Name: Extended Stay America - San Jose - Downtown
Address: 1560 N 1st St, San JosÉ, 95112, US

10/10

Exceptional

06 Aug 2026

Roehel

The place was perfect in San Jose downtown the room I was just not was immaculate and their staff were very friendly . One thing I should comment on was their kitchen stove . My first and second stay . Their stove is not that good it's always the smaller one was working and the big one for some reason was weak . That all . But everything else was perfect .

4/10

Poor

05 Aug 2026

Herberth

Room had a strong smelled, no Wi-Fi, breakfast was only coffee, hallways were dirty and smelly. staff was the only great thing. definitely not staying here again.

8/10

Excellent

30 Jul 2026

Kelly

My stay here was alright. Staff were very accommodating and kind. The room itself was functional but wasn't particularly cozy. It’s sufficient as a place to clean yourself and sleep.

2/10

Poor

27 Jul 2026

Dana

Complete dump. It’s actually govt housing, paying customers should not go there. One persons room had no light in the bathroom. Staff knew and still assigned the room to us. We asked for a lightbulb🙈. Large dog barking from 11:30-12:30 at night. Felt unsafe due to clientele. Garbage pilled up outside an exit door. Nasty towels in hallway for over 24 hours. A box of vegetables, eggs and milk sitting outside our room. Had to alert staff. The manager was a complete jerk. Gals working front desk were lovely though. Manager tried to move our group to a different hotel 20 minutes from our event venue when we had made our reservation 9 months in advance. Had I known it was govt homeless housing we should have moved. Pics are nothing what it looked like. I missed watching an event due to fighting with manager on the phone. I spoke with police at our event venue and they said the area was bad and unsafe. Stains all over the hallway rugs. I took videos of all of it. Seriously don’t stay here. I made a huge mistake. I’ll be contacting corporate about what all happened as it’s unacceptable.

2/10

Poor

10 Jul 2026

Bernadette

The room itself was ok except a leaking shower that flooded the bathroom and the fact that the shower couldn’t do anything but spray scalding hot water (that part was fixed - the leak was not). There are homeless people living in cars in the parking lot and outside of the hotel windows. Breakfast was a nutra-grain bar. I never got coffee because there was always someone in the tiny space blocking it. Once it was a guy with a wagon and a pitbull. The sidewalk was covered in disgusting spilled sticky stuff, broken glass and trash.
DON’T TAKE YOUR FAMILY THERE!!

Family_with_children

2/10

Poor

26 Jun 2026

John

The bathroom counter and sink had not been cleaned and were full of hair. The shower walls were full of mold and the paint was peeling. The building is old and needs updating. We’ve stayed in other Extended Stay hotels that had fully equipped kitchens. This one had nothing. We would not stay here again, even though it’s close to the airport.

Friends_and_family Family

2/10

Poor

22 Jun 2026

Sandria

I have already sent a review describing how there was a huge puddle of water upon entering the room. I had another room for another person for one night that did not have flooding. I am supposed to get a 50% discount on the entire bill for the first room for 2 night. I was told that the 3rd party Expedia has to do it. I am not happy with this answer,

10/10

Exceptional

19 Jun 2026

Cynthia

This was our first time day not this establishment. It’s pretty good. Staff was real friendly. I would come back.

Partner

2/10

Poor

14 Jun 2026

Theresa

Mkopfghjjnnkkkkoofdx. Bbjjjjo

10/10

Exceptional

12 Jun 2026

Susana

This was a safe and quiet place to stay, staff was super friendly. Easy access to downtown San Jose, and close to the airport.

Self

2/10

Poor

12 Jun 2026

bernadette

This was a place that families stayed for a place for living. Very close to the airport. Beds were hard and uncomfortable. Bathroom not clean.

Family_with_children

4/10

Poor

25 May 2026

Angel

the shower had mold all though out the tub, sink and toilet looked like they hadnt been cleaned. its fine if you need somewhere cheap to stay the night and you dont plan on being in the room other than to sleep.

Friends

4/10

Poor

24 May 2026

Marcus

The breakfast is NOT breakfast at all!! It is just a couple of granola bars available and water/coffee. That was it. No pancakes or waffles. NOTHING. so dont expect. It is NOT breakfast.

Friends_and_family Family

4/10

Poor

24 May 2026

Junior

Started off bad. There are weird people hanging around smoking weed and being loud. As soon as we got into our room the floor of the bathroom was flooded. The room itself was not as clean as expected with a weird smell. So they moved us into another room which smelled better. Upstairs was banging on the ground all night. Overall terrible stay and I couldn't wait to check out. At least the water was hot.

Friends_and_family Family

2/10

Poor

20 May 2026

Denise

Horrible, we checked in and there was a leak in bathroom, towels were stained. Outdated and dirty rooms, saw insects could have possibly been roaches. Would not stay here ever! DO NOT RECOMMEND! Also sketchy people, Seems as if some live there.

Family

2/10

Poor

17 May 2026

Henry

We checked into our room, found the room, filthy the beds had looks like it had lint and dirt specs from the previous guest. The shower and bath needed to be clean. The staff wasn’t very tentative. We went to the front desk to see if we can get another room and decided to check out with in an hour after checking in. We had to wait 45 minutes for an attendant to assist us. They weren’t very much help request a refund them told us to reach out to Expedia, then the hotels.com rep told us that we had to follow up with the hotel to get a refund.

Friends_and_family Family

2/10

Poor

01 May 2026

William Enoc Molina

terrible

6/10

Pleasant

25 Apr 2026

John

The staff was really nice and accommodating. Everything else was ok enough. The thing was how comically small the dish, sponge, and shampoo were.

Partner

2/10

Poor

10 Apr 2026

Jay

The staff at this property were all very nice but the property itself is a disaster. The 25 days I stayed I had a cockroach run across my chest while laying in bed watching tv I saw the police there multiple times for domestic violence and other things

Self

6/10

Pleasant

04 Apr 2026

Michael

The lady working reconized me as I have been there multiple times but this time I didn’t have a valid ID but she said it can be anything with a picture of me and your name on it . So I showed her another ID but then she said it has to be more recent. So I said can I show you a picture of my id on my phone and she said well I have to scan it. But you just said it can be anything with my picture and name. So at that point I knew she just didn’t want me to stay there

4/10

Poor

31 Mar 2026

GUILLERMO

The property is in a bad situation, trash outside, carpets bad, batbroom needs remodel no shampoos. No kitchen utensils, no place to make coffee or tea, roaches walking around microwave.

Friends_and_family Family

2/10

Poor

20 Jan 2026

Kevyn

Terrible

4/10

Poor

28 Dec 2025

Diana

Didn't feel safe , excessive noise

4/10

Poor

18 Dec 2025

Anthony

Customer service was great! Its the rooms themselves thats the problem. It looked like junkys lived there, then damages were just patched up.

6/10

Pleasant

04 Dec 2025

Kelly

Staff was nice, but the two roaches in the room that I found are the reason why I'm taking off two stars.

2/10

Poor

01 Dec 2025

Ofa

Room smells old , hot water didn't work we had to leave and the building is smelly like homeless kind off , not recommended but the front desk is very helpful and nice

Partner

2/10

Poor

29 Nov 2025

Ravi

Disgusting place for kids. I got allergy due to mould. Whole night coughing. Visible mold on bath tub. Worst place ever.

Leisure Family

2/10

Poor

26 Nov 2025

Christian

It looks good from the outside. But dont be fooled. There is roaches inside the rooms. I checked out early.
The people next door had a party with loud music all night long. I slept very little.

10/10

Exceptional

25 Nov 2025

Felipe

Un lugar muy cómodo y el personal super amable en especial las señoras de limpieza muy agradables los días los pase con una tranquilidad y paz súper agusto lo recomiendo Gracias espero volver pronto

2/10

Poor

05 Nov 2025

JoLynn

Checked in at 6pm and there was no one at the front desk to help me for 45 min, the security guard had to call someone. The hotel description claims free breakfast which is a lie. They had no coffee but gave me directions to the local 7-11. The area is a ghetto, lost of homeless people around and the hotel gets the overflow of homeless at night. Skip this greedy corporate dive!

Business

10/10

Exceptional

03 Nov 2025

Alejandro

Great staff and very pet friendly.

Business Pet

8/10

Excellent

01 Nov 2025

Jesse

Arturo Trejo the manager was very helpful! Had an issue with my hot water he switched me rooms and everything was good 👍

2/10

Poor

28 Oct 2025

Evelyn

I am still waiting to get a refund from the property. They said someone would call me and give a credit- we could not even stay 1 night- from the halls to the actually room it was all so filthy and we did not feel safe there.

Business

2/10

Poor

11 Oct 2025

Idalia

Dirty & loud. The ppl were nice at the counter. The hotel lots of families stay here and inside is ghetto looking.

Business Family

2/10

Poor

04 Oct 2025

Tayler

Bathroom ceiling leaked destroyed my computer and got. Court clothes wet. Went to we socks, no reimbursement nothing done. Claimed it was condensation smh

10/10

Exceptional

03 Oct 2025

Stephany

I Love it

Business_and_leisure Self

10/10

Exceptional

03 Oct 2025

Stephany

I love this hotel

Business_and_leisure Partner

10/10

Exceptional

20 Sep 2025

Evelyn

Kitchen

4/10

Poor

18 Sep 2025

Mohamad

I woke up on the sound of woman Screaming at her child in the hallway. The bathroom had hair on the walls. The breakfast was just a cereal bar. Kids were playing in the hallways. A man had a large black dog.
Good things: front office equipe was friendly. There was security on the floors.

Business

10/10

Exceptional

18 Sep 2025

Tracy

The staff here are absolutely wonderful, from the General Manager to all of the staff I've interacted with. They are kind, helpful, and very welcoming to everyone. My career is in customer service, and these people are some of the best I've experienced, in any industry.

Business_and_leisure Pet

2/10

Poor

15 Sep 2025

Pia

Property/ room has mold

Business Family

2/10

Poor

15 Sep 2025

Pia

The room has MOLD! This property should be shut down for health and safety . We stayed at the third floor , I never imagined they would rent this property.

Business Family_with_children

2/10

Poor

12 Sep 2025

Kaylee

Super dirty!

No running water and cockroaches everywhere in room

Self

10/10

Exceptional

08 Sep 2025

Tomas

Friendly staff

10/10

Exceptional

02 Sep 2025

Tayler

Chill

Business

8/10

Excellent

22 Aug 2025

Tayler

Good stay

6/10

Pleasant

08 Aug 2025

Alfredo

They said breakfast included
Coffee and snack bars that's all the have
Cold coffee

Business Friends

2/10

Poor

03 Aug 2025

kinley

Sketchy area, hotel dirty. Coacheoach seen in bathroom. Only give you a bar of soap for the shower . Poor

Leisure Partner

4/10

Poor

03 Aug 2025

Fidel

Room had a lot of roaches dead and alive. All throughout the room. Even in the bed.

Family

2/10

Poor

25 Jul 2025

Catalina

Sink did not drain, no shampoo, smell cigar inside the room,

Leisure Family

2/10

Poor

26 Jun 2025

Ernest

Room was just crap and area sketchy. Ladies of the night all over the parking lot

Friends_and_family Friends

2/10

Poor

26 Jun 2025

Heather

When we arrived, we saw that the gate to the parking lot was broken and wide open. There were three police vehicles with lights on arresting people in the parking lot. Also there were cars parked in the parking lot and people were living out of them. There was a lot of foot traffic in and out of the hotel, possibly it was a temporary housing vendor for low income? Our room and the hotel smelled of smoke. There were several bugs in our room and no shampoo or soap. We also saw someone vaping while at the front desk for check-in. My young daughter and I didn't feel safe or clean at the hotel so we decided to leave instead of stay the night. We were assured we would get a full refund, but they didn't follow through with that. I am extremely disappointed and would not recommend.

Leisure Family

2/10

Poor

25 Jun 2025

Violeta

Todo estuvo horrible

6/10

Pleasant

23 Jun 2025

Linda

This is a no-frills hotel chain, so we were prepared for the lack of amenities. We were only there for one night, and it was fine. This was a last minute reservation, and we felt the value for the price was adequate. The location was good for our purposes, easy in and out, not too far from freeway. Despite looking like a hide-a-bed, the bed was actually comfortable. Shower was hot, though the faucet did have a steady drip after shut-off.

Friends_and_family Family

2/10

Poor

21 Jun 2025

Ara

First of all it was filthy. Huge stains all over all over the carpeting in the Halls I mean stains everywhere it makes you wonder when the last time was they actually thoroughly cleaned those carpets. The bedding in the room was stained not the sheets but the Duval on the blanket. Drug dealers in the parking lot. Police activity. Absolutely will never go there again I can't believe a comfort in Extended Stay was so awful. Maybe the worst place I've ever been in my life.

Partner

2/10

Poor

16 Jun 2025

Manuel

I understand its an extended stay, but I did not know that most people there are government assisted drug use in the parking lot. My wife stepped on a syringe while walking out of the hotel lobby seems like an institution not a hotel.

Business_and_leisure Partner

6/10

Pleasant

14 Jun 2025

Danica

I was put on the first floor right next to the exit or stairs not sure doors slamming all night even when I had the ac fan and the kitchen fan on other then the noise too expensive for the cost

2/10

Poor

10 Jun 2025

Jordan

Unsatisfactory visit

Leisure Partner

10/10

Exceptional

28 May 2025

Felix

The manager and the staff were super nice and accommodating, and the place was very sweet and it was a good location near downtown. It was a good environment and it was a very nice stay!

Partner

10/10

Exceptional

26 May 2025

maria

Convent to Transportation and kitchen made it easy to place snacks.

Leisure Self

6/10

Pleasant

25 May 2025

Yasmin

It was okay for the hotel

Leisure Friends

2/10

Poor

25 May 2025

Staci

We were in town for a convention. We got to the parking lot and did not want to get out of the car. People everywhere loitering, kids throwing stuff running around no adults. There were some but looked like they were just looking to buy or sell drugs, asking for spare change and looking like we were imposing in the area by being there. Should have turned around at that time but I'm thinking maybe inside was better.
Check in and head to the room, we pass a dirty stained matress against the wall next to our room door. Get in the room there's holes in the couch that i was suppose to pull out and sleep on, room was so dark no lighting but one lamp, writing on the walls. I didnt inspect the kitchen or bathroom. At this time the kids were freaked out and i was mad the pictures on the site basically lied. We walk right back out and say we do not want to stay there. Right in front of the manager we get threatened by some kids walking out of the elevator, no one says anything. The traffic in and out while we check out was so heavy, non smoking yet people smoking everywhere, loud yelling/ fighting in the building. We were told that we may not get our money back but wont know for at least a week. I just wanted to leave. It was NOT safe at all in the rooms or outside. It was like housing projects from movies. Obviously had tons pf people living there that had no where else to go. We get back to the car and there's a lady looking under the cars looks clearly on something. Just n

Leisure Family

4/10

Poor

29 Apr 2025

Juan

Its section 8 property so we had children and other running about at all hours of the night.

Business Self

10/10

Exceptional

25 Apr 2025

Juan P

Good

2/10

Poor

22 Apr 2025

Ralph

People living in hotel. Domestic violence taking place with childern in rooms. Horribly ran.

10/10

Exceptional

13 Apr 2025

Lucino

The front were very helpful , I had questions at different times both persons on the front desk help me out

2/10

Poor

12 Apr 2025

Jose

Had people standing around and had homeless people around

Leisure Partner

2/10

Poor

28 Mar 2025

Arianna

Bed bugs

2/10

Poor

07 Mar 2025

Arthur

Rethink staying here

Please rethink staying at this hotel, it is part of some sort of housing program. There are homeless people wandering around everywhere. The place has a very distinct smell. it should be somehow advertised that this hotel is part of some housing program. These people are obviously here for the long-haul. They have lights in the windows their animals are there kids are there they have made themselves comfortable.

If you’re looking for cleanliness, comfort, safety, go somewhere else

Friends_and_family Family

2/10

Poor

20 Feb 2025

Sara

Horrible service.

Had to leave after 1 day and management refused to refund 2nd day which was paid. Horrible customer service. Horrible. Was seemingly a magnet hotel for drugs and prostitute population of san jose.

Partner

4/10

Poor

17 Feb 2025

Ammar

Unfortunately, my stay was not as comfortable as I expected. There was a lot of noise inside the hotel, and I was woken up by loud screaming. The cleanliness was also below standard, as the sofa and the room needed more attention. This made me feel uncomfortable during my stay. I hope the hotel management improves these aspects to provide a better experience for future guests

Leisure Family

8/10

Excellent

31 Jan 2025

Dennie

Extended Stay Saturdatmy Review

The children did not stop playing in the room above ours until 11:30pm. Noise and running until they settled down at 1130pm.

2/10

Poor

31 Jan 2025

Mindy

Extended stay needs extended check in times

Was unable to check in due to limited check in times. Refund isn't available until a manager is able to approve. Website doesn't start the limited check in times.

Partner

4/10

Poor

16 Dec 2024

Verified traveler

Bad Stay

It was not great at all. The shower does not stop completely which made me hard to sleep at night due to water noise. The sink in the bathroom clogged as soon as I used water. Our neighbors were loud at night too. The pictures on the website looked decent so I didn't expect none of these...

Business

4/10

Poor

08 Dec 2024

Rebecca

The hotel itself was nice, but the noise at night was terrible and did not sleep. People partying in lower level hallway until 1 am. Loud engines reving with music blaring in parking lot way into early morning hours. Called front desk to complain, but problems continued.

Leisure Self

4/10

Poor

04 Nov 2024

Noemi Martinez

The place wasn’t clean properly

Leisure Self

6/10

Pleasant

07 Oct 2024

Anthony

no commit

Business Self

10/10

Exceptional

01 Oct 2024

Taelor

It was awesome.

Business

2/10

Poor

25 Aug 2024

ADELBERT

Worst place ever. They key card will not work the next day you have to comeback to the lobby and tell them about the cards so they re put the card system for it to work again. I stayed for 7 days i ask the frint desk if someone can clean are room and they said we get a free cleaning every 2 weeks if you stayed less than that they will charge you. Theres like cockroaches in the restroom,,kitchen,bed. If you cancel the room theres a 1 day fee and more charges. Worst stay ever i regret for paying $900 for this 7 days staying there.

Business_and_leisure Partner

4/10

Poor

19 Aug 2024

Christine

Very dirty- hallways smell like urine and other strong smoke of a certain substance Lots of people hanging out in the parking lot doing drugs. Screaming inside of one room and loud inappropriate noises coming out of another Felt very unsafe for me and my daughter. The only positive was that the staff was nice and helpful

Business_and_leisure

4/10

Poor

18 Jul 2024

Verified traveler

Not a good experience ...

Room was not clean, poorly maintained fixtures (broken light cover in bathroom), lots of deferred maintainence throughout room ...

Partner

2/10

Poor

14 Jun 2024

Alexia

Found a huge bug in my bed the next morning. Disgusting.

Leisure Partner

8/10

Excellent

13 Jun 2024

Nathan

Staff were amicable. Quick check in / check out. Room was clean, little musty. Shower needs some TLC. Located in a fairly decent place with access to amenities and stores within few min drive. Plenty of parking in the lot, secured by gate.

Business Self

4/10

Poor

13 May 2024

YUN

the service is poor

2/10

Poor

09 May 2024

Lela

Do yourself a favor and stay away from this filth

Where do I start... The only good thing at this hotel was the front desk stuff. They were super polite and apologetic of the hotel's condition. It seems this hotel caters to homeless population that stays there long-term. Why they also rent out the rooms to guests daily is beyond me. We initially paid for 5 nights as we needed the accommodation in the area but ran away the very next morning. That there was garbage strewn out in the coridors and bad smell in the hallway was, I thought, tolerable. But our room (#146) had foul smell, like garbage, and it did not go away even after airing it out. Shower barely got warm and the noise was intolerable: it continued through the night and there was also something going off at 1am right in front of our room in the hallway. I was terrified. I've rarely had such bad experience. The nail in the coffin was two cockroaches that were roaming in our living room in the morning so we ran away almost screaming vowing never to return. This hotel needs help!

Friends_and_family Family

2/10

Poor

19 Apr 2024

Joshua

Terrible

10/10

Exceptional

30 Nov 2023

leslie

Located downtown SJ on outskirt. VTA light rail across the street. Close easy access to 3 freeways (880 101 87). Park across the street and only 3 blocks away.
Dogs allowed, close to Reed Street off leash dog park. Close to airport.
Friendly staff from managrment to nite time security. I am temporary \"living\" here and feel at home. They supply all the basic Necessities for your kitchen and living pots pans ect..Jonathan, nite security, very polite. As a sibgle female I feel safe here even coming ho.e late after work.

Pet

2/10

Poor

14 Nov 2023

Lupe

Room was dirty, carpet filthy and stained. Cockroaches in the room and bathroom. No trashcans available in the room. Bathroom was dirty, stained and didn’t work (water tank didn’t filled up). Leaking shower.

Leisure Partner

2/10

Poor

07 Oct 2023

Antonio

There was plenty of parking.

Leisure Family

4/10

Poor

28 Sep 2023

Kris

I did not anticipate the location of the hotel to be as \"questionable\" as it was. The general appearance is run down, hallway carpets were dirty. Room amenities were sparse and at times non existent (i.e. 2 small bars of soap).

Leisure Partner

4/10

Poor

21 Sep 2023

Carl

A lot of coming and going all day long. Arguing inside of rooms. Stained towels.

Business Self

6/10

Pleasant

18 Sep 2023

Esther

Not again..

We had to wait 45 minutes after check in room because it was not ready. Instead of 2 queen beds we got 1 king and a sofa bed, which was no comfortable and not enough pillows. Went to get some breakfast at 8am no more coffee all we got was muffins because I asked if they had anything in back.

Friends_and_family Family

2/10

Poor

10 Sep 2023

Ly

smoking smell, dirty

Leisure Family

10/10

Exceptional

03 Sep 2023

Jose

Services was great

Business_and_leisure Friends

2/10

Poor

07 Aug 2023

Verified traveler

Horrible hotel!

Horrible hotel! Dirty sofa bed, when you pull out the bed, there is a big stain on the mattress , when asked the staff come check he said “ it just a ink stain “ toilet is dirty, the phone in the room is not working and cover by coffee/ food stain, tv is not working either. the sheets are gross, the sink is clogged !!! Outside the hall way dirty with all yucky things on the carpet and bathroom door has a big hole! Requested to change room, they said “sold out” and no refund.
The photos shows on hotel.com are totally fake!
How can they still run the business?!

Friends_and_family Family

4/10

Poor

04 Aug 2023

Kelsey

The parking lot and surrounding area was full of vagrants and suspicious individuals. There were cars overflowing with personal property parked on site and children riding their bikes straight out of the hotel. The rooms were mediocre at best. I checked in, decided I did not feel safe staying as a solo traveler once I saw my room, and immediately checked out. The front desk attendant was kind and apologetic, and did issue a refund, which I was not expecting. This property felt more like a local apartment complex than a hotel.

Business_and_leisure Self

4/10

Poor

04 Aug 2023

naomi

When you pull in there’s homeless roaming the parking lot. They are drinking and clearly using drugs, the cops even showed up at one point and didn’t even kick them out. It smells like cigarettes and weed in the halls and there is no ice machine. The inside of the room was clean and if you don’t have to leave your room just stay inside. My fault for not checking the area but it’s ghetto to say the least

Business Family

2/10

Poor

28 Jul 2023

Victoria

Horrible !

Business Partner

10/10

Exceptional

13 Jul 2023

Victoria

It was nice but a lot of people outside hanging out