay in a location in Fremont (here for a wedding) that was convenient to us and everywhere we needed to get to. Took us a hour to get to downtown SF for site-seeing, but we expected that… we chose this hotel because it was near wedding venue, not SF. Room was clean and spacious for two. Basic but nice amenities. I liked the outdoor garden areas and the “California feel” while speaking around the property. Didn’t use the pool. I asked for a late checkout because of a wedding that we were attending on the day of checkout, and the staff was helpful and polite but couldn’t guarantee it so that was a big stressful. In the end it worked out, but was a bit touch-and-go for a while there. Overall, a great fit for us at a good price point. Would recommend if you need to be in Fremont.

6/10

Pleasant

10 May 2026

Josephine

Yes, its good!

Family_with_children

10/10

Exceptional

28 Apr 2026

Yan Shi

非常好！

Family

6/10

Pleasant

24 Apr 2026

Susan

Dirty room and shower had water buildup due to clogged pipes. Hair band from other female found on floor behind door. Cleaning people are terrible.

8/10

Excellent

24 Apr 2026

Erica

We were in town for a party an ddid not have a chance to use the pool but it looked very inviting.

Partner

10/10

Exceptional

23 Apr 2026

Donna

Very nice room and hotel, excellent staff.

Partner

10/10

Exceptional

19 Apr 2026

Jessica

Always a great stay here. Restaurant has good food,pool is always clean ,the staff is very helpful and friendly

Partner

6/10

Pleasant

19 Apr 2026

Lara

Booked a balcony room with a garden view. Didn’t receive a balcony and had a view of the roof and parking lot. Also, toilets were a slow flush and were not fully flushing

Friends_and_family Family

10/10

Exceptional

18 Apr 2026

ladeidra

Great service

Partner

10/10

Exceptional

18 Apr 2026

ladeidra

Great service

Partner

10/10

Exceptional

16 Apr 2026

Chanta

Very nice property

Self

10/10

Exceptional

15 Apr 2026

Kaley

Clean, professional, outstanding

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Joshua

The survey hotel was great. The people are very nice and I recommend recommended to everybody.

Partner

10/10

Exceptional

02 Apr 2026

Sumedha

Front desk staff were helpful in changing my room per my request.

Pet

6/10

Pleasant

02 Apr 2026

Hakim

Dirty bathroom and the shower and sink were clogged. The water flow in the shower was really poor, it felt like there was no pressure at al.
We asked the housekeeping staff and she was going to call someone to come and fix it, but there was no response from anyone.

10/10

Exceptional

29 Mar 2026

Kalanea

—

8/10

Excellent

29 Mar 2026

John

Everything and everyone were great. As always, my stay was very enjoyable.

Business

10/10

Exceptional

24 Mar 2026

Zabi

Perfect stay

Partner

4/10

Poor

23 Mar 2026

Harvey

The airport shuttle was unreliable.

8/10

Excellent

23 Mar 2026

Victor

The room was nice and the bed was comfortable. No complaints besides the jacuzzi was being worked on and the workers were at the time being quite loud. Other than that it was a pleasant stay.

Self

8/10

Excellent

19 Mar 2026

CHIEN YU

地理位置好，附近有餐廳。枕頭床墊的體驗不錯，但唯一缺點沒有自助洗衣機

Self

6/10

Pleasant

15 Mar 2026

Hector

Hallways and room smell fresh paint
Beds too small

6/10

Pleasant

11 Mar 2026

John

I reserved a room that was suppose to have the view of the pond and instead they gave me a room facing the parking lot.

8/10

Excellent

09 Mar 2026

jared

I always try to stay at a double tree whenever i can and this place is pretty good. Only issue i had was the toilet leaked from the tank that sat on the base, either the screws were loose or the gasket went bad. I dont think they fixed it

6/10

Pleasant

09 Mar 2026

Donna

The “Garden Patio” has a patch of grass then parking lot. Not a garden AT ALL.

Partner

10/10

Exceptional

26 Feb 2026

Simonette

Nice and bar is great

8/10

Excellent

21 Feb 2026

Khem

Nice room

Partner

4/10

Poor

14 Feb 2026

Srinivas

The front desk person who checked me in refused to give me complimentary water bottle. I did see the other person Daphny hand over a couple of bottles to another guest who was wihite from under the desk. The lady who checked me in forced me to purchase the bottles from the store. This is ridiculous and frankly I thought this was racial profiling and prejudiced. You people need to train the staff to me more open. At least in California I dont expected to be treated this way.

10/10

Exceptional

13 Feb 2026

Dwayne

Clean room

6/10

Pleasant

09 Feb 2026

Ivy

Clean Facility, free parking, proximity to restaurants across the street, grocery store Food Maxx for supplies, restaurant/ bar staff was awesome, pet friendly were (+) points!

No in room microwave, asked (x3) for change of sheets and conditioner (empty on our first night) then someone showed up and handed me the linens. I was expecting them to change it but was in a hurry for us to leave I don't want to wait.

Saving grace was Bistro 880 lady staff who helped us (2/8) lunch time.

Friends_and_family Family

10/10

Exceptional

04 Feb 2026

Jim

nice place, great beer specials at the bar. great music and dance floor.

Leisure Partner

10/10

Exceptional

30 Jan 2026

Geraldine

The room was spotless and the bed was so comfortable.

10/10

Exceptional

17 Jan 2026

Harold

Yes

Partner

10/10

Exceptional

16 Jan 2026

Pete

The staff was top notch. Everyone I had a conversation with was so attentive and nice.
Room was very clean and quiet area. Although breakfast was not included with the rate it was very good with lots of variety with hot meal option from the kitchen I will stay here again. Thank you.

8/10

Excellent

10 Jan 2026

Rakesh H

Clean room.

Business_and_leisure Family

10/10

Exceptional

08 Jan 2026

PEIYING

everything is nice

4/10

Poor

05 Jan 2026

Vital

Hotel is under renovation and was not informed. Main elevator was out of service and had to use the freight elevator with construction team and was very dirty. TV in room did not work and had to have maintenance come to the room and check it out and he said he would return to fix and never returned.

Self

10/10

Exceptional

02 Jan 2026

Zachary

Beds were great!

10/10

Exceptional

30 Dec 2025

Thomas Ryan

Thank you for an excellent stay!

Business Self

10/10

Exceptional

28 Dec 2025

Mansoor

Very clean, friendly environment

Business_and_leisure Self

8/10

Excellent

27 Dec 2025

Natal

The room was fine except there was a cockroach in the bathroom. I went there during Christmas time and I understand it the holidays but I didn't except the menu selection for room service would be limited. The food i ordered was good but wanted the salmon instead. Overall a good experience.

Leisure Self

10/10

Exceptional

26 Dec 2025

Geraldine

Everything was excellent 👌

Leisure Partner

10/10

Exceptional

19 Dec 2025

Jannie

I practically have to live there so as a regular the staff is very nice and remembers my preferences.

Business Self

6/10

Pleasant

15 Dec 2025

Gloria

Stayed here this past weekend and although the actual room was OK, not dirty but outdated. What made this stay not a 5 star was the broken elevator for the 4th floor. And we were given a room on the 4th floor. Like if you know it's not working, why continue to book rooms on that floor? We would have to wait 10-15min each time we needed to go back up for someone to come down the other elevator. And we were there 2 nights and not once did we even see maintenance attempting to fix it. There was just signs posted it was out of order but the signs looked old so who know how long it's been out of order. The hot tub was out of service and I had seen a review a couple months ago on this issue so not sure if it's been out of service this long. The price was higher than other places we looked at so I figured it would be nicer and we didn't get working elevator, not even continental breakfast included. Another issue I had was that I'm an exclusive pumping mom and had called 3 times the week before to confirm if there was mini fridge and a freezer and each time was told yes the mini fridge had a freezer compartment. Once we arrive, turns out it was only a fridge. I would have been better prepared if I would have known. I called the front desk if they could freeze my ice packs then and they said no that I would have to contact the Bistro 880 and ask if they can help, but didn't even attempt to help me even though I was their guest.

Leisure Partner

2/10

Poor

15 Dec 2025

DeJone

My car was broke into

8/10

Excellent

14 Dec 2025

Carmela

Front desk staff not friendly & rude (don’t have his name) . But Erika & ray were outstanding.

Friends_and_family Friends

8/10

Excellent

14 Dec 2025

Joanne

Room was nice and clean. They had a Christmas party Friday night and didn’t save any parking for guests. I had to park at the back of the building with all the construction equipment. I walk with a cane. I asked the desk if there was a short cut to get to the back of the building when I checked out. They told me I had to walk all the way around the outside of the building to get to my car.

8/10

Excellent

11 Dec 2025

Nancy

The food served for Arthur Murray Winter Ball was excellent! Best Ive had at a event function.

Leisure

10/10

Exceptional

08 Dec 2025

Juan

I like the room. The staff was

10/10

Exceptional

03 Dec 2025

Josue's

Great place and great pool area

10/10

Exceptional

30 Nov 2025

Edward

Room and reception were perfect.

6/10

Pleasant

30 Nov 2025

Stacie

The staff was helpful in sending security to a room next to mine with people playing loud music and drinking and yelling. I wish they would have kept an eye on it because about an hour later they were back at it and i had to call AGAIN. I stay here because it is always quiet due to the party policy. But i slept bad and work was very hard today.

10/10

Exceptional

28 Nov 2025

james

Excellent

Leisure

10/10

Exceptional

23 Nov 2025

Elia

Excelente y más el personal muy atentos

Leisure Family_with_children