Hotel Miramar

6/10

Pleasant

12 May 2026

Lynn B

The room/bathroom were very clean.
There are no amenities. Actually, there was very little near the property.

Be aware, although according to the map, a taxi/Uber ride is close to.the port...IT IS NOT. On embarkation/disembarkation days, the police close off the direct streets to the port. And transportation is redirected back over the bridge towards town.
Our trip to the port was 1-1/2 hours and became very expensive.

Partner

10/10

Exceptional

12 May 2026

Jocelyn Padua

Great place to stay and very reasonable price.

Family

10/10

Exceptional

10 May 2026

Lorraine

Clean room and great staff !!!

Family_with_children

6/10

Pleasant

08 May 2026

ricardo k

It was very noisy

8/10

Excellent

07 May 2026

Angus

The TV was not good — streaming slow. The hot water handle was broken. Staff and location are excellent!

10/10

Exceptional

06 May 2026

Luann

El hotel muy limpio. Excelente ubicación. Tiene varias opciones de comida bien cerca no hay que utilizar auto!

Family_with_children

4/10

Poor

04 May 2026

Carlos Esteban

The hotel has a Great location and the staff is kind. However there were somethings that we didnt like:

The bathroom floor had its joints dirty and it didnt feel as clean and neat as we are used to.
The room’s view was not as we expected.
The beds and pillows were not comfortable enough.

We were 4 people and only had 2 towels and had to go downstairs to the front office for the other two.

What we liked the most was its location: less than 5 minutes drive to the cruise port and to T Mobile district.

Also there is an incredible restaurant / cafe to have breakfast right across the street.

Friends

6/10

Pleasant

02 May 2026

Jessica

The room was clean and the staff was helpful. The parking, however, was full by the time we got there and so we had to find street parking. We only stayed 1 night, which we were grateful for.

Family_with_children

10/10

Exceptional

01 May 2026

Rafael

The room was clean it was nice and quiet the staff were very helpful at all hours would stay there on my next trip

Partner

6/10

Pleasant

28 Apr 2026

Omar

Room was clean, but there were no outlets near the bed, some outlets didn't work. There were holes in the ironing board. The bathtub was clogged when I first tried to use it and it took two days to get it fixed.

Self

10/10

Exceptional

25 Apr 2026

JOHN

Old but spotless and comfortable. Good location. Only disappointment was the bar was never opened.

Partner

2/10

Poor

25 Apr 2026

Angelina

Dirty room. Checked out same day. Staff was not helpful

10/10

Exceptional

25 Apr 2026

Hana

Na

6/10

Pleasant

24 Apr 2026

Rafael

No había agua caliente en la ducha pero todo lo demás super !

Self

10/10

Exceptional

24 Apr 2026

Lucia

Well maintained, air conditioned rooms, clean and spacious. The staff at the front desk were very helpful when we arrived and helped us store our luggage when we were checking out, as we had some hours to spare before boarding our cruise ship.

I liked the close proximity from the airport to the hotel and from the hotel to the port. Also close to shopping areas, restaurants and bars.

Overall, a good place to stay.

Family_with_children

8/10

Excellent

19 Apr 2026

myrna

The room was good and the air conditioning was amazing. Bathroom needed some improvements yet satisfactory. They had a refrigerator and microwave! They also have a washing machine. The staff was friendly and helpful! All in all not a bad stay. Would stay again.

Self

6/10

Pleasant

19 Apr 2026

Brent

Room was clean. Bed was firm but still comfortable. Staff were friendly and helpful. Several restaurants in area a couple open 24/7. Free T3 bus to Old San Juan w a stop steps from hotel. Don’t believe the pictures for the roof top and one of the primary reasons we booked this hotel. There was a total of 4 sit down chairs on the roof top. No loungers or tables as pics portray. Street side room was noisy and the black out curtains only closed about 80% of the way.

Partner

10/10

Exceptional

19 Apr 2026

Steven

Needs cardio equipment

Self

6/10

Pleasant

18 Apr 2026

Myrna

Parking is off site across the street every time we needed to access the car we had to notify the staff to open the gate.

The room is super large with plenty of space. The view is amazing. The staff was helpful.

Partner

4/10

Poor

17 Apr 2026

Troy t

Kegan at the front desk was AMAZING - helpful, understanding and patient. We had 3 rooms in our party, 2 had mold (one was A LOT of mold) and 1 had bugs. Using chat GPT we asked what the marks on our ceiling were and it said related to bugs - upon closer inspection, we found all the little bugs crawling all over. We were given a refund, which was very gracious and we truly appreciate, but had to find a VERY expensive second option as the hotels in the area were mostly booked due to an issue at the airport. Would recommend searching elsewhere for a pre-cruise stay.

Family

10/10

Exceptional

15 Apr 2026

Emily

Staff was friendly and helpful.

Partner

8/10

Excellent

14 Apr 2026

YAJAIRA

The hotel in itself is not bad. The location can be a bit sketchy and make you do a double take or think twice about parking.

Family

10/10

Exceptional

13 Apr 2026

Lillian

Yes👍

4/10

Poor

12 Apr 2026

Cindy

Lost hot water after 30 seconds, toilet was “self flush” we had to refill the bowl after every flush. Bed was uncomfortable. Little tiny pillows. Staff unfriendly and not helpful. Parking is accross the street. The staff had to open to let you but they were always too busy to let you in. We had to wait, call and try to get someone to open gate. Then my husband got locked in the parking area for almost 20 minutes waiting for someone to open the gate. Sink in bathroom would not drain. Towels were scratchy. We were booked to return to this hotel after our cruise- we canceled. For over 200.00 a night…no thank you.

Partner

10/10

Exceptional

12 Apr 2026

Nery

This hotel is well-kept and extremely clean. It's a great place to choose pre-cruise sailing. The staff is friendly and attentive

Partner

4/10

Poor

12 Apr 2026

teri

Shower sucked, no pool, no bar nothing, no outside activities
Staff was good
Would not suggest this hotel

Friends

6/10

Pleasant

07 Apr 2026

Susan

Our room was not ready by 3pm. The woman at the front desk told us to give her three minutes to finish up receipts she was working on and never communicated with us on how long it would take for our room to be ready. We sat there for an additional half an hour while she ignored us and never updated us about anything. She acted as if we were not even there. The room and hotel is old and there was no body wash in the dispenser so we had to use shampoo to wash with. Not worth the $200+ price tag we paid for a one night stay.

Family

8/10

Excellent

05 Apr 2026

Nancy

Great hotel to stay at if you arrive the day before a cruise. Free wifi worked well. Water pressure wasn’t great nor was it very hot. Cleanliness of rooms was fine but AC was loud, although we were so tired we slept fine. Staff were very nice and helpful for directions and fun things to see.

Partner

8/10

Excellent

05 Apr 2026

Damond

Yes

10/10

Exceptional

05 Apr 2026

Lillian

Excellent

6/10

Pleasant

04 Apr 2026

Melissa

The room smelled musty. It was clean but worn and the beds were uncomfortable. It was average stay. Price point was too high.

Friends_and_family Family

6/10

Pleasant

04 Apr 2026

William

Showers ran out of water very fast. Drain in the shower barely worked. Beds aren’t comfortable. The rooftop patio is not as pictured/advertised, no furniture whatsoever. Cafe was never open. Staff however was very nice.

Friends_and_family Friends

4/10

Poor

04 Apr 2026

Prashant

Staff was friendly but this hotel needs serious maintenance. Bathroom and bathtub immediately clogging. Onsite cafe is closed. Onsite breakfast is closed. These details should be updated on the property page. Location is great.

10/10

Exceptional

03 Apr 2026

Zollianne

They have limited parking for $19 and my car was safety.

Partner

6/10

Pleasant

03 Apr 2026

Dianna

No había suficientes toallas y no nos dieron más

Family

8/10

Excellent

02 Apr 2026

Dai

The staff was friendly and welcoming which we appreciated. However, the bathtub drainage was clogged was a real issue during our stay. Aside from that, the hotel is fairly average.

Partner

10/10

Exceptional

02 Apr 2026

James

Great location with good restaurants in easy walking distance. Accommodating staff. Clean and spacious room. Abandoned church next door was fascinating.

Partner

6/10

Pleasant

01 Apr 2026

Linmar

It was okay for the one night. There was no hot water the shower kept getting backed up. Is definitely outdated. I’ve eaten bread thicker than the mattress. Parking is across ghe street first come first serve you might have a parking spot you might not.

8/10

Excellent

31 Mar 2026

maria

Good place to stay one night. Close to old San Juan and airport. Very nice roof top view.

Family_with_children

6/10

Pleasant

30 Mar 2026

Alejandra

No face soap, facial wipes, or hand lotion. Also, the staff is not good about opening the parking gate.

Partner

10/10

Exceptional

28 Mar 2026

Jose

Nice hotel

10/10

Exceptional

24 Mar 2026

Mario

the staff was so nice and easy to work with! thank you!!

Partner

10/10

Exceptional

19 Mar 2026

Myleen

Our stay was brief (2 nights) but this hotel was very reasonably priced and in a great location. We were not able to check in early but they did hold our luggage while we went out to explore. There are nearby restaurants, a grocery store and even a movie theater. There is also a bus stop just across the street that takes you to Old San Juan or you can walk a short distance to Condado beach. The room itself was plenty big for me and my family and it was clean. We didn't use the gym, it was pretty small and didn't have much. The laundry room was available but we didn't use it. We did go up to the rooftop and it had a nice view at night of the city lights. All in all, I would recommend this hotel.

Family_with_children

8/10

Excellent

18 Mar 2026

Brian

For a budget property, this was a good stay for 1 night. It was clean, the water was hot and the amenities were better than expected. The AC was VERY loud and the walls were thin but not overly bothersome.

Partner

6/10

Pleasant

16 Mar 2026

Claudius

<

6/10

Pleasant

15 Mar 2026

Jesus

Check-in was smooth with a familiar staff member, but the room disappointed this stay: the bathroom wasn’t clean or fresh, and no ironing board was provided. Getting water at 3 a.m. was inconvenient, and morning desk service felt rude. Not as before.

Self

6/10

Pleasant

14 Mar 2026

Bruce

The ocean was not visible from our room. We looked out on the back of an old, closed church.
That said, the location was excellent, close to shops and wonderful restaurants, a short walk to the lagoon and a slightly greater walk to the ocean.
The staff were terrific, knowledgeable and very helpful.

Partner

8/10

Excellent

14 Mar 2026

Dorcas

It was nice and pretty clean. However, we had to keep getting new keys because they kept turning off

8/10

Excellent

13 Mar 2026

Jonna

Clean place that is but a $5 Lyft to old San Juan! Staff was extremely nice and they held our luggage for us before and after check out-highly recommend!

Partner

6/10

Pleasant

11 Mar 2026

Deyanira

Close to restaurants a local supermarket and a 15 minute walk to Escambron beach the staff was nice and friendly….the hotel was under construction wasn’t able to enjoy the rooftop

Family_with_children

4/10

Poor

10 Mar 2026

Lisa

The location of the hotel was good but the staff was not friendly or helpful. There were no amenities! No cafe or rooftop seating area as advertised. The room keys didn’t work and needed to be replaced daily .

Partner

8/10

Excellent

09 Mar 2026

Darlene

No ocean view. Shops and restaurants were nearby.

Self

6/10

Pleasant

07 Mar 2026

Anthony

Barely

Family

10/10

Exceptional

06 Mar 2026

Sadra

Staff wasn’t the friendliest but my overall experience was a positive one. Great location, was able to walk to the beach.

Self

4/10

Poor

06 Mar 2026

Eliana

Staff is super kind, but the rooms leave a lot lacking

Family

6/10

Pleasant

05 Mar 2026

Heriberto

no ocean view from the room htat i had, restaurats near by and amenities!

Family

10/10

Exceptional

04 Mar 2026

Mario

Good

Family_with_children

2/10

Poor

03 Mar 2026

Siddhartha

The ocean was visible but everything else was horrible. The parking lot is across the street. I wasn't notified ahead that the gym was not available

Self

10/10

Exceptional

03 Mar 2026

Jonathan

Convenient and comfortable

10/10

Exceptional

03 Mar 2026

Ada

Nice property, simple, very clean, We had an emergency and had to leave early, but loved the place.

Partner

6/10

Pleasant

03 Mar 2026

Gail

Our room was in a corner with a view of the back of a church and a garbage pick up. The ac sounded like a B-52 bomber taking off, the tub didn't drain properly and when I called twice for assistance no one answered the phone. We loved the neighborhood but with the building under renovations we could not access the rooftop terrace or the gym. All in all I would be remiss to give this stay more than just ok.

Partner

8/10

Excellent

03 Mar 2026

Judith

It was not

Partner

8/10

Excellent

02 Mar 2026

Darlene

No. Groceries and pharmacy nearby. Also restaurants.

Self

8/10

Excellent

02 Mar 2026

Guillermo

Room was nice and clean.

Unfortunately the guy who checked me in was very uninformed about the parking availability and needs to be briefed on the matter.

Other than that everything was good.

10/10

Exceptional

01 Mar 2026

Karitza Maymi

Great!!

8/10

Excellent

01 Mar 2026

Mayra

Not any amenities just a room. No room service, pool, or gym

Friends

10/10

Exceptional

01 Mar 2026

Jose J

Everything was great 👍

2/10

Poor

28 Feb 2026

Andres

Very bad, Odor was bad , smells so bad , reacting with asthma

6/10

Pleasant

28 Feb 2026

Wendi

Amenities were lacking. Simple coffee in the lobby would have been much appreciated. People are traveling and don’t want to roam the streets at 6 am for coffee.

Partner

6/10

Pleasant

28 Feb 2026

Robert

Renovated older hotel, staff was excellent, amenities were ok, room was clean & beds were excellent, parking was a bit tricky due to hotel’s location

Family

6/10

Pleasant

28 Feb 2026

CHRIS

Should have listed that it was under construction. some rooms never got the tv to work and everyone just ignored it. Mild in same room. Should have been moved!!

Friends_and_family Friends

2/10

Poor

27 Feb 2026

christine

Room sucked, no hot water, no handle for shower, water did not drain properly. Room key did not work had to replace key 7 times. I do mot recommend

Family_with_children

4/10

Poor

26 Feb 2026

Kareen

I am glad they are making upgrades, but I paid for a stay with the understanding I would have access to a laundry room, gym, and loft dining. All were closed and there was no indication on their site or through expedia that those amenities were not available.
Also, the $19 over night parking is a joke. Its a gated area across the streer. They don't always open it for you. We got to the point that my husband or I would stand at the desk and wait for the other to go to the car, just to make sure the attendant at the desk would open the gate for entering AND exiting.
Hot water is limited. Good locationn for walking to places and short drive to Old San Juan.

2/10

Poor

25 Feb 2026

Carmen

Amenities. The bar or roof top wasn’t open. They were doing construction on the roof. I stayed on the 7th floor and all I heard was banging, cranes being moved around and just so much noise. I didn’t get a reason as to why the bar was closed. Being a solo female travel, that didn’t help at all. I was there to celebrate my 40th birthday and couldn’t even get as tipsy as I wanted to. It would’ve been more easier and convenient to be able to drink at the bar at my hotel. That way if I did get drunk I can go to my room easily and not worry about going to a bar outside the hotel. My room I give it a 3. Staff a 3. Just wasn’t the best experience overall.

Self

6/10

Pleasant

25 Feb 2026

David

Room was spacious and clean. Exercise room. rooftop patio and bar were all closed for repairs. Mattress was thinner than I am used to. Location was ok, decent restaurants within walking distance. Not bad for a one night layover.

Friends_and_family Friends

10/10

Exceptional

24 Feb 2026

Thomas

Staff was friendly, room was as described.

Family_with_children

10/10

Exceptional

23 Feb 2026

Jose

Clean room, great location

6/10

Pleasant

23 Feb 2026

Felicia

This hotel was average. The picture definitely gives it more justice than in person. I looked out my window straight across to another very close building where others resided so I kept my curtains closed. The hotel’s hot water got cool/cold within 2 minutes of stepping in the shower. The room was average. The area was a great area. Walking distance to lots of things and safe. I think that is why the rating is so high. I was surprised by the rating after arriving. The bed is ok! The hotel bar was closed because they don’t have an employee to work it; however, there are several within walking distance. The staff was polite and friendly! There are two-24 hour restaurant’s across the street. One is a pizza spot and the other is other types of food, but it was good. Hope this helped.

Self

4/10

Poor

22 Feb 2026

Godfrey

The building is very old, the bath tubs are clogged, when you shower before you finish the tab is full of water as the drainage system is almost like not workin. Won’t recommend it for those who loves nice bathrooms.

Friends

8/10

Excellent

21 Feb 2026

John

Nice boutique hotel, very clean, cordial staff, good location in Miramar. Great breakfast spot across the street. They should put an iron and ironing board in every room so guests don’t have to wait while they find one. Otherwise, a great value for the money to stay in San Juan

Leisure Partner

6/10

Pleasant

18 Feb 2026

Antonio

Room- we requested for bathtub to be fixed several times, it was never fixed.
I wanted to request for a special surprise for my wife and I anniversary, however I was told they did not do that by a male representative, however, when we got there the female staffer said they could have done it for us.
Other than this, most of the staff was great, specially Laura, went above and beyond for us and we were thankful for her and her hospitality.

Partner

2/10

Poor

17 Feb 2026

Denaliz

This hotel was absolutely unacceptable and should not be operating in its current condition. The entire place looked run-down and poorly maintained. I requested clean sheets and was never given any. The bathtub was filthy and completely clogged, making it impossible to shower. The water pressure was a joke.

When I reported the issue, instead of sending maintenance, the front desk handed us a dirty plunger and told us to fix it ourselves because there was no maintenance staff on site. That is beyond unprofessional and unsanitary.

We were told they couldn’t move us because the floors below had no access to water, which just proves how severe the problems were. On top of that, none of the amenities that were advertised were actually available. This is false advertising.

This stay was not only uncomfortable, it was unhygienic, misleading, and a complete waste of money. I feel scammed. I am demanding a full refund and would strongly advise anyone reading this to stay far away from this hotel.

Partner

4/10

Poor

17 Feb 2026

Carlos

Room was slightly dirty, shower didn’t really work and water sat in the tub for a long time

Leisure Partner

6/10

Pleasant

16 Feb 2026

george

Too much construction

Leisure Friends

8/10

Excellent

15 Feb 2026

Danny

Clean rooms, good location, we ask for email receipt, never received. No breakfast, bar was not open.

Leisure

10/10

Exceptional

14 Feb 2026

Janet

I loved the huge room and very comfortable bed. Very pleased with the location, enjoyed the 24 hour restaurant across the street.

Leisure Partner

2/10

Poor

10 Feb 2026

Veronica

The room was run down, and the hotel isn’t in the greatest of places. The beds were like concrete, and the pillows were couch pillows. On a good note the staff were super friendly, but that’s about all.

Business Family

8/10

Excellent

09 Feb 2026

Brent

The room was very clean and staff was very helpful with everything .

Leisure Family

10/10

Exceptional

09 Feb 2026

Yvette

The room was beautiful and clean. Staff was very helpful and professional