Name: Hotel Clariana
Address: 100 E Santa Clara St, San Jose, 95113, US

8/10

Excellent

01 Aug 2026

John

Check in took a bit of extra time, but was quick enough. Staff was overly helpful. They have a private parking lot that you can park in for the day at $10 or overnight stay for $20. Had to pay for 7 nights of overnight parking, but could come and go as i pleased, and they lock up the lot for security at Midnight.
The room was big, with a mini fridge, microwave, coffee maker, and drinks or snacks you can buy. 2 bottles of water were complimentary each day. The beds were plenty big, with a large window that could be opened to the street. This hotel also had some of the fastest WiFi i’ve ever seen, which was great for all the work we had to do. A great hotel in Downtown San Jose. Close to so many restaurants that were walkable.

2/10

Poor

29 Jul 2026

Anthony

The hotel had a musty dirty odor. We were surprised when we first arrived that all doors were locked for security. Upon entering the reception area was behind solid glass. This was disturbing to know that the neighborhood was not safe. We used the one small elevator to get to our room through narrow dimly lit hallways. The room had an odd odor. Definitely not a place we were used to. We proceeded to find an alternative place and relocated within an hour. Most unsettling experience. Do not go to this hotel unless you are only looking to rent by the hour.

10/10

Exceptional

28 Jul 2026

Wesley

I was able to check in early! Great stay for the money, the location of the hotel is very good in regards to conventions!

10/10

Exceptional

26 Jul 2026

Robert

Staff are great!

10/10

Exceptional

26 Jul 2026

Martin

Front Desk super friendly accommodating.. Hotel is in the heart of downtown . Close bars restaurants entertainment. We had a great stay .

8/10

Excellent

25 Jul 2026

Tracy

I don’t know a ton about this location in terms of being a good neighborhood or not. I do know it’s very convenient to the green line and the staff could not have been nicer. Security was high and worked well. The room was clean and the beds were comfortable.

6/10

Pleasant

23 Jul 2026

Andy

Tried to charge me for parking when I didn’t have a rental. Bathrooms were not clean and did t feel nice to be in the shower .

10/10

Exceptional

19 Jul 2026

kira

Great stay and planning to stay again. The location was close to restaurants easy walk to the university. The staff was extremely nice.

8/10

Excellent

18 Jul 2026

Jeffrey

Staff was very attentive and polite.

8/10

Excellent

01 Jul 2026

Ruben

Más o menos

Partner

10/10

Exceptional

28 Jun 2026

Kevin

Hotel Clariana is a historic renovation of a YMCA so don't expect a Marriott/Hilton experience... That said I booked a room to lay my head at night while attending The Blues Festival (Sat/Sun) and it was perfect!

It was priced below $200 and I was able to park for two days at a great price. The room was clean, the beds were very comfortable, and the staff was attentive... Tina was a fabulous host!

There was some downtown noise at night but with Fifa Soccer, a wrestling match, a Blues Festival, etc... I'll let that slide...

If I need to stay a night again in San Jose I'll definitely consider Hotel Clariana.
Thanks again, Tina!

Self

4/10

Poor

28 Jun 2026

Cindy

Too loud and the room was hot

4/10

Poor

28 Jun 2026

Cindy

It was just too loud on weekends. I got about 2 hours of sleep each night. I won’t stay again.

10/10

Exceptional

27 Jun 2026

JOHN PAUL

this was ideal for me stayimg downtown in San Jose during world.cup 2026. would stay there again

Self

10/10

Exceptional

26 Jun 2026

Campbell

I needed to check in early for my World Cup game and the staff accommodated me and were very gracious. Is in walking distance to San Pedro Square

Self

4/10

Poor

26 Jun 2026

Natalie

Checked in at 5 pm. Lady giving parking pass had to go inside and check us in and let us in the main lobby before we officially checked in. Dusty bathroom fan. Dirty sheet so I just slept on top of them. We just slept there and checked out.

Friends

8/10

Excellent

25 Jun 2026

Rafael Esparza

Hotel is dated in an older building. The location is great! Probably the best thing about the hotel. We were in town for a concert and walked to and from the SAP center. Maybe about a 15 minute walk or so. Lots of great bakeries and coffee shops along the way. There is parking available in the back of the hotel. It’s $20 to park overnight. I recommend it if you’ll be out and about all day and only plan on sleeping there. No real amenities available at the hotel.

8/10

Excellent

22 Jun 2026

Martin

There is a lot of vagrant in the area. Loud music from vehicles on the weekend. The hotel is on Santa Clara st. Which is a street used for cruising. I hope this helps. I most likely will not be staying there again. Too noisy.

8/10

Excellent

19 Jun 2026

Kemp

This place is in a great location. There are so many great bars and restaurants within a ten minute walk.

The staff was very helpful with any issue we had.

Since it is an older hotel, the elevator is slow.

Our room was facing the street and there were no sound issues for us.

The bathroom is large.

We would stay here ona future trip to San Jose.

Partner

8/10

Excellent

16 Jun 2026

Constance

Had a two bed room that was very roomy and quiet

Self

6/10

Pleasant

15 Jun 2026

Tami

Staff was very nice and it was great to have parking so close. The street noise was very loud so bring earplugs!

8/10

Excellent

06 Jun 2026

Maria

Very convenient location for the district court.

Self

10/10

Exceptional

26 May 2026

Gerard

Great staff! Very helpful and responsive.

10/10

Exceptional

25 May 2026

hanh

The staff is very kind and helpful. I check in very late and she willingly to help me check in at midnight and she also keeping my pre-sent packages as well

Self

10/10

Exceptional

23 May 2026

Cynthia

Didn’t do breakfast but staff was very friendly & attentive. Parking was great & convenient, perfect location in downtown & close to college

Family_with_children

6/10

Pleasant

22 May 2026

Jose E

The hotel is situated in a good location.

4/10

Poor

22 May 2026

Mia

Check in is at 3PM. Well when I got there they gave me my card and it took me like 30 minutes to gather my family stuff and head to the room. My room was not ready at all. We had to wait outside the room in the hallway for 20 minutes till they were done cleaning. I thought I would get a discount or something 😂. Nope nothing

Family_with_children

4/10

Poor

19 May 2026

Daniel

The soap was used and repackaged. Shower curtain has never been washed and clearly stained. Smells horrible. Pictures are deceiving, they make the hotel look good.

Friends_and_family Friends

2/10

Poor

15 May 2026

James

The soap in my bathroom was used (there were human hairs on the boxed bar soap) and the other single use bottles were all different levels of partially full. The shower had the prior guests personal items still on the shower caddy.

Business

10/10

Exceptional

14 May 2026

Paula

Clean room and friendly staff.

Self

8/10

Excellent

12 May 2026

David

Breakfast was good, no healthy options or decaf coffee

Partner

8/10

Excellent

11 May 2026

Krista

Staff was helpful and friendly. Parking is convenient. Location is very good downtown. The room was clean. Breakfast wasn't the best, but was okay. The main issue is that the air conditioner in the room was noisy. Even the portable unit which was supposed to be quieter was still loud. But you can't beat the location in the downtown. It also has some charm as an older building.

Partner

6/10

Pleasant

25 Apr 2026

Laura

Very kind staff. Strong fragrance throughout hotel. carpets in hallway covered in towels and toilet ran all night with a loud screeching sound over and over. Standalone AC or heating unit in room had a drain into a large plastic milk jug.
Overall it’s an older hotel with charm but some of these things did not create a good impression. We got to our room late and when we noticed the issues we were too tired to ask to be moved so I did not repot these concerns.

Friends

6/10

Pleasant

20 Apr 2026

Zachary

Having to pay for parking ( $20 for a one night stay) was never disclosed anywhere on their website or during booking. You arrive and realize the only parking option will be their parking lot and you will have to pay.

Also the $100 credit hold at check in was not disclosed when I checked in at all. The seemed more concerned about charging extra for parking than informing me of the hold placed on my card.

The room was decent. Small, but for the price and location it was ok. They can do better at disclosing all charges involved in staying.

Partner

10/10

Exceptional

13 Apr 2026

Cheryl

Friendly staff, great location for restaurants and walking around.

Partner

10/10

Exceptional

11 Apr 2026

Sara

Parking was cheap and easy, staff was very helpful and friendly, the room was good and bed comfortable, sheets clean. Room for improvement: found used lotion bottle under bed skirt, a hair in the shower but everything seemed to have been cleaned well otherwise.

Self

8/10

Excellent

01 Apr 2026

Mathew

Didn’t eat

4/10

Poor

28 Mar 2026

Baron

We stayed at this hotel because it was close to the SAP center, which it is-easy walking distance. You get what you pay for. In our case that did NOT include hot water for our morning showers. The manger stated that the problem was \"just on our floor\" and would be fixed soon. We left, very disappointed.

Partner

6/10

Pleasant

26 Mar 2026

Christine

Pretty run down since our last stay a few years ago. A few left over hairs in the bathroom. Fridge and air super loud. Overall ok for a one nighter.

Partner

8/10

Excellent

21 Mar 2026

Jill

Clean room, friendly staff. Room was good not fancy.
Excellent location to downtown San Jose & SAP Center.

8/10

Excellent

17 Mar 2026

Sandra Marie

The inside of the building and our room were clean, orderly, and well stocked. The bathroom products were good quality. Obviously, the owners put a lot of work and some money in renovating. Our room was a little small because of the king-sized bed, but it was comfortable, and we liked the pillows. The staff were friendly and helpful. We were within walking distance of good restaurants and of our event. Also, we felt our car was safe because there is a staff on-site until it closes and the high chainlink fence is locked. The breakfast was simple but had some good choices, and there was a morning newspapers to read. Since we spent Saturday night, there was a lot of noise and cruisers; although, we enjoyed seeing the vintage cars. Also, the outside of the building is old and upon approach, it made us wonder if it would be a good place, but we were pleasantly surprised when we entered the building and greeted by the friendly, efficient staff. We would book a room there again if we have another downtown event.

Friends_and_family Family

10/10

Exceptional

09 Mar 2026

Michelle

Room was clean, parking was easy and staff were very kind and attentive. Great location for exploring San Jose, would definitely stay here again.

Friends_and_family Family

2/10

Poor

06 Mar 2026

Ming Chang

we didn't stay . we fond bed bugs .we want refund

Family

4/10

Poor

17 Feb 2026

Jonathan

Reminds me of staying in old hotel in Europe, everything is clean but minimal and out of date. Safe didn’t work in room, they reported is was because battery dead in it. They didn’t replace them but asked later if I wanted them fixed. One of the treadmills elevation didn’t work. The breakfast was pitiful, cheap and something I would see in cheap hotel in China. And the desk chair was unusable for more than 15 minutes, no padding left and felt like I was going to fall through any second. And no usb port’s in room, but had usb plug a front desk I could borrow

Self

8/10

Excellent

10 Feb 2026

Michael

The room was nice but a bit narrow between the desk and corner of the wall. A smaller desk would be preferable to a bruised hip. Hot water was turned off under the sink. Staff were courteous and helpful. Breakfast was average.
This is a noisy location. There was a music festival going on, but even after that wrapped up by 11PM, heavy equipment disassembling the stage venue continued all night. Worse than that, the city folk racing their loud engines as they passed the hotel made for a miserable night’s sleep.

Friends_and_family Family

10/10

Exceptional

09 Feb 2026

Michael

Staff was very helpful. They have agreat mini bar, an excellent chinese restaurant nearby. The bed was comfortable. Bathrooms clean. It is located near the train station and lots of things to do nearby. I enjoyed my stay.

2/10

Poor

08 Feb 2026

Hantony

Guest service was the worst

6/10

Pleasant

29 Jan 2026

Melissa

I liked that this was an old building which retained a little of its character but it is VERY dated. The rooms were ok but they required us to use a portable heater instead of the building heating system & I couldn't get the dumb thing to work. Luckily it wasn't cold in the room so I didn't have to have it. The

10/10

Exceptional

25 Jan 2026

Ana-Elba

Tina was great!

Business

10/10

Exceptional

25 Jan 2026

Paul Alexander

Great front desk service!

6/10

Pleasant

23 Jan 2026

Carrie

Clean but small room. Poor heating system they had one in the wall that sounded like an airplane going through my room and then a strange kind of freestanding space heater. I found it difficult to get the room warm enough.

The staff was nice at the check-in however they only provided 2K cups for coffee

8/10

Excellent

22 Jan 2026

Eulalia

Great location, very loud at night but I guess being in the heart of downtown is expected.

Business Family

8/10

Excellent

19 Jan 2026

Patricia

The staff was attentive and helpful. I liked that they had parking. The room was clean and it had all amenities you could want. The breakfast could have been a bit better, but their coffee was yummy.

Leisure Family

6/10

Pleasant

18 Jan 2026

Lisa

The staff was nice! Rooms are a little dated but you get what you pay for.

Friends_and_family Family

6/10

Pleasant

17 Jan 2026

Teresa

Place is in a great location but very run down. For the price it was ok and we knew we would only be sleeping there. If we had had more time I would want to stay somewhere nicer. Bring your own toiletries. They are not at all concerned with quality. We skipped the breakfast.

Partner

10/10

Exceptional

17 Jan 2026

Matthew Robert Roman

We enjoyed staying here. While it could use a little bit of updating in the rooms it is not anything critical and adds to the charm. The beds are very comfortable and it was clean. Staff was helpful and pleasant. It was located perfectly in San Jose and extremely accessible to all areas from the CalTrain station to the airport. Plus the area around it had great coffee shops and dining options. Would staff again.

Leisure Partner

6/10

Pleasant

09 Jan 2026

Jeremy

The breakfast was okay and the staff were friendly but it was not what I would call the world run establishment. It seemed like there’s nobody was really present. I spent two nights there after the first night. Nobody came to change sheets or put the bed down so I had to make it myself, which is ok but while not expensive, it’s also not a cheap hotel

6/10

Pleasant

20 Dec 2025

Marisa

Lady told us we weren’t gonna be charged with the water n coffee. But we’re charged for it . She took 23 dollars out of my deposit. We asked her specifically if the coffee was free she stated it was!!!

6/10

Pleasant

16 Dec 2025

Esmeralda

The room was decent but not the greatest. The rug could have used some serious cleaning. this place is located in the heart of San Jose. If bars and night life are your thing it’s walking distance including to any bar.

Leisure Partner

8/10

Excellent

15 Dec 2025

RANDY

Room was comfortable , quiet and clean

Business Self

10/10

Exceptional

07 Dec 2025

Adan

Yes

Partner

8/10

Excellent

07 Dec 2025

Kristy

Staff was great. Good continental breakfast. Great location

Friends_and_family Friends

10/10

Exceptional

29 Nov 2025

Hannah

The staff and valet were very friendly. The room is spacious.

Friends_and_family Family

10/10

Exceptional

25 Nov 2025

LALISA

Good clean location

6/10

Pleasant

23 Nov 2025

Matthias

Room was clean, small but ok. Room service did not show up to clean. Location is decent, be prepared for noise from the nightclub close by in the middle of the night. Decent value for the price.

2/10

Poor

21 Nov 2025

Jessica

All of the above.

4/10

Poor

21 Nov 2025

Michael

Boutique Hotel...more like Pootique Hotel. The entire third floor reeked of cigarettes and so did our room despite being a non smoking room. The location is the only thing that's nice about this place. Not recommended

Partner

8/10

Excellent

08 Nov 2025

Julianne

Very pleasant staff. Clean room

Leisure Partner

10/10

Exceptional

05 Nov 2025

Jack

Amazing Staff, generally clean rooms. Great location

Business Self

8/10

Excellent

24 Oct 2025

Erik

Nice place, great location close to downtown.

10/10

Exceptional

20 Oct 2025

Michael

Good

Self

10/10

Exceptional

16 Oct 2025

LALISA

Clean room

10/10

Exceptional

05 Oct 2025

Krystina

Wonderful and professional customer service. Unbeatable location! Thank you.

Friends_and_family Friends

8/10

Excellent

05 Oct 2025

Bethany

The room was quiet, clean and adequate, the parking situation is rather strange and supervised by Hotel staff members. The hotel itself is very convenient. Too many San Jose bars, restaurants nighttime entertainment.

Friends_and_family Friends

6/10

Pleasant

30 Sep 2025

Andrew

This location has a Ma and Pa vibe, meaning they are understaffed but try to give a good stay. The room was fine, everything was pleasant. I promise you this place will not be what you expect.

Leisure Partner

10/10

Exceptional

29 Sep 2025

Jenny

Review

Clean room and friendly staff.

Friends_and_family Friends

6/10

Pleasant

12 Sep 2025

Julia

Kind Staff, Run Down

I want to acknowledge that the staff at Hotel Clariana were very kind, helpful, and informative. Unfortunately, I will not be staying here again. Hotel Clariana is described as a boutique hotel, but that is not accurate. It is quite old and run down, and has more of a feeling of a motel than a boutique hotel. The doors are locked both for entry (which is standard) and for exit (which seemed odd). They really try to make it a nice experience, but little things like no hand soap in the bathroom (just a travel size of body wash), no door on the closet, and old windows that are beautiful but let in a ton of noise make it a less pleasant experience.

Business

4/10

Poor

10 Sep 2025

Marilyn

Great location. Room itself was just Ok and on the smaller size. The elevator was not working so we had to carry luggage up to the 5th floor via stairs. The shower had used toiletries left by the last guest. The TV did not work at all. The parking is only in and out until midnight, and then the lot is locked. Overall, the stay was just Ok.

Leisure Partner

6/10

Pleasant

02 Sep 2025

Verified traveler

Air con unit in bedroom very noisy so could not use whilst sleeping, room was then hot. Windows, single glazed, extremely noisy from outside. Bathroom floor not particularly clean. Carpet next to breakfast table very sticky, limited fresh breakfast items

Friends_and_family Family

8/10

Excellent

28 Aug 2025

Alina

Hotel and hotel staff were great at making our stay good and comfortable. The hotel is old but it has a certain charm. However, the city of San Jose and the area around the hotel is unacceptably dirty and full of homeless and drug users. So extremely disappointing of a downtown with an institution of higher learning just blocks away. What is city government doing to keep students safe?

Business_and_leisure

10/10

Exceptional

18 Aug 2025

Ann

This is a gem of a hotel in downtown San Jose. Staff are wonderful and will go above & beyond to help you. I had a medical emergency while I was there & they were most helpful. Rooms are refurbished and are comfortable.

Leisure Self

10/10

Exceptional

18 Aug 2025

Michelle

Amazing place to stay!

The staff was very welcoming, the hotel was clean, the room was spacious and comfortable. Overall it made a great stay after a great day in San Jose!!

Friends_and_family Family

10/10

Exceptional

17 Aug 2025

Edward

Friendly Staff, clean room, conveniently located hotel within walking distance of a lot of good restaurants/ bars.

Leisure Friends

2/10

Poor

10 Aug 2025

KRISTEN

The door locked from the inside and we could not get out. We were stuck in the room for two hours. Ended up having to get out from the fourth floor by ladder through the window. The staff was all Asian, and nobody knew how to open up the door, nor did they want to call the fire department to get us out.

4/10

Poor

04 Aug 2025

Verified traveler

Last resort hotel

When I went down for breakfast the front desk attendant was stirring the water with a stick. The frozen breakfast (food poisoning alert) was left out with no directions & staff didn’t speak English. At check-in I asked for credit card for incidentals. Turns out the $100 they hold, they are really taking for the $20 parking that’s not mentioned. There is no light above the shower so it’s pretty dark if you get the 2 queens rooms.

Friends_and_family Family

8/10

Excellent

03 Aug 2025

Natalie

Overall very nice/helpful staff, close to a lot of things

Leisure Family_with_children

2/10

Poor

02 Aug 2025

Cecilia

Would never stay here again

Rave/ music festival in the parking lot til 2am. Hard to even get in hotel building due to all the people blocking the doors. No sleep possible until party was over, horrible experience

Friends_and_family Friends

10/10

Exceptional

30 Jul 2025

Stephanie

Nice quiet and small hotel. Walking distance to San Pedro square and parking was easy and very safe

Leisure Partner

10/10

Exceptional

30 Jul 2025

Gabriel

A gem of a place

What a great find! I've definitely spent a lot more for a lot less. The front desk staff was friendly and welcoming, with fresh baked goods, fruit, & coffee.
The room felt clean and fresh with plenty of amenities. Little decorative touches around the property added to the ambiance of what could have easily looked like a basic Motel 6 if not fir the obvious care of the owners. We were just passing through for the night, but I would definitely stay here again if I were visting the area.

Partner

10/10

Exceptional

11 Jul 2025

Miranda Elise

Very friendly and beds were very comfortable. I’ll go here again big time!

4/10

Poor

02 Jul 2025

Denis

The staff were nice, but there were two big issues with my stay.

The first one is that the Wi-Fi just didn't work at all in my room, or my floor for that matter. It was perfectly fine in the lobby and gym but not my room.

The second and much bigger issue is that my room's safe didn't work. They got someone from maintenance over, but didn't fix it so I had to carry my passport and wallet around all week.

Leisure Self

6/10

Pleasant

29 Jun 2025

Chinh

Breakfast is not good. Outside is not safe.

Business_and_leisure Self

10/10

Exceptional

27 Jun 2025

Kelvin

It was a good place to stay and convenient location to the convention center

Leisure Friends

10/10

Exceptional

23 Jun 2025

Kevin

I enjoyed it, keep in mind its a budget hotel and you should be fine

Leisure Self

8/10

Excellent

08 Jun 2025

Liz

It was decent

Leisure Partner

10/10

Exceptional

07 Jun 2025

Jessy

The staff there was very kind and they took security very seriously!

4/10

Poor

25 May 2025

Craig

This “boutique” hotel, which we stayed at pre pandemic, needs major updating. The room had central air but we had to use a big box in the corner. When we arrived there was a quarter of a roll of toilet paper and we had to ask for more. The soap, hair products and body lotion are cheap. The TV is ancient and the remote volume did not work. We did not get two waters a day as promised and we had to ask. On Saturday I came back at three pm to do some work and the room had not been made up. Not what we expected

Leisure Family

6/10

Pleasant

20 May 2025

Robert

Accosted by a drunk when the door wouldn't open. Staff are helpful.

Business Self

10/10

Exceptional

15 May 2025

Amy

Loved it here. A little dated by great price and the staff was super nice. Location was great for the convention center

Business Self

8/10

Excellent

11 May 2025

Craig Patrick

Located at the center of Old Town San Jose. Some traffic noise, Convenient parking. Just a couple walking blocks from the Farmers Union, great drink and grub.

Business_and_leisure Self