San Ramon Marriott

6/10

Pleasant

09 Mar 2026

Eric

Very strange check-in encounter.
After confirming I booked/paid for a two bed room with a pool I was given the option to wait for my room or choose a room ready now but without the view. I told them I’d wait.
An older Indian gentlemen’s came over and told me they don’t have anymore rooms with a pool view or rooms with 2 beds. Confused I told him I felt I should get what I paid for. Silence. The. He told me he had “upgraded” me. “For the kids though. If it was for you I would give you ZERO.” As he makes an O with his hand.
I thanked him.
Our room was not an upgrade and looked at a tree and the die of the building.
My 9 yo made a comment that “that man was really mean. Why did he call you a loser?” Interrupte

10/10

Exceptional

06 Mar 2026

Molly

Nice remodel and upgrade to this hotel was a welcome surprise. Super comfortable room, too.

Self

6/10

Pleasant

01 Mar 2026

patrick

Beautiful hotel, check in was quick. Charging 19 dollars for self parking in a lot that the gates are never closed allowing any one to enter is a rip off. Won’t be staying again.

Partner

8/10

Excellent

28 Feb 2026

Ramat

It was a nice stay. No issues.

8/10

Excellent

20 Feb 2026

Amber

Clean room. Although I booked through Expedia, they gave me Marriott membership perks.

Partner

4/10

Poor

09 Feb 2026

Hilary

Beautiful hotel and excellent location, but the stay was ruined by poor noise management and inconsistent staff support. We were placed in the middle of a large wedding block. From around 11 p.m. onward, there was constant yelling, door slamming, running between rooms, and loud balcony activity for hours. We contacted the front desk multiple times and were repeatedly told security or engineering was coming, but nothing changed. Jennifer was unhelpful and ultimately hung up on us. We did not sleep that night.

The next morning, Marcela was kind and offered to refund the night, but said it had to go through Hotels.com. We were also moved to another room since the same group was staying again. When Hotels.com followed up, Trent denied the refund, saying we had been offered a room move—despite the fact that the move was only necessary because the noise issue continued. Resolving this took significant effort.

While the property itself is lovely, the lack of effective security and poor handling of the situation mean we won’t stay here again.

Friends_and_family Family

10/10

Exceptional

07 Feb 2026

Alex

It was amazing. Front desk amazing, very helpful.

10/10

Exceptional

01 Feb 2026

Kim

very clean and nice

Friends_and_family Friends

2/10

Poor

01 Feb 2026

sungyon

There was excessive noise from the room above around 1 a.m., which made it difficult to sleep. The hallway noise from the neighboring room was also quite loud, and the sheets had visible stains, making the room appear unclean.

Business

10/10

Exceptional

25 Jan 2026

Gulbahar

Love the location. Close to shops and restaurants. Front desk is professional and very friendly, satisfied with the service.

10/10

Exceptional

22 Jan 2026

Kecia

Everything was good.

10/10

Exceptional

13 Jan 2026

loretta a

Great staff both at the desk and in the restaurant inverted clean

Friends_and_family Family

10/10

Exceptional

11 Jan 2026

Rodolfo

Everything was perfect

6/10

Pleasant

09 Jan 2026

Cynthia

The front desk staff was courteous but the room was not clean. There were candy wrappers on the floor near the bed and the sheets were dirty - brown crumbs under the blanket in one of the beds.

Friends_and_family Family

6/10

Pleasant

08 Jan 2026

Angela

Overall, the place was quiet and pleasant! Front desk was very helpful!!

Leisure Partner

4/10

Poor

04 Jan 2026

Judith

The hotel is beautiful but the emergency alarmed was triggered in the middle of the night and we had to evacuate only to be told it was an accident.

2/10

Poor

02 Jan 2026

AVEDIS

We found a roach in our room.No indoor pool and no one in the restaurant helped us get s

10/10

Exceptional

31 Dec 2025

Sakina

Giid

10/10

Exceptional

26 Dec 2025

Rufino

Fantastic place to stay! Clean, quiet and comfortable.

10/10

Exceptional

23 Dec 2025

Tim

Really good and the side of bacon was a gerious portion.

Business

8/10

Excellent

22 Dec 2025

Brie

Beautiful grounds

Friends_and_family Family

10/10

Exceptional

20 Dec 2025

Vanessa

The room was clean, the place was super quiet which was amazing, staff friendly, lots of parking! A very good stay. Very happy!

Leisure Partner

8/10

Excellent

12 Dec 2025

Jason W

our room was great, far away from everything, which was good because they had multiple holiday parties every night and it was so loud in the lobby

Leisure Family

10/10

Exceptional

11 Dec 2025

Michael

.

6/10

Pleasant

08 Dec 2025

Denise

The heat didn't work. The outlet didn't work. Not a bad location

Leisure Family

8/10

Excellent

07 Dec 2025

Elena

Everything was good

6/10

Pleasant

07 Dec 2025

Jose

The hotel booked us the wrong room. I booked 2 queen beds and paid extra for parking and free wifi. I was given a room with 1 queen bed. I then had to argue with the staff about the reservation. They stated that booking through Expedia did not guarantee the room that you pay for. Once the issue was sorted out, I went to your room. Wifi was an addition amount for the night even though I had paid for it thru Expedia.

Leisure Family_with_children

10/10

Exceptional

02 Dec 2025

Amy

All in all good trip.

Friends_and_family Friends

10/10

Exceptional

01 Dec 2025

Jane

Staff is pleasant and very helpful!
Breakfast was good ( room service) but stuffed in a small box and very difficult to eat.. everything was on top of each other.

10/10

Exceptional

01 Dec 2025

John L

Room was very well cleaned and staff provided amenities to insure comfort was provided

Business Family

6/10

Pleasant

30 Nov 2025

Melissa

I have stayed at this property a few times, and this is the first time that I was not very happy with my room. The room was not properly cleaned in many areas, the shower was broken, and the floors were dirty. I did not eat at the restuarant this time, but I have in the past. The shopping down the way is awesome.

Leisure Family

10/10

Exceptional

29 Nov 2025

Amy

Excellent staff!

Leisure Partner

10/10

Exceptional

29 Nov 2025

Wanjiku

Room was spotless comfortable and the staff was amazing

Leisure Partner

8/10

Excellent

28 Nov 2025

John

Clean, comfortable room. Pay for WiFi was ridiculous. Water pressure in shower a bit low. Lighting in bathroom less than adequate.

Leisure Partner

8/10

Excellent

17 Nov 2025

Mark

Pros: Courteous staff, clean and attractive decor.

Cons: Room had a bad smell. According to staff they were having plumbing issues. Kitchen was closed so I had to go elsewhere for breakfast. Inconvenient, and a hassle.

Business_and_leisure Self

10/10

Exceptional

08 Nov 2025

winston

Clean and comfy room

Business

10/10

Exceptional

08 Nov 2025

Wendy

Wonderful accommodations!!

6/10

Pleasant

26 Oct 2025

joseph

Property is nice. Outside is within walking distance to shops and has a beautiful walking path nearby.

Our initial room had a beautiful and quiet view.
However, the room had toilet issues and tv connectivity problems. So we lost one night of a functioning room.

We were moved to another room.

It’s my fault for not protesting but the room was smaller, next to the elevator and view was of the air conditioning units.

Next 3 nights was filled with kids running around and not being to open the sliding door for too long since the noise of the ac unit was loud and sun hit the balcony.

That was my experience. Location is beautiful but unfortunately we drew the shortest straw on this trip.

Leisure Family

6/10

Pleasant

21 Oct 2025

Elizabeth

This Marriott lobby was old , dark

10/10

Exceptional

20 Oct 2025

Kallie

Clean, comfortable, and quiet (even though there were a million soccer players and a wedding there). Didn’t hate the pillows. Check in and out was easy.

Friends_and_family Family

8/10

Excellent

19 Oct 2025

Dale

Overall good experience.

Friends_and_family Family

2/10

Poor

19 Oct 2025

Jawon

Couldn’t sleep at night because of the door slamming noises. Very heavy metal room door.

Business Self

10/10

Exceptional

13 Oct 2025

Matthew

No food provided

Friends_and_family Family

6/10

Pleasant

06 Oct 2025

Vishal

Great location

8/10

Excellent

05 Oct 2025

Cliff

Clean room

Partner

10/10

Exceptional

05 Oct 2025

Kimberly

Very clean property, check in smooth. Rooms are quite nice!

Business Self

6/10

Pleasant

05 Oct 2025

Benjamin

Internet was an additional charge.

Business

6/10

Pleasant

04 Oct 2025

Christopher

It was very noisy with guests talking loudly in corridors until early hours of the morning.

Leisure Self

10/10

Exceptional

02 Oct 2025

Art

Everything was as expected..

Business

10/10

Exceptional

18 Sep 2025

Crystaljade

The hotel was very nice on the out. Our room was also nice. We liked that we had a balcony. The view was nice.

Leisure Partner

10/10

Exceptional

14 Sep 2025

Rebecca

Pool and firepit

6/10

Pleasant

13 Sep 2025

Tracie

Rooms are so-so. Traveled with a group and 2 of 3 rooms had a terrible view of roof full of AC units. Rooms are updated but still could use some improvement.
We were woken up by a group of folks partying at 2:30 am. This went on for over an hour.

Location is nice, close to the mall and several restaurants.

Leisure Family

10/10

Exceptional

07 Sep 2025

Jane

Front desk staff is excellent & Tam and other bartender were so fun & personable

Leisure Partner

10/10

Exceptional

31 Aug 2025

Tim

Everything went smoothly and the staff was very helpful

Friends_and_family Family

10/10

Exceptional

27 Aug 2025

Paul

It's very convenient right off the 680, near Danville and the Bay area.

Leisure Family

10/10

Exceptional

25 Aug 2025

Kevin

Great location, very clean and good customer service!

Business_and_leisure Family

10/10

Exceptional

24 Aug 2025

Norma

Nice

Leisure Partner

10/10

Exceptional

19 Aug 2025

Silvia

Parking should be included.

10/10

Exceptional

09 Aug 2025

Suzanne

Fabulous place to stay

Everything was FABULOUS. Beds comfy, pillows glorious, rooms very clean and lovely! We had breakfast annd dinner in the restaurant in the lobby twice. The food and service was excellent.
Only complaint is front desk agent that checked us in for not explain that the room key opened and closed the parking lot gate. I couldn’t figure out how to open it and paid the $14 fee twice with a credit card at the gate only to find out I was also charged for the parking on my bill. When I checked out, the front desk did credit me for the error.

Partner

10/10

Exceptional

03 Aug 2025

Chelsea

Great staff and great location!

Leisure Family_with_children

10/10

Exceptional

01 Aug 2025

Shaquala

Giovonni was a superstar! He was so pleasant to work with. It was a busy time when I stayed -soccer team was there as well as another event so it was noisy and busy all night. Non stop yelling and running down the halls but hey you only get to live once. Whenever I’m back for business I stay here.

Business Partner

10/10

Exceptional

31 Jul 2025

Silvia

Friendly staff in the restaurant/bar!

Leisure Partner

6/10

Pleasant

28 Jul 2025

Sandra

Overbooked

Unfortunately we learn at check in that the hotel overbooked. There was no 2 queens available and had to settle for a king bed with a rollaway bed. Our family of four was very crowded.

Friends_and_family Family

2/10

Poor

27 Jul 2025

Casey

I have stayed here several times. This time, the service was poor. They checked us in, but used my card to pay for another person’s room, then said we weren’t checked in. We weren’t given enough towels. We were supposed to have a rollaway and that took several times to get it. Something went missing in my room and they gave me the run around and would not help me or let me talk with the managers. I will never return. Also, the key cards rarely work. They need to update their doors.

Leisure Family

10/10

Exceptional

26 Jul 2025

Helenka Renee

I was checked in and greeted right away by the front desk gentleman. He instantly recognized my gold status and offered me the late check out and moved me to the top floor. I inquired about the executive lounge and he explained that when you book through a third party the lounge is not included, but that I would have to pay $25 to utilize the lounge room. Since I was meeting family in a few minutes I decided to not take the opportunity to use the lounge at that time. I was very happy with my stay at this Marriott location and will stay here again when the opportunity arises.

Leisure Self

6/10

Pleasant

21 Jul 2025

Pejman

As a BonVoy member, I usually stay at Marriott properties. This time, we stayed at Marriott San Ramon for a night on Saturday. Everything in terms of room itself was OK and as expected; however, we had two issues that I think are worth mentioning:

1. They assigned a room to use right in front of the elevator. We had a lot of noise issue starting from 10pm onward and at that time, it was too late for us to move to a different room. The issue continued until about 2am, which made it really hard to have a good night sleep. Usually, they would ask us if we have a room location preference but this time, it was just assigned to us.

2. We booked at room for 3 people (a King bed plus a sofa bed). The sofa bed needed a blanket and linen (pillows were in the closet). We called asked for the linen and blanket but it took over 1.5 hours for them to deliver it, by which time we were already in bed.

We usually have a very positive experience at Marriott and I am sure these are exceptions. I appreciate that hotel staff cannot control their guests behavior when leaving the elevator, but I wanted to let future guests know that this Marriott may not be as family-friendly as I thought and you should specifically ask for a quiet room at the end of a corridor if you are considering this hotel. Also, when you are booking, consider that their \"sofabed\" is not like a sofa that converts to a bed with a proper mattress. It's like sleeping on a sofa at a friend's house!

Leisure Family

10/10

Exceptional

20 Jul 2025

Kristen

Great location, clean, nice room.

Leisure Partner

10/10

Exceptional

17 Jul 2025

Seth

A beautiful back woman at the front reception desk, who’s name escapes me, helped me and went above and beyond when I ordered pizza. She went as far as to get me two plates and napkins. So sweet. Unforgettable service.

Leisure Partner

10/10

Exceptional

14 Jul 2025

Charles

Excellent facility. Nicely refurbished rooms

Leisure Self

2/10

Poor

14 Jul 2025

Ana

I had reserved my room a couple of months in advance. I flew from Florida to California which was a 7 hour flight. On my arrival to the hotel, they notified me that they were sold out and were not able to accommodate the two queen size beds room I had reserved for three adults. They could only offer a one queen size bed room and were expecting three adults to share it. They said they had a large wedding party that took up all the two queen bed rooms. I was very upset.

Leisure Family

10/10

Exceptional

13 Jul 2025

Deepak

It was a pleasant stay

Leisure Family_with_children

8/10

Excellent

12 Jul 2025

Alan

Very nice hotel, centrally located very comfortable beds.

Business Self

10/10

Exceptional

06 Jul 2025

Denise

Beautiful property. Friendly staff and nice clean comfortable rooms.

Leisure Family

8/10

Excellent

06 Jul 2025

Maria

The outdoor pool could use a cleaning and water treatment.

Business_and_leisure

10/10

Exceptional

06 Jul 2025

Delores

One of the Best Marriott I’ve been in across the county.. Highly recommend staying here. Great for Business & Leisure with family. Bar & Dining super Chef. Pool & Movies for all. Shopping so near. So Happy to find this hotel even told family to tell visitors to stay here.

Leisure Friends

10/10

Exceptional

01 Jul 2025

Deva

amazing experience

10/10

Exceptional

23 Jun 2025

John

The staff was very friendly.

Leisure Family

10/10

Exceptional

23 Jun 2025

Henry

Bonvoy

On checking in, I requested the counter guy if he can obtain my Bonvoy number since I lost it. He claimed that it would required manager approval and might take couple of days. On checking out, I asked the counter guy if my Bonvoy number has been found. He said no, but was helpful enough to locate it and send it to me through email just couple hours later.

Self

10/10

Exceptional

23 Jun 2025

Francis

Beautiful property, quite, great service

Business_and_leisure Family

10/10

Exceptional

22 Jun 2025

Sally

With all the redwood trees in the surrounding, the hotel felt like a retreat site.

Leisure Family

6/10

Pleasant

09 Jun 2025

monica

JUST OK

I have stayed here before & loved the decor, amenities & overall closeness to many good restaurants & bars nearby- this time there was a Quinceañera going on all night at the property- there were underaged kids running up & down the halls of my floor from 9pm-about 11:45pm- they were using a room across the hall from me as a party room, coming back and forth from the party multiple times, blasting music & spilling out onto the hall being super loud- I waited till after 10pm to call the front desk lobby as I could also see there was a woman across from me who kept coming out also with her small child who was probably trying to sleep- Front desk agent was so short with me & told me there was a party-kind of like just deal w/ it. I told him I was aware & understood, but there was a lot of commotion and underaged kids using the room to drink & be super loud, he said security would go up & check it out. Security showed up probably 20 min later- verbatim told them that he didn't care what they do, they just need to keep it down because fellow hotel guests are complaining- when the kids left back down to the party one of them flipped off the hotel guests doors - it was poorly managed in my opinion. The party should stay downstairs & if people come back to their room they should be mindful of other guests esp so late- & front desk staff should be more apologetic w/ the complaints & not like we were the ones hassling them. The noise finally died down around midnight- I got no sleep-

Partner

10/10

Exceptional

03 Jun 2025

James

Great hotel

Partner

6/10

Pleasant

02 Jun 2025

Tim

We found out later in the day of our arrival we were given a room that was out of inventory. The room was incomplete. There was suppose to be a lounge chair and there was none.

10/10

Exceptional

01 Jun 2025

RICARDO AARON

Stay here rather than SFO

10/10

Exceptional

31 May 2025

Abigail

Very nice hotel!

Leisure Friends

10/10

Exceptional

29 May 2025

Lyann

Great service and comfortable rooms

10/10

Exceptional

29 May 2025

Mickele

The server doing the breakfast hour was a great host and very accommodating

Business Family

4/10

Poor

28 May 2025

Maria

Not much to say. I’m not sure if it’s because we didn’t meet the profile of high end. It did feel like we got treated like whatever. We got the incorrect room, not much information when checking in. And when I went back down to advice them that I had gotten the incorrect room, she made an excuse about third party booking. Like it was my fault for booking with Expedia. I happen to love booking through Expedia and they’re amazing deals so that definitely rubbed me the wrong way. As much as it was “fancy”. I wouldn’t stay there due to their staff.

10/10

Exceptional

23 May 2025

Megan

Clean, walkable to shops and restaurants, friendly staff

10/10

Exceptional

21 May 2025

Sheree

Ideal

Ideal spot for my business meeting. Grounds are lovely and the hotel is very accommodating.

Business

6/10

Pleasant

19 May 2025

Omar

It was comfortable but I had some issues with the parking. And the price went up. Don’t think it was worth the price.

Leisure Partner

10/10

Exceptional

17 May 2025

John

Great experience

10/10

Exceptional

11 May 2025

MIHAMMED

Thank you,
Trent & Malia from Reception,
Jenny from the M Club.

You truly made my two-week stay in your great hotel a fantastic experience.

I’m so glad to be a Marriott member, and I’ve found it genuinely beneficial during these days.

I’m sure I’ll be back to Marriott soon—whether in the USA or any other country.

Dr. Mohammed

Business

2/10

Poor

11 May 2025

Verified traveler

The property was clean. The service and guest accommodation was the worst ive ever experienced. I was wuth ny sick 8 yo at midnight cgecking in after a 2 hour druve, we were tired. My vank cars wasn't working and i couldn't get ahold of my bank fir tge incidental charge onky vecause i paid for room online already. The night audit wouldn't check me in abd told me if i didnt pay the incidental of 50 i would have to eat what i already paid fir tge room. I asked if i xan pay in the morning when my bank opened or something and she refused. She said theres nothing the hotel can do and i woukd gave to leave the hotel. I told her i woukd have to sleep in the xar with my sick child and she said, \"im sorry but that us up yo you just dont do it on the hotel property \" i was beyond flabbergasted. I had to call my boss an attorney and he had to pay my incidental so we dont sleep in the car. Ive never been treated like garbage until this incident at your hotel!!@@

10/10

Exceptional

04 May 2025

Kristi

Nice property overall. Spacious room, nice pool, good staff!

Leisure Partner

10/10

Exceptional

03 May 2025

Dan

all good

10/10

Exceptional

02 May 2025

Pamela

Beautiful property, the was very staff friendly, and it’s an excellent location!

Leisure Family

10/10

Exceptional

02 May 2025

kendall

I love the staff very accommodating I am a bonvue member also and they let me use my upgrades My Perks I got to visit the new M Club very very nice to have a super friendly you got to give it a try

Leisure Partner

10/10

Exceptional

01 May 2025

Fernando

Excellent property, and great staff

10/10

Exceptional

01 May 2025

Ravi

Very nice Marriott facility that is located close to the San Ramon City center development with easy access to shopping, entertainment, dining and walking trails. The staff are ever friendly and customer focused. It is also pet friendly!

Leisure Pet