Kasa University Airport Santa Clara

10/10

Exceptional

17 Jun 2026

Olivia

Check in is tricky but they explain thoroughly. Clean room and nice amenities.

Friends

10/10

Exceptional

26 May 2026

Patricia

Clean and pretty unit. The check-in process and getting the car inside the gate was a little confusing. Once we figured out the process and got the badges inside the unit, everything was fine. Nice furniture and bed. A few more forks, spoons, knives and plates would have been helpful, too as we cooked all meals at home. Will definitely stay again!

Friends_and_family Family

10/10

Exceptional

12 May 2026

Denise

The Kasa apartment is our hime away from home while in S

8/10

Excellent

30 Apr 2026

Grant

Hotels.com has a _horrible_ interface with kasa-university and their customer experience is not good. It took me an hour to check in, standing outside in the dark because this is an apartment complex not a hotel. Never got the check in procedure email because hotels.com didn't properly fwd it to me. 25 minutes in a chat room with a bot and maybe a person and their solution was to have me call kasa-university myself.

Kasa-university folks were fine, check in process took time because I was doing it outside in the dark, room was nice and as advertised. Great value. I'll just book directly through them next time.

10/10

Exceptional

30 Apr 2026

Elizabeth

,Clean modern and comfortable facility. The amenities were perfect!

Self

10/10

Exceptional

03 Mar 2026

Olivia

Clean room and nice amenities

Friends

10/10

Exceptional

26 Feb 2026

Katie

love the roof deck and lap swimming in the pool!

Friends_and_family Family

2/10

Poor

20 Feb 2026

John

Did not feel safe getting to the room which required using mostly deserted parking lot levels to access the room. Door does not have a latch or deadbolt that can be locked from inside the room like typical hotel rooms do.

Self

8/10

Excellent

21 Jan 2026

Danielle

Spacious unit. Newer building with nice amenities and secure parking. Building was quiet and peaceful, even though it is adjacent to a university. We enjoyed the space and the location. The unit is modern inside and nicely furnished We appreciated the detailed check in instructions. The only minor negative is that the unit could use a thorough deep cleaning and some touch up paint in the bedroom. Faux plants , light fixtures, interior of medicine cabinet and the shower caddies/curtain could use cleaning for dust, soap scum, etc. these issues are all typical for a rental and should not deter anyone from considering a stay with Kasa.

Friends_and_family Family

10/10

Exceptional

20 Jan 2026

Elana

Very clean, quiet and spacious huge washer / dryer and full size kitchen

10/10

Exceptional

03 Jan 2026

Rene

Clean room, quiet, quick response from staff with question

Leisure Pet

10/10

Exceptional

14 Dec 2025

Quynh Huong

The unit was spacious, clean, and comfortable. The location is close to SAP Center. There’s a cafe downstairs. Otherwise you need to drive for eateries.

Leisure Partner

10/10

Exceptional

21 Nov 2025

Jennifer

The place was as advertised and in a great location.

10/10

Exceptional

16 Sep 2025

Katie

Excellent property with terrific rooftop patio and pool that is actually decent for lapswimming early mornings! Apartment was comfortable, clean and spacious with modern vibe. Super convenient to SCU and Cal Train.

Friends_and_family Family

10/10

Exceptional

03 Sep 2025

Martin

It’s really nice area and safe

Leisure Family

10/10

Exceptional

15 Aug 2025

Peter

Excellent accommodations

The apartment was very clean and very comfortable. The gym and pool amenities were excellent and the coffee shop downstairs was perfect for getting the day started.

Self

10/10

Exceptional

24 Jul 2025

M H

Check-in overly complicated

Friends_and_family Family

8/10

Excellent

04 Jun 2025

Anne

This place is very nice and clean. The rooftop pool is great. Just as others commented, there are codes to remember and the pull out couch is not meant to be slept on. It’s all springs. I booked a place that is supposed to sleep four. I put my two kids on the floor on mats. The sleeper sofa is terrible. The apartment is really nice.

Leisure Family

4/10

Poor

19 Apr 2025

Letitia

To be clear this is not a hotel but basically a sublease of apartments. So there is no onsite support should you have issues like we had. You enter and leave through the parking garage and need to enter a 7 digit code 4 different times to get into parking, the elevator, the floor etc as well as another door code for the apartment. Our key card did not work and the support staff were not able to fix this after we waited for them to come recode our key card ( they never came despite telling us they would).
So we just parked on the street and dealt with the tedious entry of multiply codes.
The apt was fine but if you need to use the pull out couch it is very uncomfortable so be warned. The mattress is thin and the metal springs are very prominent . It was not made up and the sheets in the closet were wet ( yes, folded and put away wet). We just dried them in the dryer before putting them on the pullout bed.
So overall, I would not recommend the Kasa University-airport. It is close to the SCU campus but I’d rather be a little further away and not have to deal with the lack of support and multiple codes.

Business Family

10/10

Exceptional

14 Apr 2025

Amanda

Really liked this property. The check-in process was a little complicated, but once we navigated that, we had a lovely stay. Would definitely come back.

Leisure Partner

10/10

Exceptional

12 Apr 2025

CRYSTAL

Very convenient, large unit, clean, quiet, really easy self check in and out.

Business Family

8/10

Excellent

01 Apr 2025

Vlad

It was good

Leisure

8/10

Excellent

31 Mar 2025

Jesus

Confusing to access. The key card was not working for a bit, including parking. Communication was slow.

Business

6/10

Pleasant

26 Feb 2025

Verified traveler

The place is great, but it took over an hour to check in and my senior citizen father and mother had to take pictures of themselves (front and side), give them a picture of their license (front and back) and needed a lanyard to open doors and go down the elevator. Also, they were on hold for a long time and the assistance in checking in was not organized. This process needs to be tightened up.

Partner

4/10

Poor

08 Feb 2025

Greg

The check in process is the worst. It’s complete self check in, with too many steps, too many combination locks to go thru. The whole process is a turnoff from what is otherwise a nice place

Self

8/10

Excellent

03 Dec 2024

Emery

Kasa Virtual Lobby Units

Hard to locate but was helped by a person inside another business. Finally figured out where to park and where to enter unit. Not sure I would book another virtual type unit

6/10

Pleasant

11 Nov 2024

Verified traveler

Clean, Spacious, Be prepared for instructions!

This place is probably better if you want to stay more than one night and are here for leisure. There is no concierge or front desk so all parking, entry and access are done through a series of very detailed instructions. Since I was here for a work trip, I didn't have the bandwidth to deal with this- I was swayed by the price and the inclusion of a balcony but didn't use it due to my incredibly short stay (less than 12 hours!).

However the place is very clean and spacious. It felt good to have my car parked in a secure area. The rooms and the flow of the space was nice. I would recommend if you're staying here for longer or if you REALLY don't want to interact with anyone, but I am just more used to a traditional hotel setting and appreciate that after what I just went through.

Business

10/10

Exceptional

29 Jul 2024

Vered

Everything was amazing!! We will definitely come back!!

Family_with_children

10/10

Exceptional

24 Jul 2024

Steve

Perfect for a visit to Univ. St. Clara!

Great place-great location

Friends_and_family Family

8/10

Excellent

19 Jul 2024

Clark

Great location for SCU

Challenge to get through several steps to enter room

Leisure

10/10

Exceptional

23 Apr 2024

Paul

Comfortable and clean, we would stay here again.

10/10

Exceptional

21 Mar 2024

Chad

All good all around

Easy, convenient and clean

Business

8/10

Excellent

27 Jan 2024

Denise

Tedious getting into the apartment with all the safety features but that’s also assuring that it is a safe building. Nice, nee with all the comforts of home.

Leisure Partner

10/10

Exceptional

26 Dec 2023

Christen

Great Private Units

Great place to stay! It's a little unconventional in terms of access to your unit but once you figure it out it's very private. Very quiet, extremely safe and well equipped units.

Self

8/10

Excellent

24 Sep 2023

Angie

One-bedroom apartment next to Santa Clara Uni

When I booked this apartment, it was advertised as a hotel with a virtual front desk. It is NOT a hotel. It is a private apartment complex with dogs, piano teachers, and young people living life. If you need help with something, good luck. Our coffee maker didn't function. The Kasa chatbot told me to fill out an online form. I did and never received a follow-up.

The Good: The apartment was spotless, quiet, and within walking distance of SCU and a few nice restaurants. There is public EV charging in the Retail parking spaces for $0.25/kWH. Charging is free in the SCU garage if you are visiting there. There is a gorgeous rooftop pool with two lap lanes plus a hot tub and loads of space to gather. The linens were soft.

The Bad: The king bed was squeaky - don't sneeze or roll over if you plan to sleep through the night. Accessing the building was complicated (for good reason - they need to protect tenants). But be warned, if you are tired after a long day of travel or not tech-savvy, it can be difficult to get into the building. There is a 7-digit code that must be entered quickly - either have it memorized or have someone read it to you as you enter it, or it will time out. You will have another 4-digit code to access your apartment. After you get in, there is a key card for the elevator and exterior doors. It works well. There is also an app, but it's spotty, so a second card would be better.

Friends_and_family Family

8/10

Excellent

22 Jun 2023

Michelle

The check in process was a little clunky, but the units themselves were great. I was in town for business and could easily see having an extended stay at this location. Convenient to the Cal Train and to the University. Safe, well maintained property and neighborhood.

Business

6/10

Pleasant

12 Apr 2023

Jenny

The actual property was clean and very nice; the location was perfect for visiting SCU. Getting IN to the property was a pain. If you're not tech-y, or do not have a tech-y child to mentor you, you may not get in the apartment, let alone the elevator. You have a reservation code, an elevator code (enter to call the elevator AND to enter the floor when inside), and an apartment code. If your phone for some reason isn't getting service, and you haven't printed anything out, you're out of luck. There is no phone number to call in the email; there are links, but not helpful if you don't have an Internet connection. If you're tired or arrive late at night, just be prepared, and read the lengthy check-in email in advance. I wish I had. Again, great place and location.

Business_and_leisure Family

10/10

Exceptional

20 Mar 2023

ANDREW

Very pleasant stay

It's an entire apartment with everything you need. We like everything about the virtual \"front desk\" checking you in/out with clear instructions. The roof top gym and swimming pool is serene and beautiful. Definitely will stay again when we are back in the area

Business

10/10

Exceptional

27 Feb 2023

Anne

Very clean. Super nice to have a washer/dryer. Bed was very comfortable.

Instructions are good but a bit tiresome as there are severalkey entries to get to your unit.

Leisure Partner

10/10

Exceptional

02 Jan 2023

CLAUDIA

Just perfect

Leisure Family

8/10

Excellent

12 Oct 2022

Ty

Great property in that it is new, super clean, and in a great location relative to SCU. The checkin process was cumbersome and our code didn’t work adding to the complication. Overall GREAT unit but checkin was frustrating and complicated.

Business_and_leisure

10/10

Exceptional

04 Apr 2022

Pamela

We stayed here while visiting my son who is a student at Santa Clara. You really can't find a more convenient location to the campus! We were able to walk everywhere. The building is beautiful with a nice pool and sun deck area. Our apartment was clean and spacious. We appreciated all the kitchen items so we could make breakfast in the morning. I got quick and efficient responses from the Kasa team in the Virtual Front Desk. We'll definitely be back!

Leisure Family

10/10

Exceptional

31 Mar 2022

Erika

Great location and apartment, super clean, would definitely book again!

Leisure Self

10/10

Exceptional

30 Mar 2022

Manuel

Beautiful apartment in a great location. Caltrain is just a couple minutes walk away - very convenient. The furniture in the apartment seemed brand new, and everything was very clean. No staff on-site so make sure to read the check-in instructions sent via email. We had a great stay and would definitely pick Kasa again.

Leisure Family

4/10

Poor

19 Mar 2022

Renee

Not worth staying there

Completely convoluted communication. They try to make money with early / late check in, hence they give you the information in 3 different text / links and e mails that leave you utterly confused
At the end you need to call them to figure out how to check in and you waste just 30 min doing that
The room is very loud as it’s next to El Camino Real and a railroad where a train passes by every hour
The pillows remind me on Motel Sixt the cheapest plastic pillows you can find that leave you with a stiff neck next day

Business

8/10

Excellent

07 Dec 2025

Evelyn

El lugar es muy lindo limpio y agradable tiene todo lo necesario para pasar tus vacaciones en California la razón por la que doy solo 4 estrellas es porque la cama y el sillón cama son muy incómodos para dormir creo nesectan mejorar eso para un descanso placentero a sus huéspedes y para los que no somos muy tecnologícos se nos puede complicar que todo sea online sería excelente si alguien se tomará el tiempo de resivivirnos y guiarnos al momento de hacer Check-in

Leisure Family_with_children

10/10

Exceptional

01 May 2025

chaoyu

Great location and cl

10/10

Exceptional

28 Dec 2024

Seongsoon

가족여행에 아주 좋은 장소입니다~

Friends_and_family Family

10/10

Exceptional

09 May 2022

laurette

Séjour exceptionnel

L'hôtel est magnifique, il est neuf. Tout est très propre. La literie sublime avec un matelas à mémoire de forme et en 2 m de largeur. L'appartement est grand, dressing, lave linge et sèche linge de grande taille et neufs. La perfection va même jusqu'au modulateur de lumière. Sur le toit vous trouverez une piscine assez grande mais d'une profondeur de 3 pieds uniquement, bien pour les enfants. Une salle de sport très bien équipée et assez grande. Et surtout d'un jacuzzi et de grands BBQ à gaz. Avec des tables pour dîner en terrasse, et une grande table à l'intérieur avec des canapés et un tourne disque avec un grand choix de disques. Tout y est même la décoration. La seule chose qui serait à corriger est le manque de vaisselle, il n'y a que le strict minimum, je pense que c'est dû au fait que ce soit neuf. Nous avons passé un excellent séjour à 3. Mon fils qui est adulte a dormi dans le canapé lit. Mais sans aucune hésitation, si je retourne à SF je reviendrai dans cet hôtel.

Friends_and_family Family