Doubletree Hotel San Jose

United States , San Jose - Silicon Valley - CA
SAN JOSE, 2050 Gateway Place
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100 reviews shown

8/10

Excellent

17 Mar 2026

Michael

The hotel room was cleaned daily and the lounge in the lobby was comfortable, but the Internet connection did not work in the hotel room during my stay.

Self

4/10

Poor

17 Mar 2026

Kristi

Dirty room and front desk staff were not helpful at all

Friends

8/10

Excellent

16 Mar 2026

Shawn

Great location, excellent restaurants nearby, walkable, but no fridge in the room......why?

Friends_and_family Friends

2/10

Poor

15 Mar 2026

Younhi

One of staff, a black gentleman, is so rude. I had a question regarding parking discount but, not only he gave me a wrong information, he talked to me very rude. He Stopped me mid sentence, speaking in a condescending way. Later I found he was wrong. Furniture and carpet in the room was very old and dirty. Overall, terrible stay

Family_with_children

6/10

Pleasant

15 Mar 2026

Saudia

Torn and dirty carpet in the rooms and in hallway. Also where are the stairs?

10/10

Exceptional

14 Mar 2026

Chessea

Great hotel and team!

Business Self

6/10

Pleasant

05 Mar 2026

Katherine

This place was ok. Close to the airport and short drive (~10-20min) to good restaurants. The room was old and could use some updates. Many outlets didn’t work. Musty carpet and lighting. Would probably not stay again.

Business

6/10

Pleasant

27 Feb 2026

Catherine

Close to the airport.

Self

6/10

Pleasant

23 Feb 2026

Ayako

Old room, no fridge, poor lighting
Friendly staff, good cookie, convenient location

Family_with_children

6/10

Pleasant

23 Feb 2026

John

The hotel is in need of a update.

Business

8/10

Excellent

21 Feb 2026

Barbara

Yes and yes

Leisure Partner

10/10

Exceptional

17 Feb 2026

Arlene

The staff was amazing!

6/10

Pleasant

15 Feb 2026

Xavier

Staff was friendly, room was clean if outdated. It also did not have a refrigerator and the TV would not change channels. Parking is $32 per night for one car, which feels a bit high. Not sure if we would stay here again, but we also don't necessarily regret it.

Leisure Family_with_children

2/10

Poor

10 Feb 2026

Kelly Woodard

They denied I had a reservation. Steve at the check in is a piece of work. What unprofessional behavior. Long line of people attempting to check in for over an hour and then turned me away despite my confirmation from Travelocity. Steve and the other large dark hair women are just awful. They give Hilton a bad name

Business Self

2/10

Poor

10 Feb 2026

Kelly Woodard

This is the 2nd that I was told on attempt to check in that I did not have a reservation and was told I could pay for a reservation if I wanted one? Steve is the same person that did this prior. I had to leave the hotel, get another uber , find a pay for a last minute reservation and spend 1.5 hours on the phone and Travelocity transferring me and putting me on hold. Travelocity after 1.5 hours and after 10 pm told me to go back to the hotel ???then questioned what Horel I went to? I travel to San Jose every week for 4 years now and work in San Jose, I know what hotel and recognized the jerk “Steve” as he had done this before and he embarrassed me in the busy lobby by basically kicking me out. Travelocity did NOT support or care about anything I was saying

Business Self

2/10

Poor

07 Feb 2026

Anoop

They didn’t have the room - 2 hour wait on phone with Expedia to get room. No phone contact found on Expedia app

the carpets in room and around were dirty

10/10

Exceptional

31 Jan 2026

Susan

Restaurants on site, mailing options, warm cookie on arrival!

Partner

8/10

Excellent

29 Jan 2026

Thomas

Quiet and clean

10/10

Exceptional

28 Jan 2026

Rachel

Everything. Staff,food,everything was great.

Leisure Friends

6/10

Pleasant

27 Jan 2026

Lisa

There were issues regarding housekeeping Dept.

10/10

Exceptional

27 Jan 2026

Arthur

Great

8/10

Excellent

23 Jan 2026

Derek

Everything went well. Was as expected.

Leisure Self

4/10

Poor

21 Jan 2026

Dyan

I have stayed at many Doubletree hotels. This was, by far, the most outdated, filthy hotel I’ve ever stayed at. They clearly spent money to renovate the convention hall for meetings, but the entire wing of the hotel with rooms was disgusting. The carpets are old, stained, and frayed. The rooms are old, dark, furniture fading. There’s no refrigerator in the rooms. Lights are missing from the recessed lights. My friend sat in the floor and leaned against the dresser and his sweater was stained with white spots. I would absolutely never stay there again.

Business Friends

8/10

Excellent

16 Jan 2026

Elvedina

yes

4/10

Poor

13 Jan 2026

Jordan

I have a feeling we got put into a room that was not renovated to reflect the photos. Seemed dirty and was always stuffy. No refrigerator or microwave. And the parking lot had 2 cars get broken into.

6/10

Pleasant

12 Jan 2026

DAVID

Slow service

8/10

Excellent

06 Jan 2026

Shanmugakailash

Room was clean, carpets old, weed smoke in hallways

Business Family

10/10

Exceptional

06 Jan 2026

Claude

Oh my goodness double tree is one my favorite and best hotel ever. Rooms service was super great. Customer service also great. Environment was so clean and fresh. My room was fresh and clean at all time. I did not regret my staying at Doubletree at all.

My only problem was the price of parking 32 Dallas pa night. Please double tree, on behalf of will the customers can you guys please reduce the price of the parking please God bless.

962

Friends

6/10

Pleasant

03 Jan 2026

Alfonso

Clean room, clean bed, a walking distance from the airport and to the light rail station. The hotel is nice and clean but it can use some major renovation upgrades. The carpets look old, the hotel room doors look like they have taken a beating. Overall, the hotel looks like a 90’s hotel. I would stay there again, because it’s conveniently located, but it does need a major overhaul.

10/10

Exceptional

02 Jan 2026

Ching Ying

Quiet room and awesome location to everywhere.

10/10

Exceptional

29 Dec 2025

Mohammed Jamel

Everything was great and the service was amazing

Family

10/10

Exceptional

29 Dec 2025

Karime

Staff was so polite and helpful! Great location, would definitely stay here again!

Leisure Partner

10/10

Exceptional

28 Dec 2025

Nicky

Thank you for your service

4/10

Poor

18 Dec 2025

Terry

These rooms are old and outdated, and the heaters don’t work

Business_and_leisure Self

4/10

Poor

18 Dec 2025

Terry

Horrible stay, room was dirty. Heater did not work. Extra blanket was not provided in the room. No way to keep drinks cold. There wasn’t a refrigerator in the room. The room was the refrigerator. Staff was not friendly. I will not return to this property. I have stay at this property many times previously. This stay ruined it

Business_and_leisure Self

10/10

Exceptional

15 Dec 2025

Eric

I did not leverage the airport shuttle. The bar menu was standard and the food I ordered was tasty.

Business

4/10

Poor

14 Dec 2025

Daniela

Room was not updated, no disclosures on

10/10

Exceptional

12 Dec 2025

April C

Need to have room service available to guests

Business Self

10/10

Exceptional

12 Dec 2025

Alesha

Very nice Hotel, staff and rooms were nice as well

4/10

Poor

12 Dec 2025

Jocelin

The checking staff were kind and courteous. They charged $39 to park a car in the parking lot for the night. This is not mentioned during booking. We got a room on the 3rd floor. The hallway rug was very dated, dirty and wrinkled up everywhere. The room was also very dated, the carpet was dirty and there was a dirty black sock in the closet. The bathroom sink had a hair in it. The room does not have coffee, or a coffee maker, and the TV is not a smart TV, offering only set channels. The bed was comfortable. We went to have dinner at the steakhouse advertised on the elevator doors, however it was closed indefinitely. This place needs a serious update.

Business_and_leisure Family

4/10

Poor

11 Dec 2025

Parisa

Hotel room was very dated; dirty carpet,

10/10

Exceptional

10 Dec 2025

Anthony

Perfect

4/10

Poor

10 Dec 2025

Anupam

The rooms are very dated..

8/10

Excellent

08 Dec 2025

Mark

Great staff, clean room, g and safe

8/10

Excellent

04 Dec 2025

DARREN

My only problem is, Im paying to stay at your hotel so parking should be included...$32 a day is ridiculous

Business

6/10

Pleasant

30 Nov 2025

Kimberly

The service was wonderful in the restaurants and the property is nice. The rooms are larger but are in desperate need of updating and better cleaning.

Leisure Family_with_children

6/10

Pleasant

29 Nov 2025

Cuong

Room is large but old. Not much amenities, no frig or microwave oven. The over night parking fee is outraged, $32/night one of the most expensive parking ever

Partner

10/10

Exceptional

29 Nov 2025

Mark

The room was neat and clean

Leisure Family

8/10

Excellent

28 Nov 2025

Vi Thao

10/10

Exceptional

28 Nov 2025

Israel

Great hotel needs some updates like new lamps with phone usb outlets and carpets can use a deep cleaning.

Partner

4/10

Poor

26 Nov 2025

Amanjot

Its just a average hotel not pretty good

10/10

Exceptional

23 Nov 2025

Kenneth

Beautiful room easy check in.

6/10

Pleasant

23 Nov 2025

Angela

The rooms need an update. Our room was not clean (found hair on towels), recycle in the trash…. I’ve requested to change the room and it was the same situation…. Definitely not Hilton level for the Hilton price.
Starbucks- one person working, line 40 min long.
Were there for a convention - they should’ve staffed up.

Friends_and_family Family

8/10

Excellent

23 Nov 2025

Terry

Location was quieter than expected so close to airport. This is an older property, well maintained, and offers some \"special\" lower prices than the newer options.

Leisure Self

2/10

Poor

21 Nov 2025

Asel

Carpets are dirty, small trash containers do not have plastic bags on them, doors were dirty, I had to use the alcohol wipe to clean the toilet seat and door handles. There’s been a puddle of water in the bathroom when I arrived.

Business Self

8/10

Excellent

20 Nov 2025

Antonio

Okay

6/10

Pleasant

20 Nov 2025

Chandran

The property is old, reasonably clean and room's are spacious. The breakfast and other dining options are expensive and average quality experience.

Business Self

6/10

Pleasant

19 Nov 2025

Surabhi

All was ok

10/10

Exceptional

17 Nov 2025

Roy

Very good service, by front staff, Restaurant and Lounge excellent service and foods.

Leisure Friends

2/10

Poor

17 Nov 2025

Joseph

This hotel is gross, it's old, their stains all over the carpets, and they host fur con, some furry convention for adults who enjoy dressing up in fur costumes.

Business_and_leisure Partner

10/10

Exceptional

15 Nov 2025

Michael

Clean and spotless

4/10

Poor

13 Nov 2025

Jacob

I received a king bedroom even tho I booked and payed for a double room. Hotel was GAY AF, furry convention, pool not usable, terrible experience

6/10

Pleasant

12 Nov 2025

Shivam

This is the very first Hilton brand hotel I’ve stayed at, that felt like a two star property. The place deserves a remodel. The condition of the rooms are out dated and sad, but it is still clean. Breakfast at Sprigs is also very bad, and there are a lack of options nearby. For the same price, we could have just stayed at Hyatt.

Business_and_leisure Partner

10/10

Exceptional

11 Nov 2025

Austin

Friendly staff, good amenities. Will stay again in the future.

Business Self

6/10

Pleasant

11 Nov 2025

justin

I have been going to this hotel for almost two decades for conventions. The hotel has nice amenities for sure, and a good layout for events. On the bad side, they have never replaced the increasingly worn carpet in the rooms, the faded decor, and it is starting to look dated as a result. They have also increased the cost of parking, gotten rid of mini fridges and microwaves, and want to charge you for those now (if microwaves are even available, I only rented a once complimentary fridge for $15.) Guess they are going along with the trend of Silicon Valley: less service for more money, more apps, more b.s.

6/10

Pleasant

10 Nov 2025

Brady

staff was good, hotel is a little rough around the edges for a double tree. Lots of conventions in this hotel, busy

Business

10/10

Exceptional

10 Nov 2025

Paul

Rooms were great and clean. And all the staff were polite and professional.

Leisure Family

10/10

Exceptional

03 Nov 2025

Sean

A very welcoming and accommodating hotel staff

10/10

Exceptional

03 Nov 2025

Sandra

The room was gorgeous. It was very clean and the staff was really helpful.

10/10

Exceptional

31 Oct 2025

cosme

The tv was small

Leisure Family

10/10

Exceptional

30 Oct 2025

Alfredo

Clean room & nice area

Partner

8/10

Excellent

23 Oct 2025

Ante

Average airport hotel. Not much in the area. Close to the airport is a plus.

6/10

Pleasant

22 Oct 2025

Charles

Place could use a major renovation. Felt like I was in the 1980s

4/10

Poor

19 Oct 2025

Gloria

Hotel was going through renovations. All the restaurants were closed for renovation.

Leisure Self

8/10

Excellent

18 Oct 2025

John

Room was large and clean but clock didn’t work.

Leisure Partner

6/10

Pleasant

18 Oct 2025

Aldwin Benedict Anacay

The hotel is very outdated and is in desperate need of a refresh. Electrical outlets, light switches, smoke detector, light fixtures and even the toilet seats were yellowed from age. If I had to guess, I’d say that this stuff hasn’t been replaced since the 90s.

Business_and_leisure Self

6/10

Pleasant

17 Oct 2025

Behrouz

Room and furniture looked old and the carpets were filthy

10/10

Exceptional

15 Oct 2025

Gurvir

Tes

10/10

Exceptional

14 Oct 2025

Linda

It was great to have a shuttle to the airport. All were kind and helpful. Room was spacious and clean.

Leisure Family

10/10

Exceptional

10 Oct 2025

Alyson

8/10

Excellent

08 Oct 2025

Cheri

I do wish that when I was paying for the extended airport parking of $12 night, that price would have been extended to the night prior instead of being charged $30 for parking on the night we stayed in the hotel.

Leisure Partner

6/10

Pleasant

08 Oct 2025

Renee

Quiet hotel

Leisure Partner

10/10

Exceptional

07 Oct 2025

Ronald

My room with balcony on the 9th floor overlooking the pool was gorgeous!

8/10

Excellent

06 Oct 2025

Siddique Ansaruddin

Polite staff

Leisure Self

10/10

Exceptional

06 Oct 2025

Maria

My stay was great!

Business_and_leisure

10/10

Exceptional

06 Oct 2025

Alejandro

10/10

Exceptional

05 Oct 2025

Ronald

Staff above and beyond kind from front desk to housekeeping. Even if I needed something in the evening, tissue paper, towels etc., 10 out 10!

Leisure Self

8/10

Excellent

02 Oct 2025

Manuel

The hotel feels old already. A renovation is about time

6/10

Pleasant

29 Sep 2025

Lisa Wey

Hotel management is bad , the power of lobby has broken, no way to charges phone.

Business

2/10

Poor

27 Sep 2025

Adrian

Staff rude

Leisure Family_with_children

2/10

Poor

25 Sep 2025

Mitchell

Noice Plus

This was the noisiest stay I have ever experienced. We were in Room 257 and the decibel level from the freeway noise was unbearable. Suggest the hotel check the decibel level on that side of the hotel.

Partner

8/10

Excellent

25 Sep 2025

Daniel

The lobby area, restaurant, gym, and pool were all fantastic spaces. Our family spent a lot of time in the pool and had a great time. The staff was helpful and the place was clean. The rooms and hallway (3rd floor) were pretty outdated with some pretty visible carpet stains but as I said, it didn't seem dirty just old. The halls and rooms could use a remodel but this was still a fine place to stay close to the airport.

Business_and_leisure Family_with_children

6/10

Pleasant

22 Sep 2025

Antoinette

I was only there overnight so cannot review all the facilities. My main complaint was the smell of marijuana in hallways and the hotel needs renovating. I would not walk on those carpets with bare feet. The room was clean so that was nice.

Leisure Self

10/10

Exceptional

22 Sep 2025

Jose

Great customer service

Business

8/10

Excellent

21 Sep 2025

Victoria

N/a

8/10

Excellent

21 Sep 2025

Ronald

Great service at the front desk, shuttle drivers and breakfast buffet staff I didn’t see or use hotel amenities but the room itself was a little shabby. Worn carpet, crusty shower head and old worn furniture The shower was in a bathtub that was poorly caulked and slow draining and not very good water pressure. Not what I expected for $200/ night

Leisure Self

6/10

Pleasant

14 Sep 2025

Christine

Electricity went out and we had to go to another hotel. Please ensure a full refund is credited to my credit card as we were told by front desk folks. We stayed at the Hilton Garden Inn down the road

Leisure

8/10

Excellent

06 Sep 2025

Paxton

Doubletree staff are always good but as a property, it is a shadow of its former self. The steak restaurant is closed and the food menu is limited for such a big hotel. “Tired” is probably the best way to describe this former buzzy hotel - most likely a symptom of less activity in the area generally.

Business

10/10

Exceptional

01 Sep 2025

venkat

Clean room and staff are friendly

Family

8/10

Excellent

29 Aug 2025

LALISA

Good environment and peaceful.