Sonesta Silicon Valley

United States , San Jose - Silicon Valley - CA
Milpitas, 1820 Barber Lane
Show on Google | Website | Map

100 reviews shown

6/10

Pleasant

17 Mar 2026

Yizhen

I wanted to raise a couple of concerns regarding my stay, as the experience fell significantly below what I would expect from a four-star hotel.

First, the $19 parking fee is difficult to justify given the complete lack of enforcement. After paying, I was not asked for a license plate number, and there appears to be no monitoring in place. This raises a fundamental question as to what the fee is actually for. In practice, it creates an unfair situation where guests who comply are charged, while others could easily park without consequence. Additionally, the hotel is located in an industrial area with abundant parking, which further makes this charge feel unreasonable. When I asked staff, the only explanation provided was that “it is Silicon Valley,” which is not a meaningful justification.

Second, I was very surprised that there were no food or coffee options available after 11 a.m., even on a Saturday. I was unable to get even a basic hot latte, as staff stated they had already “filed the report.” For a hotel of this category, the complete lack of basic daytime service is unacceptable.

Overall, these issues made the experience feel far below four-star expectations. I hope this feedback is taken seriously, and I would appreciate if you could address these concerns accordingly.

Self

10/10

Exceptional

16 Mar 2026

Rhiana

Lovely

8/10

Excellent

16 Mar 2026

Mike

Great staff and personal just the mattress in our room was wear out not comfortable at all, they need to get new mattresses

Family

10/10

Exceptional

16 Mar 2026

Henry

Clean & well kept

Family

10/10

Exceptional

16 Mar 2026

KATHY

Hotel was very clean & welcoming. Was very surprised on the size of the room. Did not use pool area but looked inviting. Was not happy that breakfast was an extra charge & had to pay a parking fee. Hotel was in a business area, very quiet, I would have never guessed this hotel was there. Definitely will stay again.

Friends_and_family Family

8/10

Excellent

15 Mar 2026

Stephen

Properly was great and great location. Team was accommodating

4/10

Poor

15 Mar 2026

Derek

Stop having people pay for parking fees, that's some b******* stop nickel and diminess

Self

10/10

Exceptional

14 Mar 2026

Steven

Great

10/10

Exceptional

14 Mar 2026

evelyn

Everything was the best and clean

Partner

10/10

Exceptional

13 Mar 2026

Rosy

Good

Partner

10/10

Exceptional

09 Mar 2026

CHAD

Another amazing weekend stay at my favorite hotel in Milpitas.
Everything was wonderful from the room to the food.
Decided to check out the Ribeye Steak this time and I was not disappointed. Tender and perfectly cooked to temperature by head chef Darius. Definitely will be getting that again. Shoutout to bartender Maria on a perfect Long Island ice tea and great conversation.
Front desk staff are definitely a shining light when you arrive. You’ll be happy with your stay from check-in to checkout.
Any issues or concerns are quickly dealt with by the friendly maintenance staff. Great job guys.
Look forward to my return weekend. .

Self

10/10

Exceptional

07 Mar 2026

Navneet

Clean, friendly staff, quiet and peaceful

Family

4/10

Poor

05 Mar 2026

Thein

The room was hot even if I set the temperature to 65%

Business

10/10

Exceptional

03 Mar 2026

John

I would definitely recommend this hotel. It was perfect

Partner

10/10

Exceptional

03 Mar 2026

Julie

Hotel is amazing and beautiful! It's in a safe location and has a welcoming atmosphere.

Friends_and_family Friends

10/10

Exceptional

02 Mar 2026

David

Was absolutely the best place to stay to visit San Jose and San Francisco, breakfast was the best I’ve ever had in my life the dinner was as well chef was really good felt really private was and awesome place to stay for the game ! I will be recommending people to stay at this hotel .

Friends

10/10

Exceptional

01 Mar 2026

Richard

The room is spacious and big. The location is very quiet. Staff were very helpful. We had a great time at the bar with the bartender Bu who made us his signature cocktails. And the breakfast buffet, perfect.

10/10

Exceptional

01 Mar 2026

Daniel

Amazing stay

Partner

6/10

Pleasant

27 Feb 2026

David

I’ve stayed here on business probably 30 times the rooms and service are great! However they recently added a $20 overnight parking charge that’s not listed or included on here. More frustrating since there’s about 75 open spots around the property every stay.

Self

10/10

Exceptional

27 Feb 2026

Tammy

Staff was amazing and gave me a free room upgrade! Love staying here anytime I am in San Jose.

Self

10/10

Exceptional

25 Feb 2026

CHAD

With so many options on hotels in the area, the Sonesta Silicone Valley on Barber Lane, is a hotel that keeps you wanting to return.
The attention to detail and hospitality is hands down the best you'll find in the San Jose and Milpitas area.
Close to everything you might want to go see and visit, plus has an exceptional restaurant with top quality food and a great selection of desserts to cure that sweet tooth. The bartender at restaurant Buu is fun to talk to and very
Rooms are always clean and tidy. No smoke or sewer smell that you might fine in other hotels. This is a huge plus in my book. Love the walk-in showers that are very spacious and hot water almost on demand when you turn on the faucet. The shower products are very nice to have in the shower as well.
The small store near the front desk is extremely convenient if you forget something from home. Great little snacks plus sandwiches and drinks that are great if you come in after restaurant/bar closes.
Front desk Manager Renee and Assistant Manager Cassandra are definitely a huge asset to this hotel. They take customer service to another level.

10/10

Exceptional

24 Feb 2026

Norma

Room was clean! And nice pool and hot tub

Friends_and_family Friends

10/10

Exceptional

24 Feb 2026

Patrice

N/A

10/10

Exceptional

22 Feb 2026

Bing

Clean, quiet, safe, staff, price etc, all good ! Thank you!

Family

4/10

Poor

21 Feb 2026

KETAN

Staff and stay was fairly good but few things disappointed me. First thing, The room in which we stayed was not equipped with microwave. In addition to this, bathroom door lock was not working.
At the time of booking on Expedia, it was not mentioned anywhere that we have to pay parking fees. During Check in process, I was told that I will be charged $19 per night as parking fee. Information should be properly communicated .

Family_with_children

10/10

Exceptional

20 Feb 2026

Wenhong

Great host nice room very comfortable

10/10

Exceptional

20 Feb 2026

Yifan

clean room

10/10

Exceptional

17 Feb 2026

Maria Lourdes Bernadette

I like staying here vs the other Sinesta in Milpitas when I travel to NorCal for work because it’s a newer built so the rooms are huge and beautifully designed. It’s unfortunate that they’re now charging for parking $19 a night and they were out of bedroom slippers that day I stayed here.

Self

8/10

Excellent

17 Feb 2026

Terri

Room was great, clean and had a big shower with great water pressure. Hotel was pretty quiet, staff were all amazing. The breakfast add on was a little pricey but it’s convenient and the food wasn’t horrible. I only gave four stars because the beds are rock hard which, after a day of walking around San Jose, the bed was not comfortable at all. The comforters on the beds sound like paper rustling any time you move.

Family

2/10

Poor

15 Feb 2026

TONY

too closed to the high way. And they have old windows, so you hear the noise all the night.

6/10

Pleasant

15 Feb 2026

Shams

Not the best option to choose

Business Family_with_children

8/10

Excellent

15 Feb 2026

alexey

The staff members were friendly and helpful. The room was clean. The atmosphere and decor were pleasant. There were nice a few nice sitting areas in the corridors in addition to the lobby. The main improvements I would suggest would be that the mini fridge in the room should have a freezer compartment and that the lobby should have complimentary coffee/tea. Also, there are not many amenities near the hotel, although the hotel itself is nice.

Leisure Family

10/10

Exceptional

14 Feb 2026

Jacob

Very nice great staff

10/10

Exceptional

11 Feb 2026

Christopher

Great staff always clean love this place

10/10

Exceptional

10 Feb 2026

Colleen

Staff went out of their way for their guests and displayed extreme professionalism. Rooms were clean,

10/10

Exceptional

10 Feb 2026

Roland

Staff was great. Room was spacious

Leisure Pet

10/10

Exceptional

02 Feb 2026

Shanquella

Clean room, great staff,

10/10

Exceptional

02 Feb 2026

anna

Very good clean new hotel; spacious room, convenient to all major freeways, 10 minutes from San Jose airport. Great for business trips to Silicon Valley.

Self

10/10

Exceptional

02 Feb 2026

CHAD

Once again, I’m totally amazed on how this hotel can go above and beyond on the service I’ve been given while staying here every weekend for the past 3 months.
Front desk manager Renee is such a kind and personable individual that truly knows how to treat guest. You can definitely tell she passes her skills on to her staff, because they definitely shine. I have to add on how disappointed I was to pack up and leave on Sunday. Feel like I could live at this hotel for a long time. Room was incredible and the cleanest place I’ve ever stayed at. Housekeeping staff does a great job. Leave them a little something for their services, they work hard and deserve it.

Shout out to Rafa (maintenance staff) for his quick response to the key card reader issue. He has great skills that are definitely worth giving him a big thank you.

As always, Buu, Darius and the kitchen staff know how to make amazing culinary dishes Don’t hesitate to get the Manzanita burger. You can taste the quality of the beef and vegetables they use, and the bacon jam is next level.

I have no need to stay at any other location but here, and after you’ve stayed once, I’m sure you’ll agree and return.

See you soon!!!!!

Business Self

2/10

Poor

01 Feb 2026

SOPHIA

Terrible allover. Phone didn't work. Sink and shower drain didn't work. Shower likes in the river.

Leisure Family

10/10

Exceptional

30 Jan 2026

Kennith

Quite, convenient, and offered room upgrade to Expedia VIP

6/10

Pleasant

29 Jan 2026

Nohemi

The staff were not very courteous. Also I was sleeping and the fire alarm sounded and nobody took the time to inform us it was false alarm. So I had to dress up and go check what was going on

Business_and_leisure Partner

10/10

Exceptional

28 Jan 2026

CHAD

Yes....I'm a regular here, but that's because the staff at this hotel go \"Above and Beyond\". This place makes you feel like family.

Parking lot, hotel property and rooms always clean and welcoming. Maintenance staff are fantastic.
.
Huge thank you to Asst. Mgr. Cassandra for doing what you do. This doesn't go unnoticed.

Front desk staff always friendly and welcoming every time you walk in the door. Check in is so fast and simple.

See you soon!!!!!

Business Self

10/10

Exceptional

26 Jan 2026

Roberto

Third time staying in this hotel. It’s a convenient location if you’re planning to commute from the airport to downtown as it’s in close proximity to both locations. Rooms are great, bed is comfortable, great water pressure and temperature control. I have been upgraded to a Jr Suite every time which is very spacious. I haven’t tried their breakfast yet. Parking is around $20 nightly. Easy check in / check out process. So far, planning to stay here again each time.

Business

10/10

Exceptional

25 Jan 2026

Hector Miguel

Staff was attentive and helpful , easy check in and out. Room was clean. Breakfast buffet was pricey with limited items, waiter was excellent.

Leisure Partner

10/10

Exceptional

21 Jan 2026

Edgar

Room was spotless like always. Front staff and house keepers are always so polite.

Leisure Partner

8/10

Excellent

19 Jan 2026

Amit

Spacious room. Room conditions and hotel conditions are not price worthy. Staff for breakfast was not sufficient. Not a single table available. All tables have dirty dishes. Not cleaned in timely manner.

Business

10/10

Exceptional

19 Jan 2026

CHAD

Front desk staff are amazing. They helped a small concern with my room which was quickly taken care of by the housekeeping staff. Big shout to these ladies who were very nice and made things better. Please give them my thanks for all they do.
As alway Buu and Darius at the restaurant are amazing.

All the staff make you feel like family. Wish I could give more than 5 stars. See you all soon.:)

Business Self

10/10

Exceptional

18 Jan 2026

LISA

Clean room, staff have great customer service.

Leisure

6/10

Pleasant

18 Jan 2026

Hoa T

Overall, the hotel is good. However, the soundproofing between rooms could be improved. Footsteps from the upper floor can be heard in the room below, and when the neighboring room closes the door, it makes a loud noise that can be a bit startling during sleep. In addition, the parking fee is quite high. It would be appreciated if the app could be more transparent about parking fees before guests book a room.

Business Family

10/10

Exceptional

17 Jan 2026

Ximeng

Good hotel

10/10

Exceptional

17 Jan 2026

CHAD

Amazing staff and great food.

Business Self

10/10

Exceptional

17 Jan 2026

CHAD

The staff here make you feel like family. Always great service. Highly recommend this hotel.

Business Self

8/10

Excellent

15 Jan 2026

Richard

Sta

10/10

Exceptional

12 Jan 2026

Patrick

Great service and clean rooms. Can’t beat it for the price

10/10

Exceptional

12 Jan 2026

Cecile

All of the Staff that we interacted with were all extremely helpful and kind. Rooms were clean and beds comfortable and spacious. Definitely recommend anyone to stay at this hotel.

Family

8/10

Excellent

09 Jan 2026

Elizabeth

Clean

10/10

Exceptional

09 Jan 2026

Mark

I did not have breakfast, however everything was great!

Business Self

2/10

Poor

07 Jan 2026

phil

I had to pay for parking and not many parking spots to park the parking lot was being worked on. Starting at 7am the sound of jack hammer outside the room was unbearable. Trying to sleep was not happening

Business Self

10/10

Exceptional

06 Jan 2026

Harmony

Everything and everyone was great.

Leisure

10/10

Exceptional

06 Jan 2026

CHAD

When you find a great hotel to stay at, you always want to come back. When it comes to service, the staff here take customer service to a whole new level.

Shout outs to: Renee, Leo, Arlin, Susan, Alo, Dellanie and Maria. Also, I can't leave out the restaurant staff: Buu (always fun conversation) and Maria when I stay on a Sunday night (super sweet) and of course Darius the chef who makes an amazing burger.

I'll continue to stay here as long as I can until my job takes me to another location.

If you're looking for great service, great food and a clean room, look no further than this Sonesta.

See you all soon.

Business Self

10/10

Exceptional

05 Jan 2026

Monika

Clean room and friendly staff

Partner

10/10

Exceptional

04 Jan 2026

CHAD

Amazing customer service from

10/10

Exceptional

04 Jan 2026

Jennifer

Friendly staff. Clean rooms. Dining options. Would stay here again

Business Family

10/10

Exceptional

04 Jan 2026

Cindy

Clean, new, annd easy access!

Leisure Family

10/10

Exceptional

03 Jan 2026

Gonzalo Andres

Excelente

Leisure Family

10/10

Exceptional

02 Jan 2026

alexander

This was our second stay at Sonesta, and once again it exceeded our expectations. The staff was consistently attentive, especially at the restaurant and the housekeeping team, who paid great attention to detail in keeping our room spotless. The front desk team was welcoming, customer-focused, and very responsive. We truly enjoyed our stay and will definitely be back.

Leisure Family_with_children

6/10

Pleasant

02 Jan 2026

Vikas K

The rooms were terribly smelling. Even after being moved to another floor. The carpet smelled bad. The shower was clogged the first use. Had to have service done. By day 3 it was clogging again. The pool was unavailable which was not noted at time of booking. Silly charge for parking when most of the lot was empty.

Leisure Family

6/10

Pleasant

02 Jan 2026

Serena

Front desk staff was nice and the man working in the Dining/kitchen area in the morning was very kind, friendly and made a great cappuccino. I felt as if the pictures of the hotel online were deceiving compared to how the hotel room I had actually looks. The beds seemed a bit worn out and lumpy. The chairs weren’t that clean and the room and mini fridge had a stench and honestly the bathroom is what really disappointed me. The shower was dirty and so was the floor, the shower could use some bleach and a good scrub and looks like it needs new caulking.

8/10

Excellent

01 Jan 2026

Kristie

This was my second time here. The rooms are clean and updated, but maybe it was the area of the room, but we heard every single noise outside and above us. It was very disruptive. Next time I'd ask to be up on the second floor.

Friends_and_family Friends

10/10

Exceptional

01 Jan 2026

Roberto

Fast check in, upgraded to a Jr Suite which was fantastic. Quiet and comfortable stay. Already booked again!

Business Friends

10/10

Exceptional

31 Dec 2025

CHAD

Been staying here every weekend for the past 2 months. Always great service from the staff. Love the room size and location. Will continue to return.

Business Self

10/10

Exceptional

30 Dec 2025

Ernesto

Sonesta is my go to when i want to get away for the night or weekend. The cost is great and hotel is nice.
Rooms: spacious and clean with updayed rooms and Phone chargers every.
Restrooms: clean and up to date. They have all the shampoo and bodybsoup so neeed tl paxl

Partner

8/10

Excellent

30 Dec 2025

DANIEAL

The hotel was nice for the price. Clean and comfortable.

Leisure Friends

8/10

Excellent

29 Dec 2025

Carol

Bathroom/shower area had some mold around the door frame.

Friends_and_family Family

4/10

Poor

29 Dec 2025

Elizabeth

Toilet barely flushed, tv didn’t work, room was kind of dirty, had to pay extra to park & could hear the people above us walking around very easily

Leisure Partner

8/10

Excellent

29 Dec 2025

Yulin

Clean room, friendly staff

Leisure Family

10/10

Exceptional

27 Dec 2025

Tony

Everything was exceptional!!!!!

Business_and_leisure Self

8/10

Excellent

27 Dec 2025

Margarita

The hotel room was likely recently renovated. Generally, it is a good hotel for its price.

Leisure Family

10/10

Exceptional

27 Dec 2025

Clean room, friendly staff

Leisure Family

8/10

Excellent

26 Dec 2025

Gerald

Nice but snuck a $20 parking fee when not mentioned when making online reservation. Just bad business.

Friends_and_family Friends

6/10

Pleasant

25 Dec 2025

Adrian

The room fairly clean but the coffee maker was not. In the lobby they only offered coffee that you had to pay for.

Business_and_leisure Partner

10/10

Exceptional

23 Dec 2025

Rose

This is our go to hotel when we visit our family in Milpitas. Staff are amazing and we love the restaurant in the hotel.

Leisure Family

10/10

Exceptional

20 Dec 2025

Ignacio

Amazing !

10/10

Exceptional

19 Dec 2025

Vinh

Clean, comfortable, spacious, modern. No restaurants within walking distance so expect to drive/ uber/ Lyft unless you eat at hotel

10/10

Exceptional

18 Dec 2025

CHAD

Been staying here every weekend for two months and going. Love this place. Staff are friendly and rooms nice. Always look forward to my stay. Highly recommended.

Business Self

10/10

Exceptional

17 Dec 2025

Constance

Staff was extremely courteous and helpful. Room was clean and well-kept.

Friends_and_family Family

10/10

Exceptional

16 Dec 2025

Great

8/10

Excellent

16 Dec 2025

Brittney

For some reason, my room didn’t come with a complimentary breakfast but others did. Also, when i booked the hotel, it said the pool and hot tub would be open. The day we got there, we were told it was under maintenance. No mention of that anywhere. It was one of the main reasons i even chose the hotel. Otherwise, it was a decent stay.

Leisure Family_with_children

6/10

Pleasant

15 Dec 2025

Steven

Bathroom light kept turning on and off and the hvac barely worked

Leisure Family

10/10

Exceptional

15 Dec 2025

ubaldo

Definitely the best hotel I've stayed at so far, i look forward to staying here again!

Leisure Partner

6/10

Pleasant

15 Dec 2025

Jason

The receptionist promised that my room will be upgraded for VIP but we did not get it. I was really looking forward to it. Other than that everything was OK.

Leisure Family

8/10

Excellent

15 Dec 2025

David

Overall a good stay. Our first room wasn’t up to par (slightly dirty shower and phones not working) but staff were quick to move us into another room. Self-parking was easy and plentiful. Good location.

Leisure Family

6/10

Pleasant

11 Dec 2025

Mainette

Bathroom smells terrible after using shower. Fire alarm woke up us at 5am, and again next day another false alarm, no explanation. I mentioned bathroom issue no apologies just thanks for let us know. Room has holes in the cealing. Overall the room and facilities were good, but the bathroom smells was really bad. The ladies from room cleaning service are so cordial and sweet.

Business Family

4/10

Poor

10 Dec 2025

Matt

Room was clean but horrible beds. They nickel and dime for everything

8/10

Excellent

08 Dec 2025

Marissa

Room was never cleaned despite making a housekeeping request the night before- as required.

Staff were pleasant, room key had to be fixed 3x during stay.

Amenities- everything was opened. Hot tub locked one night as security forgot to open it the morning of but it was fixed by staff.

Will recommend for new comers, but won’t come back as I had stayed here twice. Better
off staying on a property with free
parking or breakfast. Breakfast
was $29 per person per staff.

Leisure Partner

2/10

Poor

07 Dec 2025

Vivek

Nothing went well! We came to celebrate our anniversary. I wanted a nice hotel with hot tub, breakfast included; that was my filter. But I am told by receptionist, the hot tub isn’t working. The breakfast is only for 2 while we are 4 who check in. There is also parking cost that is not clear at all on Expedia. :(

10/10

Exceptional

06 Dec 2025

Claudia

Self

6/10

Pleasant

03 Dec 2025

Jingxian

The room was clean but the bathroom could be cleaner. The shower floors were very slimy..

Business Family

10/10