Name: Extended Stay America - San Jose - Airport
Address: 55 E Brokaw Rd, San JosÉ, 95112, US

2/10

Poor

28 Jun 2026

Mehmet

Very disappointing experience. We booked and paid for a Studio with Two Double Beds, but were given a room with one bed and an uncomfortable pull-out sofa instead. We checked in on time, yet the staff refused to provide the room we reserved and kept changing their explanation. The room wasn’t clean, and there were no pillows or bed sheets for the sofa bed. We had to look for staff around midnight just to get basic bedding. Overall, the service was poor, and the entire stay was frustrating. I would not recommend this hotel.

Friends

6/10

Pleasant

27 Jun 2026

Rajesh

NA

Family

10/10

Exceptional

25 Jun 2026

Antoinette

Fgguf tin gvsjwkwksjdnxbns

6/10

Pleasant

07 Jun 2026

Rena

I wanted to like this hotel, and there are aspects of it that are quite nice, but unfortunately, my overall experience was not very good.
The biggest issue was the cleanliness. The room and common areas just did not feel properly cleaned or well-maintained, which made it hard to feel comfortable during my stay. While the layout of the hotel and the general concept are good, the lack of attention to housekeeping really pulled the whole experience down. I hope management works on improving their cleaning standards, as the hotel has potential, but I won't be rushing back anytime soon.

Self

2/10

Poor

07 Jun 2026

ROBERTO

I booked a room with 2 beds but they can only give me a room with ine bed and a sofa bed. Terrible

Family

8/10

Excellent

31 May 2026

Lisa

The property was very secure. The staff was very nice. The breakfast was lacking, only instant oatmeal and muffins. The room I had was to the front of the property, so we heard the road noise at night. I just wish I had time to enjoy the hot tub.😊

Pet

2/10

Poor

27 May 2026

Huating

Most terrible hotel ever

4/10

Poor

23 May 2026

Ivy

The place has no bell service, no one was help at the desk but just the receptionish, the room has not shown as pictures. No recomende to anyone or will stay at this location

4/10

Poor

18 May 2026

carmen

Well front desk was ok we checked in at 330 and room wasn't ready, the house keeping people were very rude,we asked for blanket told me to late an ask why my husband was going back an forward when he was getting my coffee at breakfast an oh breakfast was just muffins an coffee an oatmeal, didn't like the stay to while was up all night cuz people above us keep walking hard on floor

Family

10/10

Exceptional

16 May 2026

Mario

Room was super clean and manager “male” was super helpful

10/10

Exceptional

29 Apr 2026

Mirwais

Clean rooms, small kitchen

2/10

Poor

28 Apr 2026

Jeremy

Had my van broken into and almost stolen in the hotel parking lot last night.

Self

10/10

Exceptional

31 Mar 2026

claudia

I didn’t eat breakfast

Friends_and_family Family

2/10

Poor

15 Mar 2026

Samantha

Do not stay here. It was not clean, it smelled like smoke, my car was broken into, along with other people.

Friends_and_family Family

10/10

Exceptional

28 Feb 2026

Dwayne

Great stay

Self

2/10

Poor

23 Feb 2026

Stanton

Shower water not hot enough

10/10

Exceptional

18 Feb 2026

John

Good, clean

2/10

Poor

11 Feb 2026

Cynthia

The room was dirty, tv didn’t work, bath tub had a black ring around it.

Leisure Partner

2/10

Poor

08 Feb 2026

Mark

Worst most ghetto extended stay ever. Gross unit. Hall smells like vinrgar & piss. Have to ask for cups. Breakfast is trash. Shower was busted water spraying everwhere. Water color is gross. Toilet backs up. Couch made of plastic. One chair at dining table which really just a desk. Stay away. Avoid at all costs.

Friends_and_family Family

2/10

Poor

30 Jan 2026

Tony

Housekeeping clean only 1 per week 😒...

6/10

Pleasant

21 Jan 2026

Christopher

All good but make sure you lock your car because it will get gone through and you will be ripped off. From the amount of broken glass in the parking lot it might be better if you don't lock it so at least you won't get your windows smashed.

Partner

10/10

Exceptional

12 Jan 2026

Vanderlei

Normal

2/10

Poor

10 Jan 2026

Anik

the manager tried to barge their way into the to my room and they were saying that smoke alarm was going off and I was like what are they talking about and and I said you can't come in here and she was pushing on the door and I finally have a push the door closed and then she said knocking and knocking and knocking so I open the door and let her look and there was nothing there but a blinking light on the smoke alarm and it was blinking green I can always does. very unprofessional the lady told me she was a manager but she was wearing a maid suit. when I brought this to the attention to the management they told me that they had no idea what I was talking about and then nothing ever happened so I told him I said okay when I knocked this place on her ass because he came in my room without permission and just barge your way in there I'm going to be like nothing happened sir

2/10

Poor

09 Jan 2026

James

horrible horrible horrible

Business Partner

2/10

Poor

09 Jan 2026

Anik

horrible I had to get up in a minute and I was sleepwalking and like I was told to drive out of there and then you know I know choice but to drive out of there and the manager of the place jumped and tried to attack my car so I put it in reverse and smacked into a car behind me. hotel move me to another hotel that I was on I do not rent list at. tell me and kicked us out. I'm going to be asking for a refund for this whole time I was there but this on the incident that cost me so much havoc that I went to the hospital that day and I was able to able to walk away thank God. horrible place don't go there

Business_and_leisure Partner

2/10

Poor

06 Jan 2026

Roisha

No shuttle service despite saying in Expedia.

6/10

Pleasant

30 Dec 2025

Matthew

Sheets on the pullout bed were disgusting - not changed from the last visitors.

No blanket or bed spreads for the pullout. No pillows.

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Anik

Place is great but the only thing that I don't like is I just try to take the trash outside to the trash dumpster and it's closed and locked. They had me put it inside in a room called a trash room that is kind of disgusting isn't it I mean what is that? But very well I'm not the one that runs this PlacrSo I would suggest that you know that trash can't you know be kept outside but you know where the the rats and you know all the rodent stay or outside right You don't want them coming inside do you? Please forward to upper management or a corporate office that's what I would like to do but I'm going to a third party so I use a third party to do this for me thank you

Leisure Partner

10/10

Exceptional

19 Dec 2025

Dalal

Pros: 1/ staff was absolutely AMAZING! Every single one of them, from Alex, the manager, Veronica, the other lady, to the young gentlemen on the evening shift! They were fast to respond to resolving any issues whether inside the room or outside. I learned about them and from them, we had fun conversations about cultures and how much we have in common, and they loved my dogs just as my dogs loved them! It had become a daily ritual for my female dogs to say hi to them and get pets.
2/ good coffee, snacks to go (muffins, boiled eggs, yogurts, oatmeal, hot cacao packs, and different teas) every morning. The early morning staff had coffee and breakfast ready at 6am sharp!
3/ the deluxe studio with the couch and full kitchen and a large flatscreen TV with a good selection of program was nice. Plenty of room for my dogs to play while I cooked our meals.
4/ cooking ware was provided as complementary by the front desk, so I didn’t need to buy anything.
5/ VTA is 2-3 wall, and that was convenient for me as I had to go to work at 6:30am. It’s the green and blue lines.
6/ Close to Japantown via VTA (13 minutes) or walking (48 minutes).
7/ clean rooms and amazing housekeeping staff! THANK YOU!!!

Cons:
- many guests smoked marijuana inside the rooms and outside. When front desk was available, they did handle it.
- the water was not clear at all.

Overall, it was a great experience! Thank you, Extended Stay team!

Business_and_leisure Pet

10/10

Exceptional

19 Dec 2025

Anik

Everything seemed to be fine but I went up to the front desk to get a key because I couldn't get into my room and the desk worker said that he didnt know how to make one. Kind of weird right? The person person didn't like they workes here. The night before our toilet clogged and I had to get a plunger. The guy asked me espenol? I had to show him with an action of moving a fake one up and down. I'm white I don't speak spanish. The only person that look like they work here is thev manager and the maids. I didn't have my key to room the person I caretake for was sleeping and I had wake him up. I was come on you don't know how to make a key? But you can look us up in the system and for actually that's the right questions you know to verify that we're on the room but he does not make a key? Very unprofessional. My husband is a deep sleeper due his mental health meds. How was I supposed to get in the room? He woke thanfully and he let me in. I had the other key made later and Indian guy working at the front asked me for my ID and told me that's not you. He asked me my birthdate and gave me hard time. I told him but that's not nice to say to somebody that's already checked in and been here for A few days. It made me feel unconftetable

Leisure Partner

6/10

Pleasant

16 Dec 2025

Larry

Bed was uncomfortable - too soft - it sagged. No box spring - just a mattress over a 1” mat. The breakfast was sparse - muffins, coffee, instant oatmeal but no bowls or milk. Yogurt 1 day then no yogurt the next day. And FYI - my rental truck was broken into at the front of the hotel entrance (in hotel parking lot). Found out 2 other cars were recently broken into in same parking lot the previous week. And of course - there are no video security cameras in the front parking lot.

Self

10/10

Exceptional

16 Dec 2025

Anik

This hotel is very fancy and very cozy with all the amenities I was looking for large refrigerator stove so I can cook my meals I really enjoyed staying at this hotel.

10/10

Exceptional

10 Dec 2025

Dwayne

Overall I give the place ten. However, the business is surrounding were somewhat of a I guess distraction, because I'd noticed him.And then to access it was kind of difficult at that light there coming in off of brokaw, but overall, as I said, I give it a complete tin.

2/10

Poor

25 Nov 2025

CAESAR

I can't check in

8/10

Excellent

21 Nov 2025

Patrick

The tub was closed the room didn't have dishes and the wifi is a rip off for the 7.99 exta

Friends_and_family Friends

10/10

Exceptional

21 Nov 2025

Thomas

10 ⭐️ Staff Total Team
- check

6/10

Pleasant

16 Nov 2025

Michael

Yes
Everything was adequate, except for noisy neighbors.

8/10

Excellent

16 Nov 2025

Brittney

The room was really nice and the staff was great. The set up of the room was a bit odd, but our stay was comfortable for one night. I wish the breakfast had actual real food instead of packaged food that tasted bad.

Friends_and_family Family

10/10

Exceptional

12 Nov 2025

Laura

Staff is great

Friends_and_family Family

10/10

Exceptional

10 Nov 2025

Sylvia

Staff is ALWAYS great Alex at the front desk is always very helpful

Leisure Family

8/10

Excellent

10 Nov 2025

June

Room was clean, staff was very nice. Breakfast was pretty weak, no juice, no milk, but adequate I guess. The bed, although comfortable was low to the ground and extremely loud!! It creaked and squeaked and was a little ridiculous for such a nice room.

2/10

Poor

15 Oct 2025

Kushagra

I booked a room at this property online, but when I arrived, they told me that my room was not available. Instead, they directed me to a different location. Although they managed to find one room, it was far from where all my meetings and conferences were scheduled. This was very inconvenient and not what I expected when making the reservation.

Business Self

2/10

Poor

02 Oct 2025

Steven

Not clean, not safe, not good.

Business

4/10

Poor

21 Sep 2025

Mary

Long hair on refrigerator, towel on the floor as soon as walking into the room, stuff didn’t take out trash in trash cans under the sink and bath tub not in good condition.

Leisure Family

8/10

Excellent

07 Sep 2025

Michael

They should’ve had a regular continental breakfast.

2/10

Poor

07 Sep 2025

Steve

Staff would disappear from the from the front desk for hours at a time. Couldn’t get my room clean even though I asked for 4 days in a row

10/10

Exceptional

23 Aug 2025

I

Great accommodation

Leisure Self

2/10

Poor

21 Aug 2025

Christopher

Booked the hotel a

Friends_and_family Family

10/10

Exceptional

10 Aug 2025

Mauricio

A

10/10

Exceptional

06 Aug 2025

Roy

Clean hotel with friendly staff

We had a wonderful stay at the 55 E. Brokaw Location. Staff is on top of everything and resolves any problems very quickly.

Friends_and_family Family

8/10

Excellent

05 Aug 2025

JOHN

Pretty good place. Needs some improvement, specially on the breakfast to go. There are not much options. Otherwise is just fine.

Leisure Family_with_children

2/10

Poor

25 Jul 2025

Marius

Is dirty, lots of family, homeless shelter ,

Business Family

10/10

Exceptional

23 Jul 2025

Marcus Quinn

Amazing stay

8/10

Excellent

12 Jul 2025

Derek

It was good like good enough for what i needed

6/10

Pleasant

10 Jul 2025

David

Nothing much of note here- waited patiently for a cup of coffee in the AM. No coffee maker in my room (didn’t see one). Area safe for a positive.

Business

6/10

Pleasant

09 Jul 2025

Estela

One night stay

You get what you paid for. Room had a funny smell and the shower did not work. They moved us room quickly to a room with no smell and working shower.

Business

10/10

Exceptional

01 Jul 2025

Gonzalo

Place was nice and clean kitchen.

6/10

Pleasant

30 Jun 2025

Thomas

Everything was good except for the strong pet urine smell i our room.

Leisure Family

10/10

Exceptional

28 Jun 2025

Hieu

This hotel is very convenience for everything. With full kitchen, towels , breakfast ect…if you need they give you right away. I love this place, I also like the hot tube . The staffs are very friendly.I recommend everyone should try this hotel.

Business_and_leisure Family

4/10

Poor

22 Jun 2025

Rachel

No remote for the tv so we couldn’t use it. No one at front desk to help. Long wait at front desk for someone to show up to get any service. You have to request everything, including very basics like shampoo. It’s meant for extended trips so you have a kitchen but it’s completely bare. You have to request everything. Pots, pans, cutlery, plates etc and good luck getting someone at the desk. The toilet and kitchen sink pluming was terrible, they sprayed water.

Partner

10/10

Exceptional

02 Jun 2025

Loisi

Very affordable, clean and the best part, there swimming pool was open. Kids loved it

Leisure Family_with_children

10/10

Exceptional

15 May 2025

Keith

Room was very clean.

Self

10/10

Exceptional

14 May 2025

Rocio

I'm very happy

8/10

Excellent

14 May 2025

Alicia

I was there for 13 days and there wasn’t room service they kept skipping my room , I had to ask for towels in a few ovations and for clean bedding everything else was good .

Business

10/10

Exceptional

11 May 2025

Jester

It was chill honestly I got plenty of sleep and made it back to the airport lol

Leisure Self

2/10

Poor

06 May 2025

Marlon

Terrible. The guy in the front desk didn’t let me check in because my debit card was not a credit card. Despite having the visa and master card logo on them.

10/10

Exceptional

04 May 2025

JaNi

I loved it.

6/10

Pleasant

03 May 2025

Verified traveler

The door of the room was really hatd to close, when upon of our arrival was open but later we find out why.
The microwave was not working.
The thing that I do not like is that is making you go to the lobby and ask for things, like dishes.

Friends_and_family Family

2/10

Poor

02 May 2025

Viktor

This is a piece of garbage place. I wish I won. I will never stay there. There are creepy people wandering around such a BS.

6/10

Pleasant

01 May 2025

Michelle

The smell is horrible

When i came back to the room today there was this horrible smell theat smelled like a portapotty and a little while later the front desk person came to our room and told us that we cant use our water for an hour because there is a plumbing issue. I feel like we should have had a warning way before right now now i cant even use the bathroom this sucks

Friends_and_family Family

10/10

Exceptional

30 Apr 2025

Jorge

Perfect

4/10

Poor

28 Apr 2025

Patricia

Poor hotel registration/ building-room access

Day 1: already had notified of late arrival- took long for someone to attend us- housekeeper finally granted us access and apologized as no one at front desk but she would be able to assist us;
Day 2: we get back to hotel after our outing and our access card was deactivated: intercom kept ringing/ no one attended to it, I kept calling the hotel phone number and to no avail. We kept waiting along another couple who was also late arrival / waiting to check in, outside the hotel in the cold until a guest granted us access. I knocked at the laundry mat room (from check-in date) as instructed by housekeeper if needed assistance she’d be available; she attended couple first and had to look for a room as their system was shut down after a certain time, meanwhile we kept waiting for access to our room. Couldn’t leave anymore because card would not be activated till the next day. By the time we finally got access to the room over half an hour had passed.

Partner

8/10

Excellent

28 Apr 2025

Raghavendra

Electric stove seems outdated and takes lot of time to heat for cooking

Leisure Family

10/10

Exceptional

24 Apr 2025

Vijayakumaran

Great place. Close to San Jose Airport

Business Self

10/10

Exceptional

23 Apr 2025

Erika

Staff is very accommodating abd kind, the rooms and surrounding areas are very clean. The pool and hot tub are a great way for my kids and I to relax. I will be extending my stay in the future

2/10

Poor

19 Apr 2025

RICHARD

Unqualified staff

Business Partner

10/10

Exceptional

16 Apr 2025

Erika

The room was nice and clean, friendly staff, and my kids and I enjoyed the pool and hot tub

Business_and_leisure Family_with_children

10/10

Exceptional

16 Apr 2025

Meliza Anne

The room is modern, clean and very nice to have the kitchen!

Business_and_leisure Family

10/10

Exceptional

14 Apr 2025

Erika

The staff is always kind and accommodating, I had a concern and the manager attentively listend and fixed it immediately. It's the perfect safe place for my 2 kids and myself. We will be extending our stay!

Business_and_leisure Family_with_children

10/10

Exceptional

10 Apr 2025

nawaz

It is great value for money. Parking is free, no up sale. Staff are fast at check in/out. Extended checkout is an option at no additional which was handy as I got up late. Room is clean and bug free. Clean place with good value.

Business_and_leisure Partner

10/10

Exceptional

06 Apr 2025

Jackelyn

Friendly staff

4/10

Poor

30 Mar 2025

lily

We have waited 6-8 minutes until the front desk person showed up…. And we were given the room who was still staying there. The second room we got was bad smell.

Friends_and_family Family

2/10

Poor

14 Mar 2025

Lea

I was very disappointed when I arrived at the property the sink was not draining . They said it will be next day to fix it . I requested a similar room with 2 queen bed but they can only provide 1 quuen and 1 pulled out couch . When i saw the couch its was dirty and stained . They gave me a new mattress but not same as the queen bed quality. I paid for the 2 queen bed and the manager never called me back to give me a credit or refund. Terrible service . Not clean. I would not go back or recommend this place to anybody.

Leisure Family

6/10

Pleasant

13 Mar 2025

Donna

Needed attention

The 1st room, tv was broken. 2nd room door to bathroom was stuck and bathroom socket was not working.

Business

4/10

Poor

07 Mar 2025

Reanamae

Location is great. No sound of airplanes like other hotels i’ve been to.

Room, not so great. Door to separate bathroom and bed was broken, would not open. Tv is placed in a way that is not facing the bed or the couch. Floor was sticky when we walked in. No complimentary anything except one bar of soap. Hallways smell like food which I understand it is an extended stay, but it was seeping into our room.

4/10 recommend to stay here. If you just need somewhere to sleep this place is fine but if you want to be comfortable and feel clean, spend a little more elsewhere

Leisure Partner

10/10

Exceptional

22 Feb 2025

Michael

Good

Comfortable stay

Partner

10/10

Exceptional

17 Feb 2025

David

Excellentw location and excellent service, ill be back

6/10

Pleasant

16 Feb 2025

Brandon

The staff was very friendly, and the property was clean. I thought there was a pool and hot tub, but on arrival I found they were closed for the season- which is odd because it’s not really cold outside. You have to go to her front desk to get anything for the kitchen and shampoo, which isn’t convenient; however, perhaps they have issue with some clientele. An average stay, but disappointed with the pool and hot tub.

Leisure Partner

4/10

Poor

15 Feb 2025

Alicia

Hotel staff was very nice and helpful. We stayed just one night but we were upset that the guests were so loud. We were hoping to get a good night’s rest, but there was loud people playing music and slamming doors.

Partner

10/10

Exceptional

07 Feb 2025

Hong

Good

Business Family

6/10

Pleasant

04 Feb 2025

Melissa

The water in the shower was room temp. The faucet on the sink was broken.

Partner

2/10

Poor

04 Feb 2025

Adriana

You can tell it was whipped down not really cleaned. I found black small hairs every where in kitchen even in bath and bathtub room my hair is blonde currently. One of the burners on the stove did not work so i had to only use one. Differently would not stay here again.

Leisure

2/10

Poor

21 Jan 2025

felix

We came in to check in, it was 1am everything was dark. We understand it was late. No lights inside we waited outside in the rain for 30 minutes until another person staying at the hotel let us in. This whole time I’m trying to call with no answer. We were at the front desk for another 15 min with no one in sight. We can hear an iPhone alarm going off in the back behind a closed door. Finally a young lady came out half asleep to check us in. In the bathtub there was hair around the tub that did not belong to us. When checking out we had a 6 hour drive home and attempted to call every 20 min with no answer. Never staying here again and letting everyone know of this horrible experience

Leisure

2/10

Poor

24 Dec 2024

William

Disappointed

My employee was on a business trip and his two night were disrupted due to the extended team evacuating his floor and didn’t give him warning which disrupted his sleep and work performance for next day. Unfortunately not the best experience

Business

4/10

Poor

16 Dec 2024

Juan

Property is in poor condition and is understaffed. Long wait at front desk to check in/out.

Leisure Family

6/10

Pleasant

15 Dec 2024

Cindy

The first room I was in had no blinds for the window and also bugs on the wall and shower. I asked to change room and staff was really nice about that. Overall, good customer service but room needs to be clean and redone

Leisure Partner

8/10

Excellent

13 Dec 2024

David

Needs better ventilation for the bathrooms. Other than that it is a nice property.

Leisure Self

6/10

Pleasant

02 Dec 2024

Vanessa

The lady at check in was very nice and accommodating when I had to exchange my room because of the couch. Or room was a little outdated and small however we were only there for one night, flying out of SJC the next morning. The bathroom tub/shower faucet was tricky to use.

Friends_and_family Family

8/10

Excellent

16 Nov 2024

Verified traveler

Good value

3 Day stay, the rates were good and friendly staff.
The building is a little old but upkeep is ok.
The only issue I had was the upper floor made banging noises for 5 hours straight every night until almost 1 AM was exhausting

Business

10/10

Exceptional

13 Nov 2024

Nan

Great management and services. I suddenly had upstair neighbor who has kids and really loud, management moved me to a quiet room. Thanks a lot!! I love this place!

Business