Name: HYATT house Pleasanton
Address: 4545 Chabot Dr, Pleasanton, Ca 94588, Pleasanton, 94588, US

10/10

Exceptional

01 Aug 2026

Kevin

We had a good night stayed, and very enjoyed the free upgraded to 2 bedrooms suite. The breakfast was fine.

10/10

Exceptional

31 Jul 2026

Rakesh

Nice stopover clean and well maintained rooms professional team breakfast is great had a wonderful stay

10/10

Exceptional

31 Jul 2026

ladeidra

Great service and clean property management. We enjoyed our rooms and the kitchen was amazing and had all the necessary equipment to use

10/10

Exceptional

28 Jul 2026

Ashley

The front desk staff was super sweet when we arrived late last night. The room was smelling good and the bed was comfortable especially the bed. Will stay here again

4/10

Poor

26 Jul 2026

Veronica

The front desk staff very rude, and not able to really answer the questions politely

10/10

Exceptional

20 Jul 2026

Terri

Great hotel

6/10

Pleasant

16 Jul 2026

leana

Clean room

Partner

10/10

Exceptional

16 Jul 2026

Crystal

The check-in staff was AMAZING!

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Arnulfo

The room was clean and

2/10

Poor

12 Jul 2026

Mike

dirty room that smelled like dogs were in there and room never cleaned before we arrived. noisy all night outside our room.

Partner

10/10

Exceptional

11 Jul 2026

Phu

Everyone was so friendly and helpful. This was in a quiet location and a very clean establishment. Reasonably priced. We would definitely stay again.

Partner

6/10

Pleasant

11 Jul 2026

Elia Raquel

Outdated rooms , very thin walls to the point you can hear both people in hallway, and next room as it they were w in your own . Staff looks like they are burned out. Room not serviced once even though I did remove the do not disturb sign every morning when I left my room.

Self

2/10

Poor

11 Jul 2026

John

This was the worst hotel experience I've ever had. Shame on Hyatt for allowing this insulting level of guest services to exist in their world.

I was initially given a room that smelled of cleaning fluid but had no window that opened. They wouldn't beleve me until I showed them. They changed me to a room they promised did have a window that would let in fresh air, but the window would not, in fact open. This room also stunk of cleaning fluid.

There are no elevators, only stairs. There is no maid service to speak of. At least nop one ever came to clean or tidy up my room. Breakfast is available but only on paper plates with plastic utensils. They had no tops for coffee cups to go, and were surprised I would ask.

The front desk was the worse. An attitude somewhere between sullen and mutinous. They refused to take cash, only cards, even for incidentals from the snack alcove. Worse, they refused to give me a receipt when I checked out. They said that since the reservation was booked through Hotels.com, you would be the ones to send me a receipt. When I demanded an accounting of room charges to be assured nothing wasx charged incorrectly, the woman at the desk refused. I have never heard of such a policy and still don't believe it.

It is understaffed, but with people who could care less about your experience and this is especially true of the young woman at the front desk. When I asked for the manager, she said she was the only one there. It is a nightmare hotel experience.

10/10

Exceptional

10 Jul 2026

Vidya

Breakfast was excellent. Hotel location was convenient.

Friends

6/10

Pleasant

06 Jul 2026

Ramona

While the property was maintained, this hotel is a classic case if old, versus new. I “personally” dislike the idea of old things being semi-replaced. For instance, the room need updating. New furniture, bathroom fixtures, update paint, etc. Also, it would be nice to have housekeeping clean the fire plugs outside the room. Mine had spider webs.

Family_with_children

6/10

Pleasant

05 Jul 2026

Brett

No towels at the pool. No washcloths in the room. The staff was andamant about checking in at 3 o'clock when I got there at a quarter till three after driving all day.
Lackluster customer service. My son asked one of the cleaners for a towel and she actually told him no.
I will not be coming back to this hotel

Pet

10/10

Exceptional

01 Jul 2026

Norma

It was awesome and had a great time

2/10

Poor

30 Jun 2026

Alfred Leger

The front desk staff was amazing at introducing the hotel complex to us. From that good experience, almost everything else besides the free wifi went down to poor experience. Couldn't believe this is a Hyatt property.

There was also a lot of flaws the suite showed us during our stay. There was a large puddle of nasty smelling dog pee in front of our door. Also, the door was hard to open even after we tapped the key card, the door frame was misaligned and made a screeching, annoying sound when we forced our way in and out.

The carpet was also extremely musty, like it hasn't been cleaned for a while. Next, the shower had its own problems. The water pressure was very weak, our tub was clogged with black stuff appearing when the water drained, and the body wash dispenser was broken. The mattresses were too soft and lumpy, which would cause our family to wake up with back pain. And we were feeling like bedbugs were crawling on us while we slept.

Room service is every other day. With 6+ people in those suites, trash gets full very quickly; which makes people dump their trash outside the door, and makes the place look like a dumpster. The housekeeping could have also been better, they only brought towels and don't clean the suite at all. Breakfast was okay, though I could've made better eggs than what they served.

Management, if you read this review, please fix the creaking door and use a power-wash to clean the dog stench at the entrance of the suite.

Thank you.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Diego

Full size refrigerator and kitchen. Wasn’t a regular hotel so it’s more spaces. I would stay again.

Family_with_children

6/10

Pleasant

28 Jun 2026

Ariana

Room was clean and well stocked on items. However there’s a foul smell that comes from drainage. Room smells old and not pleasant. Bed was uncomfortable and sheets were somewhat itchy. Rooms need to be renovated as wear and tear is noticeable. Staff was nice and breakfast was delicious! We enjoyed the omelette bar! Outside needs to be cleaned, we encountered multiple areas smeared with animal feces.

Family_with_children

6/10

Pleasant

24 Jun 2026

Ayalew

No elevator. I requested to get a room in the first floor but no luck.Difficult for guests on second and third floors especially elderly people. There were similar comments in the past. I guess they are not interested placing elevators. Oh, well, the business has not been affected and the facility has decided it doesn’t worse it.

4/10

Poor

21 Jun 2026

Sarah

We stayed here for a week, they told us at check in housekeeping comes every other day, they didn’t show up until the day before we left and when they finally came they didn’t clean or restock a damn thing ! All the did was make the bed. They expected an already half used toilet paper roll to get 2 adults through a whole week they didn’t empty the over flowing trash we had to call them to come take it and to top it all after they came our clothes smelt like cat pee we didn’t bring a cat or own one ! The beds were absolutely horrible hard as a rock, if you’re planning on using the oven make sure you bring glass cook wear with you and a sponge they give you nothing to clean with either, kitchen sink stunk rotten as well. They offer laundry rooms but expect you to pay 3$ per loud so make sure you bring your coin purse with you! Hot tub was great though 👍

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Junzhe

Spacious room and caring staff.

Self

10/10

Exceptional

15 Jun 2026

Adrian J

The property is clean and well maintained. The breakfast could be a lil better. The omelets are a great option when available ,however, on our stay they were only available on one morning.

Family

6/10

Pleasant

15 Jun 2026

armando

The pillows are terrible
Carpert stain with dirt
I let the staff know and they never did nothing about it..Im very disappointed with my stay

8/10

Excellent

13 Jun 2026

John

Okay

Self

10/10

Exceptional

07 Jun 2026

David

No elevator to carry luggage to the top floor.

8/10

Excellent

01 Jun 2026

Audrey

Room was on first floor and was dark and people walking by could look in

Partner

10/10

Exceptional

01 Jun 2026

Lakhi

Great

6/10

Pleasant

01 Jun 2026

Jane

The staff is friendly but there is no elevator so if you have any heavy suitcases, you have to carry them up 1 or 2 flights of stairs

Breakfast was good but wouldn’t stay here again

Partner

10/10

Exceptional

31 May 2026

ANDRY

Very nice property. We'll maintained and clean. Our family likes staying at Hyatt House. This one is no exception. Close to Livermore outlet. Very convenience.

Friends_and_family Family

10/10

Exceptional

26 May 2026

Henry

Nice property

Family

8/10

Excellent

26 May 2026

Rosa

Exelect

Family

10/10

Exceptional

22 May 2026

Jasmine

Room was very spacious and clean! Interior is amazing however the exterior could use some work. Was honestly shocked how nice the room was. Staff is wonderful! Lobby is clean and aesthetic. Gym was very efficient and clean. Parking was easy.

Self

10/10

Exceptional

19 May 2026

Vivian

Excellent aver all

Friends_and_family Family

4/10

Poor

18 May 2026

Matt

Room was clean but Front door seemed like it had been kicked in before or something and the only thing holding it together was the exterior was the sheet metal exterior skin door flexed in the middle extensively when opening and closing the breakfast ran out before the end of bfast time and staff was rude about it! My wife and I love staying at Hyatt house in pleasant hill but it was booked so we tried the pleasanton location we didn’t spend much time at the hotel tho so we didn’t complain much but definitely won’t be going back to this location!!!

Friends_and_family Family

8/10

Excellent

16 May 2026

Usama

It was comfy

Family_with_children

10/10

Exceptional

15 May 2026

Mary Ann Jackson

Everything was very good except my only suggestion is that there needs to be either more installation in the between the bedroom or if there is already installation- there needs to be more. With the next room I could hear them talking and they weren’t even talking loudly.
I couldn’t go to sleep until they stopped talking.

10/10

Exceptional

14 May 2026

Jung-Sik

I didn’t had time to eat breakfast but, staffs were nice, room were super clean and i will come back for my business trip thank you

Self

10/10

Exceptional

05 May 2026

Lindy

Clean room, heated pool, great staff, good breakfast

Friends_and_family Family

10/10

Exceptional

04 May 2026

Matt

Great price for a hotel that was quiet, clean and close to our event. Nice breakfast too.

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Raymond

Nice breakfast, eggs bacon, yogurt, waffles, fruit, coffee, and more.

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Rachael

Okk

10/10

Exceptional

05 Apr 2026

Rannita

Always good

8/10

Excellent

02 Apr 2026

Lawrence

Liked the room, nice seating for watching TV, and a small kitchen was nice

Partner

8/10

Excellent

01 Apr 2026

Marc

YES

4/10

Poor

31 Mar 2026

John

We are Seniors. Stayed on the third floor. Nobody was available to help with our luggage at 6:30 AM. I have never heard of a Hotel that doesn’t have front desk staff 24/7. People were waiting to check in and the front desk staff doesn’t start until 7AM. Unbelievable.

Partner

10/10

Exceptional

31 Mar 2026

Stephanie

The hotel was very clean, room well stocked, family oriented, amenities. Everything was great in a grea area with shopping near by.

10/10

Exceptional

28 Mar 2026

Rannita

Always good

Partner

10/10

Exceptional

27 Mar 2026

Joseph

Love the rooms. Full kitchen.

10/10

Exceptional

24 Mar 2026

Jacob

Room was comfortable and spacious. Breakfast was delicious, pool and hot tub were fun and clean.

10/10

Exceptional

21 Mar 2026

Jonathan

Spacious rooms with great living space. Staff was very accomodating for an early check in.

Friends_and_family Family

10/10

Exceptional

20 Mar 2026

James

Very good place each and every time we stay. Thanks to the staff

10/10

Exceptional

16 Mar 2026

Theresa

The 2 bed suite was clean and very accommodating. Definitely would recommend for family travel.

Friends

8/10

Excellent

15 Mar 2026

LeDoux

The receptionist was extremely welcoming and professional. She had excellent customer service skills. Her smile and warmth were contagious and she made the check in process smooth and comfortable. The only issue I saw was that there was a lot of dust on top of the refrigerator. The room was very comfortable, the furniture is a little worn but that was not an issue. I felt safe there and even in the parking lot when I arrived late at night returning to my room. A nice and quiet property. Thank you for a great stay.

10/10

Exceptional

15 Mar 2026

PATRICIA

Miriam at the front desk was a pleasure! Very courteous and she always had a smile on her face, she would greet us by name every evening when we walked by. Which is very rare nowadays. You felt noticed... she's an exceptional asset to your team. Kimberly the cook was amazing as well, very detailed and eager to help to get your order ready. There were at least 3 college basketball teams and she fed all of them on time! Great job ladies.. you made our stay enjoyable.. will definitely stay again!

Family

6/10

Pleasant

10 Mar 2026

Bertina

We enjoyed our stay of 4 nights. Check in with Monique was great! She made us feel welcome and got us to our spacious, corner room fast. The complimentary breakfast was good. My only complaint is with housekeeping. For 4 nights we received one room clean and dishes were left in the sink unwashed and we noticed the sheets had not been changed and the carpets were not vacuumed.

Family

10/10

Exceptional

10 Mar 2026

Incheol

The breakfast was very good.

8/10

Excellent

09 Mar 2026

Debora

I want to say that my 4-Star review is for Mariam who worked the night shift on our second night and the person who checked us in. She was very kind and helpful. I did have an encounter with one staff member that I was going to give a lower rating over. The property is older. I think things like the carpet needs to be changed to give the rooms a fresher feel. Overall, a decent stay. We stayed in a 2-bedroom and it was quite spacious.

Friends_and_family Family

10/10

Exceptional

23 Feb 2026

Monica

Clean room, spacious & quiet location.

Family_with_children

10/10

Exceptional

22 Feb 2026

Bridget

Had a great stay! The pool is heated and provided breakfast which was freshly made. The hotel was very clean and comfortable! Felt right at home :)

Self

8/10

Excellent

18 Feb 2026

Michelle

Easy check in and room was clean and had very convenient parking

Partner

10/10

Exceptional

16 Feb 2026

Nichole

The room was clean,the staff was very nice. We enjoyed the breakfast options as well!

10/10

Exceptional

16 Feb 2026

Zia

Room was clean and spacious, staff courteous, breakfast delicious. They are was nice and quiet which was very much needed, We will stay here again

Leisure Partner

2/10

Poor

15 Feb 2026

Hagop

Everything, starting the check in!
We didn’t even stayed in that hotel, we booked for two nights, but we didn’t stay since everything was awful!

Business_and_leisure Family

8/10

Excellent

04 Feb 2026

Vivek Dnyanesh

Clean room

10/10

Exceptional

02 Feb 2026

Apple

Great space for families

10/10

Exceptional

31 Jan 2026

Craig

Room is quite nice.

Business_and_leisure Self

10/10

Exceptional

31 Jan 2026

William

The room was very good. Clean, large and everything worked. No complaints.
The hot tub was great. The breakfast was good although the coffee wasn’t great so we went to the Starbucks across the street.

Leisure Partner

6/10

Pleasant

28 Jan 2026

Debra

Checkin clerk was very helpful in getting us on 1st floor. Room had a very strong cleaning or freshener smell. The heater did not work right…cold air came out unless you turned up past 74 then it was to warm. We ended up turning off.

10/10

Exceptional

16 Jan 2026

Nancy

The room was very comfortable and clean

Business

10/10

Exceptional

13 Jan 2026

Francisco

My son and I loved the breakfast options

10/10

Exceptional

07 Jan 2026

Anne

The set-up of the room was fantastic for our family of five to spread out (two bedrooms with a king bed in each, and a pull-out couch in the living room). The breakfast the next morning was also delicious- a lot of options, including omelets! I would definitely recommend the Hyatt House and would look to stay again.

Friends_and_family Family

10/10

Exceptional

06 Jan 2026

Virgil

Spotless room. Nice facility, good breakfast and courteous staff. Great experience

10/10

Exceptional

29 Dec 2025

Hak

Well furnished rooms with effective temperature control. Clean and comfortable. Very happy with the stay.

Leisure Partner

10/10

Exceptional

27 Dec 2025

Jveria

Super nice staff. Breakfast was amazing with the omelet bar! Felt safe. Appreciated having laundry on site. Super comfy beds. We had a blast staying here!

Friends_and_family Family

8/10

Excellent

24 Dec 2025

JOSE A

The people in the room next door were having a party and the music was very loud at night

8/10

Excellent

21 Dec 2025

CALANIT

Everything was fine except there is no elevator, and we also found sweets under the sofa

Friends_and_family Family

10/10

Exceptional

15 Dec 2025

Rick

We used the two bedroom room--great layout. Worked really well for two couples as was well separated.

Friends_and_family Friends

6/10

Pleasant

14 Dec 2025

Xanthie

One of bathroom tubs didn’t drain. I didn’t like standing in a puddle in the shower.

10/10

Exceptional

13 Dec 2025

Kathryn

Everything

10/10

Exceptional

07 Dec 2025

Isela

Na

8/10

Excellent

05 Dec 2025

Jaclyn

The layout of the room and the amenities of what the room provided.

Friends_and_family Family

6/10

Pleasant

05 Dec 2025

Debra

.

Partner

10/10

Exceptional

03 Dec 2025

Heather

Clean room

Business

10/10

Exceptional

28 Nov 2025

Donna

Perfect place to stay ! spacious rooms, that are clean and accommodating. The staff is excellent very kind and professional.

Leisure Self

10/10

Exceptional

24 Nov 2025

Alphonso

Was clean

10/10

Exceptional

22 Nov 2025

GEORGINA

Had a great stay with my family. Room was so spacious and clean. Great breakfast and staff are so friendly. Would definitely stay here again!

Leisure Family

10/10

Exceptional

16 Nov 2025

Emarita

Very good place

Leisure Family

10/10

Exceptional

11 Nov 2025

Romualdo

Clean rooms, friendly staff, quiet area.

2/10

Poor

10 Nov 2025

Pingyi

The rooms are good, but this is a motel and no elevator to all the floors. I lifted my suitcase up to third floor myself. I won’t recommend it.

Business Self

10/10

Exceptional

09 Nov 2025

Madeline Sage

Great complimentary breakfast with plenty of options, all freah. Surprisingly good lobby coffee!

Leisure Friends

10/10

Exceptional

08 Nov 2025

Sarai

Spacious

2/10

Poor

01 Nov 2025

Samantha

The lady at the front desk was really rude to me . I’ve been to this hotel twice and never had issues with the staff . But this lady was really grumpy , I didn’t like the tone she was using . Or how she spoke to me . It’s an older lady with glasses . She also switched my deposit price . How did the deposit go from $100 to $250 when I’ve gotten this same room twice already for $100 deposit .& I recently been at this hotel so how did the price just change like that ?She didn’t even give me a clear response when asked about it either . She also didn’t give me clear instructions on where my room was she just said it’s on the second floor so I had to walk all the way around the hotel just to find my room . She also was way nicer to the white ppl that came in Vs how she treated me . She even scolded me multiple times when I would ask questions . I don’t know what her problem was but she seemed very mean and very racist . That’s not how you should greet people at all . Regardless of their skin color . It literally took me almost 10 mins just to check in !!! It shouldn’t be so much work to just check me into my room how they always do . Overall I had a 4/10 experience this time around . It could’ve went way smoother if she would just be welcoming & nice .

Business_and_leisure Friends

8/10

Excellent

29 Oct 2025

Paul

Kitchen was closed in the evenings otherwise they would of gotten a higher rating.

Friends_and_family Family

10/10

Exceptional

27 Oct 2025

Christina

All went well

10/10

Exceptional

26 Oct 2025

Angelina

I like all the little details they put into the rooms

Friends_and_family Friends

10/10

Exceptional

25 Oct 2025

Jeneth

quiet place. ample parking. liked the made to order omelette at breakfast. spacious suite rooms. very accommodating staff, especially at the counter. everybody is smiling and pleasant.

Friends_and_family Family

2/10

Poor

25 Oct 2025

George

Average

10/10

Exceptional

21 Oct 2025

Theresa

Parking was easy and secure. Staff was not helpful when we asked for a pack and play. They said it was put away in storage and I later found out that it was there all along at check in.

Friends_and_family Family