Name: Holiday Inn Express And Suites San Jose Airport
Address: 2080 N 1St Street, San Jose, 95131, US

2/10

Poor

21 Jul 2026

John

1st, only 1st floor rooms given as an option. 2nd, room had a weird smell. 3rd, no coffee, tea, etc as what is normal (i have stayed here before). When asked for coffee pods, they had none. The shower drain was missing the grate/screen. I woke up in the middle of the night to a strong smell of urine. I saw a stain on the chaise lounge chair and it was soaked in urine. I went to the front desk and asked them to remove that piece of furniture and spray the room. When I returned that night the chair was replaced and it appeared the stain was gone. Later that night, urine smell again and when I got up the stain returned. I checked out. I have been to several Holiday Inn Express hotels and never had such an issue, matter of fact at ANY HOTEL EVER! This hotel is brand new, opened less than two years ago, sad to see it going downhill so quickly.

Self

10/10

Exceptional

15 Jul 2026

Allan

We had a very pleasant stay at this hotel during our California road trip. The location was convenient with easy access to the freeway, making it a great base for exploring San Jose and the surrounding areas.

Our room was clean, comfortable, and quiet, and the staff was friendly and accommodating throughout our stay. Check-in and check-out were quick and hassle-free.
The breakfast was nicely served each morning, with a good variety of options that made it a great start to the day.
Overall, it was a comfortable and convenient place to stay, and we would happily recommend it to anyone visiting the San Jose area.

Family_with_children

6/10

Pleasant

15 Jul 2026

Guadalupe

Found hair on the clean towels in our bathroom, that did not belong to our family. Took the kids to the pool, pool water was murky and cold.

Family_with_children

6/10

Pleasant

15 Jul 2026

Dorothy

Entrance is dull and drab. Room 108 was dull and drab. Stripped bedding sat outside in the hallway floor for two hours. HI Express looks like the poorer cousin of the Hilton Hampton, right across the parking lot. No “grab and go” breakfast bags offered for early departures. Mini muffin bin was empty at our departure at 7 am. Airport shuttle is way too small— carries only 4 passengers with luggage. It also should start departures at 5 a.m.

10/10

Exceptional

15 Jul 2026

Joseph

Breakfast was good! Great kitchen staff

Family_with_children

10/10

Exceptional

12 Jul 2026

DAFANG

Great place! The breakfast was nice and hot, and the hotel is very new and comfortable. The staff were super friendly, and I would definitely stay here again.

Family

2/10

Poor

10 Jul 2026

martino

Ants are everywhere. Ants are on the beds. there were no other room to change. stuck with it for 2 days

8/10

Excellent

08 Jul 2026

mukhtar

The fridge was not working

Family

10/10

Exceptional

29 Jun 2026

Deanna

Staff was great however it would have been helpful if the carts to help with luggage were fixed and available for usage.

Family_with_children

10/10

Exceptional

28 Jun 2026

Alfredo

Great in and out

2/10

Poor

20 Jun 2026

Abraham

The hotel was very clean but the staff was not helpful at all in fact they were very rude. I was not given the room that I booked and I was charged for parking even though I didn't have a car.

Friends_and_family Family

8/10

Excellent

17 Jun 2026

Nick

Pool area is not chill

Self

4/10

Poor

16 Jun 2026

Diem

They charged $15 per day for parking in the open without telling ….

Family

10/10

Exceptional

10 Jun 2026

Lori

breakfast was greatwas expecting less options than was provide was very durprisd

Family

10/10

Exceptional

08 Jun 2026

Diana

The property is extremely nice. The facility and rooms are well maintained. The breakfast had several options.

Family

10/10

Exceptional

07 Jun 2026

Regina

Staff was friendly and helpful. The property was easy to find, and centrally located. The hotel was well maintained and parking, during outlet stay, was plentiful. Although this hotel is located on a city street corner, our room relatively quiet, and we really didn’t notice street noise. There were several options offered for breakfast, and the food was quite good. All in all, our stay here was nice, and we would stay here again.

Friends

8/10

Excellent

04 Jun 2026

Luis Angel Paniagua

Parking spaces

Family

10/10

Exceptional

02 Jun 2026

Noelle

Loved the breakfast

Family_with_children

2/10

Poor

30 May 2026

Robin

I went to let my grandchildren have fun in a heated swimming pool indoors for her last day of school The water was ice cold they couldn't even play in it. I had to leave and I'm waiting to get my full everything. Do not go if you don't want to be in an ice bucket.

Family_with_children

8/10

Excellent

25 May 2026

Barbara

It was an average hotel. Clean enough. Close to airport and highway.

Family_with_children

10/10

Exceptional

23 May 2026

April

This Holiday Inn Express was very clean. Check in was very smooth and the two gentlemen that were working that afternoon were so nice. We chose this hotel because it was close to the airport. It was a super easy drive to the airport. It was also a safe location. We would definitely stay here again!

Partner

10/10

Exceptional

15 May 2026

Chris

This is a well run Holiday Inn Express that is very close to the San Jose Mineta International Airport, but not subject to the noise of jets taking off and landing. There’s plenty of parking, space for lounging which my family took advantage of after dinner. The breakfast is satisfying with good coffee, cereal and eggs, sausage and yogurt-the works. We’ll come back for sure.

Family

10/10

Exceptional

11 May 2026

Angel

The staff was very helpful, rooms were clean. Breakfast was good too, I liked the fact they changed it every morning

Family_with_children

10/10

Exceptional

30 Apr 2026

Luis

Great last minute stay. Staff members were very helpful and friendly.

6/10

Pleasant

29 Apr 2026

Cassandra

The room was small but clean. The parking lot was small as well, had to park a ways from the main entrance. We only had 2 towels in the room though we reserved for 4 people. We didn’t get to have breakfast as our flight out the next morning was early and breakfast was not served until 6am.

Family_with_children

8/10

Excellent

26 Apr 2026

Sergio

Overall great and efficient service

Partner

10/10

Exceptional

23 Apr 2026

Christian

This was a very good stay overall. The hotel is in good condition, very clean, and aesthetically pleasing. The room was nice and comfortable, and the property felt well maintained from top to bottom. The service was also very good. Staff were professional, helpful, and made the stay easy.

The gym was a nice bonus and better than expected, and the breakfast was good as well. Another thing I appreciated was that parking was included with no extra charge, which is not always the case. The parking area also felt secure since it was monitored by an outside security company.

One of the biggest positives for me was that the location felt safe and convenient, especially for business travel and access to downtown. On top of that, the price was very reasonable for the quality of the hotel. I would definitely stay here again and would recommend it to anyone looking for a safe, comfortable, well-priced place to stay in San Jose.

10/10

Exceptional

22 Apr 2026

Adora

We stayed here for one night and we loved it. Rooms were clean, staff was professional and welcoming. Breakfast is also pretty good.

10/10

Exceptional

19 Apr 2026

Angel

Was a good stay

4/10

Poor

19 Apr 2026

Katrina

The breakfast (Eggs, Sausage links/patties and has browns) were cold: even shortly after fresh batches brought out. Elevator glitched and missed my floor. No hot tub. Pool was freezing. I asked for more towels after my kids went swimming and they told me they only had 1. I called the next morning for more towels and they told me I had to go to the front desk to get them and when I went down they only had 1 towel left. Not sure why so short on towels :/ Overall I was dissatisfied in the stay.

Family_with_children

6/10

Pleasant

19 Apr 2026

Carlos

Beds in the rooms need to be replaced, sinking in the bed, woke up with a back ache. Very squeaky floors in our 2nd floor room. Daily strong chemical smell coming from a large vent near the entrance area.

Friends_and_family Family

10/10

Exceptional

16 Apr 2026

Erica Moreno

Everything has always been great. My kids love the indoor pool. And breakfast is good. It’s a stay we always go back too.

Family_with_children

10/10

Exceptional

14 Apr 2026

Paola

Everything was good! We love this place and definitely booking again

10/10

Exceptional

13 Apr 2026

Shaun

Clean room and friendly staff. A/C was a little loud but I only stayed for a couple days so I just dealt with it. Great location to catch the light rail, right across the street. Easy to get to the stadium or into town.

Self

6/10

Pleasant

11 Apr 2026

Jeffrey

Staff including shuttle drivers and front desk people were friendly and helpful. Breakfast was basic but good. My experience was marred by guests in the room next door, who were extremely loud — including several young kids who screamed and ran about late in the evening and early morning. Their behavior was not the hotel’s fault, but it does underscore the fact that even if a connecting door is locked and can’t be opened, it is a thin and weak noise barrier.

Self

8/10

Excellent

09 Apr 2026

Simran

Breakfast was good with lots of choices. The room was clean. The bed was comfortable but the pillows were soggy. Parking rates went up to $15/night which is expensive.

10/10

Exceptional

09 Apr 2026

Ryan

Great Stay

Self

6/10

Pleasant

08 Apr 2026

John

The Breakfast was not good. The eggs were terrible. Tasted like rubber. Bacon was also not very good

8/10

Excellent

07 Apr 2026

Allen

Here is a polished version with a professional, clear, and constructive tone—appropriate for feedback or a formal review:
During my stay, I noticed a significant inconsistency in customer service. From the first day of check-in and throughout the weekend, the front desk staff did not acknowledge me as I came and went. Simple gestures such as “hello” or “good morning” were noticeably absent.
In contrast, on Tuesday—the day of my departure—a new staff member greeted me warmly with “good morning” and wished me an enjoyable breakfast. Additionally, during checkout, the front desk attendant apologized for not being immediately available. This created a clear and positive difference in the level of hospitality compared to the previous days.
I shared this feedback at checkout, noting that it was disappointing not to have been acknowledged during the majority of my stay, while also complimenting the Tuesday staff for their professionalism and welcoming demeanor. The contrast highlighted how impactful consistent, courteous service can be on the overall guest experience.

Family_with_children

4/10

Poor

07 Apr 2026

Josephine

Room felt very dirty.

I feel for the price it cost, there are several hotels around the same area for better price and quality and that don’t charge overnight parking.

Family_with_children

8/10

Excellent

07 Apr 2026

Amy

We stayed at a room with a balcony, but its rather noisy since it was across the street from the metro. Only thing I would say is the elevator is a bit questionable. We took an elevator going down from the 2nd floor and when we exited, we were greeted with a curtain that was halfway closed. We had to duck out of there. We told the staff and he said that elevator was ‘out of service’ yet there was no sign whatsoever. The elevators are super slow too.

Family_with_children

8/10

Excellent

06 Apr 2026

Yesenia Mabell

Staff are not very friendly but it’s a convenient location. Easy to get around on public transportation

Friends

4/10

Poor

05 Apr 2026

Lisa

At first it seemed clean. Check in wasn’t overly friendly. We called down for extra towels and blankets, service not available for single night stay. The pool is freezing and they don’t keep towels stocked. All that I could overlook until breakfast. We found the largest cockroach I’ve ever seen under our breakfast table. No thank you!

4/10

Poor

03 Apr 2026

Beatriz

Seemed outdated, staff appeared nonchalant (not attentive). The first room assigned smelled of cigarette smoke, so we had to request a new room.

10/10

Exceptional

02 Apr 2026

Firas

Clean rooms, great staff, good breakfast. We enjoyed our stay.

10/10

Exceptional

01 Apr 2026

HIREN

The stay was great

10/10

Exceptional

01 Apr 2026

Diane

Parking fees not mentioned $15 a day!

10/10

Exceptional

25 Mar 2026

Angel

We stayed for one night & thought it was a great hotel. Continental breakfast was great.

6/10

Pleasant

25 Mar 2026

Kristen

We have a family of 6 and stayed in a 2-queen & sofa bed suite. Beware: the sofa bed mattress is TERRIBLE - thin, dirty, and very uncomfortable. We ended up making a bed out of the sofa cushions for our 14 year old and that was much better than the sofa. The building is definitely older - the floors in our room had quite the squeak! Also, the parking is $15 each night. The breakfast was good, and staff were helpful.

10/10

Exceptional

24 Mar 2026

thao

Nice clean room and breakfast is adequate.

Partner

2/10

Poor

24 Mar 2026

Lori

We left an expensive item in the room and when we realized and called they “cant find it”.

Friends_and_family Family

2/10

Poor

22 Mar 2026

Agustin

One of the worst experiences I’ve had. The hotel room smelled terrible, the bathroom fan didn’t work, and being charged $15 a day for parking was ridiculous. The staff were unfriendly and more focused on their cell phones than helping guests. If other hotels hadn’t been fully booked, I would have left immediately. Honestly, I would have rather just stayed in my car.

Family_with_children

10/10

Exceptional

22 Mar 2026

Venkata

Room is clean and ambience is pleasant

Friends_and_family Family

8/10

Excellent

20 Mar 2026

Martin

Staff was great. Room was clean and the best thing is the free breakfast.

Family_with_children

10/10

Exceptional

13 Mar 2026

Jessica

Clean room

Friends_and_family Family

10/10

Exceptional

09 Mar 2026

Beverly

Everything's is look great the food and people and the shuttle except for the pool theres no water heater the water is cold we love to swim but we cant use the pool due to cold water.. but everything is great

8/10

Excellent

09 Mar 2026

Julio

Very clean

4/10

Poor

09 Mar 2026

Doug

Everything was fine except when we arrived there was no parking available. And that's a significant problem!

Family

8/10

Excellent

04 Mar 2026

Thomas D

Could see the light rail from my room for travel…. Above average continental breakfast, bed a little soft for me but still acceptable. Plenty of walkable food and a casino for drinks

Leisure Family

8/10

Excellent

03 Mar 2026

Colin

Avoid rooms with connecting doors - heard bathroom noise through it my whole stay. Breakfast and common area is also really basic compared to Hilton garden. Staff were great. Just a bit tired hotel.

Business

8/10

Excellent

01 Mar 2026

Vanessa

Good

Family_with_children

8/10

Excellent

22 Feb 2026

Kimberly

In breakfast and room

Friends

10/10

Exceptional

20 Feb 2026

Numer

Yes

Family

10/10

Exceptional

16 Feb 2026

Jesus

Awesome

Leisure Family

10/10

Exceptional

14 Feb 2026

Rajdip

All services, amenities and people were great+

Leisure Family

10/10

Exceptional

09 Feb 2026

Russell

Clean room, good breakfast, nice helpful staff

8/10

Excellent

09 Feb 2026

Anne

The room was very clean and well-stocked. Plenty of room too! Staff was friendly and helpful, and the free breakfast was excellent! The VTA stops literally across the street took us into downtown San Jose and up to Levi’s Stadium quickly and easily. That was a wonderful experience. Heads up, the indoor pool is unheated, so it was absolutely freezing which was disappointing. Also the airport shuttle does not start running until 5:15am, but it was a quick uber ride to the SJC airport for our extra early flight. Overall, very good airport hotel!

Leisure Family_with_children

8/10

Excellent

27 Jan 2026

Shao Chou

Overall nice and clean. Shower water heats up a little slow. Breakfast juice fountain drink taste very water down

Business

10/10

Exceptional

26 Jan 2026

Denise Michelle

It as a get place to stay

6/10

Pleasant

24 Jan 2026

Simon

I can hear every single word by the room next to me, worst holiday inn express I ever stayed, will not return to that location

2/10

Poor

21 Jan 2026

Robert

There was a cockroach in the room at the fridge. This does not seem to be acceptable for a 3 star hotel in IHG family. Am I wrong? Maybe my expectations are too high? I don't know. It was kind of shocking. Especially at $200 per night I would have expected better.

Business Self

8/10

Excellent

20 Jan 2026

Lynn

Check in went smoothly, room was clean, shower never got hot. Enjoyed the

8/10

Excellent

20 Jan 2026

Quiana

Everything was good. I was confused that I was given one room and it was changed. I was told it was because it was a day room. I am still lost. However, it was a good stay. It was very quiet.

Business Self

10/10

Exceptional

18 Jan 2026

Carolyn

The room was very clean and the staff was courteous and helpful.

10/10

Exceptional

11 Jan 2026

Michelle

Clean room friendly staff

Business Partner

10/10

Exceptional

09 Jan 2026

Jacqueline

Room was clean, staff was friendly

Business

8/10

Excellent

08 Jan 2026

David

Rooms was clean and orderly. Barn door to bathroom was decorative but not practical. Toilet seat very loose

Leisure

10/10

Exceptional

06 Jan 2026

Vidal

...

10/10

Exceptional

05 Jan 2026

Roxanne

Clean rooms

Leisure Family

10/10

Exceptional

04 Jan 2026

Melda

Nice breakfast , and clean room.

6/10

Pleasant

03 Jan 2026

Steven M

No lights on desk, brekfast was so so, desk attendant when i checked in was only marginally helpful

Friends_and_family Family

2/10

Poor

01 Jan 2026

Yao

Room is not clean. Service is terrible.

10/10

Exceptional

30 Dec 2025

Hailey

We booked this express because it was close to the airport and it had a shuttle. It was so easy to make a reservation to use the shuttle. The driver was right on time and very curteous.

Leisure Family

2/10

Poor

30 Dec 2025

Warren

The reason we chose this hotel was the indoor pool. Unfortunately, the pool was cold and unusable. At check in, the clerk was not around, and we had to locate him to check in. In the room, there was 1 coffee pod for 2 adults (2 queen sized beds). The room was clean, and quiet.

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Clorrisa

Yes

10/10

Exceptional

23 Dec 2025

Andrea Renee

Clean room and other areas of the hotel, nice staff and great breakfast.

Business Self

10/10

Exceptional

20 Dec 2025

Anjail

Great

10/10

Exceptional

20 Dec 2025

Anjail

Eggs, hash browns, pork and turkey sausage, pancakes, hot and cold cereals and pastries

Business_and_leisure Self

10/10

Exceptional

19 Dec 2025

Bianca

Clean room, nice staff, enjoyed the balcony.

Leisure Partner

10/10

Exceptional

19 Dec 2025

Shana A

My experience was one to remember, my flight back home was cancelled due to weather conditions. The hotel was very understanding and accommodating. Front desk was very friendly and helpful. My room was comfortable and clean. The breakfast service was also good. I truly enjoyed my stay there, I would stay again. The only one thing I would say and recommend is that there should be a coffee maker in the rooms.

Best Regards
Shana

Leisure Partner

10/10

Exceptional

14 Dec 2025

Hoeson

Clean room

Business

10/10

Exceptional

12 Dec 2025

Sandra

Clean and very professional.

10/10

Exceptional

06 Dec 2025

Jaqueline alexandra

Super comfy beds and clean. Giving it a 5 starts but will caution that they charged us $10 a day for parking and we were never notified that they would charge us this. Other than that great stay.

10/10

Exceptional

06 Dec 2025

Irma

Friendly , clean, nice options in room and breakfast. Nice gym and pool area.

Leisure Family

10/10

Exceptional

06 Dec 2025

Anne

Yes it is.

8/10

Excellent

03 Dec 2025

Pedro

N/A

8/10

Excellent

01 Dec 2025

Robert David

Great facilities and good breakfast. Would be a five if they cleaned the room more often. They had cards to delay cleaning, but no cards asking for room cleaning.

Leisure Self

4/10

Poor

01 Dec 2025

Jon

Parking was impossible. Zero parking spaces for registered guests

Business

10/10

Exceptional

30 Nov 2025

GIANELLI

Staff was friendly. The bed was very comfortable and the reason it’s my 3rd stay with them. Parking was a little rough but the security guard was accommodating.

Leisure Family

10/10

Exceptional

29 Nov 2025

TERESA

yes