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Residence Inn San Ramon

Oakland - CA · United States

1071 Market PlView location

8.4/10Excellent270 Reviews
Cleanliness8.8/108.8
Service8.8/108.8
Comfort8.8/108.8
Condition8.4/108.4
Location9.6/109.6
Neighborhood9.4/109.4
Value8.0/108.0
Amenities7.8/107.8
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Residence Inn San Ramon

Located in San Ramon's business district, the Residence Inn by Marriott San Ramon is a short drive from City Center Bishop Ranch and the Roundhouse Market & Conference Center. This hotel offers 106 guestrooms, each featuring a kitchen with a refrigerator and stovetop.

Enjoy complimentary wired and wireless internet access, flat-screen TVs with cable programming, and conveniences like safes and daily newspapers (available upon request). Guests can take advantage of a range of amenities, including an outdoor pool, a spa tub, and a fitness center.

Start your day with a complimentary buffet breakfast, served weekdays from 6:30 AM to 9 AM and weekends from 7 AM to 9:30 AM. For added convenience, the hotel provides a 24-hour business center, express check-in, and self-parking (subject to charges). Nearby attractions include the San Francisco Premium Outlets (16.

2 km) and Friendly Health Technologies (2 km).

Read more about this hotelShow less

With a stay at Residence Inn By Marriott San Ramon in San Ramon, you'll be in the business district, within a 15-minute drive of San Francisco Premium Outlets and City Center Bishop Ranch.

This hotel is 0.8 mi (1.3 km) from Roundhouse Market & Conference Center and 1.2 mi (1.9 km) from Memorial Park Dog Run. Make yourself at home in one of the 106 guestrooms, featuring kitchens with refrigerators and stovetops.

Wired and wireless internet access is complimentary, and flat-screen televisions with cable programming provide entertainment. Conveniences include safes and desks, and housekeeping is provided on request. Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 12:00 PM

Hotel policies

No rollaway/extra beds available No elevators LGBTQIA+ friendly Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 23 Pet max weight (per pet) in lb is 50 Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions

Important information

  • You need to know
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    An adult age 18 or older must assume all liability for the booking. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Optional fees
    • Self parking fee: USD 10.00 per day
    • Pet fee: USD 20 per accommodation, per stay plus USD 100 one-time cleaning fee
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

City Center Bishop Ranch 0.8 km / 0.5 mi
Roundhouse Market & Conference Center 1.3 km / 0.8 mi
Friendly Health Technologies 1.9 km / 1.2 mi
Memorial Park Dog Run 2 km / 1.3 mi
Bridges Golf Club 2.7 km / 1.7 mi
Del Mar Dog Park 3 km / 1.9 mi
Bishop Ranch Regional Preserve 3.2 km / 2 mi
Crow Canyon Country Club 3.5 km / 2.2 mi
Foot Labyrinth 6.9 km / 4.3 mi
Behring Auto Museum 7 km / 4.3 mi
Blackhawk Automotive Museum 7.2 km / 4.5 mi
Jolie Salon & Spa Wellness Center 8.8 km / 5.4 mi
Las Trampas Regional Wilderness 8.9 km / 5.5 mi
Dublin Heritage Park & Museums 8.9 km / 5.5 mi
Museum of the San Ramon Valley 8.9 km / 5.6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 1990
  • Year of most recent renovation: 2009
  • Total number of rooms: 106
  • hotel
  • American Express
  • JCB
  • Diners Club
  • MasterCard
  • Visa
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
Show 29 more facilities & services
  • Check-in hour
  • Check-out hour
  • Wired Internet
  • Wi-fi
  • Valet parking
  • Room service
  • Laundry service
  • Babysitting service
  • Fireplace
  • Hotel safe
  • Currency exchange facilities
  • Newspapers
  • Luggage roomExtra charge
  • Clothes dryer
  • Grill/BBQ
  • Bar
  • Restaurant
  • Business centreExtra charge
  • Indoor freshwater pool
  • Outdoor freshwater pool
  • Breakfast
  • Breakfast buffet
  • Continental breakfast
  • Picnic
  • Non-smoking establishment
  • Fitness
  • Basketball
  • Volleyball
  • Tennis
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE TWO BEDROOMS AccessibleSUITE • TWO BEDROOMS AccessibleSUI.B2-H6

    Photos are not available for this room type.

    Residence Inn San Ramon

    SUITE TWO BEDROOMS Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDROOMS Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B2-H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO DOUBLE BEDSSUITE • TWO DOUBLE BEDS • 1 Bedroom • 84 m²SUI.2D
    SUITE TWO DOUBLE BEDSPhoto unavailable11 photos

    Residence Inn San Ramon

    SUITE TWO DOUBLE BEDS

    Room photos

    11 photos

    Room overview

    Smoking room
    Room size
    84 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2D

    Room amenities

    • Minibar
    • Shower
    • Bathroom
    • Bathrobes
    • Centrally regulated air conditioning
    • Wake-up service

    Facilities with extra charge

    • Microwave
    • Fridge
    • Kitchen
    • Internet access
    • TV
    • Hairdryer
    • Pay movies
    • Toiletries
    • Dishwasher
    • Cable TV
    • Tea and coffee making facilities
    • Ironing set
    • Safe
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO BEDROOMSSUITE • TWO BEDROOMSSUI.B2

    Photos are not available for this room type.

    Residence Inn San Ramon

    SUITE TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO AccessibleSTUDIO • AccessibleSTU.H6

    Photos are not available for this room type.

    Residence Inn San Ramon

    STUDIO Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO Accessible KING SIZE BEDSTUDIO • Accessible KING SIZE BED • 1 Bedroom • 44 m²STU.H6-KG
    STUDIO Accessible KING SIZE BEDPhoto unavailable5 photos

    Residence Inn San Ramon

    STUDIO Accessible KING SIZE BED

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    44 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Sofa bed, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.H6-KG

    Room amenities

    • Hairdryer
    • Kitchen
    • Minibar
    • Microwave
    • Ironing set
    • Safe
    • Wheelchair-accessible
    • Wake-up service
    • Bathrobes
    • Cable TV

    Facilities with extra charge

    • Tea and coffee making facilities
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BED • 1 Bedroom • 45 m²STU.KG
    STUDIO KING SIZE BEDPhoto unavailable9 photos

    Residence Inn San Ramon

    STUDIO KING SIZE BED

    Room photos

    9 photos

    Room overview

    Non-smoking room
    Room size
    45 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Sofa bed, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG

    Room amenities

    • Bathrobes
    • Wake-up service
    • Centrally regulated air conditioning
    • Minibar
    • Shower
    • Bathroom

    Facilities with extra charge

    • Tea and coffee making facilities
    • Dishwasher
    • Cable TV
    • Toiletries
    • Pay movies
    • Wi-fi
    • Safe
    • Ironing set
    • Microwave
    • Fridge
    • Kitchen
    • Internet access
    • TV
    • Hairdryer

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BEDSTU.KG-1

    Photos are not available for this room type.

    Residence Inn San Ramon

    STUDIO KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO AccessibleSTUDIO • Accessible • 1 Bedroom • 44 m²STU.H6-2
    STUDIO AccessiblePhoto unavailable6 photos

    Residence Inn San Ramon

    STUDIO Accessible

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    44 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    Sofa bed, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.H6-2

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Residence Inn San Ramon

8.4
Excellent
270 Reviews
Cleanliness
8.8 /10
Service
8.8 /10
Comfort
8.8 /10
Condition
8.4 /10
Location
9.6 /10
Neighborhood
9.4 /10
Value
8.0 /10
Amenities
7.8 /10
100 reviews shown
2/10
Poor
26 Jul 2026
James
Kitchen inside room
6/10
Pleasant
21 May 2026
Gregory
Staff was great but the rooms are a bit long in the tooth. Definitely in need of a refresh at least but maybe even a full remodel
Family_with_children
10/10
Exceptional
27 Apr 2026
Joel
Clean room, very good breakfast
Partner
10/10
Exceptional
25 Apr 2026
Alejandro
People were friendly and the place is great.
Family
10/10
Exceptional
06 Apr 2026
Donna
Staff was friendly. Room was very clean. Breakfast was delicious.
Family
10/10
Exceptional
17 Mar 2026
Gabriela
Loved the room, booked a two bedroom suite . Very spacious and love they have two bathrooms . Customer service was amazing
10/10
Exceptional
13 Mar 2026
Yeuri
Good
10/10
Exceptional
25 Feb 2026
ROSS
the location was very convenient for me, walking distance to a Trader Joes, and a large size for a King bed studio.
Self
10/10
Exceptional
22 Feb 2026
Elena
No
8/10
Excellent
22 Jan 2026
Karen
The room was clean but well used. Could use an update, but nevertheless OK. I would stay there again because of the convenience of its location.
Leisure Self
10/10
Exceptional
02 Jan 2026
david
Room was clean, but appeared not used in a while. Towels and sheets were definitely clean. Breakfast options were good, with a basic, simple menu. Food was fresh and kept full. All the bowls and plates were compostable.
Friends_and_family Family
6/10
Pleasant
01 Jan 2026
Frankie
Its nice to have the kitchen area with a baby and the breakfast was nice.
10/10
Exceptional
26 Dec 2025
Darnell
The amenities which included Breakfast, wonderful people and a stay above the rest was all present at this hotel. I recommend this hotel above many other hotels in the area. Thank you for a wonderful stay Residence INN San Ramon!!
Friends_and_family Family
10/10
Exceptional
24 Nov 2025
Karen
Good selection for breakfast
10/10
Exceptional
20 Nov 2025
David
Third place I have stayed at in San Ramon for work and by far my favorite. Rooms are private, large, and up to date. Ice maker works in the room! Everything you need is nearby. The complimentary breakfast is better than most.
Business Self
8/10
Excellent
02 Nov 2025
Judy
Clean, breakfast was nice, dining area was in iting
Business_and_leisure Family
10/10
Exceptional
28 Oct 2025
William
Nice suite
Friends_and_family Family
10/10
Exceptional
27 Oct 2025
Sean-Tzi
Everyone is so nice ,facility is clean,big room Breakfast is really good
10/10
Exceptional
16 Oct 2025
Mike
Nice room ! Great staff! All around great hotel !,
Leisure Pet
10/10
Exceptional
11 Sep 2025
OLUDARE O
Quiet
6/10
Pleasant
08 Sep 2025
Susan
The hotel staff were all super kind and friendly.
The bed in my room sagged so much I had to sleep on the sofa.
Leisure Self
6/10
Pleasant
06 Sep 2025
SCOTT
Allows pets but for a steep fee which does not appear to include much of anything. Also charge parking in open air spaces in front of units.
Leisure Pet
10/10
Exceptional
17 Aug 2025
Lourdes
The unit is really nice and clean
Leisure
10/10
Exceptional
10 Jun 2025
Adael
Highly recommended our room was clean spacious,area was clean and the service was exceptional.
Friends_and_family Family
2/10
Poor
28 May 2025
Lyndsay
I recently stayed and feel compelled to share several serious concerns regarding my experience.

First and foremost, despite explicitly informing the front desk that I did not require housekeeping, a maid attempted to enter my room unannounced. Thankfully, the latch was engaged, or the situation could have been much worse.

On two separate occasions, the white alarm in the room went off without cause, creating significant distress. Additionally, guests frequently gathered outside my door to smoke and talk loudly, making it difficult to relax or rest.

When I approached the front desk the day before checkout to request a copy of my incidental folio, I was informed that it could not be printed. This is highly unprofessional and suggests either a lack of resources or poor management.

To make matters worse, the manager, Narcisa, interrupted my conversation with the guest service representative and accused me—based solely on hearsay from housekeeping staff—of using inappropriate language and playing loud music. These claims are categorically false. I did not play music during my stay and certainly did not speak disrespectfully to anyone on staff.

Furthermore, I was double-charged for a night’s stay, and my incidentals have yet to be refunded. Repeated calls to the front desk have gone unanswered.

The hot tub was out of order for the entire month, which was disappointing, though I will note that the breakfast staff were consistently pleasant and professional.

=)
Self
2/10
Poor
28 May 2025
Lyndsay
I recently stayed and feel compelled to share several serious concerns regarding my experience.

First and foremost, despite explicitly informing the front desk that I did not require housekeeping, a maid attempted to enter my room unannounced. Thankfully, the latch was engaged, or the situation could have been much worse.

On two separate occasions, the white alarm in the room went off without cause, creating significant distress. Additionally, guests frequently gathered outside my door to smoke and talk loudly, making it difficult to relax or rest.

When I approached the front desk the day before checkout to request a copy of my incidental folio, I was informed that it could not be printed. This is highly unprofessional and suggests either a lack of resources or poor management.

To make matters worse, the manager, Narcisa, interrupted my conversation with the guest service representative and accused me—based solely on hearsay from housekeeping staff—of using inappropriate language and playing loud music. These claims are categorically false. I did not play music during my stay and certainly did not speak disrespectfully to anyone on staff.

Furthermore, I was double-charged for a night’s stay, and my incidentals have yet to be refunded. Repeated calls to the front desk have gone unanswered.

The hot tub was out of order for the entire month, which was disappointing, though I will note that the breakfast staff were consistently pleasant and professional.

=)
2/10
Poor
28 May 2025
Lyndsay
I recently stayed and feel compelled to share several serious concerns regarding my experience.

First and foremost, despite explicitly informing the front desk that I did not require housekeeping, a maid attempted to enter my room unannounced. Thankfully, the latch was engaged, or the situation could have been much worse.

On two separate occasions, the white alarm in the room went off without cause, creating significant distress. Additionally, guests frequently gathered outside my door to smoke and talk loudly, making it difficult to relax or rest.

When I approached the front desk the day before checkout to request a copy of my incidental folio, I was informed that it could not be printed. This is highly unprofessional and suggests either a lack of resources or poor management.

To make matters worse, the manager, Narcisa, interrupted my conversation with the guest service representative and accused me—based solely on hearsay from housekeeping staff—of using inappropriate language and playing loud music. These claims are categorically false. I did not play music during my stay and certainly did not speak disrespectfully to anyone on staff.

Furthermore, I was double-charged for a night’s stay, and my incidentals have yet to be refunded. Repeated calls to the front desk have gone unanswered.

The hot tub was out of order for the entire month, which was disappointing, though I will note that the breakfast staff were consistently pleasant and professional.

=)
2/10
Poor
28 May 2025
Lyndsay
I recently stayed and feel compelled to share several serious concerns regarding my experience.

First and foremost, despite explicitly informing the front desk that I did not require housekeeping, a maid attempted to enter my room unannounced. Thankfully, the latch was engaged, or the situation could have been much worse.

On two separate occasions, the white alarm in the room went off without cause, creating significant distress. Additionally, guests frequently gathered outside my door to smoke and talk loudly, making it difficult to relax or rest.

When I approached the front desk the day before checkout to request a copy of my incidental folio, I was informed that it could not be printed. This is highly unprofessional and suggests either a lack of resources or poor management.

To make matters worse, the manager, Narcisa, interrupted my conversation with the guest service representative and accused me—based solely on hearsay from housekeeping staff—of using inappropriate language and playing loud music. These claims are categorically false. I did not play music during my stay and certainly did not speak disrespectfully to anyone on staff.

Furthermore, I was double-charged for a night’s stay, and my incidentals have yet to be refunded. Repeated calls to the front desk have gone unanswered.

The hot tub was out of order for the entire month, which was disappointing, though I will note that the breakfast staff were consistently pleasant and professional.

=)
2/10
Poor
27 May 2025
Lyndsay
I recently stayed in Room 311 and feel compelled to share several serious concerns regarding my experience.

First and foremost, despite explicitly informing the front desk that I did not require housekeeping, a maid attempted to enter my room unannounced. Thankfully, the latch was engaged, or the situation could have been much worse.

On two separate occasions, the white alarm in the room went off without cause, creating significant distress. Additionally, guests frequently gathered outside my door to smoke and talk loudly, making it difficult to relax or rest.

When I approached the front desk the day before checkout to request a copy of my incidental folio, I was informed that it could not be printed. This is highly unprofessional and suggests either a lack of resources or poor management.

To make matters worse, the manager, Narcisa, interrupted my conversation with the guest service representative and accused me—based solely on hearsay from housekeeping staff—of using inappropriate language and playing loud music. These claims are categorically false. I did not play music during my stay and certainly did not speak disrespectfully to anyone on staff.

Furthermore, I was double-charged for a night’s stay, and my incidentals have yet to be refunded. Repeated calls to the front desk have gone unanswered.

The hot tub was out of order for the entire month, which was disappointing, though I will note that the breakfast staff were consistently pleasant and professional.

=)
2/10
Poor
27 May 2025
Lyndsay
I recently stayed in Room 311 and feel compelled to share several serious concerns regarding my experience.

First and foremost, despite explicitly informing the front desk that I did not require housekeeping, a maid attempted to enter my room unannounced. Thankfully, the latch was engaged, or the situation could have been much worse.

On two separate occasions, the white alarm in the room went off without cause, creating significant distress. Additionally, guests frequently gathered outside my door to smoke and talk loudly, making it difficult to relax or rest.

When I approached the front desk the day before checkout to request a copy of my incidental folio, I was informed that it could not be printed. This is highly unprofessional and suggests either a lack of resources or poor management.

To make matters worse, the manager, Narcisa, interrupted my conversation with the guest service representative and accused me—based solely on hearsay from housekeeping staff—of using inappropriate language and playing loud music. These claims are categorically false. I did not play music during my stay and certainly did not speak disrespectfully to anyone on staff.

Furthermore, I was double-charged for a night’s stay, and my incidentals have yet to be refunded. Repeated calls to the front desk have gone unanswered.

The hot tub was out of order for the entire month, which was disappointing, though I will note that the breakfast staff were consistently pleasant and professional.

=)
2/10
Poor
27 May 2025
Lyndsay
I recently stayed in Room 311 and feel compelled to share several serious concerns regarding my experience.

First and foremost, despite explicitly informing the front desk that I did not require housekeeping, a maid attempted to enter my room unannounced. Thankfully, the latch was engaged, or the situation could have been much worse.

On two separate occasions, the white alarm in the room went off without cause, creating significant distress. Additionally, guests frequently gathered outside my door to smoke and talk loudly, making it difficult to relax or rest.

When I approached the front desk the day before checkout to request a copy of my incidental folio, I was informed that it could not be printed. This is highly unprofessional and suggests either a lack of resources or poor management.

To make matters worse, the manager, Narcisa, interrupted my conversation with the guest service representative and accused me—based solely on hearsay from housekeeping staff—of using inappropriate language and playing loud music. These claims are categorically false. I did not play music during my stay and certainly did not speak disrespectfully to anyone on staff.

Furthermore, I was double-charged for a night’s stay, and my incidentals have yet to be refunded. Repeated calls to the front desk have gone unanswered.

The hot tub was out of order for the entire month, which was disappointing, though I will note that the breakfast staff were consistently pleasant and professional.

=)
2/10
Poor
27 May 2025
Lyndsay
I recently stayed in Room 311 and feel compelled to share several serious concerns regarding my experience.

First and foremost, despite explicitly informing the front desk that I did not require housekeeping, a maid attempted to enter my room unannounced. Thankfully, the latch was engaged, or the situation could have been much worse.

On two separate occasions, the white alarm in the room went off without cause, creating significant distress. Additionally, guests frequently gathered outside my door to smoke and talk loudly, making it difficult to relax or rest.

When I approached the front desk the day before checkout to request a copy of my incidental folio, I was informed that it could not be printed. This is highly unprofessional and suggests either a lack of resources or poor management.

To make matters worse, the manager, Narcisa, interrupted my conversation with the guest service representative and accused me—based solely on hearsay from housekeeping staff—of using inappropriate language and playing loud music. These claims are categorically false. I did not play music during my stay and certainly did not speak disrespectfully to anyone on staff.

Furthermore, I was double-charged for a night’s stay, and my incidentals have yet to be refunded. Repeated calls to the front desk have gone unanswered.

The hot tub was out of order for the entire month, which was disappointing, though I will note that the breakfast staff were consistently pleasant and professional.

=)
4/10
Poor
21 May 2025
Gayle

Hotel great guests not so much

Fire alarm in the middle of the night and woke us up with this terrible screeching, strobe light. After about two hours we got back to sleep the next night. There was a guy above us that was wandering all night in his room really noisy at midnight
Friends_and_family Family
10/10
Exceptional
23 Apr 2025
Lyndsay
Excellent and comfy all around
10/10
Exceptional
20 Apr 2025
Barbara
Coffee in the rooms and a refrigerator.
Leisure Family
10/10
Exceptional
14 Jan 2025
Carolyn

Loved my stay

Comfortable and convenient
Self
10/10
Exceptional
13 Jan 2025
Carolyn
Comfortable clean and convenient
Self
10/10
Exceptional
08 Jan 2025
Carolyn

Ask what the deposit is before you give cr car

Well, I was overcharged today as I extended my stay I’m going to be extending it an extra two days checking out Friday morning so I didn’t like how they charged me 300 a night plus a $500 deposit. I was very disappointed in that fact.
Business Self
4/10
Poor
06 Jan 2025
Gayle

Just ok not great at all

Door was very hard to work for a 4 star hotel. Key was fine but door handle extremely hard to push down. Tv remote worked terrible and had a hard time turning on.
Friends_and_family Family
8/10
Excellent
22 Dec 2024
mee
The room is clean
6/10
Pleasant
09 Dec 2024
Michael
Very old and outdated property.
10/10
Exceptional
03 Dec 2024
Krisztina
The front desk staff is exceptional! Friendly and kind at all times.
Leisure
10/10
Exceptional
29 Nov 2024
katie
Clean and comfortable for a one night stay
10/10
Exceptional
14 Nov 2024
Donna

Necessary stay before early morning surgery

Very clean, pleasant room! We booked this hotel due to an early morning surgical procedure.







Friends_and_family Family
10/10
Exceptional
25 Oct 2024
Amber
Spacious, clean and comfortable rooms
10/10
Exceptional
11 Oct 2024
Kristina
Great stay
Leisure Friends
8/10
Excellent
23 Sep 2024
Kavita

Could use some updating.

Old hotel. Room is updated but could use some rethinking - eg the charging ports in bed posts don’t work or were too loose
Location is good. Safe area. Walking distance to restaurants. Parking spaces are really narrow.
I asked for room to be vaccumed as they had not cleaned below couches when I checked in but never happened in my 5 night stay. Although they did change towels.
Business
10/10
Exceptional
24 Jul 2024
Verified traveler
I’m happy to say It was good
Friends_and_family Family
10/10
Exceptional
29 Apr 2024
Kohler

Great place to stay

Had a 2 bed with hide a bed for a family of 5 with dog. Breakfast was great and location / facility great
Business Family
10/10
Exceptional
28 Apr 2024
Poonam
I like front desk who was great!
Leisure Family
10/10
Exceptional
22 Apr 2024
Stephen
Good location, comfortable room, excellent breakfast choices
Friends_and_family Family
6/10
Pleasant
20 Apr 2024
Scott
Average at best. Property is old and needs renovation.
Leisure Family
6/10
Pleasant
18 Apr 2024
Elena
Nice hotel, clean rooms and bathrooms. Great breakfast.
Unfortunately - there is a large construction, and by some reason they work overnight - so if you would like to hear a sledge hammer from 10pm to 4am - please ask to be in the city facing room :)
Again - not a hotel's fault.
Business
10/10
Exceptional
15 Mar 2024
Leslie
It’s time for them to update the funky old carpet in the room. Other than that it was fantastic
Business Self
10/10
Exceptional
01 Mar 2024
Richard
Loved my stay. Staff were very friendly and the room was roomy and clean
Leisure Partner
8/10
Excellent
21 Nov 2023
Paul
Quit and clean.
Leisure Family
6/10
Pleasant
14 Nov 2023
Kristiina
The suite was ok. The housekeepers need to check the walls in the bathrooms because people with long hair had their hair all over the walls. A bit gross.
Also, because our daughter got sick overnight, I asked to have the bed sheets changed out because we had to strip them. Front desk and manager said they don't clean the rooms if only staying 3 nights. But I explained that it was an accident and sheets needed to be changed. They said \"no, sorry.\"
They said I could change them myself if I wanted to.
Anyhow... this is the first time I've ever been told (at a hotel) that they could not help. They said there was no one available to change sheets (even though there was a housekeeper across the hall from our room).
Nonetheless, that put a bad taste in our mouth. Also, remote was not working and overall, an ok stay, but I would not stay here again.
10/10
Exceptional
06 Nov 2023
Tricia
Everything about it was good
Self
10/10
Exceptional
04 Nov 2023
David
Property was clean and easy to get to suite.
Leisure Family
10/10
Exceptional
03 Nov 2023
Mike
Great location and great property
Business_and_leisure Self
2/10
Poor
04 Sep 2023
Cameron
Charged for parking even though didn’t park there and told reception on arrival we would not be parking a vehicle there.
6/10
Pleasant
17 Jul 2023
Verified traveler

So close

Welll- checked in at 3:00 and we were told the room wasnt ready for another hour... waited in my brother in laws room. His AC went out... asked hotel to correct the situation... they came into his room 20 mins later-door left wide open because of the excessive heat that was building in room and we had three kids with us. They threatened us with a $300 fine for marijuana smoke.. which was absurd and insulting- we had children in our room AND the door was left open due to the heat but claimed they \"smelled it in the hallway\" (San Ramon was on an excessive heat warning) They claimed to have an engineer coming out, as another room also had issues with their AC... we asked that they focus on the AC issue... They left.. no fine btw.. they moved my brother in law into another room.. our room was finally ready... they gave us the keys to the wrong room, discovered after we walked into another guests room.. went back to reception, finally got the right room key.. we were settled around 5:00pm

Took kids to pool later that night, we were told the pool closes at 10pm, got kids out by 9:55- Noticed a group of teenage girls were allowed to hangout till 11:00pm..

I stay at residence Inns by marriot often, because theyre great places for families. The room was great, $400 for a two bedroom suite. We had family come back to our room after the Service to look over old family photos. The housekeeper was very sweet.. but the staff at the front need to get some retraining. Do better.
Friends_and_family Family
10/10
Exceptional
15 Jul 2023
Jane
Excellent breakfast!!
8/10
Excellent
30 Apr 2023
Adriana
Very spacious rooms.
Leisure Family_with_children
10/10
Exceptional
17 Apr 2023
Miguel
all good
Business Self
10/10
Exceptional
10 Apr 2023
Mai
Compact parking spaces were extremely tight even for compact cars. Other than that everything else was amazing!
Leisure Family_with_children
10/10
Exceptional
08 Jan 2023
Garnet

Plenty of space.

Exactly what we needed.
Partner
10/10
Exceptional
31 Dec 2022
lucy
We stayed here with a high school basketball team for a basketball tournament. Amenities include suites with full kitchens, breakfast, pool/hot tub, laundry and a basketball hoop. This place was clean and comfortable, and the staff was incredibly helpful and friendly. I would absolutely recommend this place for a stay. The location is also terrific. It is close to grocery stores, restaurants and coffee!
Leisure Family
10/10
Exceptional
27 Dec 2022
Verified traveler

😁😁

Comfortable and close to my needs.
Friends_and_family Family
10/10
Exceptional
18 Dec 2022
Christopher
Great place to stay. Parking slots are so close together you can’t get in or out of your car. Otherwise very nice.
Partner
4/10
Poor
27 Nov 2022
William
The stay was very disappointing. The people at the desk were not polite and they did not know what they were doing. We were locked out of our room because of a mistake they made and we couldn’t get back in at 2 AM.
Friends_and_family Family
10/10
Exceptional
11 Sep 2022
javier

excellent

it was very very good excellent
Friends_and_family Family
8/10
Excellent
14 Aug 2022
Jorge
Nice place., comfortable and quiet.
Good relation price and service.
The included breakfast is fine, but they could have a little more variety to choose from.
Business Family
4/10
Poor
26 Jun 2022
Giovanna
Pros: City Center close by for shopping and restaurants. Next door is a library, Trader Joe’s, Starbucks and places to eat. Across the street is Central Park which is great for kids. We got the pool to ourselves most of the time.
Cons: Dated and dirty! Carpets were filthy which made the kids’ feet black. Curtains and surfaces dusty. Very basic bathroom/shower tub and toiletries. Cigarette butts all over in the parking lot right outside our room. Cable was basic. All the outlets were old and I could not get any of my chargers/plug ins to stay in place. They literally would just fall off. Went to use the microwave and someone else’s nasty old food was inside!

Note: staff was 100 percent accommodating. Offered to move us to another room. It was less dirty than the original room.
Leisure Family_with_children
10/10
Exceptional
06 Jun 2022
Mary

Comfortable, roomy and great breakfast!

Wonderful amenities, shower was fantastic and the bed/ mattress—-slept like a baby. Very roomy and comfortable. Breakfast was outstanding, best I have had that was included with room. Only down side was no USB ports for our devices but we managed. Staff was wonderful too!!
6/10
Pleasant
06 Jun 2022
Toby
Nice clean site, spacious rooms with kitchens
Leisure Self
8/10
Excellent
23 May 2022
Kristine
We got our room late due to late check outs and late cleaning. They were able to accommodate free parking, but after a long drive and exhaustion, it felt like it wasn’t enough. My key kept deactivating. Luckily there was an extra key. A/C didn’t work well at night. But, overall it was a nice peaceful stay. It was a nice area to stay in for a family.
Leisure Family
8/10
Excellent
25 Apr 2022
Wendy
We've stayed at other Residence Inns before and this one seems a bit dated. It was fairly clean but the pullout had a big stain on the mattress. Other beds were comfortable and amenities were great. Staff was very nice and breakfast was so-so, like prepackaged school lunch breakfast sandwiches. There were other options too, and coffee was strong. Surrounding area is great, tons of restaurants and grocery stores, etc.
Leisure Family
10/10
Exceptional
19 Apr 2022
Scott
Only there one night but it was very nice. Lots of parties so a few hours and of course, a nights rest with comfort and quiet was delightful
Friends_and_family Family
10/10
Exceptional
17 Mar 2022
Verified traveler
The staff were very welcoming, friendly and courteous. The location was great! I’ll stay there again.
The room could use more wastebaskets or at least a recycling container.
Self
8/10
Excellent
07 Mar 2022
Gabrielle
Nice place. Good location
Leisure Pet
10/10
Exceptional
31 Jan 2022
Aaron
Everything was very nice about the place except the gym was very sad.
Leisure Family
6/10
Pleasant
22 Jan 2022
Samela
I was moved from my originally room to another room dur to lack of cleanliness. The 2nd room was better but not the best, not disgusting but definitely not COVID standard clean. Breakfast was basic and so was the gym.
Business_and_leisure Self
2/10
Poor
30 Dec 2021
shaeen

pet hair all over

the room was infested with pet hair. we didn't realize until we saw pet hair on my laptop which is black. upon complaining the hotel didn't do anything about it...
Friends_and_family Family
10/10
Exceptional
30 Oct 2021
Eileen
I like the apartment style rooms. Perfect.
Leisure Family
6/10
Pleasant
12 Sep 2021
Martin
We had trouble finding parking. Most of the compact vehicles were parked in “standard” parking spots and there were many “compact” parking spots vacant. I do not have a compact vehicle, therefore, I had trouble finding parking.
Then there was the first “non-smoking room” that smelled intensely smoky inside. We needed to ask for another room. Then the toilet did not stop running. I notified the clerk as we were leaving and she said the maintenance person would look into it.
Other than those problems our stay was good.
The breakfast is definitely “lacking” in this time of COVID. Very Sad!
Leisure Family
8/10
Excellent
24 Aug 2021
THY
Stayed overnight for a soccer tournament. It was great for what I needed.
Family_with_children
8/10
Excellent
06 Aug 2021
Darius
Good experience.
8/10
Excellent
30 Jul 2021
Kristine Chua
Spacious room with almost everything that you need
Leisure Friends
8/10
Excellent
10 Jun 2021
Verified traveler
I did not like the thin t. p
The $10 a night parking was not disclosed
The room was very good and clean.
The staff was excellent.
Leisure Family
10/10
Exceptional
08 Jun 2021
Verified traveler
Clean
Leisure Family
10/10
Exceptional
25 May 2021
Verified traveler
Very nice property . The area was pleasant and quiet.
Leisure Partner
10/10
Exceptional
10 May 2021
Joanne

Returning customer

This is my 2nd time staying at this location! I love it! The bed is comfortable everything is very clean and I love if I choose to cook I can and the convenience of restaurants and stores are within walking distance. I will return and I hope when I do the pool is open!
Partner
10/10
Exceptional
10 May 2021
Darrell
nice place for a good rate. the only negative was that they added $10 per night for parking
Partner
10/10
Exceptional
10 May 2021
Verified traveler
The room and staff were excellent! Would stay again! Highly recommended.
Leisure Partner
10/10
Exceptional
02 May 2021
Verified traveler
felt like home each unit felt like a apartment complex
Business Family
4/10
Poor
22 Mar 2021
Verified traveler
Hide a bed in the couch was not very comfortable for anybody over 65 pounds. The pillows were not very comfortable. The continental breakfast had enough to satisfy breakfast hunger. The coffee pot was lacking instructions.
Leisure Family_with_children
10/10
Exceptional
19 Mar 2021
Verified traveler
It was clean enough, the carpet and furniture are a little worn, but the bed was great. Kitchen in good condition and all dishes were washed and clean in dishwasher. It was a nice quiet stay.
Leisure Self
10/10
Exceptional
15 Mar 2021
Verified traveler
Nice & clean. Grab n go breakfast due to covid. Was surprised by $10 parking.
8/10
Excellent
06 Jan 2021
Ashraf
It’s not extraordinary accommodation.
The advertisement and service does not match, specially breakfast was nit fabulous as mentioned.
Room service was not regular.
Weekly cleaning is not a good way for service.
Though we had good time.
Friends_and_family Family

Location & surroundings

Residence Inn San Ramon
1071 Market Pl, San Ramon, United States

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Residence Inn San Ramon

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