Caravelle Inn Suites

United States , San Jose - Silicon Valley - CA
San Jose, 1310 N First Street
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100 reviews shown

10/10

Exceptional

21 Mar 2026

Benjamin

Good

Self

2/10

Poor

18 Mar 2026

John

Reserved 2 rooms in advance. Upon arrival was told they did not have two rooms available per my reservation. Coming from across the country and internationally this is the worst experience. No toilet paper and even roaches.

4/10

Poor

16 Mar 2026

carlton

No towels available, no soap, roaches.

Business

4/10

Poor

08 Mar 2026

ahmed

Poor customer service

Self

2/10

Poor

07 Mar 2026

Kenji

Honestly don’t book here. Area was super sketch. Door gap was so wide anyone could stick their finger in. Lot of homeless around. Go the extra mile and get yourself a better place.

Partner

2/10

Poor

02 Mar 2026

William

This was the worst hotel I have stayed in! The room was not comfortable and dirty. There was all types of repairs that needed to be done. The staff refused to give us extra towels. You
Are only allowed one towel per person ( no hand or face towels) and 1 small soap for the group. No microwave. Just a blanket on the bed I slept in my clothes and a jacket cause the heater didn’t work. Horrible experience!

2/10

Poor

27 Feb 2026

Eugene

I've stayed in some pretty awful places before, but this was the worst of them.

The room was awful. It smelled terrible, the wallpaper was coming off in the bathrooms, the wall outlets were half removed, the TV remote didn't work. Who knows what lived in the carpets and towels. I shudder to think.

The room had been broken into before. The screen was still half pried open, and the window lock was one of those cheap aluminum and thumb screw things.

It was advertised as having a microwave and fridge, but they were in the office...which doesn't open until 7AM, so I had to leave my breakfast there when I left.

The router had been stolen, so there was no wifi. No big, I wouldn't have used it anyway. Just another thing that was wrong.

This is one of those monthly places, so you get what you get. as in, the room next door had people in it partying until late. containers with the lids cut off to collect the AC condensation on all the units was a nice touch. lol

Oh, and the kitty litter

My boss is going to hear it from me for booking a room here. Next time I'll choose.

Unless you need a place to party on the cheap, I'd steer clear.

Self

8/10

Excellent

20 Feb 2026

Armando

The stay was good, dont have anything bad to say. Besides 1 thing & that was the sink. The sink would get clogged. Besides that. The stay was good

10/10

Exceptional

14 Feb 2026

Luis Fernando

Good

8/10

Excellent

13 Feb 2026

Armando

Everything was good but the Heater. The ac worked but the heater would only shoot out cold air. Even when I had it on the hottest setting. The water pressure for the sink could use improvement. But besides that. The stay was good & affordable

2/10

Poor

10 Feb 2026

Wayne Adams

Dirty room nasty

4/10

Poor

09 Feb 2026

Kevin

Bathroom had no electricity (lighting) Heat blew out cold air all night. Rugs were filthy.

Self

6/10

Pleasant

06 Feb 2026

Jason

Not bad. Not perfect. Older motel. Front desk was helpful and nice.

Leisure Family

2/10

Poor

05 Feb 2026

julio alberto

Demasiado vintage la habitación

Leisure Family

10/10

Exceptional

04 Feb 2026

Virginia

Room was ok

Partner

6/10

Pleasant

03 Feb 2026

Yanyan

Not as description, there’s neither refrigerator, nor microwave.

Business

2/10

Poor

03 Feb 2026

brian

The room was outdated no refrigerator no microwave and being a diabetic. I had to go to the grocery store next-door and get some ice for my medicine so I would not die why I stayed there.

Self

10/10

Exceptional

01 Feb 2026

Armando

8/10

Excellent

31 Jan 2026

David

This Lobbie closes at 11pm sharp. Iknew i was going to be arriving past that time. I called and kept the staff updated on my situation. I was fortunate to be able to check in shortly after 11 due to constant communication. This may not hppen with everyone.

8/10

Excellent

24 Jan 2026

Armando

Everything was good, but the bathroom sink. Besides that, the stay was good

2/10

Poor

23 Jan 2026

Katelyn

Cockroach when I came in and rude staff

6/10

Pleasant

21 Jan 2026

Howard

Not the best rooms, they are renovating, so the other rooms should be better. They should close until all renovating is done. Stained mattress, old toilet seat, worn down motel

Business

10/10

Exceptional

09 Jan 2026

jose luis

Un lugar tranquilo

Business

6/10

Pleasant

05 Jan 2026

Ian

Staff was very nice

Leisure Self

10/10

Exceptional

05 Jan 2026

Adrian

Not bad other then light not function in the bathroom

Partner

4/10

Poor

17 Dec 2025

Kevin

They gave me a gift, i was mauled by bedbugs and one bar of soap.never again.

Business

4/10

Poor

28 Nov 2025

Lee

No check-in after 11pm should be noted better. Either hot or cold water shower, no combination of both. No shampoo provided, only bar soap. Tile floor sinking in bathroom from water damage. Old, musty smells while the Air/heater was broken. Low price shouldn’t excuse lack of basic maintenance.

Leisure Family

2/10

Poor

06 Nov 2025

Joe

There were bugs in the bathroom, no shampoo or body wash, and the room key didn’t work properly. The neighborhood felt unsafe, and I would never stay there again.

Business Self

6/10

Pleasant

02 Nov 2025

Dalton

Older hotel and decor but priced accordingly

Business

4/10

Poor

30 Oct 2025

Light dim, no refrigerator or no microwave. Sometimes roomkeeper come clean 3 days later.

6/10

Pleasant

25 Oct 2025

Akbota

In overall clean room and area, except the noise around.

Business_and_leisure Family

4/10

Poor

20 Oct 2025

Elijah

It was very loud and a lot of yelling

Self

6/10

Pleasant

10 Oct 2025

Lawrence

Room - ok; staff- great; surrounding area - abysmal

Leisure Self

2/10

Poor

03 Oct 2025

Marc

no hot water tv is wonky. fridge kept defrosting and dripping. noisy ac and bathroom fan. roach in tub

Business_and_leisure

2/10

Poor

23 Sep 2025

Robert

Bad

My experience at this hotel was bad. The people werent bad but the whole experience was overall bad. I could not breathe in the room, there was a smell. A bad one. I threw a moving blanket and a tarp over the bed. Still got bit by bedbugs. And other residents around me were trying to solicit things. I got out of there as soon as possible. It cost more money after i bought the lysol, moving blankets, new clothes and tarps to put on bed. Just eat the extra cost and pick any other hotel around the area, because it is a cool area

Business

4/10

Poor

21 Sep 2025

Beth

Not a very good sta

The air conditioner did not work in my room for the entire stay, which made sleeping very uncomfortable. The water never got hot for my shower. I was not able to shower the first night because there was no hygiene products provided. The last night there I saw a cockroach which made me check all of my belongings before I packed everything up to load into my car.

Partner

10/10

Exceptional

20 Sep 2025

Gonzalo

Todo estuvo muy bien todo tranquilo pero lo único que pongan más atención porque el cuarto gue me dieron gue fue el #111 no tenía jabón ni papel de baño no tenía de lo gue usa en el baño eso es lo único un poco más de atención gracias

Self

10/10

Exceptional

20 Sep 2025

Trey

The staff are very nice and helpful

Leisure Self

2/10

Poor

19 Sep 2025

Glenn

Hotel promises refrigerators, microwaves, coffee makers -- had none. Only had ONE towel that had to double as a bath mat. NO daily housekeeping. WiFi so bad it might as well not exist. To sum up the kind of place this is: they had a tow truck come in the early hours of the morning to tow some car away -- loud enough to wake the dead.
The sad thing is, the room was spacious and it COULD be nice if someone did the bare minimum.

Business Self

8/10

Excellent

19 Sep 2025

Maria

I didnt like that check in is at 3pm i arraived 2hrs early and was told to wait till 3pm

Leisure Partner

10/10

Exceptional

18 Sep 2025

Samantha

Great place

Leisure Family_with_children

2/10

Poor

13 Sep 2025

JANET

I got there at two and they sent me away until three. No ice machine! Old and not nice. They need to remove the old carpet

2/10

Poor

08 Sep 2025

abdelkarem

No fridge no microwave no ac dirty towels homless by the room door police all over the place 24hour
Nasty carpet floor and very unsafe

Business_and_leisure Self

4/10

Poor

08 Sep 2025

Abel O.

The price is good especially if you just need a room for a night but the place is super outdated the room seriously looked like it was from a horror movie super old carpet old wallpaper even the furniture it seriously looked in welcoming

Leisure Family

2/10

Poor

29 Aug 2025

Vivian

Front desk little Asian guy is EXTREMELY RUDE AND DISRESPECTFUL. After checking in I felt like just checking out again. Felt super unwanted there. They were taking pictures of me when I was talking to someone in the parking lot. They didnt let me extend my stay and stood at my door asi was trying to leave by checkout time

Partner

2/10

Poor

19 Aug 2025

Denise

Don’t stay here

It was disappointing the room had cacaroches bugs it smelled terrible

Friends_and_family Friends

2/10

Poor

13 Aug 2025

Michael

The staff was polite and friendly, but they did not provide any assistance. We had no soap in our room. We were missing several light bulbs and were short on towels. When I asked for soap, the manager seemed surprised but then said that they didn't have any; he checked without even looking. I requested an early check-in a few days in advance and in person, but was declined. That was not a big issue. I understand staffing issues and scheduling, but soap and towels!?! That air conditioning unit took a long time to cool the room. There's more but I think that paints the picture. I'm grateful that we only stayed one night.

Leisure Friends

6/10

Pleasant

03 Aug 2025

Ethan

The management was nice

Leisure Family

2/10

Poor

03 Aug 2025

Maria

I didn’t like the room

Leisure Family

10/10

Exceptional

31 Jul 2025

William

Goo

8/10

Excellent

27 Jul 2025

Frances

Good for the price

Okay so I had a comfy bed good water pressure in the shower. AC was so so. Internet was crap.

4/10

Poor

23 Jul 2025

Verified traveler

The room was cheap. The smells were free.

Business

4/10

Poor

14 Jul 2025

Jordan

Website and marketing states. Youll have a refrigerator and microwave in room. It states and shows theirs a pool. Negative to all things. Very disappointed . These are why i booked this hotel in this not so great neighborhood.

Business Family

4/10

Poor

08 Jul 2025

Lindsay

If I could give 0 starts I would. While staying on the property, I made the front desk aware that the mirror had fallen off the wall in my room. Thank goodness it didn’t break. That being said, I got yelled at by the person at the front desk. I bought what was needed and put the mirror back on the wall.

I stayed here only because it was closer to work, but realized I’ll never stay here again. I don’t need to be yelled at and treated that way. I’d rather stay somewhere farther away knowing I’m treated better and not yelled at.

Business Self

2/10

Poor

02 Jul 2025

Sanjiv

Terrible

Business_and_leisure Family_with_children

8/10

Excellent

01 Jul 2025

Elizabeth

It was a pleasant experience

Business_and_leisure Self

2/10

Poor

30 Jun 2025

Shitel

Avoid this place at any cost . No electrical outlets working . Sheets had cigarette wholes place is just not safe to stay in .

4/10

Poor

29 Jun 2025

Estevan

Gnats infested in my shower coming up from the drain. Paper thing walls and poor water pressure

Business_and_leisure Self

2/10

Poor

26 Jun 2025

firas

Bedbugs everywhere, very dirty.!!
There is no microwave, no kettle.

2/10

Poor

24 Jun 2025

Hugo

No hot water, furniture is pretty worn, the only thing in my bathroom was soap, 2 towels, and toilet paper. And it has 3 lamps for light that weren't very good. Absolutely not worth around $110 a night. $60 at best

Leisure Self

2/10

Poor

23 Jun 2025

Armando

This place barely has basic amenities like soap, towels, shampoo. Showers were dirty and the floor smelled like piss. Front desk male employee was rude and unprofessional

Leisure Family

10/10

Exceptional

21 Jun 2025

Wesley

Goat

8/10

Excellent

20 Jun 2025

Guadalupe

N/a

4/10

Poor

20 Jun 2025

Ilya

There is no hot water, the shower doesn't work, and wifi signal is very weak. But otherwise the room is OK, given the price. What struck me is the rudeness of the person at the front desk. When I told him at the checkout that the shower did not work, he literally started to yell at me that I should have told him earlier. When I said that I could not have told him earlier because I only discovered it last evening and that I wanted him to know this so that they could fix it for the next guest, he said it was none of my business.

Leisure Family

4/10

Poor

19 Jun 2025

Verified traveler

The room smelled bad, no toiletries except for a bar soap, no microwave and refrigerator like advertised, asked for additional towels the guy had to look at the reservation to verify how many guest were staying but still did not get any towels, other guests were arguing with the guy while I was checking in and after they left he said some racial comments about the guest that made me uncomfortable about how he may express about me with others. In general a very negative experience at this establishment, never again will I come back here.

Business Family

2/10

Poor

16 Jun 2025

Ankur

While the staff was good, property seemed like a slapstick comedy movie. No shampoo, conditioner, old toilets, ironboard couldn’t stand on it’s on. No iron in the room (to be asked). No blockers in bath tub and sink. TV wasn’t working. And when you wanna contact the reception there was no phone in the room. Had so much fun laughing along on each surprise.

2/10

Poor

15 Jun 2025

Destiny

The place was dirty used condoms in the room no microwave or fridge cockroaches on bedding and service was really terrible

Business_and_leisure Family

6/10

Pleasant

15 Jun 2025

Norberto

The Caravelle is one of those places that probably used to be decent but it is just run down. It is in a bit of a run down area with other Inns in area boarded up, so trade must be tough.
Noise proofing of room was non existent so every noise from streets and neighbours felt like they were in room with me.
I wasn't expecting the Ritz but just basics would be nice. Had to ask for some disposable cup.
For the price it was fine, but it did feel like one of those places in those police dramas, that inevitably are the scene of crime or where you would hide out. :)

Self

2/10

Poor

14 Jun 2025

svetlana

Very bad

Business Self

6/10

Pleasant

12 Jun 2025

Gigi

This property is very dated. It offers no amenities, soap. The tv and llight work from a wall switch. Theres no phone. The front desk is closed from 11pm until next day. I had to leave key in seminopened drop tray. It should be a by hour room rental. It served its purpose.

Leisure Partner

2/10

Poor

09 Jun 2025

Angela

Terrible

This place was terrible. It was dirty in an unsafe area. Looked like place for drug users.

Friends_and_family Family

6/10

Pleasant

07 Jun 2025

Penny

We got what we paid for!

Leisure Partner

10/10

Exceptional

07 Jun 2025

Miles

I liked the fact that it was optional to drive in late and still make it to the hotel on my trip after I checked in the day before, even after late hours.

Business Self

2/10

Poor

06 Jun 2025

Ashleigh

I did not like the look of the room when I checked in. I also did not like the customer service. I checked in, saw the room, and decided it would be better for me to stay somewhere else. All of that took barely five minutes. The person at the front desk refused to give me a refund for the night when I only stayed five minutes. I also am wary of the liability waiver I had to sign- they mentioned that I wouldn't hold them liable for possible BEDBUGS. Further, I was not fully assured of the safety of my private information. They made copies of my credit card and drivers license, and were dismissive when I wanted affirmations that the information would be destroyed. All in all, I was not pleased with my \"stay\" there, and am especially upset that they refused my refund for a nights stay when I was only there for 5 minutes.

Business Self

2/10

Poor

05 Jun 2025

Aidan

First there was only two shower towels and no hand towels, both of them had visible stains. When I asked for more towels they said they didn’t have any. The listing also said there was a refrigerator but there wasn’t one in the room and when I asked about it they just said nobody was there who can help with that. I had a reservation for 4 days and on the 2nd night I found bed bugs in my bed as well which I took pictures of. When telling the shorter Asian man at the counter about the bed bugs he seemed completely unfazed and just said sorry we are not liable and it makes me think they know about the bed bugs and are not doing anything about it. The younger girl at the counter also would be sitting in the lobby during the posted open hours with the door locked. She would talk to me through the glass and seemed to get frustrated when I said I can’t hear her over the traffic which is just rude. The hotel itself was very dirty and even my front door lock didn’t work properly. The dead bolt keyhole from the outside was chewed up so the key could not be entered so I could not lock my door safely when leaving my hotel room. Ontop of that the door itself was so crooked the door barely shut and with just the doorknob lock keeping it shut I’m very confident anybody can easily kick my door in and steal my belongings. My stay at this hotel was horrible and I wouldn’t recommend it to anybody. I checked out and went to the Holiday in next door and had an extremely better experience there.

Self

2/10

Poor

30 May 2025

Fnu

Ac was not working

2/10

Poor

29 May 2025

Yesenia

First of all says free breakfast but there’s no breakfast it also says free Wi-Fi but the Wi-Fi is rarely working. So When I got in the room it seemed fine but then we looked at the clean house in there and they had food stains. I understand it’s hard to fully clean white towels but they looked dirty. I went to the front desk to ask for clean towels and they told me that they didn’t have any at the front desk or that they couldn’t get any that I needed to find a housekeeper and ask them for one. I asked the housekeeper and she mentioned that it’s every other day that they can give us clean towels therefore she was not gonna give us clean ones. Clean towels is a basic necessity at a hotel I couldn’t shower for two days. The front desk person just kept mentioning that it’s a very cheap hotel one of the cheapest in the city therefore that was her excuse for the towels being dirty. If you stay here bring your own towels and bedsheets since one of the bedsheets also had a boot print on it.

Leisure Friends

8/10

Excellent

28 May 2025

Aurelio

good location, nice price, good for the money

Business Self

2/10

Poor

22 May 2025

Sergio

No Internet

Business_and_leisure Family_with_children

4/10

Poor

19 May 2025

Malladi

No opinion on this property. Time wasting

10/10

Exceptional

18 May 2025

joel

Good place

4/10

Poor

14 May 2025

Verified traveler

Just say no and don't go!

This place looked better in photos, than in person. My room had no hot water, the lamp on the desk was not working, and the floor lamp did not have a light bulb. I had to use one from the bathroom that was not connected. The mattress feels hard and the doors use a key to open, instead of a card. I was unable to turn on the television and there was no microwave oven or refrigerator. Be willing to pay more for quality elsewhere because spending one night in a place like this is not worth it!

Self

8/10

Excellent

13 May 2025

Ludyn

For the price they charged was okay for my stay.

Business_and_leisure Self

2/10

Poor

12 May 2025

James

I witnessed a drug deal, was followed by the dealer as I tried ducking into my room, the 2 and 3 am booming music from the parking lot, not hot water in the sink or shower for all 4 days, but the bed sheets, pillows, and towels were clean.

Leisure Self

2/10

Poor

07 May 2025

Brian

Felt unsafe. Too dirty. Rude staff

Friends

2/10

Poor

04 May 2025

Chinesee

I pulled up and there is a person who is on drugs in front of the hotel with his bike in the driveway to get to the lobby. The hotel is absolutely disgusting, I walked into the room and it smelled like smoke and old food. The room was dirty stains all over the carpet. The bathroom had hooks for towel bar but no towel bar. The blankets on both beds were dirty and had holes in them. I walked in and immediately walked right out. Front desk staff didn’t switch rooms or offer new sheets so I left and went to the holiday inn next door. Expedia didn’t help at all I called twice as soon as I checked in. Was hung up on the first time. Called back again was told he couldn’t get me a hotel anywhere else and I was past cancellation since I checked in. Unhelpful , the front desk, Expedia. Just disgusting.

Leisure Family

2/10

Poor

28 Apr 2025

Ryan

property had mold, very unclean, noisy bed springs very uncomfortable and ghetto

Business Self

6/10

Pleasant

24 Apr 2025

Mai

Sink not working. The large Refrigerator is very GOOD for longt term stay. The King bed is good. I forgot my DL and a Credit Card there, NEVER can call the front desk. The phone listed on Internet is inactive. I had to contact Expedia staff, ask them to send an email. I will not stay there anymore. Price is reasonable, but service is no good.

10/10

Exceptional

15 Apr 2025

Juan

It was quiet and peaceful

2/10

Poor

15 Apr 2025

alberto, jr.

3am someone knocking on my door. There are cockroaches. The lady at the desk was helpful.

Self

6/10

Pleasant

13 Apr 2025

Patricia

Employees were rude sometimes. Clean rooms. No refrigerator microwave

Business_and_leisure Partner

2/10

Poor

10 Apr 2025

Erica

Very unsafe for me and my child super outdated it was clean but the curtains were dirty and out dated the comforter on the bed had holes on them. The room stunk like marijuana. The internet on the TV kept going out. I checked out early if wasn’t safe for a single mom

Family_with_children

6/10

Pleasant

10 Apr 2025

Omg reception men so rough argument again and again i never ever see kind of person in the reception men mostly Asian guys so sweet and nice but that person I can’t say he’s so so so rough

10/10

Exceptional

08 Apr 2025

Rocio

GREAT

Business_and_leisure Pet

10/10

Exceptional

08 Apr 2025

Rocio

Great

Business_and_leisure Pet

6/10

Pleasant

07 Apr 2025

Patricia

Price

Leisure Partner

4/10

Poor

07 Apr 2025

Jonathan

Cheap but you get what you pay for. Nice staff.

2/10

Poor

06 Apr 2025

Joseph

The man at the counter should NOT be working with customers, I reserved and prepaid a room, I came in early morning to ask if I can check earlier then 3pm. The man became angry and upset, told me to leave and not come back until 3pm. He scared a customer that just came in behind me. The short bald man went from 0-10 in 2 seconds. I was asking to calm down, as it seemed like he was going to get a heart attack from his anger. so I left and later returned at 2:20 pm. I walked in and he immediately stood up and began to yell at me, \"I thought I told you not until 3pm so get out!! GET OUT!!! I demanded my money back, but refused to refund. This man is dangerous, as he came out from behind the counter twice like he wanted to fight. Told me he did not care if I called and reported him. \"I don't care\" Get out and don't come back. This place is not a safe place to stay, he allows loitering in front of his motel, people outside partying, there's is a liqour store and a bar next to this Motel that also allows loitering in the parking lot and in front of store and Caravelle Motel. I will be taking this buisness to court to get my money back!!!

Business Self

2/10

Poor

06 Apr 2025

Felicia

Was told after check in that they have NO running hot water in the whole motel and the other guest that come there don’t mind it. Was made to sign a death and bedbug disclosure! Never again!!!!!

Business_and_leisure Partner

8/10

Excellent

01 Apr 2025

Patricia

Price is great. Rooms are great.

Business_and_leisure Partner