Name: Sonesta Simply Suites Silicon Valley - Santa Clara
Address: 481 El Camino Real, Santa Clara, 95050, US

8/10

Excellent

27 Jul 2026

Othman

Would have been helpful if staff allowed my room to use more than one pair of utensils and dishware. Asked front desk and they denied any more. Wifi was a bit spotty and would go down every now and then.

Besides that, property was clean, staff was respectful and helpful, and bed / quality of sleep was perfect.

6/10

Pleasant

26 Jul 2026

Kevin

The pictures only don’t tell the real story. Looks nice from the outside but once you walk in it’s a different story. I’ve never seen so many stains on hallway carpets. The plate on our door only had one screw so it wasn’t fully attached and wouldn’t allow the door to fully close on its own. We had to pull it shut each time. The toilet barely flushed when we got there so we had to plunge it ourself just to make it through the weekend.

8/10

Excellent

20 Jul 2026

Tammy

The rooms were good in size, very clean and very pet friendly. The staff super friendly and very helpful and the location was excellent. Overall our stay at simply suites was comfortable. We only have one complaint there is only one elevator and unfortunately for us it was on the other side of the building and we were on the third floor so it was a lot of stairs or a very long walk,

10/10

Exceptional

19 Jul 2026

Carlos

Very convenient location

Self

2/10

Poor

14 Jul 2026

Katy

Wow- we stayed here three years ago and it was not this bad. No ice machine at hotel, it was hit or miss weather the fridge in your room made ice. The thermostat on wall was not working so we had an old wall unit blaring. The carpet is old and pretty dirty and the WiFi was slow. The lighting in kitchen was like a prison cell. The bath tub had no way of filling it up as there was no stopper. This place needs an over haul and the management needs to take a hard look at customer experience. It's a great location across from SCU. That is prob why they are still in business.

Family_with_children

2/10

Poor

17 Jun 2026

Robert

the room was dirty, carpet / floor not very clean. there was a medication pill found on the floor. the room was very outdated. the breakfast \"buffet\" looked awful. the price of the room that i booked and was quoted was almost doubled. the person at check in was nice. Never again!

6/10

Pleasant

12 Jun 2026

Sydnee

Staff is friendly

Partner

10/10

Exceptional

09 Jun 2026

Judith

.

10/10

Exceptional

03 Jun 2026

Martha

Perfect for visiting Santa Clara University across the street. Free parking and you can walk to campus. The rooms are a little run down but clean and spacious.

Family

10/10

Exceptional

03 Jun 2026

Seda

There are many reasons to stay at the Sonesta, but the #1 reason was the staff. Professional, helpfuly, responsive, etc. It didn't matter what time I was passing through the lobby, the people at the front desk were super helpful. I trust the owners know that and keep them well-compensated. It's what makes many people return.

Other things that were great was the location, the amenities and the rooms themselves. The only thing I gave a lower score on was the property itself. There have been solid refurbishments but it's age is showing and there are obvious things that could be done to improve it's overall appearance.

However, overall, the stay was defenitely great value (and comfort) and perfectly located. I will be returning.

Self

2/10

Poor

28 May 2026

Neal

Horrible “hotel”. Dirty, loud and very uncomfortable.

Friends_and_family Family

8/10

Excellent

19 May 2026

Irene

All was good but whenever we powered off the A/C there would be a faint smell of smoke in the room. Also an additional smaller chair in the room for dining would've been helpful. The large lounge chair by the bed was unwieldy given room size

10/10

Exceptional

18 May 2026

Ryan

Great location friendly staff

2/10

Poor

08 May 2026

Dolores

There are better places

Friends_and_family Family

10/10

Exceptional

07 May 2026

Glenn

Easy walk to Santa Clara University. All the staff were polite and friendly

Family

10/10

Exceptional

04 May 2026

Robert

The staff was extremely helpful and courteous it was an overall great stay I highly recommend it when I'm in Santa Clara I will choose this hotel again

Pet

10/10

Exceptional

02 May 2026

Eduardo

Excelente lugar

10/10

Exceptional

29 Apr 2026

Benton

Stayed here for a night while in the area for medical appointments. Rooms are huge! The bed was comfortable, amenities were perfect. Room was especially quiet. Would definitely stay here again.

Partner

8/10

Excellent

29 Apr 2026

Dennise

I like the property feels a bit secluded despite it being on a main road. Staff is helpful and efficient. With construction the parking can feel a bit limited but there is plenty of parking nearby.

Pet

6/10

Pleasant

28 Apr 2026

Thanh Thuy

The staff was great. But the entire building needs a renovation. There was this very strong artificial floral scent in the hallways and lobby. Please stop using that awful air freshener. The location can’t be beat. Ask for a room not facing the Caltrain tracks if you are a light sleeper.

Family_with_children

10/10

Exceptional

27 Apr 2026

Jieyuan

best hotel in the worldwide

4/10

Poor

25 Apr 2026

Jordan

The common area floors were a mess, stained thru out the hallway. The carpet in out room was 2 foot squares of utility carpet arranged on a jigsaw, and stained like the rest of the carpet. The nightstands in the bedroom were held together with duct tape and barely standing. There was no microwave in the room until we requested it, and we had to ask for toilet paper as well. I won't be staying at this facility again. It was a mess

Family

10/10

Exceptional

15 Apr 2026

maximillian

Staff was friendly and room was clean . Directly across from university of Santa Clara

2/10

Poor

13 Apr 2026

Stacy

The absolute worst place to stay. I will make sure to tell EVERYONE to never ever go here. The walls are filthy,

10/10

Exceptional

12 Apr 2026

Jieyuan

Best

8/10

Excellent

12 Apr 2026

Patrice

I stayed for one night while visiting Santa Clara University with my daughter. The hotel was super close and convenient as it is not only across the street from SCU, but also next to a bus stop to/from the airport and the Caltrain which goes into San Francisco.

The staff was very friendly, I appreciate using the gym during my stay and loved the convenience of the suite with kitchenette so we could store breakfast food. The property was also very quiet despite being near a relatively busy road. It’s definitely stay here again.

10/10

Exceptional

11 Apr 2026

Alma

Everything was amazing

Partner

4/10

Poor

02 Apr 2026

Jill

The property is in rough shape and had a strong, distinct odor throughout the whole place. Would not recommend.

Self

4/10

Poor

01 Apr 2026

Dwight

Kitchen was barely clean and the diches and cups etc were very cheap

Self

2/10

Poor

31 Mar 2026

patrick

Was under construction while we were there. Someone taped our windows. Charged $50+ for no reason after we left.

Partner

4/10

Poor

31 Mar 2026

DENACIA I

Pros: okay gym, good location, and comfortable bed
Cons: no parking and front desk staff basically told us we need to figure it out for ourselves, room had a weird smell and a roach.
I wouldn’t recommend for more than a cheap one night stay.

Partner

4/10

Poor

22 Mar 2026

Narayana

The room smelt of dog pee. Fire alarm went off first day for no reason (heater was on). But the room was stuffy , couldn’t open windows enough (stopper at an inch). Didn’t have a choice so stayed the whole time.

Self

10/10

Exceptional

19 Mar 2026

Imanol

Great location and the gym was well stocked.

Partner

6/10

Pleasant

18 Mar 2026

Jose

No breakfast and dirty

10/10

Exceptional

16 Mar 2026

Srinjoy

The staff were extremely helpful.

Self

8/10

Excellent

04 Mar 2026

Claude-Andree

Room was clean but had a strange odor

8/10

Excellent

26 Feb 2026

Oreet

nothing special - the staff is nice, but the hotel is middle of the road - and okay

Partner

2/10

Poor

23 Feb 2026

Mary

The smell was absolutely unbearable. It smelled bad at the front desk and throughout the hallways. Do not stay here.

4/10

Poor

15 Feb 2026

Kiana

Staff were really nice . The lobby smelled like mold and cigarettes. When me and my partner walked into the room the bathtub was filthy and the table surfaces were extremely sticky .

Leisure Partner

4/10

Poor

09 Feb 2026

aasha

Room service once every 14days, no supplies gets sent to home, you need to go to reception to get bedsheets, towels, coffee supplies and they dont have most of these available to start. Worst pillows and air filters in the room

10/10

Exceptional

09 Feb 2026

Reylene

Spacious room, some worn down areas of use, great amount of paid parking areas, provides kitchen products upon request, has a small gym.

8/10

Excellent

02 Feb 2026

Carrie

Clean and staff was prompt and helpful

Business

10/10

Exceptional

01 Feb 2026

Isanoor

everything was spotless and clean and the service was excellent

4/10

Poor

31 Jan 2026

Chae Yeon

The room was neglected. I couldn’t open the window all the way and also the window was broken.

2/10

Poor

28 Jan 2026

Sharon

The hotel is dated and toilet has a leak in the tank and keep refilling every minute a

4/10

Poor

25 Jan 2026

Sheteshni

Old inside

Business_and_leisure Self

2/10

Poor

18 Jan 2026

Hector

They don’t answer the calls when you the front desk. Twice I was on hold for over 10 minutes. People smoking weed at the front of the main entrance. Also, they don’t have ice machines. I don’t recommend this location.

10/10

Exceptional

15 Jan 2026

Larry

Good help getting bedroom lighting issue resolved

8/10

Excellent

13 Dec 2025

Steve

Had to wait for a bit to be checked in, but overall fine. Surprisingly quite.

2/10

Poor

05 Dec 2025

Dianne

My S/O and I stayed at Sonesta Simply Suites South Austin in mid-November. We’ve stayed at other Sonesta locations before, but this visit was extremely disappointing due to several serious safety incidents and how they were handled.

First, the women at the front desk were consistently kind and professional. None of my concerns reflect on them. The issues were entirely related to the incidents and the conduct of the men involved.

1. False fire alarm + unannounced room entry
Around midnight, the fire alarm went off and we evacuated, thinking there was a real fire. The next morning, three men knocked and immediately entered our room without waiting for permission, saying they needed to “do a quick check.” They inspected the room, including the toilet, and left with no explanation or apology. It felt invasive and unprofessional.

2. Armed individual on property
On our last night, we saw an unknown man lingering in the foyer. A security guard arrived and warned us he had a machete, pointing it out on the ground nearby. While we were speaking with her, the man suddenly exited the building and fast-walked toward us. Fearing he was heading for the machete, we ran to our car in fear. Police and paramedics later took him into custody.

Overall, the stay did not meet basic expectations for safety or peace of mind. The front desk women were wonderful, but we would not stay here again. I also reached out to Sonesta multiple times afterward and have yet to receive a response.

Business_and_leisure Partner

8/10

Excellent

28 Nov 2025

Amanda

The location is amazing...walkable to PayPal Park, adjacent to the CalTrain station for easy trips to SF, DTSJ, and various Peninsula cities, very close to a Starbucks and indie bagel shop. We appreciated the clean room and being allowed to check in at 12:30 without an extra charge. However, the very old mattress was uncomfortable for my partner, whereas i had issues with the very loud HVAC unit in our room. There also wasn't much of a lobby/common area.

Leisure Partner

6/10

Pleasant

24 Nov 2025

Deborah

fair

Friends_and_family Family

2/10

Poor

20 Nov 2025

Arsenio

Hotel is very dirty and felt unsafe. Was very uncomfortable that the room can be entered by staff at any time for inspection?? There was actually a sign on the door stating this.

Business_and_leisure Self

10/10

Exceptional

06 Nov 2025

Josefina

Yes

Business

10/10

Exceptional

30 Oct 2025

Frederick

Great convenient rooms

Leisure Family

10/10

Exceptional

30 Oct 2025

Michelle

The room was spotless, the staff courteous, always consistently a good place to stay.

Leisure Self

10/10

Exceptional

30 Oct 2025

Raul

Simple clean safe comfortable rooms with great customer service.

Business Self

10/10

Exceptional

27 Oct 2025

Cai

I am a woman who travels alone to visit my son in the area, and I feel very safe and comfortable in this hotel. I think this was my fourth or fifth stay. It has become something of a home away from home. I love the workspace and kitchen. Very happy here.

Leisure Self

10/10

Exceptional

18 Oct 2025

Almudena

Nice, clean, and walking distance to the university.

Leisure

6/10

Pleasant

17 Oct 2025

Carol

The hotel is in need of a makeover; the carpet, furniture, etc, are highly worn out. It's a highly trafficked hotel.

Business

2/10

Poor

16 Oct 2025

JOHNNY

Paid for a suite and theg gave my room away. Family of 4 with a 2 and 5 year old with 1 queen bed. No fun amd no sleep. Will never stay here again. Unfortunately this made me not want to stay at ALL Sonestas ever again.

Friends_and_family Family

10/10

Exceptional

07 Oct 2025

Luis Alberto Valle

Love that you can bring your pet

6/10

Pleasant

06 Oct 2025

Karen

Needs Cleaning

The front desk was friendly and very accommodating. The hotel is not the cleanest. I observed bags of garbage in the first floor hall. There’s an overall odor…maybe of smoke. The first floor room smelled heavily of smoke, so I requested another and was transferred to a third floor room, which was much better, but there was still a bit of that smell. I just didn’t trust that my room had actually been sterilized. Other than that, the bed was very comfortable. It was quiet. Everything worked; nothing was broken. I felt safe with the indoor halls/doors and locks. I appreciated that there was an elevator between floors. The front desk attendant was super friendly.

Self

10/10

Exceptional

03 Oct 2025

Brian Stiven

Nice place

6/10

Pleasant

03 Oct 2025

Anna

Our room was fine, nothing fancy but large and clean with refrigerator, microwave, etc. Our issue was that just as we were going to sleep, the smoke/co2 alarm started chirping, and the hotel had no solution for us other than to change rooms. We had to pack up everything and change floors/rooms. Further, we were using the pull out bed, so we had to set that up (again), and all the old bedding was still on the bed. We were so tired, we took off the old /dirty bedding, piled it in the corner, remade the bed with fresh bedding and went to sleep.

Leisure Family

8/10

Excellent

02 Oct 2025

Christina

The room and its location were good. The staff were very helpful and friendly

Business

10/10

Exceptional

29 Sep 2025

Anatoly carrion

Super clean

Business_and_leisure Partner

10/10

Exceptional

28 Sep 2025

Joshua

Great Value

Full kitchen for a great price! And comfortable bed! Will be stay here again!

Partner

10/10

Exceptional

26 Sep 2025

Cai

Young woman at the front desk was lovely. I was a little sad that I was charged (by a young man) for parking, which had never happened before. But the stay was very nice, as always.

Business_and_leisure Self

8/10

Excellent

22 Sep 2025

Steve

We stay here every time we come from colorado

Friends_and_family Family

4/10

Poor

10 Sep 2025

Stone Shih-Hung

too old

10/10

Exceptional

31 Aug 2025

Verified traveler

Kind and accommodating staff.

Friends_and_family Family

10/10

Exceptional

25 Aug 2025

Michelle

Safe,clean, predictable, comfortable

Leisure Self

6/10

Pleasant

22 Aug 2025

Carolyn

Mediocre Place to stay

Read the fine print...your charged for parking at this hotel & have no breakfast options! The hotel is rundown & mediocre at best.

Partner

8/10

Excellent

18 Aug 2025

Henry

Nice and clean

Business

4/10

Poor

16 Aug 2025

RUTH

Rooms cleaned only after 7 days leaving wet towels in the bathroom.
No printed receipt on check in or check out even when requested. Lack of customer service.

Leisure Self

10/10

Exceptional

10 Aug 2025

Lorraine

Great price for the night’s stay. Plenty of parking. Easy access from freeway. I will be using Sonesta again.

Leisure Family

10/10

Exceptional

10 Aug 2025

David

Quality

10/10

Exceptional

03 Aug 2025

Wanda

Loved it

Stayed at the hotel for a concert. Everything was very nice, check in went really well. Would stay again

Business

10/10

Exceptional

03 Aug 2025

Noah Ramon

Walkable to SCU.

Leisure Self

10/10

Exceptional

02 Aug 2025

Phillip

Nice place to stay when in town for event at Levi’s Stadium

Leisure Family

8/10

Excellent

19 Jul 2025

Saroj

It is nice hotel to stay with family.

Leisure Family

8/10

Excellent

09 Jul 2025

Jasmine

Room and bed were clean. It’s an older establishment so the bathroom smelled the sewer kinda bad. Other than that, everything was comfortable.

8/10

Excellent

08 Jul 2025

Yugen

Close to airport, so very convenient.
Room is nice and you can cook inside.
So next time, if I sty San Jose longer, I want to use this hotel again.

Friends_and_family Family

10/10

Exceptional

03 Jul 2025

Sanjeev

Clean and spacious room

Leisure Self

2/10

Poor

03 Jul 2025

Eric

Waist of money

When we checked in our deposits was 250, way more than the actual room. When we booked, it said all fees included witch was not true. The last place we booked through the app was only 20 dollar deposits. We also got a different room and had to pay extra to get the room we originally booked.

Friends_and_family Family

10/10

Exceptional

02 Jul 2025

Ying

Good

8/10

Excellent

01 Jul 2025

Steve

A good TV is kind of important to me as I like to relax and watch TV after work. The TV is very outdated. Other than that, the staff and location is very good.

Business Self

4/10

Poor

30 Jun 2025

Don

Rooms old and dated, but somewhat OK, but there were people on the floor above us jumping up and down and making lots of loud noise both nights were were there, and other people also staying there said the same thing in different parts of the hotel.

Leisure Family

8/10

Excellent

23 Jun 2025

Damian

Would appreciate more modern/slightly bigger tv. Might be good investment at least for longer stay studio. At least the one I stayed at (room 142) was average.

Leisure Self

8/10

Excellent

22 Jun 2025

Brent

Clean rooms and kitchens with friendly staff and near PayPal Stadium for Earthquakes games.

8/10

Excellent

19 Jun 2025

Masao

There was no hot water for a shower, but only lukewarm water.

Self

8/10

Excellent

16 Jun 2025

Timothy

If you are a long term stayer, it's pretty good value for the location. The front desk is usually very responsive and helpful except in the middle of the night sometimes. The rooms are nice. The amenities are okay but the location is top tier. You cannot have a better hotel location.

Business_and_leisure Partner

10/10

Exceptional

14 Jun 2025

Colleen

Location was nice, shared in a small strip mall directly across from Santa Clara University, next to the train station, but noise level was very low. Quiet and comfortable. Only downside was the bathroom sink and tub were stopping up. Stayed 2 nights very comfortably as a solo traveler. Overall, felt like sraing in a studio apartment, which I loved. Would stay again.

Self

6/10

Pleasant

11 Jun 2025

Kao

Although the hotel was next to a train station it was mostly quiet. What was noisy was the old AC unit. It sounded like a motorcycle when you turn it on. Room smelled like Pine Sol so we tried to open the window to air it out but the windows could only open partially

8/10

Excellent

10 Jun 2025

Rajesh

The property is located close to the Santa Clara Caltrain station and opposite to the Santa Clara university. The rooms are clean and comfortable. There are a couple of cafe options next to the hotel and it is not too far from the San Jose airport. They have parking space as well.

Business Self

2/10

Poor

29 May 2025

cecilia

They charge me twice the amount I supposed pay all they said is that that was a mistake and my money was on hold for 10 days also they make an extra charge for 196 that it was return back 13 days latter the worst experience no apology no explanation terrible

Leisure Partner

10/10

Exceptional

26 May 2025

Sarah

At the time of our stay it was either newly being finished or just upgraded as the onky thing not available was the dining/breakfast area. Other than that we have stayed multiple times and recommend to our family and friends.

Leisure Family

10/10

Exceptional

24 May 2025

Melanie

Plenty of parking. Rooms were nice, clean, and comfortable. Kitchen was also nice and we were provided with everything we needed to be able to cook our meals for our entire stay. Conveniently located to shopping, Santa Clara University, and short 10 minute drive to Westfield Mall and Santana Row. Hotel is secure requiring key card or buzz in entry. Will definitely stay again in the future.

Business_and_leisure Partner

2/10

Poor

23 May 2025

Julie

Place was filthy. And very stinky. Aroma of cigarettes and pets.

Leisure Family_with_children