Name: The Gran Resort Princess Fujikawaguchiko
Address: Kodachi 3919, Yamanashi, JP

2/10

Poor

29 Jul 2026

joe

Poor staff communication

2/10

Poor

23 Jun 2026

Peggy

We loved the view of Mt Fuji but the male staff were rude and very dismissive. The gentleman I had interaction with was not Japanese and he spoke so rudely to me that I had to walk away in tears and he just laughed. The last 2 days were very uncomfortable and the men would walk away every time I came into view. The female staff were very nice and welcoming. The rooms were clean but the beds were so uncomfortable and old twin beds. Both my husband and I hated it and would never recommend this hotel.

Family

4/10

Poor

21 Jun 2026

Amkha

We stayed at this hotel for 1 night.

10/10

Exceptional

01 Jun 2026

Jack

The facility is a little dated and distant from public transportation. You will need to utilize either a taxi or the provided shuttle to Kawaguchiko station. Otherwise, every single room has a stunning view of Mt. Fuji, the public bath is nice enough, the breakfast is pretty good, and the staff were helpful with English-speaking guests.

There is a large Manga collection in the lounge as well as a gift-shop. The view of Mt. Fuji is good enough that you can get all your pictures and videos from your bed 😁.

Friends

8/10

Excellent

14 Apr 2026

Kelly

The facilities were clean and well-maintained. Great view of Mt. Fuji. Decent breakfast buffet options like curry rice, potato salad, some continental options like scrambled eggs, sausages and bacon.

A specific male front desk staff was rude and lacked customer service acumen. The rest of the staff at breakfast and cleaning the room were all very polite and kind.

Do also note that they do not assist to store luggage without paying an extra fee.

Friends_and_family Friends

10/10

Exceptional

26 Mar 2026

mingkwan

Everything is nice

Family

6/10

Pleasant

26 Mar 2026

Kaelyn

That staff very nice, but the hotel was rundown, and the beds are traditional than usual hotel mattresses but felt very hard personally ! The hotel does have a great view of Mount Fuji, especially on a clear day!

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Youn Seon

Our room was very spacious, and needless to say, the view from the room was spectacular. There is no outdoor onsen, but you can go outside to the terrace and cool down directly from the public bath. Breakfast wasn't super fancy, but typical Japanese breakfast buffet, and everything tasted good. There is an Izakaya super close to the hotel, which was very cheap with generous portion.

Leisure Friends

2/10

Poor

14 Dec 2025

elayna

The two East Indians staff were very rude towards me and my partner. They seemed to change their attitude towards us when they seen my partner having a tattoo on his hand. There was a few papers in our rooms saying we can get room service but when we asked they told us no, They weren’t helpful at all. The room was not the best, the water pressure was terrible. But besides that the view is beautiful and the other staff were very friendly and welcoming towards us. I wouldn’t recommend this place at all though

Leisure Partner

10/10

Exceptional

06 Dec 2025

MinCheng

Room cleaning has always been excellent. Hot springs have always been my favorite activity while staying.

Leisure Friends

8/10

Excellent

04 Dec 2025

Carlos

Clean room free shuttle service to Kawaguchiko Station.

6/10

Pleasant

26 Nov 2025

Quang Dinh

Room was spacious and clean. We got new towels everyday in a box set outside the room.

Breakfast was not good. Every day the same and very little choices and runs out quickly.

Check-In was good.

Some staff couldn’t speak English at all and doesn’t seems to know around. Asking for lunch recommendation is simply “no” or “7-eleven”.

Leisure Partner

10/10

Exceptional

20 Nov 2025

Jennifer

Great ryokan to stay at. Staff were amazing. Hotel room was beautiful. Woukd come back

Leisure Partner

10/10

Exceptional

15 Nov 2025

Alejandro

just the view from my room is amazing

Leisure Friends

10/10

Exceptional

08 Nov 2025

Bonnie

Room spotless. Comfort beds.
A bit dusappointed that becsuse we didn't go with the dinner package tgst we could not eat in the hotel except to order room service. There are a lot of other restaurants within driving distance though. I highly revommend '38 Kawaguchiko', a quaint Italian place owned by a sweet coipke with outstanding food.
In pics, it looks like there is an outside hot tub but there is not.
I asked a man for an extra pillow one evening ( the heavier man) and he said there were none. I said \"really?\", he replied \"yes, really\". It was clear to me that he just didn't want to bother. The next day, across the hall from our room there was a housekeeping room with extra pillows which a lovely male housekeeper had no issue with govong me.
All that being said, the view of Mt Fuji from our room was outstanding.

Leisure Friends

10/10

Exceptional

29 Oct 2025

Michael

Really calm, friendly place. Excellent views of fuji!

Friends_and_family Family

6/10

Pleasant

28 Oct 2025

Diego

Checking at 4pm and checkout at 10am was already ridiculous. But it got worse when we asked to leave our luggage on the hotel after check out for only 1:30h and they wanted to charge us for it. Overall hotel is good, but this greedy behave is really disappointing

10/10

Exceptional

16 Oct 2025

Aanal

Must stay here it's a wonderful place to stay for 3 nights

Friends_and_family Family

10/10

Exceptional

11 Sep 2025

Gabriela

spacious room with a beautiful view of mount fuji that you can’t beat

Leisure Partner

10/10

Exceptional

21 Aug 2025

Alfred

The room is spacious and have the Mt. Fuji view.They also offer free shuttle service between the hotel and Kawaguchiko station. The driver is very nice and can communicate in English. Very good!

Leisure Family

10/10

Exceptional

14 Aug 2025

Jinnie

Good

10/10

Exceptional

30 Jul 2025

Maiura

We loved our stay at The Gran Resort Princess Fujikawaguchiko. We arrived late at night and they were very helpful with check-in and once we realized I had left a cellphone behind in the taxi they were very quick to help us find it and contact the taxi company. They even waited outside (insisted even) to get my phone, after they saw me waiting for the taxi driver to return. The beds were comfortable and we had an incredible view of the mountain from our window, so beautiful in the morning and an affordable stay at that so we were incredibly grateful for that. The staff were very friendly and the breakfast had both continental and traditional options (e.g., miso soup, milk pudding, tabletop grill to grill fish, fruits, etc.)

10/10

Exceptional

02 Jun 2025

HANISHA

Loved the stay. Enjoyed the Mt Fuji view from the room. Would totally recommend this place.

Leisure Friends

10/10

Exceptional

22 May 2025

Miyuki

Very nice Mt. Fuji view from room!!!

10/10

Exceptional

21 May 2025

Swarnim

We were at the property at the for 2 nights. The view of Mt Fuji was amazing. Breakfast spread was good value for money. The property is a bit dated and far from the main drag, but the service and the onsen was amazing. Would recommend this place.

Leisure Partner

8/10

Excellent

16 May 2025

Terri

Property for the night was what we needed! Hotel has outstanding views of Mt Fuji! We didn't use any amenities onsite so can't speak to those. The gentleman at the front counter was absolutely fantastic when we first came in. So friendly and helpful. When we came back to check in, the 2 at the desk were friendly but definitely not as friendly as the older gentleman earlier in the day!

Leisure Family

8/10

Excellent

07 May 2025

cruz

Staff was not very friendly.

Leisure

4/10

Poor

03 May 2025

Thi Xuan Dao

Aged and smelt of cooking as soon as we left our room.

No ventilation in the lobby

Friends_and_family Family

6/10

Pleasant

24 Apr 2025

Kwok Leung

Hotel is too old. The extra charge for the hot springs shouldn’t be extra charge and wonder no towel provided inside.

Leisure

8/10

Excellent

21 Apr 2025

Sarah

Review

Good stay. Very affordable but nothing super amazing. Fantastic view and a quieter hotel than others in the area. Onsen was small but nice

Friends_and_family Friends

6/10

Pleasant

16 Apr 2025

Kamolchanok

ถ้าอยากหาโรงแรมที่เห็นวิวภูเขาฟูจินั้นอาจจะตอบโจทย์ ทั้งนี้ขึ้นอยู่กับสภาพอากาศด้วย แต่ที่ไม่ปลื้มมาก ๆ คือลักษณะดีไซน์ห้องที่ผนังห้องนะหว่างห้องนอนและห้องน้ำมีช่องขนาดใหญ่ที่ทำให้เวลาเปิดไฟในห้องน้ำก็สว่างทั้งห้องนอน ! อีกทั้งประตูห้องน้ำก็ชำรุดแต่ไม่ซ่อม คือเนื้อไม้ของประตูแยกแตกออกจากกัน เวลาเปิดปิดเหมือนจะพังลงมาได้เลย ยังมีโคมไฟที่พัง ที่แค่จับเบา ๆ ตัวครอบโคมไฟก็ร่วงลงมาทันที แจ้งพนักงานให้มาซ่อม บอกว่าตอนเช้าจะมาซ่อมให้ แต่ก็ไม่มาซ่อม จนเช็กเอาท์แล้วก็พังอยู่แบบนั้น อาหารเช้าไม่หลากหลายเท่าไร แต่มีหมูให้ย่างกินเองที่โต๊ะ เนื้อหมูย่างจะแล้วแต่ความชอบของแต่ละคน ถ้าไม่ชอบก็คือจะไม่ค่อยคุ้มค่าเท่าไร

Leisure Family

10/10

Exceptional

13 Apr 2025

Elizabeth

Fantastic Mount Fuji view

10/10

Exceptional

10 Apr 2025

Liemsiu

Nice and clean.

Business_and_leisure Family

6/10

Pleasant

09 Apr 2025

Verified traveler

Great view, service poor for Japan’s standard

Great view of mt Fuji, service poor for Japan’s standard

Partner

10/10

Exceptional

08 Apr 2025

Kelvin

Mt Fuji trip

Big and clean room, with bonus of Mt fuji view. Wonderful onsen.
Cannot walk from Kawaguchiko station. Need to arrange free shuttle service with hotel.
We rented a car so not a problem for us.

Partner

10/10

Exceptional

07 Apr 2025

Kienan

We just enjoyed every single moment of our stay at the hotel. We stayed in a room with mt. Fuji view and the view was AMAZING!!!
I definitely recommend this resort and I will for sure stay there once more if I am to visit this area again.

10/10

Exceptional

06 Apr 2025

Patcharin

We booked the largest room size and everything nice. Some furnitures were getting old but still okay to use. The view to see fuji is very best! Many facilities to use such as onsen and karaoke.

8/10

Excellent

22 Feb 2025

Nareerut

Good

10/10

Exceptional

01 Jan 2025

Zhe

It has a beautiful view of Mt. Fuji just outside the window. The breakfast buffet and high-level dinner are delicious dine-in options. Furthermore, the staff was patient and helpful.

Leisure Family

10/10

Exceptional

29 Dec 2024

Ka Wai Winnie

Spacious room with full Mt Fuji View is wonderful. Facilities are clean and staff are very friendly and helpful. But the location is quite far away from the station. Transportation only limited to shuttles and taxis. Shuttles provided only with reservations in advance. No restaurants and shopping stores around. The breakfast just so so, mainly Japanese breakfast with a little choices of breads.

Leisure Self

10/10

Exceptional

06 Dec 2024

Renee Pei Ru

Great place, loved the view, the onsen. The bed was a little too hard for our liking but the view was great! Location is not the most convenient, will need a car to get around

Leisure Partner

2/10

Poor

06 Dec 2024

JUAN CARLOS

Very bad experience

Absolutely disappointing! The pictures are not at all accurate to the hotel's actual condition. Everything is very worn out, beds are terrible, the hotel is very old... not a pleasant stay, we even checked out after one night to move to a different hotel, and the penalty they charged was over what was stated in the cancellation policy, but as they did not have English speaking staff, it was impossible to argue.
Also, the area is not nice at all, there are very limited food options around, and the hotel breakfast was very bad.

Friends_and_family Family

10/10

Exceptional

01 Dec 2024

Rechelle

Lovely hotel, fantastic view of the Mountain, friendly staff and large size rooms. Spa is also good.

Friends_and_family Family

8/10

Excellent

20 Nov 2024

Lang

Lovely staff. Clean and tidy rooms :)

6/10

Pleasant

06 Nov 2024

tenzin

It’s far from the main station, specially when u arrive there late it’s hard to find the hotel.

Leisure Family

8/10

Excellent

22 Oct 2024

Ekaterina

Good: spacious room, amazing view on Fuji, good bed and comfortable pillow

Could be better: could hear everything from the next room, wish it had more privacy, no private onsen available

Leisure Family

6/10

Pleasant

22 Oct 2024

Guan Seng

The hotel location inside the service road , without any street lamps , this cause inconvenience if your not not self driving . Breakfast limited options . However , the mouth Fuji view is great .

Leisure Friends

4/10

Poor

27 Aug 2024

Tanner

While the property was ok and the view of Mt Fuji was amazing, the experience was very negative overall. My wife and I felt immediately unwelcome by the staff and guests alike as foreigners and it continued throughout the stay. Japan can be a bit difficult as a visible tourist but this location and the surrounding area was different in how outwardly unaccepting they were. After multiple occurrences, we decided to pack up our things and left early. The sunken costs were not worth our time wasted.

Leisure Partner

10/10

Exceptional

05 Aug 2024

Hai Tao

Good in general

Leisure Partner

4/10

Poor

26 Jul 2024

Talal

Mount Fuji view and the onsen was the best only, the room is big but i reserved for 2 people so insted getting one big bed i got 3 beds, the staff are not welcoming except the old gentlmen which he was the shuttle bus driver, the resturant nedded a reservation and when i arrivws to the hotwl and wanted to eat thwy said it need reservation and we cant allow you, the directed me to go out side which there are not enough choices and resturant, the rooms are old. I needed to pay 150 yen for the onsen. So i am not recommending this place to anyone or even go there again.

Leisure Self

4/10

Poor

04 Jul 2024

hiu fai

This hotel is very rigid, we arrived at 3:30pm and they said the check in only starts at 4 pm even the room was already ready. We Politely checked again at 3:55 and again they said that you need to wait until 4 pm!!!

They even charged¥550 per luggage stored even for hotel guests. We checked out at 7:15am and told them we would pick up the luggages at about 12 noon the next day. To our surprise, they charged us twice that amount because they said that it’s over 24 hours. We couldn’t believe it and turned it down!

Leisure Partner

6/10

Pleasant

17 Jun 2024

Ignacio

The main asset of this hotel is the great view of Mt Fuji. Other than that, the hotel is quite outdated and the check in is very late (4pm).

Partner

8/10

Excellent

24 May 2024

Laura

The view of Mt.Fuji from my room could not be beat—it was perfect. I loved the onsen as well. I would say the only drawback was that it is quite a walk from the train station—about 1/2 hr. So not ideal if you have luggage. Taxis were hard to come by for us. We could not get a taxi to take us to the train station at 8am.

Leisure Family

10/10

Exceptional

22 May 2024

Lu

This resort has really good location. Fuji view is very nice and has hot spring with beautiful price

Leisure Friends

8/10

Excellent

13 May 2024

Saibal

Great location to stay. You can literally view Mt. Fuji from your bed, no need to even step outside. Friendly staffs are eager to help. Fantastic breakfast, make sure to add that in your room booking. There are couple of restaurants within 10-15 minutes walking distances.

I would say very good place that I can possibly recommend.

Leisure Friends

8/10

Excellent

28 Apr 2024

Maria

Excellent view of Mt Fuji, rooms are clean and staff courteous.

Partner

4/10

Poor

28 Apr 2024

Arthur

Front desk was unfriendly.
A/C did not work.

Leisure Family

8/10

Excellent

20 Apr 2024

Lynelle

Fantastic view!

The person at the desk on arrival (pre check in) was not friendly or helpful and made us feel unwelcome even when using our japanese speaking skills (minimal) or google translate, he just didnt seem to want to interact with us. We left our bags where instructed so that we could go out for the day and were surprised that they were left in the public area where anyone could have taken them. Thankfully they were still there on our return and friendlier staff were working the desk when we checked in. The room was a great size with a perfect view of Mt Fuji. Overall it was a great place to stay.

Friends_and_family Family

10/10

Exceptional

20 Apr 2024

Addison

We had the fuji view room and it was absolutely stunning. We came in at night and didn’t see Mt Fuji coming in, but we woke up to a perfectly clear day with Fuji in sight. It was awe inspiring and majestic. They provided comfortable kimonos/pajamas to walk around in. There’s a nice viewing area on first floor with indoor and outdoor seating in view of Fuji - even with a set of binoculars to look at the mountain. Onsen in hotel was also had views of mountain. Staff was very helpful with luggage transport and they have shuttle for station but not many time options or capacity to utilize it so reserve spots early. Only cons were that the rooms have the door connecting other rooms so there is less privacy and you can hear people in the other room. We also ordered the massages and the ladies came up to the room for the massage but it wasn't a good massage. For the price of the room and value, it was amazing. It’s far from a lot of restaurants and the station but the 7/11 around the corner was more than enough for us.

Leisure Partner

10/10

Exceptional

14 Apr 2024

Dana

Perfect Mountain View

Leisure Partner

10/10

Exceptional

13 Apr 2024

rohit

Fuji San! And Kawaguchiko lake

Wonderful and Great stay . Great team at the front desk …. Very very helpful .

Location is bit away from the main train and bus station and hence either you walk for 20 mins ti the main bus stop or taxi it down.

Taxi’s can be expensive as compared to public transport - appx 2500yen

All rooms come with a mt Fuji view al.. the weather gods were not kind to us and hence could nit get its magnificent sight…. Had to do with the mt fuji shaped cookies that was in the room.

Breakfast is quite an experience . It’s all Japanese barbecue that you cook on the table. The western part of the breakfast is the scrambled egg only and croissant. The hotel should increase the selection for tourists- just a suggestion.
Thank you team for the great excellent experience….

Friends_and_family Family

2/10

Poor

09 Apr 2024

Yuvraj

Staff were completely rude and unhelpful in every way possible. Every time we came to the reception there was already another couple having an argument with the reception staff. Stay clear from this one, only thing they have going for them is the view of Mount Fuji they get.

Leisure Partner

10/10

Exceptional

22 Mar 2024

Verified traveler

Good value. Excellent view of mt Fuji from the room. Onsen a little too hot. Separate baths for male and female. Breakfast is buffet style and cook your own meat n fish. Dinner is a little light. Not enough food for big eaters. Dinner was ok only.

Friends_and_family Family

4/10

Poor

05 Mar 2024

Anh Tuan Jackson

Inconvenient location, near impossible to contact

Very difficult to contact this hotel in terms of finding out when there shuttle bus operates despite multiple messages, emails and phone calls. As it turns out, only runs shuttles from 3PM-5:30PM, otherwise you need to book a taxi from the station to get to this hotel which is quite far away.

Check-in is also quite late at 4PM and the receptionist was quite abrupt. Instead of greeting us, the first thing she said was “Check in at 4PM” despite the fact all we wanted to do was drop off luggage.

In addition, a pair of pants was left behind in the room and it has been near impossible to contact the hotel to check if it is their lost and found.

A nice view of Mr Fuji, and a nice onsen. But overall would not stay again

Friends_and_family Family

6/10

Pleasant

31 Jan 2024

Taevadesh

Location isn’t so good, especially if you don’t rent a car. No public service, only taxi, but there’s a transportation service of the hotel according to their timing. The view is great and the room is fine.

Leisure Partner

8/10

Excellent

14 Jan 2024

James R

Big upside, small downside

The view of Mt. Fuji is FANTASTIC. From the rooms, from the onsen, from the restaurant, from everywhere. Two negatives: the distance from the station (1500 yen taxi), and the furnishings, while fine, could use an upgrade. Otherwise it was great. Food at restaurant, friendly staff, spacious room. It was an enjoyable stay.

Friends_and_family Family

8/10

Excellent

08 Jan 2024

Tomai

Staff has a limited in English and the room temperature is kind of too warm though the outside temperature is -5oC. The staff is unable to help with this. Other than that, the view is excellent especially Fiji Mt, you can view it clearly from your room. Room is big for 3 of us. Kimono dresses were provided and staff are friendly.

Leisure Family

10/10

Exceptional

05 Dec 2023

Jack

Very nice and clean room. Pretty view from the room it's self. Plus having hot springs. Perfect experience

Leisure Family

8/10

Excellent

04 Dec 2023

Germaine

Room was huge can open 3 luggage’s. Big window with full view of Mt Fuji. Toilet was big and brightly lit. However room only has heater so it was stuffy, need open window to let in cool air. Breakfast is Japanese style, limited choice. They provide a grill to cook own meat and fish. It wasn’t nice. Location is not accessible you will need a car to reach hotel.

Staff were great. I got slip disc which happen suddenly, they help search for hospital nearby and gave us the address. We needed to change return location of our rental car to airport branch, hotel staff help us to call Nippon and explain my medical condition. We had language barrier so this was a great help.

Leisure Family

10/10

Exceptional

02 Dec 2023

Winai

Quiet resort with a public onsen service provided.
Plenty of parking lot and the room is very clean.

Leisure Family

8/10

Excellent

25 Nov 2023

Ken

Will give 5 stars if the communication via the platform was commited. I contacted them multiple times via platform and email with no response.
Tried to arrange shutter bus pickup but ended up walking 40 minutes with bags to hotel as it was difficult to get taxi at station at night.

Leisure Family

10/10

Exceptional

22 Nov 2023

Ma. Angelica

Very relaxing and has a great view of Fujisan

Leisure Family

10/10

Exceptional

15 Nov 2023

Ying Ning

Just Mt Fuji view had made my stay worthwhile. The public bath and dining is superb!

Leisure Partner

10/10

Exceptional

14 Nov 2023

Naresh

Very spacious room and great view of Mount Fuji. Excellent breakfast. Transport offered into central town centre. Onsen facility very good.

Leisure Family

10/10

Exceptional

07 Nov 2023

Kenneth

Good hotel to stay, excellent location.

Friends_and_family Family

8/10

Excellent

01 Nov 2023

Kuo

Great Fuji Mountain View but a bit far from kawaguchiko station. Over 30mins walk if not by taxi.

Leisure Family

4/10

Poor

23 Oct 2023

Robert

The hotel has a great view of Mt. Fuji. It is convenient to sightseeing around Lake Fujikawa.

We had one unusual situation occur regarding the cleaning of our room during our stay. When we returned to our room after a day of sightseeing, we discovered the room was half cleaned and left unfinished. When we brought this matter up to the front desk they suggested we move to another room. We had to move on our own.

Two further complaints: (1) the breakfast was not very good, and (2) the shower was smaller than ones I've experienced on cruise ships.

Overall I do not feel satisfied with our stay. The hotel is overpriced.

Leisure Family

8/10

Excellent

11 Oct 2023

DANIELLE

Property is in a very quiet part of town with beautiful views of Fuji! It was a bit of a walk or drive to downtown where more restaurants were, but we liked the minimal tourists around the area. Our room was clean, quite large, and the staff was very helpful. Our only complaint was that the walls are VERY thin. We could hear everything in the room next to us, including zippers on luggage being unzipped. Unfortunately, our neighbors were quite loud which resulted in a very difficult time sleeping. The staff was nice and asked the neighbors to quiet down during sleeping hours, but a lot of the issue came from the thin walls. Overall, a good stay and worth the money.

Leisure Partner

4/10

Poor

05 Oct 2023

MIN

Daily room make up should be at default but they play tricks - only after upon guests' request or room make up is not provided. Also very few clean towels are provided. Beds too hard, table is extremely small - no extra space left after my laptop is placed.

Leisure Partner

8/10

Excellent

03 Oct 2023

Boronia

Nice quiet hotel. More catered to local than western customers. For me the beds were hard and small. Only one pillow supplied per person and when we asked for another it was supplied however it was clear that they were not impressed we had asked. Breakfast was Japanese style. Very different to western style but a different experience that I embraced. Absolutely incredible view of Mount Fuji from our room window that made it worth it.

Leisure Family

10/10

Exceptional

16 Jul 2023

Ahmed

Spectacular views of Mount Fuji and a lovely neighborhood! Although a bit far from the Kawaguchiko station, they have pickup and drop off services included in the price! So please use them

Leisure Friends

6/10

Pleasant

07 Jul 2023

Choi

Staff and property was great. Sad they didn't wipe the wardrobe shutters. I can't find the photo I took, so I could share my disappointment.

Leisure Family

10/10

Exceptional

01 Jul 2023

Kah Him

Friendly Reception staffs

Friends_and_family Family

10/10

Exceptional

20 Jun 2023

Wolfe

Good choice in the area

Nice view of Mt. Fuji from the room. Food and Ibsen is nice. Value for money.

Partner

10/10

Exceptional

29 Apr 2023

Kiran

Hotel is just foot of Mt.Fuji
Excellent view early morning when you open the curtains.
Walking distance many restaurants.
Well Maintance
Japanese Hot bath is excellent if you like it.

Leisure Partner

10/10

Exceptional

26 Apr 2023

Chik Ki Jacky

It was very hard to reach out to the hotel before the stay, I did not receive any response to my query despite multiple attempts. However the on-site service is excellent. The hotel room is spacious and the Fuji view is simply marvelous.

Leisure Family

4/10

Poor

18 Apr 2023

Misha

Walked into the room and it smelled of smoke. Asked the front desk if they could accommodate us with a different room because it was too much for us but they did not help and said we’re fully booked (the worker at the front desk went to confirm with the manager and came back with that answer). We ended up leaving within the hour and did not even get half the refund.

Leisure Partner

10/10

Exceptional

14 Apr 2023

Sanjeev

Excellent views of Mt. Fuji. Nice and clean property. Preferably keep a car.

Leisure Family

10/10

Exceptional

11 Apr 2023

Yoan

Un hôtel à ne pas rater au pied du mont Fuji

Hôtel avec une vue splendide face au mont Fuji.
Pour nous etres baladés dans Fujikawaguchiko, nous pensons que cet hôtel fait partie de ceux ayant la meilleure vue.

Les chambres sont TRÈS spacieuses (chambre réservée avec 3 lits double car c’était la moins chère), et très bien entretenues.

L’hôtel n’est pas dernier cri comme ce qu’on peut trouver à Tokyo mais cela ne dérange en rien.

Il est dans un coin très tranquille, mais pas tres facile d’accès à pied (cela ne nous a pas dérangé mais il faut le prévoir).

Nous n’avons pas pu tester les bains car nous sommes tatoués mais cela avait l’air très bien .

Partner

8/10

Excellent

04 Apr 2023

Verified traveler

Views of Mt Fuji are amazing!
Really large rooms.
Simple functional and clean.
Did not use the onsen at all.
Good location for self drive as just off the main route for access to the lakes.
Nice eateries nearby.

Friends_and_family Friends

10/10

Exceptional

30 Mar 2023

Vanessa

I truly enjoy my stay here !!! I would definitely recommend to anyone!

Leisure Family

10/10

Exceptional

23 Mar 2023

Liying

It is a great hotel with Mt. Fuji view, breakfast buffet is also fantastic! There is pick up service from station as well. Public hot spring also great! Mr 宫城 is very nice and friendly to show us these sights around Fujikawaguchiko area.

Leisure Family

4/10

Poor

09 Mar 2023

Verified traveler

NASTY FALL AT THE CORNER OF HOTEL DRIVEWAY!

we checked in just before 8pm,by then the only restaurant in the hotel was closing. so we had to go outside to get dinner. the hotel front office staff gave us directions to the nearby convenience store to buy food. she didnt lend us any big torchlights nor warn us that there were no streetlamps outside. my family of 3 adults were about to turn left to the main road(using my handphone torchlight to guide us),when my wife tripped over some kerb near the hotel driveway(in total darkness)and fell face down on the road. she got a deep cut on her left eyebrow,cut between her eyes,abrasions and bruises on her left knee,also her spectacles were dented n bent due to the impact! she was bleeding as we went back into the hotel lobby. we asked for some first aid from the same female staff who gave us directions. she gave us antiseptic lotion n box of tissues to stop the bleeding for that moment. since the cut was deep,we had to send my wife to the nearest hospital to get it stitched up. the female hotel staff booked a taxi for us to Yamanashi Hospital. the cut was stitched up n CT scan done. we returned to the hotel by taxi,about 1130pm. by then there's no more staff on duty.
the next day, we had to scale back some planned activities because of my wife's fall. this accident could have been avoided if the hotel driveway had some lights on and the hotel staff lent us some torchlights before we went out. after my wife's fall,none of the staff asked about her condition! lack of compassion!

Friends_and_family Family

10/10

Exceptional

30 Jan 2023

Sandar

The view from hotel room wa incredible. The room is clean and big. The manager at the hotel was very helpful and kind. We had a great experience.

Leisure Partner

10/10

Exceptional

17 Dec 2022

Siwaporn

Nice

8/10

Excellent

29 Jul 2026

taro

良いホテルでした

6/10

Pleasant

19 Jul 2026

EIKO

施設自体は少々古いですが清潔。
トイレの位置が不思議なところにあり、使い勝手があまり良くないが、許容範囲。
スタッフの対応はとても良く、親切で丁寧な対応で感じも良く、助かりました。
昨今、朝食を目玉にするホテルも多い中、ここの朝食はイマイチ。種類はそこそこありますが、温めもゆるく、お皿に盛って席でいただく時には全てが冷たい。ブュッフェの位置も滞留しやすく、お皿の位置も食事の場所と合っていないのが残念。
最後に部屋からは富士山が真正面で非常にキレイで雄大。これはサイコーでした！

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

TOSHIYA

スタッフは普通に対応してくれたし、朝食も悪くない。サービスも客室もシンプルで清潔なホテルでしたが、お値段並みでした。
レセプションの外国人スタッフさん日本語が早口すぎて聞き取れませんでした。アゴマスクにはちょっとビックリしました。
大浴場には露天風呂が欲しかった。
大浴場脇のリラクゼーションルームはタバコ臭がキツくて涙😢

Family

8/10

Excellent

20 Jun 2026

Nora

Kamer was niet goed onderhouden, kapotte luxaflex en vieze ramen. In badkamer kon de zonwering niet omhoog en sloot ook slecht. In bad met uitzicht op Fuji dus niet mogelijk.
Ontbijt goed, mooi uitzicht, vriendelijk personeel, goede roomservice. Stil gelegen, heel grote kamer.
Gezien staat van onderhoud wel echt overprized in vergelijking met andere hotels in Japan.
Hotel ligt wel echt buiten centrum, zonder auto niet heel praktisch. Grote parkeerplaats als je wel met de auto bent.

8/10

Excellent

30 May 2026

Takafumi

フロントの対応は良かった

Family