Hotel Regina Kawaguchiko

10/10

Exceptional

22 Apr 2026

Martha

The view at this hotel of Mt Fuji is amazing!
It has a shuttle which takes you to the station and from there you can go wherever you want. The hotel is new or looks like new, we enjoy so much the night at the Regina, for sure will recommend it to my family and friends. If I ever return for sure will book it again!

Friends_and_family Friends

10/10

Exceptional

08 Apr 2026

Ed

Great place to stay if you want a room with a view of Mt Fuji

Partner

10/10

Exceptional

08 Apr 2026

Odette

We stayed overnight to increase our chances of seeing Mt. Fuji. Sure enough, we had a stunning view of Mt. Fuji the next morning after all the rain and clouds straight from the balcony. It was a suite and very comfortable. A shuttle to the Kawaguchiko station is also available.

Family_with_children

10/10

Exceptional

06 Apr 2026

Thomas

Lovely staff, good courtesy coach

Partner

10/10

Exceptional

05 Apr 2026

Cassandra

We had an excellent stay. We were very kindly upgraded to a bigger room with an epic view of Mt Fuji. This was by far our favorite hotel in Japan. Yes, it’s a little older, but still very comfortable and well appointed. The onsen was wonderful. There is a washer/dryer near the onsens. The breakfast buffet was decent. It’s a bit of a trek to Lake Kawaguchiko, so Uber came in handy. Overall, we loved our stay here!

Partner

10/10

Exceptional

03 Apr 2026

meng

The view from the room is best. The staff are very nice too. They were picking us up very quick and dropping us off was on time too.

Partner

10/10

Exceptional

02 Apr 2026

Keith

Excellent meals. Our poor luck was a heavy snowfall that precluded a lot of activities. enjoyed the Onsen, though!

Partner

8/10

Excellent

02 Apr 2026

Marco

It's a bit of an old place and location a bit far from centre, but you get nice views of Mount Fuji from your bedroom. Room was massive, specially for a country like Japan. Everything was clean and decent. They did charge us for taking care of our luggage for a few hours.

Partner

8/10

Excellent

31 Mar 2026

Paaru

Clean room, staff is very polite. The facility was nice but needs some maintenance.

10/10

Exceptional

22 Mar 2026

David

The room was very spacious, in fact the biggest we stayed in all our stays. The room was spotless the view of Mt Fuji uninterrupted. The staff at the hotel had great service.

Partner

10/10

Exceptional

19 Mar 2026

Dinah

Nice view of the room

Family_with_children

10/10

Exceptional

19 Mar 2026

Karen

Clean room and super

2/10

Poor

19 Mar 2026

Steven

No

Friends

8/10

Excellent

18 Mar 2026

Miguel

Limited dinner reservation and shuttle services. There are restaurants in 20 to 15 minutes walk

Partner

8/10

Excellent

18 Mar 2026

Peter

Only reason for the downgrade is distance from the town centre and lake.
In every other sense a fabulous hotel.
Our luggage got lost by the delivery company and the hotel staff went above and beyond to chase up, then upgraded our room because my partner was upset. Luggage was found and delivered.
Onsen in the hotel is superb.
Shuttle to the town is handy but no return shuttle if you want to return to the hotel in the morning is frustrating.

Partner

8/10

Excellent

11 Mar 2026

Carmen

Great hotel in a great location for Mt. Fuji views, but do not have workaround (patches) for using the pool (onsen) bc of tattoos. I had booked a room to fit 4 people, but when arrived they said I had a 2 person room and would have to pay to upgrade to the 11th floor suite.

Family

10/10

Exceptional

09 Mar 2026

Ida

Hotel offers shuttle service toe main town. There are laundry service in the hotel at reasonable price. Room is very clean, spacious and well layout

Partner

8/10

Excellent

06 Mar 2026

Eleanor

Overall experience was very good. Our room has very excellent view of Mt Fuji. Shuttle to and from station is very convenient. Taken 1 star off is because there is no USB ports in our room.

8/10

Excellent

15 Jan 2026

Master Farhan

Everything checked out, views, breakfast, staff, cleanliness. Only issue is, the path from the hotel to tourist places are a but hard to navigate through especially at night. Also walking distances are significantly higher. Example: a 3 minute drive from kawaguchiko station to hotel but a 30 minute walk.

Leisure Self

6/10

Pleasant

06 Jan 2026

Yasha Luiz

The hotel is great, we really enjoyed! 2 caveats, 1st It's NOT vegan friendly!, 2nd even though myself and my wife have never been associated with any criminal organization, and for sure not Yakuza, only because we have small tattoos on our skin like everyone, they didn't allowed us in the Olsen. We hired the hotel with the spectating for it.

Partner

10/10

Exceptional

31 Dec 2025

zeynep

Very helpful

Family

10/10

Exceptional

29 Dec 2025

YiMin

Amazing view of Fuji right from the balcony! Clean room and good service! Breakfast was yummy too. A bit far from the station while hotel provided shuttle.

Leisure Family

8/10

Excellent

28 Dec 2025

Ye-Hwe Charlene

Spacious room. Private bath facilities was pretty OK. Breakfast variety was good (Japanese style). Free onsite parking. Room have glimpse of Mt Fuji. Rather disappointed at the last night as there were smoking smell coming into our room. Think someone who just check in was a heavy smoker!

Leisure Friends

10/10

Exceptional

21 Dec 2025

Ada

Clean, good staff service

Leisure Self

10/10

Exceptional

18 Dec 2025

Anthony

It was an amazing experience at this hotel. I would definitely book again and not to mention the absolute view of mount Fiji from my room was amazing.

Leisure Self

10/10

Exceptional

17 Dec 2025

heng

Great location. Fantastic facilities. Warm and welcoming staff. The breakfast beat my expectation by a mile.

Self

10/10

Exceptional

13 Nov 2025

Hedva

Very big room, free parking, nice hot spring

Partner

10/10

Exceptional

13 Nov 2025

Claire

Lovely staff, beautiful view of Fuji-san. A lot of variety for breakfast options.

Leisure Partner

10/10

Exceptional

12 Nov 2025

Doranne

We had a comfortable spacious room. A bonus - the amazing view of Mt Fuji in the morning.

Partner

8/10

Excellent

08 Nov 2025

Daniel

The view of Mt. Fuji from the room’s balcony was beautiful. The location was good, not too far from train station. Shuttle from property to Kawaguchiko Station available [must schedule], size of room a plus than many other properties. The food was provided (‘half board’- ‘Kaiseki’ for dinner [no choice], unless not selecting ‘half-board. Breakfast buffet included with ‘half-board, better buffet offerings at other property stays. One other restaurant on property, or eat in Kawagichiko town. Also thought there would be an outdoor ‘onsen’, however only indoor. Staff was professional and personable.

Partner

10/10

Exceptional

05 Nov 2025

Kit Ee

The hotel staff who attended to us is kind and speaks good English, this is much appreciated as we encountered challenges when communicating with some locals. There's a mini store offering snacks and souvenirs at the lobby, which was convenient for us to buy something to eat at this quiet area. The room is very spacious with a side view of the Mount Fuji, breakfast is fine, checkout process was smooth. Overall it's a great hotel for staying in this area.

Leisure Family

10/10

Exceptional

31 Oct 2025

Linda

Breakfast was good enough for us with more of Japanese variety.

Leisure Family

10/10

Exceptional

15 Oct 2025

Deborah

This hotel was my favourite of the five I stayed in during my trip to Japan. The comfort, size, views were amazing. 10/10 from me

Self

10/10

Exceptional

14 Oct 2025

Oren

Our room was larger than average and very comfortable. The Onsen is large and includes a sauna, and the service was very friendly.

Partner

10/10

Exceptional

09 Oct 2025

Richard

Amazing!

Leisure Family

8/10

Excellent

08 Oct 2025

Hitomi

Room was clean and spacious. AC temperature was controlled by the hotel. You are not able to change it in your room.
Staff members who spoke English were not many. You need to call the hotel to get shuttle bus from Kawaguchiko station. So, you are better to have a cellphone with international plan or find payphone.

Partner

10/10

Exceptional

04 Oct 2025

Harris

Lovely hotel to stay at, especially seeing mount Fuji, the staff were great and welcoming, easy checking and checkout process, I would stay at this hotel again

10/10

Exceptional

03 Oct 2025

Ye

Great hotel, very good service! Thanks for the hospitality.

Leisure Family

10/10

Exceptional

25 Sep 2025

Joshua

Staff was great and room was really nice

Leisure

10/10

Exceptional

14 Sep 2025

Vina

It was a great stay! Very spacious and comfortable

Leisure Friends

10/10

Exceptional

13 Sep 2025

Hideko

Great location with phenomenal view of Fuji-San. Room was superior, roomy, clean, comfortable, and staff OUTSTANDING!!
Will definitely staff again! Plus breakfast was GREAT!

Partner

10/10

Exceptional

05 Sep 2025

Pui Yee

The room was spacious and clean. However we encountered rainy days, we did not see the Mt.Fuji.

Leisure Family

6/10

Pleasant

02 Sep 2025

Katherine

The onsen on the property was nice and hot staff were pretty friendly. Make sure to ask for a room on a higher floor or your view of Mt. Fuji will be particularly blocked by trees. My one bigger complaints was noise in the morning. It was not from guests, but both mornings I was woken up by announcements from outside (maybe not even on the property).

Leisure Self

8/10

Excellent

18 Aug 2025

Verified traveler

It was a comfortable. I did not expect the room to be dated. But it was still comfortable nonetheless. Did have a view of Mt. Fuji. No wash cloths. And there was hair on the bathroom walls. They have a shuttle bus that can go to Kawaguchiko station to pick you up or drop you off.

Self

10/10

Exceptional

06 Aug 2025

ingrid

Great view free shuttle

10/10

Exceptional

24 Jul 2025

Chuthathip

The room we got was specious and a nice view if Mt. Fuji. Staff is very friendly and helpful. Special shout out to Ms. Iwai. She was always there when I need help for anything and always assisted with a sweet smile on her face.

Leisure Partner

10/10

Exceptional

18 Jul 2025

Mark

An excellent stay

A really lovely hotel with a great view of Mt Fuji. We had a good size room with a balcony, I loved just sitting on the balcony with a coffee. We added the evening taster dinner which was excellent. The breakfast was just as good. It was a 20 minute walk from the bus station, but used the free shuttle bus on the day we left to get us back to the bus station. Overall an excellent stay and would recomment it.

Friends_and_family Friends

8/10

Excellent

17 Jul 2025

john

No water pressure

It is a nice but older facility. Everything was fine except the water pressure in our room was AWFUL. It was barely coming out of the shower head. I am not one to complain but this was horrid. It took forever to try to take a shower. I understand that there is an onsen and the water pressure there was fine but in our room on the 11th floor it was basically nom existent. For the price of our room, I expect water pressure.
Staff were all wonderful. They were helpful with anything we needed.

Friends_and_family Family

10/10

Exceptional

15 Jul 2025

Pui

Excellent example of Japanese hotel hospitality

Chose this hotel ostensibly for views of Mount Fuji and the onsen facilities. While Fuji was hiding behind clouds for two days (nothing anyone can do about the weather!) we were able to see the mountain on the morning we left. We had a room on the (Japanese) 3rd floor, but Fuji was still fully visible.

The hotel made a lovely change from the hustle and bustle of Tokyo and set in a quiet location. The room was spacious (twice, if not three times the size of the room we had in Asakusa in Tokyo!). The hotel is a little far from the train station to walk, but the hotel shuttle service helps get you to and from the station at specific times of the day. Pick not before 3pm. You can ask the tourist info office staff at the train station to call your hotel when you arrive. Info office open 9am to 5pm.

The hotel is very much in the style of Japanese resort hotel, once you are there you can unwind and slow down with a nice onsen experience. The shop in the lobby sells lots of lovely omiyage/local products. Double rooms are on floors 2 to 5, floors 6 and above are for more than two people occupancy.

The Japanese breakfast was excellent, as was the kaiseki dinner. Excellent value compared to what you would pay for the equivalent experience in the UK.

The hotel staff were super helpful and polite, definitely model examples of Japanese customer service. They cater well for non-Japanese speakers, if you speak English or Mandarin Chinese, not sure about other languages.

Partner

10/10

Exceptional

09 Jul 2025

Mordechai

Great hotel and lovely staff.

Leisure Family

10/10

Exceptional

06 Jul 2025

Sean

Very accommodating. English speaking and close to anything in Kawaguchiko. Spectacular viewa of Mt. Fuji!

Leisure Family

8/10

Excellent

05 Jul 2025

Wagih

One of the best locations for the mountain view, but the hotel smells

Leisure

2/10

Poor

03 Jul 2025

Anner

I booked a room that can sleep 2 people because it had two separate beds. When i got there they decided to charge me more because i had a guest with me. I have never had to pay extra money anywhere for having a guest with me. The only reason I stayed was because we were tired from traveling. I felt robbed. Checkout is at 11 am, after we checked out, they said they could not give us a ride to the train station because the last shuttle is at 11am, how is checkout at 11am and the last shuttle is also at 11am. Terrible, will never go back. No customer service. I had to pay out of pocket to book a taxi to the train station.

Leisure Family

4/10

Poor

01 Jul 2025

Shay

Not great place

Leisure Family

10/10

Exceptional

26 Jun 2025

David

A clean, comfortable modern hotel with a view of Mt Fuji that can’t be beat!! Close to downtown with shuttle service to the transportation hub.

Leisure Family

10/10

Exceptional

09 Jun 2025

Denyse

Wonderful stay! Very comfortable bed and lodging. Fantastic view of Mt. Fuji! Convenient shuttle to and from train station. Will definitely return!

Leisure Family

10/10

Exceptional

07 Jun 2025

Thana

ห้องสะอาดและชอบ

10/10

Exceptional

31 May 2025

Tanya

Hotel Regina offers a daily shuttle bus to and from Kawaguchiko station, which was an unexpected bonus.

There are quite a few local restaurants in the area, all within walking distance.

The staff are incredibly helpful and friendly, and this made our stay at Hotel Regina an absolute pleasure.

The cherry on top was the best, and unobstructed, view of Mt Fuji from our room.

Highly recommended. Thank you!

Leisure Partner

10/10

Exceptional

29 May 2025

Ricki

Great views of Mt. Fuji from the room, clean and spacious rooms. Would definitely come back

Leisure Friends

6/10

Pleasant

25 May 2025

Lisa

The good: Hotel Regina was spotless. Our room was spacious with plenty of amenities. The bed was big and comfortable. And most importantly when the clouds cleared the view was breathtaking of Mt Fuji. This was the reason we choose this hotel. Most of the staff were also friendly. Good variety of food at breakfasts both western and Japanese.

The bad: The hotel shuttle wasnt reliable, we waited at the station for 50mins. Couldnt call, so asked the tourist information twice to phone the hotel.
We found the list of rules given to us over the top. (Picture attached) this included having to book a time slot for breakfast.
Gave us fresh towels, but didnt make up the room.
We had dinner one night in the hotel restaurant, and the waiter only spoke to talk to my partner, and at no point directed any information to me. I found this very rude. We also felt uncomfortable with the amount of staff watching us eat, waiting for us to finish eating. This made us feel rushed (the restaurant was particularly empty).
The bed duvet was too thick, and the aircon blew out hot air.

I wouldnt recommend staying here but my partner would.

Leisure Partner

8/10

Excellent

24 May 2025

Jeffrey

We were looking for a reasonably priced hotel fairly close to Kawaguchiko Station for a one-night stay. This place fit the bill. A shuttle bus is avaliable when prearranged, otherwise it's an inexpensive taxi ride. While the room was dated, it was clean. The shower and toilet rooms were modern. The breakfast was good. Best of all, the room had a balcony wth a great view of Mt. Fuji, our reason for visiting.

Leisure Family

4/10

Poor

23 May 2025

Todd

Visitor from Vancouver, Canada. While the area is lovely and the hotel staff were kind and welcoming, our stay was unfortunately disappointing. We had to change rooms three times due to persistent smoke or other unpleasant odors, which significantly impacted our experience. Additionally, the rooms are extremely small—there wasn’t enough space to open a suitcase and comfortably move between the bed, desk, and bathroom. Although we initially booked for five nights, we decided to leave after just one. I would recommend considering alternative accommodations in the area.

Leisure Partner

8/10

Excellent

20 May 2025

Richard

Loved the Onsen, staff was very friendly and helpful, there were laundry facilities on site. Pretty close to very good restaurants (I didn't try the traditional restaurant in the hotel), and the view were great. Bed was pretty girl though and I woke up the first night with the stiffest neck. Had a great view of Mt. Fuji from my room though which was awesome, so definitely a good option.

Leisure Self

10/10

Exceptional

19 May 2025

Mohamed

The property has an amazing view of Fuji from the room. The staff was very helpful and informative. The room was comfortable and relaxed.

Leisure Friends

10/10

Exceptional

16 May 2025

Simon

Great Mt Fuji view from our balcony!

Excellent view of Mt Fuji! The rooms are spacious (so many rooms just for two people). Good breakfast. Great stay!

Partner

6/10

Pleasant

03 May 2025

Alaa

The view of mt. Fuj

Leisure Family

8/10

Excellent

29 Apr 2025

Key Kiat

Mount Fuji view

Leisure Family

10/10

Exceptional

29 Apr 2025

Dean

Hotel was well kept, very spacious for a Japanese hotel, fantastic view of Mt Fuji, very good breakfast, free shuttle to train stations and very helpful/friendly/professional staff. Our only small negative comment is in regard to the older shuttle driver. He became known as “Grumpy-san” to our family. We are able to converse in basic Japanese, but he would only grunt at us and other riders even when greeting him. Also, he was not very shy about laying on the shuttle horn at tourist which was surprising. Overall Hotel Regina Kawaguchi was a great place to stay and is recommended.

Leisure Family

8/10

Excellent

23 Apr 2025

JOANNE

Great view of Mt Fuji from every room

Great view on Mt Fuji from every room and the meals were very good. There are 2 different menus available for dinner, kaiseki or shabu-shabu. Breakfast was always the same buffet but many different choices. Our problem was the room temperature can't be adjusted other than leaving the exterior door open and the duvet was very heavy with no top sheet.

Friends_and_family Family

8/10

Excellent

19 Apr 2025

charlene

Great views from our room

Family

10/10

Exceptional

14 Apr 2025

Kyleen

Lovely room and view!

Leisure Partner

10/10

Exceptional

09 Apr 2025

Katie

We stayed in several hotels throughout our vacation in Japan and this was by far our favorite hotel. Our room appeared to be newly renovated and was huge! Very clean and so much space. Bed was large and comfortable. Staff was so friendly and accommodating. Shuttles are available to bus station which makes getting to town quicker. You could walk, however it would take awhile and we opted not to do that since it was cold. We enjoyed the hot springs. The view of Mt Fuji was incredible from our balcony. Would stay here again if we are ever back in the Mt Fuji area.

Leisure Family

10/10

Exceptional

08 Apr 2025

Danilo

Great place to stay, good views of Mt Fuji. Onsen in the hotel.

10/10

Exceptional

07 Apr 2025

Valerie

Mount Fuji

Thoroughly enjoyed the area unfortunately weather wasn’t too kind. Sudden snowfall and Mount Fuji didn’t make an appearance. Can it faint the excellent service and quality of the rooms offered

Friends_and_family Family

10/10

Exceptional

04 Apr 2025

kevin

The room was much bigger than I expected. Had all the necessary enmities. Staff was extremely helpful easy to get where we needed. Highly recommend.

Leisure Family

10/10

Exceptional

17 Mar 2025

Ashraf

!st class service, genuine and warm.

Leisure

10/10

Exceptional

16 Mar 2025

Nicholas

Great property with amazing views of fuji

Leisure Self

10/10

Exceptional

02 Mar 2025

Yaqoob

Amazing customer service and the amenities were so clean I thought it was all brand new. Every room in the hotel has a full view of Mount Fuji which makes the stay so much better.

8/10

Excellent

04 Jan 2025

Zhenzhen

Everything is good

10/10

Exceptional

02 Jan 2025

Verified traveler

Amazing view of Mt. Fuji from our room. Front desk staff were very friendly and helpful.

Partner

8/10

Excellent

30 Dec 2024

Teck Hin

Hotel should provide temporary luggage space for customers. This is not something that is really that demanding but do offer some conveniences.

Friends_and_family Family

10/10

Exceptional

09 Dec 2024

Dakota

Such an amazing veiw of Mt Fuji probably the best in the area great staff very accommodating.wish I stayed longer. Tons of good food nearby and conveniently located down the street from the book off

Leisure

6/10

Pleasant

01 Dec 2024

Aarti

Nice hotel, far from main town

Leisure Partner

10/10

Exceptional

21 Oct 2024

Andrey

Recommend

10/10

Exceptional

11 Oct 2024

Ravik

Huge room can fit 5 people easily!

Family_with_children

10/10

Exceptional

10 Oct 2024

Christine

Loved the view from the room

Leisure Family

10/10

Exceptional

02 Oct 2024

Grecia

The way to get there was a little rough, but I promise that it will be totally worth it for the view that you get of Mt Fuji, and if you wake up around sunset time. I promise the most out of this world sunset view.
The people are super nice and extremely helpful with the luggage delivery services. They made us have an unforgettable stay!

Leisure Partner

10/10

Exceptional

09 Apr 2024

mingdar

Good

Leisure Family

10/10

Exceptional

06 Dec 2023

Edward

Awesome location and full view of Mt Fuji - staff was very professional and courteous

Leisure Self

8/10

Excellent

29 Oct 2023

Vivian

The best thing about this hotel is that you can view mt fuji from the balcony. The hotel is quite old but everything is clean and in good shape. The staff is very helpful guiding me to take the right bus to yamanaka and gave the best assistance they could. Food is generally ok and I will say the price speaks everything and its definitely for good value. A lot of Japanese stayed in the hotel during our stay as well.

Leisure Family

6/10

Pleasant

29 Oct 2023

Shin

Breakfast buffet is good. Staffs are courteous.

Leisure Family

6/10

Pleasant

07 Sep 2023

Dillon

Outdated Feel

Friendly staff, clean, but the rooms are in bad condition with marked walls and an outdated feel. The furniture is at least 20 years old, the shower was disappointing, etc. For how much this hotel is charging per night it should be in better condition.

Self

6/10

Pleasant

28 Jul 2023

Jorge

Very friendly staff and amazing views.

Leisure Family

8/10

Excellent

01 Jun 2023

Mateus

Great staff, very clean, easy access to the city, but outdated.

Leisure Family_with_children

6/10

Pleasant

04 Apr 2023

Regina

Big rooms, good view of mt fuji.
Staff was the most unhelpful, no customer service at all.They have a shuttle but will only allow you to use it once a day.Most of the time you have to catch a taxi if you are going out multiple times a day. Its the most inconvenient location to stay. Not worth every penny of the price you are paying. Even the best view of Mt fuji in your room would not compensate for the hassle of bad customer service and inconvenient location.

Leisure Partner

8/10

Excellent

03 Apr 2023

Tsun

Difficult to find if walk from train station at night time

Leisure Family

10/10

Exceptional

21 Mar 2023

Teresa

Facility is very old, I think because of the carpet that they have been using for a while, it made the hallway smell

Leisure Family

10/10

Exceptional

04 Mar 2020

Ghiath

Excellent Mt Fuji view.
Awesome staff and service
Shuttle service to bus/train all day
Western or Japanese style restaurant

Leisure Family

8/10

Excellent

04 Dec 2019

Verified traveler

Public bath is small but nice. Got the room at one end of the building so the view of Mt Fuji was partially blocked by some tall trees. Shuttle service to/from Kawaguchiko station was a plus. Breakfast buffet taste was ok, had most of the essentials. They did not fill up during the last hour though they would cook fresh when asked. Room had an air cleaner machine which was great.

Leisure Family

10/10

Exceptional

23 Jan 2019

Susan

One happy family in this Fuji view hotel

We were so happy to choose this hotel for our Fuji trip. First up, it has unrivalled views of Fuji, across the forests and closer than any other hotel in the area, plus every room has a view and a balcony, the photos I have attached were taken from our balcony. We chose the room for 3 people which consisted of 2 good sized rooms each with 2 extra large single beds; a good bathroom, bar fridge, dining table and 4 chairs. We loved the fact that we were the only Australians in the hotel, especially after a week’s skiing in Nozawa where it seemed that EVERYONE was an Aussie. The hotel buffet breakfast was first class, the service was faultless with fabulous attention to detail. The onsen was really good and well equipped with towels, shampoo, moisturisers, hair-dryers... all very impressive. It’s not in the touristy lakeside area, but we loved all the surrounding restaurants and the shopping centre across the road. For a hotel that is definitely not in the top level price range, it ticked all our boxes and we are pretty fussy.

Family