Crowne Plaza Concord Walnut Creek

6/10

Pleasant

08 Mar 2026

Nora

I only stay here because it’s convenient to the convention held there. The food is mediocre and their included breakfast was cereal and toast. There are 2 Denny’s not a mile away so I just had a $7 breakfast at one of those. I was also sure I reserved a room with a walk in shower but when I checked in I found a tub/shower combo. That meant I needed assistance getting in and out to bathe. And even at that I slipped getting out and rammed my shoulder into the wall before I hit the floor.

Partner

6/10

Pleasant

16 Feb 2026

john

Under construction lots of noise and dust. Walls are thin and you can hear everything not great just meh.

2/10

Poor

16 Feb 2026

Fernando

Remodeling was happening during our stay. The heater was working in our room.

Leisure Family

2/10

Poor

26 Jan 2026

Jamie

Rooms were barely average, toilet made a noise all night, they had loud construction starting at 7am. The free breakfast was absolute trash. Went down at 9am and there was nothing left except muffins and fruit, they stated they were done putting food out but the breakfast didn't end until 10am. I requested more towels twice once on the phone and once at the front desk, they never came I had to take towels from the house keepers.

Leisure Family

2/10

Poor

20 Jan 2026

Sandy

The room was very out dated and in need of repairs. The facet in the bathroom leaked on the counter when you turned it on. The freezer was on and the freezer defrosted all over the carpet the first night and we woke up to a wet carpet in front of the bed and dresser. The phone was broken and in need of repair. Bathroom door had water damage and was hard to close. We were afraid it would get stuck if you closed it all the way. No places to sit in the atrium or at pool. Doesn’t look like the pictures. Had an awful smell. Needs to be repaired and maintained.

Leisure Family

6/10

Pleasant

15 Jan 2026

Suzy

Pool is closed and no tv. Construction going on. Nothing on website discloses this

10/10

Exceptional

13 Jan 2026

Ann

The breakfast (to put bluntly) SUCKS!

Self

4/10

Poor

11 Jan 2026

Elizabeth

Not the hotel's fault that our first night was on New Year's Eve (and we were in town for family and had no clue it was also an event venue). About half the rooms were incredibly loud, including one that had unsafe decibel levels. Hotel staff kept telling us no rooms were available until I mentioned we needed to be refunded for rooms that can't be slept in, and several magically appeared.

One room also had no functioning heat and the hotel staff kept saying it was because we had it set to 74 (not true- a mere reasonable 70).

The hotel pool looked like someone's diaper fell apart in it, but staff did nothing about it when mentioned.

The breakfast was a joke. Leftover dinner rolls, white bread, yogurt, something that might be oatmeal, a large vat of brown sugar, and surprisingly a beautiful (but underripe) tray of fruit (likely leftover from one of those noisemaking events). Even though we came down half way through the breakfast hours on January, basic things like spoons or napkins were not available, and the employee seemed more focused on asking every single member of our party for our breakfast tickets even though they had already been given to her.

Friends_and_family Family

8/10

Excellent

11 Jan 2026

Janice

Couteous staff

Friends_and_family Family

6/10

Pleasant

06 Jan 2026

Pedro

The rooms are run down but it does look like they are remodeling so I'm willing to try them again in the future. Breakfast was pretty fruit/bread oriented so heads up. Parking was free and the location was good.

Self

8/10

Excellent

05 Jan 2026

TRINA

The room & the hallways smelled as if the carpets needed cleaning. Staff members were pleasant & courteous - no complaints there. I did see broken glass from a vehicle in the front parking lot. I asked at check-in and the lady stated that a vehicle was vandalized the night before, the security guard was not present at that time. That was my main concern so I would go outside and check on my vehicle. Nothing happened to my vehicle, thank goodness!

Leisure Self

6/10

Pleasant

05 Jan 2026

BLANCA

Check in was smooth, once we got to room i noticed a funny smell. Other than that no problem

Leisure

4/10

Poor

03 Jan 2026

Sandra

room and amenities were poor and tasteless dining was with all disposable plastic cups and paper napkins no servers for champagne at the NY breakfast was just not... I will not return.

Partner

10/10

Exceptional

02 Jan 2026

Darlyn

The hotel atrium is fabulous. We have stayed yearly to play music at New Years, birthday celebrations and family visits.
The staff are professional, kind and attentive and make it a pleasure.

Everyone appears to cater to each guest making them feel special and making sure that everything is wonderful.

What a great team!

Business Family

10/10

Exceptional

01 Jan 2026

doug

Staff is always so nice

8/10

Excellent

31 Dec 2025

Allen

The room was fine. The shower took an enormous amount of pulling to get it to work. The housekeeper woke me up at 8 AM by trying to come in the room for cleaning purposes.

Self

8/10

Excellent

31 Dec 2025

Antonio

Poco opciones de almuerzo

Leisure Family

2/10

Poor

29 Dec 2025

Mashal

It was broken in to my car the back window was broken in the parking lot in front of the hotel building stole my belongings and so many more cars were broken in it was horrible night no one did anything the security guard was there he didn’t do anything his reply was sorry that’s it people were saying that the hotel security guard is involved because it’s happening all the time it was scary night we didn’t feel safe at all.
The room was so cold the we went all the way from Canada. Do not go guys there zero safety

Leisure Family

10/10

Exceptional

29 Dec 2025

Sonia

The syaff here were amazing, helpful, and very accommodating! We stayed here while visiting from out of town due to my grandfathers passing... we could not have asked for nor recieved better customer service. The hotel room was beautiful and the interior, while it was under construction at the time was still very beautiful and relaxing to be in.

Friends_and_family Family

8/10

Excellent

27 Dec 2025

Cherie

I did not try the small continental breakfast as it is only served til 9 & I chose to sleep in during my stay. I was disappointed that they are changing to a Marriott & doing major construction, so we were not allowed to go to the back entrance near the elevator, so I had to walk across the atrium to reach the elevators. The rooms overlooking the airport (my favorite) were not available. Will be interesting to see what happens next Christmas.

Leisure Self

2/10

Poor

27 Dec 2025

Mary Ann

We ended up leaving about ten minutes after getting to the room. I've stayed many times in hotels that are old, dated, even dingy to a degree. Unfortunately, this hotel was completely filthy, with dirt, stains, and grime ground into the carpets - it felt almost slimy underfoot. There was also hair and dirt in the sheets, no mattress protector underneath the sheet, and the mattress was massively ripped and stained. The peeling wallpaper and damaged furniture weren't the dealbreaker for me but they didn't help. The front desk clerk was very polite, but having previously worked in two hotels, I would consider having an earbud in and wearing a hoodie to not be super professional. Funny enough, he seemed completely unsurprised when I came downstairs and told him we would have to stay elsewhere - he cheerfully wished me a good night with no further questions. We ended up at the Hilton Garden Inn at Walnut Creek, which cost a little more but was still affordable and a great experience!

Leisure Family

10/10

Exceptional

26 Dec 2025

derrek

Everything was great

Friends_and_family Friends

4/10

Poor

25 Dec 2025

Steve

The room keys didn't work the first time, so I had to walk all the way back to the front desk. The ceiling in the room was leaking in a few spots from the rain.

10/10

Exceptional

24 Dec 2025

Barbara

Didn't use bar or coffee service. Room was too cool at first until I found thermostat and was able to adjust it to my comfort level. Room was clean. Staff was very friendly. Loved that my room overlooked the mall below with decorated trees.

Self

4/10

Poor

23 Dec 2025

Rebecca

The room I paid for was not available when I arrived at 530 pm. I had liked this hotel for the warm hotel pool, the jungle, and my nostalgia. The pool was a chilly 70 degrees for our trip this time. I did not swim. The hotel gym is good. I did not understand I needed to ask for our room to be cleaned. Perhaps I do not travel often. The interior still has the fantastic house plant jungle. It’s a worn down hotel. When my family came in January 2025 we found a cockroach in our room. I forgot to say anything then. The staffing is minimal. The bar is not worth your time or money. The ficus trees and warm indoor pool were what I came back for this December. I will not come back again.

Friends_and_family Family

8/10

Excellent

23 Dec 2025

Jim

Fresh, but very limited. No milk, butter, juice available without asking.

Partner

8/10

Excellent

20 Dec 2025

Jim

yes

Partner

6/10

Pleasant

19 Dec 2025

Sierra

The hotel is beautiful and the staff were friendly. One issue during both of my stays was housekeeping knocking early in the morning, starting around 8:30 a.m., even though checkout is at 11. Breakfast options were also fairly limited, consisting of oatmeal and fruit.

Partner

10/10

Exceptional

15 Dec 2025

Pam

The front desk clerk made us feel very welcome and our room was spacious and comfortable. Thwwindow

Friends_and_family Friends

4/10

Poor

14 Dec 2025

Michael

Under construction, when under Courtyard and Fairfield, I am sure this will be upgraded, from F&B, Guest Services, Servicing and Cleaning of rooms, etc. Staff have a \"oh well, so be it\" attitude.

Business_and_leisure

10/10

Exceptional

12 Dec 2025

Joseph

Awesome

Business_and_leisure Partner

6/10

Pleasant

11 Dec 2025

quadir

Didn’t appear to be 3 1/2 star hotel

Partner

10/10

Exceptional

10 Dec 2025

James

The bar was nice and the Bartender was very pleasant. The courtyard was a great treat.

Business Self

6/10

Pleasant

10 Dec 2025

La'Tasha

Front desk was very nice

Business

10/10

Exceptional

10 Dec 2025

Dolly

Great

Business

2/10

Poor

08 Dec 2025

Ana

Toilet

Friends_and_family Family

8/10

Excellent

08 Dec 2025

Nichole

My stay was overall very comfortable. The lady at the front desk was kind and considerate as were the rest of the staff. The indoor heated pool was a definite plus. My room was spacious and the beds were comfortable. My room was pretty clean. The only complaint I had was there were stains on the carpet in the room. They are going through construction so keep that in mind, but being that they are, it was very quiet during my stay.

Business

10/10

Exceptional

07 Dec 2025

janea

Love this place. Beautiful scenery. Friendly staff

4/10

Poor

07 Dec 2025

Jose

Provided only hand towels, which were too small for drying after showers.

Leisure Family

6/10

Pleasant

05 Dec 2025

Nicholas

The pool was freezing, hot tub is out of commission & the breakfast was literally just oatmeal and toast with some fruit

6/10

Pleasant

01 Dec 2025

Jennifer

The staff at this hotel was amazing! They were all so kind and friendly and helpful!

But there was a a lot to be desired at this hotel. For starters we specifically booked this hotel because it had an indoor hot tub, a complimentary hot breakfast, and a pool. Well the hot tub was closed and looked like it had been for quite some time, the pool was dirty and there was no place to sit, and the breakfast was very disappointing. The only hot thing was oatmeal. Then it was some fruit and bagels or toast. That to me does not qualify as a hot breakfast.
On top of that our room not in great condition either. The vent in the bathroom didn't work, the bath towels were barely bigger than hand towels, the lights were flickering, and several the outlets did not work, the bedding consisted of a sheet and a light weight blanket and we freezing!
You can tell that at some point this hotel was very nice - but it has been majorly neglected and needs some TLC.

Friends_and_family Family

10/10

Exceptional

01 Dec 2025

Karen

most of the staff was very nice. Room was clean. Pool was nice and warm. Breakfast was great. We stay here every time we're in town, it would be nice to have a discounted price incentive for repeat customers.

Leisure Family_with_children

10/10

Exceptional

01 Dec 2025

Chris

Great staff. Room was clean and tidy. I was on the 3rd floor and it was very quiet!! Even next to the airport. I will be returning! I definitely recommend this hotel!

2/10

Poor

30 Nov 2025

Heidi

Dirty run down

6/10

Pleasant

30 Nov 2025

Dan

The lobby is beautiful and festively decorated. We chose the hotel for the swimming pool but the pool was small and not enticing for the kids to use. But it was indeed functional. My family was very disappointed in the limited options at the breakfast- apparently there was not even butter for the toast and no milk offered. That said, it was a functional place to stay - if you don't care about the breakfast it is fine.

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

Maria

100

6/10

Pleasant

30 Nov 2025

Dottie

Room was okay; bathroom very small. Bathroom lighting needs to be improved.
Ate breakfast in the atrium. Free breakfast was extremely minimal. Ordered from the menu. The omelet was, without a doubt, the worst I have ever tried. I think they stretched one egg over the bacon; no cheese, extremely dry. Couldn't eat. Should have sent it back. Waitress was nice but inattentive.
I've stayed there many times in the past and we loved that hotel; kids loved the pool and atrium, especially the fish which are nonexistent now.
They did allow us to cancel 2nd night without a penalty as my granddaughter wasn't feeling well.
Most likely will not stay there again. Sad really.

Friends_and_family Family

2/10

Poor

29 Nov 2025

Tonya

The lady who checked me in was very rude . People were smoking in the hallways and we were kept awake all night by the toilet running. I did feel well the next morning after a terrible nights rest and when my husband went down to retrieve our free breakfast that was offered they would allow him to bring me even som juice back to our room . Then kept our breakfast pass so we had nothing to eat or drink . Already canceled my room for December. I was very disappointed.

Leisure Family

10/10

Exceptional

29 Nov 2025

Laura

Close parking, great staff, and rooms are comfortable.

10/10

Exceptional

29 Nov 2025

Laura

It’s nice having a fridge and microwave available for our longer term stay.

10/10

Exceptional

29 Nov 2025

Laura

Comfortable beds and nice-sized rooms

10/10

Exceptional

28 Nov 2025

Alma

Good place, clean

2/10

Poor

28 Nov 2025

Katie

this place is under renovation, rooms dirty, homeless accepted. dump.

hotel personel were fine

Leisure Family

10/10

Exceptional

26 Nov 2025

Armando

No Comment

Business Family

8/10

Excellent

25 Nov 2025

Peter J

Good for work travelers

8/10

Excellent

21 Nov 2025

Victor

good staff clean rooms

Friends_and_family Family

10/10

Exceptional

21 Nov 2025

Laura

It’s a comfy home away from home

2/10

Poor

21 Nov 2025

Alfonso

Unfortunately the beds were full of bed bugs we did complain about it to the front desk they offered to give us our money back it was a very bad experience

Friends_and_family Family

2/10

Poor

19 Nov 2025

Sharon

We have been subjected to unbelievably loud noise/music from the coutyard for over 2 hours. Not what we needed afyer a 10 hour day of driving with another 10 hours in front of us tomorrow. Guests should be forewarned before spending $ in hopes of a good night's rest.

Family

2/10

Poor

17 Nov 2025

Julie

The front desk person was really helpful but other than that this hotel is really old and really dirty. I would t come back again.

Friends_and_family Family

6/10

Pleasant

16 Nov 2025

Carl

Honestly so called breakfast sucked. You can do better variety more items. Thought to myself . Shouldve stayed in room. Speaking of room walls and floor thin i could hear people talking. Room above me person stomping on floor making.noise

Self

2/10

Poor

15 Nov 2025

Jack

You Get what you pay for.

8/10

Excellent

13 Nov 2025

victor

Great place to stay. Continental breakfast needs a little help. Not much offered

Business

10/10

Exceptional

11 Nov 2025

Tamika

Clean room
Quiet environment
Close to stores

10/10

Exceptional

09 Nov 2025

Debbie

Great

Partner

6/10

Pleasant

08 Nov 2025

Elizabeth

The staff and room were fine, but we were next to a smoking room and it seeped in and made sleeping difficult. The elevators are not in great order, and opened before they were completely at the floor.

Business

8/10

Excellent

07 Nov 2025

Christina

My room was clean, the bed was very comfortable, and they had nice fluffy pillows. The room was a nice size with a microwave, Keurig, and a mini refrigerator. The only down fall of the room was the size of the bathroom! It was so small! It was the size of a standard 1/2 bath in our home! Our room was facing an airport but was relatively quiet! I would definately stay again!

Friends_and_family Friends

10/10

Exceptional

03 Nov 2025

Paul

Great hotel

4/10

Poor

03 Nov 2025

Elia

The room felt like we were at a motel 6.. the carpet was stained everywhere, the toilet seat lid was cracked… there was only 9 channels on the tv and was very staticky.. you can literally hear everything! The room above was making so much noise from 5-7am. The hot tub was not working and the pool was extremely cold!!!! Not worth the stay.

10/10

Exceptional

01 Nov 2025

Laura

Comfortable and nice with unique charm and helpful staff

Business Family

10/10

Exceptional

01 Nov 2025

Laura

I love the charm of the hotel…our window faced out towards a small airport. There is a large atrium at the center of the hotel buildings that is lush with plants and a beautifully meandering water feature in addition to an indoor pool. Staff are always available to help whenever we needed anything. I appreciated having a good sized refrigerator and microwave for our visit.

Business Family

10/10

Exceptional

29 Oct 2025

Abraham

Great

Leisure Self

8/10

Excellent

28 Oct 2025

Apolinar

Loved the indoor pool.

10/10

Exceptional

27 Oct 2025

Toetuu

They head an indoor pool

Leisure Family_with_children

10/10

Exceptional

27 Oct 2025

Dennis

Need variety from day to day meals

Business Self

10/10

Exceptional

24 Oct 2025

Augusto Mora

Good

6/10

Pleasant

23 Oct 2025

Paul

Africa hotel is better

Business_and_leisure Self

6/10

Pleasant

23 Oct 2025

Jehad

Good

10/10

Exceptional

23 Oct 2025

Jairo

R

10/10

Exceptional

21 Oct 2025

Derrek

Clean room

Self

2/10

Poor

20 Oct 2025

Susan G

Reception music played loud and way after 10 pm quiet time (11:30 pm). Being in the room was torture and terrible, We couldn't even hear the TV. We needed an early night to rest enough for a long trip home. We got 2 to 3 hours which wasn't enough. Calls to the front desk were never answered. No one was reachable.
The free breakfast has very little to offer because they want you go order from their restaurant menu $$.
Room was overpriced even though the hotel is in the middle of a reconstruction that leaves choice of rooms very limited.

Friends_and_family Family

10/10

Exceptional

20 Oct 2025

Dennis

awesome place to stay

6/10

Pleasant

19 Oct 2025

Mavis

Hotel room and staff amenities were all good only complaint is the breakfast was terrible. They definitely need to upgrade the breakfast choices.

6/10

Pleasant

19 Oct 2025

Jennifer

Room was clean but smelled like urine and mildew. Check in was exceptional. No iron in our room. Called several times took an hour to get an iron which made us leave late for a wedding we were attending. Staff friendly.

Partner

2/10

Poor

18 Oct 2025

Tonya

In addition to what I already mentioned. The free breakfast looked liked dog food. Not what I expected at all.

Leisure Self

6/10

Pleasant

18 Oct 2025

Leslie

This used to be a luxury hotel. Now it is old and they are refurbishing it which is why the rates are so inexpensive. Free breakfast is white toast oatmeal and fruit. The spa is not open. I think the pool maybe usable, but it is fenced off.
Parking is free while they refurbish. The staff was very nice. There are lots of sign to help people to remember to be quiet. The signs sort of work.
I would not stay here again

Leisure Partner

10/10

Exceptional

18 Oct 2025

Kelly

Everything was delightful

8/10

Excellent

14 Oct 2025

LUCIA

comfortable stay

Friends_and_family Family

10/10

Exceptional

13 Oct 2025

Ana

Excellent staff

Family

10/10

Exceptional

13 Oct 2025

Dennis

Awsome hotel. Had bar and resturant

Business Self

10/10

Exceptional

13 Oct 2025

Sharon

Loved the continental breakfast

10/10

Exceptional

13 Oct 2025

Stephen

Straight up old school class. Close to John Muir Medical Center.

2/10

Poor

12 Oct 2025

Arvindh

AC was not cooling the room

Business Family

2/10

Poor

11 Oct 2025

Ali

They do not really offer free continental breakfast as the listing shows, they only had cereal with milk/yogurt, some pastries and muffins, fruits, oat and tea/coffee. For eggs, cheese and meats they were charging additional fees. Also, their SPA is not operational, they only let you know that in an email the night before you check in. Otherwise the hotel is fine, you get what you pay for at this level.

Friends_and_family Family

8/10

Excellent

07 Oct 2025

Lisa

The hallway needed to have the carpet cleaned. It had pet smells.

6/10

Pleasant

07 Oct 2025

Stephanie

Admittedly I booked this place with out properly reviewing it first. Hotel lobby is nice and has a lot of potential to look better. The first room had a terrible awful smell and hairs on the bed, staff was nice when they received our complaint but I did notice that there was another person complaining about cleanliness. The second room they switched us to was seemingly clean, but there was (I think) dried up vomit behind one of the beds on the wall, which I did not notice till our last day. The faucet in the bathroom was leaking and would make the whole bathroom counter wet. The complimentary breakfast was very minimal and ended at 9am. The restaurant offered a better breakfast at a good price and the food was not bad but the restaurant also closes at 9am so better wake up early if you want to take advantage. There was construction going on Monday morning they are renovating half the hotel. The hot tub was broken...bummer. The swimming pool was small but indoors so that was nice for my kids to enjoy. The stay was only okay and that is because most of our time was spent out of the hotel. But I would be willing to give them one more chance after they finish renovating and then reading reviews to see if there is any improvement.

2/10

Poor

06 Oct 2025

Joseph

Rooms worn. bedding worn out. Continental bfast was ridiculous I reported a large mess on floor entering Lobby. Never was picked up!!

Leisure Family

8/10

Excellent

05 Oct 2025

Rory

We really enjoyed our stay here! The pool is great, very nicely decorated with warm water. Nice room, beds, shower, amenities, and very helpful staff. We couldn’t have been more pleased and we told them that when we checked out. If you’re considering this place, you found a winner.

Leisure Family_with_children

6/10

Pleasant

02 Oct 2025

Jeffrey

It is under construction so half the hotel is not being used they did not inform us that the hot tub was not available it's also Down and Under Construction the swimming pool was nice the dining for breakfast for their free breakfast was it was oatmeal what can I say they do have an option to buy stuff but when you have other dining choices around there I would choose somewhere else the main complaint we had is check out time is like 11:00 a.m. the maids knocked on our door at 7:30 to see if we were leaving yet woke us up from a sound sleep went to the front desk to talk to them about it and was informed that the person working the desk is only part-time he doesn't know what to tell us

Leisure Family

10/10

Exceptional

30 Sep 2025

daniel

We were excited to enjoy the indoor pool it was heated and we could have a great experience and on top of everyhing are room was nice enjoyed the bathroom tub price was right will stay there sgain!

Partner