Four Points by Sheraton Pleasanton

10/10

Exceptional

09 Mar 2026

Heather

The property was beautiful and the rooms seem to have been upgraded. Pleasantly surprised that there was a microwave in addition to the minifridge. Ate at Pivot and the portions were large enough that we had leftovers for the next day. This is our new favorite property when we visit the Tri-Valley.

Friends_and_family Family

10/10

Exceptional

09 Mar 2026

James

Beautiful outdoor area surrounding pool area.
Mallard ducks swimming in waterways.

Partner

8/10

Excellent

09 Mar 2026

Norma G.

all was in great condition and enjoyed our stay. Staff was outstanding

Partner

10/10

Exceptional

08 Mar 2026

Lynda

Really nice, very clean, beautiful grounds. The only negative is that there is no room service.

Pet

10/10

Exceptional

07 Mar 2026

Tony

Great staff and nice rooms. Convenient to lots of restaurants. Very close to the 580 freeway. It's expensive though.

Partner

2/10

Poor

05 Mar 2026

Barbara

Considering I cancelled that on February 28, and never stayed there but still got charged~~ not happy at all.

10/10

Exceptional

03 Mar 2026

Jason

Rooms are clean and comfortable

Self

8/10

Excellent

02 Mar 2026

Makiko

I wish I knew I had to pay $10/day for parking. If it was in fine prints, you need to make it clear.

10/10

Exceptional

27 Feb 2026

Greg

Clean pleasant staff.

Partner

10/10

Exceptional

26 Feb 2026

Kristy

Yes clean room. Quiet

10/10

Exceptional

23 Feb 2026

Jonathan

Great stay, clean room, good location, and awesome customer service.

Partner

8/10

Excellent

19 Feb 2026

Theresa

Room was clean. Hotel was within walking distance to BART station.

Partner

6/10

Pleasant

18 Feb 2026

TEJASH

Ok

Self

10/10

Exceptional

17 Feb 2026

Tom

Staff was very good. Thank you, Tom loves Lisa Dawn Brown from Danville, San Ramon and UCLA spirit squad...lol

10/10

Exceptional

15 Feb 2026

Lee

The staff, the cleanliness and the bed

Partner

10/10

Exceptional

15 Feb 2026

Robert

The front staff was phenomenal when checking in.

10/10

Exceptional

14 Feb 2026

Jason

Great room, spacious bathroom and a very comfortable bed. Would come back if I had the chance

6/10

Pleasant

13 Feb 2026

David

Room could be much cleaner and just as many decaf coffees as regular. And charging 10 to park is just stupid.

Self

10/10

Exceptional

30 Jan 2026

Donald

Yes very much so bed always done bathroom clean

Business

10/10

Exceptional

29 Jan 2026

Bradley

Staff and services is always good

Business

10/10

Exceptional

21 Jan 2026

Joe

Great service and Hotel. Wish the coffee was hotter. Maybe the carafes need to be replaced. Rooms are clean and the grounds are amazing

10/10

Exceptional

19 Jan 2026

Jean

The room was immaculate. The staff was friendly. It was a very comfortable bed. It was very quiet and peaceful.

Partner

10/10

Exceptional

12 Jan 2026

Dongdong

Starr

Business_and_leisure Family

10/10

Exceptional

07 Jan 2026

Lan

Excellent service! Room was very clean and all staff there are very friendly! If i have the chance i will definitely stay with this hotel ever again!

Leisure Friends

8/10

Excellent

06 Jan 2026

Roberta

Room was clean - enjoyed the fitness center

Leisure Partner

10/10

Exceptional

03 Jan 2026

Megan

Clean room, quiet neighborhood, convenient location.

Leisure

10/10

Exceptional

01 Jan 2026

Vanessa

Staff was friendly! Rooms were cozy!

Family

10/10

Exceptional

31 Dec 2025

Bryan

The room is very clean the staff is excellent and the little cookies they leave out for you are the best

Partner

4/10

Poor

30 Dec 2025

Gowrishankar

Apretty bad experience staying there. The rooms were spacious and the beds were comfortable, but the room was very dimly lit with no central lighting. The check-in process was a hassle, as we could not easily find the lobby and there were no clear directions.

The major issues started on our third day, when someone had tried to break into our car the previous night. An unknown key-type device was left in our driver-side door keyhole in the morning. This made us feel very unsafe.

When we returned to our room that night, the room’s door lock was damaged and would not open. We had to wait outside for at least 30 minutes with our bags until the receptionist could shift us to a different room. We then had to hastily move all of our belongings from the old room to the new one within a few minutes once the door was broken open. The new room’s bathroom also smelled extremely bad upon arrival.

After all these disappointing experiences, we did not feel safe continuing our stay, so we checked out early on our last day. I reported all of these issues with the receptionist as well.

Friends_and_family Family

6/10

Pleasant

28 Dec 2025

Hector

Shower was not clean. Disappointed

10/10

Exceptional

26 Dec 2025

Linda

Staff was wonderful, room was great!

6/10

Pleasant

22 Dec 2025

Minerva

The room was nice and clean. The only downfall in staying at this location is there are no elevators for 2nd floo rooms. There are only stairs.

8/10

Excellent

20 Dec 2025

Patricia

Location and staff.

Leisure Partner

6/10

Pleasant

19 Dec 2025

Nai

Hotel was nice and clean, however it was very difficult to get a hold of the front desk. When you call the number that is given, it is not the phone number on site so I got a lot of run around and no answer. Checkout sign on building says 12:00pm but receipt checkout said 11am so it was confusing. And I was unable to get hold of front desk if I wasn't in hotel.

Friends_and_family Family

6/10

Pleasant

17 Dec 2025

Karolyn

Rooms are outdated and need a refurbished look.

Business

4/10

Poor

15 Dec 2025

Kathryn

the room was filthy dirty. never was vacuumed (age old dirt and decay in carpeting) and had growth and mold all over the shower. Coffee in room had an old moldy pod in it. When I complained to front desk they apologized profusely and housekeeping just came and make the bed - and LEFT the dirty moldy coffee pod!!! Bathroom had peeling tiles and tub with stains so bad that I wore flip flops in the shower. This was worst cleanliness I have ever seen. A portapotty would have been more sanitary!!

Business

8/10

Excellent

15 Dec 2025

Rodney

Nice clean simple room. Hotel is a bit dated and has a very musty smell. Only coffee and tea available at the lobby, no food options. Hotel is located very close to BART and lots of fast food spots.

Leisure Partner

8/10

Excellent

13 Dec 2025

PATRICK

Didn’t use pool.

Self

10/10

Exceptional

10 Dec 2025

William

Didnt use the pool. Vold and foggy weather

Friends_and_family Family

4/10

Poor

07 Dec 2025

Syren

It had a musty smell, confusing layout and overall unfriendly staff.

Business Self

8/10

Excellent

04 Dec 2025

Krista

The staff were great and the room was clean

Business Self

6/10

Pleasant

02 Dec 2025

Craig

Poorly lite outside. No vending machines in operation

Business Self

10/10

Exceptional

01 Dec 2025

DASHNA

Front desk was very courteous & our stay was excellent

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

Kwadwo

Overall impressed with the upgrade of the property and the upkeep of it. The staff and service personnel are very polite and all appear to be empowered to take care of the property. The only shortfall is the bathroom- the towels are lightwieght and the showerheads could use a refresher.

Business Self

10/10

Exceptional

27 Nov 2025

SUSAN

We had a small family reunion and the hotel was perfect for everyone.
Kayla is so nice and efficient.
The rooms were very clean and the grounds are well kept and beautiful.
Close to everything yet peaceful.

Friends_and_family Family

10/10

Exceptional

26 Nov 2025

Stephen

The room was perfect. The bed was wxtra comfortable. The staff was polite, helpful, and displayed excellence in customer service. Will definitely be coming back.
Stephen B

Friends_and_family Family

10/10

Exceptional

25 Nov 2025

Yolonda

Room was nice and clean beds were comfortable housekeeping came by everyday to see if we needed anything well worth the stay really enjoyed the waterfall

8/10

Excellent

24 Nov 2025

Patricia

The rooms were very clean. Beds were comfy. Loved the balcony. Very friendly staff. The property was beautiful. My only complaint is that the coffee offered was warm rather than hot and Pivot was closed for renovation so we had to leave the property for breakfast.

Leisure Family_with_children

10/10

Exceptional

23 Nov 2025

Patrick Scott

All was very good,

Leisure Self

10/10

Exceptional

23 Nov 2025

Marilyn

Staff was very friendly and efficient. Room was clean and quiet. Temperature control was easy to manage. Blackout drapes made for a great night's sleep. Coffeemaker was easy to use.

Friends_and_family Family

10/10

Exceptional

23 Nov 2025

Arsen

Finally i was sleeping on good down pillows,
Even more expensive hotels don’t care nice pillows-))) I remember this hotel with good restaurant and live music, perfect lamb shank-)))
Hope They will reopen

Friends_and_family Friends

10/10

Exceptional

21 Nov 2025

Vanda

Anytime I go to Tommy T‘s. This is where I will stay; it's very convenient, a short walk across the street, and safe.

Self

10/10

Exceptional

19 Nov 2025

JOHN

Great

8/10

Excellent

17 Nov 2025

Kristine

Someone unplugged the TV and we had a hard time figuring it out. Told the front desk and they changed the batteries in the remote.

8/10

Excellent

13 Nov 2025

james

yes

Business

8/10

Excellent

11 Nov 2025

Heather

The room was clean and well cared for.

Friends_and_family Family

10/10

Exceptional

08 Nov 2025

Yolonda

The room was clean the staff was great

Partner

10/10

Exceptional

07 Nov 2025

John

Room was spotless! Staff went out of their way to attend my every need.

6/10

Pleasant

02 Nov 2025

Trizia

Outside tables and seating were dirty, shower showed definite signs of age, hot tub was not working, restaurant was not open, road construction 8 am to 10 pm was the final straw. Staff was helpful and accommodating - credited the night the road crew made noise until 10 pm.

Friends_and_family Family

8/10

Excellent

02 Nov 2025

Calvin

Overall me and my son. Had a great getaway nothing to complain about

Leisure Family_with_children

2/10

Poor

02 Nov 2025

heidi

For the second time, the room we reserved was not available when we arrived. The staff attempted to give us another room on the second floor but I refused. We travel with a service animal and always request a first floor room. Eventually they found a room and cleaners to ready it for us. We arrived at 4pm and weren't able to settle into our room until after 5pm. This happened the last time we stayed at this hotel. We no longer will book at Four Points. We had problems with our room key as well.

2/10

Poor

27 Oct 2025

Ahsan

My stay here was terrible. The air conditioning in my room did not work properly — it would work for a short time and then completely stop. I asked for a room by the pool, which was available, but I was given a room nowhere near it. On top of that, I paid for breakfast but never received any. The café was closed during my stay, yet I was still charged for breakfast that was never offered.

For the price I paid, this was unacceptable. I expected basic comfort and honesty in billing, but this hotel failed on both. I would not recommend staying here unless they fix their maintenance issues and start treating guests fairly.

Business_and_leisure Family

10/10

Exceptional

26 Oct 2025

Nathalie Gozon

AMAZING HOTEL!!!

Leisure Pet

10/10

Exceptional

26 Oct 2025

Tatumn

Clean room, professional friendly

8/10

Excellent

26 Oct 2025

Hope

Unfortunately there was cleanliness issues around the hot tub IE: bandaid and hair.
With that said, Typically this is our favorite pool/hot tub of all the paces wr stay. Need to tighten up on housekeeping.

Partner

10/10

Exceptional

23 Oct 2025

Brian

Great place to stay!

10/10

Exceptional

22 Oct 2025

Amanda

Comfortable room, breakfast not available due to renovations and towels were old/rough. Otherwise, great location and staff were very nice and friendly!

Friends_and_family Family

10/10

Exceptional

20 Oct 2025

Vanessa

This was a nice stay and close to Tommy T's and that's why I booked it.

Leisure Friends

10/10

Exceptional

20 Oct 2025

Don

I was able to Check in Early, Very friendly Staff even found me in the Courtyard to notify me the Room was Ready

6/10

Pleasant

20 Oct 2025

Xianfeng

The front door didn't open. The room door didn't fit the frame and we encountered noisy neighbour.

Business Family

10/10

Exceptional

19 Oct 2025

ANITA

The staff who has checked us in very friendly and professional. The place is clean and I will definitely go back to stay at this hotel again.

Leisure Partner

10/10

Exceptional

17 Oct 2025

Michael

Great grounds and clean rooms.

10/10

Exceptional

17 Oct 2025

Catherine A

Clean quite

10/10

Exceptional

16 Oct 2025

Robert

Property and room great. Restaurant and bar being remodeled so closed. We were not told in advance about $10 parking fee. No breakfast.

4/10

Poor

14 Oct 2025

Rocio

Staff lack of consideration

We reserved multiple rooms months in advance for a family event, but unfortunately had a disappointing experience. Despite our early planning, our family was spread out across the property, with some rooms tucked away facing the parking lot. When we brought this up to the front desk, the staff was indifferent and simply stated that the hotel was sold out and there was nothing they could do.

To make matters worse, there was a sewer issue during our stay, and the smell spread into the courtyard — a serious health concern that was not addressed properly.

Overall, the property has potential, but the customer service and lack of responsiveness to a sanitation issue left a lot to be desired.

2/10

Poor

11 Oct 2025

Martha

I didn’t like the fact that they go so early to clean the room at 8:00 am it’s too early

Friends_and_family Family

2/10

Poor

10 Oct 2025

Natalie

Let me first start by saying that ive stayed almost 500 nights over 5 years at Marriott hotels for work, I’ve had good and bad experiences but this one was just a cascade of issues.

The first night my partner and went to the pool where we couldn’t find any towels, we went to the front desk to ask for one and they directed us back to the pool. We had to go back to the front desk to verify there were no towels and they finally gave us some. Not the worst thing to have happened but it shows a lack of customer service that I would normally expect from Marriott. The person before us in line was also offered snacks, the offer was not extended to us despite being Gold elite, kind of an awkward situation when there is no consistency between guests especially when it’s done in front of other guests.

While we were at the front desk we also asked about the bar which was advertised on our key cards, the front door of the building, and on the advert for the hotel. We were told that there is no alcohol on the premises. (We were later told that the bar had been closed for around 4 years).

Back at the room we discovered that the shower did not drain and that the fan does not actually vent any of the moisture from the bathroom. I messaged the front desk to notify them so that we could figure something out in the morning but the staff decided that sending someone at 9pm to try and fix the issue was the best first choice. Again, not that big of an issue but at this point I was getting fr

2/10

Poor

05 Oct 2025

Lee

Disappointing Stay

I’ve stayed at 4 Point by Sheraton about a dozen times and always found it to be a great place to stay. It’s always clean and comfortable and my go to place when I’m in the area.
NOT THIS TIME. There was NO coffee in the room, only tea. The full length mirror was falling off the wall. There was a long black hair on the shower wall. Finally there were brown spots on the shower curtain there I don’t want to even guess what they were.
I was going to book a room for 3 weeks from now but I have to seriously rethink this.

Business

8/10

Excellent

04 Oct 2025

Jordi

Lots of places within walking distance

Business_and_leisure Family

10/10

Exceptional

01 Oct 2025

Joshua

Always a pleasurable stay.

Business

8/10

Excellent

28 Sep 2025

Hons. Jim and Diana

I went to main street for the restaurants

Friends_and_family Friends

8/10

Excellent

27 Sep 2025

David

The room was ver comfortable and the pool was refreshing. I was disappointed that the restaurant and craf bar wasn’t open. Additionally the HVAC in our room didn’t work. Fortunately the weather was mild. Overall it was a pleasant stay.

Friends_and_family Family

6/10

Pleasant

19 Sep 2025

Nicola

Rough towels, dead trees around pool, unfriendly and slow check in

Partner

4/10

Poor

14 Sep 2025

John

Motel 6 with greenery

Room smelled like a wet dog. Lots of mildew in the bathroom. Room keys frequently failed. Listing said there was a guest laundry - there isn’t. No discernible amenities at all, despite what the listing says. No ice machine, no laundry, no functional internet. It’s basically Motel 6 with greenery.

Business

2/10

Poor

09 Sep 2025

Naveen

The room was smoky as hell. Could not survive the smell of smoke in room. The carpet was wet in many places. Felt like a cheap motel .

10/10

Exceptional

07 Sep 2025

Cindy

Nice staff

10/10

Exceptional

01 Sep 2025

Verified traveler

King bedroom with pool view.

We stayed 2 nights in the kingbed room with a pool view. The room was very clean and nicely arranged. The grounds are great! Lots of trees and plants mixed amongst the multiple fountain pools. The swimming pool was very nice and refreshing. Overall it was a great place and i will return

Partner

6/10

Pleasant

31 Aug 2025

Kirby

No elevator. Room hard to find. No soap in shower. $10.00 to park the car in their lot. Not terrible, but not great.

8/10

Excellent

31 Aug 2025

Micah

Nice place but paid parking

This is the third or fourth time we have stayed here. We enjoy the property and its amenities. Rooms have always been nice. The property is getting older and now there is a parking charge of $10, for what? Its not like the parking is secure or safe. Its an open parking lot. Pathetic money grab.

Partner

2/10

Poor

29 Aug 2025

Jamaal

To get the closing statement is like mission impossible! I miss the old days when they just slid it under the door!

10/10

Exceptional

26 Aug 2025

Mary Ann

Clean and friendly staff

8/10

Excellent

25 Aug 2025

Verified traveler

Great hotel for the price.

Partner

10/10

Exceptional

24 Aug 2025

Ron

the place was clean and quite the room has an excelante bed

Leisure Friends

10/10

Exceptional

23 Aug 2025

Morgan

Decent place

8/10

Excellent

23 Aug 2025

Dale

Beautiful, clean rooms, property is well maintained. Huge pool. If you can't use stairs it could be hard to find a ground floor room if they are busy. Restaurant was closed so I chose overall 4-stars, otherwise I would give it 5-Stars.

Leisure Family

2/10

Poor

16 Aug 2025

Steven

The staff entered our room without permission and removed some food from our refrigerator.

8/10

Excellent

16 Aug 2025

YVETTE

Well, I’ve stayed at this property before they gave me a room that had not been renovated and the hallway carpets need to be cleaned and definitely the outside common areas need to be power washed. When I left in the morning, I watched one of the maintenance crew removed dead mice from the outside Rat traps. Yuck!

Business Self

10/10

Exceptional

15 Aug 2025

Melinda C

The staff were extremely friendly and professional. I will definitely stay at your hotel again.

Leisure Self

2/10

Poor

14 Aug 2025

Jose

Toilet was clogged when check in. Staff know piping was issue on this side of property. Had to down grade rooms from king to queens at 10pm