Name: Extended Stay America - San Jose - Milpitas - McCa
Address: 330 Cypress Dr., Milpitas, 95035, US

10/10

Exceptional

28 Jul 2026

ANH

Good

2/10

Poor

26 Jul 2026

Sonia

Need more clean

4/10

Poor

16 Jul 2026

Rosalina

The rooms I booked were still dirty when we checked in. When I was given directions to the rooms I was given wrong directions and had to find the rooms ourselves. Parking was not easy. I had a handicap placard and when I attempted to park at the handicapped parking spot near my room, it had been taken by a car who didn’t have the placard on their car. Overall, it was not a good experience and I would not stay there again.

10/10

Exceptional

03 Jul 2026

Luznallely

Great stay, staff were helpful

Partner

4/10

Poor

21 Jun 2026

lilian

The entrance door, window and bathtub were dirty, No shampoo and body wash.

Family_with_children

2/10

Poor

17 Jun 2026

Maria

The hotel was close to the Levi’s stadium, that was the only good thing about it. The room was so dirty, there were hairs in the shower from previous use, a lot of dust, our key card wouldn’t open our door. The staff on site couldn’t help us get into our room and this was at 1am and for 2hrs we were locked out of our room and no one was letting us in. We had to call the police. Would not recommend staying here.

Friends

4/10

Poor

12 Jun 2026

Giuseppe

the water pressure is horrible and its not that clean and rooms are small

10/10

Exceptional

30 May 2026

lei

OK

Self

10/10

Exceptional

18 May 2026

Milan

We had a pleasant stay at Extended Stay America. The rooms were clean, spacious, and comfortable, and the property location was very convenient. The staff was friendly, helpful, and everything overall met our expectations. sufficient parking was available at the property

One thing we missed during our stay was the availability of kitchen utensils. Since the kitchen facility is one of the main reasons we choose Extended Stay America over other hotels, having basic utensils readily available would have made the experience even better for us. Without the kitchen functionality, other hotels would offer a very similar stay experience.

That said, this is only a suggestion for improvement and does not reduce our rating, as everything else cleanliness, staff, room comfort, and overall stay experience was excellent and as expected. Travelled with family.

Family_with_children

10/10

Exceptional

18 May 2026

Richard

The other guest are super nice,friendly and inviting.also super clean rooms in nice area and the staff are great. Overal would stay again and again ,definitely recommend it .

Friends_and_family Family

2/10

Poor

11 May 2026

Ram

Clogged bathroom, no basic supplies, not even a continental breakfast

Family_with_children

6/10

Pleasant

07 Apr 2026

Juliana

The room seemed clean. Then we saw cockroaches. We moved to a different room still cockroaches. You have to ask for everything dishes, pans etc. Will not be staying there again.

Partner

4/10

Poor

20 Mar 2026

John

The property pictures suggest that rooms might have amenities like a Radisson or Home2Suites. They have a cooking appliance and reasonably large fridge but nothing else. No cookware, plates, silverware, glasses, etc.

I paid 22.99 for 1 week of \"Enhanced Internet\", Most of the time the service was bouncing between nothing and 2.7 Mbps. Front desk did not help, nor did the internet help desk. After complaining about a week of almost no internet they still proceeded to charge me. No concern from the front desk staff at all.

Pictures suggest they have a \"breakfast\" available. This consists of Coffee, Oatmeal packages, snack like muffins, or nutri grain bars. No bowl for the oatmeal. No plates. Just cups.

Car was left on jacks for 24 hours. Another was parked on the walkway.

Overall, not a great experience.

Self

2/10

Poor

10 Mar 2026

Brett

Terrible room needed

2/10

Poor

01 Mar 2026

David Tuan

Hotel on fire.

2/10

Poor

17 Feb 2026

John

Rooms old, dirty and smelled

6/10

Pleasant

17 Feb 2026

Jennifer

Location, amenities

6/10

Pleasant

14 Feb 2026

kathy

staff was nice. room was clean for the most part. hard wood floor is really dirty. the snack bag was a nice gesture.

Business Self

4/10

Poor

13 Feb 2026

BOBBI

I stayed only one night and when I was going to shower in the morning, I noticed mold all around the tub where the top of the tub met the shower wall. There was also mold all around the water spout of the bath tub. I took a picture and showed the front desk and they didn't offer any type of refund due to the condition of the bathroom. So, yea, no shower.
The bed was comfortable and the check in was smooth.

Business Friends

6/10

Pleasant

09 Feb 2026

Scott

Cleanliness

Leisure Family

6/10

Pleasant

07 Feb 2026

Alice

The floor is dirty ,black sticky .I wear my slipper all the time. staff are friendly,but the check in is slow

Partner

4/10

Poor

01 Feb 2026

Kai Xiang

When booking this hotel, it said “breakfast included”. There is really no breakfast. Only coffee and tiny muffins - what a joke!!

Leisure Family

2/10

Poor

31 Jan 2026

Gurpreet

Pathetic stay at extended stay America. Unclean bathrooms and smelly rooms.

6/10

Pleasant

27 Jan 2026

Tor

It was a decent stay; quiet and in a nice part of town with easy access to restaurants and stores. The big factor as to why I rated my stay a 3 is because of the floors! They were dirty all over and the overall cleanliness was not great at all. I had to wear slippers or socks when walking on the floor.

Business_and_leisure Family_with_children

10/10

Exceptional

26 Jan 2026

Luis

Desiree is always good and with a great attitude .
Thank you for making us feel welcome !!! 😀😀😀

Business

10/10

Exceptional

26 Jan 2026

jose

Desiree is always good and with a great attitude .
Thank you for making us feel welcome !!! 😀😀😀

Business

6/10

Pleasant

26 Jan 2026

Sylvia

Everything was satisfactory.

Leisure Family

8/10

Excellent

09 Jan 2026

arvind

clean room; breakfast is minimal; only packaged muffins and coffee

6/10

Pleasant

23 Dec 2025

Myra

Ensured all electronics and accessories were functional, have any complimentary soaps/shampoos available in room, explain what benefits come from staying there (there was no explanation of WiFi or breakfast, etc.)

Leisure Partner

10/10

Exceptional

15 Dec 2025

Luis

Desiree always friendly and helpful
will definitely stay here again thanks .

Business

6/10

Pleasant

29 Nov 2025

carlos

There no toiletries, no cups, plates, glassware, cookware, coffee machine need to be requested.
No coffee, self serve water or tea provided in the lobby.
A party in room next to is playing loud music, we had to ask on second call to front desk to send security at 12:30 am, because they did not turn down music after the first call.

Friends_and_family Friends

10/10

Exceptional

28 Nov 2025

Monica

Nice n comfy

Self

10/10

Exceptional

28 Nov 2025

Julie

A place to call home.

Business_and_leisure Family_with_children

10/10

Exceptional

21 Nov 2025

Monica

peaceful

Self

2/10

Poor

19 Nov 2025

Drew

Room was disgusting. Bathroom had mold and smelled like chlorine. I got a refund and went elsewhere. Expedia, please contact to confirm receipt of said refund

Business

10/10

Exceptional

13 Nov 2025

Sajeev

The staff was very polite and helpful. Highly recommend the place as it was neat and suitably priced. Thank you Desiree for the smooth checkin process.

6/10

Pleasant

10 Nov 2025

KRISHNASWAMY

Room was not in good condition. there was a AC leakage in front of the door. toilet tissue holder was missing. 2 lights in the leaving room was not working. ketle was missing in the kitchen

Business Self

6/10

Pleasant

05 Nov 2025

Alondra

Sheets were stained pillow case was missing .Everything else seemed cleaned

4/10

Poor

03 Nov 2025

Jeffry

Hotel was safe & quiet, but some things were dirty or out of repair. Floor was swept, but not clean, hair dryer cord was broken, shower curtain was too short and shower was weak. No dishes in the room we had to get them from the front desk. Laundry room has some machines out of order and no laundry soap was available. Breakfast was very minimal and there were no coffee cups.

Partner

2/10

Poor

22 Oct 2025

Efren r

I did not like the fact that you call front desk and Robert didn't k ow how to deal with it and argus with the room renter

Business Partner

2/10

Poor

25 Sep 2025

Sylvia

False Advertisement. This place has poor quality service and rooms. Never again I would make a reservation here. I had to cancel my stay and go to another hotel.

Business_and_leisure Partner

10/10

Exceptional

17 Sep 2025

Xiaomin

Excellent service

Leisure Family

4/10

Poor

06 Sep 2025

Indu

Breakfast should be improved and cleaning is the big issue

Business Self

4/10

Poor

02 Sep 2025

Jennifer

I arrived really late close to 12am. The room had a bad odor when I first arrived. It smelled warm and slight cigarette smell. I eventually increased the ac to diffused the smell. Around 4am I smelled a soul odor and I couldn’t figured out where it came from. I told the front desk about this problem. All she said was you should’ve told last night. She didn’t even check out the room to see or smell the problem. She didn’t offer any compensation for the inconvenience. Also there was a pink/reddish lipstick on the sheet under the pillow. I didn’t see this until I woke up. I think thee staff should’ve followed up and see what I had a problem with instead of saying you should’ve changed the room. The staff had lack of empathy for the inconvenience. Also we when I went there, to ask the front for a toothbrush and toothpaste the staff ignored me. She was on her (Rachel) personal phone talking to another staff how to lower a rate for a guest. She didn’t acknowledge me or state I’ll be with you shortly. I

6/10

Pleasant

02 Sep 2025

Caleb

First time staying here, room was dirty and had a faint smoke smell.

Business Self

4/10

Poor

02 Sep 2025

Caleb

The property is in poor condition. The room was dirty upon arrival, huge gap under the door which opens directly outside. Lots of people loitering and smoking right outside the doors. My blanket, which is laughable thin and uncomfortable had a burn hole in it. This should not even be a 3 star hotel and I wouldn’t stay here again, even though the staff were friendly and helpful.

Business Self

10/10

Exceptional

24 Aug 2025

N

Great helpful staff

Business Self

10/10

Exceptional

21 Aug 2025

Verified traveler

Good

Booked multipole times for my technicians here. They have no complaints.

Business

10/10

Exceptional

18 Aug 2025

Kim

⭐⭐⭐⭐⭐ Quiet, comfortable, amenities nice

Very nice quiet comfortable it was a pleasure staying here. I was staying for business and it was very comfortable. Large desk and chairs, comfortable beds nice big screen TV, refrigerator kitchen microwave, great amenities easy parking. Will love to stay again sometime soon!

4/10

Poor

11 Aug 2025

Diane

Bath tub needs to be clogged

The bath tub was clogged, floor was dirty which was confusing because it looked clean until we seen our feet. Its a nice place but they need to double check the rooms thorougly.

Partner

10/10

Exceptional

10 Aug 2025

Victor

A

4/10

Poor

04 Aug 2025

Zoila

Showed uobt

2/10

Poor

04 Aug 2025

Anthony

We checked in at 6p. Received room number and key card.. than stated room isnt ready. When we come back in an hour or so, room would be ready. So we arrive back at hotel.. go to assigned room #359 same number on key card. We attempt to walk inside . Which key card unlocked. As we walk inside. We are startled by two people laying in our beds...cant make this up. We went downstairs and they gave us another room. But crazy horrible experience. 0 stars

6/10

Pleasant

04 Aug 2025

Heather

The area felt safe and quiet. We chose this place because it was affordable and somewhat close to Levi’s Stadium for a concert we attended. We were able to take a short Uber drive to and from. That was great!
Positives:
-We arrived early and the employee at the front desk was nice and allowed us to check in early since there was an available room.
-The area was safe
-It was nice having a full size fridge, microwave and stove.
Negative:
-The room smelled like smoke even though it said non-smoking.
-The outlet had paint all over it and looked dirty. -The bathroom paint job wasn’t neat either.
-The pillows were small and flat.
-The walls were extremely thin and I could hear a bunch of guys next door that were loud late at night.

It was a basic room and did the job.

Leisure Friends

4/10

Poor

03 Aug 2025

Veronica

You get what you pay for

Unfortunately, my experience at this hotel was not great. The room was not clean—there were spiders in the shower and noticeable stains throughout the space. The walls are also extremely thin; I could hear conversations and noise from neighboring rooms clearly, which made it hard to relax or get any sleep. I wouldn’t stay here again unless improvements are made to cleanliness

Friends_and_family Family

6/10

Pleasant

03 Aug 2025

Verified traveler

The A/C unit didn’t blow cold , the breakfast didn’t have much options. The staff didn’t seem welcoming.

Partner

2/10

Poor

03 Aug 2025

Pearl

Without my consent they entered my room and touched my belongings without communicating to me .

Business Family

6/10

Pleasant

02 Aug 2025

Rosemarie

The smell of cigarette smoke was extremely profound.

Leisure Partner

10/10

Exceptional

01 Aug 2025

joyce penafiel

The room is nice.

Leisure Partner

10/10

Exceptional

31 Jul 2025

ANH

Great experience

2/10

Poor

28 Jul 2025

Sylvia

No amenities, front desk is never there

Leisure Family

6/10

Pleasant

26 Jul 2025

Verified traveler

The staff were great. Room is not so good.

Friends_and_family Family

4/10

Poor

20 Jul 2025

Alexia

Staff was very friendly. Room smelled badly like mold/mildew. Shower curtain had mold. Carpet needs to be cleaned.

Leisure Family_with_children

8/10

Excellent

17 Jul 2025

Jean Marie

Modern clean but you have to ask for everything from front desk

Friends_and_family Family

8/10

Excellent

17 Jul 2025

Jovencio

I have to ask for utensil pots and pans toaster coffee maker no ventilation so you have to open door or window overall is clean and modern

Friends_and_family Family

8/10

Excellent

13 Jul 2025

Julie

Adequate accommodations Polite Staff

Hotel accommodations were adequate, and the staff were always friendly. Very busy hotel, somewhat noisy (seemed like a lot of business trucks always in the parking lot). Overall a pleasant stay.

Friends_and_family Family

8/10

Excellent

12 Jul 2025

Emily

Good stay for the price and near Levi’s Stadium for concerts/games! The room smelled heavily of cigarettes

4/10

Poor

03 Jul 2025

E

Service wasn’t the greatest. Mainly from the guys at the front. The ladies were okay. The big guy at night was rude and never said a word

Leisure Family_with_children

10/10

Exceptional

26 Jun 2025

Gwendolyn

It was a nice area. I just didn’t like the breakfast choices but is was a quick budget breakfast to go. More like a snack to go.

Business_and_leisure Family

10/10

Exceptional

26 Jun 2025

Gwendolyn

It was nice and shipping was across the freeway behind us.

Business Family

10/10

Exceptional

25 Jun 2025

Mark

Happy

Staff very accommodating and friendly

Friends_and_family Family

6/10

Pleasant

23 Jun 2025

Carissa

It was quiet. But room smelled horrible. And floor was still dirty. Check in was easy

Leisure Partner

10/10

Exceptional

21 Jun 2025

Shemaiah

Great customer service.

Friends_and_family Family

8/10

Excellent

21 Jun 2025

Miracle

Good

10/10

Exceptional

21 Jun 2025

Sausan

Meets all what we need for an overnight stay. What takes it up a notch would be the unmatched service of Desiree B. She made sure that our stay was pleasant and that we get what we needed. We arrive atleast 1 hour before the designated check in and the room was already ready. Price is also the most justified within the 10 mile radius of Levis stadium.

Leisure Family

10/10

Exceptional

18 Jun 2025

Jeff

Staff are very friendly and helping us. The housekeeping person was so nice to let us walk across the building instead of around the building which will take longer time. Excellent services. Thanks.

Business_and_leisure Family

6/10

Pleasant

15 Jun 2025

Nerissa

Bed and pillows hard not comfortable. Also the sheets

Partner

10/10

Exceptional

08 Jun 2025

Haley

Everything was good

Business

10/10

Exceptional

07 Jun 2025

Justin

Always love my extended stays the amenities and all the gidgets and gadgets aswell as their rooms and comforts the cookin in the rooms always lovley

Leisure Family

10/10

Exceptional

04 Jun 2025

Rick

Location had a sense of comfort coziness to it when I pulled in. Customer service was good. Food was good. I mean all the motels. There’s a little bit of restoration going on this one is pretty nice and comfortable. Quiet down the road from target I mean down the road from Walmartso I have shopping convenience

Self

10/10

Exceptional

03 Jun 2025

Mia

Excellent

Partner

4/10

Poor

13 May 2025

Keigo

The room smells bad. I had clean by myself. Never again.

Partner

10/10

Exceptional

10 May 2025

mcan

Y

2/10

Poor

15 Apr 2025

Brosla

We had to check out early due to roaches in the second room we were moved to because of overflowing trash and stain on sheets in the first room.

4/10

Poor

13 Apr 2025

Verified traveler

So so

It was so so. There were 2 hotel clerks that were helpful and one that was rude. Amenities were so so. Definitely have been in better hotels.

Partner

2/10

Poor

06 Apr 2025

Santosh

It was the worst experience

6/10

Pleasant

30 Mar 2025

Melinda

I saw a water bottle cap from previous guests in the kitchen area. So you know it wasn’t thoroughly cleansed. Bathtub didn’t drain . So I was taking while the tub was filling up .

Leisure Partner

10/10

Exceptional

26 Mar 2025

Marla

Other than that it's good

It was great ,my fiance found black mold under window

Partner

4/10

Poor

19 Mar 2025

KAILAS

They don't clean the room for 2 weeks, looks ridiculous.

10/10

Exceptional

21 Feb 2025

Giuliano

Walkable

Business Self

8/10

Excellent

12 Feb 2025

Yajun

Clean and convenient location

Leisure Family

2/10

Poor

07 Feb 2025

Kelly

Rats in the ceiling. Building 2

Business

2/10

Poor

22 Jan 2025

Jonathan

One of the worst experience I’ve ever had back to back rooms first room smelled like some women’s cologne they couldn’t get rid of! Second room they put me in had droplets of blood on the floor. They need to get rid of their housekeeping, staff and start all over!

Business

2/10

Poor

07 Jan 2025

sheena

Staff was rude and unprofessional, suppose to have dishes in the room, demanding guests request what they need based on availability and staff refused to provide it when asked, no phone in room.

Business_and_leisure Family

8/10

Excellent

30 Dec 2024

Johannie

Good price. Everything was good except for the shower head. It was leaking.

Leisure Partner

2/10

Poor

21 Dec 2024

Elizabeth

Low quality