Name: Sonesta ES Suites San Jose Airport
Address: 1602 Crane Court, San Jose, 95112, US

10/10

Exceptional

15 Jul 2026

Leslie

Perfecto

Friends

10/10

Exceptional

12 Jul 2026

Joy

Everything is great, specially Leo from the Front Desk.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Desiree

Great staff!

Partner

6/10

Pleasant

05 Jul 2026

Anna

We stayed at Sonesta Es Suites in San Jose for about a week in June 2026. We chose this hotel because we have three boys and wanted more space than a traditional hotel room. Our must-haves were two separate rooms, a full kitchen, a full-size refrigerator, a pool, and an airport shuttle.

The suite was spacious and worked well for our family. The full kitchen had everything we needed, including cookware, dishes, and utensils. It gave our boys room to relax and play when we were back at the hotel.

Unfortunately, two of the biggest reasons we booked were unavailable. We were told at check-in that this location doesn’t have an airport shuttle—only their sister property does. I’m not sure if that was an Expedia listing issue or the hotel’s, but it meant paying for unexpected Uber rides. The pool was also closed for renovations, which was disappointing during the summer.

One thing to know: if you need fresh towels or sheets, you have to bag up the used ones and exchange them at the front desk. The staff was very kind, but I wish this had been explained at check-in instead of when we needed replacements.

Overall, it was a decent stay with friendly staff and plenty of space for our family. Would I stay again? I’m not sure, mainly because two of the amenities we booked for weren’t available.

Family_with_children

8/10

Excellent

29 Jun 2026

Fionna

Okay but always room for improvement

Family_with_children

10/10

Exceptional

29 Jun 2026

Maria

Bien

6/10

Pleasant

27 Jun 2026

Lori

Not the best rooms. Slightly dated and shower doors not working good

Friends

8/10

Excellent

27 Jun 2026

RAMON

Todo muy bien . hotel bueno

Partner

4/10

Poor

24 Jun 2026

Jason

This was my 6th or 7th (leisure) stay at a Sonesta property over the past year… I can confidently share the consistency with which I’ve experienced little more than lack-luster quality of service & amenities that the brand is offering to travelers. While spacious with an incredibly convenient location to the airport, this particular property in San Jose doesn’t have much to offer in the way of food options…. Unless you like Cup O’ Noodles & candy bars for dinner. The pool was under renovation. There was no soap(!) and the iron wasn’t clean- proof of which was transferred to my shirt. Grrr…
Don’t plan on getting the room any cooler than 69° (as directed at check-in or the unit will freeze up). Lastly, I’d hoped to check-out & grab a cup of coffee in the lobby (non-existent at 5:30 am) then share my experience with the clerk upon leaving the property, but alas, only a propped-up sign on the front desk offered any semblance of a sounding board. For longer stays, you can definitely make this property work… after all, a street sweeper going by before 0500 am is something anyone can get used to with enough time and conditioning, right?!

It’s worth the few extra bills to head a bit further south to all that downtown San Jose has to offer.

Self

10/10

Exceptional

21 Jun 2026

Patrick

Large rooms, well appointed.

Toilet in one of the master baths was really noisy, may need a new gasket.

But otherwise no complaints, would definitely stay again.

Friends_and_family Family

2/10

Poor

20 Jun 2026

Liping

The only thing remotely decent about this hotel is the free Breakfast. Everything else was terrible. There was trash on the floor, dripping toilet, water pooling on the floor by the shower, the curtains don’t shut completely, rats in the bushes, and there wasn’t even a telephone to call the front desk. Later, they put in the telephone, but it didn’t work. One guest told us at breakfast that a rat felt from the ceiling from the sitting area in her room. Horrible experience! Will not stay there ever again! Wish we could have our money back.

Family

8/10

Excellent

18 Jun 2026

Mitri

Overall pleased with comfort and cleanliness of the interior of our suite. However, there seemed to be a plumbing issue with pipes under our bedroom as there was a wet patch of carpet that wouldn’t go away we had to lay towels over it so as not to get slippery wet feet on the tile. Only there overnight, so it was r a big deal.. but had we stayed longer it would be an issue. The exterior of the property is in need of landscaping maintenance. Some trash and weeds and lots of dry grass. The breakfast was out of most food by 8:30 when we came in to eat. So disappointed that the 7-9 window to eat, wasn’t really true. It’s first come first served, and too bad if there’s no more food.

Family

10/10

Exceptional

17 Jun 2026

emory

We stayed here after a FIFA World Cup game and the suite was clean, quiet and well laid-out for two couples/small families to share. It was a 15 minute walk to the Karina blue VTA station which was convenient to get to Levi’s Stadium, and a 6 minute Uber to SJC. Would recommend!

Partner

10/10

Exceptional

13 Jun 2026

Mitra N

Yuo

Business

6/10

Pleasant

09 Jun 2026

Amanda

Clean and convenient for a place to sleep. However, we were awakened at 9am to the loudest fire alarm I’ve heard in my life. We ran out thinking there was a fire! A employee came and opened our door wide open and walked away. Turns out they were testing the alarm system and the alarm went off for another 15 minutes. No warning, no heads up, just a rude wake up call.

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Monica

I always come to town from Nevada due to all my family being here in the Bay Area! This hotel has literally been the best one I have stayed at. Next month will be my 5th stay!

Friends_and_family Family

8/10

Excellent

07 Jun 2026

Amanda

Room was great - spacious and clean! The pool wasn’t open for the second year in a row we’ve stayed there so that was a bit of a bummer for the kids. Breakfast is adequate, enough to get you out and on your way!

Family_with_children

8/10

Excellent

07 Jun 2026

Lee

A decent place to stay if traveling solo. The room was clean and comfortable. The grounds were so-so. The pool was closed for 'renovations.\" The area was kind of sketchy; I didn't feel really comfortable after dark outside. Breakfast was VERY basic with no extras of any kind, and frankly, fell well short of what is offered in the Hiltons and Marriotts that give free breakfast with rooms.

Self

10/10

Exceptional

03 Jun 2026

Maria

Pool wasn’t on service
Clean room

Partner

10/10

Exceptional

31 May 2026

Jackie

The room was very nice and clean. Loved the bathroom. The staff was very nice and the breakfast in the morning was very good. Thank you!!

Partner

8/10

Excellent

30 May 2026

Nina

Mixed Review but will definitely try again. I stayed for a week.

Bad: they gave me a room next to a long term tenant and they were super sketchy. The female smoked outside our room and threw her cigarette butts all over the doorway. My room smelled like cigarettes and bad life decisions lol . They had a big dog who they let poop all over the grass in the front and they didn’t pick it up. It was soooo gross. Make sure you aren’t next to them. (Bldg11) The curtain power to open/close blinds didn’t work neither did the stovetop. I called the office and they sent someone over to pick up the poop, that was good but I had to ask twice & crash out on them. Their TV didn’t work for the last 2 days I was there. It wasn’t them tho it was the provider and we all know that struggle.

Good: the layout of the room is awesome, very spacious. The grounds are clean, the pool is being worked on, the area is great very convenient. The staff is very helpful! I felt bad for them having to deal with the crap. I def will be staying here again. I never made it to the breakfast I don’t eat early but wished I had.

Pet

8/10

Excellent

30 May 2026

Stanley

the sink in bathrrom could of used a cabinet. Hard to spread out toiletries and no place to place the had towel. There is plenty of room to do that

Self

2/10

Poor

29 May 2026

Vishal

Rats outside and cockroaches inside the room especially if on the ground floor.

Family_with_children

10/10

Exceptional

27 May 2026

Kristin

Great for the price-and loved having 2 separate bedrooms.

Friends_and_family Family

10/10

Exceptional

26 May 2026

velma

The staff was very helpful and sincere. The room was nice and clean.

Family_with_children

6/10

Pleasant

21 May 2026

Ethan

Hot water was almost non existent in my room. Room was clean, a little dated. breakfast was nothing fancy. if you use the washer and drier you need to make an appointment with the front desk.

Friends_and_family Family

2/10

Poor

19 May 2026

RAMIRO

Staff not professional

6/10

Pleasant

19 May 2026

Richard

Outdated stayed for 5 nights and room was never cleaned
Extremely disappointed

Partner

10/10

Exceptional

17 May 2026

Sonyanna

Nice place

Family_with_children

8/10

Excellent

16 May 2026

Jessica

The room was clean and perfect for two couples. It had a lot of privacy for each couple. The pool was closed for maintenance but it wasn't being worked on while we were there.

Friends_and_family Friends

4/10

Poor

15 May 2026

Kenneth

Room w

10/10

Exceptional

14 May 2026

Robert

We enjoyed our 2 day stay here. The room was super clean which I really appreciated. The staff was friendly, the breakfast was pretty good, and there was plenty of parking. They do charge $10 per day for parking though. The kitchen in the room was big with lots of room for cooking. I liked how the bedroom was separate like a 1 bedroom apartment. Great place to stay. I'd definitely stay here again.

Partner

6/10

Pleasant

11 May 2026

Kimberly

We loved staying at this hotel while my daughter attended college in San Jose. The entire 4 years she was in college the pool has been down for repair.
This last time we stayed there we had a visitor in our room. Let’s just says check your rooms for pest. We found a cockroach in our room. It was an isolated incident though.

Friends_and_family Family

10/10

Exceptional

08 May 2026

Nga

It was excellent.👍❤️

Family

2/10

Poor

29 Apr 2026

christopher

they charged me a fee for smoking when nobody smoked in the room or anywhere close to the room.

6/10

Pleasant

29 Apr 2026

John

There were many pre existing damages within the room which led to underlying worry of getting wrongfully charged for. Ultimately I wasnt but it definitely went against being able to fully relax during my stay. Also there was a box of condoms left in the drawer in one of the bedrooms where my children slept in which is disgusting. Right in plain sight which means the cleaning service was lousy. I got a room with a kitchen and the stove was half broken and very little kitchen ware to work with. Would have been okay if it was communicated to at least bring your own. Normally hotels with kitchens offer all the amenities to accommodate it. Wasn't a horrible stay but I definitely wont go back here.

Family_with_children

10/10

Exceptional

29 Apr 2026

Jaime

Amazing stay, super easy check in, rooms are huge! Great stay for multiple people/family suites, clean kitchenette area and complimentary breakfast was 100%

Friends_and_family Family

4/10

Poor

25 Apr 2026

Alex

This property needs a lot of work.

Self

2/10

Poor

23 Apr 2026

Roz

When I arrived I was greeted and sent to my room. Where I parked there was a strange white van - beat up - paint worn off, and a man sitting in it.. staring. I sat in my car for a while as I did not feel comfortable getting out in the dark and rain, to be kidnapped. He eventually left. I immediately ran to my room and upon entering the room, the smell was horrific.. it was damp, dark, and smelled like someone died. It was so bad, they had an ozone machine in there going. I left. I told the front desk, i was not staying there and immediately booked another room on Hotels.com.

Self

10/10

Exceptional

20 Apr 2026

Daniel

Check in was awesome, I drove 6 hours north and got there 4 1/2 hueay and they hooked me up with an early check in so I could get some rest. Room was awesome. They are like little apartments. I’ve stay at one in SoCal also. The all seem to be very nice.

Self

10/10

Exceptional

19 Apr 2026

Claudia

Love the staff
They are very very nice

Family_with_children

8/10

Excellent

08 Apr 2026

Tracy

Plenty of door dash options, very clean, nice gym, pool was closed but it looked nice. Drivable options close by an airport down the street

Partner

6/10

Pleasant

02 Apr 2026

Rainier

Very roomy. The pool was down for maintenance. Neighborhood was safe but some homeless with their RVs were around. Breakfast was very basic.

Friends_and_family Family

10/10

Exceptional

31 Mar 2026

Brad

Clean comfortable quiet safe, all good

Self

10/10

Exceptional

30 Mar 2026

Vicente

Our stay this weekend was wonderful. The hotel was very clean and quiet on the second story. It was basically a little house which made it feel like a home away from home. Special thanks to Mark and Reinah at the front desk for being super welcoming and helpful. They made the experience much better! Would definitely recommend this place to anyone wanting a cozy clean stay and helpful staff.

Partner

2/10

Poor

30 Mar 2026

Dolores

The carpet was covered in animal feces and urine. I was getting bit by either fleas or bed bugs. Didn’t stay longer than 4hrs and checked out of a planned 2 day stay. My son had a serious allergic reaction to something in the room and had to leave after an hour in the room. Hotel have not issued a refund. Still waiting. Room was not regularly vacuumed, found eye lashes and numerous unknown objects in the carpet. Hotel said every room is pet friendly. Which was not written on the website or was not mentioned when I checked in. Unfortunately the remodel rooms are with carpet so that means every room has the same potential of being left with urine , feces and fleas from animals. So if you have allergies be aware.

Family

10/10

Exceptional

27 Mar 2026

Lindsay

Breakfast was fresh and there were many options!

Friends_and_family Family

10/10

Exceptional

26 Mar 2026

Amy

Great staff

8/10

Excellent

25 Mar 2026

Laura

The rooms were perfect. Had 2 2 room suites and they were huge and convenient. Clean and well stocked. The breakfast annoy were great and the workout room was small but well maintained and appointed. The pool was closed which was a disappointment

Friends_and_family Family

6/10

Pleasant

25 Mar 2026

Julie

It has a smell and bed wasn’t too clean. Feeling like bugs was crawling all over me like bed bugs

Partner

10/10

Exceptional

13 Mar 2026

Paul

Security visible well run hotel clean and well kept

8/10

Excellent

12 Mar 2026

Thi thanh trang

Great

10/10

Exceptional

08 Mar 2026

Francisco

I had a really great experience staying at Sonesta ES Suites San Jose Airport. From the moment I arrived, the customer service stood out. The staff at the front desk were welcoming, friendly, and made check-in super easy, which always sets the tone for a good stay.

The room itself was clean, comfortable, and well taken care of. You can tell the hotel does a good job maintaining their rooms because everything felt fresh and organized when I walked in. I especially appreciated how quiet and relaxing it was, which made it easy to unwind after a long day.

Another thing I liked was how smooth everything felt overall, from check-in to just coming and going during my stay. Sometimes little details make a big difference, and this place definitely delivered on that.

Overall, I had a really positive stay and would absolutely come back again if I’m in the San Jose area. If you’re looking for a place near the airport that’s clean, comfortable, and has genuinely friendly staff, I’d definitely recommend this hotel.

Friends_and_family Friends

10/10

Exceptional

07 Mar 2026

Leah

Very welcoming staff and very pet friendly

Partner

10/10

Exceptional

06 Mar 2026

ROSE

Property is pet friendly pool did not work

Pet

4/10

Poor

01 Mar 2026

mashel

DECEIVING ! The pics make this hotel look fantastic. The rooms are newly renovated and very nice… BUT the type of guests this place attracts are trashy. I stayed here for business for 3 days. I had late nights and early mornings. The first 2 nights were ok. But the 3rd night when I pulled into the parking lot, there was a crowd of people smoking weed. Obvious walking around. Then between the hours of 10 PM and 1 AM I had to call the front office three times because there were a group of really loud 18-year-olds running up and down the stairs and pounding on the floor above me. I couldn’t sleep and was very irritated. It took me asking the front desk if I needed to call the police to fix the issue for them to finally resolve the issue. I WILL NEVER STAY HERE AGAIN !

Business

10/10

Exceptional

23 Feb 2026

Octavio

Clean and conveniently located to gym and airport.

Friends

8/10

Excellent

16 Feb 2026

Rosio

Super friendly staff member when I checked in.

Business_and_leisure Family

10/10

Exceptional

16 Feb 2026

Paul

Yes

10/10

Exceptional

14 Feb 2026

Joan

The room was the front desk man was charming and helpful when we did not have a coffee maker in our room someone brought it within 10 minutes The only odd thing is there was no telephone in the room and they said they had to put a work order in for it and it would take a while but we used our cell phones

Business Partner

10/10

Exceptional

10 Feb 2026

EDGAR

Great staff, location and suites are fantastic. Just what we needed for a family trip.

6/10

Pleasant

07 Feb 2026

Michelle

The area surrounding the property did not seem safe. We were awakened at 1:30am with what sounded like a domestic dispute in the room downstairs from us.

10/10

Exceptional

07 Feb 2026

Vanessa

Property is very calm and you really feel like you’re in your own apartment! Very clean too

Leisure Partner

10/10

Exceptional

25 Jan 2026

Jamal

Room was clean and spacious. Had great sleep too.

Leisure Partner

10/10

Exceptional

24 Jan 2026

Julian

The staff at the hotel was very nice & welcoming, this is my second time at this hotel.
The breakfast was good. But although I got there early, I couldn't get eggs (they run out of them early and didn't cook more)
I'd stay in this place again in my next visit to San Jose.

Leisure Family_with_children

10/10

Exceptional

24 Jan 2026

Cesar

Everything is good nice person nice service. The people working good.

10/10

Exceptional

22 Jan 2026

Jennie

The room was clean, and the staff were genuinely friendly and helpful. I stayed for a week with my dog and had a really comfortable stay.

Self

4/10

Poor

14 Jan 2026

Denise

The toilet wasn’t working in the first room we got we had to switch over to a room at almost 12 AM at night. The second room had cockroaches. There were two cockroaches in the kitchen and two in the bedroom. The hotel needs better maintenance.

10/10

Exceptional

08 Jan 2026

Victor

The room was super spacious and room was clean.

Friends_and_family Family

10/10

Exceptional

08 Jan 2026

phuoc frank

Greater

6/10

Pleasant

05 Jan 2026

Andrew

My biggest gross out was the roach problem. We stayed 3 days. Everyday we saw small roaches. Older rooms, dated. Patchy fixes like door handles don’t bother me as much as the homeless people living around the hotel property and parking lot. I also paid for my cousins room as he was visiting from overseas. I was kinda embarrassed we chose this hotel. Staff was super friendly tho, I don’t blame them. They were extremely helpful and attentive. they can’t control all these hotel problems. That’s a management issue.

Leisure Family_with_children

8/10

Excellent

04 Jan 2026

Kimberly

The suite was comfortable for our family of 5 (3 adults, 1 teen, & 1 child).

Leisure Family

10/10

Exceptional

04 Jan 2026

Maurice

Yes everything was perfect

2/10

Poor

02 Jan 2026

Rodrigo

got bed bugs from here and the charged me a deposit of 250.00 and only gave me back 115.00. Dibt wvwn argue about it, will nwvwr stay there again.

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Les

Mark was an amazing staff at the front desk, helpful, courteous, funny, after a long drive day, he was a breath of fresh! The room was very clean and spacious, there was so much room for a family of 5 and so happy for the 2 in room bathrooms!

Leisure Family

6/10

Pleasant

31 Dec 2025

Leticia

Room is clean, staff very friendly.

10/10

Exceptional

14 Dec 2025

Cristina

Yes it was and they were really nice

Business_and_leisure Family_with_children

6/10

Pleasant

11 Dec 2025

Guadalupe

Surprised when I got there that there is a $15 per night charge for parking. Had I known upfront I might’ve gone with a different hotel considering I chose this hotel because it was a little more affordable, ended up being more. Also a car was outside honking erratically early morning hours, and no one told them a thing.

Partner

8/10

Excellent

11 Dec 2025

Sal

Room was clean, the exterior needed some clean up. Front desk was courteous.

10/10

Exceptional

07 Dec 2025

Robert

Clean and friendly

Leisure Partner

10/10

Exceptional

06 Dec 2025

Amanda

We had a great stay! Second time staying here.

Leisure Partner

2/10

Poor

01 Dec 2025

Noelle

I reserved this room for my daughter in law and my grandson. They woke up in the middle of the night with cockroaches crawling on them!

4/10

Poor

30 Nov 2025

Nicole

Our 1st room the bed was infested with fleas. The sheets most couldn’t have been cleaned. We asked to switch rooms. Because our clothes were already worn, we were sitting on the bed. The fleas got on our clothes and we had the same somewhat of an issue in the next room that we got we did not have any dogs with us.

4/10

Poor

30 Nov 2025

hyuna

I stayed at Sonesta San Jose from Nov 26–28, and the room had not been cleaned at all. There were clumps of hair on the floor, and it was clear the vacuuming hadn’t been done. I also found a vaping device between the pillow and headboard, and the disposal was broken. Overall, a very disappointing stay.

Leisure Family

8/10

Excellent

23 Nov 2025

James

Staff great, breakfast was nice!

Leisure Family_with_children

10/10

Exceptional

23 Nov 2025

Octavio

Clean; renovated. Only thing that makes it look bad is all the campers/RV encampments outside the inn. Otherwise, it’s clean and renovated and I would definitely stay here again.

Leisure Family

6/10

Pleasant

23 Nov 2025

aaron

This location is surrounded by homeless encampments. They’re camping in the adjacent parking lots so they make the area sketchy.

Business Self

8/10

Excellent

19 Nov 2025

Chuck

Nice place and staff. The homeless surrounding the area and the loud rap music and marijuana at 9:00am was not enjoyable

10/10

Exceptional

13 Nov 2025

Kristina

Breakfast

8/10

Excellent

09 Nov 2025

Novelyn

It’s my second time to book this hotel. Always my choice in SJ for good price for an ample space 2 bedroom suite, good breakfast and parking is not a problem.

Business

10/10

Exceptional

08 Nov 2025

Marian

The room was clean with lots of space i love how t
It had 2 separate bedrooms.Very comfortable beds

Friends_and_family Family

4/10

Poor

08 Nov 2025

dee

Hotel was great. It’s always our go to hotel when we are in town, but the neighborhood has become a place for Rv parking/homelessness. I understand sometimes things happens, but it’s becoming a place I may not want to come back to due trash and safety concerns.

Friends_and_family Family

2/10

Poor

03 Nov 2025

Maria

I have been a loyal guest for several
years, staying at your hotels multiple times annually, including your sister property just last month. However, this most recent experience was, without question, the worst I have ever had with your brand.
From the moment of check-in, I encountered unprofessional and dismissive behavior- a complete lack of hospitality.
When I reached my roon, there was garbage and food waste outside the door, being rummaged through by squirrels. This was not only unsightly but unsanitary. Ironically, I had just been told by the manager that housekeeping was \"doing a phenomenal job.\" That could not have been further from the truth.
That first night, the air conditioning in our room was broken. Move to a new room but AC still broken.
This stay was an absolute disaster. I paid for a comfortable and professional hotel experience but instead, I endured broken amenities, noise disturbances, poor cleanliness, and a total lack of customer service. It is unacceptable that no one on property or afterward took ownership of these failures.
Parties were thrown 10/30+10/31 the noise had us up all night, nothing was done. The manager, Mark was supposed to call me- NEVER did.

Business Family

10/10

Exceptional

03 Nov 2025

Martin

Clean

10/10

Exceptional

01 Nov 2025

Keith

Was more like an apartment than a hotel. Very clean and spacious. Super comfortable bed. Cable. Living room and kitchen were nice. Will be my go to hotel chain moving forward.

Leisure Self

10/10

Exceptional

25 Oct 2025

Dameon

Very large rooms

10/10

Exceptional

24 Oct 2025

Tiffanie

I enjoyed my stay.

Business_and_leisure Partner

2/10

Poor

20 Oct 2025

Sorin

They charge you $10 for parking, the whole area is surrounded by homelessness and dirt.

Business_and_leisure Self

4/10

Poor

19 Oct 2025

Veronica

Our first morning there, the power went out. So, the breakfast was cold and the pancake machine was useless. There was a toenail on the floor near the bed, 2 brown stains (possibly feces) on the bathroom door. The whole property was surrounded by homeless. The front desk staff was nice, but I will never stay there again.

Leisure Family

10/10

Exceptional

19 Oct 2025

Baizak

Very good

Business