Sonesta Select San Jose Airport

United States , San Jose - Silicon Valley - CA
San Jose, 1727 Technology Drive
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100 reviews shown

10/10

Exceptional

21 Jun 2026

Ling

Airport shuttle was great!

8/10

Excellent

20 Jun 2026

Hector

Clean

Self

10/10

Exceptional

20 Jun 2026

Jorge

The staff members were especially kind, there was a line and I expected a tired person since I was last in line but no, very kind, both the 4pm and 7am members were very kind and helpful, and as close to the airport I was half expecting it to be loud but it was silent and really nice

Partner

4/10

Poor

20 Jun 2026

Lana

Staff were not friendly and room was not cleaned for two days in a row. We had to hunt for room service to get towels, cups or even toilet paper.

Partner

10/10

Exceptional

19 Jun 2026

Manuel

Convenient location close to airport and central to most of San Jose area. Plenty of parking. Early checking available. Helpful staff. In spite of being near airport, my room was quiet, dark, and comfortable. Would definitely stay here again.

Self

8/10

Excellent

18 Jun 2026

Ronald

8/10

Excellent

17 Jun 2026

Darin

Always a great place to stay close to airport and we love the pool and shuttle service!

6/10

Pleasant

16 Jun 2026

laura

The staff were friendly and helpful.

Glitch in airport to hotel shuttle after returning rental car return...the hotel to airport shuttle in the morning was perfect.

Family

10/10

Exceptional

16 Jun 2026

layla

Staff was great

Self

6/10

Pleasant

15 Jun 2026

Dawn

Lack of hospitality: my key card didn't initally work. After I had to go back to the desk to get a new one, the room I was assigned was dirty, unmade bed and dirty towels on the sink. I went back down and told the frontdesk employee. He offered no apology, nothing to express any acknowledgment for this inconvenience. I understand mistakes happen, but there was a definite lack of hospitality on his part. He did not represent the brand or hotel well.

Business

8/10

Excellent

14 Jun 2026

Amy

Clean hotel, friendly staff. No restaurant on site, only a breakfast bar.

Family

6/10

Pleasant

12 Jun 2026

James

I had stayed here last year and I thought it was a great place for the price. This 2nd time, every night was VERY noisy. Beyond just usual hotel sounds, there was consistent loud noises throughout the entire night. The weekend was the worst for it and the weekdays calmed down a little but there was a consistent loud sound that would keep happening throughout the night. Never found out what it was as I would leave my room after hearing it to find out, but I couldn't. There isn't a ton to walk to either, so if you go with this one, just be prepared.

Disappointed with the breakfast selection as well. Essentially a minimal Starbucks for more money and not as good (avoid the turkey sausage sandwich). Also the snack/cooler section wasn't really being stocked regularly? And the selection there wasn't great either.

The staff was very nice though!

Partner

6/10

Pleasant

12 Jun 2026

Medina

nothing

Partner

8/10

Excellent

11 Jun 2026

Mustafa

VERY GOOD

8/10

Excellent

11 Jun 2026

Lois J

I was very disappointed in what was offered for breakfast.

Self

2/10

Poor

11 Jun 2026

David R

If you don’t mind dirt and enjoy paying $18 to park overnight, this is the place for you.

8/10

Excellent

10 Jun 2026

John

Convenient location. Quiet.

Family

4/10

Poor

09 Jun 2026

Steven

We encountered several problems with our room.
1) Floor near the were not vacuumed. Popcorn on the floor.
2) Refrigerator was not cold. Medicine had to be cooled with Ice.
3) Deadbolt on the door did not move or lock.
4) Toilet seat was squeaky, waking sleeping children.
5) Shower/tub did not drain well, showers were taken in standing water.
6) A tube ‘lubricant’ was found in the cabinet.

After informing the front desk of these issues, they said, “Thanks.”

Would not recommend this hotel.

Family_with_children

4/10

Poor

09 Jun 2026

Alexandra

Compared to other Sonestas this one is bottle of barrel. We were put in a room and the water in the tub would not go down and the blankets had stains. I requested a move, which they honored, and they were friendly about it, but the new room was not that much better. The water in the tub did go down but the bathroom was disgusting, dust and mildew everywhere.

Luckily, I brought my own air freshener, because the room just smells old and wet.

Never again.

Family_with_children

8/10

Excellent

09 Jun 2026

Albert

Fair price for the facility, close to the airport.

Partner

8/10

Excellent

09 Jun 2026

Edmond

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Self

10/10

Exceptional

09 Jun 2026

Sally

I love staying there.

Self

10/10

Exceptional

08 Jun 2026

Robert

Top notch service

Self

10/10

Exceptional

07 Jun 2026

Arlene

Bed was super comfortable and the room was very clean. Hotel was quiet. Super close to the airport. Easy check-in, check-out. Housekeeping was responsive.

Friends_and_family Friends

6/10

Pleasant

07 Jun 2026

Maria

The hotel building needs more cleaning and maintenance. The room was ok

Partner

10/10

Exceptional

05 Jun 2026

Diann

Great hotel and location!

Self

10/10

Exceptional

05 Jun 2026

Jeffrey

We had a 9 or hourly over at San Jose International. Took a shuttle directly to the property and went directly to bed. The settle back in the morning got us to the airport on time, and as a result we got a good six hours sleep.

Partner

10/10

Exceptional

04 Jun 2026

IHNWHI

The place feels cozy and is very accessible to SJC. I highly recommend it!

Friends_and_family Family

8/10

Excellent

03 Jun 2026

James

It was great being so close to yhe aorport and tje shuttle service to and fro was terrific!

Family_with_children

10/10

Exceptional

03 Jun 2026

John

Great hotel. Quiet, clean and spacious. My family and I loved it. Will be back again.

Family_with_children

8/10

Excellent

01 Jun 2026

wenpai

slept and left ! Did not use any amenities,

Friends_and_family Family

6/10

Pleasant

31 May 2026

Mark

Staff was excellent & the room was comfortable and clean. However, we stayed on a Saturday night before departing SJC & the following Saturday upon a late return. I know this is difficult for the hotel to control, but the noise levels were ridiculous from other rooms, even past 2AM. It would be nice if people showed courtesy to fellow travelers & followed the hotels quiet hour policy. It is very convenient to the airport, but don’t expect to get a restful nights sleep.

Friends_and_family Family

6/10

Pleasant

31 May 2026

Joseph

I think the inside of the Hotel could use a little fleshing up. Seems a little tired. The staff were friendly and helpful and the parking lot is fine. I've stayed here several times for business but might be convinced to look elsewhere next time.

Self

10/10

Exceptional

31 May 2026

Siam

Jessica was amazing.
Thank you

Self

10/10

Exceptional

30 May 2026

Carroll

This is where we stay Every time we go to San J ose. They always accommodate our room selections...

10/10

Exceptional

29 May 2026

jawanna

The room was nice and the area was clean, quiet, & safe. The room was clean upon arrival, but housekeeping is on request only. The employees were nice and efficient when needed and the airport shuttle was an added touch. The hotel is very close to the airport and really close to restaurants/things to do if you are driving or want to ride share.

Partner

10/10

Exceptional

28 May 2026

Lynnart

Everything was fine and we enjoyed our stay with the Sonesta.

Family

10/10

Exceptional

28 May 2026

Derrick

Staff was accommodating. Room was clean and in good condition. Location was quiet.

Self

8/10

Excellent

27 May 2026

Brennan

The room was clean and the morning staff was attentive.

Self

8/10

Excellent

27 May 2026

Joe

Nice accomodations...staff was great at checkin...great to have an airport shuttle!

Self

10/10

Exceptional

27 May 2026

Richard

Clean room, comfy bed. Great location

Self

8/10

Excellent

26 May 2026

Jerry

So most of the staff was amazing, the lady at the counter that helped me fix the charge at the room, the guy who was there at night and checked me in, the lady at the Starbucks was amazing, not sure who the lady in the back was but sounded like a manager. I booked this for the first time as a day use and it was nice, 109 dollars, the guy who checked in helped because he hadn't gotten the last minute email from the Day Use app but he made it good and smooth. At this point I was happy. A little while later I decided to stay the night as it would be more convenient in the morning. When I asked if I could just extend it and maybe get credit for at least part of the 109 that would be great. The nice lady at the counter had to yell the question to the woman in the back who just said \"he has to make a new reservation\". No customer service, no talking to me in person which I would think is a basic customer service 101 thing. One other time again, I came to the desk and ask the nice lady who had to yell the question to the manager who wouldn't come out of the office. I ended up using some of my hotel.com reward money to get 40 bucks off but I know that managers can do things when it comes to things like this but this manager had no customer service skills. The other ladies should be her manager!

Self

10/10

Exceptional

26 May 2026

Elizabeth

Everything was great. Convenient to the airport.

Partner

10/10

Exceptional

26 May 2026

Mark

All that is needed to say is that it was a great stay.

Self

10/10

Exceptional

25 May 2026

Mario

Night staff are very kind and welcoming. Very good and friendly check in and easy and fast check out

Pet

10/10

Exceptional

24 May 2026

Yekaterina

Super easy logistics to get to and from the hotel - airport. I was there for business travel and location worked perfectly for me. Friendly and helpful staff team as well.

Self

6/10

Pleasant

24 May 2026

Guillermo

It’s just ok. Good for a night

8/10

Excellent

24 May 2026

Mario A

Not a single day of housekeeping throughout my entire state

Self

6/10

Pleasant

23 May 2026

Heather

Rooms were nice. No free breakfast, and paying for parking wasn’t the best. Some signs of being unkept. Graffiti in the elevators. Staff was not friendly!

Partner

8/10

Excellent

23 May 2026

TONY

no breakfast

Family

6/10

Pleasant

23 May 2026

Marcus

Apparently the hotel was under new management from our last stay. Several changes fro our previous stays at this same hotel. The coffee and breakfast in the lobby is not free. They are under staff, we had to wait 10 minutes for someone to check us in, trying to do two things at once. The property is huge and there was not enough help. We may have to alter our plans to use the Sonesta brand.

Family

10/10

Exceptional

23 May 2026

Gilbert

long walk to room for seniors

Partner

2/10

Poor

22 May 2026

Loren

I prepaid for a room for a friend the day before his stay at this hotel through Expedia. When he went to check-in, the hotel staff stated they required a credit card for a deposit if checking-in after 4 pm. The staff refused to honor the reservation because he did not have his credit card with him. Subsequently, the hotel refused to refund any charge although they denied my friend his room. He spent the night at the airport without a bed. I hope you chose to stay elsewhere.

10/10

Exceptional

22 May 2026

Dianne

I have stayed at other Sonestas and like the brand. The staff was very accommodating and room was comfortable as was the bed. Only thing missing at this particular location was a microwave, and breakfast and coffee were fee only, no complimentary food service.

Business

4/10

Poor

22 May 2026

jose Escobar

I had a terrible experience the check was good I stayed there May 16, everything was ok until the following day I came down to the lobby around 9am to grab a cup of coffee I was at the lobby for about 45 minutes, then went up my room took a shower minutes after my shower I noticed I had like some type of rash in both my underarms. When I check out on May 17 I told the front desk lady what had happen gave her my room # 247 she just wrote the room number on a sticky note. I won't be staying there anymore. Its gonna be almost a week. Still have that rash like bumps on my underarms.

Friends_and_family Family

10/10

Exceptional

22 May 2026

Ciera

Great location to stay at and so close to everything.

Friends

10/10

Exceptional

22 May 2026

Susie Ann

I was pleasantly surprised on how clean the room and property was for as reasonably priced it was. We will definitely stay again. Also, the shuttle option was easy and quick!

Partner

10/10

Exceptional

22 May 2026

Cynthia

We just spent two nights here and had a wonderful experience. The rooms were very clean, and the property is quiet and peaceful. The staff was incredibly courteous from check-in to check-out. Plus, having a free airport shuttle saved us so much hassle. Highly recommend!

Partner

6/10

Pleasant

22 May 2026

Marcus

This Sonesta Airport is under new management, there is no longer free breakfast or coffee in the lobby. We loved the location of the place and have stayed there before, we were vsry disappointed with the changes to our stay. We may have to choose anothere place to stay if we visit San Jose again!

Family

8/10

Excellent

22 May 2026

David

Expedia charge my credit card used to reserve room full amount on checkin even though my reservations was PAY AT HOTEL. Hotel required credit card too. They charge me FULL amount PLUS $150 hold.
SO between Expedia and hotel I have $488 on my credit card for a room suposedly 169 at night, SCAM

10/10

Exceptional

22 May 2026

Miyuki

Very good

Friends

10/10

Exceptional

20 May 2026

Coralie

Clean room

8/10

Excellent

19 May 2026

Mariela

Clean room and what I expected, Parking safe, breakfast didn’t try
Staff ok

Partner

10/10

Exceptional

18 May 2026

Gary

Repeat the visitor this is my go to spot in the Bay area

8/10

Excellent

16 May 2026

Gail

Very close to San Jose airport. Staff are ok. Hotel is ok.

10/10

Exceptional

14 May 2026

Anthony

Great hotel. Very dog friendly we will come back.

Family_with_children

8/10

Excellent

14 May 2026

Caitlin

No serious complaints— the check in staff was great, really friendly and helpful. The room had just enough wear and tear to make it hard to relax, and the stain in the center of the bed (the sheets were clean, it appeared to be a grease stain that had been laundered) added to my discomfort. I think there’s breakfast amenities in the lobby for sale, but it’s unclear. I had a great latte up the road at Cafe Con Lèche!

8/10

Excellent

14 May 2026

Kohulan

The first room was on 3rd floor. there was a smell on the floor, Ended up changing the room 3 days in. The new room was an upgrade to a suite, on the 4th floor. The new room was updated and nicer.
The corner units are nearest to the highways

Self

6/10

Pleasant

13 May 2026

Steve

1st room shower head fell off and 2nd room they woke me up at 12 am saying the smoke detector went off when i was sound asleep and clearly not smoking. Im not even a smoker. The staff confirmed there was no smell. Could have been better as the rooms and location are nice if everything worked properly

Self

8/10

Excellent

11 May 2026

Trang

yes

10/10

Exceptional

11 May 2026

Stephen

Clean, nice room with needed amenities. Very pleasant staff when I arrived & the next morning when I checked out. Better eating options nearby, which was as I expected.

Self

10/10

Exceptional

10 May 2026

Veronica

Partner

8/10

Excellent

10 May 2026

Devan

Easy access to the parking lot hotel was cozy. Enjoyed the patio in the room.

Partner

8/10

Excellent

09 May 2026

Maribel

Staff was really helpful. The only reason why it was a 4 instead of 5 is because water leaked from the shower. Other than that enjoyed the outdoor patio, the lobby was nice, and the gym was clean. Great stay, it was calm and not so noisy.

Family_with_children

6/10

Pleasant

09 May 2026

Anil

Acceptable property. The first room they assigned me was stingy / humidity smelling.

The front desk upgraded me to a different room, that was okay.

Location is good. There is a good Yemenese coffee shop (Qishir) walking distance from the hotel. And also a shopping plaza with a bunch of restaurants.

Due to the uncertainty with the first room assignment, this hotel would probably not be my first choice, if at all I consider again.

Self

4/10

Poor

09 May 2026

Kenneth

Apparently this property is under new ownership/management as has really gone downhill. Check-in was fine, but the room not so much. We got the 1-bedroom suite. There was no water in the room. Most hotels put some water in the room even if you have to pay for it. We had to walk all the way across the hotel to get some water. We needed the pull-out sofa for another bed. It didn't look very pleasing to sleep on directly so we called for some blankets, etc. Usually you get a sheet, blanket and pillow, but all we got was a blanket and we had to call the front desk a couple times for that. The thermostat in both the bedroom and main room seemed to have a mind of their own as they constantly kept going between heat and cool so we ended up just turning them off. Also the elevator when going down stopped suddenly and stayed in one place for a minute or so. We thought we were stuck but it eventually started going again. Won't be staying there again.

Family_with_children

8/10

Excellent

08 May 2026

Rose

My room was very clean and comfortable. Plenty of parking. My only complaint is something I dislike at many hotels: overpowering scent in the lobby!

Friends

8/10

Excellent

08 May 2026

Kimberley

We were satisfied with mostly everything. We got in late and were very tired and we checked in in with the name Davis. He took my credit card for deposit and gave us the key to the room was a long way away, and it had 1 bed. I walked back and he told me to look at his computer to prove it was booked for 1 bed. At the top of that reservation it had the name of another Davis party. So he rechecked us into the right room with 2 beds, and I went all the way to the 1st room and drug my luggage to the right room. I realized he never said \"I'm sorry for not verifying your first name.\" And when I checked out I asked the desk if my card was taken off the first room, and they assured me it was, He looked at the computer and said my room was charged to this credit card, which was okay, but I wondered if the other room had been changed.

Family

10/10

Exceptional

05 May 2026

Theresa

Nice clean and convenient hotel near airport. Room was large and very comfortable. Airport shuttle was prompt and easy. Staff was very helpful and pleasant. We will definitely stay here again when flying out of this airport.

Partner

10/10

Exceptional

05 May 2026

Yanely

Very nice and fast

Family

8/10

Excellent

05 May 2026

Judith

The room was clean and overall comfortable. However, the sofa in the room has a low wooden ledge that in low light is not too visible and I ended hitting my shin 2 times severely. it was also very close to the edge of the bed so not enough room to move around to the that side of the bed. I was very disappointed and injured.

Partner

6/10

Pleasant

04 May 2026

Dragan

Yes

Partner

4/10

Poor

04 May 2026

Marvin

Airport shuttle was easy to find. The bathroom was in horrible condition, black mold spots around the base of the shower. Shower head was yellow with caked on what I could only image is hardwater deposits clogging the shower hear. Water dripped onto what looked like a rusted drainage plate all night. Water pressure was non-existent. If you ran the faucet in the bathroom sink to brush your teeth the sink would clog up and took a few minutes to drain.

Self

8/10

Excellent

04 May 2026

Sandra

I felt the hotel may have been old and refurbished. That was okay, the room, hallways and lobby were clean. I especially enjoyed the free breakfast accommodation I had. The woman who served me was very nice. We chatted a little and she was very pleasant.
I did feel the bed was a little soft for me. I didn't really understand using the TV remote and using the apps, but I was tired. I had a long drive when I got to the hotel. I needed some ice and water and I had to walk to the otherside of the hotel to get it. I have pain issues with my back, walking after a long drive was difficult. Also, I was surprised by paying for a parking pass. My $98 room came to a lot higher price.
I gave 4 to 5 stars. My issues were maybe my issues more than the hotels.

Self

10/10

Exceptional

03 May 2026

Natasha

Everyone was so friendly, and the room was comfortable! I would definitely recommended the hotel to everyone i know~

Friends

10/10

Exceptional

03 May 2026

Mikeal

Staff was very friendly and helpful! I was able to check in early for a small fee and I couldn't have been more grateful!!

6/10

Pleasant

30 Apr 2026

Marguerite

Yes

Partner

10/10

Exceptional

29 Apr 2026

Marcus

Parking was safe and secure. Front desk was very helpful and accommodating. Would definitely come back again.

Self

10/10

Exceptional

28 Apr 2026

John

Extremely accomodating staff. Great location to airport and freeway. Super quit and clean.

Partner

10/10

Exceptional

27 Apr 2026

Kathryn

Staff are always great - very friendly and helpful. Clean, quiet room.

Friends_and_family Family

2/10

Poor

27 Apr 2026

Noemi

It’s just run down and dirty. I was unpleasantly surprised.

10/10

Exceptional

27 Apr 2026

Ellen

Convenient, right near airport. Walking distance to restaurants and shopping. Pet friendly.

Self

10/10

Exceptional

25 Apr 2026

Amber

I really enjoyed my stay and will definitely stay again! Clean, well appointed, great staff!

8/10

Excellent

25 Apr 2026

Lauren

The hotel was fine. Could be cleaner.

Partner

10/10

Exceptional

24 Apr 2026

Laura

Everything was excellent, especially Mark in the front reception desk. The only negative was the alarm clock that was set by the previous occupant that woke us up too early!

Family

4/10

Poor

23 Apr 2026

Barbara

Don't stay here if you have kids and need an affordable spot to stay. If you're doing a quick overnight on your own or with your S.O go ahead and it's semi convenient. Everything was average at best, and average is what you paid for.

4/10

Poor

23 Apr 2026

Joe

Overall the place felt dirty, there were trash bags in the hall ways, stains all over the hallway and rooms. My room did not feel very clean. The check in staff was short and not very friendly. Also having to pay for parking was another negative.

Self

10/10

Exceptional

22 Apr 2026

Nancy

We didnt have breakfast ...but everything was good
thank you

Partner

10/10

Exceptional

20 Apr 2026

Irina

Safe and quiet