Sonesta Select San Jose Airport

United States , San Jose - Silicon Valley - CA
San Jose, 1727 Technology Drive
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100 reviews shown

10/10

Exceptional

17 Mar 2026

Rebecca

Good area close to the airport close to the freeway dining areas nearby. staff is great. Price is good. Pet friendly. Clean rooms good amenities.

Friends_and_family Family

10/10

Exceptional

16 Mar 2026

Rose

I stayed at this hotel for 1 night before my trip and 1 night after, to make getting to and from the airport more convenient. The hotel clerk Mark was gracious and accommodating. My room was clean, comfortable, and quiet. In my opinion, the room was over-scented. Perhaps most people won't find that off-putting, but I found it bordered on overwhelming.
I will likely stay there again, but when I make my reservation, I will request they don't use chemicals to scent the room! 😉

Self

10/10

Exceptional

14 Mar 2026

Beatriz

Clean

Self

10/10

Exceptional

14 Mar 2026

Beatriz

Staff friendly

Self

4/10

Poor

14 Mar 2026

Carmen

Upon arriving everything seemed good and clean. Making our way up on the elevator we were hearing strange noises from the elevator itself and it was slow. Our room looked clean, however the bathroom was completely missing the latch that goes on the edge of the door which secures the door shut. Next morning I noticed a metal plate on the shower floor across the front which covered the drain. I had never seen this before and called the front desk and they sent up the housekeeping supervisor. She entered the bathroom and told me all the Sonesta Select have those metal plates. I told her that it didn't seem very sanitary as there could be residue and stuff caught in between the metal plate and the bottom of the shower floor and drain. She said the housekeepers are supposed to lift up those plates and clean in between. She proceeded to lift the plate, looked and set it back down. She just repeated that all those hotels have them. I then addressed the door issue and she said it was on order but not in yet. As I began to shower I noticed a pubic hair on the front of the shower wall that had not been there before. It must have came up as the housekeeper lifted the plate. I later lifted the plate to look and it was disgusting!!! A bunch of black long hairs on the drain( mines dark blonde) and mold and other brown stains on the shower floor and underside of the plate. I contacted the GM and still trying to resolve this issue with some acceptable compensation as we could not shower.

Friends_and_family Family

10/10

Exceptional

13 Mar 2026

Sally

Very nice

Self

6/10

Pleasant

12 Mar 2026

Jennifer

Room was in fair condition. Sofa bed was unusable. Breakfast options were severely limited. Staff could not communicate in English and my Spanish is not good, so that was difficult. Front desk staff were very helpful. Location is great re: airport and shopping, but there are better options nearby. Will not stay here again.

Friends

10/10

Exceptional

11 Mar 2026

Destinee

Very friendly front desk staff, pleasant stay

10/10

Exceptional

11 Mar 2026

Judith

Nice property. Room nice. Bed soft. Shuttle picked us up from rental car in evening and stopped us at the airport the next morning. Coffee in the room but $$ coffee in the lobby.

Partner

10/10

Exceptional

11 Mar 2026

Rose

Gracious customer service from Mark!

Self

8/10

Excellent

10 Mar 2026

Michelle

Hotel was nice the only problem was you have to pay for parking but it comes out of a deposit and breakfast wasn't free it could also be charged to your room from your deposit.

Family_with_children

8/10

Excellent

09 Mar 2026

Charles

Clean rooms, friendly staff.

8/10

Excellent

07 Mar 2026

Shitel

Good stay overall . I was surprised at check in that they charge $18 a night for parking .
Hotels.com should have clarified this

10/10

Exceptional

07 Mar 2026

Elizabeth

Nice clean room. Quiet and restful. Good coffee and pastries at the Starbucks in the lobby. Free shuttle to the airport. Very convenient, comfortable, friendly, professional. Thanks!

Self

10/10

Exceptional

03 Mar 2026

Sabrina

when it came to the customer service, the staff, & even the person working the breakfast bar, everyone was very friendly & wanted to do their best to help. Isaiah helped me when my physical card was having issues during the deposit process, sierra / Ciara? helped me out when I was trying to extend my stay, another staff helped me with the wifi, & another woman whose name I can’t recall at the moment but she had blonde hair gave me the tip of booking the continental breakfast option (only $10 to get some breakfast sandwiches, a muffin, & other food! but only if you select it when you initially book the reservation!!!). I love when you truly feel valued as a guest & have the best customer experience. I’m sure there are other names I can’t remember at the moment, but once I find that piece of paper, I’ll try to update this!
rooms were clean, and the lavender clementine soap smelled really nice (even though I’m a bit allergic to lavender). Thank you!!!

Self

6/10

Pleasant

02 Mar 2026

Amrita

The smell of smoke is still present in the hallway and the room. Toliet bowl needs to be scrubbed clean at the rim. Those are sensitive details I cannot overlook.

Partner

10/10

Exceptional

02 Mar 2026

Timothy

Great location to airport. Able to park vehicle for fee and shuttle service. Easy Check in.

Partner

6/10

Pleasant

02 Mar 2026

Sandra

Did not use. The pool was not cleaned.

6/10

Pleasant

01 Mar 2026

Amobi

They don’t have rollaway beds regardless of what the website say and they are under new management and some of concierge staff are very rude

Friends_and_family Family

6/10

Pleasant

27 Feb 2026

Alvaro

Staff was very nice, but probably a better breakfast and a microwave inn the room will be helpful.

Family_with_children

2/10

Poor

26 Feb 2026

Marisa

There was no turndown service. My vehicle got broken into and the front desk was very uninterested in that.

Self

6/10

Pleasant

26 Feb 2026

Diana

Staff was nice. Hotel is a lil worn down. But it was okay, we just needed to sleep a few hours and get back on the road.

Family

8/10

Excellent

24 Feb 2026

John

space

Self

10/10

Exceptional

22 Feb 2026

Marybell

So clean!

Family

2/10

Poor

22 Feb 2026

Wenxiu

One of the front desk staff members appeared quite indifferent.

The telephone in the room didn’t work. I called the front desk to have someone take a look, but no one came.

There was no complimentary bottled water. A 1.5L bottle at the shop costs $8.

The refrigerator in the room was very noisy, and I had to turn it off.

10/10

Exceptional

21 Feb 2026

Timothy

Clean and quiet rooms, also good price for 1week of parking with shuttle service.

Partner

6/10

Pleasant

21 Feb 2026

Debra

No ATM. Would have been helpful.

10/10

Exceptional

19 Feb 2026

Shitel

Good value for money . Good staff .

10/10

Exceptional

19 Feb 2026

Verified traveler

Everything was clean and staff was awesome

Friends_and_family Friends

10/10

Exceptional

19 Feb 2026

Shitel

Good value hotel

10/10

Exceptional

17 Feb 2026

Robert

Siaff were very nice and accommodating

10/10

Exceptional

17 Feb 2026

Rhonda

Nice room and great service.

Self

10/10

Exceptional

17 Feb 2026

Jennifer

Staff were pleasant and helpful. Great location close to airport with a shuttle option.

Friends_and_family Family

2/10

Poor

16 Feb 2026

Brenda

There was hair on the pillow and food in the fridge and drawers from the previous people

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

Kathleen

Room was spotless

The staff was courteous

Business

10/10

Exceptional

15 Feb 2026

Cynthia

Great place.

4/10

Poor

14 Feb 2026

Leah

So I Ordered a Deluxe room with a king sized bed and balcony for me and my boyfriend for 2 nights. I also had a service dog. That they asked me to show proof that my dog was a service pet. In the state of California they don’t have a right to ask for “credentials” for a service pet! Now back to the room when I get there the front desk assumed that I didn’t have a reservation I had to tell him. Which was weird. 2nd they put me in a dirty room with no balcony and 2 queen beds. When that is not what I paid for so I go tell them I was placed in the wrong room. The front desk is going to tell me they gave me whatever room because they thought it didn’t matter because they were out of room that I was paid for. Which is a lie because they ended putting me in a king deluxe room. With the smallest crapiest balcony! The balcony and both ends had water leaking out of these pipes. So I had to stand in one place so I didn’t get wet. Awful experience here! I will not be coming back ever again

Leisure Partner

10/10

Exceptional

14 Feb 2026

Alfredo

Great staff

6/10

Pleasant

14 Feb 2026

Steven

Room was in good condition and the staff was very friendly. I just expected more luxurious rooms for a Sonesta. No great breakfast options either. It's not bad but I wouldn't be excited to stay here again.

Business Self

2/10

Poor

12 Feb 2026

Chia Lin

Drains doesn’t work for both shower and sink. Soaking my feet while taking shower for 5 minutes. Very annoying. Counter staff is not courteous when approached. No answers to you when you thank them. Will not stay at this place again!

2/10

Poor

11 Feb 2026

Gleison Deolindo da

Extremely Disappointing Stay – Poor Cleanliness, Hidden Charges & Unprofessional Staff
My recent stay at the Sonesta near San Jose Airport was one of the most frustrating hotel experiences I’ve had.
First, the cleanliness of the room was unacceptable. There was a hair inside the refrigerator, which immediately made me question whether the room had been properly cleaned at all. The pillowcases had an unpleasant smell, the shampoo and soap holders in the bathroom were broken, and the toilet paper roll was nearly empty upon arrival. These are basic housekeeping standards that should never be overlooked. The room clearly needs significant attention and maintenance.
Equally disappointing was the front desk staff. The interactions felt rude, dismissive, and at times disrespectful. Instead of addressing concerns with professionalism and care, the attitude communicated indifference. Hospitality should make guests feel welcomed and valued — not like an inconvenience.
Another major issue was the lack of transparency regarding additional charges. Breakfast was advertised as “available,” but it was not clearly emphasized that it would require additional payment. Parking also came with an extra fee, which was not made sufficiently clear during booking. These surprise charges only added to the frustration.
Hospitality has a meaning — it is about service, cleanliness, transparency, and respect. Unfortunately, this hotel did not represent those values.

10/10

Exceptional

10 Feb 2026

Jack

awesome

10/10

Exceptional

10 Feb 2026

Jack

awesome stay

2/10

Poor

10 Feb 2026

Scott

The carpet in the room between the two beds was damp, like someone had spilled a gallon of water there. It stayed damp for both days. Not soaking, but noticeably wet. Breakfast was not included, which I thought I had read that it was. Super Bowl weekend, so prices were expected higher, but even at regular cost, it would have been overpriced for location, amenities, and the floor (and no refresh for towels, etc.. after the first day). Also, the fire alarm was activated at 4 am, probably not the hotels fault, but obviously not ideal. Nowhere near worth the surge price for the weekend, and not a good value otherwise either. Also, a lack of stock in the food/drink stock in the lobby, especially without any stores nearby. Staff was friendly and helpful, however.

2/10

Poor

07 Feb 2026

Tereon

Terrible please contact me

10/10

Exceptional

04 Feb 2026

Sabrina

Clean room, adequate space, very comfortable bed! Close to airport.

Leisure Partner

6/10

Pleasant

02 Feb 2026

Lisa Renee

Could have been cleaner. Had to have them come change the sheets on the beds because they were stained and dirty with makeup. The shower walls were dirty as well. I would expect more for the price I paid.

10/10

Exceptional

26 Jan 2026

Robert

The staff was helpful, kind, and patient.

Business_and_leisure Self

4/10

Poor

25 Jan 2026

Kune

The room was okay, the shower was terrible, toilet seat hard and uncomfortable. The elevator was very sketchy and the buttons worked sometimes. You have to pay for parking!! Continental breakfast was slow because they only had one lady that was taking orders & serving, so it was super slow to get your food so I left. I will be more careful when we book a room next time.

Business Family

6/10

Pleasant

24 Jan 2026

Rachel Lynn

Yes

4/10

Poor

24 Jan 2026

Marco

My room had no shampoo, bodywash, and soap. Luckily I had showered beforehand but the hand soap is inexcusable considering they come in packaged bars. The room directly above me was noisy beyond all reason. It sounded like they only knew how to stomp their feet. They kept getting up meandering around their room and I could hear the whole thing. It was annoying. Sonesta is usually pretty good but this was a hard fail. Do better, not worth the price this time around.

Leisure Partner

10/10

Exceptional

23 Jan 2026

Son

Easy check in, clean room.

10/10

Exceptional

22 Jan 2026

Haiyan

Good

4/10

Poor

22 Jan 2026

John

Bathroom was very outdated toilet had stains in the bowl and shower old engine drain was slow

6/10

Pleasant

22 Jan 2026

FNU

Good and courteous staff, just ok room. Spots on carpet and bath tub. Did not like the feeling of walking barefoot on the carpet. And available breakfast should not count as “breakfast included”.

Business Self

8/10

Excellent

20 Jan 2026

Athena

It was a very clean nice hotel with comfortable beds and wonderful smelling shampoo that didn’t dry out my hair like the other cheap ones at hotels. Downside, my car got broken into and this hotel doesn’t have cameras BUT they did comp my parking for the whole trip so I didn’t have to pay for that.

Leisure Friends

10/10

Exceptional

20 Jan 2026

Stacy

Clean, quiet room. Oh so comfortable bed!!

10/10

Exceptional

20 Jan 2026

Kathryn

Welcoming staff (Siera), nice room, clean

Friends_and_family Family

10/10

Exceptional

20 Jan 2026

10/10

Exceptional

19 Jan 2026

Regina

The room was bigger than expected, was nice and clean the sofa bed amazed me because it wasn’t your typical pull out bed.

Check in was fast easy and efficient. I will definitely be booking again.

Friends_and_family Family

6/10

Pleasant

19 Jan 2026

Shaira

The room was dirty. There were hairs on the bed, the telephone had dirt and looked like dried ear wax, the

6/10

Pleasant

19 Jan 2026

Suzanne

Quiet and friendly staff. There is nightly parking fees I was not aware of that until check in. Staff was very accommodating and gave me a discounted price. The room was fine, clean but a bit worn. The bed was very comfortable, slept great. There was a fridge but no microwave, there was a shower door missing. I did not notice the shower until the morning after check in.
The elevator had a sign taped up that said no more than four people in elevator, it will get stuck.
I would stay again and airport access is right across the road

6/10

Pleasant

19 Jan 2026

Patrick

Decent

10/10

Exceptional

17 Jan 2026

Hilton

Room was very clean and spacious for the prices. Will definitely stay again

Leisure Self

10/10

Exceptional

17 Jan 2026

Diane

No breakfast for me

Leisure Self

10/10

Exceptional

13 Jan 2026

michael

Lady checking us in was excellent! Clean room and safe area!

10/10

Exceptional

12 Jan 2026

Janet

8/10

Excellent

09 Jan 2026

Dejon

quiet

10/10

Exceptional

08 Jan 2026

Arianna

The guy at the front desk was nice and helpful. Our first room was fine, but the TV didn't turn on. He quickly switched out room with no hassle. The bed was comfortable, the couch was nice to watch TV on and the little balcony was a nice touch. The fact that there was a refrigerator is always a plus. The free shuttle to the airport was also very helpful.

Partner

6/10

Pleasant

08 Jan 2026

Ray

It was ok, good place to spent the night, very basic but solid

Business_and_leisure Partner

10/10

Exceptional

07 Jan 2026

Ann

It was clean and comfortable. Some guests were loud on the second night. Food was good even though no bread items Gluten free

10/10

Exceptional

05 Jan 2026

Rosalba

I really liked the hotel. It was very nice, clean, modern & comfortable, great location, near the airport.

Partner

8/10

Excellent

04 Jan 2026

George

aaaaaaaaaall good phone did notwork

Partner

10/10

Exceptional

03 Jan 2026

Turron

Conveniently located and clean rooms

10/10

Exceptional

02 Jan 2026

Isamar

The room was super spacious and comfortable!! I love how clean the bathroom was and how friendly the staff is!!! Will be coming back again!

Leisure Partner

10/10

Exceptional

31 Dec 2025

Marlon

Great experienced

10/10

Exceptional

31 Dec 2025

Pam

Staff was very friendly and helpful.

Partner

4/10

Poor

28 Dec 2025

Chris

Sheets had stains. Shower pressure was low. Parking lot was pitch dark. Came in late from a long day of travel and asked about late check out since it was already midnight. Staff explained it would be a $45.00 charge for two extra hours. That’s half the price we paid for the room to begin with. No microwave in room in 2025.

10/10

Exceptional

27 Dec 2025

McKenzie

wonderful

2/10

Poor

26 Dec 2025

Mimsy

1) Building, lobby, and rooms need to be updated. Pictures online are misleading.
No one was at the front desk when we walked in. Elias was the one who assisted us —- very nice gentleman.
2) Was given room 308. Upon entry:
- dirty towels on the hallway floor
- both beds were unmade
- bathroom was disgusting
3) Went back to front desk, but no one was there. Said « hello » and a gentleman came out and said, « I’m at lunch. Let me just wash my hands, » and proceeded to kitchen area across lobby. Informed him of issue and assigned room 108. At this time, the gentleman who assisted us initially —- Elias —- came to the front desk and asked what was wrong. He apologized and said he would comp our parking.
4) Hair on bedsheet
5) Tub was not draining. During shower, water level reached above ankle.
6) At checkout, I informed the young lady at the front desk of the tub draining issue and all she said was that she would « let them know. » no apology. She didn’t really seem to care.

We will NEVER stay at this particular Sonesta hotel again.

Friends_and_family Family

4/10

Poor

24 Dec 2025

Micah

Advertised a crib and did not provide a usable one. Had to change sleeping plans due to no crib for toddler

Leisure Family

10/10

Exceptional

22 Dec 2025

Eric

Short, only 12 hour stay

Partner

2/10

Poor

21 Dec 2025

Kathleen

Room (104) I was put in did not have a locking sliding door, and it was on the ground floor. The second room (404) I was put in did not have an operational TV. The third room in which I was assigned had an operational TV but not a working fridge (403) . The grounds are not well kept and lobby does not have adequate amenities. Front desk staff was empathetic and kind but truly the management here needs to get their act together.

Friends_and_family Family

4/10

Poor

19 Dec 2025

Johnna

The rating reflects the cleanliness of the room. The sheets had yellow stains on them, there was visible dirt on the mattress between the opening of the bed and the wall, there were different strands of hair from different people on the mattress. The rug had so many large stains and the floor in the bathroom area were not swept— there was dirt in the corners of the floor. This impacted my sleep as I felt itchy throughout the night at the thought of sleeping in a bed that wasn’t clean.

Self

6/10

Pleasant

18 Dec 2025

Joddi

The room was in good condition and the bed was comfortable, however, the female staff that worked on Sunday 12.14.25 was unprofessional. She answered my questions about adding my adult daughter to the reservation then put a note in my reservation saying that we have to be charged the full amount at check in. There was no reason to put this note in and the manager confirmed it a couple of days later. Do they have a problem with allowing family members to check in? Seemed like it. I was there for a graduation and this was an unpleasant experience. Also, they charge to park your car overnight. I will not be returning.

10/10

Exceptional

17 Dec 2025

MIke and Oralia

It had everything we needed except for a refrigerator and a microwave. Otherwise great place to stay.

Leisure Family

4/10

Poor

17 Dec 2025

Austin

Inadequate housekeeping, dirty carpets,

8/10

Excellent

16 Dec 2025

Ruben

I was rather disappointed with the small availability of items in terms of toiletries and sundries and even the breakfast menu

Self

8/10

Excellent

16 Dec 2025

Hideo

good hotel

8/10

Excellent

16 Dec 2025

Timothy

Room clean. Staff helpful and personable.

Partner

6/10

Pleasant

15 Dec 2025

James

The room was clean and comfortable. The three stars are because the \"breakfast\" that was shown to be included was an extra charge instead. Food selection was minimal.

Leisure Self

6/10

Pleasant

14 Dec 2025

Miranda

clean room, staff was nice and helpful. close food areas perfect if you need a room a night before a flight

Partner

10/10

Exceptional

12 Dec 2025

Amanda

Amazing all around!!!

10/10

Exceptional

11 Dec 2025

Vianna

It was great! Shuttle was easy and room was nice & clean

Business Self

10/10

Exceptional

11 Dec 2025

lois

This hotel was very convenient. There’s nothing fancy about it but it is run well. We checked in around nine. One gentleman working. Super efficient really knew his job was checking a lot of people in by himself. He was terrific and what I appreciate about this hotel is the cleanliness of the room so I would definitely stay here again it’s a very well run hotel and like I said nothing fancy but the room was just super nice and super clean.

10/10

Exceptional

11 Dec 2025

Julianne

Room was pretty clean, easy check-in, and surprisingly it was fairly quiet given the location (near the airport).

Business Self

8/10

Excellent

10 Dec 2025

Andrew

Clean room, convenient location by the airport.

10/10

Exceptional

10 Dec 2025

Ranjini

Very friendly staff

Business Family

6/10

Pleasant

09 Dec 2025

Sue

Layer of dust on quite a bit of furniture in room. We used inhalers and allergy meds and managed. Would not recommend to anyone allergic to dust. Great value otherwise

2/10

Poor

09 Dec 2025

Gabriela

The front desk had to reassign my room 3 times. The first room, the bathroom tub had about a foot of dirty water in the tub. The second room was not cleaned, the bed was unmade and a complete mess. The 3rd room was dirty as well with hair and stains in the bathtub.