Hilton San Jose

United States , San Jose - Silicon Valley - CA
SAN JOSE, 300 Almaden Boulevard
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100 reviews shown

4/10

Poor

04 Mar 2026

Jeff

10/10

Exceptional

26 Feb 2026

Christian

10/10

Exceptional

23 Feb 2026

Mark

Excellent breakfast dining experience

10/10

Exceptional

20 Feb 2026

Roy

Courteous staff, parking too pricey $45

Self

6/10

Pleasant

15 Feb 2026

Keith

Decent room
Oddly enough for what seemed to be a higher class place, no Kleenex (empty box)
Drain in shower laying off to the side
Biggest issues
Asked for a late check out due to delayed flight
Offers 30 mins... Really?
Took a decent stay and crapped on it in the eleventh hour....
Oh well lots of options in this city... Better luck next time

10/10

Exceptional

03 Feb 2026

Steven

Nice room Nice Hotel

Leisure

10/10

Exceptional

25 Jan 2026

Ansoni A

Good

10/10

Exceptional

25 Jan 2026

Tamara

Beautiful location, room and great service

Business

10/10

Exceptional

24 Jan 2026

Teral

Wonderful

Business

6/10

Pleasant

22 Jan 2026

Erika

Staff were nice, the bed was very comfortable but there were not many options for food. I don’t think I would stay there again.

Business_and_leisure Partner

10/10

Exceptional

22 Jan 2026

Catherine

Clean room. Easy check in and parking with the key on the app.

Business Self

8/10

Excellent

20 Jan 2026

James

It was convenient to the purpose of the visit.

Business Family

10/10

Exceptional

10 Jan 2026

Sylvia

Paul at the front desk was super nice and helpful! Room was comfortable and spacious with a good view.

Friends_and_family Family

10/10

Exceptional

09 Jan 2026

Michael

The breakfast was amazing

8/10

Excellent

04 Jan 2026

Kerri

Clean room and friendly staff

Friends_and_family Family

8/10

Excellent

30 Dec 2025

Sharon

The music playing at the bar was not at all relaxing. In fact it was quite irritating.

10/10

Exceptional

23 Dec 2025

evelin

Beautiful place, super simple to order food or ask for assistance I lived it

Leisure Partner

10/10

Exceptional

23 Dec 2025

Christian

it was really great

10/10

Exceptional

21 Dec 2025

Patricia

Service staff in the restaurant was amazing! Have never seen better.

Business Self

6/10

Pleasant

18 Dec 2025

Richard

No valet parking, no bell stand/luggage service & the self park will cost you $45/night. Not what I expect from a Hilton & that price.

Business

6/10

Pleasant

16 Dec 2025

Nicole

The only reason to stay in this hotel is location. Otherwise, stay at Townhouse Suites. They are about the same level and very different in price

10/10

Exceptional

14 Dec 2025

Tobi

It was great

Leisure Family

10/10

Exceptional

11 Dec 2025

Danielle

The property was very clean. The service at the bar was average. My co-worker got her meal 15 minutes before mine arrived and we ordered at the same time. The bar tender didn't seem to be concerned about that.

Business

8/10

Excellent

10 Dec 2025

yue

The room air is not that fresh

Business Self

2/10

Poor

05 Dec 2025

Charles

Staff were very rude I make good money but dress comfortable and they acted like I shouldn’t even be staying there also talked to me as if I was stupid. Any time my wife and I would all we got were stairs from staff no greetings or assistance if they new what was in my bank account they would of treated me differently I will never stay or recommend this hotel

Leisure Partner

6/10

Pleasant

04 Dec 2025

Manpreet Singh

Good comfort too

4/10

Poor

04 Dec 2025

Yeng

charge me for in room bottle of water that i didnt take or use. try to contact them many time and was ignor.

Leisure Partner

10/10

Exceptional

02 Dec 2025

Prya

Staff was great.

Partner

6/10

Pleasant

23 Nov 2025

Noel de Jesús

The hotel is somewhat confusing to enter, as there are other additional areas and very little staff to guide you. It feels overpriced

Friends_and_family Family

6/10

Pleasant

19 Nov 2025

Ladan

More cleanliness; also I had to call the front desk a few times before I could get a hold of someone.

Leisure Family

10/10

Exceptional

18 Nov 2025

Karen

Helpful staff and we had a few needs for our special needs son, they brought us sheets and came back and brought us silverware so our son could take his medicine.
Absolutely gorgeous room

Leisure

10/10

Exceptional

17 Nov 2025

Eric

Amazing staff and exceptional service throughout our stay.

Friends_and_family Family

10/10

Exceptional

14 Nov 2025

Nevaeh

Nice stay

10/10

Exceptional

11 Nov 2025

Saul

Great

Leisure Partner

10/10

Exceptional

11 Nov 2025

ROSAURA

Clean

Partner

10/10

Exceptional

09 Nov 2025

Nubia

Room was clean and comfortable

10/10

Exceptional

30 Oct 2025

Nicholas

Amazing

10/10

Exceptional

27 Oct 2025

Trista

Unfortunately the two rooms they put us in this time both had smells. One had a horrible smoke smell and then the second smelled musty and gross. Definitely not the same experience as the first time I stayed on my own and was on the 15th floor. We arrived so late that I didn’t want to move a third time.

Friends_and_family Family

6/10

Pleasant

26 Oct 2025

Angelina

Very convenient

Friends_and_family Friends

6/10

Pleasant

24 Oct 2025

Alex

Shower sucks. Ac sucks. Average hotel you get what you pay for.

10/10

Exceptional

22 Oct 2025

DEAN

No free room water.
Parking was good but pricey

Business

10/10

Exceptional

22 Oct 2025

Patrick

Great stay

Business Self

8/10

Excellent

19 Oct 2025

Jose-David

Great place to stay! Just the pillows need an improvement in

Leisure Partner

6/10

Pleasant

12 Oct 2025

Angelberto

Including breakfast in the reservations

10/10

Exceptional

11 Oct 2025

Tanay

Clean room, great location!

Leisure Friends

10/10

Exceptional

08 Oct 2025

Trista

Great for a local trip to the area

Room was very clean and perfect for my solo trip to the area!

Friends_and_family Friends

10/10

Exceptional

07 Oct 2025

Clarissa

Clean room nice staff

Family

10/10

Exceptional

28 Sep 2025

Susan

Vlean

8/10

Excellent

25 Sep 2025

TOM

Good location, good service

Business

6/10

Pleasant

23 Sep 2025

Valentina

Clean room, staff wasn’t very friendly, pool and spa were closed.

10/10

Exceptional

21 Sep 2025

Jose

Staff was great and the room was perfect.

Business_and_leisure Family

10/10

Exceptional

21 Sep 2025

Daniel

10/10

Exceptional

17 Sep 2025

phil

Good hotel well located

Good welcome but somewhat slow check in. Parking garage under hotel so all good

Room of great size and well decorated. Restaurant very good with excellent service from Lloyd.

Overall a good stay at the end of a long road trip Would use this again

Partner

10/10

Exceptional

17 Sep 2025

marcus julian

10/10

Exceptional

14 Sep 2025

Maria

A bit loud train station

Business Family

10/10

Exceptional

28 Aug 2025

Julia

The only thing I did not love about this hotel is the fact that they do not offer food/beverage service at the pool. Other than that, it’s great!

10/10

Exceptional

23 Aug 2025

Cynthia

Nice hotel next to the convention definitely helped for our convenience

Friends_and_family Family

10/10

Exceptional

21 Aug 2025

Cecelia

highly recommend

Leisure Self

6/10

Pleasant

19 Aug 2025

David

Staff treated me like I didn’t belong at first when checking in really upset me.

Partner

10/10

Exceptional

19 Aug 2025

Keith

Was a good stay.

Leisure Friends

8/10

Excellent

17 Aug 2025

David

Hotel was primarily good. Only negatives were you are in a major flight path for the airport and we both had to take cold showers. There was no hot water at 8am. It was very luke warm water.

10/10

Exceptional

10 Aug 2025

Juliet

It was a pleasure staying there

8/10

Excellent

04 Aug 2025

Teri

Room was what we needed. Didn’t have time to eat or use any of facility offerings

10/10

Exceptional

04 Aug 2025

Vivica

MJ musical play & bday getaway!

Great family trip to see the MJ musical & bday celebration!

Friends_and_family Family

10/10

Exceptional

03 Aug 2025

krista

Overall great experience

Friends

10/10

Exceptional

03 Aug 2025

Berta

Clean room
Comfy bed and soft pillows

8/10

Excellent

31 Jul 2025

Laurel

Our room had no hot water. The shower temp barely reached lukewarm after running for 10 minutes.
Other than that, nice hotel.

Family

8/10

Excellent

28 Jul 2025

Jessica

We stayed here for an event that was happening in the Convention Center quick walk.

Our check in/out was pretty smooth, parking is self parking and has in and out privileges.

A little disappointed in the room considering the room price even though i reserved it ahead of time, bathroom wasn’t super clean. We only needed a room to sleep after the event but the beds weren’t the BEST. Room only has a mini fridge but microwave & ice machines are located on other floors. I’d probably only stay here again if I came to another event at the convention center

Leisure Family

2/10

Poor

26 Jul 2025

Michael

Contacted the hotel for lost property and no reply. Apart from that, a lovely hotel.

10/10

Exceptional

12 Jul 2025

Poornaprajna

Convenient

Leisure Family_with_children

6/10

Pleasant

12 Jul 2025

Christina

I really wanted to love my stay here. The staff was incredibly kind, responsive, and helpful throughout my visit. The facilities were clean and generally well-maintained, which I appreciated.

However, I did run into several issues that made for a difficult night. In the evening, my hot water stopped working. The hotel quickly sent a mechanic who was very kind, but unfortunately couldn’t fix the issue, so I was moved to a different room. In that room, the refrigerator was making an extremely loud noise that made it hard to relax. I called the front desk, and they advised me to unplug it—which I did, since I didn’t want to move rooms again.

Unfortunately, around midnight I woke up to the sound of water leaking from the fridge. A puddle had formed near the extension cord for the TV, which was a bit alarming. I called again, and staff instructed me to leave it alone and place towels down. Between that and the loud airplane noise from a nearby airport, I didn’t get a restful night’s sleep.

I want to emphasize again that the staff was lovely and did their best to help, but I was disappointed that no compensation or gesture was offered for the trouble I experienced. I hope this feedback helps improve future guest experiences.

Leisure Family

10/10

Exceptional

08 Jul 2025

Mychael

Great place

6/10

Pleasant

07 Jul 2025

Lissa

Room is run down, carpet disgusting

6/10

Pleasant

28 Jun 2025

Akinola

Water wasn’t running in my bathroom when I was ready to shower , had to change room.

Friends

4/10

Poor

28 Jun 2025

Khushi

Subject: Extremely Disappointing Experience

I had a very unpleasant stay at your property, and I feel compelled to share my feedback.

First, the light in the washroom fell down while someone was showering—a serious safety hazard that is simply unacceptable.

Additionally, despite being an Honors member, I was not given any recognition or benefits, and my request for a late checkout was denied without any reasonable explanation.

Given the high rate I paid, the overall service and amenities did not meet even the basic expectations. Frankly, I have received better service at 2-star hotels.

This experience was well below the standards I expect from your brand, and I sincerely hope these issues are addressed so no other guest has to go through the same.

Friends_and_family Family

8/10

Excellent

21 Jun 2025

Jim

Nice hotel. Good location. But the pool is tiny and was ice cold (in June). So if you have kids that like to swim you may want to look some other place.

Leisure Family

10/10

Exceptional

15 Jun 2025

Mikie

Quiet stay, nice gym.

Business Self

4/10

Poor

10 Jun 2025

Rutu

I am EXTREMELY frustrated with this property. I attempted to check in through the Hilton app but was told I needed to stop by the front desk upon arrival (I had already chosen my room and entered my card information for parking purposes). I arrived soon after check in time at 4pm and tried to explain to the staff member that I had misplaced my ID during my travel day earlier that morning but I had a photo. I was told a photo was not appropriate with no further empathy or compassion. Another woman overheard and came up to the desk to explain that since it was booked and paid for through Expedia I would have to contact them to change the name under the reservation to my partner. Okay, great - I get that name change done and we go back in to check in. Well no, I was then told my payment wasn’t cleared by Expedia (refer back to me mentioning the fact that the staff member explicitly told me since the booking was PAID FOR I couldn’t make any alterations to it). I tell her that’s weird bc I can see it on my authorized transactions through my bank. Again, they stare at me like I’M the problem here so I contact Expedia AGAIN. The Expedia staff have to call the hotel manager and low and behold they find out the payment WAS processed and they were just confused because the hotel was booked same day. So because they failed to look into when the booking was created or actually any details of my booking, I did not get into my room until almost 6. No apology, nothing. Do better Hilton SJ.

Leisure Partner

6/10

Pleasant

31 May 2025

Kelley

No room service, no amenities

Friends_and_family Friends

8/10

Excellent

27 May 2025

Cynthia

The hotel was wonderful and in a convenient location in the downtown area. The restaurant was beautiful and had a great array of food choices that were high quality. I did enjoy the self-checkout convenience store where I could quickly pick up what I needed at any time. The room was very clean and most things were provided as expected.

Improvements I would suggest: 1) Updtate Google Maps pin as it lead us to the south end of the hotel and not the front. 2) Set elevator doors to delay closing, and close slower as the doors closed too fast when the elevator was already on the floor and it looked like it would ping my hands if I tried to jump in while the doors were closing. This is too fast for a senior and the tablet system does not give enough delay to know which elevator to walk over to. 3) Have signs out for quiet hours. We had guests being noisy throughout the night on our floor that I did not get any sleep. It was likely they were going to the pool, since we were on the same floor and close to the door leading to the gym and pool area, but then there should be enforcement to ensure other guests are not being disturbed. The doors are not thick enough to keep sound out. 4) Provide hairbrushes and other commonly forgotten bath items in the convenience store. I forgot a hairbrush and did not have time to ask the front desk if they had any. It would be easier if they were in the convenience store or provided in the room bathrooms.

Friends_and_family Family

10/10

Exceptional

19 May 2025

Hortencia

Nice

Business Partner

10/10

Exceptional

17 May 2025

Sixto

Partner

8/10

Excellent

13 May 2025

Verified traveler

Great overall, nothing to complain.

10/10

Exceptional

13 May 2025

Deborah

It was perfect for going to the show I was going to. Didn’t have to move the car we just walked.

Leisure Family

10/10

Exceptional

13 May 2025

Hugo

Good

10/10

Exceptional

05 May 2025

Kimberly

unexpected stay

Stayed unexpectedly because my daughter’s volleyball tournament took a lot longer than we thought. parking garage was not big enough for my truck but it was cheaper to park across the street anyway. Booking a room was only available online which is super inconvenient. Would’ve been a lot easier. Just walk up to the front desk and book a room. Bartender definitely needs help on tournament days and drinks at the bar are super expensive $33 for a vodka and cranberry is ridiculous.

Friends_and_family Family

6/10

Pleasant

02 May 2025

Patricia

Location is good. Parking is a little high at $45, but it was on site under bldg.
There was no bathroom fan, had to open bathroom door to vent.
On site restaurant was ok, food was good. I thought the menu was somewhat small. Unfortunately there was a very large group that were so loud we couldn't hear ourselves so that hampered our meal.

8/10

Excellent

28 Apr 2025

Amber

Perfect location to see a show at the performing arts center which is right across the street. Room was clean and comfortable, staff was friendly and helpful, it was just right for us.

Leisure Family

10/10

Exceptional

27 Apr 2025

Jackie

Beds are so great!

The beds here are so comfortable! I sleep so well when I am here.

Friends_and_family Family

10/10

Exceptional

25 Apr 2025

Gelacio

I really like it; it is very convenient.

Leisure Partner

10/10

Exceptional

21 Apr 2025

Emilia

The property was clean and nice. The beds were comfortable and the restaurant/ bar in the hotel was nice also.

Business_and_leisure Partner

10/10

Exceptional

08 Apr 2025

alexandro marin

Everything was good, except, what sucked was we couldn’t mirror our devices on the tv unless we had HDMI cables or just wanted to watch tv on satellite. There was a weird greenish stain on the carpet which made me think about a past stay at a different place which had a lot of pet hair on the floor, in turn made me think about everything that can be on the floor. Getting bathrobes and towels had taken a minute, we only got to enjoy the hot tube for about 15-20 minutes but I don’t blame them because the lady hired for it seemed genuine. The workers were all very kind and honest about everything, there’s nicer places to stay at but this is the most I felt like the workers weren’t just professional but also felt welcoming. My overall through was the place was nice the workers make it more worthwhile, they were not rude or to professional they felt genuine from the low interactions we had with them.

Friends_and_family Friends

10/10

Exceptional

07 Apr 2025

Sean

Enjoyed our stay and staff was very helpful. While it was a convenient location for the events we were attending while there, there was not a lot to do or great restaurants (Joe's being an exception) within easy walking distance of the property. That is the only minor quibble.

6/10

Pleasant

30 Mar 2025

Verified traveler

Nice Hotel but the Service Needs Work

While the hotel is nice, and our room was comfortable, we ran into several issues during our stay.

1) We had a few broken items in our room.

2) The restaurant service was poor, with our waiter forgetting to bring us everything from menus, to taking our small plates when we were served our drinks, forks, ect.

They also vastly undercooked our meats to where they were practically raw.

3) The hotel is also understaffed so there is really no one to help us disabled patrons.

The location is nice, so they have that going for them. I might choose to stay here again, but before then I hope they can tighten up their service to prevent other huests from having an irritation filled stay.

Friends_and_family Family

10/10

Exceptional

30 Mar 2025

Luchi

I like the cleanliness ,I feel safe ,friendly Staff ,close to SAP center ,love the Restaurant .

Leisure Family

10/10

Exceptional

27 Mar 2025

Eva

Friendly staff , convenient to downtown area with a 10 minute Uber drive so not too close to all the noise and action unless that’s your preference lol. Clean and spacious rooma

Friends_and_family Friends

10/10

Exceptional

23 Mar 2025

Kayla

We enjoyed our stay! Every employee that we spoke to was very helpful and friendly! Our only issue was that we wished that the bar was open later to have a nightcap after the Sharks game.

Leisure Friends

10/10

Exceptional

10 Mar 2025

Daniel

We loved the elevators! My wife loved the softwater, better then at home. My only recommendation would be souvenirs in the snack shop. We enjoy buying memory pieces from cities we travel to.

10/10

Exceptional

02 Mar 2025

Elizabeth

My boyfriend and I enjoyed our stay

Leisure Partner

10/10

Exceptional

24 Feb 2025

JANNELI

The property felt very safe, clean and convenient to the Expo center it allowed me to not have to find parking every day and the staff was helpful and friendly.

Business Self