Name: Walnut Creek Marriott
Address: 2355 N Main St, Walnut Creek, 94596, US

10/10

Exceptional

13 Jul 2026

Alvin

Everything was awesome

4/10

Poor

12 Jul 2026

Adam

Outdated. Old smell in the room. House keeping knocked on our door at 8:45am. Dirty dishes in the hall way and couch area for 3 days.
It’s not worth it.

Family_with_children

8/10

Excellent

11 Jul 2026

Nassrollah

Hotel was clean and well located in Walnut Creek, California

Friends

8/10

Excellent

10 Jul 2026

Vincent

Good Clean comfortable quiet room but staff forgot to turn off the hotel alarm clock next to the bed when cleaning.
Got woken up really early!!

8/10

Excellent

09 Jul 2026

christopher

Great location and very friendly staff.

Self

10/10

Exceptional

07 Jul 2026

Heather

Leave the mopping for the afternoons or evening. The cleaning lady was mopping the lobby floor at 10am when we were checking out. Didn’t make sense to have a wet floor while first are trying to check out or coming and going from breakfast

Partner

10/10

Exceptional

07 Jul 2026

Amir

Clean room. Great staff. Would recommend and stay again.

Friends

8/10

Excellent

06 Jul 2026

Wendy

Great room and location. Just wish house keeping staff would have filled coffee stations better. Something was always missing each day after the day we got there.

Partner

8/10

Excellent

05 Jul 2026

Linda

Lovely hotel with nice rooms. Staff friendly and helpful.

Can’t say much for breakfast. Off the menu was okay but the Sunday buffet was pretty poor. Waffles seemed stale, bacon and sausage were room temperature and our server couldn’t quite manage to bring out OJ for all of us despite several requests.

Young men at valet parking were great

Partner

10/10

Exceptional

05 Jul 2026

Michael

Great

Partner

10/10

Exceptional

05 Jul 2026

Afiya

Great room. Very clean. Did not like the valet parking.

Family_with_children

2/10

Poor

04 Jul 2026

Felicia

This hotel is very old, and the mattresses are poor quality — ruined our backs. Pull-out couch is a joke — avoid at all costs. Not what we expect from Marriott. Major letdown

Family_with_children

10/10

Exceptional

04 Jul 2026

Genea

Tiffany at the front desk was super helpful and the suite I had was the perfect size for me and my daughter!

Family

10/10

Exceptional

04 Jul 2026

robert

Awesome hotel, awesome service a true pleasure

Partner

10/10

Exceptional

03 Jul 2026

Maria

Clean, peaceful stay.

Partner

6/10

Pleasant

30 Jun 2026

Rachele

The staff and bar were the best part of this stay. The bartenders were excellent and the valet staff incredible! The front desk staff is hit and miss. There’s a Kevin hart looking guy that is rude every time I’m there, but the others are friendly and helpful. Other than that, the rooms are mostly just ok if you’re a “the hotel is just where we’re sleeping” kinda traveler. Nothing nice and minimal amenities.

Family

2/10

Poor

30 Jun 2026

Miguel

HORRIBLE. We booked through Expedia and paid Expedia, when we checked in we had to leave a card on file for check in. When we checked out we noticed that they not only charged us for valet, that is not disclosed when booking, but they also charged us the as if we had booked through them an additional $500! They said that they didn't see that we paid through expedia. It's been almost three weeks once out stay and we have NOT received our refund. BEWARE THIS HOTEL IS A SCAM! I overheard other people checking out also having billing issues. Never again staying at a Marriot

Partner

10/10

Exceptional

30 Jun 2026

Richard P.

Room was clean, staff was nice

Self

8/10

Excellent

29 Jun 2026

Qaiser

Nice clean room for the 3 of us. Pleasant staff. Good location.

Family_with_children

2/10

Poor

28 Jun 2026

Jeannie

Never return again. Paid plenty for a room with 2 queen beds. Never bothered to tell us ahead of time the room was next to pool, and our window looked directly out to the path of swimmers entering pool area right at our window! There was light coming in at one area and we could not darken the room to sleep. They refused to give us a senior discount of 25%, pushing the responsibility on us to request the discount through

Will never return! Did not bother to tell us ahead of time the room had an odd window, The only window looked out into a hallway which is the entrance to the swimming pool. Poolgoers walking to pool look straight on into our room, so window useless. Had to keep curtain closed and room very dark. Light in room could not be turned off, making it hard to sleep.
Refused to give a senior discount. Their excuse was we had reserved via Expedia, and should have requested through them. We wanted to arrive at hotel and reserve in person, but this was not allowed. On top of everything else, not advised the hotel has no parking lot for guests, except for those required to pay $35.00 per nite valet parking. What a welcome to guests!
Very uncaring and shabby way to treat guests, even those paying over $160.00 pr nite, plus $35.00 per nite parking!

Friends_and_family Friends

10/10

Exceptional

26 Jun 2026

Jose

We always stay here when we visit Northern California.

Business

10/10

Exceptional

26 Jun 2026

Jocelyn

The room was clean and comfortable. Valet was very friendly and pleasant.
Front desk was very friendly as well and helpful. I was unable to get the front desk, ladies name, but she wore glasses and had dark hair. I appreciate her help.

Family

10/10

Exceptional

25 Jun 2026

Steve

Great place to drop with a hot mom.

10/10

Exceptional

23 Jun 2026

Federico

Update to date accomodations. Room very comfortable bedding, very nice bathroom. Excellent location. Over night stay.

Family

6/10

Pleasant

23 Jun 2026

Claudia S

Accommodations for our late check-in were great. Maybe just make sure the bathrooms in each room are fully stocked. We ran out of body wash. Thank you!

Family_with_children

10/10

Exceptional

22 Jun 2026

Brett

Staff was amazing. Hats off to Valet

10/10

Exceptional

22 Jun 2026

Danielle

We didn't eat breakfast, but the room was beautiful and we felt taken care of. My son and I stayed while he had a volleyball tournament and I was so happy that even late when we got back to the hotel, I was able to get a little glass of wine on my way to the room. Thank you for the hospitality and the coffee in the morning. Everyone was so very kind. What a wonderful experience.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Teresa

The staff was very friendly

Family

8/10

Excellent

22 Jun 2026

John

Staff were helpful, Good room, Breakfast was average.

Partner

6/10

Pleasant

21 Jun 2026

Trista

Thin walls. Could hear neighboring room clear as could be and they were loud and up late! A/C or fan was not operable. The room was cool enough but we had no control over the unit. Parking was valet only and no complimentary breakfast. Pool closes early and no hot tub.

Family

10/10

Exceptional

21 Jun 2026

Steve

Staff was very helpful. did not realize until i showed up to check in that all parking is done through the vallet due to lack of parking in general. Ended up not being a big deal, had in and out access while staying there. at check ini asked the person at the desk if there was any kind of continential breakfast being served in the morning, he gave me a pass for a free breakfast in their resturant. Saturday morning they had a buffet and a chef making omelets... excellent breakfast! great service! Friendly staff! Will stay there again next time in the area

Self

10/10

Exceptional

20 Jun 2026

Jeffrey

My only complaint is that the room was super small

Partner

10/10

Exceptional

19 Jun 2026

Guy

I have stayed here before and it convinced me to stay a second time. I love the hotel, BART is close by and you can get anywhere fast. The only concern was checking in. There was one individual working the front counter. He was not personable and even came across as short. You would almost guess he was frustrated about being out there by himself at 4:00 PM and multiple peonies line

Self

8/10

Excellent

17 Jun 2026

Robert

We have stayed here before, but this time can't give it 5 stars. The hallway was noisy late at night with kids running down it yelling and then we were close to the concierge dining and they began setting up early in the morning, talking in the hallway. Also, heard the valet parking crew pushing car remotes to find the cars at 3 am. Then the room alarm clock went of at 4 a.m.!!! Can the house keepers just make sure they are turned off so the guest doesn't get a surprise wake up alarm they don't want!!! Didn't get much sleep. Then two times we went in for breakfast and they only had white toast. I might be able to understand one time as it was 20 minutes until close but the second time was 50 minutes!!! Rethinking our next stay. This is a nice hotel with a good location, but this visit was not the best for us sadly.

Partner

8/10

Excellent

16 Jun 2026

Lori

Great bar

Partner

6/10

Pleasant

15 Jun 2026

Robert

I liked the scented soaps. I was pleased.

Business Self

8/10

Excellent

15 Jun 2026

Tony

Great gym

Self

2/10

Poor

15 Jun 2026

Michael

My wife and I recently stayed at the Marriott in Walnut Creek for the first time. We booked this stay as a chance to relax and enjoy some quiet time together before the arrival of our baby, as my wife is currently pregnant.

Unfortunately, our experience began on a disappointing note during check-in. When we arrived, there was only one staff member working at the front desk. While she appeared to be doing her best, she seemed overwhelmed and stressed due to the workload. As a result, we waited approximately 30 to 35 minutes before receiving assistance.

Once we were finally helped, the front desk agent provided our room keys but offered very little information about the property or our room location. When I asked for additional details regarding where our room was located, she simply responded that she did not know exactly where it was and that it was \"somewhere on top.\" Given that my wife is heavily pregnant, I found this response frustrating. We were left to navigate the hotel and locate our room on our own, which was not the level of service I expected.

The room itself was clean, comfortable, and generally well maintained. However, I did notice that the air vents appeared to have a buildup of dust and debris, which could benefit from a more thorough cleaning.

One positive aspect of our stay was the breakfast, which was enjoyable and met our expectations. The hotel's facilities and accommodations were otherwise satisfactory.

Overall, the biggest drawback was the service

Family

10/10

Exceptional

15 Jun 2026

Keith

Front Desk had exceptional service

Self

10/10

Exceptional

14 Jun 2026

Nicholas

Nothing to report about this location.

Self

6/10

Pleasant

14 Jun 2026

Steven

The hotel is quite dated and needs to be improved, the room was lacking ambience, the walls are bare with only one big picture of a tree stump over the bed and no other artwork and the room and halls are dark and need more lighting. The bathroom has an old feeling, there is mold on some of the tile grout particularly along the base of the tub, the bathroom walls are also bare with one knob to hang a wet towel and nowhere to hang a hand towel. The closet is dark and difficult to see the contents of the safe. The door to the bathroom is awful as it is hung like a barn door and when opened blocks the closet, I hit my wife several times coming out of the bathroom and the door ran over my toes while I was standing in front of the closet. The food was disappointing, overpriced and not of the quality or taste you would expect from a worldwide hotel. The staff was outstanding, except for the bartender was very social with the bar patrons rather than serving the patrons in the lounge area. I would recommend staying anywhere other than a the Walnut Creek Marriott.

Partner

4/10

Poor

14 Jun 2026

Krista

I was surprised by the valet chaos. One evening we dropped our car at the valet as is required and our phone app for the car alerted us an hour later that the ignition was still on. We were already ready for bed but the front desk couldn't help by calls so we had to go down and check. It was jam packed full of unparked cars with a short staffed valet service (they told us they need 8 valets!). Second issue was our window faced directly opposite two apartment building balconies so we had zero privacy unless all blinds down. Third minor issue was the whole in room coffee service was located no where near an outlet. There are other hotel choices without these problems.

Partner

6/10

Pleasant

12 Jun 2026

Niladri

Valet parking was confusing and delayed checking

Friends_and_family Friends

4/10

Poor

10 Jun 2026

L'Ann

The price that I agreed to pay Hotels.com online wasn't the price. This unusual property in the suburbs only has vallet parking, with almost no other options nearby. So, although it appeared to be $30 less than other nearby properties, it wasn't when the parking was included, it was the same rate as other properties.

This was misleading and untruthful.

The food was also very limited, especially for a healthy eater.

The billing was misleading an confusing. My final bill shows no charges. So, am going ot have to work on figuring out my expenses.

The room was nice, though not worth the effort.

10/10

Exceptional

08 Jun 2026

Marco

Overall, starting with the customer service desk open to resolve and satisfy my needs for a stay at the hotel. Great!!!

Self

8/10

Excellent

08 Jun 2026

Judy

All good.

Partner

2/10

Poor

07 Jun 2026

Jacob

Got to the property early to check in, no rooms were available. Left bags with front desk. Attempted to check in again 15 minutes prior to normal check in time as we had an event to attend. There were still no rooms available. James the front desk employee was unapologetic and did not seem to care that we were being inconvenienced. James said rooms would not be available until past check in time due to full occupancy the night prior.

We initially planned getting an uber to our event but because we were unable to check into our room we ended up having to take back our bags and drive to the event. This caused us to have to get ready at the event site.

Upon our return to the hotel there was only one working valet and traffic was backed up onto North Main Street. Although the valet gentleman was pleasant and apologetic it was absolute chaos. In addition to this our room was not held even though we made multiple attempts to check in. Therefore, we were placed in what was said to be “the last ‘king’ room available.” This room was not only the smallest and most awkwardly decorated room, the bed size was a queen! Further attempts to get a king room were met with inexcusable justifications from the night crew.

In addition to the inhospitable customer service and terrible room, the hotel bar and restaurant were closed! During weekends, there is absolutely no excuse to have your bar/restaurant closed for a majority of the day.

All in all, 0/10. Improvements need to be made.

Partner

10/10

Exceptional

02 Jun 2026

Bruce

did not use either

Self

10/10

Exceptional

02 Jun 2026

Anthony

We stayed here just for one night for my cousin’s wedding. The hotel was clean. The rooms were comfortable and beautiful. Staff was polite and accommodating would definitely stay here !

10/10

Exceptional

02 Jun 2026

RONALD

Excellent hotel, friendly, helpful staff.

Family_with_children

4/10

Poor

01 Jun 2026

John

No hot water for morning shower.

Partner

10/10

Exceptional

31 May 2026

Arturo

Clean room friendly staff and valet people

Family_with_children

8/10

Excellent

31 May 2026

Gina

Room was large with a great view, had a problem with the glass door and it was fixed quickly.

Self

8/10

Excellent

29 May 2026

Stephen

Refill the soap container in the bathroom more oftern

Self

10/10

Exceptional

26 May 2026

Isis

Very nice staff and the hotel is very clean

Partner

6/10

Pleasant

25 May 2026

Brady

The property was located downtown. Convenient to restraunts and bars. Our room was ok, it was a little old and a little worn down. It was a non smoking room but smelt like smoke. For me personally I like to park my car and have access to it. Here you had no other option but to Valet and that not my jam.

Partner

6/10

Pleasant

25 May 2026

Rachel

Our stay at the Marriott Walnut Creek was overall good. The staff were all nice and helpful. The front desk, valet, and cleaning staff were friendly. We were disappointed by the room. We chose this hotel because the room pictures looked spacious and showed a large window, and the hotel looked nice overall. We reserved a room with a king bed. We were given a small room behind the elevator with a small window that faced an indoor wall, and people could walk up to our window and see into the room, specifically right over the bed, so we had to keep it closed the whole visit. The room had an awkward layout with lots of angles that felt cramped. The floor pieces were coming apart, showing whatever was under the wood panels. The bed was comfortable, and the breakfast buffet was good. The location was convenient for walking to the BART. The hotel itself did not seem overly full, so we are not sure why we got this small corner room.

Partner

8/10

Excellent

25 May 2026

Nathan

Good hotel to stay at, clean, and friendly staff. Only thing that is disliked is that there is no self parking, you have to valet your car and pay. Expense 35 each day is a lot.

Partner

4/10

Poor

24 May 2026

Wilfredo

The staff were terrible making this experience a terrible one. From the moment we checked in, it seemed that the attitude from the staff was somewhat hostile and argumentative. When I called the front desk to request something, I was told that the staff person was alone in the reception and couldn't come up. I was asked to come to the front desk to get what I needed. The room service order was not delivered accurately. The person delivering explained that he delivered what was on his ticket. An item I ordered, for some reason, did not appear in his ticket, but it was present on my bill. Instead of finding a solution, the guy argued with me.

Family

10/10

Exceptional

24 May 2026

Daniel R

The Manager was awesome! It was mine and my wife’s anniversary and the manager had sent up and bottle of wine for me and my wife and made me and my wife feel very welcomed! The rooms were very nice ! The only thing I would say they could do a little better at is cleaning their furniture some of it looked a little worn down. Also I didn’t know that it was a Valet only hotel that you pay for every night and there’s no free parking.

Partner

8/10

Excellent

23 May 2026

Patricia

The staff was friendly and helpful.
Hotel was lovely. The restaurant seemed understaffed but our waiter on both nights, same gentleman, was terrific. He was running on Friday night, the night I had 3 young grandsons with me. I felt for him. I wish he had help.

Family

6/10

Pleasant

21 May 2026

Monica

Internet and phone in the room did not work.

Family

10/10

Exceptional

21 May 2026

Chukwunknso

Clesn

6/10

Pleasant

19 May 2026

Jeanette

The room we were given at check in was an ADA room. Therefore, there was nowhere to hang my dresses. The room was dark and depressing and faced other rooms so I w couldn’t leave the drapes open (bad setup!) The front staff and valets were kind.

Partner

6/10

Pleasant

18 May 2026

Rebecca

Rooms are dark and need some kind of brightness. Bathroom needs remodeling. Rooms are small.

Friends_and_family Family

8/10

Excellent

18 May 2026

Alfred

bathroom needs to be updated, rooms are very small, is not as it shows in the pictures. Room is super dark. I put all the small toy LED lights that they have in the room and barely you can see anything in your room. Bring a flash light or plug-in lights if you want more light in your room.

Friends_and_family Family

10/10

Exceptional

17 May 2026

Robert

Clean, friendly staff, convenient location.

6/10

Pleasant

17 May 2026

Ken

Place was decent but not amazing. We got the room toward the end and wasn't able to sleep from the noise in the stairway cause from the staff worker opening and closing the door.

Family_with_children

10/10

Exceptional

15 May 2026

Goran

Nice hotel. Everyone was very nice. The breakfast was great with a nice view on our floor. great location.

8/10

Excellent

12 May 2026

Ellen

Great staff and room service. Breakfast was not great. Bar was awesome. There is no EV charging station on site and valet parking is mandatory not optional at an extra $35/ night, plus tips.

Family

2/10

Poor

11 May 2026

Marques

the room they gave us was windowless for some reason, they have the coffee setup in a way where its unusable unless you physically move furniture. its next to the fridge and tv and those are the only plugs available so you have to unplug one of them to plug in the coffee maker, the bathroom toilet was also acting up the minute we walked in.

Partner

8/10

Excellent

11 May 2026

robert

Comfortable room and Valet excellent

Partner

6/10

Pleasant

08 May 2026

Ruby Anne

Hotel was great. The only issue was that out

8/10

Excellent

08 May 2026

Paul

The property was very clean.
Staff at check-in was somewhat
Grumpy and not very helpful.
We found out later that performance reviews were given earlier that day.
The room with 2 beds was very small and cramped. The valet parking was handled well, but came with a $35 per day fee.

Family_with_children

8/10

Excellent

04 May 2026

Patricia

The staff was nice, breakfast was good and gym was clean. Pool was under maintenance for half hour stay.

Family_with_children

2/10

Poor

03 May 2026

Farouk

Some staff were friendly like the concierge breakfast on the 6th floor. Valet drive your car like it’s their personal buckets l, executive suite is just a large outdated dump ! Ac doesn’t work in entire room, main tv didn’t connect to internet and the guide for the cable channels is nit updated. Tile in the shower is uneven so it ends up hurting your feet to stand in the shower. The toilet seems like an Amazon special or from temu. There is a skylight in the bathroom which looks cool but it’s filthy inside and out and brings in a crazy amount of noise. Overall 2 star experience

Family_with_children

8/10

Excellent

03 May 2026

Paul

Good location

8/10

Excellent

02 May 2026

Jennifer

Didn’t eat there

6/10

Pleasant

01 May 2026

Emily

Hello! We stayed for two nights. We were in town for a wedding and I was in the wedding party.

I guess I didn’t realize this prior to reviewing the hotel and booking, however this was the main location that the bride wanted us to stay in. Here are my cons:
1. The room has no proper closet. I had a long dress and my husband had his suit that needed to be hung. The “closet” starts half way in the middle and is underneath a shelf. So if we hung our items. They would be dragging on the floor.
2. Zero counter space in the bathroom and the mirror is what I needed to do my makeup. I couldn’t do my makeup anywhere else in the room because the lighting is so bad. So if you need to get ready, this isn’t the hotel space to do it unless you have a president suite.
3. We had our kids with us and the pool was out of order unfortunately.
4. I personally do not like the body wash or shampoo/conditioner

Pros:
1. The shower has good water pressure and gets hot fast
2. The bed was comfortable
3. They provide lots of towels and wash clothes

Family_with_children

10/10

Exceptional

28 Apr 2026

Denise

clean room

Self

6/10

Pleasant

26 Apr 2026

Hani

- overnight receptionist was great & welcoming (African American lady)
- Room is tired
- restroom wallpaper is pealing
- tea & coffee in room was very low (1 of each)
- Sliding doors to the patio & window is extreme dirty
- valet guys were hui g but it took 20 minutes to get my car on Saturday morning.
- cleanliness of overall property needs attention.
- morning coffee station in lobby was empty & messy.

Family_with_children

8/10

Excellent

24 Apr 2026

Darin

Nice hotel, not the most plush or modern Marriott, but it is clean and the location is convenient. It's a little hard to get in and out of as you can only enter on Main, not Parkside, which requires you to head down a ways before you can make a U turn if approaching the hotel from the south. Also, our room had a lovely view of a wall which affects every room in the north wing facing east and east wing facing north. Be forewarned.

Family

10/10

Exceptional

24 Apr 2026

Trache

Clean and spacious room

10/10

Exceptional

23 Apr 2026

Mark

Very professional, the staff actually provided customer service and was very attentive.

Business

10/10

Exceptional

23 Apr 2026

Mary

Bright clean hotel. Staff were nice and helpful !

Self

2/10

Poor

21 Apr 2026

Hessam

We checked in and the Room was damp, floor boards was raised at the ends from the dampness. No air filtration system in the rooms and felt like I was out of oxygen. We immediately asked reception to move us and they change our room to another room exactly the same so we decided to cancel our reservation and try and find another place. We found a room at residence inn at Wallnut creek and room was decent.

Family_with_children

6/10

Pleasant

21 Apr 2026

Barbara

The value was not there. They provided within the price a room to sleep in, which is what we could have gotten at a cheaper place. Breakfast not included with the costly price of the room, ⁵ i felt like that was a very cheap way to go for a supposed nice expensive place. I normally don't stay at s place like this but it was the closest to my nephew. Pricing was way to expensive. I was disappointed and won't stay there again. I need more for my money.

10/10

Exceptional

20 Apr 2026

Aneetra

Pros: Everything was great - clean hotel/room, helpful staff, ease of check-in/out, valet parking, location of hotel, etc.

Cons: N/A

Would definitely stay there again!

Partner

8/10

Excellent

20 Apr 2026

Alexandra

Hotel is convenient, clean and staff are friendly. Breakfast omelette service was slow, used carton eggs and fruit juice was out of date hence a less than perfect score.

Partner

10/10

Exceptional

19 Apr 2026

MELANIE

We were visiting for a basketball tournament and stayed one night. Breakfast was a buffet could’ve been better but for a quick continental breakfast, it worked. Room was a little tight, but again just for one night we managed as a family of four.

Family_with_children

10/10

Exceptional

17 Apr 2026

Shannon

The parking is problematic if you are trying to get somewhere by a certain time. There is only 1 way in and 1 way out. Unfortunately, I had to go through a housing community to get to the “In Only” entrance and when I left this morning I had to go through the same housing community to get to where I was going. It was frustrating as I was headed to work and ended up not giving myself enough time.

10/10

Exceptional

17 Apr 2026

Ashlee

yes

Family_with_children

10/10

Exceptional

15 Apr 2026

Victoriano

Staff was excellent and professional

6/10

Pleasant

13 Apr 2026

Carey

Fine for short, inexpensive stay Be prepared for minimum comfort, hard mattress and expensive lousy breakfast.

Partner

10/10

Exceptional

13 Apr 2026

Jennifer

Friendly staff, clean room, close to shopping/dinner

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

LouAnne

Friendly and helpful

Partner

8/10

Excellent

12 Apr 2026

Zohreh

clean room & aircondetioner was good

but the lighting was dark

Self

10/10

Exceptional

12 Apr 2026

Simmie

Clean and spacious rooms. Great staff.

10/10

Exceptional

12 Apr 2026

Shelley

Most comfortable friendly hotel staff and valet services. Love the dog friendly environment. Will return when visiting family again.

Partner

2/10

Poor

11 Apr 2026

Noor

Lukewarm water in the shower, noisy and very poorly insulated walls. Rooms are not carpeted in case you prefer carpeting. They do not disclose a $35 parking fee per night until check-in.

Friends_and_family Family