Hilton Garden Inn San Jose/Milpitas

United States , San Jose - Silicon Valley - CA
MILPITAS, 30 Ranch Drive
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100 reviews shown

6/10

Pleasant

20 Mar 2026

chris

Just spent the night. The freeway was kind of noisy.

Self

6/10

Pleasant

15 Mar 2026

sally

Nice hotel, clean property

Partner

6/10

Pleasant

01 Mar 2026

Jens Joeren Tybo

The staff were consistently friendly and welcoming, and the location is excellent. Overall room standard was good.
However, I would like to share several improvement suggestions:
Breakfast: Each morning I ordered the avocado sandwich listed on the menu and was told it was sold out. After repeated attempts, a staff member explained they are only allowed to purchase avocado once per week. If a menu item is consistently unavailable, supply planning or menu adjustments may be needed.
Bedding: The duvet had no proper cover, only sheets wrapped around it, leaving the duvet exposed. As duvets are unlikely washed as frequently as sheets, this feels unhygienic and below international expectations.
Air conditioning & ventilation: The AC unit seemed old and was quite noisy, making it uncomfortable to use at night. In mild weather, natural ventilation would be preferable, but windows on the 2nd floor only open a few inches. Limited fresh air combined with a noisy AC reduces comfort.
Courtyard: The outdoor courtyard feels underutilized. The option to dine outside or simply enjoy a beer there would significantly improve the guest experience. I believe gym users would also appreciate this.
Room details: A bottle opener and proper glasses in the room would be a simple upgrade. My room had a brownish color scheme with some stained walls (happy to share photos). Proximity to the highway also affected comfort.

Self

4/10

Poor

23 Feb 2026

Constance

Room heating system was very loud. Alarm clock was set to a different time or looked like it had never been adjusted to the correct time. Tiles were loose in the shower.

4/10

Poor

21 Feb 2026

Samson

smells cigarete they need to purified it

10/10

Exceptional

09 Feb 2026

Brandon

Clean and quiet

10/10

Exceptional

09 Feb 2026

maggie

Yes

4/10

Poor

09 Feb 2026

robert

Photos made it look a lot nicer. Pretty rough spot. Windows were open/unlocked when we arrived and our room was on the ground floor. Could not find any safes in room. No mattress on the bed when we arrived and had to request for a mattress.

Business_and_leisure Family

6/10

Pleasant

09 Feb 2026

Bob

average

10/10

Exceptional

06 Jan 2026

Isidora

Muy agradable el lunar me encanto volveria a regresar en mi pronto viaje

6/10

Pleasant

03 Jan 2026

Alvin

No hot water in room, staff changed us into another room but had to run the shower for 30mins before hot water started running. TV kept on cutting off on multiple channels.

Leisure

10/10

Exceptional

26 Dec 2025

andy

Early check in

6/10

Pleasant

17 Dec 2025

Citlaly

The halls and elevators smelled like rotten eggs but besides that it was okay

Leisure Partner

10/10

Exceptional

12 Dec 2025

william

Very clean…. Rooms and lobby very nice

Business Self

4/10

Poor

10 Dec 2025

Bethany

So many inconveniences

Business Self

10/10

Exceptional

01 Dec 2025

Elizabeth

The staff was warm and welcoming! We were only there one night and didn't eat breakfast. The room was clean and bright.

Friends_and_family Family

8/10

Excellent

30 Nov 2025

Lori

Good location, clean updated rooms.

Friends_and_family Family

10/10

Exceptional

12 Nov 2025

Carlos

Our room was very comfortable, will come back again

Business Partner

10/10

Exceptional

10 Nov 2025

James

Perfect spot

Leisure Friends

8/10

Excellent

09 Nov 2025

Rebecca

The staff were always very friendly and helpful. The room was large enough for my family of 4. The pool was fun but we needed to ask for towels as they didn’t restock them too often. The breakfast was included but the continental side was very limited and a lot of the devices were broken like the toasting machine. We opted to order breakfast on the second day and that was much better.

Leisure Family

8/10

Excellent

30 Oct 2025

Helen

Very good

Self

10/10

Exceptional

26 Oct 2025

Steve

Clean

8/10

Excellent

12 Oct 2025

Beverley

The tv was terrible. The signal was dropped every few seconds. It was not enjoyable.

Leisure Partner

8/10

Excellent

05 Oct 2025

Cheryl

Quick check in, clean room.

Leisure Family

10/10

Exceptional

07 Sep 2025

arlene

Place is nicely maintained. Cleanliness, staff are attentive and dog friendly is a definite plus. We will be staying here again when we visit family.

Leisure Pet

10/10

Exceptional

06 Sep 2025

Matt

Front desk was great! Hopeful with restaurant recommendations. Room was clean. Would stay again! In the same parking lot as In and out:)

Leisure Family

10/10

Exceptional

31 Aug 2025

Guru J R V

Hotel was recently updated.. clean rooms, close by many food options and easy access to freeways. Works well for business travelers

2/10

Poor

20 Aug 2025

Katrina

Absolutely horrible attempt to check in, front desk lost the reservation had to put $100 deposit down and I’m still not certain if they figured it out. Had the email to show them the Expedia reservation number and everything should’ve been in order this hotel is not satisfactory and should give some form of credit for this horrible experience.

10/10

Exceptional

14 Aug 2025

Kenneth

Plenty of dining and shopping options.

Leisure Partner

6/10

Pleasant

13 Aug 2025

Sara

Very clean. Over priced and limited food options

Leisure Partner

10/10

Exceptional

11 Aug 2025

Jennifer

It's nice

Leisure Friends

10/10

Exceptional

06 Aug 2025

Erin

great place to stay! close to levi’s stadium. nice & clean!

Leisure Partner

10/10

Exceptional

04 Aug 2025

Katie

Staff was great and friendly. Went for a popular concert and staff was mindful of the business to make a faster check in.

Friends_and_family Family

10/10

Exceptional

03 Aug 2025

Rachel

Excellent Cozy and clean Hilton

Quick night trip for a concert at Levi stadium. Love the Hilton. Comfy Clean and safe.

Friends_and_family Family

10/10

Exceptional

26 Jul 2025

David

Staff was very friendly and the property looked very nice and clean.

Leisure Self

8/10

Excellent

21 Jul 2025

con

I like the property very much with its nice, clean room, clean and safe handle bar for elderly people in the bathroom,..…but I think the inn better install a safety box for every room to make the tenants feel safer.

Leisure Partner

10/10

Exceptional

15 Jul 2025

Janene

Clean modern

Leisure Partner

2/10

Poor

15 Jul 2025

Verified traveler

Disappointing

Stayed 2 nights. First night went well, second night had to leave IMMEDIATELY because of a gas leak that was NOT safe to sleep in. Tried to get a refund for 2nd night but was declined because of their policy.

Partner

6/10

Pleasant

10 Jul 2025

Katie

Concert staycation

It was very nice got there as plastic was coming off new furniture. Looked very clean and updated! Room was nice and spacious. Bed was comfortable could have used more blankets. It was great till I heard screaming and yelling then the cops showed up. I called front desk as my son was returning from concert to make sure he could get in no one answered. Waited and seen more cops come with woman yelling he’s over there, then called again and was told the front entrance was ok and cops have people contained. When checking out noticed a big window in front was busted. Liked having so many food options near. Hot tub was closed.

Friends_and_family Family

8/10

Excellent

07 Jul 2025

Gabriella

They’re renovating right now so it was a little dusty and inconvenient to go around the construction area, but there was plenty of signage directing you to the right places. My bathroom tub was broken (had to jam a towel under the stopper to keep it up) but everything else was great! Worked well for my weekend trip around South Bay, really close to the freeway.

Leisure Self

10/10

Exceptional

28 Jun 2025

Eugenia

It was great

Leisure Family

8/10

Excellent

28 Jun 2025

Brett

Very convenient location. Close to things to do. Shopping, dining, and entertainment nearby at a good price.

Leisure Partner

10/10

Exceptional

28 Jun 2025

Verified traveler

100/10 customer service!

I checked in and was told that the room I had gotten (two full size beds) was not available and was upgraded to a king size bed (for free) and they provided an extra twin bed for free. They also provided more blankets, towels and pillows. Overall it was a great stay.

Friends_and_family Family

10/10

Exceptional

25 Jun 2025

Verified traveler

Clean and convenient

The hotel was clean and in a convenient location to attend a show at Levi’s stadium. Staff was nice. Hotel currrently undergoing renovations but not disruptive to our stay

Friends_and_family Friends

8/10

Excellent

24 Jun 2025

Melody

Limited parking close to the building. Due to construction about half of their parking spaces are taken and then they have a ton of handicap parking thats not being utilized, it limits where you can park. They share a large parking lot with another hotel, and the other hotel has a security guard telling us we had to park further away.

The beds are very hard. Not a comfortable nights sleep. So if you like hard beds this place is for you.

The showers are nice, but you have to turn it on standing in the shower, therfore you get cold water on you first. Not pleasant.

The only plus is their pool is heated and it was nice taking the kids to the pool.

I will not stay at this hotel again due to the negative issues.

Leisure Family

2/10

Poor

16 Jun 2025

Hetty Mae

Front desk is horrible. I think her name is Cecilia. She is off putting and has a bad attitude. She shouldn’t be working in any field of hospitality since she lacks the skillset.

Leisure Family

4/10

Poor

09 Jun 2025

Todd

Pretty crappy for hilton garden… they’ve gone way downhill!

Business Self

8/10

Excellent

09 Jun 2025

erik

Hotel was clean despite having remodeling going on. Staff was friendly and helpful.

Friends_and_family Family

10/10

Exceptional

08 Jun 2025

antoinette

Stay was pretty decent

Business

10/10

Exceptional

06 Jun 2025

Terence

Always a pleasure to stay here. I usually book direct but for some reason Expedia offered a far better price this time around.

Super convenient location right at the intersection of I880 and CA237

In-n-out literally across the parking lot, great for late night munchies.

Walmart is across the road for anything you need.

My room seemed to have a bit of a fly problem as there was a continuous supply of small flies and the occasional mosquito.

The hotel is getting it's main lobby/reception area remodeled at the moment so there's the odd noise during the daytime.

One complaint that was slightly annoying for me (as a business traveller) was that the walls are paper thin. I could hear the TV of the room across the hall, as well as the conversations of those in the rooms next to mine.

Other than that... There's a reason why I keep coming back to this hotel... It ticks all my boxes for a good stay especially considering the price it usually goes at!

Business_and_leisure Self

10/10

Exceptional

02 Jun 2025

Veronica

10/10

Exceptional

28 May 2025

Thu Van

Everything is convenient. Friendly staff.

10/10

Exceptional

18 May 2025

Derek

I take one night for my occasional party at close by restaurant. That locations is clean and quiet no issues for me

Leisure Family

8/10

Excellent

12 May 2025

Quang

Good locations, room clean, and quiet.

6/10

Pleasant

29 Apr 2025

Douglas

Not as advertised

Upon checking in we were notified that the pool, hot tub, restaurant, and bar were all closed due to renovations. It would have been nice to know this before booking…

Friends_and_family Family

6/10

Pleasant

26 Apr 2025

Kamala

The hotel is in a good location convenient to restaurants. However, the room was not as described. No tea bags or milk for guests. No water. The pillows were soft and uncomfortable. It didn’t seem housekeeping was doing its job right. The lights are not bright in the room. Hilton could do better. We have stayed in other Hiltons before.

Leisure Partner

2/10

Poor

21 Apr 2025

Prasuna

They are not letting anyone use pool or gym.

10/10

Exceptional

16 Apr 2025

Ricardo

clean

Business Partner

10/10

Exceptional

14 Apr 2025

adrianna

Wonderful experience staff was very nice the rooms were clean plenty of places to eat close by I would definitely recommend this one

Leisure Family_with_children

6/10

Pleasant

15 Mar 2025

Verified traveler

It was ok, not great

You can hear everything between the walls and in the halls. You can even hear the footprints from above. My room was nice and had all it needed. Not all the channels on the TV have a connection or if you are watching something you could loose a signal at the most important part of the show. Many fast food places in walking distance.

Business

10/10

Exceptional

09 Mar 2025

Verified traveler

Loveeee our stay.

Love our stay as always thank you!

Friends_and_family Family

8/10

Excellent

04 Mar 2025

Irene

Property was in a very close to restaurant, and others, very convenience location.

Leisure Family

2/10

Poor

01 Mar 2025

gordon

Dirty and stinks, I knew this place was ghetto when I checked in and they are trying to sell me nissan cup of noodles ! Room was not clean.

Business Family

4/10

Poor

07 Feb 2025

Verified traveler

Awful experience

We requested a new fridge because the one we had wasn’t working. We have a baby so we needed to store her food. The front desk worker told us the fridge was fine and that nothing was wrong with it. We asked if someone could look at it again. They had us pack up all our things and move to another room at 9:30 pm with a baby. Dropped off the keys, saw us struggling holding everything with a baby and didn’t offer to help at all. We had to unpack and get settled in again. Walls are extremely thin so you could hear everyone talking from the hallways and room beneath us. Bathroom was also dirty in the second room. Did not get any rest at all after a long day of travel.

Friends_and_family Family

10/10

Exceptional

02 Feb 2025

Katharine

They were renovating it so the contitions were a little off, but it was super comfy, quiet, and clean. Will stay again.

Leisure Family

8/10

Excellent

27 Jan 2025

Diana

I would like to see in the future the continental breakfast is served at the hotel.

Leisure Friends

6/10

Pleasant

23 Jan 2025

Mary

Some areas were under construction so no breakfast. Pool still accessible though and it was warm despite the cold weather.

Friends_and_family Family

10/10

Exceptional

12 Jan 2025

Jose

Friendly staff

Leisure Family_with_children

10/10

Exceptional

01 Jan 2025

MingYuan

Excellent

10/10

Exceptional

31 Dec 2024

Brandon

Hot tub was not watm. Obly negative part of the stay. Overall, great place and great staff

Leisure Family_with_children

4/10

Poor

31 Dec 2024

Tyler

Hotel is under Reno’s in the lobby, and feels a bit neglected. Jacuzzi had no towels, snails around it and stray cats.

Staff was super friendly but just seem like they need more people to maintain the property.

Business

10/10

Exceptional

29 Dec 2024

Ramon

Great Experience and definitely go back.

Business_and_leisure Family

10/10

Exceptional

26 Dec 2024

VINCENT

Great!

4/10

Poor

26 Dec 2024

miguel

I need to know why u won’t approve my extra stay

10/10

Exceptional

26 Dec 2024

CRYSTAL

Great

10/10

Exceptional

25 Dec 2024

Ana

Great short stay

Overall good. Bed was comfortable. Towels were great. The room has a window so it was great for fresh air. Has all the basic essentials to have a good stay.
Hotel is currently under renovation, to go breakfast was underwhelming but good.
Receptionists were friendly and accommodating!
The shower was small so if you’re of a certain size please take note of that situation. Water pressure/temperature was great. Has a laundry mat and good gym. Close walk to food establishments. Parking was safe.
Overall a great stay. I would book with them again!

Business

8/10

Excellent

21 Dec 2024

Mario

No comment

Leisure Partner

8/10

Excellent

10 Dec 2024

Rachel

There was construction in the lobby.

Partner

8/10

Excellent

19 Nov 2024

leslie

The parking

Leisure Partner

10/10

Exceptional

18 Nov 2024

CHRISTIAN

Great place to stay for 49ers game

Had a great stay after the 49ers game nearby at Levi’s stadium. Staff was great and got us into our room early to drop our stuff before the game. Room was nice, comfortable and newly remodeled. Only issue was minor ant problem, but wasn’t a big deal. Great location and walking distance to tons of restaurants. Will definitely stay here again when we come to town for a game.

Friends_and_family Family

2/10

Poor

14 Nov 2024

ANKIT DIPAK

Noting unique about the property except In n Out burgers nearby. Parking lot attendant fights with you to park far away from Hotel, terrible customer experience. I will not recommend to anyone

Business_and_leisure Self

8/10

Excellent

12 Nov 2024

Gopalkrishna

Wish we were given a better compensation, instead of donuts, for the fire alarm that rang in the middle of one nights (4:30am) we stayed when we were standing in the intense cold weather

Leisure Family_with_children

6/10

Pleasant

10 Nov 2024

Verified traveler

Get what you pay for

The price was right but as they say you “get what you pay for”. Along with being under renovation, our hotel room itself was not left in a super clean state. Stray hairs were on the bedding and the shower (which did have portions peeling off the wall). Check in staff was not personable but check out staff upon leaving was very kind and helpful/personable.

Friends_and_family Family

10/10

Exceptional

10 Nov 2024

Eddie

Nice and clean

Leisure

10/10

Exceptional

09 Nov 2024

jose

Good spot

6/10

Pleasant

30 Oct 2024

James

Middle of renovation. Room not ready. Friendly staff

Friends_and_family Family

6/10

Pleasant

24 Oct 2024

Ayla

It was subpar, we got in late in the evening parking is very limited, the location shares a parking lot with another hotel. When we arrived I parked in a parking spot which assumed was open parking then immediately got yelled at my some rent-a-cop security guard how I couldn’t park there because it belonged to the other hotel in the parking lot. I made 5 kids with me travel for my sister’s wedding & was told I had 5 minutes to check in and then move my car. When we got into the room I went to shower & was locked in the shower because the sliding door got stuck because the top part of the shower was rusted so the door was extremely hard to open from the inside. Beds were okay, didn’t stay to eat as breakfast was a little pricey for what they were serving.

Friends_and_family Family

4/10

Poor

23 Oct 2024

Carin

Unfortunately, we were given a room that hadn’t been cleaned yet. Staff were unable to locate any available rooms, although they tried, so
we ended up going to dinner and checking in later. We needed up in the same room and it wasn’t very clean. We spent some time in the lobby area and found the tables to be extremely sticky both days.
The staff were welcoming, helpful and patient.

6/10

Pleasant

21 Oct 2024

Phu

I like the fact that is very convenient because of the shopping and stores around within 5 miles distance. This time I was assigned to the second floor to a room which has a very strong smell. At night, the people on the upper floor was noisy, the banging noise of the floor which I keep waking me while I am trying to sleep… I asked for the higher floor and was told the rooms are not available. I am a bit disappointed and also they place on the credit card $100 per night deposit. If I stay 5 nights then a $500 hold on my credit card… I asked why and the answer was that I booked through a third party instead of booking through them.

Business_and_leisure Self

10/10

Exceptional

14 Oct 2024

James

We were in town for 49ers game. Hotel location was excellent; was able to do early check-in for a modest fee and was an Uber to the game and the train/ and car ride with fellow hotel guest back to hotel. Post-game we cooled down in the outdoor pool post-game; LEVI stadium was very hot the day of the Cardinal game.

Leisure Family

10/10

Exceptional

11 Oct 2024

Luis

Property had some remodeling going on, but that didn’t impact our stay. Only odd thing found in the room was hair on the bathroom floor, shower walls and bathroom door.

2/10

Poor

04 Oct 2024

Alejandra

FOR THE 1k stay for 3 nights they could have at least had complimentary coffee /water or breakfast. NEVER AGAIN

Business

4/10

Poor

19 Sep 2024

Madelyn

My room, which was pricey compared to neighboring hotels, had an unobstructed view of the air conditioning unit and ventilation stack on the roof. At well over $300 with additional fees, it was laughable.

The bathroom was very small with one sink, and the tub was repainted, not replaced. Check in was very slow. We ate in the hotel and the burgers we dry, overly salty and the order came out wrong.

I am in the area all the time, and I would never stay here again.

Leisure Pet

6/10

Pleasant

02 Sep 2024

Anika

Couple trip

It was an okay stay for one night I have two complaints one was there was no sugar for the coffee or anything to stir coffee with the ice bucket was dirty I had to clean it myself

Partner

8/10

Excellent

11 Aug 2024

Teresa

Nice room

Newly remodeled room. Very nice and comfortable bed

Friends_and_family Family

10/10

Exceptional

04 Aug 2024

Michelle

Nice place all around.

10/10

Exceptional

02 Aug 2024

Kaprai

It was okay

4/10

Poor

28 Jul 2024

Lora

Poor maintenance Crew!

The Air-condition was leaking water all over the rug. Did not noticed it until we returned to are room late at night. The toilet seat was broken. Told the desk clerk in the morning. Her reaction was sorry.

Business

8/10

Excellent

25 Jul 2024

Anthony

Ants in the pants

Great location. We had ants in our room and the staff was phenomenal at getting us moved to a new room for our stay!

Friends_and_family Family

6/10

Pleasant

19 Jun 2024

Eliane