Name: Uptown Oasis San Jose Airport
Address: 1355 North 4Th Street, San Jose, 95112, US

10/10

Exceptional

29 Jul 2026

Mallory

The staff was exceptionally friendly and helpful with whatever we needed, be it cocktails, directions, suggestions, or left-behind items.

Another interesting plus was the depth of the pool. It's an older establishment, so the pool goes to around 9 feet. This is great for those who like to play and jump rather than just float and avoid wet hair.

Will stay again!

8/10

Excellent

29 Jul 2026

Sophie

Comme dans un resort, cet hôtel est sympathique, mais un peu vieillot. Pas de coffre-fort et peu insonorisé avec air climatisé bruyant.

8/10

Excellent

28 Jul 2026

Donovan

El hotel está en muy buena zona, los cuartos muy limpios, el personal muy atento y la comida del restaurante muy rica. En general todo muy bien

6/10

Pleasant

28 Jul 2026

Alexcia

The door would not opened without having staff come and open it. The pool was dirty which was not fun to be in. Overall it was okay. Staff was great tho!

6/10

Pleasant

26 Jul 2026

Jeffrey

The only dissatisfaction was the broken/noisy air conditioner!

6/10

Pleasant

24 Jul 2026

Pablo

Carpets smelling

2/10

Poor

24 Jul 2026

michael

Puppy is old and in many ways decrepit the public bathroom of the lobby has faeces on the wall drains don’t work. They tried to charge me $20 for Cumming 30 minutes before the 2 PM cut off for getting a room. I stayed two extra hours told me they charged me $60.
Area around them is scrappy and degenerate feels unsafe. I was worried about my car parking overnight.

8/10

Excellent

23 Jul 2026

Mateo

Clean place and good pool area

4/10

Poor

23 Jul 2026

Jean

.

10/10

Exceptional

23 Jul 2026

Laura

Our 2-night stay here was great. the front desk staff member was very nice and super quick when we checked in, even upgraded us to a pool view room. The room was a good size and had been nicely renovated. Comfortable beds! For an older hotel everything worked well. When we needed help with the TV there was a staff member available to help us out asap. The pool area is wonderful! This is a charming property, with a lovely comfortable California style & the staff were great. I’d stay here again in a heartbeat.

2/10

Poor

22 Jul 2026

Mansoor M

I was driving to Monterey, had a long day so I decided to spend the night in San Jose. I arrived about 9pm. Room was ready but it smelled very bad. I put my usual belongings inside the room including my medicines, cell phone, computer, glasses and hearing aids. I went to my car to get something when I came back I couldn't open the door. Doorknob came a part. After waiting in the lobby they said their maintenance person was gone and will not be back until next morning. They gave me another room a toothbrush and toothpaste. I couldn't sleep.
They also sent me an email asking me to tip the staff. Sorry, but staff should be paid by the hotel not customers if they don't get paid enough, increase their wages.

8/10

Excellent

22 Jul 2026

Esteban

Our stay at Uptown Oasis Hotel was overall decent. The room was clean, which we really appreciated, and the staff was pleasant.

There were a few things that could be improved. One of the bedside lamps didn’t work, and there was only one available electrical outlet for charging our phones, which was a bit inconvenient. We also expected to be able to stream on the TV, but it didn’t have access to YouTube or Netflix.

With a few updates and small maintenance fixes, this hotel could provide an even better guest experience.

8/10

Excellent

22 Jul 2026

Nora

Staff was great. It was nice dining in the Bamboo lounge. Parking lot needs some TLC the homeless looking vehicle and debris in back of building didn’t help . Overall stay was good.

6/10

Pleasant

21 Jul 2026

Erika

it's an ok, the picture look better than the actual hotel, the rooms are not the best

Partner

6/10

Pleasant

14 Jul 2026

Juan Miguel

Budget stay at a converted franchise building

Self

10/10

Exceptional

14 Jul 2026

Luis Fernando

Good

Friends

2/10

Poor

13 Jul 2026

Emily

Room was not ADA accessible for someone exclusively in a wheelchair, despite being “ADA room”. The bottom of the door frame (sill) was way too high and steep for a wheelchair to go up without assistance. The bathroom doorway was a sliding door and did not open wide enough for a wheelchair to fit through. The handheld shower head was too high for someone in a wheelchair to reach and it wouldn’t loosen to lower it to ADA height. Shower/bath pull knob was hard to pull and leaked water.

Cup covers were dirty with food stains. Lights in the bathroom (auto) randomly turned on in the middle of the night even without movement. No way to change sensor to keep turned off.

Staff never responded to text messages despite auto messages stating they were available via text.

Friends_and_family Friends

10/10

Exceptional

12 Jul 2026

Manuel

hotel staff was helpful.

Partner

10/10

Exceptional

11 Jul 2026

Nadia

Convenience to the airport, clean room, easy parking, restaurant available

Self

10/10

Exceptional

11 Jul 2026

Daniel

I thought the staff was friendly and the breakfast buffet was a good value and quality. A nearby Bay Wheels municipal bike share gives you easy access to Japan Town

Business

2/10

Poor

09 Jul 2026

Christine

⭐ 1 STAR — BUGS AND COMPLETELY UNACCEPTABLE CUSTOMER SERVICE!

We found BUGS in our room and had to leave the hotel because we did not feel comfortable staying there with our children. One bug was actually crawling on my husband’s HEAD after he put on his hat. I also took photos of bugs in the room.

Instead of taking this seriously, management essentially treated us like we were lying and refused to refund us. I even paid EXTRA for early check-in, only to have to leave and pay for another hotel.

I contacted corporate and followed up, and I have been completely ignored. No response, no accountability, no concern for what our family experienced.

Bugs in a hotel room are unacceptable. Treating paying guests this way after they report it is even worse. Absolutely disgusting experience and completely unacceptable customer service. I would NEVER stay here again.

Friends_and_family Family

6/10

Pleasant

09 Jul 2026

Michelle

The room was nice. The bed was fairly comfortable, I liked the large desk which served me well when I had a zoom business meeting.
I was a little uncomfortable with the surrounding area. I did ask for a room away from the park as I noticed there were folks hanging out there who didn’t look the safest. Plus I drive a nice car and didn’t want problems. Fortunately, I was safe and so was my car.
I did hear a very loud boom outside around 11:00pm. Not sure what that was but everything seemed ok.
All in all it wasn’t bad but since I was a female solo traveler probably won’t be staying here again. I’m just paranoid probably.

Self

10/10

Exceptional

08 Jul 2026

Alberto

the hottub was very nice and the staff was very helpful

10/10

Exceptional

08 Jul 2026

Samantha

Very convenient hotel to book when in San Jose the pool area is nice the hotel it self can do a update a little out dated

8/10

Excellent

06 Jul 2026

Krista

Everybody was very nice and welcome

10/10

Exceptional

06 Jul 2026

John

Outstanding place! The pool and spa in the middle of the whole place are great. There is a cool lounge and restaurant also included with the place, breakfast buffet $15- can't beat it. Open at 6am too! Staff is great, very professional and know what the hell they are doing. I recommend to anyone just trying to get away and chill for a day or two...

Self

6/10

Pleasant

04 Jul 2026

Angelina

.

6/10

Pleasant

02 Jul 2026

Kevin

They spent a lot of money on the looks of the hotel outside, lobby, bar and restaurant but the rooms are comparable to a 3 star hotel. Outlets are far away and very few, air conditioner doesn’t do the job, tub slow to drain, and piles and piles of trash at waist basket outside my door. The $15 breakfast is comparable to a free one at less expensive hotels. They should have invested in the room upgrades

Self

10/10

Exceptional

02 Jul 2026

John

Staff was friendly rooms were great and clean

Partner

8/10

Excellent

02 Jul 2026

Roy

Ampul parking and having breakfast in the Hotel was nice.

Self

10/10

Exceptional

02 Jul 2026

Michelle

Clean room, beautiful pool area ! And free parking! Made our stay perfect :)

Friends_and_family Friends

4/10

Poor

29 Jun 2026

Arya

Doors use electronic key cards but they only work briefly, then you have to get them fixed in the reception. Had to do this million times.

Self

2/10

Poor

28 Jun 2026

Walter

It was exceptionally hard to find the room in the first place. I was backed by the exit. I asked the staff numerous times to help me and they were too busy to do anything about it. And the rooms next to me had nobody in them but they decided to have people above me that partied all night and I got no rest. I went to the front desk to ask them if I could have an extra few hours to sleep in in the morning and they told me no. They had no solutions. I was so unhappy with this place.

Self

2/10

Poor

28 Jun 2026

Reyes

Shower was not working, advised hotel. Two days later still no working shower.

8/10

Excellent

27 Jun 2026

Georg

The value for the price at the location is good

Partner

10/10

Exceptional

26 Jun 2026

Krista

Great neighborhood Turkish Coffee and La Victoria Taqueria

6/10

Pleasant

25 Jun 2026

Krista

Front desk and maintenance staff were very kind and helpful. Wi-Fi didn't always work. Rooms are older and althought clean just felt a bit dingy.

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Cherryl

Very Nice

Partner

8/10

Excellent

24 Jun 2026

Michael

Nice comfortable, clean & quiet hotel! I definitely recommend if your’re near SJC Airport or surrounding Bay Area. Tropical 🌴 Landscape vibes with nice pool & jacuzzi.

Self

2/10

Poor

22 Jun 2026

Mariza

I have never wrote a review before. I don’t like to complain. I read the reviews before booking and majority of them were positive but my experience was not. First, the location isn’t the best but a lot of hotels near the airport are not in the best location. Second, the food at the restaurant in the hotel was not the great and there was one man working. He was very nice. Now onto the room(s). The first room we were in, as soon as my boyfriend got into bed half of the bed sunk. Literally sunk to the springs. When I called two separate times to see if we could change rooms they were not immediately accommodating so then we decided to go down to the lobby because they were taking too long to get back to us and when we got down there, two of the workers were just standing there, not even looking in to changing our room. We finally got into a different room and the bed didn’t sink, but you can definitely feel the springs and the mattress just wasn’t comfortable. Also, you can tell in both rooms. The carpet had not been vacuumed and the bathroom floors had not been swept thoroughly.

Partner

10/10

Exceptional

22 Jun 2026

Nellie

The front desk staff was very friendly and helpful. The restaurant staff was very friendly and attentive. The room service house keeping staff went above and beyond with keeping our room clean.

10/10

Exceptional

22 Jun 2026

Mark

I love staying at this property. Excellent location, close to downtown and such a great price for the area.

Self

10/10

Exceptional

21 Jun 2026

Darrell Lehr

This hotel is older but immaculately clean. The staff was professional but also very friendly. I loved having a wonderful restaurant just off the lobby as well. Breakfast was great and the dinner of fish and chips was the best I've had. I would definitely stay here again.

Self

8/10

Excellent

20 Jun 2026

john

What stood out most was the excellent customer service and the attention to detail throughout the property. It's clear that the team takes pride in providing a great experience for guests. I would not hesitate to stay here again and would happily recommend this place to my family, friends, and anyone looking for a comfortable and enjoyable stay. Thank you to the entire staff for making my visit such a pleasant one!

Self

8/10

Excellent

20 Jun 2026

Marco

Clean rooms, plenty of parking and it’s near the airport. Good value

Self

10/10

Exceptional

19 Jun 2026

ERIC

Great hotel and staff. The pool is big and clean. All the rooms were very clean with lots of amenities and including microwave good iron ironing board, etc. The only complaint is don’t go to the restaurant. The food is horrible. The bar is good.

Self

10/10

Exceptional

17 Jun 2026

Darsana

We like the place. The room was clean and very nice. The pool and the jacuzzi were also clean. It’s a bit outdated, but nice regardless. The staff were very helpful.

Family

8/10

Excellent

14 Jun 2026

Michael

Nice Price Point for a clean, quiet, well maintained facility & attentive staff. Keep up the great work 🙂👍.

Self

2/10

Poor

14 Jun 2026

addison

Fitness center was dirty and equipment a nightmare. The noise at night was so loud. And when I asked for a 30 minute late check out they said no unless I wanted to be charged $25.
Absolute poor experience

Family

8/10

Excellent

11 Jun 2026

Gerald

Rooms were clean, bed and pillows were very comfortable, it was quiet and not overpriced

Self

8/10

Excellent

10 Jun 2026

Christina

Great for the price. Hot tub has fantastic jets 10/10. The room was dated and had a weird smell and the property is not being properly maintained.

Friends_and_family Family

2/10

Poor

10 Jun 2026

Rachad

The room was old and not properly maintained, plus it smelled stinky. And get this, the hotel charged me for a stain on the sheets?! I only stayed one night to catch an early flight, so that stain had to be there already. The funny thing is they charged me without even saying what happened or why, and I had to contact them to find out. Overpriced and dishonest, in a nutshell.

Self

6/10

Pleasant

05 Jun 2026

Renee

Large facility, room was spacious, quiet, and clean and had what we needed

10/10

Exceptional

02 Jun 2026

Tracy

The jacuzzi was wonderful!

10/10

Exceptional

31 May 2026

christopher

excellent i service

Self

10/10

Exceptional

28 May 2026

Tracy

The hot tub was wonderful!

Self

10/10

Exceptional

28 May 2026

Carl

Great staff

Self

10/10

Exceptional

25 May 2026

Laura

The price and was very clean

10/10

Exceptional

23 May 2026

Jeffrey

Staff was very friendly and helped me out

Self

8/10

Excellent

23 May 2026

Leigh

Loved the bar!

Partner

4/10

Poor

23 May 2026

Lanny

The other guests were noisy well into the am. I had to return my key toʻ have it rescaned four out of my five day stay.

Self

2/10

Poor

23 May 2026

John

Arrived as scheduled and was told that the there was a mix up between the resort and Hotels.com; the room we had reserved was not actually available at the rate we had booked (they said the rate was more than twice what we paid) and the reservation had been cancelled.

10/10

Exceptional

23 May 2026

Nickyah

We really enjoyed our stay, the area was quiet, we loved all the greenery and the squirrels! The hot tub and pool area were nice and relaxing. The rooms were clean and spacious we slept well. I would recommend

Family_with_children

10/10

Exceptional

22 May 2026

Mark

This is a great hotel. It has beautiful grounds, a lot of parking, a restaurant/bar on site. The location is very convenient to the surrounding areas, such as Santa Clara. The rooms are clean, comfortable, spacious and quiet. The staff is super friendly and helpful. The rate is incredible for what you get. I come down to work in Santa Clara and I highly recommend this hotel!

Self

2/10

Poor

20 May 2026

rachel

Do not stay here. I found live bed bugs and woke up covered in bites during my stay on 5/15-5/20. When I brought this to front desk, they were unhelpful and did not seem to take the health hazard seriously. This is a severe safety and hygiene issue. Check your mattress immediately if you are already booked here, or look elsewhere.

Partner

10/10

Exceptional

20 May 2026

David

Convenient location

Self

6/10

Pleasant

18 May 2026

Jordan

Staff was nice. Pool and hot tub dirty. Asked for towels at 930 am and didn’t get them until the afternoon.

Friends

10/10

Exceptional

18 May 2026

Dezhi

Parking

Self

10/10

Exceptional

18 May 2026

April

So pretty

8/10

Excellent

17 May 2026

William

This hotel has a great location, the building is older and the staff make up for the fact that this hotel is in need of a remodel. 5-star staff all the way, the hotel itself is in need of a major renovation.

Business

10/10

Exceptional

17 May 2026

Nancy

A green place to stay with great facilities. I live in the area and will come back.

Partner

6/10

Pleasant

17 May 2026

Jose

only major complaints is about the horridness smell of smoke in the room and bathroom.
FYI I checked it was a Non Smoking room

Friends_and_family Family

10/10

Exceptional

16 May 2026

Sonny

Excellent price with excellent and very helpful staff..

10/10

Exceptional

16 May 2026

Wallace

Everything and everyone was very nice. Enjoyed it there. Very quiet. Delicious food at the restaurant.

Pet

10/10

Exceptional

15 May 2026

Brenda

I like how I can add breakfast on my hotel stay for my + 1 as well. I also appreciate how welcoming the staff was at the lobby and the breakfast lounge! We were always greeted and cared for, our hotel was always cleaned and a big plus was the blankets were always a different design so it felt very “home” in a way with something unique for us. I would stay here again, another thing we like was parking was free.

Partner

8/10

Excellent

10 May 2026

Seth

Maid service never got to my room and I had the sign out pretty much all day

10/10

Exceptional

06 May 2026

Brad

Very cool retro. Felt like I stepped back into the 50's (though I wasn't alive then). Tiki style bar. Old school motel-restaurant. With s tropical vibe. Breakfast was good and a good price. Great staff.

Self

6/10

Pleasant

04 May 2026

Abhinav

The hotel clearly has a great foundation and spirit, but it’s not being maintained properly, which is affecting the overall experience.

Friends_and_family Family

8/10

Excellent

30 Apr 2026

Kevin

Clean room I get what they’re trying to do seemed a little cold, but somebody put a lot of effort into that place and it was enjoyable. I would stay there again.

Partner

6/10

Pleasant

26 Apr 2026

Tatianna

Left room feeling itchy. Got home and cant stop scratching my arms.

8/10

Excellent

25 Apr 2026

Elizabeth

It’s a gorgeous setting around the pool and jacuzzi. A paradise with the palms and flowers. It’s a tiny bit run down. Needs new chairs at pool. The staff is amazing- room service, so helpful in many ways! Nice to have a restaurant on site! Price is great. Felt very safe as a single woman. Always stay there when I’m in town.

Self

10/10

Exceptional

19 Apr 2026

Sheryl

We had a great time

Friends

10/10

Exceptional

16 Apr 2026

Carmelo

Great

6/10

Pleasant

15 Apr 2026

Sabrina

Room was clean, facilities are, however, worn. Abundant parking spaces. Staff was friendly. Note that the advertised shuttle to the airport comes with additional cost!

Self

10/10

Exceptional

14 Apr 2026

Jesus

I was satisfied with the rooms and the bed that was comfortable. Very clean towels and bed sheets

Family_with_children

8/10

Excellent

04 Apr 2026

Frank

Close to the airport.

4/10

Poor

02 Apr 2026

Cristina

Once I step into my room it smelled so bad. I got into my room at 10:45pm. I wanted to get into bed and got hot. The AC didn’t work. I didn’t want to call hector was late. I will not stay there again

Friends_and_family Family

8/10

Excellent

30 Mar 2026

margaret

Very close to off-airport parking. Has a large pool. Just what I was looking for.

Partner

8/10

Excellent

29 Mar 2026

Larry

Easy to find, staff friendly and very helpful. It was nice and quiet. Only real issue- ice machine was located in main lobby. No others on property

10/10

Exceptional

29 Mar 2026

Bill

Extremely good value. Very nice landscaping and maintenance, clean room, helpful staff. Plus best rates we could find near the airport. Highly recommend

Partner

10/10

Exceptional

14 Mar 2026

David

The staff is excellent and the restaurant has the best fish and chips I ever had ,Manuel is the fish and chips king

Self

6/10

Pleasant

26 Feb 2026

Maria

Clean the pool , fix the pool lights, there’s no golf clubs for mini golf

10/10

Exceptional

23 Feb 2026

Yariel

Yes

Friends_and_family Friends

6/10

Pleasant

18 Feb 2026

Norberto

Staff was great, room was a little dingy. This hotel is still making a comeback and has a little way to go. I would not book here again unless it was an emergency.

Self

2/10

Poor

17 Feb 2026

Bosco

Very old school furniture and fixtures

Partner

6/10

Pleasant

17 Feb 2026

Kate

Update the pool area. Clean the furniture. Throw away the broken chairs. Fix the rugs in your rooms.