Sonesta ES Suites San Jose

Sonesta ES Suites San Jose - Airport

United States , San Jose - Silicon Valley - CA
SAN JOSE, 1602 Crane Court
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100 reviews shown

10/10

Exceptional

13 Mar 2026

Paul

Security visible well run hotel clean and well kept

8/10

Excellent

12 Mar 2026

Thi thanh trang

Great

10/10

Exceptional

08 Mar 2026

Francisco

I had a really great experience staying at Sonesta ES Suites San Jose Airport. From the moment I arrived, the customer service stood out. The staff at the front desk were welcoming, friendly, and made check-in super easy, which always sets the tone for a good stay.

The room itself was clean, comfortable, and well taken care of. You can tell the hotel does a good job maintaining their rooms because everything felt fresh and organized when I walked in. I especially appreciated how quiet and relaxing it was, which made it easy to unwind after a long day.

Another thing I liked was how smooth everything felt overall, from check-in to just coming and going during my stay. Sometimes little details make a big difference, and this place definitely delivered on that.

Overall, I had a really positive stay and would absolutely come back again if I’m in the San Jose area. If you’re looking for a place near the airport that’s clean, comfortable, and has genuinely friendly staff, I’d definitely recommend this hotel.

Friends_and_family Friends

10/10

Exceptional

07 Mar 2026

Leah

Very welcoming staff and very pet friendly

Partner

10/10

Exceptional

06 Mar 2026

ROSE

Property is pet friendly pool did not work

Pet

4/10

Poor

01 Mar 2026

mashel

DECEIVING ! The pics make this hotel look fantastic. The rooms are newly renovated and very nice… BUT the type of guests this place attracts are trashy. I stayed here for business for 3 days. I had late nights and early mornings. The first 2 nights were ok. But the 3rd night when I pulled into the parking lot, there was a crowd of people smoking weed. Obvious walking around. Then between the hours of 10 PM and 1 AM I had to call the front office three times because there were a group of really loud 18-year-olds running up and down the stairs and pounding on the floor above me. I couldn’t sleep and was very irritated. It took me asking the front desk if I needed to call the police to fix the issue for them to finally resolve the issue. I WILL NEVER STAY HERE AGAIN !

Business

10/10

Exceptional

23 Feb 2026

Octavio

Clean and conveniently located to gym and airport.

Friends

8/10

Excellent

16 Feb 2026

Rosio

Super friendly staff member when I checked in.

Business_and_leisure Family

10/10

Exceptional

16 Feb 2026

Paul

Yes

10/10

Exceptional

14 Feb 2026

Joan

The room was the front desk man was charming and helpful when we did not have a coffee maker in our room someone brought it within 10 minutes The only odd thing is there was no telephone in the room and they said they had to put a work order in for it and it would take a while but we used our cell phones

Business Partner

10/10

Exceptional

10 Feb 2026

EDGAR

Great staff, location and suites are fantastic. Just what we needed for a family trip.

6/10

Pleasant

07 Feb 2026

Michelle

The area surrounding the property did not seem safe. We were awakened at 1:30am with what sounded like a domestic dispute in the room downstairs from us.

10/10

Exceptional

07 Feb 2026

Vanessa

Property is very calm and you really feel like you’re in your own apartment! Very clean too

Leisure Partner

10/10

Exceptional

25 Jan 2026

Jamal

Room was clean and spacious. Had great sleep too.

Leisure Partner

10/10

Exceptional

24 Jan 2026

Julian

The staff at the hotel was very nice & welcoming, this is my second time at this hotel.
The breakfast was good. But although I got there early, I couldn't get eggs (they run out of them early and didn't cook more)
I'd stay in this place again in my next visit to San Jose.

Leisure Family_with_children

10/10

Exceptional

24 Jan 2026

Cesar

Everything is good nice person nice service. The people working good.

10/10

Exceptional

22 Jan 2026

Jennie

The room was clean, and the staff were genuinely friendly and helpful. I stayed for a week with my dog and had a really comfortable stay.

Self

4/10

Poor

14 Jan 2026

Denise

The toilet wasn’t working in the first room we got we had to switch over to a room at almost 12 AM at night. The second room had cockroaches. There were two cockroaches in the kitchen and two in the bedroom. The hotel needs better maintenance.

10/10

Exceptional

08 Jan 2026

Victor

The room was super spacious and room was clean.

Friends_and_family Family

10/10

Exceptional

08 Jan 2026

phuoc frank

Greater

6/10

Pleasant

05 Jan 2026

Andrew

My biggest gross out was the roach problem. We stayed 3 days. Everyday we saw small roaches. Older rooms, dated. Patchy fixes like door handles don’t bother me as much as the homeless people living around the hotel property and parking lot. I also paid for my cousins room as he was visiting from overseas. I was kinda embarrassed we chose this hotel. Staff was super friendly tho, I don’t blame them. They were extremely helpful and attentive. they can’t control all these hotel problems. That’s a management issue.

Leisure Family_with_children

8/10

Excellent

04 Jan 2026

Kimberly

The suite was comfortable for our family of 5 (3 adults, 1 teen, & 1 child).

Leisure Family

10/10

Exceptional

04 Jan 2026

Maurice

Yes everything was perfect

2/10

Poor

02 Jan 2026

Rodrigo

got bed bugs from here and the charged me a deposit of 250.00 and only gave me back 115.00. Dibt wvwn argue about it, will nwvwr stay there again.

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Les

Mark was an amazing staff at the front desk, helpful, courteous, funny, after a long drive day, he was a breath of fresh! The room was very clean and spacious, there was so much room for a family of 5 and so happy for the 2 in room bathrooms!

Leisure Family

6/10

Pleasant

31 Dec 2025

Leticia

Room is clean, staff very friendly.

10/10

Exceptional

14 Dec 2025

Cristina

Yes it was and they were really nice

Business_and_leisure Family_with_children

6/10

Pleasant

11 Dec 2025

Guadalupe

Surprised when I got there that there is a $15 per night charge for parking. Had I known upfront I might’ve gone with a different hotel considering I chose this hotel because it was a little more affordable, ended up being more. Also a car was outside honking erratically early morning hours, and no one told them a thing.

Partner

8/10

Excellent

11 Dec 2025

Sal

Room was clean, the exterior needed some clean up. Front desk was courteous.

10/10

Exceptional

07 Dec 2025

Robert

Clean and friendly

Leisure Partner

10/10

Exceptional

06 Dec 2025

Amanda

We had a great stay! Second time staying here.

Leisure Partner

2/10

Poor

01 Dec 2025

Noelle

I reserved this room for my daughter in law and my grandson. They woke up in the middle of the night with cockroaches crawling on them!

4/10

Poor

30 Nov 2025

Nicole

Our 1st room the bed was infested with fleas. The sheets most couldn’t have been cleaned. We asked to switch rooms. Because our clothes were already worn, we were sitting on the bed. The fleas got on our clothes and we had the same somewhat of an issue in the next room that we got we did not have any dogs with us.

4/10

Poor

30 Nov 2025

hyuna

I stayed at Sonesta San Jose from Nov 26–28, and the room had not been cleaned at all. There were clumps of hair on the floor, and it was clear the vacuuming hadn’t been done. I also found a vaping device between the pillow and headboard, and the disposal was broken. Overall, a very disappointing stay.

Leisure Family

8/10

Excellent

23 Nov 2025

James

Staff great, breakfast was nice!

Leisure Family_with_children

10/10

Exceptional

23 Nov 2025

Octavio

Clean; renovated. Only thing that makes it look bad is all the campers/RV encampments outside the inn. Otherwise, it’s clean and renovated and I would definitely stay here again.

Leisure Family

6/10

Pleasant

23 Nov 2025

aaron

This location is surrounded by homeless encampments. They’re camping in the adjacent parking lots so they make the area sketchy.

Business Self

8/10

Excellent

19 Nov 2025

Chuck

Nice place and staff. The homeless surrounding the area and the loud rap music and marijuana at 9:00am was not enjoyable

10/10

Exceptional

13 Nov 2025

Kristina

Breakfast

8/10

Excellent

09 Nov 2025

Novelyn

It’s my second time to book this hotel. Always my choice in SJ for good price for an ample space 2 bedroom suite, good breakfast and parking is not a problem.

Business

10/10

Exceptional

08 Nov 2025

Marian

The room was clean with lots of space i love how t
It had 2 separate bedrooms.Very comfortable beds

Friends_and_family Family

4/10

Poor

08 Nov 2025

dee

Hotel was great. It’s always our go to hotel when we are in town, but the neighborhood has become a place for Rv parking/homelessness. I understand sometimes things happens, but it’s becoming a place I may not want to come back to due trash and safety concerns.

Friends_and_family Family

2/10

Poor

03 Nov 2025

Maria

I have been a loyal guest for several
years, staying at your hotels multiple times annually, including your sister property just last month. However, this most recent experience was, without question, the worst I have ever had with your brand.
From the moment of check-in, I encountered unprofessional and dismissive behavior- a complete lack of hospitality.
When I reached my roon, there was garbage and food waste outside the door, being rummaged through by squirrels. This was not only unsightly but unsanitary. Ironically, I had just been told by the manager that housekeeping was \"doing a phenomenal job.\" That could not have been further from the truth.
That first night, the air conditioning in our room was broken. Move to a new room but AC still broken.
This stay was an absolute disaster. I paid for a comfortable and professional hotel experience but instead, I endured broken amenities, noise disturbances, poor cleanliness, and a total lack of customer service. It is unacceptable that no one on property or afterward took ownership of these failures.
Parties were thrown 10/30+10/31 the noise had us up all night, nothing was done. The manager, Mark was supposed to call me- NEVER did.

Business Family

10/10

Exceptional

03 Nov 2025

Martin

Clean

10/10

Exceptional

01 Nov 2025

Keith

Was more like an apartment than a hotel. Very clean and spacious. Super comfortable bed. Cable. Living room and kitchen were nice. Will be my go to hotel chain moving forward.

Leisure Self

10/10

Exceptional

25 Oct 2025

Dameon

Very large rooms

10/10

Exceptional

24 Oct 2025

Tiffanie

I enjoyed my stay.

Business_and_leisure Partner

2/10

Poor

20 Oct 2025

Sorin

They charge you $10 for parking, the whole area is surrounded by homelessness and dirt.

Business_and_leisure Self

4/10

Poor

19 Oct 2025

Veronica

Our first morning there, the power went out. So, the breakfast was cold and the pancake machine was useless. There was a toenail on the floor near the bed, 2 brown stains (possibly feces) on the bathroom door. The whole property was surrounded by homeless. The front desk staff was nice, but I will never stay there again.

Leisure Family

10/10

Exceptional

19 Oct 2025

Baizak

Very good

Business

4/10

Poor

17 Oct 2025

Rami

Area infront of the hotel was filled with homeless people in their cars and RVs

They were loud at night and it felt unsafe going back to the hotel in the evenings.

Rooms were ok but the carpets were very dirty and needed vaccuming.

There was a roach in my room (i guess because it was on the ground floor?) So i asked to be moved to another room.

They never offered me any compensation.

They never cleaned the rooms in 3 days. They never asked whether i wantes the rooms to be cleaned or if i needed towels.

Staff was weird. They spoke English well but just seemed like they didnt want to be there.

Breakfast was bad. Coffee was bad. I would not recommend this hotel and if i wasnt there for a conference and busy i would have made a biggee deal.

I honestly feel that i should not be paying for my stay there. I will be contacting management.

Business Self

6/10

Pleasant

17 Oct 2025

Samir

Overall good budget hotel. I found few insects in the room. So more cleaning & pest control is needed.

Business Self

4/10

Poor

15 Oct 2025

Gary

They didn't bring the towels, they didn't take the trash out of the room, very bad

Friends_and_family Family

10/10

Exceptional

08 Oct 2025

Kristina

Clean

8/10

Excellent

06 Oct 2025

Raymond

The staff was nice and helpful but I believe more help is needed during the breakfast time as the food would run out and the supplies were out. Also, the food area needed to be cleaned and with 1 employee working, it wasn't enough to get everything done. The company needs to hire more personal for the breakfast hours. Overall, the property was nice and the rooms were clean.

Leisure Family

2/10

Poor

29 Sep 2025

James

Leo was nice but the facilities were mediocre and not well kept. There is also a large houseless population staying around the hotel as well, so someone should try to help them. We tried to help them too.

Friends_and_family Family

4/10

Poor

27 Sep 2025

Zhen

no elevator...

Business Self

8/10

Excellent

26 Sep 2025

Alan

The hotel overall was good. The staff were very friendly and the hotel was clean. The only two issues were the homeless living along the street in front of the hotel and the pool is under maintenance.

Family

8/10

Excellent

26 Sep 2025

Sunil

Breakfast had a good spread. Good for long stay as the place has a kitchen and dishwasher.,

Business

10/10

Exceptional

23 Sep 2025

Kevin

Great property

8/10

Excellent

19 Sep 2025

Jessica

The hotel is very nice, the rooms are big and clean.
A few things that I didn’t like was the area around the hotel had many RVs parked with people living in them, none of the people living there caused any trouble but it made the area look dirty and feel a lil uneasy. The hotel also failed to mention that their pool/jacuzzi area was out of service, which made me very upset because I had planned to swim during my stay.
Overall, the price and the suite size was a 10!
Would stay again, when the pool is fixed.

Leisure Partner

4/10

Poor

15 Sep 2025

Eden

Gross

This place is pretty gross overall.
We got the 2 bedroom with 2 bathroom, living room and full kitchen suite.
The room itself was nice and roomy, but the cleanliness was sub par, the location is absolutely awful (literally a homeless encampment outside) and the grounds were icky also.
As far as the cleanliness of the room, there was a used bar of soap left by housekeeping from a previous guest, black hair in one tub, and fingerprints all over the fridge. Not to mention one fork only in the silverware drawer.
Outside our room was a dirty band aide and we saw 2 used condoms on our way from our room to breakfast.
The pool was murky looking and under construction.
The homeless encampment is very off putting and something I assume management could and should call the city to report it to in an attempt to have it relocated. One of the homeless folks parked their car in the hotel lot and was going back and forth from their trailer to the car right by our car and room.
We felt unsafe overall.
Additionally, there is no elevator, which was fine for us as we are able bodied and can drag our bags up flights of stairs but this is was not notes on the hotels description.
The no pool and no elevator alone should lower the price to stay here.
Lastly, $250 for a safety deposit is about 2-3 times what typical places charge.
Just stay somewhere else.

2/10

Poor

10 Sep 2025

David

The property appeared nice on the website; however, the reality was very disappointing. The surrounding homeless encampment was overwhelming and made the area feel unsafe. Individuals were walking around the property and even knocking on doors, which was extremely unsettling.

The pool was in terrible condition—green and clearly unsanitary. The beds had a horrible smell, making it impossible to rest comfortably. To make matters worse, the front desk staff were unfriendly and unwilling to take responsibility for the many issues we encountered.

Business Partner

2/10

Poor

08 Sep 2025

dale

There was no where to park our truck and car that we were towing. the streets were lined with homeless trailers. we were so uneasy that we did not even check in.

10/10

Exceptional

03 Sep 2025

Mireyba

The rooms are very nice. Very comfortable and clean. Just my luck had crazy neighbors both times. It was horrible. First one was a couple and they were fighting really bad that everything we were able to hear. I had my family with me so it was horrible. I don’t fight in front of my kids. So my babies were scared. Second night we got teens that came in and it was horrible again. They were jumping and throwing each other in the walls. You could hear them. Fighting in there. It was 3am and they woke me up with all the yelling. It was just horrible. Other than that it was good.

Leisure Family

6/10

Pleasant

02 Sep 2025

Quoc

Homeless people and Rv is part around this hotel.

10/10

Exceptional

01 Sep 2025

Ava

It was really nice and at a good price for two beds and two bathrooms it was really nice to stay at would do it again!!!

Leisure Family

6/10

Pleasant

01 Sep 2025

Robert

Theres alot of homeless near the parking lot and it made me worried about my car though out the night very scaty people!

10/10

Exceptional

31 Aug 2025

Joseph

It was unique that the security deposit was more expensive than my actual night stay at the hotel but overall amazing experience

10/10

Exceptional

24 Aug 2025

Edmundo

Great Hotel

We had a good stay there for being such a fast trip.

Friends_and_family Family

10/10

Exceptional

24 Aug 2025

Kevin

Homeless

Leisure Family_with_children

10/10

Exceptional

23 Aug 2025

carlos

thank you

Business_and_leisure

2/10

Poor

08 Aug 2025

Mercedes

Disgusting

I had a business trip that I brought my family on. This place was the worst experience ever. I chose it for the large space for comfort. The room was infested with roaches. I left feeling sick to my stomach. Had to pack up my family and find another place last minute. While the staff were nice, the place was disgusting and the overall quality was terrible.

Business

6/10

Pleasant

07 Aug 2025

Halima

Cleanliness is average. Taking the luggage upstairs was difficult.

Leisure Family

10/10

Exceptional

07 Aug 2025

LORENA

I really liked this hotel, very clean, convenient location and friendly staff. I recommend.

Business_and_leisure Friends

10/10

Exceptional

05 Aug 2025

Stephanie

Complimentary breakfast was wonderful. Room was clean and spacious. Front desk staff was friendly and welcoming.

Leisure Family

10/10

Exceptional

02 Aug 2025

Angela

We came to town for a concert at Levi’s. We chose this property due to the affordability, recent renovation, and walk ability to the light rail since we did not get a rental car.

Very comfortable bed. Very clean. Very friendly staff. Tasty options for breakfast.

All in all this was an excellence choice and we will book here again when we come to the area again.

Leisure Family

10/10

Exceptional

02 Aug 2025

Irene

The rooms are beautiful and well kept.

Leisure Partner

10/10

Exceptional

01 Aug 2025

Claudia

Love it

6/10

Pleasant

31 Jul 2025

Jeremy

Newish renovated, pool closed, old carpet, interesting layout but it has multiple bedrooms

8/10

Excellent

31 Jul 2025

Hiren

Good sized family rooms, really helpful staff (front desk and housekeeping)
Wider breakfast choice of veg options would be appreciated and pool has been out of action each time we've stayed

10/10

Exceptional

31 Jul 2025

Hiren

Really friendly and helpful staff, great spacious family rooms, good location. Quiet in evenings.
Would have appreciated more vegetarian options at breakfast, ok for 1 night but challenging if staying for a few days.

Leisure Family

6/10

Pleasant

30 Jul 2025

Juan

Dirty and to much homeless ppl around the hotel

Business_and_leisure Family

8/10

Excellent

27 Jul 2025

Victoria

Liked everything staff was great just didn’t like that it was a carpet stain in rug

Leisure Friends

10/10

Exceptional

24 Jul 2025

Angilic

Def come back

Business_and_leisure Family

6/10

Pleasant

22 Jul 2025

Sandy

Just quite

Leisure Family

10/10

Exceptional

20 Jul 2025

Paul

I will stay again

10/10

Exceptional

18 Jul 2025

Sava

Cool

Leisure Partner

10/10

Exceptional

16 Jul 2025

Steve

It feels like my own little apartment while I am out here working from out of town.

Business Self

6/10

Pleasant

15 Jul 2025

Ramachandran

Comfortable, spacious, clean rooms. Convenient parking options. Very limited and mediocre buffet breakfast food options. Terrible, inattentive service at buffet breakfast. Badly organized space at breakfast. Very little moving room. Mediocre front desk service. Very disappointing! Highly avoidable!

Business_and_leisure Self

10/10

Exceptional

14 Jul 2025

MICHELLE

Great stay

Lots of space for the family. Love that the kitchenette had dishes!

Friends_and_family Family

10/10

Exceptional

13 Jul 2025

Ram

Very close to all the offices in the area. Since this is in a business district, becomes deserted in the evening and weekends. They have a two bedroom option which I did not find in the area or is over $400 per night. Very nice and helpful staff.

10/10

Exceptional

10 Jul 2025

David

Excellent room space and value when traveling with a family.

Leisure Family

8/10

Excellent

05 Jul 2025

Ruben

Overcharge

Everything was great, except I got overcharged. The invoice says I have been credited. However, my bank account shows it as a transaction, not a deposit. This has been a giant headache. I wanted to return. But I cancelled out of fear the same might happen again. The staff is awesome.

2/10

Poor

02 Jul 2025

Verified traveler

Sonesta

This hotel is very old and dirty.

Partner

6/10

Pleasant

30 Jun 2025

Jessica

Rooms were great. Lots of room and comfortable beds. Staff welcomed us each time we went in and out! The pool was under maintenance and we wanted to use that, so it was a bummer for us. Breakfast was good. We had unwelcome “friends” in our room and reported it and nothing was done. Pay for parking, but there are people living in vans and campers inside and outside the parking lot. Fire alarm went off 3 times, one at 6:30AM!

Leisure Family

6/10

Pleasant

30 Jun 2025

Carmella

It just seemed that the location was in a bad portion of town & there was a person complaining about a robbery in their room when we arrived. Just not a great feeling about the place.

Leisure Family

10/10

Exceptional

30 Jun 2025

Ramachandra

Good VFM

Stay was good. Breakfast was stranded fare but filling.

Business

8/10

Excellent

27 Jun 2025

Paul

Good home away from home for 3 weeks. Couple hiccups with the disposal and dishwasher but the staff was all over it!

Business Self

6/10

Pleasant

26 Jun 2025

Jhalainna

I will start positively by saying this property is a solid choice for families or large groups, as it is apartment style and really gives a home away from home vibe with the cozy yet modern and updated furnishings. This is my first time booking a Sonesta hotel as I usually opt for H__or M__but I was compelled to try this place because of its all around high marks with the reviews for this location and the surrounding Sonestas nearby. Our oldest son was attending orientation at SJSU for a few days so we figured we'd let our younger 2 kids have long swim days at the pool. Much to our dismay, when we arrived, the pool was abysmal and looked like it hadn't been cleaned in over a month with dirt and debris floating. It was \"under maintenance\" and a huge disappointment, as we would have to find other activities for them to do that cost money even though we are gearing up to pay thousands in tuition and trying to be cost effective. While I understand things come up, it was clear the pool had BEEN out of commission bc of how filthy it was and it wasn't advertised on their website nor Expedia that it was down. The front desk was gracious enough to waive 2 cars' parking for 2 days as a courtesy for the inconvenience ($10/day per car) which was appreciated but I wish I'd had a heads up bc I'd have booked elsewhere.

Please be aware that this hotel is in a corner of a commercial area and shares a large parking lot with 24 hr fitness and there are constant lurkers and homeless. Overall OK

Leisure Family_with_children