Walnut Creek Marriott

United States , Concord - CA
WALNUT CREEK, 2355 N Main St
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100 reviews shown

8/10

Excellent

04 May 2026

Patricia

The staff was nice, breakfast was good and gym was clean. Pool was under maintenance for half hour stay.

Family_with_children

2/10

Poor

03 May 2026

Farouk

Some staff were friendly like the concierge breakfast on the 6th floor. Valet drive your car like it’s their personal buckets l, executive suite is just a large outdated dump ! Ac doesn’t work in entire room, main tv didn’t connect to internet and the guide for the cable channels is nit updated. Tile in the shower is uneven so it ends up hurting your feet to stand in the shower. The toilet seems like an Amazon special or from temu. There is a skylight in the bathroom which looks cool but it’s filthy inside and out and brings in a crazy amount of noise. Overall 2 star experience

Family_with_children

8/10

Excellent

03 May 2026

Paul

Good location

8/10

Excellent

02 May 2026

Jennifer

Didn’t eat there

6/10

Pleasant

01 May 2026

Emily

Hello! We stayed for two nights. We were in town for a wedding and I was in the wedding party.

I guess I didn’t realize this prior to reviewing the hotel and booking, however this was the main location that the bride wanted us to stay in. Here are my cons:
1. The room has no proper closet. I had a long dress and my husband had his suit that needed to be hung. The “closet” starts half way in the middle and is underneath a shelf. So if we hung our items. They would be dragging on the floor.
2. Zero counter space in the bathroom and the mirror is what I needed to do my makeup. I couldn’t do my makeup anywhere else in the room because the lighting is so bad. So if you need to get ready, this isn’t the hotel space to do it unless you have a president suite.
3. We had our kids with us and the pool was out of order unfortunately.
4. I personally do not like the body wash or shampoo/conditioner

Pros:
1. The shower has good water pressure and gets hot fast
2. The bed was comfortable
3. They provide lots of towels and wash clothes

Family_with_children

10/10

Exceptional

28 Apr 2026

Denise

clean room

Self

6/10

Pleasant

26 Apr 2026

Hani

- overnight receptionist was great & welcoming (African American lady)
- Room is tired
- restroom wallpaper is pealing
- tea & coffee in room was very low (1 of each)
- Sliding doors to the patio & window is extreme dirty
- valet guys were hui g but it took 20 minutes to get my car on Saturday morning.
- cleanliness of overall property needs attention.
- morning coffee station in lobby was empty & messy.

Family_with_children

8/10

Excellent

24 Apr 2026

Darin

Nice hotel, not the most plush or modern Marriott, but it is clean and the location is convenient. It's a little hard to get in and out of as you can only enter on Main, not Parkside, which requires you to head down a ways before you can make a U turn if approaching the hotel from the south. Also, our room had a lovely view of a wall which affects every room in the north wing facing east and east wing facing north. Be forewarned.

Family

10/10

Exceptional

24 Apr 2026

Trache

Clean and spacious room

10/10

Exceptional

23 Apr 2026

Mark

Very professional, the staff actually provided customer service and was very attentive.

Business

10/10

Exceptional

23 Apr 2026

Mary

Bright clean hotel. Staff were nice and helpful !

Self

2/10

Poor

21 Apr 2026

Hessam

We checked in and the Room was damp, floor boards was raised at the ends from the dampness. No air filtration system in the rooms and felt like I was out of oxygen. We immediately asked reception to move us and they change our room to another room exactly the same so we decided to cancel our reservation and try and find another place. We found a room at residence inn at Wallnut creek and room was decent.

Family_with_children

6/10

Pleasant

21 Apr 2026

Barbara

The value was not there. They provided within the price a room to sleep in, which is what we could have gotten at a cheaper place. Breakfast not included with the costly price of the room, ⁵ i felt like that was a very cheap way to go for a supposed nice expensive place. I normally don't stay at s place like this but it was the closest to my nephew. Pricing was way to expensive. I was disappointed and won't stay there again. I need more for my money.

10/10

Exceptional

20 Apr 2026

Aneetra

Pros: Everything was great - clean hotel/room, helpful staff, ease of check-in/out, valet parking, location of hotel, etc.

Cons: N/A

Would definitely stay there again!

Partner

8/10

Excellent

20 Apr 2026

Alexandra

Hotel is convenient, clean and staff are friendly. Breakfast omelette service was slow, used carton eggs and fruit juice was out of date hence a less than perfect score.

Partner

10/10

Exceptional

19 Apr 2026

MELANIE

We were visiting for a basketball tournament and stayed one night. Breakfast was a buffet could’ve been better but for a quick continental breakfast, it worked. Room was a little tight, but again just for one night we managed as a family of four.

Family_with_children

10/10

Exceptional

17 Apr 2026

Shannon

The parking is problematic if you are trying to get somewhere by a certain time. There is only 1 way in and 1 way out. Unfortunately, I had to go through a housing community to get to the “In Only” entrance and when I left this morning I had to go through the same housing community to get to where I was going. It was frustrating as I was headed to work and ended up not giving myself enough time.

10/10

Exceptional

17 Apr 2026

Ashlee

yes

Family_with_children

10/10

Exceptional

15 Apr 2026

Victoriano

Staff was excellent and professional

6/10

Pleasant

13 Apr 2026

Carey

Fine for short, inexpensive stay Be prepared for minimum comfort, hard mattress and expensive lousy breakfast.

Partner

10/10

Exceptional

13 Apr 2026

Jennifer

Friendly staff, clean room, close to shopping/dinner

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

LouAnne

Friendly and helpful

Partner

8/10

Excellent

12 Apr 2026

Zohreh

clean room & aircondetioner was good

but the lighting was dark

Self

10/10

Exceptional

12 Apr 2026

Simmie

Clean and spacious rooms. Great staff.

10/10

Exceptional

12 Apr 2026

Shelley

Most comfortable friendly hotel staff and valet services. Love the dog friendly environment. Will return when visiting family again.

Partner

2/10

Poor

11 Apr 2026

Noor

Lukewarm water in the shower, noisy and very poorly insulated walls. Rooms are not carpeted in case you prefer carpeting. They do not disclose a $35 parking fee per night until check-in.

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

Lisa

Most of the staff were amazing, the WiFi was great and the cleanliness of the room was top notch.

Friends_and_family Family

10/10

Exceptional

09 Apr 2026

Gary

👍

Partner

10/10

Exceptional

08 Apr 2026

Lawrence

Nice room, everything was great!
Mandatory valet parking.

Self

6/10

Pleasant

07 Apr 2026

Pavel

TV didn't work, needed to ask for service.

Electronic clock on night stand has strong blue light which really interrupts my sleep

10/10

Exceptional

06 Apr 2026

Henrietta

The front desk was extremely courteous and helpful. They remembered me as I came and went during my stay and always had something friendly to say. My room was cleaned every day and the cleaning staff were very friendly.

Self

10/10

Exceptional

06 Apr 2026

Kelly

Great hotel and staff

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Kelly

Great staff and hotel was very nice

Friends_and_family Family

6/10

Pleasant

06 Apr 2026

Steven

Taken aback by only being able to valet my car. Charge was very high and service level to drop off and pick up was poor at best. Would not stay here again due to added valet parking cost and the associated poor service

10/10

Exceptional

05 Apr 2026

Barbara

Absolutely Wonderful Hotel! Really enjoyed the Bar with Robert the Bartender & Lalo was great in his service in the Restaurant !

Family

6/10

Pleasant

04 Apr 2026

Dani

No complimentary breakfast and only has valet which is $35 a night. Have to plan accordingly with that

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

Celeste

Great, will stay again

8/10

Excellent

02 Apr 2026

Veronica

Nice clean room

10/10

Exceptional

28 Mar 2026

Mathew

Great stay in a good neighborhood. Bar in lobby as well as a restaurant. Clean comfortable room

Friends

10/10

Exceptional

28 Mar 2026

Marta

Service was excellent from beginning to end

Self

6/10

Pleasant

27 Mar 2026

steve

Staff was nice

Partner

10/10

Exceptional

23 Mar 2026

Paul

Good food at the restaurant and comfortable room.

6/10

Pleasant

23 Mar 2026

Dave

Understaffed at dining and lounge area

Family

4/10

Poor

23 Mar 2026

Madison

Certain amenities were completely unavailable without any prior warning.

Self

2/10

Poor

23 Mar 2026

Courtney

I stayed at the Walnut Creek Marriott for two nights and barely slept at all. The walls are unbelievably thin. You can hear everything. Normal conversation from the room next door sounded like it was happening inside our room.
Unfortunately, our neighbors were loud, intoxicated, and awake most of the night. We could hear them talking continuously, opening food, playing music, and generally carrying on well into the early morning hours. Even after they finally fell asleep, they left music playing all night. This wasn’t just a noise issue with other guests, it felt like the hotel has no soundproofing whatsoever.
A hotel stay should at least allow for rest, and that simply wasn’t possible here. If you’re a light sleeper or value a quiet room, I would strongly recommend staying elsewhere. I won’t be returning and would not recommend this hotel to anyone hoping to get a good night’s sleep.

Partner

4/10

Poor

22 Mar 2026

David

Air conditioner didn’t work

Self

10/10

Exceptional

21 Mar 2026

roman

No shops but parking isn’t the best

8/10

Excellent

19 Mar 2026

Abel

Rooms were clean but outdated.

Family_with_children

10/10

Exceptional

18 Mar 2026

William

Great location - close to Main St. shops and coffee culture.

Friends

8/10

Excellent

15 Mar 2026

Hiroshi

(1) Non-slip bathtub surface is worn out, slippery & dangerous. To avoid slipping and falling, we placed a towel on the tub floor. (2) There is NO exhaust fan in the bathroom to exhaust hot, humid, moist air while showering, and to avoid fogged over mirrors.

10/10

Exceptional

14 Mar 2026

Gabriel

Clean room, comfortable, nice shower, good spaces.

Friends

10/10

Exceptional

12 Mar 2026

Courtney

6/10

Pleasant

09 Mar 2026

Veronika

It was a good stay. However, the bar didn’t open until 4 PM on Saturday and the service was a bit slow. We needed linens for the pull out bed and was delivered the wrong items. We had to call down to the front desk an embarrassing amount of times. We never want to be annoying but the items simply weren’t coming. We had to stay up for an hour and half awaiting sheets since the pull out mattress didn’t have linens.

10/10

Exceptional

05 Mar 2026

Halina

Shower was just ok

8/10

Excellent

02 Mar 2026

Daniel

Room was very small. Only one night stand next to the bed. No microwave. Bathroom was adequate. Staff was very nice and helpful.
Oh, only valet parking at $34 a night per car. No where close to park except on the street... with a meter and a 3 hr limit. Although valet offers 24 hr service and in and out is allowed.

4/10

Poor

02 Mar 2026

Allen

Bad room #578 had an awkward design, the lighting was poor with a section of the room without light, the coffee maker had to be moved to the far right to access the electrical outlet, the bedsheet had a hole in it, the shower was probably one of the worse I’ve experienced - the water wasn’t hot enough, no magnifying mirror, the bar and restaurant areas were far too cold for comfort, the parking charge was not disclosed until checkout.

Partner

10/10

Exceptional

01 Mar 2026

Lourdes

The team was nice… the room and hallways could use an upgrade. Valet is pricey but convenient

Friends_and_family Friends

10/10

Exceptional

25 Feb 2026

Siti

Lovely hotel

Business Self

10/10

Exceptional

24 Feb 2026

Charlotte

The room was nice, and clean. Staff was friendly, and checking in and out was easy.

Self

10/10

Exceptional

24 Feb 2026

Jeremy

Very comfortable bed and friendly staff

Partner

6/10

Pleasant

23 Feb 2026

Mary

The staff was excellent and responded immediately. However, the room lacked information about the internet codes, there was no luggage rack, no notepad to write on, and no welcome brochure. Furthermore, it was a total surprise to me that the valet parking was mandatory.

Self

10/10

Exceptional

23 Feb 2026

Christian

Very nice room, staff was very welcoming I wish they had better parking option but it wasn’t a deterrent for me to find the hotel quite nicely.

Friends_and_family Friends

10/10

Exceptional

22 Feb 2026

Rani

Convenient

Self

10/10

Exceptional

22 Feb 2026

Toomi

What really made our stay memorable was the exceptional customer service. The valet team was efficient and friendly, and the front desk staff went above and beyond to ensure we were comfortable. Hospitality like this makes a difference. Thank you for a great experience!

10/10

Exceptional

22 Feb 2026

Max M

Yes

10/10

Exceptional

22 Feb 2026

Kathy

Clean and updated room. Nice lobby and valet parking.

Partner

10/10

Exceptional

22 Feb 2026

Joseph

Everything was smooth with the whole experience. The cookie and extra water bottles at check-in was a nice touch!

10/10

Exceptional

13 Feb 2026

Robert

hotel and staff was excellent however to get a direct phone number was an arduous task not on web site goes to the most obnoxious ai voice that you had to finally insult to get a real person and then they told you to contact the hotel directly. She was nice to provide

Leisure Pet

10/10

Exceptional

12 Feb 2026

Marvin

The nice Staff. And The Nice Clean Room

Leisure Partner

8/10

Excellent

11 Feb 2026

sandra

Friendly staff, clean accomodations

10/10

Exceptional

10 Feb 2026

Jason

The room was great and clean. Affordable. Internet was great. Nice restaurant and bar. on the night we didn't ant to go out and eat. The only \"issue\" was the remote control to the TV was a bit hard to use...so not really a big deal.

Leisure Family

10/10

Exceptional

08 Feb 2026

Aashna

The hotel was clean and staff was grate .

10/10

Exceptional

04 Feb 2026

Claudia

great amenities

10/10

Exceptional

01 Feb 2026

Brook

Great clean hotel

10/10

Exceptional

01 Feb 2026

Rachel

Staff was fantastic, hotel was clean and comfortable.

Leisure Family

10/10

Exceptional

01 Feb 2026

Ohad

Great

8/10

Excellent

28 Jan 2026

Julie

The room was comfortable and clean. The beds were comfy and the staff were very nice. We walked there from BART at about a 10 minute walk. The bar area was very nice but $18 per person for a breakfast buffet was a little steep.

8/10

Excellent

28 Jan 2026

Afsaneh

The room was ok and the amenities was very good

Leisure

8/10

Excellent

26 Jan 2026

Jaquelin

Room was fine, staff was kind of nice

10/10

Exceptional

25 Jan 2026

Susie

Staff was nice, very helpful, hallways clean and the room was very clean.

Leisure Family_with_children

10/10

Exceptional

21 Jan 2026

Jon

Amazing staff and food

Friends_and_family Family

6/10

Pleasant

17 Jan 2026

Evelyn

Staff

Leisure Partner

10/10

Exceptional

09 Jan 2026

Marcey

The staff was amazing, the room was clean and appealing, we also received a complimentary concierge lounge that allowed free snacks.

10/10

Exceptional

08 Jan 2026

Majeda

Didn’t eat there

Leisure Family

8/10

Excellent

04 Jan 2026

Megan

Room was nice, pretty quiet other than being able to hear some kids in the hallway. Wish I would have checked before booking but this place requires you to valet your car (unless you park on the street and walk) and it was $35 + tip.

8/10

Excellent

03 Jan 2026

Edward

Full assortment of breakfast items, including Omelette, country potatoes, etc

8/10

Excellent

03 Jan 2026

Jenny

Check in was excellent. The manager that was on duty on the 26th was very friendly and explained everything very well. The manager or person when I went to check out was also excellent. During the five days stay, the front desk people were not friendly. They did not acknowledge me. The first two days were amazing as far as cleaning. I notified the front desk that Itwo days were amazing as far as cleaning. I notified the front desk that I needed more. I need more soap, however, I was not provided extra soap. It seems like the cleaning crew did not pick up empty bottles on the floor or replace the use glasses from the room.
The hotel itself is very nice and centrally located. The crew at the valet parking were amazing. Even though I had to pay valet because that’s the only parking available, the valet parking were exceptional. Made the stay enjoyable.

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

JACQUELINE

Clean room and parking attendant.

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

Heather

Nice room - love the laminate floors makes it feel clean. The shower pressure was amazing! Does need more counter space and there was a musky smell in the room!

10/10

Exceptional

30 Dec 2025

PARIS

It was the perfect spot for the holidays, clean, nice food, bar great gym, will be back.

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

Erica Germaine

Great

Leisure Family

2/10

Poor

29 Dec 2025

Sarah

My stay was unfortunately complicated by a billing issue. My room was arranged and paid for by a third party prior to my arrival. When I checked in, the front desk said they could not authorize that payment, so I was asked to put my card on file with the understanding that the company would resolve it overnight.

At checkout, I was told by the front desk that the company had already called and authorized payment. However, the full room charge was still placed on my card. When I called the hotel afterward to ask why, I was told the company needed to call again to authorize the charge.

I’m confused as to why a second authorization is required when I was explicitly told at checkout that authorization had already been completed. The lack of clarity and follow-through made this process frustrating and stressful. It's still un resolved, so I had to go ahead and dispute the charges as it's still unclear as to if we're both charged.

6/10

Pleasant

28 Dec 2025

Susan

Check-in was slow because there was only one service agent at the desk. It was Christmas Eve, but that doesn’t mean short-staffing is okay. Also off-putting is the parking situation, which is offered on the hotel property as valet-only for a charge. Otherwise, the hotel is well-maintained and comfortable for the price. Plus, the location is convenient to downtown Walnut Creek and the freeway.

Friends_and_family Family

2/10

Poor

23 Dec 2025

Dawn

Room was hot, did not bring up a fan or checked in on us

2/10

Poor

21 Dec 2025

ROBERTO

The room smelled like cigarette smoke, i pre-paid for breakfast and still had to pay,

10/10

Exceptional

21 Dec 2025

Shadrick

Everyone was soo great at their jobs

Leisure

10/10

Exceptional

19 Dec 2025

Adam

Friendly staff, clean room with a comfortable bed.

10/10

Exceptional

19 Dec 2025

Alfonso

Breakfast was very good. They offered a very good selection of food.

4/10

Poor

16 Dec 2025

Craig

The Marriott hotel was clean and quiet. To get wifi requires joining their rewards program, which is silly. Also they offered early check-in if I got their app. Then the app failed to work. The breakfast was a poor value. Liquid eggs, sausage, frozen waffles, and various other refrigerator items. Nothing very special.

Leisure Friends

10/10

Exceptional

13 Dec 2025

Berenice

Great customer service!

Business_and_leisure Family