Name: Doubletree Hotel San Jose
Address: 2050 Gateway Place, San Jose, 95110, US

Doubletree Hotel San Jose

San Jose - Silicon Valley - CA · United States

100 reviews shown

10/10

Exceptional

11 Jul 2026

Nadia

Convenience to the airport, nice amenities and clean safe location

Self

6/10

Pleasant

08 Jul 2026

Yanal

the hotel itself is old however rooms are clean and the staff are helpful. the bathtubs are old school need to be renovated to shower boxes

Self

10/10

Exceptional

06 Jul 2026

Virginia

Pool was beauty, hotel was very clean, airport shuttle was great.

Family_with_children

2/10

Poor

05 Jul 2026

Jose

I didn’t stay there and got charged

10/10

Exceptional

30 Jun 2026

ghangshin

The room was clean, the staff were friendly and professional, and the hotel bar was reasonably priced. I didn’t try the breakfast, so I can’t comment on it.

One tip for anyone staying here for a job interview in San Jose: check the iron before using it. Mine had melted plastic stuck to the bottom. Fortunately, I noticed it before ironing my dress shirt. Otherwise, it would have ruined my interview shirt right before one of the most important parts of the trip.

Self

4/10

Poor

29 Jun 2026

NADER

Very dirty property and room

Family

2/10

Poor

28 Jun 2026

Sabrina

Hotel is outdated. Had allergies from what I imagine was dust from the carpet.
Food below average.

Friends

10/10

Exceptional

27 Jun 2026

William

Shuttle was not reliable. I waited over an hour for the pick up upon arrival. I was nervous about my morning flight so I paid for an uber instead of the shuttle service.

6/10

Pleasant

26 Jun 2026

Debbie

This property was horrible. The showerheads were from 1970. You couldn’t even barely get dribbles of water out of it. It was very worn. Let’s just put it that way you don’t get water in the room. It was just very under average disappointing for Hilton. It used to be great as the red lion hotel.

Partner

6/10

Pleasant

25 Jun 2026

Joseph

Nice place but misleading in the ad. Owner was present and additional guest. It said id have the home to myself

Self

10/10

Exceptional

23 Jun 2026

FABIAN

Room and bathroom was clean. However, my room did not have a refrigerator.

Family

4/10

Poor

22 Jun 2026

harjit

Hotel is dated ,everything needs updating

Self

10/10

Exceptional

22 Jun 2026

Ihab

Everything was great

Family

4/10

Poor

22 Jun 2026

Scott A

Family

8/10

Excellent

22 Jun 2026

Quinn

Like that the hotel was near the airport. It needs to renovate its rooms…very old looking from carpet to bathroom. But good customer service

Friends

8/10

Excellent

21 Jun 2026

Raul

Liked the convenience off the 101 and the balcony. Rooms are a little old but we'll kept

Self

10/10

Exceptional

20 Jun 2026

Jorge Luis

I don't eat breakfast

Self

8/10

Excellent

19 Jun 2026

Delores

Self

8/10

Excellent

17 Jun 2026

Theresa

The staff is very friendly and helpful. The chicken sandwich and salad were delicious. This was the first time I stayed at an airport hotel and did not hear planes fly over. My suggestion would be to update the rooms. Old, stained carpet was not appealing. The housekeepers would benefit from more training and/or supervision. Little things like dusting bathroom vents and corners were neglected.

Self

6/10

Pleasant

17 Jun 2026

Jose

The staff was amazing and very helpful. I came and ask for a little early check in, and it was granted. I really appreciated that. Thank you so much... The room at least needs to have a couple of bottles of water waiting and or a small fridge. out of that the place was very well taking care of.

Friends_and_family Friends

6/10

Pleasant

13 Jun 2026

Peter

At first look, a beautiful property, nice lobby , multiple restaurants and a gift shop. But it was a different story past the elevator. We stayed on the 4th floor, it was very outdated and seemed like a completely different hotel.

Partner

6/10

Pleasant

12 Jun 2026

Anthony

The staff at the hotel was good. I had issues with my room and they helped me with changing rooms which made my stay pleasant. That being said, the hotel is not very clean. One entire corridor smelled like sewage. I went to use the bathroom in the lobby this morning and their was no soap at any of the dispensers and the restroom had not been cleaned yet. Also, there was blood on the bathroom floor carpet in my room. Hotel need to update desperately!

Self

6/10

Pleasant

11 Jun 2026

Carrie

Needs updates

Self

4/10

Poor

11 Jun 2026

MOHAMED

My room did not get cleaned out during my stay

Self

10/10

Exceptional

09 Jun 2026

Sheryl

It was a great place to stay and so close to the airport. The staff was so helpful and nice! The room was clean and comfortable.

6/10

Pleasant

08 Jun 2026

Paulina

There was a pair of men’s underwear found on the floor of our room when we had just checked in. There was cockroaches by the elevators also. Staff was friendly but place is not very clean

Friends

6/10

Pleasant

08 Jun 2026

Marisa

Great staff but room needs serious upgrades. It didn’t even have a fridge or microwave! We were here for a festival and literally texting each other to share microwaves.

Great staff

10/10

Exceptional

08 Jun 2026

Aurelio

nice place near the airport

Friends_and_family Family

8/10

Excellent

07 Jun 2026

Kerry

We stayed

Partner

6/10

Pleasant

04 Jun 2026

Peter

I have stayed here over the years My room was fine but generally the property is declining due to wear and tear Lobby and corridor rugs are worn out and stained. Spencer’s Steak House is closed. Dinner dining is now at the lobby bar. Breakfast way over priced at $35 and parking also .

6/10

Pleasant

02 Jun 2026

Patrick

Strangely old rooms...

Self

6/10

Pleasant

26 May 2026

Kishore

There were Spiders in the room...

8/10

Excellent

26 May 2026

Nancy

The room was a little stinky and outdated

Friends_and_family Family

6/10

Pleasant

25 May 2026

Maria Jose

There was noise as well as bed was very hard

Partner

10/10

Exceptional

23 May 2026

Anne

It’s always our go to the night before an early flight.

Self

10/10

Exceptional

17 May 2026

Gilberto

Everybody and everything was excellent. It may not be a five star hotel but it makes you feel like it is. The staff is really nice respectful and helpful very clean and the number one thing is they have the best cookies ever when you ask him in the front.

Partner

10/10

Exceptional

17 May 2026

Yarimar

Profesional service

Business Friends

6/10

Pleasant

16 May 2026

Kristin

This property has aged a lot, and it has not been remodeled to stay up with current standards… The electrical outlets in the room did not work. It was very sparsely decorated and carpet everywhere so it made it a little more challenging to roll the suitcases… It’s location is fantastic. It’s time for a refresh.

6/10

Pleasant

16 May 2026

Paul

Totally disappointed in the food and restaurant availability! The restaurant was closed no other choice really for food. We finally ordered our food delivered by grub. The rooms are old and tired the whole hotel needs renovation. The Double Tree is still the best place to leave your car if your going to be traveling and flying out of San Jose airport.

Partner

8/10

Excellent

16 May 2026

Erica

It’s time to remodel

Business

10/10

Exceptional

13 May 2026

Opeyemi

Secured elevator, staff were professional and entire hotel ambiance was clean

Business

8/10

Excellent

13 May 2026

stacy

Needs updates but staff was nice and hotel was convenient for our event.

Family_with_children

6/10

Pleasant

10 May 2026

Ashley

Double tree has a nice pool and hot tub!
Call about microwaves and mini fridges!

Family_with_children

10/10

Exceptional

09 May 2026

Grant

Great breakfast very clean and healthy

Friends_and_family Family

10/10

Exceptional

09 May 2026

Jason

My room was looking clean, smelling clean, and the shower was really nice with continuous Hot water that kept you in the shower.the staff was extra helpful.i enjoyed my stay.

Friends_and_family Friends

10/10

Exceptional

08 May 2026

Brooke

Old hotel but very spacious. Great for business travel and loved the cookies

Business

8/10

Excellent

03 May 2026

Murali

A free breakfast should have been included

Self

10/10

Exceptional

01 May 2026

Roberto

The Staff good

Friends

10/10

Exceptional

30 Apr 2026

Gurinderpaul

Nice room, comfortable bed.

Friends_and_family Family

10/10

Exceptional

29 Apr 2026

balendran

Showerhead and hot water need improve shower top need some fixing thank you room is clean and staff were fantastic

Partner

10/10

Exceptional

26 Apr 2026

Susan

Great meeting facilities, quiet ( no low-flying planes ) and friendly staff. Our room was a bit dated, but otherwise very comfortable and conveniently located. Would stay here again.

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Liza

Parking was easy

10/10

Exceptional

26 Apr 2026

shannon

Rooms were nice with a vuew

Friends_and_family Family

4/10

Poor

26 Apr 2026

willian

Old carpet in the hallways, a bit of a bad smell.

Partner

10/10

Exceptional

24 Apr 2026

Leo

Everything is excellent

Business

10/10

Exceptional

22 Apr 2026

Syed

All is good

10/10

Exceptional

21 Apr 2026

August

Breakfast was good and shuttle

6/10

Pleasant

21 Apr 2026

LEAH

Rooms are dark & lighting is very poor. TV technology is old. There were hairs in my tub - disgusting. Thank god I was only staying one night. I definitely will not stay here again the next time I come for work.

Self

10/10

Exceptional

19 Apr 2026

Margaret

This was perfect for business travel- restaurant choices at the location, good parking (pay through an app), and clean.

Self

4/10

Poor

13 Apr 2026

Demetria

This property is located in an industrial area, so there isn’t much nearby. It’s also right next to the freeway, so if you have a balcony, be prepared for a fair amount of noise.One thing to note,if you’re considering Club Level, it’s not what you might expect compared to other Hilton properties. There aren’t the usual amenities, and no alts or vouchers were offered during our stay. Also, refrigerators and microwaves are not standard in the rooms—you’ll need to upgrade or request one, and even then, availability can be limited.
The hotel itself is on the older side. The rooms were decent, but some areas of the property could use better maintenance. For example, one of our room locks didn’t work properly, and another door had to be lifted to open. The hallways also had an unpleasant odor at times.
\Service was a bit hit or miss. While a few staff members were helpful, others came across as less welcoming. When we brought up some of the room issues, it seemed like they were already aware but not overly concerned.
\We were there during a dance convention, so the hotel was very busy. The only dining option available was understaffed, and the on-site steakhouse wasn’t open during our stay. They do offer complimentary water and a warm cookie, which is a nice touch, although service around that felt inconsistent.
Parking is $32 per night, uncovered, and without visible security. Overall, the stay was okay, but it didn’t quite meet the standard I typically expect from a Hilton.

Friends_and_family Family

2/10

Poor

12 Apr 2026

Alyssa

Beds were extremely uncomfortable
We had no toilet paper or soap when we first came into our room
None of the outlets in our room worked, if I plugged in a charger, the lights would turn off

6/10

Pleasant

12 Apr 2026

Carlos

The room toilet was duty I report to front desk and I went out come back stool the same

Partner

10/10

Exceptional

10 Apr 2026

jeff

Staff was friendly and polite

Family

6/10

Pleasant

08 Apr 2026

Darnell

Staff has been great. Parking for patrons should be free at this price. Carpets and furniture are old and dusty. No microwave, no fridge. Beds and pillows are good!

Self

10/10

Exceptional

07 Apr 2026

Mele

Hotel and hotel staff were very nice and helped a lot when needed.

Friends

10/10

Exceptional

06 Apr 2026

Michael

Yes

10/10

Exceptional

06 Apr 2026

Maribel

The Doubletree in San Jose was excellent. Unfortunately, when we were there, it was raining so we didn’t get to use the pool as much as we wanted to. But that was not anything to do with our experience in terms of the staff. the amenities are great. The rooms are great. They are a little bit outdated. Maybe it was just the room that we got. But you cant ho wrong with s double tree. The price is fair. It’s it’s great compared to other hotels and the amenities are amazing. The staff was great. They were great with my little one. Made sure we had cookies everyday. Very helpful just very customer service oriented very very happy with our stay

Family_with_children

4/10

Poor

02 Apr 2026

Juliet

Customer service poor

Friends

6/10

Pleasant

31 Mar 2026

Juan

Hotel needs a major renovation. Room did not even have a fridge, and the TV was old and small. Overall, the cleanliness of the hotel is amazing, However the rooms are old and outdated. Hotel offers Starbucks coffee, but it was closed all the days I stayed. Staff is amazing.

Partner

10/10

Exceptional

30 Mar 2026

Consuelo

Great customer service. The check in experience was fantastic and the bar staff friendly. The menu is looking a bit rundown.

Self

8/10

Excellent

22 Mar 2026

Maria

Staff were very nice. Pool and hot tub were great!

Friends_and_family Family

2/10

Poor

22 Mar 2026

Rajat

Dated hotel, rude staff. No USB outlets in the rooms. Definitely avoid. You're better off sleeping outside

8/10

Excellent

17 Mar 2026

Michael

The hotel room was cleaned daily and the lounge in the lobby was comfortable, but the Internet connection did not work in the hotel room during my stay.

Self

4/10

Poor

17 Mar 2026

Kristi

Dirty room and front desk staff were not helpful at all

Friends

8/10

Excellent

16 Mar 2026

Shawn

Great location, excellent restaurants nearby, walkable, but no fridge in the room......why?

Friends_and_family Friends

2/10

Poor

15 Mar 2026

Younhi

One of staff, a black gentleman, is so rude. I had a question regarding parking discount but, not only he gave me a wrong information, he talked to me very rude. He Stopped me mid sentence, speaking in a condescending way. Later I found he was wrong. Furniture and carpet in the room was very old and dirty. Overall, terrible stay

Family_with_children

6/10

Pleasant

15 Mar 2026

Saudia

Torn and dirty carpet in the rooms and in hallway. Also where are the stairs?

10/10

Exceptional

14 Mar 2026

Chessea

Great hotel and team!

Business Self

6/10

Pleasant

05 Mar 2026

Katherine

This place was ok. Close to the airport and short drive (~10-20min) to good restaurants. The room was old and could use some updates. Many outlets didn’t work. Musty carpet and lighting. Would probably not stay again.

Business

6/10

Pleasant

27 Feb 2026

Catherine

Close to the airport.

Self

6/10

Pleasant

23 Feb 2026

Ayako

Old room, no fridge, poor lighting
Friendly staff, good cookie, convenient location

Family_with_children

6/10

Pleasant

23 Feb 2026

John

The hotel is in need of a update.

Business

8/10

Excellent

21 Feb 2026

Barbara

Yes and yes

Leisure Partner

10/10

Exceptional

17 Feb 2026

Arlene

The staff was amazing!

6/10

Pleasant

15 Feb 2026

Xavier

Staff was friendly, room was clean if outdated. It also did not have a refrigerator and the TV would not change channels. Parking is $32 per night for one car, which feels a bit high. Not sure if we would stay here again, but we also don't necessarily regret it.

Leisure Family_with_children

2/10

Poor

10 Feb 2026

Kelly Woodard

They denied I had a reservation. Steve at the check in is a piece of work. What unprofessional behavior. Long line of people attempting to check in for over an hour and then turned me away despite my confirmation from Travelocity. Steve and the other large dark hair women are just awful. They give Hilton a bad name

Business Self

2/10

Poor

10 Feb 2026

Kelly Woodard

This is the 2nd that I was told on attempt to check in that I did not have a reservation and was told I could pay for a reservation if I wanted one? Steve is the same person that did this prior. I had to leave the hotel, get another uber , find a pay for a last minute reservation and spend 1.5 hours on the phone and Travelocity transferring me and putting me on hold. Travelocity after 1.5 hours and after 10 pm told me to go back to the hotel ???then questioned what Horel I went to? I travel to San Jose every week for 4 years now and work in San Jose, I know what hotel and recognized the jerk “Steve” as he had done this before and he embarrassed me in the busy lobby by basically kicking me out. Travelocity did NOT support or care about anything I was saying

Business Self

2/10

Poor

07 Feb 2026

Anoop

They didn’t have the room - 2 hour wait on phone with Expedia to get room. No phone contact found on Expedia app

the carpets in room and around were dirty

10/10

Exceptional

31 Jan 2026

Susan

Restaurants on site, mailing options, warm cookie on arrival!

Partner

8/10

Excellent

29 Jan 2026

Thomas

Quiet and clean

10/10

Exceptional

28 Jan 2026

Rachel

Everything. Staff,food,everything was great.

Leisure Friends

6/10

Pleasant

27 Jan 2026

Lisa

There were issues regarding housekeeping Dept.

10/10

Exceptional

27 Jan 2026

Arthur

Great

8/10

Excellent

23 Jan 2026

Derek

Everything went well. Was as expected.

Leisure Self

4/10

Poor

21 Jan 2026

Dyan

I have stayed at many Doubletree hotels. This was, by far, the most outdated, filthy hotel I’ve ever stayed at. They clearly spent money to renovate the convention hall for meetings, but the entire wing of the hotel with rooms was disgusting. The carpets are old, stained, and frayed. The rooms are old, dark, furniture fading. There’s no refrigerator in the rooms. Lights are missing from the recessed lights. My friend sat in the floor and leaned against the dresser and his sweater was stained with white spots. I would absolutely never stay there again.

Business Friends

8/10

Excellent

16 Jan 2026

Elvedina

yes

4/10

Poor

13 Jan 2026

Jordan

I have a feeling we got put into a room that was not renovated to reflect the photos. Seemed dirty and was always stuffy. No refrigerator or microwave. And the parking lot had 2 cars get broken into.

6/10

Pleasant

12 Jan 2026

DAVID

Slow service

8/10

Excellent

06 Jan 2026

Shanmugakailash

Room was clean, carpets old, weed smoke in hallways

Business Family

10/10

Exceptional

06 Jan 2026

Claude

Oh my goodness double tree is one my favorite and best hotel ever. Rooms service was super great. Customer service also great. Environment was so clean and fresh. My room was fresh and clean at all time. I did not regret my staying at Doubletree at all.

My only problem was the price of parking 32 Dallas pa night. Please double tree, on behalf of will the customers can you guys please reduce the price of the parking please God bless.

962

Friends