Name: Mystays Fuji Onsen Resort
Address: 2654 Arakura, Fujiyoshida, 403-0011, JP

6/10

Pleasant

01 Aug 2026

SIMON

We were only there for one night night as we needed an emergency hotel room after failing to complete Mount Fuji due to weather conditions. The room was very small and the bathroom needed a thorough clean. Smelt very stale and damp. The shower curtain and yellow stained toilet seat could do with replacing. The Aircon situation was frustrating as it’s managed centrally. Not the hotel’s fault but due to its location there are a lot of children. Sadly we were woken up several times in the evening with children running up and down the corridor and even at 12:30 am with a child crying and whingeing outside our room for 45 minutes! You’d think the staff would’ve seen it on camera and come up to investigate what was going on. We didn’t feel comfortable investigating ourselves. We also couldn’t have breakfast there as it was sold out! Very strange.

10/10

Exceptional

31 Jul 2026

Augusto

Food was very good

10/10

Exceptional

19 Jul 2026

Lyla

Everything was great! Would definitely stay here again.

Partner

10/10

Exceptional

18 Jul 2026

Kathryn

A beautiful hotel close enough for a bus ride to Mount Fuji. We really liked the onsen facilities.

Family_with_children

8/10

Excellent

16 Jul 2026

Arianne

For the price, it was amazing ! Room was plenty big and had a great view. Front desk staff was amazing!! I forgot the guys name but he was so patient and helped me get my transportation in order!! I am forever grateful. Would definitely return

8/10

Excellent

16 Jul 2026

Allyn

We really enjoyed our stay. The staff were welcoming, friendly, and always willing to help. The onsen was a great experience, and we also appreciated the other amenities the hotel offers.

The only reason I’m giving 4 stars instead of 5 is because of the dinner. My son has food allergies, and although we paid around $40 for his dinner, the staff couldn’t confirm whether the dishes were safe for him to eat (except the salad) . As a result, he barely ate because we didn’t want to take any chances. Breakfast was a much better experience, and he was able to enjoy a full meal without worrying about his allergies.

Overall, we had a wonderful stay .

Family_with_children

8/10

Excellent

14 Jul 2026

Nina

Clean rooms but tiny. Dated bathrooms but you do have the onsen for bathing too. Not tattoo friendly but you can use it if you have tattoo coverups. Views of Mt Fuji are spectacular when dining in their restaurant or relaxing in the spa.

Partner

10/10

Exceptional

11 Jul 2026

Craig

Everything was awesome

Family

10/10

Exceptional

10 Jul 2026

Samantha

Great views of Mount Fuji (when she decides to appear) and really close to Fuji Q Highland, bus lines (both local and highway bus), restaurants and Lawsons store and easy access (bus or taxi) to Kawaguchiko Station. The breakfast and dinner buffets are repetitive (and there are much cheaper food options nearby for dinner) but the staff are super helpful, friendly and attentive. The onsen is a wonderful experience and there is a tonne of info around on appropriate etiquette. We stayed before and after our Fuji climb (if you’re doing it, nothing can prepare you for the descent, be warned) and we appreciated being close to Kawaguchiko Station and being able to leave our luggage at the hotel for our stay afterwards.

Family_with_children

10/10

Exceptional

10 Jul 2026

Samantha

Fabulous location, easy walk to everywhere you might want to be. Close to train and bus lines. Plenty of food and drink options and excellent facilities at the hotel. Definitely book the private onsen if you can.

Family_with_children

8/10

Excellent

04 Jul 2026

Chung Ho

좋은호텔이며 깨끗하고, 친절하며, 아침이 좋고, 타킹장이 좋은데 half board의 dinner는 가격에 비하여 조금 실망!

Partner

6/10

Pleasant

04 Jul 2026

Thomas P

it is fine, clean and basically comfortable. Weird location.

Friends_and_family Family

8/10

Excellent

04 Jul 2026

Karen

I booked this quadruple room as it faced Mt Fuji. Figured staying there would give me a better chance to see it!

You could only see it from one bed however so that was a shame. The room was in the small size for 4 adults, but we did manage to put our 4 suitcases out the way and the toilet, sink snd shower are in separate areas which was handy. They have the most comfortable pyjamas!

We also had our best meals nearby, ral local izakaya with great food.

Easy train to Kawaguchiko which takes minutes. Recommend the traditional village on the green Seiko bus line (tourist bus).

Family

10/10

Exceptional

04 Jul 2026

Qingzheng

perfect for Fuji Mt cliner

Friends

10/10

Exceptional

02 Jul 2026

Raquel

We had a great stay! The room was clean, comfortable, and well-equipped. The location was convenient, and check-in was easy. Everything was exactly as described, and we would happily stay here again. Thank you for a wonderful experience!

Family_with_children

10/10

Exceptional

01 Jul 2026

Greta Rose

I loved staying at this hotel! The room was clean, the staff were friendly, welcoming, and very helpful, and the breakfast was amazing. My favorite part was the onsen—it was so relaxing and the perfect way to unwind after a long day. I will definitely stay here again on my next visit. Highly recommended!

Family_with_children

10/10

Exceptional

26 Jun 2026

Valeria

LOVED THIS HOTEL . it was just me visiting , cozy vibes, the onsen was so relaxing and the staff was great

Self

10/10

Exceptional

26 Jun 2026

Fernando

2nd best view in town !!!

Family_with_children

6/10

Pleasant

22 Jun 2026

Truman

Staff was helpfull and breakfast was good.

Family_with_children

10/10

Exceptional

22 Jun 2026

Jordan

The rooms were clean and had a beautiful view of Mt. Fuji. The public bath was the biggest and nicest I've ever seen!

Friends

10/10

Exceptional

21 Jun 2026

Rachel

Great hotel, friendly staff

Partner

8/10

Excellent

20 Jun 2026

Bridget

Enjoy the public bath was a great experience. The beds were a little hard. The hallways could use a little updating. The wallpaper was pealing. The staff was incredibly helpful and kind. Walking distance to theme park

10/10

Exceptional

19 Jun 2026

Chi Ying

Hog spring is excellent

Friends

6/10

Pleasant

13 Jun 2026

Trang

The room felt quite old and had a noticeable musty smell. There was also a significant amount of dust in the room, and I could see dust particles floating in the air. During my stay, my skin became irritated and itchy, which may have been related to the room environment.

I hope the hotel can improve its cleaning standards, especially by vacuuming more thoroughly and addressing the musty odor. This would make the stay much more comfortable for future guests.

Family_with_children

10/10

Exceptional

13 Jun 2026

Tuyet

Amazing stay. Highly recommended

Partner

8/10

Excellent

09 Jun 2026

Leah

The staff was very helpful calling taxis for us. The hotel was busy, and my floor was loud. Some families allowing children to run the halls and people having full, loud conversations in the hallways at night. The breakfast buffet was amazing and had a wonderful view of Mt. Fuji. I had a Mt. Fuji view room, but with a roller coaster in the view. I was not expecting that. Still nice to see Mt. Fuji upon waking.

Family

10/10

Exceptional

27 May 2026

Daniel

Great property, the area generally shuts down after sunset so was great to have a hotel that had a great dinner & breakfast option. Good location too just minutes in a cab from the station.

Partner

10/10

Exceptional

25 May 2026

Gautam

We had a fantastic stay at HOTEL MYSTAYS Fuji Onsen Resort. The front desk staff were incredibly helpful, spoke excellent English, answered all of our questions, and provided detailed directions, recommendations, and helpful tips that really enhanced our Mt. Fuji experience.
Waking up to stunning Mt. Fuji views from our room was absolutely amazing and one of the highlights of our trip. This was also one of the few hotels we found that could accommodate 4 people in one room with a guaranteed Mt. Fuji view, which was a huge plus for us.
The location is excellent, the staff were wonderful, and the entire experience exceeded our expectations. We would highly recommend HOTEL MYSTAYS Fuji Onsen Resort to anyone visiting the Mt. Fuji area.

Family_with_children

10/10

Exceptional

22 May 2026

Linda

Hotel was really nice, very clean and spacious. They provided pyjamas, toothbrushes and other free amenities that you can collect at the reception area which was top quality. Only thing missing was Mt Fuji which was not visible for the two days we stayed which would have been an incredible view from our window. You can either walk from Kawaguchiko Station for 20mins or take the local bus which is a 5 minute ride to Asakasa which leaves you directly infront of the hotel. Would definitely recommend!

Partner

10/10

Exceptional

20 May 2026

Hoan

Excellent place to relax, beautiful view of Mt Fuji, onsen, friendly staff and great amenities, and great cleanly and bright room

Partner

8/10

Excellent

18 May 2026

Liviu

There where no western channels on TV only Japanese stations. Also no smart TV's with Netflix or YouTube.

Partner

10/10

Exceptional

17 May 2026

Grant

👌

8/10

Excellent

15 May 2026

Omeir

Pretty good stat

Family

10/10

Exceptional

13 May 2026

Daniel

The outdoor onsen was great

10/10

Exceptional

13 May 2026

Carrie

In addition to the location a lovely buffet dinner.

Family

8/10

Excellent

10 May 2026

Elisha

The room was great, and the view of the mountain was worth every penny. We had a poor experience with their free shuttle as we waited 45 minutes at the station prior to pick up, but the shuttle never came. We thought it was delayed which would have been fine, but after 30 minutes we called to check. We were initially blamed to have missed it, but we had photos of being at the the hotel shuttle stop way before the scheduled departure time. After requesting for some sort of compensation (as this wasted our time), we were given an hour late check out.

8/10

Excellent

10 May 2026

Zoltan

Staff was helpful, friendly, everything was nice.

Breakfast was solid, and the view was amazing, especially from the Fuji View room selection

Dinner was presented well, but the taste was off to us. There were a lot of western style options but maybe it didn't mesh as well with some of the eastern dishes. We decided not to eat dinner on our second night, and opted for eating out instead.

As a note, we sampled most foods during dinner, but did not try their in house ramen. Might be worth trying for other travellers!

Partner

8/10

Excellent

10 May 2026

Susan

Y

10/10

Exceptional

06 May 2026

Katarzyna

Another great stay! We just wished there was a shuttle from the hotel to train station instead taking bus or walking through tiny roads. It could be very bumpy and rainy...

Partner

10/10

Exceptional

01 May 2026

Ruth

We couldn’t try the breakfast because it was fully booked. The hotel has self-service laundry facilities available. The staffs are helpful and polite.

6/10

Pleasant

30 Apr 2026

Jenna

The staff was nice and tried to updgrade us to a room with more of a view but unforunately it was 3 twin beds and as a couple that wasn't what we were looking for. Breakfast was already fully booked so we couldn't go to it. The room was super small for the price. Good view of Fuji, you get a bit of noise from the theme park.

Partner

10/10

Exceptional

29 Apr 2026

N

Great location, immense views, excellent facilities and staff. Can't fault it.

Partner

8/10

Excellent

28 Apr 2026

Gek Khee

Spacious and clean room facing Mt Fuji. Breakfast without any change of menu, as we were there for 3n so all 3 breakfast menus are the same. Front staff is friendly however timing and direction given was not all accurate.

Friends_and_family Friends

2/10

Poor

23 Apr 2026

Kasia

The hotel description is very misleading. The rooms are extremely small, and the double room is one tiny bed (the same size as one bed in a twin room). The decor is extremely outdated, the bathroom is tiny, and you cannot change the heating in the room by yourself meaning it is either too cold or too hot. You need to call reception to adjust the temperature. The Onsen was fine. Definitely very overpriced for what you get.

10/10

Exceptional

23 Apr 2026

Alpana

If you have luggage, please take a cab to the hotel. We made the mistake of walking. The front of the hotel has steps! If you want to avoid the steps, then you have to go to the back entrance which is from the side of the hotel and goes up to the door.

The hotel is clean, good breakfast. The staff was doing their job. Not very friendly.

Partner

4/10

Poor

22 Apr 2026

Renata

The hotel is located far from the lake and in a non pedestrian friendly area, taxis are not plentiful.

They don’t serve coffee until 7am,
So if you wake up earlier, and ask for coffee, they won’t help.

Dinner and breakfast buffet are bad quality, reheated stale food.

8/10

Excellent

18 Apr 2026

Xue Ao

Great dinner buffet

8/10

Excellent

18 Apr 2026

Catherine

The room was clean and comfortable. It was nice having the pyjamas already in the room for our use. The instructions for the Onsen were very well done and if you forgot they were also posted. The staff were helpful and friendly. We had both breakfast and dinner at the hotel and there was a variety of food. We would recommend to anyone travelling to Mt Fuji

10/10

Exceptional

16 Apr 2026

Evan

We had a wonderful stay. The only thing I will mention is the AC was not very powerful and it got warm in our room easily. But other than that, the amenities were fantastic, the staff were friendly and the property was organized and clean.

10/10

Exceptional

11 Apr 2026

Rakshan

Good breakfast menu

4/10

Poor

10 Apr 2026

Zac

Unfortunately, most of the amenities offered in room were not available. The room had a great view of Mt. Fuji but the booking was for 3 people and we had one small bed. The only amenities was the public onsen- which we did not need. We checked out within an hour of check in to another hotel.

Family_with_children

10/10

Exceptional

08 Apr 2026

Chiwa

Great news for you and the family today

10/10

Exceptional

06 Apr 2026

Sarah

Great location, we had Mount Fuji view rooms and we lucky enough to see Mount Fuji in all its glory! Rooms were clean and tidy. Not many reasturants in walking distance but a few nice ones. Breakfast seemed expensive so we grabbed some from the lawsins nearby.

Friends_and_family Friends

10/10

Exceptional

06 Apr 2026

HELEN

Was a great hotel

10/10

Exceptional

06 Apr 2026

Thiam Poh

Breakfast was wonderful, menu stayed almost the same for the 4 mornings we were there. Fortunately, I love everything on the menu.

Partner

10/10

Exceptional

02 Apr 2026

Trevor

Staff was friendly and the check-in process was seamless.

Family

10/10

Exceptional

01 Apr 2026

Tyson

Breakfast was amazing with a great variety to choose from

Partner

8/10

Excellent

30 Mar 2026

Martin

Breakfast needed a bit to be desired The restaurant is no where near big enough to cope with the number of people and the reservation system left long queues
Also no orange juice on second day
Dinner was fully booked by advance coach parties so went to a local Japanese restaurant 5 min walk away
It was excellent and a lot cheaper than the hotel

Partner

8/10

Excellent

28 Mar 2026

Rajinder

Onsen on site and great buffet! The staff were very helpful and friendly. The hotel rooms were great and recommend if looking to stay in the area. There are not many food options close by but we stayed here after our day tour for Mt Fuji. Highly recommend.

Partner

10/10

Exceptional

25 Mar 2026

Narasimha Rao

Really happy with the location, facilities and service quality. MyStays was exactly what you guys promised on the website. Very happy

Partner

4/10

Poor

20 Mar 2026

Gretchen

Run down and the rooms were not clean. You also can not control the temperature to cool down the room, only heat it so it was very hot. Breakfast doesn’t start until 7 am and you need to wait in line awhile to get in. Not a great experience.

Family

10/10

Exceptional

16 Mar 2026

Trong Tan

We really enjoyed the onsen experience here

Friends_and_family Family

10/10

Exceptional

14 Mar 2026

WANJUNG

完美，無需多言

10/10

Exceptional

13 Mar 2026

Anson

Staff was super friendly.
Hotel amenities are up to date.

8/10

Excellent

09 Mar 2026

Mr Y PATEL

Very good accomodation next to Akaska bus stop. Had a good introduction to Onsan with this one overlooking Fuji San!
No milk or creamer in room and although free coffee machine downstairs only available in limited morning hours.

Business

10/10

Exceptional

25 Feb 2026

JACK

For me, it's perfect

Location:
- If you're looking for a breathtaking sight of Mt Fuji, this is the way to go. It may not be the most convenient Hotel but I'd say it has a great view of Mt. Fuji.

Staff:
- They are professional, Friendly and well Respected. They will give you very accurate information at their hotel and try their best to make you feel comfortable.

Dinner:
- Dinner is a must-have. I'm sure there are other options around, but make sure you try them since you're there. All their food was fresh or cooked on site. The quality is top-notch.

Room:
- The Mt. Fuji view room is everything you would expect for a four-star hotel. Clean, essentials were ready to use, comfortable, and quiet. I personally was very please at the fact that although it's right next to a busy street, I still got my quality sleep.

Breakfast:
- equally amazing as the dinner. I like that they had western style and a traditional Japanese breakfast. Be there early for an even better experience.

Overall, it's one of my personal favorites, and I definitely will come back in the future. Make sure you try their onsen while you're their you'll be surprise on how good it is.

Family_with_children

10/10

Exceptional

24 Feb 2026

Jeff

Very clean modern and smooth check-in and checkout.

Self

10/10

Exceptional

19 Feb 2026

Grace

Beautiful! Great access to Fuji Q and to the trains!!

Friends

10/10

Exceptional

19 Feb 2026

Robin

Nice view. Amenities and public bathhouse experience is great.

Partner

10/10

Exceptional

15 Feb 2026

Yen wen

Excellent

Friends_and_family Family

10/10

Exceptional

09 Feb 2026

Syed

Clean room with exceptional view. Enjoyed my stay.

Leisure Partner

10/10

Exceptional

08 Feb 2026

Ming-Hsien

非常棒的一個飯店服務很好

10/10

Exceptional

06 Feb 2026

Karen

Cle

10/10

Exceptional

04 Feb 2026

Minh Vi

I had an excellent stay at HOTEL MYSTAYS Fuji Onsen and would like to especially thank Ms. Sakahara, the front desk receptionist. She went above and beyond to help me recover a suitcase I accidentally left on the bus from Shinjuku. She was warm, professional, calm, and proactive, immediately contacting the bus company and station to assist me.
Her excellent communication skills and genuine care turned a stressful situation into a positive experience. She is truly an outstanding employee and a great representative of the hotel.
Combined with the comfortable rooms, relaxing onsen, and overall high quality of service, I would confidently give this hotel five stars and highly recommend it.

10/10

Exceptional

01 Feb 2026

SHIH YU

Very good

Friends_and_family Family

10/10

Exceptional

28 Jan 2026

Pak Hang

I enjoy the Onsen with Fuji mount view.

Leisure Self

10/10

Exceptional

27 Jan 2026

TzuTing

とても素晴らしい滞在でした。
温泉がとても気持ちよく、旅の疲れをしっかり癒すことができました。
また、ホテルの立地も良く、客室や館内から眺める富士山の景色は本当に美しく、迫力があり感動しました。

周辺に飲食店や買い物ができる場所が少ない点は少し不便に感じましたが、全体の満足度を下げるほどではありません。
総合的にとても満足できる宿泊体験で、ぜひまた利用したいと思います。

Partner

8/10

Excellent

23 Jan 2026

Rebecca

Overall is good for short stay.

10/10

Exceptional

22 Jan 2026

Ju

Nice clean hotel with onsen overlooking Mt Fuji

Leisure Family_with_children

8/10

Excellent

19 Jan 2026

Alexandru

Rooms are on the small side, but that's expected in Japan. Breakfast was very crowded at all times, but good food. I was \"invited\" out at 10:00, which I did not expect. Great location if you have your own car, else there's quite a drive to everything else.

The view from the Fuji rooms is incredible.

Leisure Self

10/10

Exceptional

16 Jan 2026

tara

The hotel was very clean! The food, breakfast and dinner was extraordinarily delicious. And the onsen was extremely relaxing! They also offer spa services, a masseuse that will come directly to your room! And the staff was very helpful and knowledgeable. What a great relaxing time!

Leisure Family

10/10

Exceptional

15 Jan 2026

Houda

The view from onsen was amazing

8/10

Excellent

15 Jan 2026

Rosa

Clean rooms, great location next to a station.

Leisure Family

10/10

Exceptional

11 Jan 2026

Bryce

Bath was great

10/10

Exceptional

08 Jan 2026

Kyle

Room was nice and cozy. Staff was lovely. She made recommendations on the restaurants and even called the restaurants to make recommendations. The hotel and the most amazing onsen with Mt Fuji view. Definitely check it out!

Leisure Family

10/10

Exceptional

08 Jan 2026

Gabriela

Great

10/10

Exceptional

05 Jan 2026

JEAN ANDRE

FEESH!!!!

Leisure Partner

10/10

Exceptional

02 Jan 2026

HIDEO

全て良かったです

Partner

10/10

Exceptional

31 Dec 2025

Lily

Very good location, it’s right in front of a bus stop that takes you to the main spots and a 6 min walk from the train station. Hotel was very clean and the Onsen was lovely, very calming. You don’t need to cover your tattoos, so this is a great spot if do have them!

Leisure Family

8/10

Excellent

29 Dec 2025

Nathan

Very busy, but great hotel and the onsen was spectacular with Fuji views in the morning.

Leisure Partner

10/10

Exceptional

29 Dec 2025

Priyadarshini

The view of Mt Fuji was the best thing about this stay

Leisure Partner

6/10

Pleasant

27 Dec 2025

BEATRIZ

La información completa de sus servicios
Dan por hecho que uno como huésped los conoce

Friends_and_family Family

8/10

Excellent

21 Dec 2025

carki

Excellent Mt FUJI view. Clean room, staff polite. Dinner buffet ok. Breakfast is better.

Leisure Family

10/10

Exceptional

21 Dec 2025

Hei Wai Sonia

Great clean property. Nice staff.

Leisure Partner

10/10

Exceptional

20 Dec 2025

Yi-Shih

服務、溫泉、晚餐和早餐，都非常好。房間大小適中，可以開兩個行李箱

Friends_and_family Friends

10/10

Exceptional

20 Dec 2025

Nitya

Great

Leisure

8/10

Excellent

19 Dec 2025

Chun Leung

Nice view with Mt. Fuji in the hotel room. However, hot spring is not hot enough. Breakfast was nice with great variety of choices. Staff can speak good English.

Leisure Partner

10/10

Exceptional

15 Dec 2025

Ming Wai

Great staff. Clean.

10/10

Exceptional

15 Dec 2025

Mimi

Small room but has the mount fuji view. Clean room. Mount fuji view onsen at the upper floor. lots of parking lots.

Leisure Partner