Pier 5 Hotel

10/10

Exceptional

14 Mar 2026

Kelly

Clean. Kind front desk staff. Nice lobby happy hour and very sweet lady pouring our drinks. The attached restaurant was delicious and beautiful. Our waiter was amazing. The bed was comfortable. Quiet. Didnt hear other guests. Great location! Walked to power plant and back friday night. Was short walk. Also in morning walked to miss shirleys cafe. Loved having a balcony sliding glass door that we could open. Glad we booked here.

Friends_and_family Friends

8/10

Excellent

14 Mar 2026

Kristin

Location was perfect for what we needed

Friends_and_family Family

10/10

Exceptional

13 Mar 2026

Cory

Staff was friendly

4/10

Poor

10 Mar 2026

Michael

Water was cold. Afternoon and evening. Other than that it’s ok.

Self

8/10

Excellent

10 Mar 2026

Bramwell

Room was pretty good, although we did get an upgrade. Hot water was NEVER hot. View was pretty, again because of the upgrade. I would probably stay here again if I could afford the upgrade, but the original room they showed us was nothing to write home about. Nice and close to both Harbor East and the National Aquarium and the Hard Rock Cafe

Partner

6/10

Pleasant

09 Mar 2026

Juliet

We chose this hotel due to its proximity to the stadium and aquarium. Unfortunately, after our stay here we felt we paid way too much for what we received. The cost when we booked was $275 for a night. There was a few issues I should note. The first, the elevator was out so a staff member had to ride it down first before you could go up. The second, our room was REALLY hot and we turned the thermostat down but it wouldn’t cool off. We had to open a window and at 2am, there was a very loud beeping that sounded like a truck backing up. This noise went on and off until 8am but because our room was so hot, he had to keep the window open. We were also in a weird corner room with a very ugly view of the HVAC systems where you can constantly hear the drone of it outside. If you end up staying here, make sure you’re not on this side of the hotel. We will not be staying here again.

Partner

10/10

Exceptional

08 Mar 2026

Tanya

Very clean room ,nice veiw ,close to where i was visiting ,will book again

Partner

8/10

Excellent

07 Mar 2026

Michael

The room was clean but just somewhat dated. The staff was tremendous. It was quiet and in a great location within walkingdiatamce to many restaurants and shops.

Partner

6/10

Pleasant

03 Mar 2026

Mia

Staff was great as was location. Wasn't a flawless experience because of having to evacuate and having trbl re-entering the room

10/10

Exceptional

02 Mar 2026

Jaclyn

We had a wonderful time at Pier 5. Staff was very accommodating, the room was a little out dated but we loved the balcony. Perfect location to park your car for the weekend and explore the Harbor.

Partner

10/10

Exceptional

01 Mar 2026

Zondrea

Staff was great. The room had a great view . Tv has lots of channels. Bed was comfortable and the noise level was very minimal. Perfect location !

Partner

4/10

Poor

01 Mar 2026

Amanda

The room itself was cleanamd the location was great. Unfortunately the entire hotel smells like weed and people are playing music and partying until 4 am, slamming doors, yelling in hallways. Just wish we had known this is definitely not a kid-friendly kind of hotel.

6/10

Pleasant

27 Feb 2026

Howard

The hotel itself was fine. The beds were not comfortable, the pillows were like a rock. There was no wifi to speak of for the hotel (we cribbed a bit from the aquarium next door). They had shampoo in the body wash bottle (seriously) and the tv was very basic (cable, but limited choices for stations and no way to input a signal from an ipad, iphone, etc.

The breakfast this morning was your basic eat-breakfast-at-the-motor lodge style, but it was $19 a head and we said no and went to the IHOP two blocks away. They did offer us free coffee and water though!

Please make sure to park in the outside, uncovered parking lot next to the hotel. If you park in the inside/covered lot that says Pier 5, you're going to pay a lot more and you will have to pay everytime you pull in or out. I figured this out but by the time I got back to my car, I owed them $5

All in all, not entirely bad, just barely functional. I won't stay there again. :)

Partner

10/10

Exceptional

27 Feb 2026

Randy D

Nice location, beautiful view from the room. Hotel is nice looking.

Self

8/10

Excellent

24 Feb 2026

Irene

The staff are lovely.

Self

10/10

Exceptional

23 Feb 2026

Myisha

The room was clean, check in was easy and straight forward, staff was courteous with the few interactions I had. The location was convenient and within walking distance from everything we did.

Friends_and_family Family

10/10

Exceptional

23 Feb 2026

Kenneth

The staff was great and the view for the balcony rooms are beautiful!

2/10

Poor

22 Feb 2026

Andrea

I reserved a balcony room with king bed harbor view-breakfast included. I was very disappointed at the appearance of the room. The furnitures were old and scratched as if they went through a storm. Carpets were old and smelly. I did not sleep well because the air condition unit was loud and made cackling sounds. Also we could hear all the strokes and noises coming from the room next door. Towels were rough and there was no hot water in the sink only in the bath tub. The restaurant staff tried to send us to ihop for breakfast stating they don’t have enough food. This was vey disappointing because I paid $100 extra to have breakfast included. This was not worth the money I paid. Will not recommend this place to anyone

Partner

10/10

Exceptional

22 Feb 2026

Arlene

Staff was nice and room was clean.

8/10

Excellent

22 Feb 2026

DONNA

Rooms and hotel were very clean quiet and cozy!

Rooms and TV’s are outdated

Partner

10/10

Exceptional

21 Feb 2026

David

Was nice and on the water

Family_with_children

10/10

Exceptional

21 Feb 2026

Towanda

Everything was great Loved the stay will be back

Partner

10/10

Exceptional

17 Feb 2026

Chandrasekhar

The hotel was good. The room given had a connector door. We asked if we could change, but were told the hotel was sold out. The front desk did allow late checkin . We had booked the room with 2 breakfast , however we had to pay for our kids . The hotel charged us for 4 breakfast instead of 2 , which I had to request to rectify. Parking charges are extra. The hotel staff were helpful ,respectful and responsive. We just had a one night stay

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

Kim

Clean, great location, and friendly staff

Friends_and_family Friends

8/10

Excellent

09 Feb 2026

Kallie

The hotel is in prime location for anything you could need in Baltimore. Being right on the Inner Harbor is the best quality of this hotel. Staff were incredibly welcoming and friendly. Beds were comfy. The hotel interior is a bit dated- think the prime type of hotel in the early 1990's. Safe, clean, great value. Would stay again.

Friends_and_family Friends

10/10

Exceptional

09 Feb 2026

Terrence

Good deal

Partner

6/10

Pleasant

09 Feb 2026

Shayla

The room had no heat

10/10

Exceptional

09 Feb 2026

Akiah

Room was nice! Overall 1 night stay was very relaxing.

6/10

Pleasant

08 Feb 2026

Maria

Staff: great!
Parking: not so great, costs $35 and you have still have to walk to the hotel.
Cleanliness: great!
Location: excellent!
Room: just so-so. I got the cheapest room so I can’t complain. Where else will you find a hotel room in the inner harbor for $100?!?! The room was outdated but clean and offered exactly what I needed. A bed and bathroom right on the harbor for the night. No frills or thrills.
I would definitely stay here again if I need a place to stay after a concert.

10/10

Exceptional

06 Feb 2026

Gregory

The room was very clean and the staff went out of their way to make sure I was comfordable.

10/10

Exceptional

04 Feb 2026

Julius

Yes

Business_and_leisure

10/10

Exceptional

01 Feb 2026

Adam

Slept like a baby

Leisure Partner

10/10

Exceptional

31 Jan 2026

Marc

The room was clean and the staff was very courteous and helpful.

Business

8/10

Excellent

31 Jan 2026

Jocelyn

Room was very old. Broken headboard

10/10

Exceptional

31 Jan 2026

Andrew

The staff was extremely helpful.

Partner

10/10

Exceptional

29 Jan 2026

Kerina

This was a wonderful trip , it was a getaway away from home, and was well deserved, the front desk check in was fast and the room was clean and breakfast was on point , everything was wonderful, thank you Baltimore 😊🌞

Leisure Partner

8/10

Excellent

26 Jan 2026

Paul

The room was clean. Staff was great. No complaints at all. I would definitely use that hotel again.

Leisure Partner

10/10

Exceptional

26 Jan 2026

Kathleen

Clean spacious room, nice and helpful staff, excellent location with close self parking

Leisure Partner

10/10

Exceptional

25 Jan 2026

Paul

Great hotel for the price the room for clean staff was friendly too bad. The weather really sucked.

Leisure Partner

10/10

Exceptional

20 Jan 2026

Joseph

Wonderful stay

6/10

Pleasant

20 Jan 2026

Devon

Parking was on site, and easy to access. Staff upon checking in at the desk were courteous and welcoming. Let us check in an hour early. No issues there. The lobby was well kept, and easy to navigate. Decided to stay at this location for convenience of walking distance to the Aquarium, Phillips, and the Soundstage to celebrate my birthday with my mother, and spouse. The room on the other hand, very dated, large thick cobwebs in corners of the ceiling, questionable wall stains near the beds and desk, peeling wallpaper, and the shower was rather uncomfortable to use as a man of 6'2. The beds were ok, linen was very stiff and scratchy. Woke up to the lamp in the corner that was not on during our brief moments in the room before bed, had turned itself on in the middle of the night. Did not attempt to use the television, coffee pot, or mini fridge but they were provided with the room for the stay. The view from the room wasn't bad, especially at night. Did not partake at any of the onsite restaurants at this time, although they are quite impressive options. All in all, the room itself was not a highlight of the trip for the spouse and myself. Had higher hopes and expectations for the stay based off of previous knowledge of the property, and physical location. Unfortunately it ended up feeling just like a place to rest our heads when we were completed with the days activities and nothing more. Maybe it was just the room we were given, but likely hood of coming back are slim.

Friends_and_family Family

2/10

Poor

18 Jan 2026

Mark

I was told I wouldn't be charged for the last night if I checked out a day early. When checking out early, I was told that Expedia had to handle it. Then Expedia said the hotel refused to refund the last night. Otherwise, the stay was fine.

Business_and_leisure Self

10/10

Exceptional

18 Jan 2026

Erin

Wonderful experience. Friendly staff and clean safe rooms. Will be returning!

Business Family

10/10

Exceptional

18 Jan 2026

Alan

Room was clean, staff was great. Bed was very comfortable.

Leisure Partner

4/10

Poor

18 Jan 2026

Samuel

The worst customer service

4/10

Poor

12 Jan 2026

Breanna

Upon arriving, we were given a choice of 3 rooms and got to choose an upgraded room with a balcony and a great view! The view was the highlight of our trip. The front desk staff was friendly and attentive to us upon arrival. The hotel is in a great location close to local attractions and restaurants. We had dinner at the in-hotel restaurant McCormick & Schmick's and we had a delicious meal! There is a self-parking lot just next door to the building which we used for $35/night. The room was clean and spacious.

Because we stayed in the off season, the hotel was fairly empty. Others were given a choice of their rooms, and all three nights that we stayed, someone was upgraded to the room next to ours, which also had the option to be adjoined (there was a door which was locked that linked the two rooms).

During the first two nights there was some noise from the adjoined guest, but it was minimal and did not disrupt us. During the third night there was constant noise (banging and shouting) and marijuana smoking from the next room which kept us awake until 2AM when we finally had to call down to the front desk to complain. The front desk did handle the situation and we were able to get some rest after that. With the hotel being so empty, we wished that people did not have to be placed directly next to us. It would have allowed for a much more peaceful stay. Additionally, the bed sagged in the middle and we rarely had warm water. It made it difficult to get a shower.

Leisure Family

10/10

Exceptional

12 Jan 2026

John

I loved my stay here. The staff was wonderful and very helpful, even asking me what type of room I would prefer when I checked in, getting a harbor view. The hotel was very clean, and the bed was extremely comfortable. Highly recommend and would definitely stay again.

Leisure Self

10/10

Exceptional

09 Jan 2026

Melissa

Room was spotless. The staff were friendly and helpful! I loved the look and feel!

10/10

Exceptional

02 Jan 2026

Ali

The staff was good

10/10

Exceptional

30 Dec 2025

Timothy

The

4/10

Poor

29 Dec 2025

Tim

The room was nice for the price I paid, but very dated with several lights not working, crunchy couches, and no bodywash in the dispenser. The 1 elevator that was in-service, barely worked.
Nothing to do with the hotel or staff, but we were all awoken at 4am to the craziest noises coming from next door. The walls were beyond paper thin as the person next to us snored, gasped for air, and moaned from 4am until we left the room at 7. We left the day before our checkout since we could tell that the neighbor was still there and there was no way we could listen to that again.
The Hotel is is a great location, just seems like it needs a lot of upgrading.

Leisure Family

10/10

Exceptional

29 Dec 2025

Kim

Our room was clean and comfortable, well equipped. The location is good and parking convenient.

2/10

Poor

27 Dec 2025

Shannon

Refused to replace bed linen

Business

10/10

Exceptional

22 Dec 2025

Michael

Room was clean and staff were very professional. Location is convenient and within walking distance to most things around the inner harbor.

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Doug

Room was very spacious and nice

Partner

10/10

Exceptional

21 Dec 2025

Rashida

Mr.Tico had great customer service and my room was great

6/10

Pleasant

21 Dec 2025

Michael

No elevator. Had to come up and down the 36 steps

Leisure Family

10/10

Exceptional

21 Dec 2025

jerry

room clean staff great and helpfull

Leisure Partner

10/10

Exceptional

20 Dec 2025

Shai

The design of this hotel is so cool, it's a great feeling to walk in and see it. The room was comfy, and the water was hot. My bed was slightly softer than I like, but I still had a great sleep.

Business Self

10/10

Exceptional

19 Dec 2025

John

A clean, quiet room with a view was perfect for two days.

Leisure Partner

8/10

Excellent

16 Dec 2025

Brandon

Yes everything was absolutely nice! I would recommend this hotel to anyone going to Baltimore.

10/10

Exceptional

15 Dec 2025

Susan

Great hotel staff and room

Business_and_leisure Family

10/10

Exceptional

15 Dec 2025

suzanne

I would have liked to select just a toast for breakfast, instead of a packaged more expensive big breakfast. Maybe a smaller option, tea, juice and toast

Leisure Partner

10/10

Exceptional

14 Dec 2025

Julie

Clean, reliable, convenient location and self parking.

Self

10/10

Exceptional

13 Dec 2025

Juan

Was great 👍

10/10

Exceptional

12 Dec 2025

Iyasha

Great stay full of amenities.

Leisure Partner

10/10

Exceptional

11 Dec 2025

Morgan

Was a very good-stay very friendly just wish it had A little store that had drinks

Leisure Family

10/10

Exceptional

11 Dec 2025

Danielle

Great location and view of the harbor. The front desk personnel were so friendly and helpful! I was a little nervous about booking here because of some of the reviews, and I will say that the room decor is a bit outdated as others mentioned, but it was clean, spacious and in the perfect location!

10/10

Exceptional

11 Dec 2025

Daniel

Staff was nice, room was in decent shape, comfortable space.

Business

10/10

Exceptional

06 Dec 2025

Maribel

Clean room, easy access to the city attractions. In addition, great customer service, specially from front clerk employee Tico; very helpful, friendly and made our day after traveling for a long time.

Friends_and_family Family

6/10

Pleasant

06 Dec 2025

Dave

Broken seat at bar in room, light falling out of ceiling, beds hard

Partner

4/10

Poor

04 Dec 2025

Katsuyuki

staff was not friendly enough

6/10

Pleasant

30 Nov 2025

Eileen

Staff was courteous. I had pre-ordered water but didn't receive it. The place definitely needs some updating as I have requested a balcony room which I was stuck in a corner and the balcony furniture was pretty beat up. Wasn't worth the extra money. The room definitely needs some updating especially the bathroom. They need to outline the parking situation prior to your arrival.

Leisure Friends

10/10

Exceptional

30 Nov 2025

todd

lovely

Leisure Family

6/10

Pleasant

29 Nov 2025

Adrienne

I was told that check in I got a special worm in the third floor. But however when I turn the water on to shower the water was brown so a couple minutes. It took so long to check in I did not feel like going back down there to see if I can get another one.

Leisure Self

10/10

Exceptional

28 Nov 2025

Raymond

Awesome!!!! Book it and know that it is dated but clean and safe !!!

Business_and_leisure Partner

10/10

Exceptional

28 Nov 2025

Raymond

Great location and clean room!!! It is dated but it was safe and comfortable.

Business_and_leisure Partner

8/10

Excellent

28 Nov 2025

marc

Rooms were clean and tidy, great restaurants attached with a short walk to Little Italy. Purchased extra water with Expedia never recived it that was the only issue

Business Friends

8/10

Excellent

26 Nov 2025

Zhenqiao

I didn't eat the breakfast.

10/10

Exceptional

26 Nov 2025

Mark

Yes the room was in beautiful condition and the staff refreshed it daily.

Business_and_leisure Self

10/10

Exceptional

26 Nov 2025

gabrielle

Very accommodating and helpful staff.

Leisure Partner

8/10

Excellent

25 Nov 2025

Sara

Staff was very kind!

Business_and_leisure Family_with_children

6/10

Pleasant

24 Nov 2025

Melissa

There weren’t many amenities and our room was not freshened up daily

Business

8/10

Excellent

23 Nov 2025

Dondre

I had a good time here. My suite did smell of smoke (cigarettes or other things). Staff warned me about it beforehand which was much appreciated. It can be fixed with a changing of the carpet and curtains. Outside of that it was a good time.

10/10

Exceptional

23 Nov 2025

V Ann

Spotless room, spotless lobby, friendly staff, great restaurant attached.

Friends_and_family Family

10/10

Exceptional

23 Nov 2025

Stephanie

The help at the desk is the biggest thing that makes or breaks our stay. They man both nights and the woman in the morning ls were so kind, helpful and professional!!! They will be the reason we keep coming back!!!

Business

8/10

Excellent

19 Nov 2025

Suzette

Dhort but good stay. The place was clean

8/10

Excellent

19 Nov 2025

Tori

Convenient and loved the tall ceilings in the room.

8/10

Excellent

17 Nov 2025

Pat

Staff was friendly.

Friends_and_family Family

4/10

Poor

15 Nov 2025

John

Overall the room was fine although Pier 5 has seen better days. I would warn guests about parking. Pier 5 uses an open-air lot for $35/night. However, you have to tell them you're using it. There are no signs at the front desk and when I stayed no one asked me if I was parking in their lot. I woke up with a $105 parking ticket. When I went to ask them they said it, \"That's not our problem. You should have let us know that you were parking there.\" I can understand if there were signs or someone told me but that didn't happen and to get such a rude customer service experience was unacceptable. The front desk person also said that I should have seen the sign outside in the parking lot (which was small and it was dark out). This is the first time I've ever written a review but I thought their treatment of me as so bad. The funny thing is that I had stayed there 4 other nights and due to frequent travel I was planning on making that my home base every time I'm in Baltimore. Well that's not happening, I will find another hotel that actually is nice to their customers.

Business Self

6/10

Pleasant

14 Nov 2025

William

.

Leisure Partner

10/10

Exceptional

14 Nov 2025

David

Staff were extremely friendly. Our suite had 3 balconies with great views. The bartender at the restaurant downstairs was also very nice. Wonderful stay! We will return, as we come to Baltimore frequently and like to have a room with a waterfront view.

8/10

Excellent

11 Nov 2025

Roscoe

Awesome location

Leisure Family

10/10

Exceptional

10 Nov 2025

Robert W

Glad we stayed, nice hotel

Friends_and_family Family